Under de senaste fem åren har e-handlare börjat att outsourca sina lager och sin logistik till tredjepartslogistiker. E-handlarna vill kunna skräddarsy en lager och logistiklösning som uppfyller verksamhetens krav tillsammans med bolag som är experter på lager och logistik. Uppgiften är däremot komplicerad på grund av att e-handlare inte alltid vet vilken lösning som är bäst för deras verksamhet och har svårt att specificera vad som är deras behov. Dessutom har e-handlare ofta svårt att lära sig om tredjepartslogistikers roll i verksamheten och dra maximal nytta av samarbetet när tredjepartslogistiker väl har tagit över. E-handlares önskan om skräddarsydda lösningar ställer dock stora krav på tredjepartslogistiker på grund av att de måste anpassa sina verksamheter till många unika kunder, vilket kräver mycket kunskap och resurser. Uppgiften kompliceras ytterligare på grund av att tredjepartslogistiker, som är vana vid industrikunder, är osäkra på vad e-handelsföretag egentligen värdesätter och hur de skall arbeta värdeskapande från den initiala kontakten tills dess att någon part väljer att avsluta samarbetet. I dagsläget ställs det således stora krav på tredjepartslogistiker som arbetar mot e-handlare och författarna har därför valt att undersöka processen. Mer specifikt handlar examensarbetets syfte om att besvara med vilka aktiviteter som tredjepartslogistiker kan öka e-handelsföretagens upplevda värde, i försäljningsprocessens olika faser.   För att besvara syftet används först och främst teori kring värde, värdeskapande och försäljningsprocesser, vilket ligger till grund för en analysmodell och examensarbetets huvudstudie. Genom att konstruera en workshop där e-handlare får placera ut kort som representerar fördelar i en försäljningsprocess med fem faser, får författarna underlag för att kunna sluta sig till vilka fördelar e-handlare anser vara värdeskapande i de olika faserna. Varje fas analyseras sedan var för sig för att matcha fördelarna till aktiviteter hämtade från teorin om försäljningsprocesser. Genom att justera aktiviteterna med hänsyn till underlaget från huvudstudien resulterar varje analys i aktiviteter som en tredjepartslogistiker kan utföra för att öka e-handelskundernas upplevda värde. Analyserna har resulterat i ett ramverk av aktiviteter som strukturerar upp hur tredjepartslogistiker bör fokusera sina resurser och strukturera sina aktiviteter i försäljningsprocessens faser. Tillsammans med författarnas rekommendationer ger ramverket en struktur för hur tredjepartslogistiker bör arbeta om de vill öka e-handelskunders upplevda värde. / During the past five year online retailers have started to outsource their warehouse and logistics to third-party logistic providers. Online retailers’ reason for outsourcing are the possibility to develop a tailored solution, with regards to their businesses’ needs, as well as doing it together with a partner whom is an expert on warehouse management and logistics. However, outsourcing is a problematic and major decision for online retailers to make. Especially since they do not necessarily know how to specify their needs and select the best possible solution for their businesses. Additionally, online retailers find it challenging to incorporate third-party logistic providers and use their abilities and expertise optimally. Online retailers’ demand for tailored solutions stresses third-party logistic providers’ operations since they have to adapt their offering to multiple customers, which requires flexibility, resources, and knowledge. In addition, third-party logistic providers are accustomed to traditional industries. Therefore, they lack understanding of online retailers’ preferences and does not know how to create value in the process from an initial contact to an ongoing relationship.   In summary, there are huge demands on third-party logistic providers that have chosen to focus on online retailers. Therefore, the authors of this thesis have decided to investigate the process. More specifically the purpose of this thesis is to investigate by which activities third-party logistic providers can effectively increase online retailers perceived value in the sales process’ phases.   In order to achieve the purpose of this thesis the authors have applied theory of value, value-creation, and sales processes to design a model of analysis and develop the main study. With respect to the model of analysis a workshop was used, where online retailers got to place cards (representing benefits) in a sales process with five phases (representing the relation between online retailers and third-party logistic providers) to give the authors a basis for analysis. The online retailers had to select if they perceived a benefit to be of importance during different phases. Thereafter, each phase was analysed to pair benefits with activities that was found in theory about sales processes. By adjusting each activity with respect to data from the main study, each analysis resulted in activities that can be performed by third-party logistic providers in order to increase online retailers perceived value. Conclusions from the assays were then used to build a framework, structuring how third-party logistic providers should focus its resources and organize its activities in the phases of the sales process. Along with the authors’ recommendations the framework provides a structure for third-party logistics providers to be used in order to increase online retailers perceived value.

M’interrogeant sur l’inflation du mot « médiation », j’ai passé en revue quelques unes des pratiques les plus courantes invoquant un terme dont j’ai pu en constater, dans certains cas, l’usage abusif. À partir de là, j’ai tenté de tracer les contours d’un concept en mal de définition. J’ai ainsi dégagé deux caractéristiques intrinsèques de la médiation, à savoir la triangularité et la non-directivité ainsi que ses deux prérequis que sont le libre consentement des participants et la légitimation du médiateur. Par ailleurs, j’ai constaté que la médiation ne s’appliquait pas qu’aux situations conflictuelles et que son enjeu n’était pas exclusivement affectif. Il peut être également matériel, donnant alors lieu à une médiation de type « négociatif ». En croisant ces deux variables, j’ai proposé une typologie des pratiques de médiation. Dans une seconde partie de ma thèse, je me suis livré à une analyse phénoménologique de la médiation, me servant de l’enregistrement de jeux de rôles. Cette analyse m’a conduit à élargir mon champ de vision, d’une «médiation» comprise comme « action du médiateur » à une réalité plus complexe que j’ai appelée « situation médiative » où le médiateur agit autant sur les participants qu’il est agi par eux. Cette situation, loin de se réduire à une pratique instituée, constitue un véritable phénomène social, fréquent dans la vie courante. La confiance que les participants accordent au médiateur, le rôle qu’ils lui font jouer en tant que « base de sécurité » comme alternative au face à face et sa fonction d’étayage de la communication constituent des conditions essentielles de la situation médiative avant même les techniques de médiation. / Wondering about the increasing use of the word « mediation », I reviewed some of the most common practices referring to this word which was, in some cases, misused. On this basis, I strived to draw the outline of a concept in need of definition. In doing so, I identified two characteristics of mediation, namely the triangularity and the non-directivity, as well as its two prerequisites, i.e. the consent of the participants and the recognition of the mediator. Moreover, I noted that mediation does not apply only to situations of conflict and that its stake is not exclusively emotional. It could be material, leading to a negotiating mediation. Crossing these two variables, I then propose a typology of mediation practices. In a second part of my thesis, I set up a phenomenological analysis of mediation, using video recordings of role playing. This analysis led me to broaden my own perspective, from a mediation as « mediator’s action » to a more complex scenario that I called « mediative situation », where the mediator influences the participants and is in turn influenced by them. This situation, far from being restricted to an established practice, is indeed a social and frequent phenomenon. The confidence the participants have in the mediator, the role they give him/her as a “secure base” and as an alternative to the face to face situation, and his function in supporting communication, lay the basic condition of the mediative situation, a long way ahead of mediations techniques.

Le mentorat entrepreneurial est une forme d'accompagnement des entrepreneurs novices par des entrepreneurs plus expérimentés. Les premières recherches sur ce sujet ont essentiellement été concernées par la relation dyadique entre le mentor et le mentoré. Notre travail propose une vision intégrée de ce processus d'accompagnement dans sa dimension tripartite qui prend en compte le rôle de l'organisation tierce initiatrice du programme. Pour construire une modélisation synthétique du processus de mentorat entrepreneurial, nous mobilisons la méthode des cas pour effectuer une première analyse comparative des fonctions de l'organisation tierce dans sept programmes de mentorat en France. Cette analyse nous renseigne d'abord sur les huit fonctions de l'organisation tierce et leur impact sur la qualité de la relation de mentorat et le processus d'apprentissage des participants. La confrontation détaillée de ces résultats nous conduit finalement à proposer un modèle d'efficacité de la relation tripartite de mentorat entrepreneurial / Entrepreneurial mentoring is a developmental relationship between an experienced entrepreneur and a novice entrepreneur. Research is still at its infancy on this subject and it is difficult to find a holistic and unified view of the mentoring process. We are missing this integrated and robust vision and it is our aim in this research to propose one. In a formal entrepreneurial mentoring programme, the relationship is tripartite between the entrepreneur-mentor, the entrepreneur-mentee and the third party organisation initiating the programme. To construct a synthetic model of the mentoring process, we use the case study method for a comparative analysis of seven French entrepreneurial mentoring programmes. We analyse the eight functions of the third party and their impact on the quality of the relationship as well as the participants' learning process. Confronting all these results has enabled us to construct an efficiency model for the tripartite relationship of entrepreneurial mentoring

Bakgrund: Outsourcing av delar eller hela logistikflödet till tredjepartslogistiker har ökatavsevärt de senaste åren. Detta har satt press på tredjepartslogistikföretagen. Alwex Lager och logistik är ett tredjepartslogistikföretag som utför tjänster åt andra företag i form av materialhantering. Materialhanteringsprocessen i lagret är en av de processerna som innehåller mest icke värdeadderande aktiviteter och som har störst förutsättningar att kunna effektiviseras. För att tredjepartslogistiker ska kunna fortsätta vara attraktiva på marknaden måste de kunna möta en förändrad marknad på både kort och långsikt. Syfte: Syftet med den här studien är att underlätta för andra tredjepartslogistiker som har liknande icke värdeadderande aktiviteter i sin materialhanteringsprocess som Alwex Lager och Logistik AB. Genom de kort och långsiktiga lösningar som författarna har identifierat är syftet att de ska hjälpa dem att eliminera deras icke värdeadderande aktiviteter och minska totala kostnader. Metod: Den här studien är en kvalitativ fallstudie utförd på Alwex Lager och Logistik AB. Den teori som presenteras är främst insamlad från aktuella artiklar. Empirin som presenteras är insamlad genom intervjuer och fokusgrupper med anställda på Alwex. Resultat: Författarna har identifierat att det under aktiviteten orderplock i en materialhanteringsprocess uppstår flest icke värdeadderande aktiviteter och högst kostnader. Detta har bidragit till att fokus har lagts på att finna lösningar som eliminerar ickevärdeadderande aktiviteter och minska totala kostnader inom plock. Fallstudien presenterar två kortsiktiga och två långsiktiga lösningsförslag som eliminerar icke värdeadderandeaktiviteter och minskar totala kostnader kopplade till en materialhanteringsprocess. Lösningarna som har identifierats minskar tidsåtgång för identifierade icke värdeadderandeaktiviteter med 23-75% och totala kostnader med 23-32%. / Background: Outsourcing of parts or the entire logistics flow to a third-party logisticprovider have increased significantly in recent years. This has led to high pressure on the thirdparty logistics companies. Alwex Lager och Logistik is a third-party logistics provider that performs services for other companies in form of material handling. The material handlingprocess in the warehouse is one of the main areas that contain the most non-value-adding activities and therefore have the greatest opportunity for streamlining. In order for a thirdparty logistics provider to continue to be attractive on the market, they must be able to meet a changing market on both short and long terms. Purpose: The purpose of this study is to find short-term and long-term solutions that eliminates non value adding activities and reduces total costs in the material handling process in a third-party logistics provider. Methods: This study is a qualitative case study of the material handling process at the third-party logistics provider Alwex Lager & Logistik AB. The theoretical chapter is based on current literature mainly from articles. The empirical chapters are based on data collected through interviews and focus groups. Findings: The authors have identified that most of the non-value-adding activities and highest costs appears during the picking activity in a material handling process. This has led to the focus of the study being placed on finding solutions that eliminate non-value-adding activities and reduce total costs within picking. This case study presents two short-term and two long-term solutions that eliminate non-value adding activities and reduces total costs associated with a material handling process. The solutions that have been identified to reduce non valueadding time by 23-75% and total costs by 23-32%

Made available in DSpace on 2016-04-26T20:25:26Z (GMT). No. of bitstreams: 1 TESE_PRONTA_22_02.pdf: 1420391 bytes, checksum: c436d07fe1fb9255fefd2f2ed7591720 (MD5) Previous issue date: 2005-04-26 / We aim with this work to accomplish a comparative study among the third party intervention modalities in the Civil Process Code, or, the assistence; the calling to process, the toil denounciation, the opposition and the nomination to the authorship. In the Consumer Defense Code, the only way of admiting intervention is the calling to process in the cases of civil responsibility security, since the aim of this work is to check if the Consumer Defense Code forbids all and any interventive modality and if they really come to its damage. The method we used to prepare this work, was the research on the consuming processual legislation of several countries in the world. After a detailed survey of the interventive modalities, we got to the final conclusion that in some hypothesis the adoption of the interventionist modalities doesn t damage the consumer as to his wide access to justice, but it only benefits and brings up to him its effective jurisdictional tutelage just like what is said in the Brazilian Consumer Defense Code / O objetivo do presente trabalho é efetuar um estudo comparativo entre as modalidades de intervenção de terceiros no Código de Processo Civil, ou seja, a assistência; o chamamento ao processo, a denunciação da lide, a oposição e a nomeação à autoria. No Código de Defesa do Consumidor, a única forma de intervenção admitida é o chamamento ao processo nos casos de seguro de responsabilidade civil, sendo que a finalidade do presente trabalho é aferirmos se o Código de Defesa do Consumidor proíbe toda e qualquer modalidade interventiva e se estas realmente vêm em seu prejuízo. O método para elaboração do trabalho foi o de pesquisa na legislação processual e consumerista em vários países do mundo. Após minuncioso exame das modalidades interventivas, chegamos a conclusão de que, em algumas hipóteses a adoção das modalidades intervencionistas não prejudicam o consumidor no seu amplo acesso à justiça, mas sim beneficiá-lo e propicia sua efetiva tutela jurisdicional nos moldes do que preconiza o Código de Defesa do Consumidor Brasileiro.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-05-06T16:52:30Z No. of bitstreams: 1 Alessandra Vitorino Razzera_.pdf: 1279640 bytes, checksum: e2e6bd52fb501079f94aa2453e161fcd (MD5) / Made available in DSpace on 2016-05-06T16:52:30Z (GMT). No. of bitstreams: 1 Alessandra Vitorino Razzera_.pdf: 1279640 bytes, checksum: e2e6bd52fb501079f94aa2453e161fcd (MD5) Previous issue date: 2016-02-29 / Nenhuma / A partir da abertura comercial brasileira ocorrida nos anos 90, a participação das importações de bens obteve um considerável crescimento, em razão do desenvolvimento econômico e da própria globalização. Dentro da área de operações das organizações, a função de importação relaciona distintos agentes logísticos, no contexto da cadeia de suprimentos (supply chain), demandando soluções inovadoras, as quais necessariamente passam pelos prestadores de serviços logísticos terceirizados, ou third party logistics – TPL. Assim, o presente estudo buscou analisar o papel dos prestadores de serviços logísticos terceirizados, no desenvolvimento de soluções logísticas inovadoras em importação, no Brasil. Para tanto, foi realizado um estudo de caso múltiplo, com quatro prestadores de serviços logísticos no Brasil, elegidos por meio do ranking da instituição ILOS de 2014, referente aos prestadores de serviços logísticos que mais se destacaram no mercado brasileiro naquele ano. Por meio da estratégia de estudo de caso múltiplo, foram realizadas entrevistas em profundidade com os prestadores de serviços logísticos e com um cliente destes. Após esta etapa, os dados coletados nas entrevistas foram compilados e triangulados, junto a apresentações e folders de serviços que foram disponibilizados e indicados como inovadores, além dos respectivos websites e informações provenientes da internet. O presente estudo multicascos, destaca o papel dos prestadores de serviços logísticos no desenvolvimento de soluções logísticas inovadoras do tipo tecnológicas. Os resultados encontrados, demonstram que as inovações são empurradas pelos direcionamentos dos clientes na maioria das vezes, porém puxadas, quando há uma abertura para as mudanças alicerçada em confiança, relacionamento, entendimento da cadeia de suprimentos dos importadores e de sua real necessidade, um trabalho interno e externo, minucioso e constante, comunicação, desenvolvimento de pessoas, background em logística, atuação institucional e pró-atividade. / From the Brazilian trade opening occurred in the 90s, the share of import goods achieved a considerable growth, as a result of the economic development and globalization. Within the operations area of the organizations, the import function relates different logistics agents in the context of the supply chain, requiring innovative solutions, which necessarily pass through the outsourced logistics service providers, or, third party logistics - TPL. The present research investigates the role of third party logistics service providers, in the development of innovative logistics solutions for imports in Brazil. Thus, a multiple case study was conducted with four logistics services providers in Brazil, chosen by the ranking of ILOS 2014 institution, related to the logistics service providers that stood out in the Brazilian market that year. Through a multiple case study strategy, depth interviews were conducted with the logistics service providers and a client of these. After this step, the data collected in the interviews was compiled and triangulated, along with presentations and brochures of services provided by the TPL’s and indicated as innovative, beyond the respective websites and information from the internet. This search highlights the role of logistics service providers, in the development of innovative logistics solutions of the technological type. The results show that innovations are driven by customer directions most of the time, but pulled when there is an opening for the change, based in trust, relationship, understanding of the importers supply chain and their real need, an internal and external work, thorough and constant, communication, people development, background in logistics, institutional action and proactivity.

Submitted by Jailda Nascimento (jmnascimento@pucsp.br) on 2016-10-03T15:23:00Z No. of bitstreams: 1 Flávio Machado Vilhena Dias.pdf: 813448 bytes, checksum: 3b599a9f356cb165432f3caa6668ef4a (MD5) / Made available in DSpace on 2016-10-03T15:23:00Z (GMT). No. of bitstreams: 1 Flávio Machado Vilhena Dias.pdf: 813448 bytes, checksum: 3b599a9f356cb165432f3caa6668ef4a (MD5) Previous issue date: 2016-07-11 / This study aims firstly to evaluate the taxing power and constitutional limits for the election of taxpayers and responsible parties in a legal/tax relationship. It will address the importance of general rules for preserving the Federal State and the role of these rules in Tax Law. This study will also demonstrate the concepts gravitating around tax liability of third parties, especially those listed in subsection III of Article 135 of the National Tax Code. The existence of two distinct matrix rules will also be analyzed – one of tax obligation itself, and the other of tax liability, with different assumptions of facts - as well as the outline given to the matter by the Supreme Court. Lastly, it will be analyzed the role of the incident of disregard of legal entity established by the New Civil Procedure Code and its applicability to tax liability, and if precedent 435 of the Superior Court of Justice complies with the Constitution and current legislation. / O presente trabalho tem por objetivo, em um primeiro momento, avaliar a competência tributária e os limites constitucionais para eleição do sujeito passivo direto e indireto da relação jurídico-tributária. Abordará, ainda, a importância das normas gerais para a preservação do Estado Federal e o papel dessas normas no Direito Tributário. Demonstrará os conceitos que gravitam em torno da responsabilidade tributária de terceiros, notadamente aqueles listados no inciso III, do artigo 135 do Código Tributário Nacional. Será analisada, também, a existência de duas regras matrizes distintas, uma da obrigação tributária propriamente dita e outra da responsabilidade, com pressupostos de fatos distintos, bem como o contorno dado à matéria pelo Supremo Tribunal Federal. Por fim, será analisado o papel do incidente da desconsideração da personalidade jurídica instituído pelo Novo Código de Processo Civil e sua aplicabilidade na responsabilidade tributária, bem como se a súmula nº435 do Superior Tribunal de Justiça está de acordo com o Texto Constitucional e com a legislação em vigor

La formation du contrat suppose la rencontre de deux ou plusieurs volontés en vue de créer des effets de droit. Elle repose sur un échange de consentements des parties, dont est a priori exclue la figure du tiers. Le tiers est, en effet, classiquement défini par la négative en opposition aux parties, comme celui qui ne peut subir les effets du contrat ni profiter de ses bénéfices, car il n’y a pasconsenti. Toutefois, la présence des tiers lors de l'élaboration du contrat n'est pas inconnue en droit positif. Mais le délitement de l'Etat tiers garant du contrat et l'avènement de la contractualisation se sont accompagnés d'une multiplication de tiers intervenant au stade de la formation du contrat.L’objet de cette étude est de démontrer que l'intervention de tiers est de plus en plus sollicitée lors de la phase d'élaboration de l'accord. Le tiers ne doit plus être considéré seulement comme étant celui qui est étranger à la volonté des parties. Il influence, voire même, contraint cette volonté. Il semble important aujourd'hui d'élargir la qualité de tiers au contrat. Les interventions de tiers au stade de la formation de l'accord, qu'elles aient pour but de protéger les intérêts particuliers des contractants et/ou l'intérêt général, constituent une limite à la volonté autonome des individus et, par conséquent, restreignent la liberté contractuelle des contractants en influençant tant la rencontre des consentements que la détermination du contenu contractuel. / The formation of the contract requires the meeting of two or more minds in order to create legal effects. It is based on an exchange of the parties consent’, from which any third party is theorically excluded. The third party is, indeed, classically negatively defined by opposition towards the parties as one that cannot suffer the contract’s effects or enjoy its benefits because it has not consented to it. However, the presence of third parties during the agreement of the terms of the contract is not unknown in positive law. But the State disintegration as a third party guarantor of the contract, and the advent of contractualization, are accompanied by a proliferation of third party interventions during the contract formation stage. The purpose of this study is to demonstrate that third party interventions are increasingly requested during the formulation phase of the agreement. The third party should no longer beconsidered purely as an alien to the parties’ wills. It influences, and even, compels this will. Today it would seem important, in contract matters, to broaden the capacity of a third party. Third party interventions during the agreement formulation, whether to protect the interests of contracting parties and / or the public interest, constitute a restriction to people’s individual autonomy, and, therefore, limit contractual freedom by influencing both the meeting of theminds and the determination of contractual content.

The main objective of this diploma thesis is the analysis of the products of motor insurance offered on the insurance market in the Czech Republic. The first part focuses on character and meaning of this products and clarification of some concepts. The next part describes current situation and development in the insurance market followed by the very topical stiff competition. The last part is devoted to the analysis of supply in the market of car insurance itself and its evaluation from the point of view of various parameters and criteria.

O TDAH é um transtorno do neurodesenvolvimento e, de acordo com os novos critérios do DSM, a presença de vários sintomas antes de 12 anos de idade são exigidos. Além disso, o DSM-5 também incentiva o clínico a buscar informações colaterais para corroborar o diagnóstico, mesmo para adultos. O esforço para a obtenção de informações de terceiros seria justificada se uma evidência robusta de sua relevância pudesse ser demonstrada. Este é um estudo transversal com 449 pacientes adultos com TDAH e 143 controles, entrevistados entre 2002 e 2012. Os participantes foram consecutivamente avaliados para transtornos psiquiátricos considerando-se o DSM-IV, através de instrumentos diagnósticos padronizados. Informações colaterais foram obtidas usando-se as escalas de Barkley para sintomas de TDAH atuais e da infância. Nós comparamos os perfis demográficos e clínicos de pacientes adultos cujos informantes concordavam (n = 277) ou discordavam (n = 172) dos pacientes em relação à presença de sintomatologia na infância, e adultos sem TDAH (controles). Os pacientes com TDAH e controles não diferiram quanto à idade, anos de escolaridade, renda e sexo. Os grupos com TDAH diferiram dos controles com relação a repetência escolar, problemas com autoridade e disciplina, problemas com a lei e polícia, e tratamento farmacológico prévio. Comparados com os controles, os grupos com TDAH também apresentaram escores mais elevados de prejuízo e maiores taxas de prevalência de uso do tabaco, transtorno bipolar, transtorno de oposição e desafio, transtorno de conduta e dependência de substâncias não-alcoólicas. Poucas e pequenas diferenças entre os dois grupos com TDAH (suspensões escolares, problemas com autoridade e disciplina, e escores SNAP-IV) foram observadas. Nossos resultados não oferecem suporte para a ideia de que a informação colateral sobre a sintomatologia da infância é essencial para confirmar o diagnóstico de TDAH em adultos com uma síndrome clara auto relatada desse período, mas reafirmam a ideia de que o diagnóstico não deve ser descartado na ausência de um colateral que corrobore o relato do paciente. Contudo não podemos descartar a importância de informações de fontes externas ao próprio paciente em outras situações clínicas ou apresentações psicopatológicas. / ADHD is a neurodevelopmental disorder, and, according to the new DSM, the presence of various symptoms before 12 years of age is required. In addition, the DSM-5 also stimulates the clinician to look for collateral information to support the diagnostis, even for adults. The effort to obtain information from third parties would be justified if a robust evidence of its relevance could be demonstrated. This is a cross-sectional study of 449 adult patients with ADHD and 143 controls, that were interviewed between 2002 and 2012. Participants were consecutively evaluated for DSM-IV psychiatric disorders through standardized diagnostic instruments. Collateral information was obtained with Barkley’s scales for current and childhood ADHD symptoms. We compared the demographic and clinical profiles of adult patients whose informants agreed (n=277) or disagreed (n=172) from patients for the presence of symptoms in childhood, and adults without ADHD (controls). Patients with ADHD and controls did not differ in age, years of education, income and gender. Groups with ADHD differed from controls with respect to school failure, problems with authority and discipline, problems with the law and police, and prior psychopharmacological treatment. Compared with controls, the groups with ADHD also had higher scores of injury and higher prevalence rates of tobacco use, bipolar disorder, oppositional defiant disorder, conduct disorder and non- alcoholic substance dependence. Few and small differences between the two groups with ADHD (school suspensions, problems with authority and discipline, and SNAP-IV scores) were observed. These results do not support the idea that collateral information about symptoms of childhood is essential to confirm the diagnosis of ADHD in adults with a clear self-reported syndrome in childhood, but reaffirm the idea that the diagnosis should not be dismissed in the absence of an informant to corroborate the patient's report. However, we can not rule out the importance of information from external sources for patients with different clinical situations or psychopathological presentations.