This master´s thesis deals with the evaluation of employees and their personal development in the company STUDENT AGENCY, s.r.o. The current situation of this part of personnel management is evaluated on the basis of questionnaire survey among company employees. An integral part of this work are proposals and recommendations leading to increased efficiency of personnel work in the field of evaluation and employees development.

In my dissertation, I discuss the problematic of feedback in a leadership of medical non- doctor personnel and in directing its working performance. My aim was to comprehend and elucidate the process of feedback between superior and subordinate personnel, specifically between bedside nurses/assistive personnel and a charge nurse. As a secondary objective, I decided to investigate potential areas for improvement in leading management and to suggest possible advancements, which could contribute to more effective directing of work performance through the use of feedback. The dissertation is divided into two parts, theoretical and empirical. In the first theoretical part, I begin with defining the meaning of feedback. Following, I introduce topics that include: feedback in social communication, feedback in the process of directing work performance and work motivation. In the second empirical part, I present research conducted with the use of qualitative methodology, where the reader can view the discussed problematic from the perspective of subordinate (bedside nurses/assistive personnel) and superior (charge nurses) personnel. Key words: feedback, social communication, work performance, medical non-doctor personnel, bedside nurse, assistive personnel, healthcare, nursing, work motivation

Corona-pandemin har inneburit ett paradigmskifte när det gäller distansarbete. Många företag ser över hur de ska organisera arbetet och fördelningen mellan kontor eller distansarbete. Denna studie undersöker kvaliteten i samspelet mellan chef och medarbetare, arbetstillfredsställelse, rapporterad arbetsprestation samt mental hälsa bland 291 tjänstemän inom sex olika branscher i den privata sektorn i Sverige efter ett års distansarbete. Resultatet av denna studie visar att det inte finns något samband mellan andel hemarbete och kvalitet i samspel med chef, arbetstillfredsställelse, rapporterad arbetsprestation eller mental hälsa hos medarbetarna. Däremot finns det ett tydligt positivt samband mellan hur nöjd en medarbetare är med att arbeta på distans, oavsett hur mycket, och kvalitet i samspel med chef, arbetstillfredsställelse, rapporterad arbetsprestation och mental hälsa. Resultatet är i linje med tidigare forskning som har visat positivt samband mellan högkvalitativt samspel med chef och arbetstillfredsställelse, rapporterad arbetsprestation och mental hälsa hos medarbetarna. Denna studie stödjer att dessa samband gäller även vid distansarbete. / The Corona pandemic has meant a tremendous change when it comes to remote work. Most companies evaluate how to organize work in regards of working from office or remotely. This study has examined the quality of the relationship between leader and follower (LMX), job satisfaction, work performance and level of mental health among 291 white collar employees from six different lines of business in the private sector in Sweden after one year of remote work. The results show no correlation between amount of remote work and quality of LMX, job satisfaction, work performance nor mental health among the employees. However, significant correlations are found between how satisfied the employees are with working remotely, regardless of how much they work remote, and the quality of LMX, job satisfaction, work performance and their mental health. The results from this study are in line with earlier research showing that there are significant correlations between high quality LMX and high levels of job satisfaction, work performance and mental health among the employees. The results support that these correlations are also valid for remote workers.

Summaries in English, Zulu and Southern Sotho / The primary aim of the study was to explore the relationship between career adaptability and organisational commitment of employees who work in the investment sector. The secondary aim was to ascertain whether individuals from various demographics (age groups, gender, ethnicity, qualifications, tenure and business unit) differed significantly regarding their career adaptability and organisational commitment. A cross-sectional quantitative, correlational research approach was followed where a non-probability convenience sample (n=200) of permanent employees in the investment sector was used. The instruments used for the study were the biographical questionnaire, Career Adapt Abilities Scale (CAAS) and Organisational Commitment Questionnaire (OCQ). The research results revealed statistically significant relationships between career adaptability and organisational commitment of employees who work in the investment sector in terms of correlational and inferential statistical analyses. There were statistically significant relationships between the demographic variables with some dimensions of career adaptability and organisational commitment. The test of mean differences revealed that some differences exist in career adaptability and organisational commitment in terms of demographical variables. The study provides recommendations for use by industrial psychology professionals in terms of career adaptability and organisational commitment practices, specifically within the investment sector. / Inhloso engaphezulu yalolucwaningo yabe ingukucubungula ubudlelwano phakathi kokuzinza ezifundweni-msebenzi nokuzibophela kwabasebenzi ezinkampanini zasengxenyeni yokukhulisa umnotho wezimali. Inhloso engaphansi yabe ingukungukuqondisisa ukuthi ngabe labasebenzi abakhethiwe bayahlukahlukana na ngokwenhloso engaphezulu uma kucutshungulwa ngokweminyaka yobudala babo, nangokohlanga lwabo, nangokwezinga lemfundo abalizuzile ekuqeqeshweni kwabo, nangokwesikhathi asebasisebenzile egunjini elikhethiwe enkampanini yabo. Ngokwenhloso engaphansi, lolucwaningo lacubungula ngokuqhathanisa okusemaphakathini kwalabasebenzi abangu (n=200) ababekhethwe kalula bebonke, ngesizathu sokuqhashwa kwabo ngokuphelele kulenkampani eyabe ikhethiwe. Amathulusi asetshenziswa ahlaziya ngokwenhloso yangaphansi eqoshelwe ukucubungula izilinganiso zamakhono emfundo-msebenzi (CAAS) kanye nokuzibophela kwabasebenzi ezinkampanini abasebenza kuzo (OCQ). Imiphumela yocubungulo yabubonisa ngokungasoleki ubudlelwano obuqondile nobuchazekayo ngokwamanani ohlaziyo phakathi kokuzinza ezifundweni-msebenzi nokuzibophela kwalabasebenzi enkampanini eyayikhethiwe esengxenyeni yokukhulisa umnotho wezimali. Imiphumela yocubungulo yabubonisa futhi ubudlelwano obungasoleki phakathi kweminyaka yobudala yalabasebenzi ababekhethiwe, nobulili babo, nobuhlanga babo, nezinga lezifundo abalifinyelele, nangeminyaka asebayisebenza engxenyeni abasebenza kuyo umakulinganiswa ukuzinza ezifundweni-msebenzi nokuzibophela kwabo lulenkampani ekhethiwe abasebenza kuyo. Ngaleyondlela, ucubungulo lwezilinganiso ezahlukahlukene lwabonisa ukuthi ukhona umahluko phakathi kokuzinza ezifundweni-msebenzi nokuzibophela kwabasebenzi ngokwenhloso engaphansi. Kanjalo, locubungulo lunikeza imibono engasetshenziswa ozosayensi bengqondo mayelana nokuziphatha kwabasebenzi umabefuna ulwazi ngokuzinza ezifundweni-msebenzi nasekuzibopheleni ezinkampanini kwabasebenzi. / Morero oa pele oa boithuto e ne e le ho lekola likamano lipakeng tsa ho ikamahanya le maemo mesebetsing le boitlamo ba mokhatlo hara basebetsi ba lekala la matsete. Morero oa bobeli e ne e le ho netefatsa hore na batho ba lilemo tse fapaneng, bong, morabe, mangolo a thuto, nako ea khoebo le khoebo li fapane haholo mabapi le ho ikamahanya le maemo mosebetsing le boitlamo ba mokhatlo. Mokhoa o fapaneng oa likarolo tse ngata, oa boithuto o kopaneng o ile oa lateloa moo sampole e sa khonehang ea bonolo (n = 200) ea basebetsi ba ka mehla lefapheng la matsete e sebelisitsoeng. Lisebelisoa tse sebelisitsoeng bakeng sa boithuto e ne e le lenane la lipotso tse mabapi le lipale tsa bophelo, Career Adapt Ability Scale (CAAS) le Organisational Commitment Questionnaire (OCQ). Sephetho sa lipatlisiso se senotse likamano tsa bohlokoa lipalo pakeng tsa ho ikamahanya le maemo mosebetsing le boitlamo ba mokhatlo hara basebetsi ba lekala la matsete ho latela ditshekatseko tsa liphuputso tse amanang le lipalo-palo. Ho bile le likamano tsa bohlokoa lipalo-palong lipakeng tsa lilemo, bong, morabe, mangolo a thuto, nako ea khoebo le yuniti ea khoebo maemong a mang a ho ikamahanya le maemo mosebetsing le boitlamo ba mokhatlo. Liteko tsa liphapang tse boleloang li senotse hore liphapang tse ling li teng molemong oa ho ikamahanya le maemo mosebetsing le boitlamo ba mokhatlo ho latela maemo a palo ea batho (lilemo, bong, mangolo a thuto ea morabe, nako ea khoebo le khoebo). Litlhahiso li khothaletsa hore li ka sebelisoa ke litsebi tsa kelello tsa indasteri le tsa mokhatlo le litsebi tsa litsebo tsa batho mabapi le ho ikamahanya le maemo mesebetsing le litloaelo tsa boitlamo ba mokhatlo, haholoholo lekaleng la matsete. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

Titel: Hybridarbete, det nya arbetssättet efter Covid-19. - Samspelet mellan situationsanpassat ledarskap, arbetsutförande och psykosocial arbetsmiljö. Problembakgrund: Covid-19 har inneburit en förändrad arbetssituation inom tjänstesektorn, vilket lett till att hybridarbete implementerats. Med ledarens centrala uppgift, att påverka de anställda att nå organisationens mål, förändras ledarskapet och i vilken kontext som ledarskapet utövas eftersom medarbetare delvis befinner sig på distans. Att arbeta på en hybridarbetplats innebär även en förändrad arbetsmiljö för de anställda. Hybridarbete och dess arbetsmiljö kan därmed identifieras som en utmaning för ledarskapet i syfte att påverka de anställdas arbetsutförande. Syfte: Syftet med studien är att skapa förståelse för hur medarbetarnas arbetsutförande kan påverkas av chefens situationsanpassade ledarskap och en förändrad psykosocial arbetsmiljö på en hybridarbetsplats.  Metod: Studien utgår från en kvantitativ metod med en abduktiv ansats. Enkätundersökningar har utformats i Microsoft Forms och besvarats av 70 respondenter, varav 60 medarbetare och 10 chefer, som använder sig av en hybridarbetsplats. Slutsats: Beroende på hur chefer anpassar sin ledarskapsstil, i termer av kommunikation, anpassningsförmåga, tillgänglighet och socialt stöd får det en positiv eller negativ inverkan på medarbetarnas arbetsutförande. Chefer bör beakta individens preferenser avseende den psykosociala arbetsmiljön, eftersom en god psykosocial arbetsmiljö stärker arbetsutförandet. / Title: Hybrid work, the new way of working after Covid-19. - The interplay between situational leadership, work performance and psychosocial work environment. Problem: Covid-19 has meant a changed work situation in the service sector, which has led to hybrid work being implemented. With the leader's central task, to influence the employees to achieve the organization's goals, the leadership changes and in which context the leadership is exercised because employees are partly at a distance. Working in a hybrid workplace also means a changed work environment for the employees. Hybrid work and these work environments can thus be identified as a challenge for leadership to influence employees' work performance. Purpose: The purpose of the study is to create an understanding of how employees' work performance can be affected by the manager's situation-adapted leadership and a changed psychosocial work environment in a hybrid workplace. Method: The study is based on a quantitative method with an abductive approach. Surveys were designed in Microsoft Forms and answered by 70 respondents, including 60 employees and 10 managers, who use a hybrid workplace. Results: Depending on how managers adapt their leadership style, in terms of communication, adaptability, accessibility and social support, it has a positive or negative impact on employees' work performance. Managers should consider the individual's preferences regarding the psychosocial work environment, as good psychosocial work environment strengthens work performance.

Socialsekreterare inom barn och unga är en yrkesgrupp där det förekommer hög arbetsbelastning och stressrelaterade sjukskrivningar. Det framkommer i socialtjänstlagen att myndighetsutövningen inom socialtjänsten ska ske skyndsamt, vilket ställer krav på att socialsekreterare har en hög arbetsprestation. Syftet med studien var att undersöka ledarskap i socialtjänsten och dess påverkan på arbetsprestationen hos socialsekreterare utifrån en tematisk analys. Det resultat som framkom kring ledarskapet är att socialsekreterare och chefer inom barn och unga beskriver de positiva egenskaper hos chefen kopplade till det tillitsbaserade ledarskapet och tillitsbaserad styrning. Tillit, tydlighet och lyhördhet framkommer som de mest betydande egenskaper för ett bra ledarskap. Arbetsprestation har definierats utifrån uppgiftprestation, kontextuell prestation och kontraproduktiva beteenden. Positiv stress anses var den främsta faktorn som bidrar till en hög arbetsprestation enligt socialsekreterarna. Vidare visar resultatet att det kollegiala stödet och trivsel i arbetsgruppen påverkar socialsekreterarnas arbetsprestation och att chefen påverkar de aspekter indirekt i sitt ledarskap. Chefens direkta påverkan synliggörs i socialsekretarens arbetsbelastning, hur chefen kommunicerar, ger feedback och att chefen är närvarande och möjliggör tid för sina medarbetare. / Social workers for children and young people are a professional group where there is a high workload and stress-related sick leave. It is stated in the Social Services Act that the exercise of authority in social services should be done promptly, which requires that social workers have a high work performance. The purpose of the study was to examine leadership in social services and its impact on the work performance of social workers based on a thematic analysis. The result that emerged about leadership is that social workers and managers in children and young people describe the positive characteristics of the manager linked to trust-based leadership and trust-based management. Trust, clarity, and responsiveness emerge as the most significant characteristics for good leadership. Work performance has been defined in terms of task performance, contextual performance, and counterproductive behaviors. Positive stress is the main factor contributing to high job performance according to the social workers. Furthermore, the results show that the collegial support and well-being in the work group influence the social workers' job performance and that the manager influences these aspects indirectly in his leadership. The manager's direct influence is visible in the social worker's workload, how the manager communicates, gives feedback and that the manager is present and makes time for his or her employees.

Text in Afrikaans / Health care has typical challenges and stress factors as employees deal with people in a very personal manner. This exclusively client-centred environment requires special skills from employees if they wish to perform well. In addition to excellent interpersonal and stress management skills, they need to be able to handle their own and patients' emotions well. These skills can be referred to as emotional intelligence competencies. Emotional intelligence is a relatively new concept with many possibilities if applied correctly. This study involves 114 employees, their colleagues and supervisors in two health-care organisations. The 360° Emotional Competency Profiler was used together with the internal performance evaluation scores, and statistical techniques such as t-tests and discriminant analysis were utilized. It was found that certain emotional intelligence dimensions and work performance are related to a certain extent. However, other factors also need to be considered if one wants to make predictions in this regard. / Die gesondheidsorgomgewing het unieke uitdagings en stresfaktore omdat werknemers op 'n baie persoonlike vlak met mense werk. Die uitsluitlik klientgesentreerde omgewing verg spesiale vaardighede indien werknemers goed wil presteer. Buiten uitstekende interpersoonlike- en streshanteringsvaardighede, moet hulle ook in staat wees om hulle eie en huile pasiente se gevoelens te kan hanteer. Hierdie vaardighede kan na verwys word as emosionele intelligensievaardighede. Emosionele intelligensie is 'n relatief nuwe konsep wat baie toepassingsmoontlikhede het indien dit reg aangewend word. Hierdie studie betrek 114 beskikbare werknemers en hulle kollegas en toesighouers in twee gesondheidsorgorganisasies. Die 360° Emotional Competency Profiler is saam met die interne prestasie-beoordelingstellings gebruik en daar is gebruik gemaak van statistiese tegnieke soos f-toetse en diskriminantontleding. Daar is bevind dat sekere emosionele intelligensie dimensies in 'n sekere mate 'n onderlinge verband toon met werksprestasie. Ander faktore moet egter ook in ag geneem word indien mens 'n voorspelling in hierdie verband wil maak. / Industrial and Organisational Psychology / MCOM (Industrial and Organisational Psychology)

Text in Afrikaans / Die doel van die ondersoek was om 'n beplannings- en beheermodel te ontwikkel en beskikbaar te stel vir benutting deur welsynsorganisasies. Die ondersoek is onderneem binne die konteks van die ontwikkelingsnavorsings- en benuttingsparadigma. Die proses van die ontwikkelingsnavorsingsparadigma verloop volgens 'n analise-, ontwerp-, ontwikkelings-, evaluerings-, benuttings- en verspreidingsfase. Elke fase het ondersoeker in staat gestel om op sistematiese wyse te werk te gaan om 'n beplannings- en beheermodel te ontwerp en om gevolgtrekkings en aanbevelings in die verband te maak. In die analisefase wat 'n teoretiese beskrywing van beplanning en beheer as bestuursfunksies behels het, was dit duidelik dat daar nie 'n beplannings- en beheermodel bestaan wat op welsynsorganisasies van toepassing gemaak kon word nie. Bestaande beplannings- en beheermodelle is ontleed en sleutelkonsepte is ge1dentif iseer met betrekking tot beplanning en beheer as bestuurfunksies. Aan die hand van die sleutelkonsepte is 'n empiriese ondersoek na die stand van beplanning en beheer by agt welsynsorganisasies gedoen. Agt kantoorhoofde, 16 supervisors en 32 maatskaplike werkers was met behulp van 'n onderhoudskedule by die navorsing betrek. Hierdie empiriese ondersoek en die literatuurstudie bet die ondersoeker in staat gestel om in die ontwerpfase 'n beplanningsen Leheermodel te ontwerp wat op welsynsorganisasies van toepassing gemaak kan word. 'n Beplannings- en beheermodel is iii ontwerp wat voorsiening maak vir die uitvoering van take op 'n strategiese-, bestuurs- en operasionele beplannings- en beheervlak. Die model maak voorsiening vir die betrokkenheid van al die personeellede van 'n organisasie in die beplannings- en beheerproses. Die model is vir 'n periode van agt maande by een welsynsorganisasie geYmplementeer en geevalueer. Daar is tot die slotsom gekom dat die beplanning- en beheermodel wel deur welsynsorganisasies benut kan word. Die waarde van die model le daarin dat die gebruik daarvan 'n welsynsorganisasie in staat stel om sy eie strategiese, bestuurs- en operasionele beplannings en beheerplan te kan saamstel. Di t sal 'n welsynsorganisasie in staat stel om proaktief op interne sowel as eksterne omgewingsveranderings te reageer / Social Work / D. Phil. (Maatskaplike werk)

This study sought to determine the impact of a training and development (T&D) programme on the perceived performance of human resource assistants at a platinum mine in South Africa according to the following four performance dimensions: (i) personal (ii) customer; (iii) internal business; and (iv) learning and growth. A non-experimental design was used for this study, which was predominately quantitative in nature. Data was collected using a structured, self-administered questionnaire, which consisted of closed-ended questions. Based on the results obtained in this study, it was apparent that the T&D programme contributed significantly to an increase in the performance of employees. However, there are certain areas that can be improved in order to maximise and optimise the learning of employees. Recommendations were made regarding areas for improvement and possible future research. / Human Resource Management / M. Tech. (Human Resources Development)

The purpose of this study was to investigate the relationship between attitudes towards supervisory support after training and work performance of employees at the Department of Education’s Nkangala District in Mpumalanga during 2008. The sample comprised a complete sampling frame of HR and finance personnel. A five-point Likert scale was used to evaluate the attitudes of respondents towards supervisory support, and their work performance scores were correlated with the ratings of the attitudes towards supervisory support after training. Pearson’s product- moment correlation coefficient (PPM) was used to assess the relationship between the two variables. The results showed no significant relationship between attitudes towards supervisory support and work performance. The ANOVA test found that a significant (p= .016) difference only existed between attitudes towards supervisory support and educational level. The hypothesis stated in this study was therefore rejected. / Human Resource Management / M. Tech. (Human Resource Development)