Tjänstelogiskt perspektiv, systemtänkande och organisatoriskt lärande främjar innovation i organisationer. Utmaningen är att ta reda på användarens behov och välja en anpassad organisatorisk struktur som metod för att skapa värde. Grunden är att öka bredden och djupet på lärandet i organisationen för ökad flexibilitet. Konsten är att välja och implementera främjande perspektiv. Studiens undersökning utgår från ett tjänstelogiskt perspektiv för att förstå användarnas behov i ett mindre problem. I studien diskuteras ett ramverk att förbättra innovationsmiljön på ett socialkontor i mellersta Sverige. Metoden är inspirerad av aktionsforskning. Nio intervjuer genomfördes i syfte att skapa förförståelse för användarnas behov. En transparent kommunikation med uppdragsgivarna hölls frekvent i syfte att öka medvetenhet för nya metoder och perspektiv. Författarna höll en workshop med åtta deltagare i syfte att skapa en gemensam mental modell, transparens mellan enheter som är beroende och för att låta författarnas problembild valideras. En slutpresentation hölls inför ledningsgruppen i syftet deltagarvalidering. Resultatet visar att det standardiserade IT-systemet skapar en komplex manuell administration. IT- utvecklare och enhetschefer upplever att integrationen mellan systemen brister. Medarbetarnas involvering är inte tillräcklig och kommunikationen brister i viktig detaljerad information mellan enheterna. / Service logic perspective, systems thinking and organizational learning promotes innovation in organizations. The challenge is to find out the users’ needs and to select a custom organizational structure as a method to create value. The foundation is to increase the breadth and depth of learning in the organization for increased flexibility. The trick is to select and implement promotion perspective. The study's survey is based on a service logic perspective to understand the needs of users in a minor problem. There is a discussion in this study of a framework to improve the innovation environment in a social office in central Sweden. The method is inspired by action research. Nine interviews were conducted in order to create pre-understanding of user needs. A transparent communication with clients held over time in order to increase awareness and understanding of different approaches and perspectives. The authors held a workshop with eight participants in order to create a shared mental model, transparency between entities that are dependent and to allow authors problem scenario validated. A final presentation was held for the management team for the purpose of a respondent validation. The results show that the standardized IT- system creates a complex manual administration. IT- developers and unit managers feel that the integration between the systems has flaws. Employee involvement is not sufficient and communication gaps in important detailed information between entities.

The final thesis focuses on thema education and development of employees. The aim is to define these terms and explain the main theoretical approaches to education and development of employees. The first part of final thesis states new knowledge which were afterwards applied into practice during the research. Research, based on questionnaire completed by employees, is aimed at evaluation of project efficiency in a concrete company. The goal of project is to implement a new education strategy. At the end of practical part the survey results and improvement suggestions to project are described.

<p>This study investigates forces and organizational structures that facilitate or hinder sustainabledevelopment to be introduced and integrated in the core activities of public institutions.Specifically, the way global national sustainable development goals find their way into thelocal curriculum and overall-encompassing strategy of a few Swedish high-schools isidentified.To facilitate the search, the study is assisted by actor-network theory to find human and nonhuman―power-brokers‖ that can ensure the adoption and continuous application of newconcepts in a school. A pre-study of several schools, consisting of explorative interviews,located and classified factors and processes of potential importance for the implementation ofactivities related to sustainable development. At the same time, the large variety ofdefinitions of sustainable development encountered was recorded.The main study expanded on the findings from the pre-study and provided a more detailedanalysis of one senior high-school (upper secondary school). Several examples oforganizational structures and other factors– macro-actors in the theoretical model - werelocated with the potential to influence the furthering of the cause of sustainable developmentin that particular school. The possibility is discussed that the school would profit fromdeveloping a common mode of communication based on exploring experiences from applyingthe many issues that can be related to sustainable development. Such an endeavor could resultin organizational change typical of a learning organization. In that case, the resilience andcapacity of the organization to handle abrupt changes in national policy would be increased aswell as the preparedness of its students – our future – to handle rapidly changing situations intomorrow‗s society.The study further suggest that a similar ―tool-box‖ of theoretical models could be applied tothe local implementation of other national issues in an institutional setting.</p>

In den letzten 20 Jahren sind Evaluationen Schritt für Schritt zu einem festen und gleichzeitig kontrovers diskutierten Bestandteil politischer Förderung geworden. Auf der Basis langjähriger Beobachtungen der Evaluationspraxis des Förderprogramms „Soziale Stadt“ zeigt dieses Buch zunächst, dass Evaluationstätigkeiten in Ministerien, Kommunalverwaltungen und Planungsbüros mit ganz unterschiedlichen Erwartungen, Herausforderungen, Widersprüchen und Irritationen verknüpft werden. Evaluationen werden dabei sowohl als Hoffnungsträger, als auch als Schreckgespenst gesehen. Der Autor nimmt diese Beobachtungen zum Anlass, den Umgang mit Evaluationen in politischen Organisationen kritisch zu hinterfragen und systematisch zu erklären. Reduziert auf die Frage „Wozu Evaluation?“ wird auf der Basis eines systemtheoretischen Zugangs erklärt, welche unterschiedlichen Funktionen Evaluationen in Organisationen erfüllen können. Vertiefend wird dabei auf organisationales Lernen, auf politische Steuerungslogik und auf die Notwendigkeit von Symbolisierungen eingegangen. / The neighborhood development program “Social City” aims to discontinue the downward tendency of so-called disadvantaged neighborhoods by funding numerous projects. In the course of the program implementation, the method of evaluation – as a target-performance analysis – becomes more and more relevant. But whether something can be called a successful neighborhood management or a successful measure of integration strongly depends on its context and the point of view. For this reason evaluation research says that the effects of programs are usually only indicated unsatisfactorily. These observations lead to the research aim, to explain the function of evaluations for the constitution of development programs beyond usual arguments of effectiveness and efficiency. Using a system theoretical approach Wilhelm analyzed the explicit and implicit norms and observation schemes of a successful program implementation. The following theses on the role of evaluations in program implementations can be derived: a) Evaluations lay down the change in the distinctions of political intervention and facilitate communication about success,b) Evaluations manifest the differentiation between underprivileged and privileged neighborhoods in the program and help to legitimate it, c) evaluations actualize the funding programs’ ability to absorb insecurity and finally d) evaluations take the “illusion of control” inherent to every political strategy of intervention as a basis and thus contribute to its manifestation.

It is generally assumed that monetary incentivization is the most effective means of motivating organizationally-beneficial behaviors. Individuals, under this line of thought, pursue their own objective self-interest above all else. However, evidence is being uncovered that indicates that human motivation may be a much more complicated facet of the human psyche. The purpose of this study is to examine the deeper underpinnings that drive people work that might lie beyond financial rewards. In order to do this, the Shakedown Café, a student-run restaurant on Pitzer College’s campus, will be examined. This specific organization is of particular interest because it does not have the ability to reward employees in the manner that most businesses are able to employ. In looking at the Shakedown, the author's direct experiences while working in the restaurant, observations, a variety or intra-organizational correspondences, and modern organizational behavior theories will be utilized. The findings of this research indicate that the human drives to learn, bond with others, and defend oneself and one's surroundings are all just as important aspects of motivation as is the drive to acquire money. Within the organization of interest, these drives manifest themselves through organizational purpose, group learning, and shared leadership. From this example of the Shakedown Café, it is suggested that proliferation of financial rewards in today's organizations may well be an outdated model of motivating which could be prohibiting organizations and the people within them from reaching their full potentials.

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This comparative case study aimed to explore the elements that align with Senge&rsquo / s framework of the Learning Organization, comprised of the disciplines of Personal Mastery, Shared Vision, Mental Models, Team Learning, and Systems Thinking, in the English Language Preparatory Programs of two selected higher education institutions to determine what characteristics of a learning organization they possess. In this study, qualitative case study method was employed. The study was conducted in two organizations, one (Organization A), part of a private Englishmedium university, and the other (Organization B), part of a public Englishmedium university, in Ankara, Turkey. The sample contained seven administrators and twenty-two instructors from Organization A and seventeen instructors and 3 administrators from Organization B. The data collected through semi-structured interviews were analyzed using content analysis technique. The findings revealed that both organizations are evolving towards a learning organization, but have not institutionalized the five disciplines to an ideal state yet. Organization A is doing somewhat better than Organization B as regards the disciplines of Team Learning and Personal Mastery / however, there is no considerable difference between the organizations in terms of the disciplines of Shared Vision, Mental Models and Systems Thinking. Overall, in both organizations there are impediments in terms of the development and achievement of personal visions, learning of individuals and teams, development of a shared vision, surfacing and questioning mental models, and acting from a comprehensive systems approach.

Darbo sudėtinės dalys. Darbas susideda iš dviejų dalių - teorinės ir tiriamosios. Teorinėje dalyje, remiantis lietuvių ir užsienio autorių moksline literatūra išanalizuotas besimokančios organizacijos tipas, išskirtos vidinės organizacijos mokymosi aplinkos sąlygos, stiprinančios darbuotojo motyvaciją mokymosi proceso atžvilgiu, bei nustatyti pagrindiniai veiksniai, lemiantys tradicinio darbuotojo virsmą žinių darbuotoju. Tyrimo įgyvendinimui buvo pasirinktas naudoti kokybinio tipo duomenų rinkimo metodas: duomenų rinkimas klausinėjant (interviu). Apklausti Kauno miesto kelionių agentūrų, orientuotų į išvykstamąjį turizmą, darbuotojai (n = 5). Atsakymų į interviu klausimus turinys analizuotas taikant kokybinės turinio (content) analizės metodą. Remiantis gautais tyrimo rezultatais pateiktos išvados. Raktiniai žodžiai: organizacinis mokymasis, mokymosi aplinka, besimokanti organizacija, žinių darbuotojas, kompetencija. Tyrimo objektas – vidinė organizacijos mokymosi aplinka. Problema: kokie organizacijos vidinės aplinkos veiksniai turėtų lemti tradicinio darbuotojo virsmą žinių darbuotoju. Tyrimo tikslas – nustatyti bei įvertinti vidinius organizacijos aplinkos veiksnius, įgalinančius tradicinio organizacijos darbuotojo virsmą žinių darbuotoju. Hipotezė: vidinė organizacijos mokymosi aplinka įtakoja tradicinių turizmo organizacijos darbuotojų virsmą žinių darbuotojais. Tyrimo tikslui realizuoti iškelti uždaviniai: 1. Apibrėžti „žinių“ konceptą organizacijų lygmenyje... [toliau žr. visą tekstą] / The work consists of a theoretical and practical part. The theoretical part, which is based on reliable scientific literature by Lithuanian and foreign authors, covers an analysis of the concept of a learning organization and an identification of environment conditions of an internal organization, enhancing employee motivation towards learning. Key factors, affecting transformation of a traditional worker into a knowledge worker, are also identified. A qualitative data collection method (interview) was chosen for the research. Employees of Kaunas travel agencies (n = 5), focusing on outbound tourism, participated in the interview. The content of responses was analyzed using qualitative content analysis method. Conclusions were made on the basis of data analysis. Keywords: organizational learning, learning environment, learning organization, knowledge worker, competence. The object of the research was the learning environment inside an organization. The problem: What factors of an internal environmental should determine transformation of a traditional worker into a knowledge worker. The aim of the research was to identify and evaluate internal factors of an organizational environment enabling transformation of a traditional worker into a knowledge worker. Hypothesis: internal organizational learning environment affects transformation of traditional workers into knowledge workers. To achieve the aim of the research, the following objectives were set: 1. To define the... [to full text]

Notre thèse vise à montrer que les résistants au changement peuvent être considérés comme des parties prenantes à part entière du processus d’apprentissage organisationnel, notamment lorsqu’on considère les apports pour l’entreprise de leurs réactions de défense de l’identité. Pour atteindre cet objectif, nous suivons une démarche qualitative du type théorisation ancrée-nuancée (Paillé, 1996). Notre recherche associe donc un cadre conceptuel préliminaire à une étude empirique inductive pour élaborer un modèle schématisant les phénomènes associés aux apports des comportements de résistance. Notre revue de littérature permet d’abord d’envisager le changement à travers son impact sur l’identité organisationnelle (Corley et Gioia, 2004). Ensuite, nous prenons en compte les capacités des résistances à transformer significativement l’entreprise dans le temps (Courpasson et al., 2012). Enfin, nous développons une approche cognitive du changement qui nous amène à considérer les résistants pour leur participation à la diversité des points de vue à l’intérieur de l’entreprise. Issues d’un journal de bord, de 42 entretiens semi-directifs et d’une analyse documentaire, nos données permettent de comprendre comment le changement s’enracine progressivement dans l’organisation et comment les résistants participent à ce processus. Ainsi, notre analyse inductive aboutit à un modèle à deux niveaux. Le premier décrit le changement organisationnel radical à travers un cheminement par trois phases d’initiation, d’accentuation et d’enracinement. Nous nous intéressons notamment aux influences de l’identité organisationnelle, de ses dissonances avec des logiques identitaires alternatives et de l’implication des salariés dans l’ajustement du changement pour montrer comment ce cheminement aboutit à l’émergence d’apprentissages individuels et organisationnels associés à une gouvernance cognitive. Le deuxième niveau de modélisation se focalise sur les rôles des résistants dans ce cheminement. Il montre que les résistants sont des parties prenantes des étapes clés du changement et qu’ils permettent à l’entreprise d’évoluer progressivement vers l’idéal-type d’organisation apprenante. Nous proposons également une typologie de résistants (Oubliés, Suiveurs, Salariés émergents, Nouveaux rebelles) qui permet d’aborder la diversité des implications positives des comportements de résistance. / Our thesis aims to demonstrate that resistant individuals can be integrated as real stakeholders of the organizational learning process. This integration is possible when the consequences of their identity defense mechanisms for the organization are taken into account. To achieve this goal, our qualitative study follows a semi-grounded theory approach. This approach combines a preliminary theoretical framework and inductive empirical data to elaborate a model showing some positive contributions of resistance. Our research first addresses change through its impact on organizational identity (Corley & Gioia, 2004). Then, it considers how resisting activities can achieve significant organizational change (Courpasson et al., 2012). Finally, it develops a cognitive approach of change that brings us to consider resisting behaviors for their participation in the diversity of points of view inside the organization. Based on logbook extractions, 42 semi-directive interviews and a documentary analysis, our data provide a better understanding of how change takes root in the organization and how resistant individuals participate in this process. Thus, this inductive study results in a two-level model. The first level shows radical organizational change as a three-steps process: initiation, accentuation and rooting. In particular, we focus on organizational identity, its dissonances with alternative identity-related logics and the employees’ implication in the adjustment of change. This process results in the emergence of individual and organizational learning associated to a cognitive governance. The second level details the roles of the resistant individuals in this process. It shows that they can be real stakeholders of the key stages of change. In so doing, they allow the company to evolve towards the ideal of learning organization. We also propose a typology of resistant individuals (Forgotten, Followers, Emergent, New rebels), which allows us to develop some positive implications of resistance.

p. 1 - 132 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-21T20:37:08Z No. of bitstreams: 1 4444.pdf: 889431 bytes, checksum: 2c99c4e87bb71b00ce50a6f0d8f2e990 (MD5) / Made available in DSpace on 2013-01-21T20:37:08Z (GMT). No. of bitstreams: 1 4444.pdf: 889431 bytes, checksum: 2c99c4e87bb71b00ce50a6f0d8f2e990 (MD5) Previous issue date: 2008 / As organizações características da sociedade do conhecimento se notabilizam, dentre outros pontos, pela utilização intensiva do conhecimento em seus processos. Portanto, para que esse valioso insumo se desenvolva na organização, a aprendizagem organizacional assume um caráter estratégico. Dentre as dimensões da aprendizagem, destaca-se a perspectiva individual-cogntivista, que tende a ocorrer desconectada do contexto, o que a torna deficiente e parcial, e a perspectiva sócio-prática, que considera os aspectos contextuais, contribuindo de forma equilibrada para a criação e disseminação do conhecimento em sua integralidade. Essa última dimensão é composta, sobretudo, por duas modalidades: a mentoria e as comunidades de prática. Diante dessa conjuntura, este trabalho tem o propósito de analisar como ocorre a aprendizagem organizacional nas organizações de comunicação intensivas em conhecimento. Para isso, foi desenvolvido um estudo de caso na Engenho Novo, empresa de comunicação, situada em Salvador-Ba. A pesquisa empírica foi, fundamentalmente, qualitativa, e se baseou na análise de documentos, entrevistas (oito ao todo) e observações pessoais. Como resultado, identificou-se que a Engenho Novo pode ser caracterizada como organização intensiva em conhecimento, apesar de apresentar alguma fragmentação em sua rede interna e de algum grau de concentração de poder na cúpula da empresa. Além disso, a perspectiva sócio-prática se sobressai na empresa estudada, havendo proeminente utilização da mentoria como forma de criar e disseminar conhecimentos. Outro ponto de grande relevância neste trabalho é a não observância de comunidades de prática na organização estudada. Esse resultado confronta a literatura, que considera como certo o surgimento das comunidades de prática no contexto organizacional, independente de aspectos culturais, profissionais, dentre outros. / Salvador