Today, urban children are spending time indoors more than ever before and getting away from phenomenas of the outdoor world, which creates a big concern on how they develop their senses and get physical exercise. The tools, games and devices they interact with are preventing their imagination rather than sparking, by making kids consume content rather than asking for their participation. Peek transforms the outside into an imaginary playground for children, where interacting with the natural world takes the focus and the child’s simple acts and explorations can turn into their own stories. It is an expressive digital tool that invites children to explore the outside, capture audio and visual snippets, and build stories around them. It comes together with a physical book which triggers child’s imagination through guided explorations and allows the child to keep the stories they created. The result is a play experience designed for children aged between 5 and 8 years old.

This thesis explores Virtual Reality (VR) as a digital medium for teaching in a professional context. In collaboration with ABB, a pioneering technology leader, the thesis questions whether VR could be the future medium for training ABB service personnel.  The research discusses how you can design for VR, by drawing parallels to traditional mediums; Moreover, the research covers insights into the ABB education and VR explorations.  Three experience prototypes were designed as the final concept. These experience prototypes aim to highlight educational use cases through VR, covering collaborative work, safety guidelines and various utilities. The goal of the final experience prototypes is to engage potential users and designers in a dialog concerning VR as an educational medium of the future.

The purpose of this qualitative case study is to evaluate an early stage survey skill developed for the social robot Furhat, and look into how the user experience (UX) and voice user interface (VUI) of that skill can be improved. Several qualitative methods have been used: expert evaluations using heuristics for human-robot interaction (HRI), user evaluations including observations and interviews, as well as a quantitative questionnaire (RoSAS – Robot Social Attribution Scale). The empirical findings have been classified into the USUS Evaluation Framework for Human-Robot Interaction. The user evaluations were performed in two modes, one group of informants talked and interacted with Furhat with the support of a graphical user interface (GUI), and the other group without the GUI. A positive user experience was identified in both modes, showing that the informants found interacting with Furhat a fun, engaging and interesting experience. The mode with the supportive GUI could be suitable in noisy environments, and for longer surveys with many response alternatives to choose from, whereas the other mode could work better for less noisy environments and for shorter surveys. General improvements that can contribute to a better user experience in both modes were found; such as having the robot adopt a more human-like character when it comes to the dialogue and the facial expressions and movements, along with addressing a number of technical and usability issues. / Syftet med den här kvalitativa fallstudien är att utvärdera en enkätskill för den sociala roboten Furhat. Förutom utvärderingen av denna skill, som är i ett tidigt skede av utvecklingen, är syftet även att undersöka hur användarupplevelsen (UX) och röstgränssnittet (VUI) kan förbättras. Olika kvalitativa metoder har använts: expertutvärderingar med heuristik för MRI (människa-robot-interaktion), användarutvärderingar bestående av observationer och intervjuer, samt ett kvantitativt frågeformulär (RoSAS – Robot Social Attribution Scale). Resultaten från dessa har placerats in i ramverket USUS Evaluation Framework for Human- Robot Interaction. Användarutvärderingarna utfördes i två olika grupper: en grupp pratade och interagerade med Furhat med stöd av ett grafiskt användargränssnitt (GUI), den andra hade inget GUI. En positiv användarupplevelse konstaterades i båda grupperna: informanterna tyckte att det var roligt, engagerande och intressant att interagera med Furhat. Att ha ett GUI som stöd kan passa bättre för bullriga miljöer och för längre enkäter med många svarsalternativ att välja bland, medan ett GUI inte behövs för lugnare miljöer och kortare enkäter. Generella förbättringar som kan bidra till att höja användarupplevelsen hittades i båda grupperna; till exempel att roboten bör agera mer människolikt när det kommer till dialogen och ansiktsuttryck och rörelser, samt att åtgärda ett antal tekniska problem och användbarhetsproblem.

Konkurrensen inom detaljhandeln har blivit allt tuffare sedan internets uppkomst vilket har lett till att kunders beteende har börjat förändrats, samtidigt som upplevelsen både på internet och iden fysiska butiken har hamnat alltmer i fokus. En bra användarupplevelse och kundupplevelseär idag en av de viktigaste konkurrensfördelarna ett företag kan ha inom detaljhandeln. Forskning inom detaljhandeln har visat att kunder idag efterfrågar bättre personliga upplevelser vid rätt tidpunkt och plats, vilket smartmobilen potentiellt skulle kunna uppfylla i den fysiskabutiken. Studiens syfte är således att undersöka om upplevelsen i den fysiska butiken potentiellt skulle kunna förbättras av dagens smartmobiler, studien har avgränsats till kläd- och skobutiker. Genom att besvara problemformuleringen kan studien inte endast förhoppningsvis hjälpa dagens fysiska butiker att potentiellt förbättra upplevelsen för sin kunder utan även ge forskningen nya insikter om hur den digital och fysiska världen kan sammanföras i ett. Resultatet av examensarbetet indikerar att smartmobilen kan förbättra upplevelsen för kunden genom attsammanväva den personliga informationen från internet med den fysiska butikens sortiment och layout. / <p>57 s. totalt, inkl. bil.</p>

Denna uppsats presenterar en studie på hur nudging kan påverka användarupplevelsen i hedoniska system. Studien grundas på teorin Hedonic-Motivation System Adoption Model (HMSAM) för att förklara människans inre drivkrafter och hur dessa ter sig i förhållande till användarupplevelsen i hedoniska system. Vidare presenteras även teorier kring användarupplevelse med fokus på upplevelser i digitala gränssnitt, och nudging med ett fokus på digital nudging. En fallstudie på SVT Play, Sveriges Televisions digitala plattform för Video-on-demand (VoD) gjordes, vilken resulterade i ett förändringsförslag för den nuvarande plattformen. I en kvalitativ datainsamling i form av sex berättande intervjuer med olika informanter, undersöktes användarnas erfarenheter och tankar kring drivkrafterna i HMSAM, deras användarupplevelse av VoD samt hur de använder plattformen genom en praktisk genomgång av SVT Play. Resultatet från intervjuerna visade bland annat att informanterna upplevde att det idag inte gick att hitta information kring vilket medieinnehåll andra användare tycker om, någonting som för samtliga informanter var önskvärt i plattformen. Med avstamp i teorin kring nudging och den psykologiska principen sociala normer, vilken innebär att människor påverkas i sina val av hur andra gör, samt med utgångspunkt i resultatet från intervjuerna utformades ett förändringsförslag för SVT Play. Förändringsförslaget innebar att ändra titeln på sektionen “Populärt” i SVT Plays nuvarande gränssnitt till en titel med en högre grad socialt bevis (social proof på engelska, alltså hur tydligt den psykologiska principen sociala normer anspelas på). Sex olika varianter av rubriken med olika hög grad socialt bevis togs fram. Dessa sex varianter testades i realtid i ett så kallat A/B-test på SVT Play tillsammans med den ursprungliga rubriken “Populärt”, för att undersöka om en högre grad av socialt bevis hjälper användarna att hitta och välja innehåll, och således förbättrar deras användarupplevelse. A/B-testet låg uppe på SVT Play i åtta dygn och nästan en och en halv miljon användare exponerades för det. Resultatet från A/B-testet var dock inte tillräckligt signifikant för att dragna slutsatser ska hålla hög reliabilitet. Två av de förändringsförslag som användare klickade mest på samt såg klart innehållet, var de med högst nivå av socialt bevis: “Populärt bland andra tittare” och “Har du sett det andra älskar?” Även om mönstret inte är signifikant, visar summan av resultatet från den empiriska undersökningen att sociala normer kan användas för att påverka användarupplevelsen i en VoD-plattform. Ytterligare kvalitativa datainsamlingar är av intresse samt nödvändiga för att säkerställda samband. / The research conducted in this study aims to answer if, and in that case how, nudging can be used to affect the user experience in hedonic systems. The study is based on the theory of Hedonic-Motivation System Adoption Model (HMSAM) to explain people ́s intrinsic motivations and how they are tied to the user experience of hedonic systems. Furthermore, theories about user experience focusing on experiences in digital interfaces, as well as the theory of nudging with a focus on digital nudging are also presented. The study has been conducted through a case study at SVT Play, the Swedish Television's digital Video on Demand (VoD) platform and resulted in a proposition for a change in the current platform. Through a qualitative data collection in the form of six narrative interviews with different informants, their experiences and thoughts about the inner motivations in HMSAM as well as their user experiences with VoD were investigated. In the end of each interview a “walkthrough” in SVT Play was conducted. The result from the narrative interviews showed that an element with information about what media content other users like was hard to find or perceived as nonexistent, something that all informants desired in SVT Play. From the theory about nudging and the psychological effect social norms, which implies that the choices people make are affected by what other people do, together with result from the interviews, a proposition of a change was created for SVT Play. The proposition suggested changing the title for the section “Populärt” (popular in English), in SVT Play ́s current interface, to a title with a higher level of social proof (meaning how clear the psychological effect social norms was being targeted). Six different versions of the title, with different levels of social proof were created. These six versions were then tested in real time through A/B testing in the SVT Play platform, together with the original title “Populärt”, to examine if a higher level of social proof help users find and choose media content, thus enhance their user experience. The A/B test was live in SVT Play during eight days, while being exposed to almost one and a half million users. The result was however not significant enough to draw any conclusions with high reliability. Two of the propositions that people clicked the most and completed watching content, were the two versions with the highest level of social proof, “Populärt bland andra tittare” (Popular among other viewers, in English) and “Har du sett det andra älskar? (Have you seen what other people love? in English). Even though the patterns are not significant, a summary of the result from the empirical enquiry suggest that social norms can be used to affect the user experience in a VoD platform. Additional qualitative data collections would be both interesting and necessary to ensure relationschips.

The 2018 scandal where Cambridge Analytica tampered with U.S. elections using targeted ad campaigns driven by illicitly collected Facebook data has shown us that there consequences of living in a world of technology driven by data. Mark Zuckerberg recently took part in a congressional hearing making the topic of controlling data an important discussion at even the highest level of the government. Alternatively we can also recognize the benefits that data has in terms of technology and services that are highly personalized because of data.There’s nothing better than a targeted ad that appears at just the right time when you need to make a purchase or when Spotify provides you with the perfect playlist for a Friday night. This leaves us torn between opposites; To reject data and abandon our technology returning to the proverbial stone age, or to accept being online all the time monitored by a vast network of sensors that feed data into algorithms that may know more about our habits then we do. It is the friction of these polar opposites that will lead us on a journey to find balance between the benefits and negatives of having data as part of our everyday lives.To help explore the negatives and positives that will occur on this journey I developed Data Control Box, a product that ask the question “How would you live in a world where you can control your data?” Found in homes and workplaces, it allows individuals or groups of people to control their data by placing their mobile devices into it’s 14x22.5x15 cm acrylic container.Where the General Data Protect Act (GDPR) regulates and controls data after it has been produced by enforcing how “business processes that handle personal data must be built with data protection by design and by default, meaning that personal data must be stored using pseudonymisation or full anonymisation, and use the highest-possible privacy settings by default, so that the data is not available publicly without explicit consent, and cannot be used to identify a subject without additional information stored separately” (Wikipedia, 2018),Data Control Box limits personal data production through a physical barrier to it’s user prior to it’s creation. This physical embodiment of data control disrupts everyday habits when using a mobile device, which in turn of a creates the opportunity for reflection and questioning on what control of data is and how it works. For example a person using Data Control Box can still create data using a personal computer despite having placed their mobile device inside Data ControlBox. Being faced with this realization reveals aspects of the larger systems that might not have been as apparent without Data Control Box and can serve as a starting point to answering the question “How would you live in a world where you can control your data.” To further build on this discussion people using DataControl Box are encouraged to share their reflections by tweeting to the hashtag#DataControlBox. These tweets are displayed through Data Control Box’s 1.5 inchOLED breakout board connected to an Arduino micro-controller. Data ControlBox can interface with any network connected computer using a usb cord which also serves as a power source. The connected feature of Data Control Box allows units found around the world to become nodes in a real time discussion about the balance of data as a part of everyday life, but also serves as a collection of discussions that took place over time starting May of 2018.As a designer, the deployment of Data Control Box allowed me to probe the lives of real people and to see how they might interact with Data Control Box but also their data in a day to day setting. A total of fifteen people interacted with DataControl Box following a single protocol that was read aloud to them beforehand.A number of different contexts for the deployment of Data Control Box we’re explored such as at home, on a desk at school and during a two hour human computer lecture. I collected a variety of qualitative research in the form of photos and informal video interviews during these deployments which I synthesized into the following insights that can be used by designers when considering how to design for the control of data but also how to design for complex subjects like data. This paper retraces my arrival at this final prototype sharing the findings of my initial research collected during desk research, initial participant activities, and creation of my initial prototype Data Box /01. It then closes with a deeper dive into the design rationale and process when building my final prototype Data ControlBox and summarizes in greater detail insights I’ve learned from it’s deployment through results discussion and creative reflection.

Music making and technological development has always been connected. The digital revolution has made advanced music production, writing and distribution tools universally accessible. New intelligent tools built on machine learning are entering the market potentially changing how we create music and interact with creative content.  The aim of this thesis project has been to find alternatives to existing interaction models manifested in modern DAWs (Digital Audio Workstations). Ideas developed through rough sketches and simple prototypes—the outcome consists of three concept videos proposing changes to three moments in the workflow of songwriters and producers. This thesis started with an idea of exploring the borderland between computer generated music and human creativity. Through desk research and interviews I learned that computational creativity exist and that there is a lot of different ways of defining creativity and art. Creating creative computers should not aim to replace humans creative abilities—it is rather about automating and creating tools that enhance our creative abilities.  To understand how songwriters and producers work the subject were investigated through semi-structured contextual interviews. The different ways of working and using tools were mapped out and potential opportunity areas were identified. This thesis have been a project that through sketching, mock-ups and simple prototypes questions how we use digital tools in music production. These concepts and sketches were continuously brought back to experts for feedback. The outcome consists of three concepts. They are presented through three short videos. These videos are now shared with a bigger audience and will act as an conversation starter for people interested in tools for digital music production.  1. Automating parts of the songwriting process and create a collaborative workflow between a you and a computer, through a conversational user interface.  2. A pressure sensitive touch surface that let you manipulate sound. It is an adaptive system that automatically detects active controls in your DAW—it maps these active controls from your computer screen down to a touch pad.  3. The third concept changes the way you organise and look for sound files. It is a automatised process where a software helps you compare different sounds to each other. It takes away most labels and focuses on mapping sound according to its auditory profile.

Studien genomförs i syfte att utvärdera hur arbetsflödet i sjukvårdssystemet Carath är anpassat efter rutiner hos användarna på de thoraxkliniker som äger systemet och där det används. Tre arbetsplatsundersökningar och elva stycken intervjuer genomfördes med sjukhuspersonal på olika kliniker i Sverige med metoden kontextuell design. Resultaten från studien visar att Carath är anpassat efter patientflödet på klinikerna men i mindre grad anpassat efter användares arbetsrutiner och roller. Studien visar även på att systemet saknar inbyggd hantering för återkoppling och kontroller av registrerad data. Dessa funktioner utförs istället manuellt utanför systemet. Samtliga av de saknade funktionerna bekräftas även genom SEIPS-modellen som funktioner som är rekommenderbara inom ett sjukvårdssystem. Sammantaget visar resultatet från kontextuella intervjuer med kommentarer från personal, genererade sekvensmodeller över arbetsflöden och utvärderingar mot SEIPS-modellen att Carath skulle behöva balanseras mellan patientflöde och personalens arbetsflöde. Funktioner för återkoppling och kontroll skulle integreras i systemet. Framtida arbete innefattar en undersökning kring integration mot andra system inom sjukvården.

Humans were made to move. Many hours in front of a screen leads to stiff bodies and a diminished bodily awareness. The aim of this project was to explore how technology can serve to increase our body awareness and adapt to our physical conditions in everyday life with focus on office spaces. The study is explorative with a user-centered approach and a focus on embodied prototyping, where the user is a subject of design. Data was collected with recordings, interviews, and workshops. Reflexion-on-action, prototyping and iterations lead to the final outcome. The final concept is a wearable that encourage people to move and stretch out more often and spontaneously throughout the day. It does so by vibration patterns along your spine and shoulders. The idea of this concepts is to make people move often and regularly during the day; to react spontaneously to a reminder from the body, mediated by the vibrations. The system is thought to be self-awarding; if it feels good to stretch out, to extend the arms, to move – then you will want to do it again.

This thesis analyses the benefits of applying game elements to a Virtual Reality application for overcoming phobias, with a special focus on acrophobia, i.e. the fear of heights. Two different prototypes using the Oculus Rift head-mounted display were developed with a gradually exposure to heights. Both prototypes shared the same acrophobic scenario, but one included extra features from games such as engagement, motivation or goals. Twenty-four participants, divided into two groups of twelve, with moderate aversion to heights tested the prototypes. The participants’ heart rate and the time that they looked down from high altitudes were also measured and evaluated. The study showed slightly higher results regarding motivation for the prototype which included the additional game elements. Future studies should include a different head-mounted display, which would allow a longer time of play without motion sickness, and the participation of people diagnosed with acrophobia.