Plataformas de mídia social têm possibilitado que indivíduos produzam, compartilhem e distribuam seu conteúdo, facilmente, pela Internet – interagindo com outros indivíduos e firmas. Atualmente, qualquer pessoa pode ter seu próprio jornal (blog), rádio (podcast) ou canal de TV (YouTube) e construir uma audiência. Redes sociais, como Facebook e Twitter, permitem que as pessoas espalhem o boca-a-boca ainda mais. Neste novo ambiente social, consumidores tornaram-se ativos produtores – influenciando seus pares, criticando produtos/serviços, co-desenvolvendo suas próprias soluções, etc. Finalmente, as firmas se deram conta de que deviam aprender como fazer uso de mídia social para participar das conversas, acessar conhecimentos externos e tentar co-criar algum valor. Mas como o uso destas plataformas de mídia social pela firma para co-criação com consumidores pode influenciar seus processos de negócio? Para responder a essa questão, este estudo utilizou dois métodos de pesquisa qualitativos interpretativos – netnografia e grounded theory – para explorar dados públicos disponíveis em plataformas de mídia social. A pesquisa empírica investigou um ecossistema de mídia social no setor de transporte aéreo. Como resultados, este estudo apresenta: um conjunto de categorias inter-relacionadas que emergiram dos dados empíricos; descrições de campo; e hipóteses teóricas propostas a respeito deste processo de co-criação no setor de transporte aéreo e suas implicações. Resultados indicam que três tipos de co-criação em plataformas de mídia social (co-criação de experiências online, de marca em tempo real e de conhecimento sobre produtos/serviços) influenciam positivamente a integração de capacidades/conhecimentos dos consumidores aos processos de negócio da empresa (como relacionamento com clientes, suporte, relações públicas, propaganda e desenvolvimento de produtos/serviços), enquanto a falta destes tipos de co-criação pode influenciar negativamente a efetividade destes processos de negócio. / Social media platforms have enabled individuals to easily produce, share and distribute their own content over the Intenet – interacting with other individuals and firms. Currently, anyone may have his own newspaper (blog), radio (podcast) or TV channel (YouTube) and build an audience. Social networks, such as Facebook and Twitter, allow people to spread the word of mouth even further. In this new social environment, consumers became active producers - influencing their peers, criticizing bad products/services, codeveloping their own solutions, etc. Eventually, firms found out that they must learn how to use social media to become part of the conversation, access external knowledge and try to cocreate some value. But how could firm’s usage of social media platforms to co-create with consumers influence its business processes? In order to answer to that question, this study used two qualitative interpretive research methods – netnography and grounded theory – to explore public data available on social media platforms. The empirical research investigated a social media ecosystem of the air travel industry. As results, this study presents: a set of interrelated categories that emerged from empirical data; field descriptions; and the theoretical hypothesis regarding the co-creation process in air travel industry and its implications. Results show that three types of co-creation using social media platforms (online experiences cocreation, brand real-time co-creation and products/services knowledge co-creation) positively influence customers’ capabilities/knowledge integration to firms’ business processes (such as customers relationship, support, public relations, advertising, products/services development) - while the lack of those types of co-creation may negatively influence those business processes effectivity.

Plataformas de mídia social têm possibilitado que indivíduos produzam, compartilhem e distribuam seu conteúdo, facilmente, pela Internet – interagindo com outros indivíduos e firmas. Atualmente, qualquer pessoa pode ter seu próprio jornal (blog), rádio (podcast) ou canal de TV (YouTube) e construir uma audiência. Redes sociais, como Facebook e Twitter, permitem que as pessoas espalhem o boca-a-boca ainda mais. Neste novo ambiente social, consumidores tornaram-se ativos produtores – influenciando seus pares, criticando produtos/serviços, co-desenvolvendo suas próprias soluções, etc. Finalmente, as firmas se deram conta de que deviam aprender como fazer uso de mídia social para participar das conversas, acessar conhecimentos externos e tentar co-criar algum valor. Mas como o uso destas plataformas de mídia social pela firma para co-criação com consumidores pode influenciar seus processos de negócio? Para responder a essa questão, este estudo utilizou dois métodos de pesquisa qualitativos interpretativos – netnografia e grounded theory – para explorar dados públicos disponíveis em plataformas de mídia social. A pesquisa empírica investigou um ecossistema de mídia social no setor de transporte aéreo. Como resultados, este estudo apresenta: um conjunto de categorias inter-relacionadas que emergiram dos dados empíricos; descrições de campo; e hipóteses teóricas propostas a respeito deste processo de co-criação no setor de transporte aéreo e suas implicações. Resultados indicam que três tipos de co-criação em plataformas de mídia social (co-criação de experiências online, de marca em tempo real e de conhecimento sobre produtos/serviços) influenciam positivamente a integração de capacidades/conhecimentos dos consumidores aos processos de negócio da empresa (como relacionamento com clientes, suporte, relações públicas, propaganda e desenvolvimento de produtos/serviços), enquanto a falta destes tipos de co-criação pode influenciar negativamente a efetividade destes processos de negócio. / Social media platforms have enabled individuals to easily produce, share and distribute their own content over the Intenet – interacting with other individuals and firms. Currently, anyone may have his own newspaper (blog), radio (podcast) or TV channel (YouTube) and build an audience. Social networks, such as Facebook and Twitter, allow people to spread the word of mouth even further. In this new social environment, consumers became active producers - influencing their peers, criticizing bad products/services, codeveloping their own solutions, etc. Eventually, firms found out that they must learn how to use social media to become part of the conversation, access external knowledge and try to cocreate some value. But how could firm’s usage of social media platforms to co-create with consumers influence its business processes? In order to answer to that question, this study used two qualitative interpretive research methods – netnography and grounded theory – to explore public data available on social media platforms. The empirical research investigated a social media ecosystem of the air travel industry. As results, this study presents: a set of interrelated categories that emerged from empirical data; field descriptions; and the theoretical hypothesis regarding the co-creation process in air travel industry and its implications. Results show that three types of co-creation using social media platforms (online experiences cocreation, brand real-time co-creation and products/services knowledge co-creation) positively influence customers’ capabilities/knowledge integration to firms’ business processes (such as customers relationship, support, public relations, advertising, products/services development) - while the lack of those types of co-creation may negatively influence those business processes effectivity.

Este estudo foi desenvolvido junto ao Programa Rede São Paulo de Formação Docente - Redefor, no segmento específico de execução e gestão a cargo da Universidade de São Paulo (Redefor-USP) e visa compreender, a partir de uma abordagem netnográfica, como se desenvolvem e se estabelecem, no contexto educacional virtual e nos seus desdobramentos nos ambientes cotidianos pessoal, familiar e escolar, as autopercepções dos cursistas regularmente matriculados em relação às suas literacias digitais, por nós entendidas como componentes de um conjunto integrado, articulado e holístico de capacidades, habilidades e competências - em contínuo processo de aquisição e de desenvolvimento - que permitem ao indivíduo não apenas navegar e se comunicar na Internet, mas nela adquirir, produzir e distribuir informações, conhecimentos, sentidos, narrativas e representações de si e do mundo que habita. Neste contexto, visamos compreender os modos como as novas formas de ensino e aprendizado mediadas pelas tecnologias de informação e comunicação (TIC) alteram as realidades desses sujeitos e suas relações sociais, e como, a partir da aquisição de maiores níveis de familiaridade e de domínio sobre essas possibilidades tecnológicas, se instauram e se manifestam novos usos e apropriações das ferramentas digitais pelos docentes em processo de aprendizagem em serviço. / This study was developed from the Programa Rede São Paulo de Formação Docente - Redefor, regarding the specific section of execution and management under the resposability of the University of São Paulo (Redefor - USP). From the netnography approach, it seeks to understand how the self-perceptions of the enrolled participants are developed and established in the virtual educational context and its consequences in personal, family and school everyday environments. The aim is to observe their digital literacies, understood as components of an integrated, cohesive and holistic set of skills and expertise - in continuous process of acquisition and development - that allow the individual not only navigate and communicate in the Internet, but it also obtain, produce and distribute information, knowledge, meanings, narratives and representations of themselves and the world they live. In this context, we aim to understand in which ways new forms of teaching and learning mediated by information and communication technologies (ICT) alter the realities of these individuals and their social relationships, also how higher levels of familiarity and domain regarding these technological possibilities are established and manifest new uses and appropriations of digital tools by teachers in service learning process.

The study examines influencers usage of the social media platform Instagram and how their usage can affect the receiver of their content. The purpose of this study is therefore to observe how influencers are using the platform in order to influence their followers. This study is based on the question: how are the influencers using the social media platform Instagram in order to influence their followers? With the help of the Source Credibility Model, we have been able to value influencers credibility and usage during the netnographic method approach. The original Source Credibility Model consists of three factors: expertise, trustworthiness and attractiveness which helps to evaluate a source credibility. By doing this, we have been able to adapt and adjust this model to a new research area. Our analysis therefore reveals a fourth factor of this model - networking. This factor consists of two under categories: technical and social interaction. The study discovered that an influencer reaches attractivity with adjusting his or her visual content and by using functions on the social platform. The influencers collaborations and advertisement on the social platform shows on which level of expertise they achieve. Furthermore, the followers experience of the influencers content is evaluating the influencers credibility. To be able to evaluate these three factors, the influencer needs to interact with technical aspects such as social platforms and functions, but also to interact socially by giving personality and create engagement for the followers. The study also discovered a difference between male and female influencer usage of the platform, which gives their influence different impacts. This study therefore contributes the field of interest with a new model that can be used in order to examine influencer usage on different social platforms.

Hållbarhetsrapporter utförs årligen av företag i enligt svensk lag. Rapporten kommunicerar hur företagens hållbarhetsarbete har genomförts under det senaste året. Detta innebär att företag ges utrymme att presentera sitt hållbarhetsarbete och på så sätt välja hur budskapet ska kommuniceras. Det är dock inte givet att det uttryckta budskapet nödvändigtvis är det som är av intresse, utan vad som är det underliggande budskapet. Den teoretiska utgångspunkten för uppsatsen har varit teori som behandlar hållbarhetskommunikation tillsammans med en fördjupning av moraliska känslor av stolthet och skuld. Syftet med denna studie har varit att undersöka hur företag kommunicerar underliggande känslor kring stolthet och skuld i sin hållbarhetsrapportering, och hur kommunikationen om hållbarhet påverkar gestaltningen av företags hållbarhetsarbete. Detta genom att svara på forskningsfrågorna: hur kommunicerar företag underliggande känslor av stolthet i hållbarhetsrapporter​, hur kommunicerar företag underliggande känslor av skuld i hållbarhetsrapporter samt hur bidrar denna kommunikation av känslor till gestaltningav företagets hållbarhetsarbete? En form av netnografisk undersökning genomfördes på hållbarhetsrapporterna med hjälp av nyckelord. Utifrån denna undersökning identifierades flertal sammanhang där stolthet och skuld kunde utläsas. Resultaten bearbetades sedan genom innehållsanalys, vilket möjliggjorde eftersökningar av mönster samt tolkningar av det underliggande kommunicerade budskapet. Samtliga företag visade efter analys på underliggande känslor av stolthet och skuld med varierande grad av övermodig stolthet och autentisk stolthet, samt både skuld med och utan spår av empati. Analys av resultat medförde slutsatsen att tolkningen av företagens hållbarhetskommunikation är komplex. Gestaltning av underliggande känslor genom kommunikation av hållbarhetsarbete påverkar hur budskapet kring hållbarhet uppfattas. / Sustainability reports are carried out annually by companies according to Swedish accounting law. The report communicates how companies sustainability work has been performed during the past year. This facilitates the companies to present their sustainability work and thus to choose how the message is to be communicated. However, it is not given that the expressed message is necessarily what is of interest, but what lies beneath the message. The theoretical background for this essay has been theory which processes sustainability communication along with a deepening of moral feelings of pride and guilt. The purpose of this study has been to examine how companies communicate underlying feelings of pride and guilt in their sustainability reporting, and how the communication of sustainability affects the perception of the companies' sustainability work. This by answering the research questions: how does underlying themes of emotions show pride in companies' sustainability reporting ,how does underlying themes of emotions show guilt in companies´ sustainability reporting and how does this communication of emotions contribute to the figuration of the company’s sustainability work? A form of netnographic survey was conducted on sustainability reports using keywords, which resulted in several contexts where pride and guilt could be found. The results were then processed through content analysis, which allowed the search for patterns and to interpret the underlying communicated message. By analysis, all companies showed underlying feelings of pride and guilt, with varying degrees of hubristic pride and authentic pride, as well as guilt with and without traces of empathy. Discussion of results and analysis accounted in the conclusion that the interpretation of companies' sustainability communication is complex. The figuration of underlying emotions through communication of sustainability affects how the message of sustainability is perceived. This report is written in Swedish.

The extractives industry (mining, oil, and gas) engages in corporate social responsibility (CSR) activities to reinforce its organizational legitimacy and enhance its public image. One such approach to CSR that is popular in the industry is through funding sport initiatives aimed at Indigenous peoples (often termed Sport for Development; SFD). On the surface, such funding may seem commendable and innocuous; however, questions have been raised about the ways in which such funding may obfuscate the harmful impacts that the extractives industry has had and continues to have on Indigenous peoples and their traditional territories. Through the adoption of a postcolonial theoretical perspective and in conjunction with netnographic methods and discourse analysis, this project involved a consideration of how extractives companies portray their funding of sport programs in Indigenous communities on social media. Given the research focus on Indigenous communities in the countries known as Canada and Australia, between country differences were also examined. Three discourses related to the extractives industry’s funding of SFD in Indigenous communities in Canada and Australia were developed. These discourses included the following: 1) Extractives companies are proud “partners” of Indigenous communities; 2) Extractives companies are committed to helping Indigenous communities in Canada and Australia; and 3) Canadian extractives companies are future focused and past-blind, while Australian extractives companies are advocates for reconciliation. Overall, extractives companies in Canada and Australia were found to use social media to portray themselves as responsible and committed partners of Indigenous communities, while obscuring the ongoing histories of colonialism through discourses of empowerment and development through sport. Suggestions are made regarding ongoing interrogation of the ways in which the extractives industry perpetuates colonialism.

Den moderna informations- och kommunikationsteknologin har inneburit genomgripande för­änd­ringar av vårt sätt att leva och kommunicera men nya tekniker har också mötts av skepti­cism och väckt kontroverser. Ett aktuellt exempel är motståndet mot den femte genera­tion­ens mobil­nät, 5G. Trots att det inom den etablerade vetenskapen saknas stöd för att 5G skulle utgöra en hälsofara har en växande antistrålningsrörelse hävdat att tekniken för med sig nya och ökade strålningsrisker. I den här uppsatsen utforskas den svenska 5G-kritiska rörel­se som vuxit sig stor på Facebook. Syftet är att undersöka hur risk, rädsla och misstro i relation till mobilnätet 5G konstrueras diskursivt inom den 5G-kritiska rörelsen, med utgångspunkt i två av de största och mest aktiva 5G-kritiska grupperna på plattformen. Uppsatsen utgår från en socialkon­struk­tionistisk ansats och fokuserar tre analytiska teman: risk, rädsla och misstro. Dessa teman ligger även till grund för det teoretiska ramverket som utgår från Ulrich Becks (2012) risksamhälle och Frank Furedis (2006) teori om rädslokulturer. Studien bygger på en netnografisk insam­lings­metod där såväl språkligt som visuellt innehåll har samlats in och analyserats i en multi­modal diskursanalys. Analysresultaten visar att risk, rädsla och misstro konstru­eras via ”version­er av världen” där riskerna med 5G framställs som verkliga, akuta och hotande och där makt­hav­ande aktörer porträtteras som opålitliga, korrupta och in­kom­­petenta. Dessa diskur­s­iva mönster är såväl språk­­liga som visu­ella; de sker inte bara genom menings­skapande ord­val, narrativ och tecken utan också genom använd­ning av så kallade inter­net­mem och emojis. Studiens resultat visar också att sociologiska perspektiv på risk, rädsla och misstro kan fördjupa förståelsen för dessa konstruk­tioner och ge perspektiv på hur rörelsen förhåller sig till det omgivande sam­hället. Analysen tyder på att de definitions­strider och olika rationalitets­anspråk som Beck (2012) har beskriv­it som typiska för risksam­hället också präglar konstruk­tionen av riskerna med 5G. Furedis (2006) rädsloteman fördjupar vidare förståelsen för hur risker till­skrivs ett hotfullt innehåll genom sociala och kulturella pro­cesser. Dessutom visar analysen på att misstro gentemot etablerad expertis kan leda till fram­växten just den alter­na­tiva expertis som såväl Beck som Furedi har beskrivit. Samtidigt tycks social organi­sering online också innebära vissa nya förutsättningar som har potential att för­flytta tradi­tion­ella makt­positioner som finns beskriv­na i teorin. / Modern information and communications technology has brought about radical changes in the way we live and communicate. However, new technologies have also sparked scepticism and created controversies. A recent example is the opposition to the fifth-generation mobile network technology, 5G. According to the established science community, there is no evidence that 5G would pose a health hazard. Still, a growing anti-radiation movement has claimed that the tech­nology will cause new and increased radiation risks. This essay explores the Swedish 5G critical movement that has grown large on Facebook. The aim is to examine how risk, fear, and mistrust in relation to the mobile network 5G are constructed discursively within the 5G critical move­ment, based on two of the largest and most active 5G critical groups on the platform. Drawing on a social constructionist approach, the study focuses on three analytical themes: risk, fear, and mistrust. These themes also form the basis of the theoretical framework, consisting of per­spec­tives from Ulrich Beck’s (2012) risk society and Frank Furedi’s (2006) theory on culture of fear. The study is based on a netnographic collection method where both linguistic and visual data have been collected and analysed in a multimodal discourse analysis. The result of the analysis shows that risk, fear, and mis­trust are constructed via "versions of the world" in which the risks of 5G are presented as real, acute, and threat­ening and actors in power are portrayed as unreliable, corrupt, and incom­petent. These discursive patter­ns are both linguistic and visual; they take place not only through mean­­­ingful choices of words, narra­tives, and signs but also by using so-called internet memes and emojis. The results also show that sociological perspectives on risk, fear, and mis­trust can deepen the understanding of these construc­tions and provide perspectives on how the move­ment relates to the surrounding society. The analysis indicates that the definitional strugg­les and different claims of rationality that Beck (2012) has described as typical for the risk society also characterize the construction of risks related to 5G. Furedi’s (2006) themes of fear also deepens the understanding of how risks are assigned a threat­ening content through social and cult­ural processes. Moreover, the analysis reveals that distrust of established expert­ise can lead to the emergence of an alter­native expert­ise, which has been described by both Beck and Furedi. However, the results also suggest that social organization online entails some new con­ditions that have the potential to shift trad­itional positions of power described in theory.

This paper examines how we discuss social issues in the L2 classroom under the guidelines of Lgr11. To answer this, I ask the following sub-questions; How are the overall goals of education and parts (see Appendix B) of the Curriculum for English currently perceived by English teachers? How are the social subjects in the L2 classroom currently handled? Thirdly, what kind of lesson plan can be implemented in the classroom context under the guidelines of Lgr11? Looking at past research and relevant documents along with the qualitative data and through a triangulation of evidence carried out consisting of semi-structured interviews, supported by netnography research I propose a lesson plan using the collaborative action research model. All data was collected through technical means such as Zoom, phone calls and Facebook groups. The results of the interviews with teachers have shown that there is a unity in some respects with similar interpretations of Lgr11 and the curriculum. As well as differences of views and approaches concerning social issues in the L2 classroom. Based on the netnography research findings, most tasks given consisted of receptive skills while productive skills were used less. The netnography also supported the interview findings in the claim that popular topics were used more, whereas unpopular topics were neglected significantly. CLIL as a method was found to be absent in most of the collected data with some exceptions.

The purchasing process has in many ways been affected by the digitalization. As the digital commerce is growing in market shares the physical stores are struggling. The mobile phone has become a central point of purchasing as digital technologies has become an important factor in creating customer value. In addition, social platforms have made an entrance in e-commerce, creating social commerce. First by being a platform for information and inspiration. But with recent launches the social platforms are releasing functions to in a wider sense boost selling activities and creating application design for a more seamless shopping experience. At the same time Influencer marketing is a rapidly growing industry that businesses invest more in every year.  The purpose of this thesis is to create a better understanding for social commerce as business model and how the functionality supports and limits the interaction between commercial actors and the private users in activities of the purchasing process. The question was investigated based on the perspective of the relationship between commercial actors and their followers. Where design is studied based on factors of functionality, usability and sociability in relation to purchases- and sales activities. The study will also focus on how the framework is set for the activity and interaction that takes place on the social platform in social commerce.To answer the research question, a netnography was performed and though observations of businesses and influencers Instagram accounts, to conduct a mainly qualitative data acquisition. Where the purpose is to observe the behavior and activities that occurs on the platform and set them i relation to the technical aspects of the platform.The results of this thesis show that the commercial actors; businesses and influencers have different strategies supporting their commercial interests on the social platform: The Seamless strategy (businesses) and the Social strategy (influencers). Both supported by the platforms functionalities, the businesses, business model tend to be more vulnerable to the potential changed conditions that the platform's framework entails.

This essay aim to study the hashtag and trend #MedievalTikTok, popular on the TikTok mobileapplication starting late summer 2020. The trend will get looked at through concepts like use of history (historiebruk). Some of the main ways the trend uses history is for entertainment, socialization and commercialization. Michael Nordberg’s book "Den dynamiska medeltiden" is also central for the text and works as an academical and theoretical basis. Nordbergs workquestions the idea of the ”dark middle ages”, disproving many unfavorable misconceptions about the period. #MedievalTikTok centers on users acting out the middle ages through simple costumes, shakespearean language, TikTok’s in-app editing features and medieval style covers of pop songs. Bardcore, as this genre of music is called, exploded in popularity in early summer2020. Artist Stantough’s cover of Shakira’s ”Hips don’t lie” is particularly significant in relation to the trend. #MedievalTikTok tends to replicate the same ideas that Nordberg questions. For example the prevalence of witch hunts is greatly exaggerated as well as the absolute rigidity of gender roles and class. The middle ages depicted in the trend is also very geographically limited, with Western Europe being the centerpiece. Northern Europe and vikings are for example overlooked. Other signifiers of the trend is a compression of time and mixups with preceding and following eras such as the early modern period. Popculture, limited school hours dedicated to the middle ages and comedic overstatements influence the trends dated portrayal of the medieval period.