Cette recherche s’intéresse aux mouvements de contestation à l’égard du système marchand et de ses dispositifs, ayant pour mobile les préoccupations sociales et environnementales. Ce travail vise à rendre compte de l’existence du phénomène de la résistance socialement responsable (RSR) à la consommation et de son intérêt, compte tenu de sa singularité et des enjeux managériaux qu’il implique. A travers une approche netnographique non participante mobilisant une méthode interprétativiste d’analyse des données, la recherche repose sur l’étude de trois communautés distinctes et représentatives du phénomène étudié, débouchant sur deux résultats majeurs. D’une part, la recherche aboutit à l’élaboration d’une conceptualisation compréhensive du phénomène, explicitant les facteurs déclencheurs, les caractéristiques, ainsi que le répertoire des manifestations de la RSR. D’une autre part, le travail de recherche met en exergue les perspectives d’évolution et de réforme des pratiques, méthodes et stratégies du marketing. / This research focuses on protest movements towards market system and its devices, having for main motive the social and environmental concerns. This work aims at underlining the existence of the socially responsible resistance (SRR) and therefore its interest, considering its uniqueness and the managerial challenges that it implies. Through an observational netnography approach using an interpretativist method for data analysis, the research is based on a study of three virtual different communities’representative of the investigated phenomenon and leads to two major results. On the first hand, the research end in an understanding conceptualization of the phenomenon, stressing its initiator factors, caracteristics, but also the SRR wide range of expression forms. On the other hand, this work emphasizes evolution and reform perspectives of marketing practices, methods and strategies.

This study’s purpose is to explore the online medium known as “Actual Play” through the perspective of both content creators, who work within the format as well as their audience who consume and interact with the content. This is a qualitative interview and observation study on the subject of Actual Play. The empirical material consists of four interviews with participants who are in one way or another involved with Actual Play content creation or distribution, an entire episode of an Actual Play series has also been analyzed to demonstrate the concept to readers unfamiliar with Actual Play and/or role-playing games. The questions this study has sought to answer regard what Actual Play is and looks like in practice and what the interactions between participants within Actual Play as well the interactions between these Actual Play creators and their audience looks like. The study’s findings show that the interaction between the different social actors within Actual Play is similar to that of improvisational theater. To maintain the trust between the participants, social contracts that employ safety tools are often used. The interaction between the Actual Play content creators and their audiences seems more personal than average, since they’re all able to inhabit and interact over the Internet. The audience also seems to enjoy that aspect of getting to know the Actual Play actors and/or creators on both a personal level and through their characters. Finally, Actual Plays main appeal appears to be based around being a way to share and engage with others around a shared interest.

To travel in the footsteps of movies and books is something that attracts more and more tourists and the research in the field has often focused on the motivation of tourists when choosing a destination. This study instead focuses on how the businesses that organize the attractions work. The purpose of this essay is to investigate how some operators in tourism in Stockholm and Ystad work to attract tourists to the Wallander and Millennium walks with a focus on the formation of the tours and digital marketing. The method used is qualitative. Three interviews are conducted with informants from Stadsmuseet, Ystad Studios Visitor Center and Stockholm Business Region. In addition to the interviews digital marketing is analyzed in the form of websites and social media. The results of the study show that there are not that many products linked to Wallander and Millennium, besides the tours, and no new ones are developed since no new books are being published. The digital marketing has reduced during the last few years, especially for Millennium, because of the interest decreasing. But these city tours attract tourists to the destinations since they are travel reasons and they contribute to an increased knowledge and an attractive image of the place. / Att resa i filmers och böckers fotspår är något som lockar allt fler turister och forskning inom området har ofta fokuserat på turisternas motivation vid valet av destination. Denna studie fokuserar istället på hur verksamheterna som arrangerar attraktionerna arbetar. Syftet för denna studie är att undersöka hur några aktörer inom turism i Stockholm och Ystad arbetar med att locka turister till Wallander- och Millenniumvandringarna med fokus på utformning av rundturerna och digital marknadsföring. Metoden som används är kvalitativ. Tre intervjuer genomförs med informanter från Stadsmuseet, Ystad Studios Visitor Center och Stockholm Business Region. Utöver intervjuerna analyseras även digital marknadsföring i form av hemsidor och sociala medier. Resultatet av undersökningen visar att det inte finns så många produkter med koppling till Wallander och Millennium, förutom stadsvandringarna, och det utvecklas inte några nya eftersom det inte publiceras nya böcker. Den digitala marknadsföringen har minskat de senaste åren, speciellt för Millennium, på grund av att intresset har sjunkit. Men dessa stadsvandringar lockar turister till destinationerna eftersom de är reseanledningar och de bidrar till en ökad kännedom och en attraktiv bild av platsen.

The purpose of this thesis is to investigate the use of social media (SM) as a relationship marketing tool (RM) in the context of professional sport in North America. The specific objectives are (i) to explore the use of social media in meeting relationship marketing goals within the context of professional sport, (ii) to explore how professional sport teams’ managers see the opportunities of social media in meeting relationship marketing goals, (iii) to explore how professional sport teams’ managers see the challenges of social media in meeting relationship marketing goals, and (iv) to examine the benefits of social media, if any, in enhancing long-term relationships with their favourite sport team from the perspective of fans of professional sport teams. Guided by a pragmatist philosophical worldview, the project adopted a multi-domain qualitative research approach. The multi-domain approach reflects the three data sources (i.e., the medium-SM platform, organization-professional teams, and consumers-sport fans). Putting an individual emphasis on each of these three data sources, three different but interrelated studies are conducted to accomplish the overall purpose of the dissertation using an article-based format. The first study, guided by the relationship marketing theoretical framework, adopted a netnographic method to investigate professional sport teams’ use of Twitter as an RM tool. Specifically, the study focused on the three core components of RM: communication, interaction, and value. The netnography is based on data gathered from the official Twitter account of 20 professional sport teams from the four major leagues from August 1, 2015 to February 29, 2016. Results outline seven emergent communication types, six interaction practices, and ten values (co)created by the teams or/and fans. Theoretical and practical implications, as well as impetus for future research are identified. The second study aimed at obtaining a first-hand and an in-depth understanding of the role, opportunities, and challenges of SM in meeting RM goals from the perspective of senior managers of professional sport teams. For this purpose, semi-structured interviews were conducted with 26 managers from the four major leagues professional sport teams in North America. Results outline the platforms adopted, six intended objectives, seven opportunities and seven challenges of SM as an RM medium. A list of theoretical and practical implications, and impetus for future research is provided. The purpose of the third study was to first gain an empirically supported understanding of the role and benefits of SM as an RM tool from the perspective of professional sport fans and, following that, to identify, specify, verify, and refine the emergent benefits. The study employed an adaptation of the focus group method, dubbed the ‘sequential funnel-based focus group’, which is a multiphase, step-wise version of the established method. The sequential funnel-based focus group is conceptualized, developed, described, and used in this work as a research method. The adaptation allowed the identification of benefits of SM as a medium that enhances long-term relationships through a series of funnel-based focus group discussions in three sequential phases. A total of 10 focus groups with 81 participants took part in the study. The work identified seven major benefits (and 15 sub-categories of benefits) that fans see as opportunities presented by SM as a medium to enhance long-term relationship with their team. Theoretical contributions, practical recommendations, and directions for future research are provided. The findings from the three studies are integrated to construct a multi-dimensionally informed and comprehensive understanding of the use of SM in RM in professional sport. In general, data gathered from the perspective of the three domains (i.e., medium/SM platform, organizational/ professional teams, and consumers/sport fans) informed that SM is providing new directions to RM, making it an effective and affordable channel in realizing RM goals in professional sport context. The thesis also produced empirical evidence of the opportunities that SM presents and the challenges that it poses in terms of meeting RM goals in the context of professional sport. Informed by the studies data, the dissertation also extended Grönroos’s (2004) RM process model through the lens of SM in professional sport context. Contributions to scholarship, practical recommendations, directions for future research, and the limitations of the dissertation are provided.

Incels designate a group of men who live in a state of involuntary celibacy due to their,according to them, appearance wise disadvantage in comparison to the ideal man. In recentyears a number of deadly violent attacks have been carried out by incels for the incel cause,whereupon the incel phenomenon has received increasing attention. The aim of this study isto analyze the worldview of incels, and how an online-climate that's characterized byglorification of violence and hatred against women in the worst case can motivate individualincels to commit violent attacks. Netnography is the method of choice in this study and hasbeen used to collect material from the biggest incel forum at the moment; incels.is. Aqualitative content analysis was applied on the material to code it. The results identified astrong community that’s been formed around the incels alternative perception of the world,which encourages violence, misogyny and anti-feminist views and opinions. / Incel, en sammanskrivning av engelskans involuntary och celibate, är en benämning på demän som lever i ofrivilligt celibat till följd av vad de anser ett utseendemässigt underlägejämfört med idealmannen. Under de senaste åren har incels begått ett antal dödligavåldsattacker varpå fenomenet blivit allt mer uppmärksammat. Syftet med studien är attundersöka den världsbild incels besitter, samt hur det våldsglorifierande ochkvinnoföraktande klimat på internetforum i värsta fall kan leda till att enskilda incels begårvåldsattentat. Studien har en netnografisk ansats som riktats mot det inhämtade materialet iform av trådstarter och inlägg från forumet incels.is, vilket identifierats som den störstaincelforumet. En kvalitativ innehållsanalys har i sin tur applicerats på materialet för attsortera detta. Resultatet kom att visa att det råder en alternativ uppfattning av omvärldeninom incelkulturen, kring vilken en stark gemenskap bildats, som i sin tur uppmanar tillvåldsdåd, kvinnohat och antifeministiska åsikter.

Den här studien har undersökt hur psykisk ohälsa representeras på TikTok. Syftet med undersökningen var att genom netnografi observera hur användarna visar upp och diskuterar ämnet för att få en större förståelse för hur sociala medier kan användas för att sprida kunskap och medvetenhet kring psykisk ohälsa. För att genomföra analysen användes en tematisk analys och materialet analyserades utifrån både tidigare forskning samt de teoretiska perspektiven representation, offentlighetsteori och deltagarkultur. Resultatet visar att innehållet kan delas in i två huvudteman, nämligen ”egna erfarenheter” och ”professionell information”. Delteman som identifierats är ”kunskap, information och medvetenhet”, ”utmana stigmatiseringen”, ”information om behandling” samt ”ge stöd och hopp”. Vidare visade analysen att innehållet ofta visar sådant som traditionellt varit privat och inte hörts eller setts av andra, men som nu lyfts i offentliga sammanhang. Trots att sociala medier möjliggör för allt fler att delta i diskussioner visade även resultatet att det inte är alla som faktiskt deltar lika aktivt men att det ändå förekommer en hel del interaktion. Med utgångspunkt i undersökningens analys och resultat samt tidigare forskning diskuteras även vilken möjlig inverkan innehållet kan ha på stigmatiseringen kopplad till psykisk ohälsa. Diskussionen visade att innehållet, beroende på hur det pratas om, både kan bidra till en ökad eller minskad stigmatisering. / This study has examined mental health representations on TikTok by using a netnographic approach. The aim of the study has been to obtain a deeper understanding of how social media can be used to spread information and advocate for mental health issues. The method used to analyze the results was a thematic analysis. To analyze the results both previous research within the field and theoretical perspectives about representation, the public sphere and participatory culture were applied. The result show that the content can be separated into two main themes, “lived experience” and “professional information”. The subthemes identified were “knowledge, information and awareness”, “challenge stigma”, “information about treatment” and “support and hope”. The analysis showed that the content often revealed things that traditionally have been private and haven’t been seen or heard by others. Despite that social media has lowered the threshold for participation in public discussions the results showed that not everyone is actively participating. However, there was still a lot of interaction between the users that were active. Based on the analysis and result, there is also a discussion about the possible effects the content can have on the stigmatization around mental health. The discussion showed that the content has the possibility to both contribute to the stigma but also challenge it, depending on how it is talked about.

The aim of this thesis is to study the structures and contents of art paraphrases during the first year of the Covid-19 pandemic through semiotics, intertextuality and intermediality, to create an understanding of what the reuse, or appropriation, of art can mean and which roles it could play in a contemporary visual culture. To achieve this, six “Covid paraphrases” are analysed alongside a rich complementary material collected from November 2021—February 2023 through netnographic methods focused on the social media platform Instagram. The study is centred around three categories of Covid paraphrases: positively modified paraphrases, negatively modified paraphrases and paraphrases modified through the act of substitution. The study finds that Covid paraphrases often build upon famous classical art works that contain human figures. These figures, as well as other elements of the image, are shown to be removed, relocated or replaced in the paraphrase. In other Covid paraphrases, new details are added to the image, often portraying objects connected to the pandemic, such as face masks or toilet paper. Most often, they are created, distributed and viewed through digital media, unlike the art works they build upon which generally take the shape of physical paintings. Surprisingly, the study of art paraphrases during the pandemic shows that the visual culture of Covid-19 consists of a considerable amount of humour despite the unstable state of the world. In this context, the Covid paraphrases play the role of the entertainer, and by reminding the public of the authorities’ restrictions in the fight against the new coronavirus, as well as of the long history of art, the paraphrases can also be seen as a source for information. Together with other new images, the Covid paraphrases create a new visual language filled with pandemic-specific signs. This reuse of images updates classical art works and gives them a new meaning in a modern setting, while simultaneously attaching the new paraphrase to an established history. These processes leave room for a revised and expanded art historical canon suitable for a global Internet culture.

Introduktion: Sedan mars 2020 pågår en global pandemi efter att SARS-CoV-2 tog världen med storm och sjukdomen covid-19 utvecklades. Sjukdomen ger främst symtom på luftvägarna, vilka varierar i grad från milda till att ibland kräva intensivvårdsbehandling. Intensivt arbete under året har lett till att flera vaccin numera finns att tillgå. Pandemin har dessutom genererat i en infodemi, vilket innebär att informationsspridning har eskalerat och digitaliseringen har varit högst bidragande. För att komma till bukt med falsk och alarmerande informationsspridning behövs målgruppsanalyser genomföras i syfte att rikta och förbättra kommunikationsarbetet. Syfte: Syftet med studien var att undersöka hur aktiva deltagare på Flashback Forum talade om och förstod covid-19-pandemin. Metod: Foruminlägg från Flashback Forum samlades in och analyserades med diskursanalys och Foucaults teori. Resultat: Analysarbetet genererade i fyra olika diskurser: Spekulationsdiskursen, känslodiskursen, samhällskritiska diskursen och diskrimineringsdiskursen. Analysen frambringade även vad som togs för givet i diskurerna samt vad som osyndliggjordes genom dessa. Slutsats: Fynden i detta arbetet visar på vikten av att vara närvarande på digitala plattformar, nyttan av hur kunskapen kring dessa plattformar och diskurserna som förekommer kan användas för att nå ut till nya och fler målgrupper i kommunikationsarbetet. / Introduction: Since March 2020, a global pandemic is underway after SARS-CoV-2 took the world by storm and the COVID-19 disease developed. The disease mainly causes symptoms of the respiratory tract, which vary in degree from mild to sometimes requiring intensive care treatment. Intensive work during the year has led to several vaccines now available. In addition, the pandemic has generated an infodemic, which means that information dissemination has escalated and digitalization has been highly contributing. In order to overcome false and alarming information dissemination, target group analyses need to be carried out in order to target and improve communication work. Aim: The purpose of the study was to investigate how active participants on the Flashback Forum talked about and understood the COVID-19 pandemic. Method: Forum posts from Flashback Forum were collected and analyzed using discourse analysis and Foucault's theory. Results: The analysis generated in four different discourses: the speculation discourse, the emotion discourse, the socially critical discourse and the discrimination discourse. The analysis also produced what was taken for granted in the discourses and what was indisclosed by them. Conclusion: The findings in this work show the importance of being present on digital platforms, the benefits of how the knowledge about these platforms and the discourses that occur can be used to reach new and more target groups in the communication work.

[pt] Em um contexto de profundas transformações nas relações de trabalho causadas pela tecnologia, milhares de entregadores se movimentam pelas ruas brasileiras entregando comida e outros itens sob o comando de plataformas digitais. Essa modalidade de trabalho, em ascensão nos últimos anos, tem sido alvo do interesse de pesquisadores em função das peculiaridades que a caracterizam. Um aspecto relevante a ser estudado diz respeito ao controle sobre esse tipo de trabalho. Nesta direção, a presente dissertação buscou entender de que forma o controle exercido pelos aplicativos é percebido pelos trabalhadores de entrega por aplicativos em suas relações de trabalho e quais as suas formas de resistência. Para isso foi feita uma netnografia em redes sociais que analisou 21 grupos no Facebook com 136 postagens de entregadores, e foi criado um grupo, Conversas sobre o trabalho por aplicativos, para complementar a coleta de dados. Todo o material coletado foi analisado com base em análise temática. A teoria do processo de trabalho de Harry Braverman foi utilizada para entender como o controle se manifesta nessas relações trabalho, desde o controle técnico e burocrático até o controle normativo e neo-normativo, bem como nas transformações que a tecnologia tem criado nas relações de trabalho e no controle algorítmico sobre os trabalhadores, exercido pelas plataformas digitais de entrega de comida, operando no Brasil. Os principais achados da pesquisa indicam que, embora o trabalho de entregador tenha características claras de precarização e intensificação do trabalho, sua inserção no contexto brasileiro, marcado por desemprego sistêmico e estrutural, faz com que essa atividade seja considerada como uma opção melhor do que o trabalho formal, sendo considerada mais garantida e, até mesmo, pertencente a uma elite entre os precarizados. Além disso, a construção identitária dos entregadores, marcada por discursos de reforço de estereótipos de masculinidade, como o do homem provedor e pai de família, bem como discursos de empreendedorismo, de liberdade ressignificada, ao depender somente do esforço pessoal do indivíduo, mascaram os aspectos deletérios desse tipo de trabalho. Argumenta-se que esses fatores contribuem para a produção do consentimento e enfraquecimento das possibilidades de resistência, da representação sindical e da transformação da realidade dos entregadores frente aos aplicativos. / [en] In a context of deep changes in labor relations caused by technology, thousands of food-delivery worker move through Brazilian streets delivering food and other stuffs by digital platforms. This kinda of work, which has been increase in recent years, has been the target of interest by researchers due to the peculiarities that characterize it. A relevant aspect to be studied concerns the control over this type of work. In this direction, the present dissertation get to understand how the control by applications is perceive by food-delivery worker through applications in their work relationships and what are their forms of resistance. For this, a netnography was carried out on social networks that had analyzed 21 groups on Facebook with 136 posts from food-delivery worker, and a group was created, conversations about work through applications. All material collected was analyzed based on thematic analysis. Harry Braverman s labor process theory was used to understand how control manifests itself in these labor relationships, from technical and bureaucratic control to normative and neonormative control, as well as the transformations that technology has created in labor relationships. and in the algorithmic control over workers, exercised by digital food delivery platforms, operating in Brazil. The main findings of the research indicate that, although the delivery job has clear characteristics of precariousness and work intensification, its insertion in the Brazilian context, marked by systemic and structural unemployment, makes this activity to be considered a better option than the formal work, being considered more guaranteed and even belonging to an elite in the middle of the precariat. In addition, the identity construction of the food-delivery worker, marked by discourses that reinforce masculinity stereotypes, such as the provider and family man, as well as discourses of entrepreneurship, of resignified and guaranteed freedom, depending only on the individual s personal effort, mask the deleterious aspects of this type of work. It is argued that these factors contribute to the production of consent and weakening of the possibilities of resistance, union representation and the transformation of the delivery people s reality in front of the applications.

[pt] O foco do presente estudo são interações através de comentários em um vídeo do YouTube que aborda a temática do feminismo O objetivo principal da pesquisa consiste em analisar debates sobre gênero na rede social, mediante comentários de um vídeo. A base teórico-analítica apoia-se em abordagens na interface de ordem interacional entre a Sociolinguística Interacional, a Análise da Conversa e a Antropologia Linguística. Da Sociolinguística Interacional, são importantes os conceitos de Goffman de footing, face, gerenciamento de impressão e performance. Da Análise da conversa, são utilizados os conceitos de formulação e accounts. Da Antropologia Linguística, são consideradas as concepções de indexicalidade e escalas. A metodologia da pesquisa é de natureza qualitativa e interpretativista e netnográfica. A análise dos comentários, a partir do vídeo do YouTube selecionado na pesquisa, foi feita em dois momentos. No primeiro, os comentários versam sobre a pluralidade do feminismo. Há diferentes participações no fluxo da interação, com relações de concordância, discordância e indagações. No segundo momento, os comentários indicam manifestações interacionais conduzindo a um debate sobre gênero, com os direitos dos homens e a busca pela igualdade de gênero. Na ordem micro, os participantes trazem a ordem macro, dicotomizando o feminismo, em seus alinhamentos. Nas análises, nota-se que o meio termo dificilmente surge na interação. Há posturas de ataques e contra-ataques, que ora defendem o feminismo, ora questionam e reforçam o patriarcado. / [en] The focus of the present study is interactions through comments on a YouTube video that addresses the issue of feminism. The main objective of the research is to analyze debates about gender in the social network, through comments on a video. The theoretical-analytical basis is based on approaches in theinteractional order between Interactional Sociolinguistics, Conversation Analysis and Linguistic Anthropology. From Interactional Sociolinguistics, Goffman s concepts of footing, face,impression management and performance are important. From Conversation Analysis, the concepts of formulation and accounts are used. From Linguistic Anthropology, the concepts of indexicality and scales are considered. The research methodology is qualitative and interpretive, with a netnographic nature. The analysis of the comments, based on the YouTube video selected in the research, was carried out in two moments. In the first, the comments are about the plurality of feminism. There are different participationsin the flow of interaction, with relationships of agreement, disagreement and questions. In the second moment, the comments indicate interactional manifestations leading to a debate on gender, with men s rights and the search for gender equality. In the micro order, the participants bring the macro order, dichotomizing feminism, in their alignments. In the analyses, it is noted that the middle ground hardly appears in the interaction. There are postures of attacks and counter-attacks, which sometimes defend feminism, sometimes question and reinforce patriarchy.