Att motivera människor att volontärarbeta är en växande utmaning för många ideella organisationer. För att på längre sikt kunna behålla volontärer i en organisation är det fundamentalt att förstå vad som motiverar dem. I denna kvantitativa studie var syftet att undersöka vad som motiverar individer att arbeta som volontärer i en secondhand-verksamhet. Ett strategiskt urval resulterade i sju butiker där 181 enkätsvar samlades in, en svarsfrekvens på 91 procent. Resultatet visade bland annat att volontärerna motiverades av både altruistiska och egoistiska orsaker. De positiva sociala aspekterna i volontärarbetet nämndes frekvent som viktigaste motivation. Vidare återfanns flera samband mellan att känna sig respekterad som volontär och att känna stolthet över att vara en del av organisationen. Dessa båda fungerade som motiverande anledningar. En av slutsatserna var att volontärarbete bidrar till förbättrade sociala förhållanden och en känsla av meningsfullhet för volontärerna själva. / Motivating people for volunteer work is a growing challenge for many nonprofit organizations. In order to be able to retain volunteers in an organization in the longer term, it is fundamental to understand what motivates them. In this quantitative study, the purpose was to investigate what motivates individuals to work as volunteers in a second-hand business. A strategic selection resulted in seven stores in which 181 questionnaires were collected, a response rate of 91 percent. The results showed, among other things, that volunteers were motivated by both altruistic and selfish reasons. The positive social aspects of volunteering were frequently mentioned as the main motivation. Furthermore, there were several connections between feeling respected as a volunteer and feeling proud of being part of the organization. These both served as motivating reasons. One of the conclusions was that volunteering contributes to improved social conditions and a sense of meaningfulness for the volunteers themselves.

A study of the generations problematic in museums of work and local folklore societies, principally run through volunteer work. Illustrative examples are Ödestugu local folklore society and Husqvarna Factory Museum in Småland (Sweden). The empirical study consists of interviews with active people and inquiry among societymembers and workers at the factory. An analysis of interest, engagement and the view of the future is made and concepts like professionalisation and change are discussed. By way of conclusion the coming generation problem is discussed in relation to professionalisation, the historical development, volunteer work, economy and national projects. / En undersökning av återväxten inom arbetslivsmuseer och hembygdsföreningar, vilka främst drivs utifrån ideellt arbete. Fallstudier är Ödestugu hembygdsförening och Husqvarna Fabriksmuseum i Småland. Den empiriska undersökningen utgörs av intervjuer med aktiva samt enkätundersökningar bland föreningsmedlemmar och fabriksanställda. En analys av intresse, engagemang och synen på verksamheternas framtid sker utifrån begrepp som professionalisering och förändring. Avslutningsvis diskuteras återväxtproblematiken i relation till professionalisering, den historiska utvecklingen, ideellt arbete, ekonomi och nationella projekt.

Depuis quelques années, les gouvernements successifs et les organisations sportives nationales et internationales développent des politiques volontaristes en matière d'égalité et de parité dans le sport. Quel est l'effet réel de ces dispositifs, mesures et recommandations ? Menée conjointement dans le département des Pyrénées-Orientales (Languedoc-Roussillon) et au sein de la Communauté autonome de Gérone (Catalogne), notre étude s'intéresse à l'accès des femmes bénévoles aux postes à responsabilités dans le mouvement sportif local. Utilisant les résultats d'une enquête de terrain dans l’Espace Catalan Transfrontalier, cette thèse propose d'analyser la place et l'expérience des femmes dirigeantes dans les clubs de judo. La comparaison nous semble pertinente sur les plans scientifique et politique parce qu'elle nous permet de saisir les continuités culturelles à propos des rapports sexués dans le sport mais également les variations liés aux contextes nationaux et aux effets des politiques publiques. A partir de monographies de club de l'espace catalan choisis de part et d'autre de la frontière, nous tenterons de décrire les postes occupés, les parcours de dirigeantes mais également les freins à leur investissement bénévole. Il s'agira ainsi non seulement de comparer la manière dont ces femmes ont atteint leurs positions de « pouvoir » (carrières, vie de famille, capital sportif, fonctionnement des clubs...), mais également de saisir la manière dont elles perçoivent l'exercice de leurs fonctions. Dans une pratique de compétition fortement associée aux valeurs de virilité, comment des femmes arrivent à percer le « plafond de verre » ? Dans quelle mesure peut-on parler de domination masculine ? Peut-on distinguer des facteurs facilitateurs selon le pays d'origine ou, au contraire de freins identiques ?Cette thèse propose finalement de coupler l'analyse des rapports sociaux de sexe dans les clubs sportifs et celle de la comparaison pour mieux comprendre les effets respectifs des contextes politico-institutionnel sur le fait social étudié. / For the past few years, successive governments and national sports associations have developed a proactive policy as regards equality and parity in sports. What is the real impact of these schemes, actions and recommendations? Jointly carried out in the Pyrénées-Orientales (French region of Languedoc-Roussillon) and within the Autonomous Community of Gerone (Calalonia), our study concentrates on volunteer women’s access to positions of responsibility in local sports clubs. Using the results of a field study made in the Catalan cross-border area, this thesis provides a comprehensive assessment of the position and experience of women leaders in judo clubs. We consider that this comparison is relevant both on scientific and political levels since it allows to understand cultural continuities of gender relations in sports. Moreover, we will also consider the differences linked to the national background and to the consequences of public policies. From monographs of clubs chosen on both sides of the border, we will try and describe the positions and career paths of women managers, but also how their volunteer investment was sometimes held back. In this respect, not only we will compare how these women have reached their leading positions (career, family life, sport capital, clubs operation…) but also we will understand how they themselves consider their duties. Given a fierce competition strongly associated with the values of virility, how do women succeed in breaking the glass ceiling? Is it possible to distinguish between enabling factors or identical brakes, according to the country?Eventually, this thesis provides a combined analysis of gender social relations in sports clubs and a comparison to better understand the respective consequences of political and institutional contexts on the purpose of this study.

[pt] Os estudos da prática de assistência social têm tido como foco a ação dos profissionais da área de Serviço Social. No entanto, especialmente a partir da segunda metade dos anos 70, com a entrada do terceiro setor, a luta para diminuir as desigualdades sociais abriu espaço para o trabalho voluntário do/a cidadão/ã no atendimento àqueles que vivem em condições de vulnerabilidade social. No intuito de preencher essa lacuna, este estudo tem por objetivo contribuir para o entendimento das práticas de ofertas de ajuda, realizadas por voluntários. Para tanto, são analisadas, à luz do aparato teórico-metodológico da Análise da Conversa (Sacks, 1992; Sacks; Schegloff; Jefferson, 1974), as interações entre voluntários/as da Equipe de Abordagem Social da Turma da Sopa de Niterói, que tem como objetivo institucional tentar contribuir para o processo de reinserção/reintegração social de pessoas em situação de rua ou vulnerabilidade social, atendidas por eles/elas. Os resultados revelam a organização estrutural global das interações que constituem a abordagem social, identificando as etapas desse trabalho (início da abordagem, escuta e/ou sondagem, condução propositiva e fechamento), bem como as (micro) ações que ocorrem em cada fase. A pesquisa aponta também para a centralidade das ofertas nas conduções propositivas, diferenciando as ofertas delicadas, que apresentam formato despreferido, das não-deliciadas, realizadas em formato preferido. Com base nas análises, é possível identificar que práticas se mostraram mais ou menos eficazes para o atingimento dos objetivos institucionais. / [en] The study of professional practice in the field of social work focuses on the action of those trained in social services. However, particularly from the second half of the 1970s, along side the emergence of the third sector, the struggle for social care provision has opened up the possibility for citizens to engage in community service projects by supporting those who are socially vulnerable. Intending to fulfill this gap, this study focus is contributing to improving the comprehension of social reintegration practices performed by volunteers. In order to do so, the interaction between volunteers from the Social Approach Group of the Soup Group of Niterói and people experiencing homelessness was analyzed through the theoretical-methodological approach of Conversation Analysis. The results reveal the overall structural organization of the interaction, identifying the steps of this work (beginning of the approach, probing, propositional conduction, and closure) as well as the (micro) actions that occur in each step. The research also points to the centralization of the offers in propositional conductions, separating the delicate offers, which present unpreferred format, from the non-delicate ones, which are performed in a preferred format. Based on the analysis, it is possible to identify some practices that are more or less effective to achieve the interactional goals.

The purpose of this study is to examine how three volunteer organizations present volunteer projects on their websites to identify who is constructed as central in the description of the project and which role is created for the reader. This study uses Multimodal Critical Discourse Analysis (MCDA), Systemic Functional Grammar (SFG) and Post-colonial theory as a theoretical framework to analyze visual and textual elements from three project descriptions. The findings indicate that the project descriptions of two of the organizations highlight the volunteer worker, while at the same time using a tourism discourse in creating the reader’s role. The findings also show that the third organization highlights the beneficiaries of the volunteer work, while creating the reader role of a friend. Additionally, the findings indicate the existence of underlying collective beliefs that can be connected to post-colonial structures in two of the project descriptions but not in the third. The conclusion is that who is highlighted, and the role created for the reader, differ between the three organizations. Two of the organizations focus more on the volunteer worker, and this coincides with the occurrence of Othering. The third organization focus more on the beneficiaries, with no occurrence of Othering.

Made available in DSpace on 2016-08-03T16:34:49Z (GMT). No. of bitstreams: 1 Ion de Freitas.pdf: 802705 bytes, checksum: 4e00d50acf069e67f95c70b5e2f49f04 (MD5) Previous issue date: 2009-12-10 / The goal of this study was to describe the dimension levels of social support (emotional and practical) and of emotional balance, to analyze its correlations and to investigate its relations with socio-demographic variables of a group of people who participate of a program of emotional and informational support in a charity institution of São Paulo. The researched sample, chosen randomly, consisted of 95 males and females with average age of 47, 99 years (SD=12,11). The gathering data instrument was an auto fill questionnaire composed by two measures which checked the variables of the study (perception, social support, positive and negative affects), besides the socio-demographic data. Descriptive statistic analyzes were used, differences between averages were tested, and correlation rates between variables were calculated as well. The results have shown that there are no significant differences in the perception of social support (emotional and practical) and the socio-demographic variables, sex, work, study, volunteering, time at the institution, level of education and marital status. The youngest, less than 30 years old, revealed more perception of social support (emotional and practical). They also revealed that there is no significant difference of the emotional balance towards the socio-demographic variable, except for the volunteer work which echoed expressive and positively over the emotional balance. The analyses of the relations between social support (emotional and practical) and age revealed the existence of a significant correlation, low and negative, that is, with an increase in age there s a tendency to lightly describe the perception of social support. The description of the levels of social support revealed that the perceptions of emotional and practical support (tangible and appraisal support) are significantly different, though the difference between the averages is small, prevailing the perception of higher emotional support. The description of the emotional balance scores showed that around three quarters of the interviewed have registered positive emotional balance and around one fourth have registered negative emotional balance. Significant correlation between emotional balance and age were not identified. The analyses of the relations between emotional support, practical support and emotional balance reveled significant and positive correlations, that is, with an increase in perception of the social support (emotional and practical) there is a tendency to increase the emotional balance. The results of this study might contribute to the comprehension of the psychological state of the investigated individuals, as well as, raise, to the managers of institutions, reflections on the improvement of assistential program services.(AU) / O objetivo deste estudo foi descrever os níveis de dimensões de suporte social (emocional e prático) e de balanço emocional, analisar as suas correlações e investigar as suas relações com variáveis sócio demográficas de um grupo de pessoas que participam de programa de apoio emocional e informacional em uma instituição beneficente de São Paulo. A amostra pesquisada, escolhida aleatoriamente, consistiu de 95 pessoas do sexo masculino e feminino com idade média de 47,99 anos (DP=12,11). O instrumento de coleta de dados foi um questionário de auto preenchimento composto por duas medidas que aferiram as variáveis de estudo (percepção de suporte social, afetos positivos e negativos), além dos dados sócio demográficos. Foram utilizadas análises estatísticas descritivas, testadas diferenças entre médias, bem como calculados os índices de correlação entre as variáveis. Os resultados mostraram que não há diferenças significativas na percepção de suporte social (emocional e prático) e as variáveis sócio demográficas sexo, trabalho, estudo, voluntariado, permanência na instituição, escolaridade e estado civil. Os mais jovens, com menos de 30 anos, revelaram maior percepção do suporte social (emocional e prático). Revelaram também que não há diferença significativa do balanço emocional em relação às variáveis sócio demográficas, com exceção do trabalho voluntário que repercutiu expressiva e positivamente no balanço emocional. A análise das relações entre suporte social (emocional e prático) e idade revelou existir uma correlação significativa, baixa e negativa, isto é, com o aumento da idade há uma tendência a decrescer levemente a percepção de suporte social. A descrição dos níveis de suporte social revelou que as percepções de suporte emocional e prático são significativamente diferentes, embora a diferença entre as médias seja pequena, prevalece a percepção de maior suporte emocional. A descrição dos escores de balanço emocional revelou que cerca de três quartos dos entrevistados registrou balanço emocional positivo e cerca de um quarto registrou balanço emocional negativo. Não foi constatada correlação significativa entre balanço emocional e idade. As análises das relações entre suporte emocional, suporte prático e balanço emocional revelaram correlações significativas e positivas, isto é, com um acréscimo na percepção de suporte social (emocional e prático) há a tendência de acréscimo no balanço emocional. Portanto, os resultados deste estudo poderão contribuir para a compreensão do quadro psicológico dos indivíduos pesquisados, bem como, suscitar aos gestores de instituições reflexões para o aprimoramento dos serviços de programas assistenciais.(AU)

This master diploma thesis examines the possibilities of personality development through the volunteer work, with a focus on the educational and pedagogical aspects, from the perspective of volunteers themselves. The theoretical part provides an insight into the concepts of personality development, including selected development theories, followed by part about role of education in a personal development, goals of education and selected educational concepts. The theoretical part ends with a chapter about volunteering in Czech context, with a focus on a process of volunteer professionalization and benefits of volunteering by research. The empirical part is mapping particularly an importance, benefits and pitfalls of volunteering from the point of view of volunteers themselves. The empirical part is based on qualitative research, where the acquired data is generated through semi-structured interviews. The research results show the specific benefits volunteering can provide to volunteers, describe the importance of volunteer work for volunteers themselves and identify the pitfalls that volunteer activity may entail. The master thesis concludes with evaluation of presented findings and suggestion of applicability of research conclusions for practice.

Syftet med studien var att öka förståelsen om upplevelsen av rollen som volontär inom det sociala arbetet med ungdomar och unga vuxna, genom att beskriva rollen som volontär utifrån upplevelsen av att agera som en ”icke-professionell” hjälpare gentemot sin målgrupp, och att tolka resultaten i relation till tidigare forskning på området. Sex semi-strukturerade intervjuer har genomförts med volontärer från fyra ideella föreningar. Intervjusvaren har analyserats med tematisk analys. Resultat och analys har presenterats i form av sex centrala teman som kommer redogöras för nedan.  Temat drivkrafterna beskriver varför man blivit volontär. En central drivkraft är att ge till andra men volontärer beskriver också hur den offentliga sektorn inte kan ge tillräckligt eller rätt typ av stöd för att stötta de unga. I temat hur engagerad ska man vara? illustreras skillnader i hur volontärerna ser på föreningsengagemanget, där vissa volontärer lägger stort engagemang i den ideella förening de tillhör medan andra fokuserar på grunduppdraget som volontär. Detta kan leda till frustration och slutsatsen dras att det finns svårigheter att identifiera en gemensam identitet kring hur engagerad man ska vara som volontär. I temat stå för ställningstaganden beskrivs hur volontärerna anser att det ingår i deras roll att stå för vissa värderingar och ställningstaganden. Volontärer delar spontant de flesta av föreningens värderingar men det ges också uttryck för ambivalens. Temat frihet på gott och ont skildrar hur frihet och kravlöshet är återkommande teman när volontärerna beskriver sin roll. Det handlar om friare arbetsförhållanden, mindre byråkrati, men också en känsla av frihet i mötet med den unge, jämfört med yrkeslivet. I temat känslan av otillräcklighet framställes en av baksidorna med friheten: en önskan att hjälpa mer än vad man kan göra i rollen som volontär. Detta område kopplas ihop med temat friheten på gott och ont, där ett resonemang förs om att bristen på mandat i rollen som volontär bidrar till känslan av otillräcklighet. I temat stöd från olika håll beskrivs hur volontärerna får stöd att hantera svårigheter. Stödet kommer från andra volontärer, föreningen, anhöriga och volontärerna har också personliga strategier. Vissa volontärer vill inte använda föreningens begränsade resurser för sina egna behov av stöd i rollen, vilket anses ha en koppling till volontäridentiteten. / The purpose of the study was to increase understanding of the experience of the role as a volunteer in social work with young people and young adults, by describing the role as a volunteer based on the experience of being a “non-professional” helper towards the target group, and interpret the results in relation to previous research in the field. Six semi-structured interviews were conducted with volunteers from four non-profit organizations. The interviews have been analyzed with thematic analysis. Results and analyses have been presented in the form of six themes which are described below.  The theme driving forces describe the reasons why the respondents are active as volunteers. A central motivation is to give to others but there also an experience that the public sector cannot provide enough, or the right kind, of support to the youth. The theme how committed should one be? describes differences in the volunteers’ view on how active and involved a volunteer should be in the non-profit organization that they work for. Some volunteers place great commitment on the organization while others focus only on the volunteering task. This can lead to frustration and it is concluded that there are difficulties in identifying a common identity about how committed one should be as a volunteer. Support the statements illustrates how the volunteers see it as a part of their role to stand for certain values ​​and statements of the organization. Volunteers share most of the organization’s values, but ambivalence is expressed in some areas. Freedom for better or worse portrays freedom and lack of demands as recurring descriptions when the volunteers talk about their role. Volunteers describe freer working conditions, less bureaucracy but also a feeling of freedom in the meeting with the young person, compared to working life. Feelings of inadequacy illustrates one of the downsides of freedom: a desire to help more than one can do in the role as a volunteer. This theme is linked to the theme of freedom for better or worse. A suggested explanation is that the volunteers lack the authority and tools necessary to create change in a young person’s situation and that the inability to create change contributes to feelings of inadequacy. Different kinds of support describe how the volunteers receive support in dealing with difficulties. The support comes from other volunteers, the non-profit organization, relatives and the volunteers also have personal strategies. Some volunteers feel that they should not use the organization’s limited resources for their own need of support in the role, which has a correlation to volunteer identity.

Les travaux communautaires sont de manière générale un travail exécuté sans rémunération par un contrevenant pour le compte de la société. Dans ce mémoire, nous cherchons d’une part à appréhender la perception qu’ont les acteurs de la réalisation des travaux communautaires au Québec et d’autre part à savoir si les acteurs judiciaires (avocats, procureurs et juges) et non judiciaires (intervenants des organismes de justice alternative, délégués à la jeunesse et organismes d’accueil) ainsi que les jeunes contrevenants donnent un sens réparateur aux travaux communautaires. Nous abordons ces questions à partir de deux schèmes : le schème fonctionnel pour comprendre la/les fonction(s) des travaux communautaires et le schème herméneutique afin de saisir la valeur symbolique, le sens qui est donné aux travaux communautaires. Les résultats de cette étude montrent des variations entre les points de vue en fonction des différents groupes et cela autour des trois grands thèmes principaux : la nature des travaux, les objectifs des travaux et les effets de ces derniers. Malgré certaines divergences de points de vue et quelques difficultés dans l’application des travaux, les acteurs sont pour la plupart satisfait de cette mesure. / Community work services are usually unpaid work performed by an offender in the interest of the society. In this paper, we seek both to understand the perceptions of actors carrying out the community work services in Quebec and secondly whether legal actors (lawyers, prosecutors and judges) and non-judicial (alternative justice agencies, youth workers and host organizations) and young offenders do give a restorative aspect to community work services. We address these questions using two schemes: the functional scheme to understand the function(s) of community work services and the hermeneutic scheme to capture the symbolic value, the meaning that is given to community work. The results of this study show variations between the points of view of the different groups and that, around three main themes: the nature of community work, community work objectives and effects of the latter. Despite some differences of views and some difficulties in the implementation of the community work services, the actors are mostly satisfied with this measure.

Les travaux communautaires sont de manière générale un travail exécuté sans rémunération par un contrevenant pour le compte de la société. Dans ce mémoire, nous cherchons d’une part à appréhender la perception qu’ont les acteurs de la réalisation des travaux communautaires au Québec et d’autre part à savoir si les acteurs judiciaires (avocats, procureurs et juges) et non judiciaires (intervenants des organismes de justice alternative, délégués à la jeunesse et organismes d’accueil) ainsi que les jeunes contrevenants donnent un sens réparateur aux travaux communautaires. Nous abordons ces questions à partir de deux schèmes : le schème fonctionnel pour comprendre la/les fonction(s) des travaux communautaires et le schème herméneutique afin de saisir la valeur symbolique, le sens qui est donné aux travaux communautaires. Les résultats de cette étude montrent des variations entre les points de vue en fonction des différents groupes et cela autour des trois grands thèmes principaux : la nature des travaux, les objectifs des travaux et les effets de ces derniers. Malgré certaines divergences de points de vue et quelques difficultés dans l’application des travaux, les acteurs sont pour la plupart satisfait de cette mesure. / Community work services are usually unpaid work performed by an offender in the interest of the society. In this paper, we seek both to understand the perceptions of actors carrying out the community work services in Quebec and secondly whether legal actors (lawyers, prosecutors and judges) and non-judicial (alternative justice agencies, youth workers and host organizations) and young offenders do give a restorative aspect to community work services. We address these questions using two schemes: the functional scheme to understand the function(s) of community work services and the hermeneutic scheme to capture the symbolic value, the meaning that is given to community work. The results of this study show variations between the points of view of the different groups and that, around three main themes: the nature of community work, community work objectives and effects of the latter. Despite some differences of views and some difficulties in the implementation of the community work services, the actors are mostly satisfied with this measure.