生活實驗室(Living Lab)是一種以使用者為中心(User-centric)的研究方法，設立於一多元脈絡(Multi-context)的真實(Real)生活情境中，使所有利益關係人(Stakeholders)主動(Active)參與共同創造(Co-creation)，透過使用者需求研究，測試、驗證新產品服務原型、系統、以及商業模式，並持續給予產品服務提供者回饋，以提供複雜問題的解決方案，創造有價的創新產品服務。 　　本研究選定台灣的四間生活實驗室為研究對象，包括：資策會Living Lab Taiwan、台大INSIGHT Center、交大Eco-City、以及成大TOUCH Center；本研採用Gulliksen等人(2009)所提出的生活實驗室共創原則，並結合Voss(1992)提出的服務創新流程為本研究之研究架構，藉此研究生活實驗室，在不同時期下，與使用者共同創造之達成度，並對分析所見結果的成因，研究結論概述於下： 一、採用本研究所提出的「結合創新服務流程之使用者共創原則」架構，可呈現生活實驗室共創原則，分析各時期是否達成要求，適合做為分析生活實驗室在共創運作上的操作準則。 二、根據本研究分析，資策會Living Lab Taiwan，相較台灣其他三間生活實驗室，與使用者共創的達成度最高。其設立真實生活實驗室場域，並自行開發商業驗證方法論；其他生活實驗室則尚無建立。 三、台灣各生活實驗室在「概念期」與「發展期」尚位涉足。因各生活實驗室仍屬於技術本位，未真正以使用者需求為出發，仍是由產品服務提供者自己的想法進行發展。

品牌在現今激烈的環境變動中，已成為企業最穩固的長期競爭優勢之一，而能充分利用公司品牌資產的前提，就是要瞭解公司品牌權益的絕對價值。衡量品牌權益的衡量方式十分多樣化，有公司財務面、消費者知覺面以及消費者行為面的衡量等。方式雖多，但卻缺乏一個全面性的消費者基礎品牌權益衡量方式。因此，本研究最主要的研究動機與目的，即是建立一個以消費者面為基礎，而能以絕對數字呈現於公司報表的品牌權益衡量架構與模式。 本研究整合了許多學者對品牌權益的看法後，將品牌權益的來源與構面區分為六大構面－公司投入面、消費者知覺面、態度面、消費者行為面、結果面與其他專屬品牌資產。在品牌權益的衡量方式方面，則可區分為間接法與直接法兩大類，間接法可進一步分為質化方式與量化方式，而直接法則可區分為相對法與絕對法兩種，各構面依照這些衡量方式來取得資料與數據後，可建立本研究的品牌權益衡量模式。最後，再以品牌權益的效果來驗證品牌權益衡量模式之效度如何。 本研究決定衡量之標的品牌為黑松、宏□、泰山與台灣大哥大，先以專家意見調查法的方式，詢問43位專家學者，對於各構面形成品牌權益之相對重要性的看法，以決定各構面的權重。之後再透過實驗設計的方式，取得各構面品牌評價與價格溢酬間的轉換關係，以作為品牌評價轉換為金額數字之用。最後，以大台北地區的一般消費者為受測母體，進行各品牌的消費者問卷發放工作，以取得各品牌的消費者品牌評價。問卷採便利抽樣的方式，共發出960份問卷，回收819份，回收率85.31％，有效樣本則為794份。 將轉換成之金額數字，以所決定之各構面權重做加權平均，即可得出每位受訪者的品牌權益值，若再乘上台灣地區的人口數以及樣本中曾使用過該品牌的消費者佔總樣本數的比例，則可得出各品牌在台灣地區的品牌權益值。本研究所衡量出之各品牌品牌權益值分別為黑松沙士新台幣43,566,588，宏□手機2,400,190,204，宏□電腦52,058,415,322，泰山八寶粥138,093,624，泰山仙草蜜73,377,189，泰山沙拉油-44,428,954，台灣大哥大則為2,812,789,507。 本研究將公司投入面與結果面列為驗證之用後發現，公司投入面與品牌權益無較明顯的關係，其可能原因是與各品牌的產品特性密切有關，但還是可以觀察出公司投入面與品牌評價間的正向關係。而就結果面來看，投資報酬率與股價在某種程度上是可以反應品牌權益的，而且其與品牌權益間的關係較市場佔有率為緊密。產品價格與品牌權益間在本研究中所呈現出之正面相關性之意義則值得存疑，不宜擴大解釋，需要以更多的品牌做進一步驗證方可確定兩者間的關係。 透過本研究品牌權益衡量模式之建立，除了能使品牌授權與公司購併的品牌價值有公平計算依據外，更能讓公司的品牌經理有明確的品牌權益數據。對於公司的財務面而言，公司的會計原則在無形資產之商譽部分亦得以做正確的調整。在未來WTO叩關後，面臨即將產生的購併風潮，亦可讓國內公司瞭解本身品牌所具有的價值，不致因忽略了消費者心中的品牌價值而受到低估，蒙受損失。 / Nowadays, having a brand has become the most stable long-term competitive advantage of business in our dynamic and intensively fluctuated environment. The premise for taking advantage of brand equity is the necessity to understand its absolute value for a company. There exist many diversified methods to measure brand equity, including the measurements from the dimensions of company finance, consumer perception, consumer behavior and so forth. But despite the many methods available, there lacks an integrated and comprehensive consumer-based model to measure brand equity. Thus, the major motive and aim of this paper is to build a consumer-based measuring model, in order to provide the absolute number presented in financial statements. This research has integrated many opinions of scholars in regard to dividing the sources and dimensions of brand equity. Six major dimensions are: company input, consumer perception, consumer attitude, consumer behavior, company output, and other brand assets. Additionally, through various measuring methods, such as indirect and direct methods and their subcategories, this model can be further developed. In this study, Heysong, Acer, Taishan, and Taiwan Cellular were selected to be the four brands for measurement. The first step was to obtain the weights of every dimension by consulting with 43 professionals. The next step was determining the relation of brand evaluation and price premium through the experiment of price premium. For the last step, the questionnaire of brand evaluation was used to survey the grades of every measured brand in the Greater Taipei Area. By adapting the convenient sampling method, 960 questionnaires were sent out. 819 responses were received. The response rate was 85.31%; 794 samples are effective. The brand equity of every consumer can be obtained by using the weighted average method for calculating the weight obtained and proceeding with the dollar amount which has been transformed because of the relation between brand evaluation and price premium. Moreover, if brand equity is multiplied by the number of people in Taiwan, and the ratio of those who have ever used the product of the brand in the total samples, the total brand equity of the brand in Taiwan is obtained. The measured outcomes of this research show that Heysong Sarsaparilla-NT. to be 43566588, Acer Cellular-NT. 2400190204, Acer Computer-NT. 52058415322, Taishan Mixed Congee-NT. 138093624, Taishan Honey Herbal Jelly-NT. 73377189, Taishan Soybean Salad Oil-NT. -44428954, and Taiwan Cellular-NT. 2812789507. This research uses the company input and output to test the measured outcomes. The result displays no obvious relationship between company input and brand equity. The possible reason may be related to the nature of the product. However, this research still finds that there exists a positive correlation between brand evaluation and company input. From the aspect of company output, return on investment and stock price can reflect the brand equity to some degree, and their relationship with brand equity is closer than that of brand equity with market share. Through the establishment of this model, in the future, substantial contributions can be brought to business accounting, brand managers, brand licensing, and M&A from the intrusion of WTO.

技術策略(Technology Strategy)大約是從1970年代起才開始被考慮，並被當作公司整體策略的一部份。在此之前技術策略只是被當做R&D活動的一部份。 　　監視器產業是資訊硬體工業的一項。從1981年起監視器產業一直都是以高速成長的科技產業。本研究是以個案研究方式來探討台灣此一從零到世界第一產業的廠商在各技術策略構面上的作為，做一個橫斷面的研究。 　　本研究以產品技術能力、製程技術能力、研發／製造功能之耦合、競爭時機、技術來源等五個構面來描述技術策略，以領導者和追隨者劃分經營者技術策略意向的類型。然後從中導引出三個命題建構： 　　(1)在部門功能耦合上，採研發／製造並重者其新產品研發的績效較高；而採重研發輕製造者其新產品研發績效較低。(2)企業產品技術的來源，採多元化方式者，其新產品研發績效較高；而採單純化方式者，其新產品研發績效較低。(3)企業的製程技術能力採內部發展累積經驗為主者，其新產品研發績效較高。而不強調內部發展順其自然形成者其新產品研發績效較低。 　　本研究並以本產業為實例，對管理實務提出三項建議：(1)給予研發和製造同等的重視(2)注重內部製程技術能力的培養(3)尋求可能途徑以取得產品技術

本研究引用吳思華教授提出的三個策略構面，作為研究分析之基礎，試圖分析個案公司的現況及金融海嘯侵襲下的策略因應。此策略三構面分別是營運範疇、核心資源與事業網路，亦即包括「營運範疇的界定與調整」、「核心資源的創造與累積」、「事業網路的建構與強化」三項主要工作。 2008年金融海嘯重創整個世界經濟，經營環境未曾如此險峻，因此如何掌握策略因應，讓企業渡過難關，變得非常重要，透過此項研究了解半導體產業結構及企業在面對金融海嘯危機等風險時，可利用策略三構面來探討策略因應，也可作為其他產業界参考。 本研究籍由分析個案半導體公司在金融海嘯危機時期，面對激烈的競爭環境，要如何建立其競爭優勢，以及如何調整經營策略，安然渡過危機。 本研究的目的在探討下述問題： 一、金融海嘯重創全球經濟及重創各產業，企業如何採取必要措施，安然渡過危機？ 二、金融海嘯危機下，企業如何制定經營策略及營運模式因應？ 三、金融海嘯浪潮下如何執行組織重整，建立核心資源，才適合時代潮流？ 本研究的結論如下。 一、企業透過購併同業及異業，以迅速增加運營範疇，擴大產品線廣度，拓展產品市場，分散風險，企業以選擇風險最低的作法渡過危機，並創造最佳的績效。 二、金融海嘯重創各產業，人才是企業的最基本的資產，金融海危機下，企業反而利用不景氣的時候逆勢培養人才、加强研發新產品、保住主要客戶、重建與供應商的關係、強化行銷網路，也就是擴展營運範疇、鞏固核心資源、强化事業網路來渡過危機。 三、金融海嘯侵襲下，企業會選擇風險最低的作法渡過危機，並創造最佳的績效，以下是營運模式因應。 (一) 保持健全的財務基本面 (二) 保護公司的現有業務　 (三) 適度在媒體曝光，建立企業聲譽 (四) 降低原料及供應鏈成本 (五) 維持企業的股價 四、金融海嘯浪潮下，組織變革或組織瘦身，雖然是一個理想的方式，但尚有一些創新的方法，可以在企業裡面做長期發展策略，反而利用這個機會，做平常沒有機會去做的事，也就是利用策略三構面，調整營運範疇、創造與累積核心資源以及建構與強化事業網路也可以安然渡過風暴。 / The gist of this study focuses on analyzing the current business strategic of corporation during financial crisis by which combined Dr. S.H. Wu’s “Three aspects of Strategy". There are defination and adjustmentof operation domains, the creation and accumulation of core competence, and the construct and strengthen business network. It is very important that how to manage the strategy to face the serious business environment during 2008 financial crisis. By the understanding of semiconductor industry through the study of structure and corporate financial crisis in the face of risk, the strategy can be used to explore the three dimensions of the strategy employed, but also for other industry references. The Study is analysis of the semiconductor corporation, how to build their competitive advantage, and how to adjust business strategy, to ride out the financial crisis during facing fierce competition. The target of this study is to investigate the following questions: First, how to take the necessary measures to ride out the crisis during the financial crisis hit the global economy and various industries? Second, how corporations develop business strategies and operating models in response during the financial crisis? Third, how to implement organizational restructure and establish core competence to meet the current situation during the challenge of financial crisis. The conclusions of this study are as below. First, by mergers and acquisitions and cross-industry, increase the operational areas promptly, expand the product lines markets, diversify risk, select the lowest risk business practices to ride out the crisis, and create the best performance. Second, the financial crisis hit the all industries, human power is the most basic assets of corporation during the financial crisis. The corporation used the downturn enterprises contrarian personnel training, enhance the development of new products, to keep key customers, rebuilding relationships with suppliers, strengthen the marketing network, that is, expansion of the operational areas, strengthening the core resources, and business networks to survive during crisis. Third, the corporation will choose the lowest risk to ride out and create the best performance during the financial crisis. The following is the mode of operation in response. (A) maintain the financial fundamentals (B) to protect the company's existing business (C) Show up in the media to establish the corporate reputation (D) reduce the cost of raw materials and supply chain (E) to maintain the share price Fourth, although the organizational change to reduce the pressure is the ideal for corporation, but there are some innovative actions to do long term development strategies. To process which do not have the opportunity to do the usual things, it means using “Three Aspects of Strategy” to adjust the operating domains, to create and accumulate the core competence, and build and strengthen the business network to ride out the financial crisis.

工程產業一直扮演著產業火車頭的角色，台灣歷經多次的景氣循環，而工程產業的發展一直與景氣有著密不可分的關係；然而工程產業雖與景氣雖有著高度關聯性，但相較於其他產業的發展模式而言，卻具有相當高之差異度，因此本文對於工程產業之模式與發展欲進行較深入之分析；再者，台灣目前對於工程產業的分析文獻並不多見，並且大都著眼於大型工程公司的成功經驗，或是其發展成功之制度架構，但無法暸解該成功經驗之累積過程或是制度架構之轉換過程。而本研究欲對於現況進行突破，除針對成功發展經驗的累積及制度架構的轉換進行整合及連續性的分析，更引用個案A公司的實際中小型企業的案例，來觀察A公司的發展歷程，了解企業由小規模發展至中大規模的發展途徑上，可能的成功路徑與發展模式，並且由於個案A公司歷經台灣多次的景氣循環，其發展的經驗以及發展歷程更是彌足珍貴，對於台灣的中小型企業發展上，可提供有效的建議。 本文藉由產業價值鏈分析法，對於工程產業進行深入的分析，再藉由司徒老師所創制之策略矩陣，將產業價值鏈作為橫向面，與縱向面的產品策略構面及產業策略構面進行結合，賦予策略矩陣中的各「策略點」全新的邏輯與意義，以便於作為策略決策的連續動態過程的解釋。文中並舉以實際個案A公司之資料以及重大發展歷程與轉折，利用策略矩陣分析法，針對A公司進行分析，觀察其發展過程及決策過程。 / This paper will apply the strategic matrix which developed by Dr. Szu-Tu, utilizing a completely new strategic management perspective, to examine the relation between engineering industry and the transition of industry. The strategic matrix method was developed from industrial value chain and strategic types and is a logical procedure of strategic analysis and decision-making. It is very useful for analyzing the commercial environment, to know the operational features of the individual industry, and to determine the strengths of businesses. The strategic matrix method is often applied in the manufacturing industry due to the feasibility of determining the industrial value chain of the manufacturing industry. However, unlike the manufacturing industry, the industrial value chain of the engineering industry in this paper is difficult to determine. And most of the past studies discuss about engineering industry were aim at key-success factors of strategic management, but the paper to observe the dynamic process of the strategy for engineering industry is not exist. For the above reasons, this paper will perform the dynamic process between value chain and strategic dimensions, and providing the suggestions about how to improve the competitiveness for small and medium-sized enterprises in Taiwan.

當網路普及並進入日常生活之後，傳統的企業核心競爭力與其營運模式便產生了根本的變化，尤其是那些利用網路為銷售通路的相關產業。由於網路科技的發達，大幅縮減了企業核心競爭力的適應年限，創新與改革成為在這瞬息萬變的經營環境中，能夠生存的重要因素與條件。 本研究試圖藉由探討網路媒體產業的市場特性與其經營環境之變遷，從而歸納整理出個案公司原有的核心競爭力與營運模式，藉由導入分析工具，加以分析，以便尋找出可供其未來發展之關鍵因素，並對相關的營運模式做深入的探討，找出目前發展困境的可能因素，給予建議與結論。 而分析核心競爭力的方式，則從與個案公司營運模式相關的構面開始。基本上，每一個構面，都會互相影響，因此可以從表格的分析中，試圖知道目前個案公司營運模式的問題所在。設計重點在於從企業經營者所期望達到的目標，分別設計出可量化的績效指標，並連結其相對應的實際成果與相關評估量度，再經由量化績效指標的強度，得到衡量結果，進而找到關鍵成功因素，針對這些關鍵問題，加以系統化的分析，並嘗試給予相關建議，相信這對於提高公司營運的競爭優勢，將有所助益。 / Internet changes the world. The core competence with business model for traditional company has been changed from inside. Since technology for Internet grows up so fast, innovation and reform are the key factors for business survival. The main purpose of this research will have the comment and suggestion from the predicament of the example company operation within business market and/or environment of network media industry. Based on the tool to analyze the status of the example company, we will find out the key success factors for its development. First of all for analysis, it will begin from perspectives of business operation and core competence related since all perspectives are interaction. We will have the result for key success factors after target and performance index been measured. In response to analyze status and give recommendations of these key issues, I believe it would be helpful for improving the company’s competitive advantage.

Robert Kaplan與David Norton（2004）於策略地圖一書中指出，平衡計分卡四大構面，即財務、顧客、內部流程、學習與成長，是有某種程度的相關性而連結在一起的。提升與整合無形資產，必定能改善內部流程，進而增進顧客構面與改善關係人權益。 針對此一構面相關性的課題，本研究以購物中心為例，建構百貨零售業的策略管理架構，藉由績效衡量指標的建立，實施問卷調查，找出指標重要性。接著以多變量的統計方法分析資料，驗證平衡計分卡各個構面的相關性。 研究結果發現，「學習與成長構面」顯著正向的影響「內部流程構面」；而「學習與成長構面」也顯著正向的影響「財務構面」；但「學習與成長構面」對於「顧客構面」雖然呈現正向影響，在本研究的模式下卻不顯著。另外，「內部流程構面」顯著正向的影響「顧客構面」；而「內部流程構面」對「財務構面」的影響，雖為正向但並不顯著。最後，「顧客構面」顯著正向的影響「財務構面」。 實務上的意義是，百貨公司如果要提升獲利，可以藉由學習成長構面的增進來提升內部流程構面，再藉由內部流程構面的增進來提升顧客構面，進一步由顧客構面的增進來改善財務績效。 / In the book of Strategy Maps, Robert Kaplan and David Norton delineated that the four perspectives of balanced scorecard link together in a chain of cause-and-effect relations. Enhancing and Aligning intangible assets leads to improved process performance, which, in turn, results in customer and shareholder success. This research was based on a case study of a shopping mall in Taipei County. We established a set of performance measurement indicators and gave members of the shopping center a survey. After applying the SEM and LISREL, the results found how important those indicators were. By using multivariate analysis technique, we demonstrated the chain of causation between various perspectives of balanced scorecard. Our findings showed that learning and growth perspective affected internal process perspective positively. Learning and growth perspective affected financial perspective positively. But learning and growth perspective could not affect customer perspective significantly. On the other hand, internal process perspective affected customer perspective positively, but could not significantly affect the financial perspective. Ultimately, we found that customer perspective affected financial perspective positively. In practice, if a shopping center wants to raise profit by strengthening customer perspective, it can enhance learning and growth of employees to increase internal process perspective. Then, better internal process can bring out the improvement in customer perspective.

Kyoto University (京都大学) / 0048 / 新制・課程博士 / 博士(工学) / 甲第13808号 / 工博第2912号 / 新制||工||1430(附属図書館) / 26024 / UT51-2008-C724 / 京都大学大学院工学研究科建築学専攻 / (主査)教授 鈴木 祥之, 教授 河井 宏允, 教授 林 康裕 / 学位規則第4条第1項該当

京都大学 / 新制・課程博士 / 博士(工学) / 甲第23152号 / 工博第4796号 / 新制||工||1750(附属図書館) / 京都大学大学院工学研究科建築学専攻 / (主査)教授 竹脇 出, 教授 大崎 純, 教授 池田 芳樹 / 学位規則第4条第1項該当 / Doctor of Philosophy (Engineering) / Kyoto University / DFAM

1989年起，對台灣零售產業發展是一巨大的變革，萬客隆、家樂福等量販店產業的崛起是最具備現代化改革的代表，2000年以後，福元批發倉儲等相繼退出量販店市場，2003年年初萬客隆的停業與高峰百貨2003年年底的跳票倒閉事件更令人震撼，藉由本產業分析的研究期望能對成功與失敗案例背後成因有更深入的了解。 本文中第一章主要說明研究動機、目的、架構與限制，並對部分學者提出的產業分析文獻做一番探討，藉此，突顯與本研究中「產業矩陣分析法」之差異。第二章對量販店產業的定義與其發展沿革做說明，由於量販店所販售的商品與超商、超市、專賣店、百貨公司與甚至傳統市場有所競爭，對於超商、超市、專賣店、百貨公司與傳統市場等本文將其界定為量販店之間接競爭相關產業，文中也做了簡略的介紹，在本章最後說明量販店產業經營時所面臨的種種困難。 「產業矩陣分析法」的應用在於對產業經營流程中所涉及的價值單元(value unit)從投入(input)到產出(output)的產業價值鏈做系統化的分析，第三章主要在界定量販店產業經營流程與產業價值鏈，並對產業中投入部分的價值單元與產出部分的價值單元給予適切的定義。企業的策略需要因應產業環境變化而做適度的調整。「產業矩陣分析法」是從個別企業的立場著手，將產業價值鏈與策略型態構面和產業型態構面交叉分析，透過產業矩陣的應用，將產業分析與策略分析結合，從中為自己所屬的企業找出最適宜之經營策略應是「產業矩陣分析法」之真正精髓所在。第四章是藉由「產業矩陣分析法」來分析台灣量販店產業特性，將量販店產業的產業背景資料一一呈現，就如同一幅產業空照圖，而個別量販店業者要以哪一種策略進入這個寶山，就看個別企業的本事了。 第五章為本文之總結，文中對量販店產業可能的發展趨勢與經營策略做一些整理，並對政府有關單位提出一些建議，也期望對台灣量販店產業的發展有些許的貢獻。 / Since 1989, the development of Taiwan’s retail industry has been through a dramatic transformation with Marko and Carrefour representing the most contemporary innovative changing Hypermarkets. From year 2000 onwards, Fu-Yuan warehouse subsequently disappeared from the Hypermarket industry. At the beginning of year 2003, the stopping of operation of Marko and the closing of Kao-Mart department store represented more shocking news. Therefore the purpose of this study is to conduct an analysis of the hypermarket industry in order to gain a deeper insight of the successful and failed cases of hypermarkets. The first chapter explains the motive , objective, structure and limitation of this study and also gives a brief discussion of the exiting literature of the analysis of the industry through which the uniqueness of “The analysis of the Industry Matrix” could be emphasized. The second chapter explains the definition of the hypermarket industry and the chronicle of the development of the industry. The products sold by convenient stores, supermarkets, department stores and traditional markets are similar to the products of those of the hypermarkets. Therefore convenient stores, supermarkets, department stores and traditional markets are regarded as indirect competitors of those of the hypermarkets .The definition of these above mentioned industries will also be explained. The later parts of this study explain the various difficulties that may be encountered during the operation of the hypermarkets. The main application of “The Industry Matrix Analysis Method” is to systematically analyze every value unit from input to output of the entire industry value chain. The third chapter mainly explains the operation procedure and the industry value chain of the hypermarket industry and also gives the appropriate definition of the input value units and output value units of the industry value chain. The strategies of a firm must be constantly reviewed and changed according to the changing in the industry environment. “The Industry Matrix Analysis Method” is based on individual firms and is used to analyze the strategy dimensional types and industry dimensional types crossly with the entire industry value chain. By means of“The Industry Matrix Analysis Method”, the industry and strategy analysis could then be combined to find out the most appropriate operation strategies of the firms. This is the core spirit of “The Industry Matrix Analysis Method”. The fourth chapter involves using the “The Industry Matrix Analysis Method”to analyze the characteristics of Taiwan’s hypermarket industry and to present the background information of the hypermarket industry as same as the industry’s bird’s eye perspective picture. Which strategies the firm will take and which firms may dominate the hypermarket industry market depending on their own competence. The last chapter includes the summary of this study. The possible future trend and appropriate operation strategies are summarized. Suggestions for the government are also included. The author expects that this study could make some useful contributions for the development of Taiwan’s hypermarket industry.