Nachhaltige Aspekte werden bei der Vermarktung von Lebensmitteln zunehmend berücksichtigt und erlangen dementsprechend Verbraucherrelevanz. Ziel dieser Arbeit ist es, eine strategische Vorgehensweise für die Vermarktung einer biologischen Produktdiversifizierung als Option zur Stärkung der ökologischen Herstellerkomponente, anhand des Fallbeispiels Bio-Schokoladenmarkt, abzuleiten. Es erfolgt eine Fokussierung auf die industrielle Schokoladenbranche mit dem Absatzkanal Lebensmitteleinzelhandel. Aufgrund des rudimentären wissenschaftlichen Standes wird ein praxisorientiertes Vorgehen mit qualitativen, situativen Forschungsansatz gewählt. Aus der Arbeit lässt sich auszugsweise konstatieren, dass Potentiale auf dem Bio-Schokoladenmarkt vorhanden sind, die jedoch nur unter Aufwendung von erheblichen Transaktionskosten nutzbar sind und ein differenziertes Vorgehen verlangen. Zum Abbau der bestehenden Informationsasymmetrien muss eine geeignete quantitative und qualitative Rohstoffversorgung, z.B. durch Kooperationen, sichergestellt werden. Gleichzeitig sind vertrauensaufbauende Vermarktungsmaßnahmen zu implementieren, die nur bei einem stringenten, nachhaltigen Unternehmensverhalten glaubwürdig sind. Sind diese Voraussetzungen nicht erfüllt, drohen erhebliche Reputationsschäden und von einer Produktdiversifizierung ist abzuraten. / Sustainable aspects are increasingly being considered in food marketing and have now become an object of consumers concern. An approach that takes these developments into account would be to market an organic product to enhance the ecological profile of the manufacturer. In the light of this development, the study identifies the potential of the organic market through an analysis of the cocoa sector and provides an evaluation of the above mentioned option. In addition, it puts forward several strategic recommendations for the implementation of an organic product. Owing to the rudimentary scientific level of existing research, the study applies a qualitative, practical methodology to examine the organic chocolate market. The study establishes that although there is potential in the organic chocolate market, it cannot be exploited without considerable expense. However, for this to be feasible companies require access to more and better information, which can be achieved through backward integration via a joint-venture or cooperation. This will provide the additional benefit of greater transparency, an attribute increasingly being demanded by all members of the value chain. As a result, the business will be in a better position to introduce an appropriate marketing policy and to meet its CSR-obligations. Furthermore, the study shows that in the absence of credible, well-intentioned CSR and marketing activities, it is highly unlikely that the launch of an organic product will have the desired effect. If a company merely attempts to greenwash its image with an organic chocolate, it may end in failure and, in the worst case scenario, could damage its reputation.

中國市場具備龐大內需實力，預期2027年將成為世界第一大經濟體，已成為全球注目及亟欲進入以獲取商機之必爭之地。中國零售業自改革開發迄今30年中，連鎖零售企業門市總數由2003年4.7萬家增加至2006年12.4萬家，批發零售貿易業零售總額，由2002年2,973億人民幣增至2007年7,561億人民幣；零售業者對IT系統需求自2000年僅止於足敷前台收款及後台物管相關連結能正常運作，至2005年起開始重視管理層面的有效性考量，至2009年起更甚而重視系統建置於數據擷取後的分析於績效展現及決策運用；零售企業在IT上的平均投資額由2004年的50餘億人民幣增加至2008年100億人民幣。台灣資訊服務產業軟硬體及系統應用整合開發能力均已臻成熟，在同文同種及地理優勢下，此刻正是揮軍中國市場的絕佳時機。 本研究結果顯示，台灣資訊服務業或可參考Ａ公司以「市場定位目標明確性」及「持續動態發展的經營策略」為基礎的經驗，藉由外部資源引進及內化成果紮根的同步展現，建構符合市場發展階段需求之企業優勢。此外；台灣資訊服務產業若能採以專業分工垂直或水平整合形成策略聯盟夥伴關係，掌握市場需求脈動與即時供給具完備性服務內容，當可合力擊退其他國際企業，大規模實質搶攻大陸商機。 / The enormous potential of China domestic market was expected to become the world's largest economies in 2027, the demand has caught the world's attention and desire to explore the great opportunity. After 30 years of development since economy reformation , China retail industry has grow the total number of retailers from 4.7 million in 2003 to 12.4 million in 2006; the total sales revenue of retail business increased from 297.3 billion RMB in 2002 to 756.1 billion RMB in 2007. Whereas in the mean time, retail IT system has expand its function from POS and back office management in 2000 to the efficiency of business management in 2005, and furthermore, IT requirement expand to data capture and analysis for decision supporting system in 2009; along with the increasing demand of information management, the capital investment in IT has increased from 5 billion RMB in 2004 to 10 billion RMB in 2008. With years of development, Taiwan information service industry now has great opportunity to enter China retail market by leveraging its culture homogeneity and geographical advantages with established core competence in both hardware and system integration. This research explores how company "A" could be a reference for Taiwan information industry. Company "A" build up its core competences thru "market positioning" and "dynamic business strategy", with the integration of external resources and internal talents in different development stages. Pursuant to the reference, if Taiwan information services industry could establish vertical integration or horizontal strategic alliance or partnerships, and keep the same pace with market demands and provide total solutions in timing basis, Taiwan information service industry should be able to compete with international major players of the industry and be part of the rapid growth of China retail business.

印刷電路板產業被稱為「電子系統產品之母」，在我國工業中扮演極為重要的角色，而銅箔基板為印刷電路板生產製造所需之最主要原料，其不僅對印刷電路板產品之品質有很大的影響，也在其材料成本中佔最高的比重。銅箔基板產業上承樹脂、銅箔及玻纖布等原物料供應鏈，下接印刷電路板之製造，居印刷電路板產業鏈之樞紐位置，其重要性不言可喻。 歷經長期的發展，銅箔基板產業已逐漸由成長期步入成熟期，產業的競爭也已趨於白熱化。近年來的產業環境變化，如四C(電腦、通訊、消費性電子與汽車)產業的蓬勃發展、環保意識抬頭及其相關法令政策的制、修訂、大陸世界工廠的成形、以及業界的垂直整併與規模擴張等，除對業者造成衝擊與挑戰外，也帶來了新的機會，如何掌握機會並因應挑戰？考驗著經營者的智慧。 本研究採個案研究方式探討台灣銅箔基板產業之經營策略，首先檢視產業之外部環境，其中並以Porter之五力分析模型進行產業的結構與競爭分析，再彙整出外部環境變化所產生的機會與威脅；其次，透過資料蒐集及深度訪談方式，探討個案公司過去之經營策略與績效、其組織之策略困擾及挑戰、與其內部優、劣勢後，提出研究者對該公司經營策略的觀察與建議。也期望藉本個案研究可以讓台灣的銅箔基板廠商對整體外部環境之變化有更進一步的了解，並可供作其審視組織內部優、劣勢，及擬定經營策略時之參考。 關鍵詞：「印刷電路板」、「銅箔基板」、「經營策略」、「五力分析」、「SWOT分析」 / The printed circuit board (PCB) industry is called “the mother of the products of electronic systems” and plays a very important role in Taiwan’s industry. Copper clad laminate (CCL) is the most essential material necessary to the manufacturing of the PCB. It’s not only strongly related to the quality of the PCB products, but also accounts for the maximum proportion of the material cost. The CCL industry succeeds to the supply chain of materials such as resin, copper and glass cloth and connects with the production of PCB. It’s situated at the pivot position of the PCB industry and the importance of CCL industry is self-evident. After long-term development, CCL industry has gradually stepped into the “maturity stage” from the “growth stage” and the competition in this industry has become intense. The recent changes in the industry environment such as the prosperous development of the 4C industries (Computer, Communication, Consumer electronics and Car), environtal consciousness gaining ground and leading to the legislation and amendment of the related ordinances and policies, the forming of China as the world factory, the industrial vertical integration and scale-up expansion etc. not only result in the impact and challenges but also bring in new opportunities. How to grasp the opportunities and respond to the impact challenges the wisdom of the senior management. The business strategy of Taiwan’s CCL industry was looked into by means of case study in this present research. Firstly, the external environment of the industry was examined among which Poter’s five forces framework was used to analyze the industry structure and the competition inside. Then, the threats and opportunities resulted from the changes of external environment were summarized. Secondly, the case company’s business strategies and achievements in the past, the bother and the challenges of the organization in strategy formulation, the internal strengths and weaknesses of the corporate were investigated via data collection and depth interview. Eventually the observations and suggestions on the business strategy of the case company were addressed. It is hoped that this research could provide Taiwan’s CCL manufacturers with a further understanding to the changes of external environment and serve as a reference resource while the manufacturers examine their strengths and weaknesses and formulate their business strategies. Key Phrase: PCB, CCL, Business Strategy, Five Forces Analysis, SWOT Analysis

隨著國人對紅酒的品飲需求的增加，大街小巷林立的酒鋪也增加許多，從進口商的角度而言，進口商要用甚麼樣的方式才可以讓自己的酒銷售的好呢？如何才可以在這酒海中殺出重圍呢？要怎樣才可以讓消費者青睞呢？要進什麼地方的酒才有競爭力？要進什麼樣口味的酒呢？ 目前國內對於葡萄酒相關方面的研究並不多，針對一個「贏」的策略是需要比較全面性的思考與架構，這也就是本研究所想要達到的目的。本研究的目的即在探討進口商是否能在一開始就可以做出正確的進口策略的選擇，以達到事倍功半的效果；當然這其中就包括了目標市場、產品、通路、 行銷方式以及價格的選擇與制定。 本文想探討的是小型或初進入台灣市場的葡萄酒專門進口商，希望從特定的目標市場客群來進行分析，從而找出其中的基本要素， 提供進口商在做進口策略規劃時有更明確的思考模式與方向。因此，本研究之問題可以歸納為：紅酒進口商之營運策略(包含進口國與進口酒品的選擇、定價、 推廣以及通路等相關策略)為何？ 本研究為探討性個案研究，所採取的研究架構是從進口的環節開始，探討在現有市場環境下，一個專業葡萄酒進口商或是初進入市場的小型貿易商要如何進入市場，其進入市場之進口策略應該如何選擇，從何處開始會較有勝算，藉由研究架構來探討進入之規則。研究方法乃採用文獻探討與個案訪談，試圖厘清其中成功立足於市場之重要原理原則。 從進口商的資源開始，逐步探討其進口策略的各個重要面向，檢視其行銷組合與策略面的契合度，最後再確認其績效與策略面及行銷組合的結果是否與原定目標相符；希望能在這樣的研究架構下找出各不同類型進口商採用的策略與搭配的行銷組合，期能讓市場新進者有所參考。 本研究乃以個案研究(Case Study)為主要的研究方式。研究對象為本國內的 專業葡萄酒進口商，藉由不同型態的廠商來比較分析。因此，選擇廠商的標準為：(a)業界已有知名度，(b)進口並販賣多種葡萄酒，(c)有直營的店頭或門市，(d)有配合訪談之意願，(e)有網路推廣之經驗。 本研究發現作為一個小型的初階紅酒進口商之營運策略有幾個基本要件 ： 1.專業知識的必要性高。 2.與國外溝通語言能力，英文是基本必要條件，若能有生產國當地語言幫忙如法文、 西班牙文、葡文、德文則是錦上添花。 3.資金是最重要的。 4.除以上三點外，業內經驗是加分但非必要性，擁有客群是加分會讓初期營運較快速順利，產品的品質則是基本必要條件無庸贅述，若品質不佳反而會遭致麻煩。 5.進口國與進口對象的選擇與掌握是一個關鍵因子。 6.目標市場的準確性，要就自己所處的環境先分析優劣勢，再來做市場的區隔而後訂出目標市場並定位之。 7.行銷組合(產品、價格、通路、推廣)是要互相搭配的，要看自己手上有甚麼市場需求來建立組合，彼此之間有高度的關聯性，不可以多頭馬車，信手拈來。 8.客戶關係的維護是很重要的。 作為一個專業的紅酒進口商，不只是將酒進口到國內就算了事，進口的動作只是其中的一個環節，最重要是事前的規劃，也就是將前前後後營運的所有環節全部要連貫起來，如此在貨品進口以後才能順利銷售出去，達到營運獲利的目標。 本節所提之八點研究結論或許不是創新的理論，但是經個案分析的結果， 很多的企業之所以成功或失敗，往往都不知道成在何處或敗在何方，在時勢環境變遷之後，還沿用過去的經驗從事，因此往往雷聲大雨點小，最後只有收場一途； 本研究之發現希望能為紅酒進口商在起始之初就設定了一個明確的方向與檢查表，讓許多的事情能事先就思考透徹，如此才易於邁向成功的坦途。 關鍵字：營運策略、資源基礎論、市場區隔、目標市場、產品定位、行銷組合、客戶關係管理、紅酒、進口商、進口國、進口對象。 / From the needs of wine increased in Taiwan area, many stores opened everywhere in the city, the importers wondered how they can sell better? What are the customers’ want? What wine has highly competition power? How is the market taste? There are less studies of wine in local, the purpose of this study is to find out a win-win strategy that can be told as thinking logics and frames. This study is trying to figure out can importers make the right import strategies from the initial stage, that means the choose and setting of Target Markets, Products, Promotions, Marketing Mix and Pricing. The questions of this study can be told as: Business Strategies of Red Wine Importers(including choose of import countries, wine varieties, pricing, promotion and place).This study analyze the specific target market of small sized firms or the beginners in Taiwan wine market, trying to get some key elements for the importers when doing import’s strategies; The case study start from the import stage, how a small sized firm or beginner wants to enter into local market, what is the enter strategies, from where will be the best, use the frame setting in Chapter Three to check the rules of enter, use the Literature brought in Chapter two and cases interview to find some important key factors. First, check the resources they have, check every faces of their import strategies, and see how the marketing mix fit or not, finally reconfirm is the performance meet with their strategies and marketing mix? Case study is the main research method of this study, interview objects set as local importers in Taiwan, selection criteria is :(a)named firms, (b)import many different wines, (c)has own shop, (d)willing to accept our interview, (e)experience of internet sell. We found eight points as a small sized Red Wine importers’ business strategies as following: 1.Professional knowledge is essential. 2.Language as communication tools, English is only the basic, others would be plus like French, Spanish, German, … 3.Funds are the most important. 4.Past experience in wine is good but not necessary, customer base will more helper in initial stage’s business running, products without quality will be a disaster. 5.Control and choose of import countries and objects is the key factor. 6.Accuracy of Target Market. 7.The smooth and correlation of the Marketing mix is high. 8.Customer Relationship Maintenance is important. To be a professional wine importers not only import the wine into the country but also needs the pre-planning when import, that means every step of business need highly coherent with，then the goods can be sold easily and smoothly to make money as purposed. This eight conclusions may not the first innovation, but it’s the analysis result of the real cases, most of the firms do not know the points where they success or failed, sometimes they use the old experiences as strategies and do not look at the now situation they faced, that’s why they lost the games; this study hope to use the eight basic elements that verified in the study to help the red wine importers from the very beginning, set them a right direction and a check list to help make things better. Key Words: business strategy, resource based view(RBV), market segmentation, target market, positioning, marketing mix, customer relationship management(CRM), red wine, importers, import country, import objective.

The thesis explores the factors affecting the availability and utilization of work-life balance programs in Canadian workplaces and how employee involvement and participation programs can help employees balance their work and life. The introductory chapter provides background information on the importance of balancing work and life. It outlines chapters two, three, and four and reveals the overarching theme that unites them. Chapter Two explores how business strategy affects the availability of work-life balance programs. This chapter uses the 2003 and 2004 Canadian Workplace and Employee Survey to demonstrate that product leadership business strategy is positively related to the likelihood of adopting work-life balance programs (i.e. employee assistance programs, fitness and recreation centers). Cost leadership strategy is shown to be negatively correlated to the adoption of these programs. This study also finds that high performance work systems mediate the relationship between business strategy and employer responsiveness to work-life balance issues. Chapter Three investigates how a company’s family-friendly culture affects the likelihood of an employee’s use of parental leave. Using a national representative and linked employer and employee survey, this study finds that a long-hour organizational culture, which is revealed through managers’ work hours, discourages new parents from taking parental leave. This study also finds that when managers work long hours, it has a greater negative effect on the probability of male employees taking parental leave than female employees. Chapter Four discusses how participation in decision making (PDM) can help employees balance the demands from work and life. Using Karasek’s (1979) job demand-job control model, this study finds that PDM can reduce work-life conflict, but the reduction only works for employees who work long hours. For those employees who work short hours, PDM increases their work-life conflict. Chapter Five summarizes the empirical results. Implications for employers, labour unions, and policy makers are discussed.

The past two decades have witnessed significant growth in home-based work (HBW), particularly home-based business (HBB) activity and self-employment. These phenomena are attributed to factors such as flexible organization of production. While some empirical accounts on HBW and HBB activity in Canada do exist, they have mostly been conducted at the national or urban level rather than in rural areas. This thesis, therefore, places greater emphasis on rural HBBs in Saskatchewan where out-migration of people is threatening the viability and sustainability of rural and small communities. It is argued that rural sustainability largely depends on economic viability. The study area for the research includes the City of Saskatoon and the countryside surrounding this city. <p>The overall goal of this research is to contribute to the discussion of rural sustainability by considering HBBs as a potential strategy to achieve sustainability in rural areas and small communities. Therefore, the primary objectives of the dissertation are to examine the nature and degree of relationships of home business activity between rural, rural-urban fringe and urban areas, and the implications on links for sustainability of rural households and communities; to examine the relationship of HBB activity to the concept of rural entrepreneurship and business development; and to assess the contributions of rural and small town HBBs to the sustainability of households and communities in Saskatchewan. <p>A combination of the concept of sustainable community development, the von Thunen model and the competitive strategy model (i.e., cost-leadership, differentiation, focus) provide the theoretical framework of the thesis. Through snowball sampling and mail questionnaire surveys, primary data on HBBs were obtained from Saskatoon and its surrounding regions in Saskatchewan for micro-level analysis. Both qualitative and quantitative techniques were employed to analyze the data. <p>Major findings of the thesis include the linkages that HBBs create among places and the impact of links on community sustainability; and the apparent spatial variations in HBBs, motivations, competitive strategies, and benefits of home businesses from the urban core to the limits of the rural hinterland. It was also found that home businesses contribute positively to the sustainability of households and communities in rural Saskatchewan. Specifically, they generate significant revenue and employment opportunities for people, while supporting local economies through their networks, purchasing and selling of goods and services locally as well as keeping managers and members of their households in rural areas and small communities for considerable number of years. Indeed home-based occupation is a vital component of the mechanisms for rural sustainability. Also, this thesis proposed a rural-urban HBB model for future social science research. <p>Major conceptual underpinnings of the research include rural-urban relations; regional and community economic development, sustainable community development; rural entrepreneurship, home-based work, home business, self-employment, competitive strategy, and the von Thunen Isolated State model.

The thesis explores the factors affecting the availability and utilization of work-life balance programs in Canadian workplaces and how employee involvement and participation programs can help employees balance their work and life. The introductory chapter provides background information on the importance of balancing work and life. It outlines chapters two, three, and four and reveals the overarching theme that unites them. Chapter Two explores how business strategy affects the availability of work-life balance programs. This chapter uses the 2003 and 2004 Canadian Workplace and Employee Survey to demonstrate that product leadership business strategy is positively related to the likelihood of adopting work-life balance programs (i.e. employee assistance programs, fitness and recreation centers). Cost leadership strategy is shown to be negatively correlated to the adoption of these programs. This study also finds that high performance work systems mediate the relationship between business strategy and employer responsiveness to work-life balance issues. Chapter Three investigates how a company’s family-friendly culture affects the likelihood of an employee’s use of parental leave. Using a national representative and linked employer and employee survey, this study finds that a long-hour organizational culture, which is revealed through managers’ work hours, discourages new parents from taking parental leave. This study also finds that when managers work long hours, it has a greater negative effect on the probability of male employees taking parental leave than female employees. Chapter Four discusses how participation in decision making (PDM) can help employees balance the demands from work and life. Using Karasek’s (1979) job demand-job control model, this study finds that PDM can reduce work-life conflict, but the reduction only works for employees who work long hours. For those employees who work short hours, PDM increases their work-life conflict. Chapter Five summarizes the empirical results. Implications for employers, labour unions, and policy makers are discussed.

The past two decades have witnessed significant growth in home-based work (HBW), particularly home-based business (HBB) activity and self-employment. These phenomena are attributed to factors such as flexible organization of production. While some empirical accounts on HBW and HBB activity in Canada do exist, they have mostly been conducted at the national or urban level rather than in rural areas. This thesis, therefore, places greater emphasis on rural HBBs in Saskatchewan where out-migration of people is threatening the viability and sustainability of rural and small communities. It is argued that rural sustainability largely depends on economic viability. The study area for the research includes the City of Saskatoon and the countryside surrounding this city. <p>The overall goal of this research is to contribute to the discussion of rural sustainability by considering HBBs as a potential strategy to achieve sustainability in rural areas and small communities. Therefore, the primary objectives of the dissertation are to examine the nature and degree of relationships of home business activity between rural, rural-urban fringe and urban areas, and the implications on links for sustainability of rural households and communities; to examine the relationship of HBB activity to the concept of rural entrepreneurship and business development; and to assess the contributions of rural and small town HBBs to the sustainability of households and communities in Saskatchewan. <p>A combination of the concept of sustainable community development, the von Thunen model and the competitive strategy model (i.e., cost-leadership, differentiation, focus) provide the theoretical framework of the thesis. Through snowball sampling and mail questionnaire surveys, primary data on HBBs were obtained from Saskatoon and its surrounding regions in Saskatchewan for micro-level analysis. Both qualitative and quantitative techniques were employed to analyze the data. <p>Major findings of the thesis include the linkages that HBBs create among places and the impact of links on community sustainability; and the apparent spatial variations in HBBs, motivations, competitive strategies, and benefits of home businesses from the urban core to the limits of the rural hinterland. It was also found that home businesses contribute positively to the sustainability of households and communities in rural Saskatchewan. Specifically, they generate significant revenue and employment opportunities for people, while supporting local economies through their networks, purchasing and selling of goods and services locally as well as keeping managers and members of their households in rural areas and small communities for considerable number of years. Indeed home-based occupation is a vital component of the mechanisms for rural sustainability. Also, this thesis proposed a rural-urban HBB model for future social science research. <p>Major conceptual underpinnings of the research include rural-urban relations; regional and community economic development, sustainable community development; rural entrepreneurship, home-based work, home business, self-employment, competitive strategy, and the von Thunen Isolated State model.

<p>Information system (IS), in other words computerised programs and application that a company uses is a central part in its organisation. Information technology (IT) is the hardware and infrastructure that an IS uses. IS and IT is then related to each other and several use the term IS/IT to describe the two words. Several small enterprises (10-49 employees) use IS/IT to a higher extent in order to work efficiently and many firms should not work without IS/IT. Because small enterprises are a major part in the economy for western world countries’ they find it important that these enterprises are efficient. A business plan is essential in order to make an enterprise work efficient. A business plan is important if the company should borrow money from bank or administer money from financiers. A business plan normally contains the company’s vision statement, mission statement, goals, business strategy and action items. In this thesis we only focus on strategies because we want to limit our research and because we have an interest of strategies in general. The business strategy is a roadmap which includes information about how the enterprise could fulfil its business plan’s goals. It is therefore impor-tant that the business plan and the business strategy are linked to each other, for example will the strategy suffer if the goals are poorly stated. To have this relation it is impor-tant to have a strategy that is explicit, this type of strategy is made through a planning process which is documented. The other type is called implicit and is made through activities for the different divisions of the enterprise, which is not documented.</p><p>To make the right decisions and investments for IS/IT it is essential to have an IS/IT strategy, which could be used for the company to reach IS/IT-goals and objectives.</p><p>The main question for this thesis is: How does IS/IT strategy influence business strategy within small service enterprises in Sweden and what factors can improve IT strategy’s impact on business strategy in small Swedish service enterprises? The purpose is to investigate how IS/IT strategy influences and improves business strategy in small Swed-ish service enterprises. We also aim to study how IS/IT strategy is applied in small Swedish service enterprises.</p><p>We did our empirical research on six small service enterprises in Jönköping. Three of the respondents had a documented explicit business strategy and none of them had an explicit IS/IT strategy. All the respondents said that they did not prioritise to keep the strategy updated and that the day-to-day issues were more important. The result is that we did not find any factors in IS/IT strategy that improved the business strategy in small Swedish service enterprises. The characteristics that the enterprises do not work with these issues and is seldom applied. The enterprises are more interested in day-today issues, our result differs therefore from the literature in this subject.</p> / <p>Informationssystemet (IS) det vill säga datoriserade program och applikationer som ett företag använder sig av är en central del i verksamheten. Informationsteknologi (IT) är hårdvaran och infrastrukturen som IS använder sig av. I och med detta är IS och IT starkt relaterade till varandra och flera brukar benämna detta med IS/IT. Flera småföre-tag (10-49 anställda) använder sig i allt större utsträckning av IS/IT i deras verksamheter och många skulle inte kunna fungera utan IS/IT. Hit hör även att småföretag är en be-tydande del flera länders ekonomi. För att ett företag ska kunna fungera effektivt bör det finnas en affärsplan som är elementär då företaget ska ta lån av bank eller förvalta pengar från finansiärer. I en affärsplan finns vanligen en vision, affärsidé, mål, strategi, nätverk, Produkt/tjänst inklusive prissättning, marknadsplan (kunder, marknad, konkur-renter, marknadsundersökning), budgetar och tid- och aktivitetsplan. I denna uppsats inriktar vi oss endast på strategier eftersom vi vill begränsa uppsatsen och vi har ett stort intresse för strategier. En strategi är ett tillvägagångssätt för att uppfylla företagens uppsätta mål. Det finns dock en relation mellan de olika delarna i affärsplanen och de är inte helt skilda från varandra, exempelvis så blir strategin med största sannolikhet bristande om målen är dåligt utformade. För att ha denna relation är det vikigt att ha en explicit strategi. Denna typ av strategi är framtagen genom en planeringsprocess som är dokumenterad medan en implicit är utvecklad genom händelser inom företaget som inte är dokumenterade.</p><p>För att fatta de rätta besluten och planera investeringar för IS/IT korrekt är det grund-läggande med en IS/IT-strategi, som kan användas för att nå målen för IS/IT.</p><p>Vår huvudfråga är: Hur kan IS/IT-strategi påverka affärsstrategi hos svenska små tjänsteföretag och hur kan denna relation förbättras? Syftet är att undersöka hur IS/IT-strategi kan påverka och förbättra affärsstrategi i små svenska tjänsteföretag. Vi ämnar också studera hur IS/IT-strategi används i små svenska tjänsteföretag.</p><p>Vi gjorde vår empiriska undersökning på sex små tjänsteföretag i Jönköping. Tre av fö-retagen hade en explicit affärsstrategi och ingen hade en explicit IS/IT strategi. Resultat är att små tjänsteföretag till största delen använder sig av implicita affärs- och IS/IT-strategier. Vi hittade ingenting som tyder på att IS/IT-strategi påverkar affärsstrategi i små svenska tjänsteföretag. Företagen är istället mer intresserade av händelser som är mer dagsaktuella, vilket skiljer sig från litteraturen inom detta område.</p>

摘要 中國自1970年代末期經濟改革開放以來，經濟快速成長，導致2012年中國的GDP已經超過了8兆美元，成為繼美國之後的世界第二經濟大國。隨著經濟的成長，中國也逐漸由製造業為主的經濟體，朝向發展服務業和內需型產業轉變。中國人民所得增加，消費能力增強，近幾年量販業在中國蓬勃發展，相較之下臺灣量販店目前的展店速度與營收成長趨緩。 本研究以在兩岸都設有賣場的量販店業者潤泰集團大潤發及法商家樂福為研究對象，蒐集這兩家業者在臺灣和中國兩地的相關資料，以市場定位、經營理念、經營策略、以及經營績效等，深入整理與分析，再運用深度訪談，透過競爭策略五力分析及SWOT分析，探討量販店業者如何運用兩岸不同的市場及不同經營策略創造績效。研究結果顯示不論是五力分析或是SWOT分析，中國大潤發的競爭力最強。反之，在五力分析中台灣家樂福所受影響最大，其中尤其以購買者的議價能力、替代品或服務的威脅，以及現有廠商的競爭程度等方面所受影響較大。另一方面，在SWOT分析中，中國家樂福較居於劣勢，而所受的威脅也最強，主要原因為門市集客力弱及面臨租金成本提高的壓力。 關鍵字：大潤發、家樂福、經營策略、經營績效、五力分析 / Abstract Since its reform in late 1970s, China has experienced high economic growth. With GDP over 8 trillion USD, in 2012 China became the second largest economy ranked only behind the USA. Accompanying with such growth, China slowly transited from a manufacturing-based into a service and domestic-based economy. As the economic condition improves, people’s consumption power increases, which drives rapid growth of the hypermarket industry in China; and as contrast, the Taiwanese hypermarket industry is reaching a plateau during the same period of time. In this research, a comparative study is conducted with hypermarket industries in China and Taiwan. Taking Carrefour and RT-Mart chains, that operate on both sides of the Taiwan Strait, as samples, this study employs SWOT analysis and Michael Porter’s Five Forces Model to investigate the business strategy and performance differences. In particular, this study collects business data of said companies, including company’s vision, market position, business strategy, and operational performance, and the exploration was supplemented by in-depth interviews with the high-ranking staff members in the two companies. The findings suggest that RT-Mart China is the most competitive confirmed by both SWOT and Five Forces analyses while Carrefour Taiwan is impacted by the buyer bargain power and threat of substitutes and services. In addition, via SWOT analysis, it is found that Carrefour China is in a weak position since it is suffering from high rental costs and inability to gather customers. Keywords: RT-Mart, Carrefour, business strategy, business performance, Michael Porter’s five forces analysis