Рано или поздно перед руководством как коммерческой, так и некоммерческой организации встает вопрос о том, как повысить эффективной деятельности. Процессно-ориентированная система управления зарекомендовала себя как наиболее эффективная. Актуальность темы выпускной квалификационной работы обусловлена существующей необходимостью выбора эффективной концепции управления на предприятии некоммерческого сектора. Результатом работы является получение процессно-ориентированных моделей ключевых бизнес-процессов предприятия, а также расчеты экономической эффективности ИТ-проекта по внедрению процессно-ролевого подхода на предприятии. Практическая ценность данной работы заключается в готовности предложенных процессно-ориентированных моделей бизнес-процессов и ИТ-проекта по внедрению процессно-ролевого подхода к использованию на предприятиях некоммерческого сектора. / Sooner or later, before the management of both a commercial and non-commercial organization arises as to how to increase efficient activities. The process-oriented management system has proven itself as the most efficient. The relevance of the topic of final qualifying work is due to the existing necessity of choosing an effective management concept at the enterprise of the non-profit sector. The result of the work is to obtain process-oriented models of key business processes of the enterprise, as well as calculations of the economic efficiency of the IT project to introduce the process-role approach in the enterprise. The practical value of this work is the willingness of the proposed process-oriented models of business processes and the IT project to introduce a process-role approach to use at the non-commercial sector enterprises.

Цель исследования – разработать методические основы управления изменениями при планировании и внедрении ресурсных и финансовых модулей ERP-системы на промышленном предприятии для управления производством. Предложена дорожная карта управления изменениями при внедрении ERP-системы, особенностью которой является последовательность этапов планирования изменений, анализа внутренней среды и организации работы команды трансформации на основе идентификации чемпионов и владельцев процессов, оценки эффективности внедрения решений, управления цифровой культурой и наличия цифровых компетенций, поддерживающих трансформацию. Предложенная карта позволит поддержать стратегию компании по повышению прозрачности внутренней среды и акцентировать внимание на процессах вовлечения персонала и использования его интеллектуального потенциала для достижения операционной эффективности. / The purpose of the study is to develop methodological foundations for change management in the planning and implementation of resource and financial modules of the ERP system at an industrial enterprise for production management. A roadmap for change management during the implementation of an ERP system is proposed, a feature of which is the sequence of stages of planning changes, analyzing the internal environment and organizing the work of the transformation team based on the identification of champions and process owners, evaluating the effectiveness of implementing solutions, managing digital culture and the availability of digital competencies that support transformation. The proposed map will support the company's strategy to increase the transparency of the internal environment and focus on the processes of involving personnel and using their intellectual potential to achieve operational efficiency.

Цель исследования – разработка инвестиционного проекта автоматизации бизнес-процессов на сельскохозяйственном предприятии. Научная новизна выпускной квалификационной работы заключается в определении требований для выбора системы автоматизации предприятия сельскохозяйственного производственного кооператива; определении этапов схемы автоматизации бизнес-процессов организации при ее присоединении к экосистеме; разработке методологии автоматизации внешних бизнес-процессов организации при ее присоединении к экосистеме; составлении бизнес-плана инвестиционного проекта, отвечающего всем заданным параметрам автоматизации бизнес-процессов предприятия. Эффективность исследовательской работы состоит в оптимизации маркетинговой деятельности СПК «Птицесовхоз «Скатинский»» в следствие использования предоставляемых бизнес-экосистемой современных методов работы сельскохозяйственных предприятий, а именно расширение рынка сбыта продукции, продвижение услуг в условиях ограниченного спроса и возможность цифрового управления сельскохозяйственным предприятием. / The purpose of the study is to develop an investment project for the automation of business processes at an agricultural enterprise. The scientific novelty of the final qualification work consists in determining the requirements for choosing an automation system for an agricultural production cooperative enterprise; determining the stages of an organization's business process automation scheme when it joins the ecosystem; developing a methodology for automating the organization's external business processes when it joins the ecosystem; drawing up a business plan for an investment project that meets all the specified parameters of automation of business processes of the enterprise. The effectiveness of the research work consists in optimizing the marketing activities of the SEC "Poultry Farm "Skatinsky"" as a result of the use of modern methods of work of agricultural enterprises provided by the business ecosystem, namely, the expansion of the market for products, the promotion of services in conditions of limited demand and the possibility of digital management of an agricultural enterprise.

В магистерской диссертации представлены концепция, требования к онлайн тренажеру для отработки математических навыков, описание архитектуры приложения. Осуществлен выбор для реализации каждого уровня архитектуры с обоснованием. Разработаны клиентская и серверная части онлайн приложения, выполняющего функции математического тренажера. / The master's thesis presents the concept, requirements for an online simulator for practicing mathematical skills, and a description of the application architecture. A choice is made for the implementation of each level of the architecture with justification. The client and server parts of the online application, which performs the functions of a mathematical simulator, have been developed.

В работе рассматривается человеческий капитал организации как значимый фактор достижения результативности организаций банковского сектора. Проанализированы основные теоретические подходы к изучению человеческого капитала, построена схема системы управления человеческим капиталом организации через призму результативности. Автором работы дана оценка соответствия человеческого капитала банковской группы «ПАО «СКБ-банк» критериям результативности деятельности банка в соответствии с современными трендами развития банковского сектора. Разработана методика оценки и даны рекомендации по совершенствованию системы управления человеческим капиталом для повышения результативности бизнес-процессов в банковской организации. / The paper considers the human capital of an organization as a significant factor in achieving the effectiveness of organizations in the banking sector. The main theoretical approaches to the study of human capital are analyzed, the scheme of the organization's human capital management system through the prism of performance is constructed. The author of the work assessed the compliance of the human capital of the banking group "PJSC "SKB-Bank" with the criteria of the bank's performance in accordance with modern trends in the development of the banking sector. The evaluation methodology has been developed and recommendations have been made to improve the human capital management system to improve the effectiveness of business processes in a banking organization.

aus der Einleitung: ...Ziel ist es, ein wissenschaftlich fundiertes AMM (Agile Maturity Models) zu entwickeln, das jedoch auch in der Praxis anwendbar ist. Um dieses Ziel zu erreichen und die Forschungsfrage zu beantworten, wird mit Hilfe des Design-Science-Research (DSR) ein AMM entwickelt. Für das konkrete Vorgehensmodell wird die DSR-Methode nach Peffers, Tuunanen, Rothenberger und Chatterjee (2007) angewandt. Zunächst werden in der Studie kurz die theoretischen Grundlagen zur Agilität und Reifegradmessung vorgestellt. Der folgende Abschnitt beschäftigt sich mit der DSR-Methode und der iterativen AMM-Entwicklung. Es folgen ein Pre-Test sowie eine Evaluierung des AMM. Abschließend rundet ein Fazit den Beitrag dieser Studie mit Vorschlägen für zukünftige Forschung ab.

The prerequisites for the organization's transition to the category of digital enterprises are analyzed and identified. The signs by which organizations can be classified as digital enterprises are described. A digital business process model of a woodworking industry enterprise has been developed in the AnyLogic environment based on real data, which allows analyzing and optimizing business processes, identifying problem areas, and developing solutions to improve the efficiency of the enterprise. / Проанализированы и выявлены предпосылки перехода организации в категорию цифровых предприятий. Описаны признаки, по которым организации можно отнести к цифровым предприятиям. Разработана цифровая модель бизнес-процессов предприятия деревообрабатывающей отрасли в среде AnyLogic на основе реальных данных, позволяющая анализировать и оптимизировать бизнес-процессы, выявлять проблемные места, разрабатывать решения для повышения эффективности работы предприятия.

Organisations and job content will continually change irrespective of the employee or job context. The ability to understand, initiate and manage change is therefore, an essential skill for any change agent. The general aim of this research was to investigate the impact of change management on role conflict, role ambiguity and job satisfaction. "Change management", "role conflict", "role ambiguity" and "job satisfaction" were conceptualised. This change process was described and the effect of change management on role conflict, role ambiguity and job satisfaction was determined. Instruments for measuring these concepts were administered among 116 employees who have been subjected to extensive organisational change within a large transport organisation. It was found that change management has a significant impact on role conflict, role ambiguity and job satisfaction. The change management process used in this research potentially enables Human Resources managers and change agents to reduce role conflict, role ambiguity and job satisfaction during large scale organisation change. / Industrial and Organisational Psychology / M.Comm. (Industrial Psychology)

Thesis (MComm)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: An application software package implementation is a complex endeavour, and as such it requires the proper understanding, evaluation and redefining of the current business processes to ensure that the project delivers on the objectives set at the start of the project. Numerous factors exist that may contribute to the unsuccessful implementation of application software package projects. However, the most significant contributor to the failure of an application software package project lies in the misalignment of the organisation’s business processes with the functionality of the application software package. Misalignment is attributed to a gap that exists between the business processes of an organisation and what functionality the application software package has to offer to translate the business processes of an organisation into digital form when implementing and configuring an application software package. This gap is commonly referred to as the information technology (IT) gap. The purpose of this assignment is to examine and discuss to what degree a supporting framework such as the Projects IN Controlled Environment (PRINCE2) methodology assists in the alignment of the organisation’s business processes with the functionality of the end product; as so many projects still fail even though the supporting framework is available to assist organisations with the implementation of the application software package. This assignment proposes to define and discuss the IT gap. Furthermore this assignment will identify shortcomings and weaknesses in the PRINCE2 methodology which may contribute to misalignment between the business processes of the organisation and the functionality of the application software package. Shortcomings and weaknesses in the PRINCE2 methodology were identified by: • Preparing a matrix table summarising the reasons for application software package failures by conducting a literature study; Mapping the reasons from the literature study to those listed as reasons for project failure by the Office of Government Commerce (the publishers of the PRINCE2 methodology); • Mapping all above reasons to the PRINCE2 methodology to determine whether the reasons identified are adequately addressed in the PRINCE2 methodology. This assignment concludes by proposing recommendations for aligning the business processes with the functionality of the application software package (addressing the IT gap) as well as recommendations for addressing weaknesses identified in the PRINCE2 methodology. By adopting these recommendations in conjunction with the PRINCE2 methodology the proper alignment between business processes and the functionality of the application software package may be achieved. The end result will be more successful application software package project implementations. / AFRIKAANSE OPSOMMING: Toepassingsprogrammatuurpakket implementering is komplekse strewe en vereis daarom genoegsame kennis, evaluasie en herdefiniëring van die huidige besigheidsprosesse om te verseker dat die projek resultate lewer volgens die doelwitte wat aan die begin van die projek neergelê is. Daar bestaan talryke faktore wat kan bydrae tot die onsuksesvolle implementering van toepassingsprogrammatuurpakket projekte. Die grootste bydrae tot die mislukking van toepassingsprogrammatuurpakket lê egter by die wanbelyning van die organisasie se besigheidsprosesse met die funksionaliteit van die toepassingsprogrammatuurpakket. Wanbelyning spruit uit gaping tussen die besigheidsprosesse van `n organisasie en die funksionaliteit wat die toepassingsprogrammatuur kan aanbied om die besigheidsprosesse van 'n organisasie om te skakel in digitale formaat wanneer `n toepassingsprogrammatuurpakket geimplementeer en gekonfigureer word. Daar word gewoonlik na hierdie gaping verwys as die informasie tegnologie (IT) gaping. Die doel van hierdie opdrag is om te evalueer en bespreek in watter mate ondersteunende raamwerk soos die PRojects IN Controlled Environment (PRINCE2) metodologie kan help om die organisasie se besigheidsprosesse in lyn te bring met die funksionaliteit van die eindproduk; aangesien so baie projekte steeds misluk ten spyte van die ondersteunende raamwerke wat beskikbaar is om organisasies by te staan met die implementering. Die opdrag beoog om die IT gaping te definieer en te bepreek. Verder sal hierdie opdrag die swakhede in die PRINCE2 metodologie, wat moontlik die volbringing van behoorlike belyning tussen die besigheidsprosesse en die funksionaliteit van die toepassingsprogrammatuurpakket belemmer, identifiseer. Swakhede en tekortkominge in die PRINCE2 metodologie is as volg geïdentifiseer: • Voorbereiding van matriks-tabel wat die redes vir toepassingsprogrammatuurpakket mislukking deur middel van die uitvoering van literatuurstudie opsom • Koppeling van die redes bekom deur middel van die literatuurstudie met die redes vir projek mislukking geidentifiseer deur die Office of Government Commerce (uitgewers van die PRINCE2 metodologie) • Koppeling van al die bogenoemde redes na die PRINCE2 metodologie om vas te stel of die redes wat geïdentifiseer is voldoende deur die PRINCE2 metodologie aangespreek word. Die opdrag sluit af met aanbevelings om die besigheidsprosesse in lyn te bring met die funksionaliteit van die toepassingsprogrammatuurpakket en aanbevelings vir swakhede wat in die PRINCE2 metodologie geïdentifiseer is aan te spreek. Behoorlike belyning tussen besigheidsprosesse en die funksionaliteit van toepassingsprogrammatuurpakket kan behaal word indien hierdie aanbevelings aangeneem word en tesame met die PRINCE2 metodologie gebruik word. Die eindresultaat is meer suksesvolle implementering van toepassingsprogrammatuurpakket projekte.

Um Sistema de Gestão Integrado (SGI) pode ser entendido como uma abordagem que visa o aprimoramento no desempenho de uma organização por meio do ciclo PDCA, e cujos requisitos podem ser baseados em normas mundialmente conhecidas. Apesar do grande volume de pesquisas que abordam formas de se implantar o SGI, uma minoria o relaciona com a abordagem de processos de negócio, que é também um requisito normativo. Neste contexto, esta pesquisa defende que a abordagem de Gerenciamento por Processos de Negócio (Business Process Management - BPM) pode contribuir significativamente para a implantação efetiva e manutenção de um SGI, já que é uma abordagem que apoia a análise e melhoria dos processos de negócio, aspectos essenciais para a estruturação e gerenciamento de um Sistema de Gestão. Diante deste contexto, este trabalho visa propor um guia com etapas, recomendações e instrumentos de apoio para a implantação e manutenção de um SGI por Processos de Negócio, por meio de revisão da literatura (exploratória e sistemática) e avaliação de especialistas. Para esta pesquisa, considerou-se SGI como a integração das normas ISO 9.001:2015 (Sistema de Gestão da Qualidade) e ISO 14.001:2015 (Sistema de Gestão Ambiental), dada a relevância de ambas no cenário atual dos negócios. Os resultados da Revisão Bibliográfica Sistemática (RBS) mostraram que as pesquisas que abordam a integração entre SGI e BPM ainda são preliminares e que há oportunidades de aprofundamento no tema. Este trabalho visa contribuir para a compreensão, implantação e manutenção dos requisitos do SGI pelas organizações com base na abordagem de Gerenciamento por Processos de Negócio, sob o ponto de vista prático. / An Integrated Management System (IMS) can be understood as an approach that aims to improve organization\'s performance through the PDCA cycle, and whose requirements may be based on globally recognized standards. Despite the large volume of research that addresses ways of implementing an IMS, a minority relates it to the business process approach, which is also a normative requirement. In this context, this research argues that the Business Process Management (BPM) approach can contribute significantly to the effective implementation and maintenance of an IMS, since it supports the analysis and improvement of business processes, essential aspects for the structuring of a Management System. In this context, this work aims to propose a guide with steps, recommendations and support instruments for the structuring and maintenance of a Process-based IMS, through literature review (exploratory and systematic) and expert assessment. For this research, IMS was considered as the integration of ISO 9.001: 2015 (Quality Management System) and ISO 14.001: 2015 (Environmental Management System) standards, given the relevance of both in the current business scenario. The results of the systematic literature review (SLR) have shown that research that addresses the integration between IMS and BPM is still preliminary and that there are opportunities for further study. This paper aims to contribute to the understanding, implementation and maintenance of IMS requirements by organizations based on the business process management approach, in a practical view.