[pt] Em inquestionável estado de vulnerabilidade, a condição refugiada é permeada por uma gama de relações de poder e violência, que tornam sua sobrevivência uma jornada cada vez mais tortuosa. Dificilmente conseguimos deixar de mencionar seu estado de precariedade que os torna sujeitos do humanitarismo que, através de um discurso do cuidado típico da governança humanitária, transforma esses indivíduos refugiados em um grande corpo cheio de feridas abertas prontas para serem suturadas. Quando diante de um complexo aparato fronteiriço de securitização, são tratados como uma ameaça à ordem e manutenção das estruturas e forma de vida de uma sociedade que é aparentemente incapaz de responder imediatamente com hospitalidade. Uma vez assentados em centros urbanos, essas populações também têm suas experiências atravessadas pelas relações de poder que se fazem presentes em suas vidas cotidianas, em sua condição de vida refugiada e vida precarizada, reduzidas à sua luta e suas dores, tornadas vítimas puras e despolitizadas. À primeira vista, corpos anônimos, abandonados, securitizados, gerenciados, cujas forças foram tolhidas pela jornada e pelo discurso sobre suas vidas. Inspirada pelas proposições analíticas da Autonomia da Migração, essa dissertação está interessada em olhar para a migração e, consequentemente, para o refúgio enquanto político em si; afetada pelo filme Era o Hotel Cambridge (2016), de Eliane Caffé, recorta o cotidiano urbano como espaço-tempo a partir do qual também devemos pensar essa política autônoma da migração. Neste trabalho, busco refletir sobre a resistência e politização da vida no refúgio urbano, fora do eixo da cidadania, deslocando as possibilidades de suas experiências políticas para um lugar de indiscernibilidade às relações de poder que buscam predicá-los a um conjunto de subjetivizações expectadas. O ímpeto que move este trabalho é o desejo de poder olhar para outros lugares, outras relações, outros afetos, outros mundos, que não os delineados pelos significantes da política moderna intimamente relacionados à figura essencializada do cidadão, demarcadora do pertencimento e exclusão, ativo qualificante da vida. Este trabalho é um convite para buscarmos traçar novas rotas, para desvendarmos caminhos outros na diferença que se faz comum, retomando a condição refugiada urbana (e seus corpos marcados pela precariedade e precarização da vida) como política nos encontros nas encruzilhadas do cotidiano da vida urbana. / [en] In an unquestionable state of vulnerability, the refugee condition is pervaded by a range of power and violence relations, which turns their survival into an increasingly tortuous journey. One can hardly fail to mention their precarious state that makes them subjects of humanitarianism that, through a discourse of care typical of humanitarian governance, transforms these refugee individuals into a large body full of open wounds ready to be sutured. When faced with a complex border apparatus of securitization, they are treated as a threat to the order and maintenance of the structures and way of life of a society that is apparently incapable of responding immediately with hospitality. Once settled in urban centers, the experiences of these populations are also permeated by the power relations that are present in their daily lives, in their condition as refugees and as precarious life, being reduced to their struggle and their pain, turned into pure and depoliticized victims. At first sight, anonymous, abandoned, securitized, managed bodies, whose forces were diminished by the journey and the discourse about their lives. Inspired by the analytical propositions of the Autonomy of Migration, this dissertation is interested in looking at migration and, consequently, at refuge as political itself; affected by the film Era o Hotel Cambridge (2016), by Eliane Caffé, it focusses on urban daily life as a space-time from which we must also think about this autonomous politics of migration. In this work, I seek to reflect on the resistance and politicization of life in condition of urban refuge, outside the axis of citizenship, shifting the possibilities of their political experiences to a place of indiscernibility from the power relations that seek to predicate them to a set of expected subjectivizations. The impetus that moves this work is the desire to be able to look at other places, other relations, other affections, other worlds, other than those outlined by the signifiers of modern politics closely related to the essentialized figure of the citizen, demarcator of belonging and exclusion, qualifying asset of life. This work is an invitation to seek to trace new routes, to unveil other paths in the difference that is made common, recapturing the urban refugee condition (and their bodies marked by precarity and the precariousness of life) as political in the encounters at the crossroads of everyday urban life.

Introduktion: Kvinnor som har blivit utsatta för våld i nära relation finns överallt i samhället. Våldet orsakar ett stort lidande för kvinnan och har negativa konsekvenser för samhället på flera olika sätt. Dessa kvinnor finns i alla vårdens olika verksamheter och tidig upptäckt av pågående eller tidigare utsatthet av våld kan vara livsavgörande. Det är vanligt att kvinnor som har blivit utsatta för våld i nära relation känner sig otrygga att berätta om situationen och mötet med sjukvårdspersonal kan betyda mycket för hur kvinnan går vidare i sin livssituation. Syfte: Att beskriva hur våldsutsatta kvinnor i nära relation upplevt bemötandet av vårdpersonal.  Metod: En litteraturöversikt med deskriptiv design där tio originalartiklar med kvalitativ ansats studerades.  Resultat: Kvinnornas upplevelser av vårdpersonalens bemötande från studierna beskrivs i tre huvudkategorier. Dessa kategorier är: upplevelser av tidsbrist hos vårdpersonal och att inte bli prioriterad, upplevelser av stigmatisering av den våldsutsatta kvinnan och den sista kategorin är upplevelser av brister i vårdpersonalens bemötande.  Slutsats: Kvinnorna upplevde ett negativt bemötande av vårdpersonalen när de inte togs på allvar, kände sig bortprioriterade och när de kände sig dömda eller beskyllda för våldet. Det bemötandet som kvinnorna uppskattade var när de blev sedda, hörda och när vårdpersonalen var empatiska. / Introduction: Women exposed to intimate partner violence exist everywhere. The violence causes suffering for the woman and has negative consequences for society in different ways. These women can be found in all the different healthcare settings, and early detection of ongoing or previous exposure to violence can be life-changing. It is common for women who have been exposed to intimate partner violence to feel insecure to tell about the situation and meetings with healthcare personnel can mean a lot for how the woman moves forward. Aim: To describe how women who have been exposed to intimate partner violence experienced encounters with healthcare personnel.  Method: A descriptive literature review based on ten original articles with a qualitative approach.   Result: The women's experiences of the healthcare personnel treatment from the articles are described in three main categories. These categories are: experiences of lack of time on the part of healthcare personnel and not being prioritized, experiences of stigmatization of the abused woman and the last category is experiences of shortcomings in the treatment from the healthcare personnel.  Conclusion: The women experienced negative treatment by the healthcare personnel when they were not taken seriously or felt deprioritized, judged or blamed for the violence. The treatment that the women appreciated was when they were seen, heard and when the healthcare staff were empathetic towards them.

Bakgrund: Urininkontinens är ett vanligt förekommande besvär hos kvinnor i världen. Äldre kvinnor är den grupp som främst drabbas och orsakerna till detta kan variera. Tidigare forskning visar att leva med urininkontinens påverkar livskvalitén negativt och är förknippat med en känsla av skam. Distriktssköterskor inom primärvården har som uppgift att ge vård till äldre kvinnor med urininkontinens. Syfte: Syftet var att belysa distriktssköterskans upplevelser av att möta äldre kvinnliga patienter med urininkontinens i primärvården. Metod: En kvalitativ intervjustudie genomfördes och informanterna bestod av åtta distriktssköterskor. Analysen av intervjuerna gjordes utifrån en kvalitativ innehållsanalys enligt Graneheim och Lundman. Resultat: De tre huvudkategorierna som framkom var: I mötet med den äldre kvinnan, distriktssköterskans utmaningar i mötet och organisationens utformning. I mötet med den äldre kvinnan beskrivs subkategorierna att känna sig tillräcklig och att kunna ge stöd. I distriktssköterskans utmaningar i mötet beskrivs synen på urininkontinens, hur svårt det kan vara att prata om ämnet och en känsla av att inte räcka till. Organisationens utformning handlar om bristen av tillgång på distriktssköterska med inkontinensansvar, att urininkontinens inte prioriteras inom primärvården samt önskan om mer kunskap inom området.  Slutsats: Distriktssköterskan upplever att det är viktigt att ge stöd till den äldre kvinnan med urininkontinens. Enligt distriktssköterskorna saknar de kunskap inom ämnet. Att arbeta med urininkontinens kan vara utmanande men det finns också möjligheter att kunna hjälpa kvinnan och ge stöd. / Background: Urinary incontinence is a common issue among women worldwide. Older women are most commonly affected, and the causes are varied. Previous research shows that living with urinary incontinence has a negative impact on quality of life as well as being associated with feelings of shame. District nurses working in primary health care are tasked with providing care to older women with urinary incontinence.  Aim: The aim of the study was to shed light upon the experiences of district nurses when encountering older women with urinary incontinence within primary health care. Method: A qualitative interview study was conducted, with eight district nurses serving as informants. The interviews were analyzed using a qualitative content analysis following the method of Graneheim and Lundman.  Results: Three main themes were identified: The encounter with the older woman, the district nurse's challenges during the encounter and the structure of the organization. In the encounter with the older woman, the subcategories feeling adequate and being able to provide support are described. In the district nurse's challenges during the encounter, the perception of urinary incontinence, the difficulty of approaching the subject as well as a feeling of inadequacy are described. The structure of the organization adress the lack of access to continence nurses, urinary incontinence not being prioritized as an issue within primary health care and a desire to gain more knowledge in the field. Conclusion: District nurses feel that providing support to older women with urinary incontinence is essential. According to the district nurses, they lack knowledge on the subject. Working with urinary incontinence can be challenging, but also provides opportunities to assist and provide support to the women affected by it.

The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. This study aims to fill this gap by exploring theadoption and usage patterns of self-service technology (SST) among BBs in thehospitality industry.The paper follows a deductive approach drawing upon the extensive literature on thetopic. With a proposed qualitative viewpoint, the purpose of the study is to identifythe BBs’ attitude when using SSTs in hotels, and furthermore, to understand in whatinstances consumers prefer human interactions over technological encounters. Theempirical data was obtained through interviews that were conducted among 10Swedish BBs. The findings then were analyzed through thematic analysis, towithdraw patterns, similarities and differences.The conclusion of this thesis shows BBs have different preferences when it comes toadopting SSTs. The attitudes ranged from enthusiasm, to avoidance and hesitation.However, the common theme that emerged among all three types of attitudes, wasthe fact that they all prefer to use SSTs as a complementary step to what the hotelstaff will provide. It was also proposed in order to encourage the SST hesitant orSST avoidant group, the service design should be straightforward and theinstructions must be clear.

Sveriges åldrande befolkning ökar, vårdbehovet blir större och vård i hemmet blir allt vanligare. Äldre patienter bor oftast kvar i sina hem trots närvaro av sjukdom vilket inte alltid är självvalt. Hemmet är en meningsfull plats där äldre patienter kan uppleva trygghet och hälsa när integritet och självbestämmande beaktas. Sjuksköterskan har en viktig roll i att utföra god vård och inneha ett följsamt förhållningssätt där patienten känner sig sedd och hörd för att mötet skall erfaras som vårdande. Syftet med litteraturstudien var att belysa äldre patienters upplevelser av det vårdande mötet med sjuksköterskan vid vård i hemmet. Metoden som har valts för denna studie är en litteraturöversikt där 12 kvalitativa artiklar noga har valts ut, analyserats och format ett slutgiltigt resultat. Resultatet visar på att hemmet och dess tillhörigheter är betydelsefullt samt att förbli självständig och att få vara delaktig i sin vård kan leda till en ökad autonomi. Att känna sig maktlös kan leda till känslor av frustration och utsatthet medan ett respekterande förhållningssätt från sjuksköterskan och en god kontinuitet kan skapa en trygg relation. Metoden i studien diskuteras baserat på de fyra begreppen: trovärdighet, pålitlighet, bekräftelsebarhet och överförbarhet. Huvudfynden som diskuteras utifrån resultatet är hemmets betydelse, att vara patient i sitt eget hem, delaktighet och utsatthet, sjuksköterskans förhållningssätt, en god relation och det vårdande mötet. / Sweden's aging population is increasing, and the need for care is growing. Home care is becoming increasingly common as older patients often stay in their homes despite the presence of illness which is not always a voluntary choice. Home is a meaningful place where older patients can experience security and health when integrity and self-determination are taken into account. The nurse has an important role in providing good care and having an adaptable approach where the patient feels seen and heard so that the encounter is experienced as caring. The aim of this literature review was to illuminate older patients' experiences of the caring encounter with the nurse during home care. The method chosen for this study is a literature review where 12 qualitative articles were carefully selected, analyzed, and shaped into a final result. The results show that the home and its belongings are significant, and that maintaining independence and being involved in one's care can lead to increased autonomy. Feeling powerless can lead to feelings of frustration and vulnerability, while a respectful approach from the nurse and good continuity can create a secure relationship. The method in the study is discussed based on the four concepts: credibility, dependability, confirmability, and transferability. The main findings discussed based on the results are the significance of home, being a patient in one's own home, involvement and vulnerability, the nurse's approach, a good relationship, and the caring encounter.

Bakgrund: I sjuksköterskors omvårdnad och ansvar ingår det att stödja anhöriga i individuella sorgeprocesser vid dödsfall. Enligt riktlinjer ska sjuksköterskor leda omvårdnadsarbete i samverkan med anhöriga. Däremot beskriver anhöriga i tidigare forskning att de upplever bristande bemötande från sjuksköterskor. Enligt anhöriga beror det på en hög arbetsbelastning som kan förhindra möjligheter till ett fullständigt avsked med familjemedlemmar som avlider. Syfte: Att skapa en översikt kring sjuksköterskors erfarenheter av att bemöta anhöriga i samband med dödsfall. Metod: En allmän litteraturöversikt tillämpades utifrån elva inkluderade artiklar. Totalt inkluderades åtta kvalitativa artiklar, två kvantitativa artiklar och en artikel med mixad metod. Resultat: Det identifierades tre olika teman som besvarade valt syfte. De var: Sjuksköterskors emotionella påverkan vid bemötande, Sjuksköterskors förutsättningar att bemöta anhöriga och Kommunikation vid bemötande. Sjuksköterskor erfor att brist på utbildning och praktisk erfarenhet försvårade bemötande till anhöriga. Ytterligare erfor de att kommunikation var bristfälligt men viktigt i bemötande. Det som ansågs främja bemötande var tillit, god relation och respekt gentemot båda parter. Slutsats: Sjuksköterskors bemötande till anhöriga är bristfälligt. Det framgår att tidsbrist, otillräcklig kunskap och förutsättningar är orsaken till detta. Ett främjande bemötande kan skapas genom att se anhöriga som enheter samt erbjuda tid åt individuella behov de har. / Background: In nurses ‘nursing care and responsibilities it includes of giving support to relatives in their individual bereavement processes in event of deaths. According to the available nurses’ guidelines for nursing they are intended to lead nursing care work in relation with relatives. However, relatives describe in previous research that they can experience a lack of encounter and care from nurses. In accordance with relatives, this may depend on a high workload that can prevent the possibilities of a proper farewell of deceased family members. Aim: To create an overview of nurses ‘experiences when dealing with relatives in connection with deaths. Method: A general literature review was applied based on eleven selected articles. Eight articles were qualitative, two were quantitative and one article containing a mixed method. Results: The three themes that were identified answered the chosen aim. They were: Nurses emotional impact during encounters, Nurses prerequisites of encounters with relatives and Communication during encounters. Nurses experienced a lack of education and practical manners aggravated the encounter with relatives. Relatives’ feelings and experiences affected the feelings nurses experienced. Furthermore, nurses experienced that communication was inadequate but crucial for their’ encounter with the relatives. Trust, good relations, and respect were beneficial regarding both parties. Conclusion: Nurses ‘encounters was inadequate to relatives. It appears that a lack of time, insufficient knowledge, and lack of prerequisites may be the reason behind this. A promoting encounter can be established by seeing relatives as unified units and offering time to individual needs they have.

Bakgrund: Bemötandet är en del av sjuksköterskans ansvar. Sjuksköterskans bemötande påverkar patientens och anhörigas syn på sjukvården. Vid oväntade dödsfall blir ofta situationen komplex. Anhöriga beskriver att de ofta känner sig bortglömda inom sjukvården och att sjuksköterskornas bemötande kan leda till ett onödigt lidande. Examensarbetet utgår från Erikssons vårdvetenskapliga teori samt kompetensbeskrivning för legitimerad sjuksköterska och ICN:s etiska kod. Syfte: Syftet är att beskriva sjuksköterskans erfarenheter av att bemöta anhöriga i samband med oväntade dödsfall. Metod: I arbetet används allmän litteraturöversikt. Elva artiklar har granskats varav nio var kvalitativa, en kvantitativ och en mixad metod. Resultat: Analysen av artiklarnas resultat ledde fram till fyra olika teman: Hinder i bemötandet, emotionell påverkan, betydelsen av god kommunikation och att skapa förtroendefulla relationer. Slutsatser:Bemötandet av anhöriga vid oväntade dödsfall leder till en inre stress hos sjuksköterskan. Att skapa förtroendefulla relationer är viktigt för att anhöriga ska känna sig trygga. Bristen på resurser och kunskap leder till ett sämre bemötande som sedan påverkar anhörigas sorgeprocess. / Background: The encounter is part of the nurse's responsibility. The nurse's encounter affects the patient's and relatives' view of healthcare. In the case of unexpected deaths, the situation often becomes complex. Relatives describe that they often feel forgotten in healthcare and that the nurses' encounter can lead to unnecessary suffering. The candidate thesis is based on Eriksson's nursing science theory as well as the competency description for registered nurses and ICN's code of ethics. Aim: Is to describe nurses’ experiences in dealing with relatives in unexpected deaths.Method: The work uses a general literature review. Eleven articles have been reviewed, of which nine were qualitative, one quantitative and one mixed method. Results: The analysis of the results of the articles led to four different themes: Obstacles in the encounter, emotional impact, the importance of good communication and creating trusting relationships. Conclusions: The encounter of relatives in the event of unexpected deaths leads to internal stress for the nurse. Creating trusting relationships is important for relatives to feel safe. The lack of resources and knowledge leads to poorer encounter, which then affects the relatives' grieving process.

Bakgrund: Våld i nära relationer är ett samhällsproblem oberoende av religion, kultur ochsocioekonomiskstatus.Kvinnordrabbasistörstutsträckningoch konsekvenserav våldet påverkar kvinnornas fysiska, psykiska och reproduktiva hälsa. Sjuksköterskor har en viktig roll i bemötandet av våldsutsatta kvinnor, då det finns flertalet hinder för sjuksköterskorna i mötet och det är därför viktigt att undersöka sjuksköterskors erfarenheter.  Syfte: Att beskriva sjuksköterskors erfarenheter av att möta kvinnor som blivit utsatta för våld i nära relationer.  Metod: Litteraturstudien baserades på nio kvalitativa studier. Databassökning genomfördes i PubMed och Cinahl. Analysen inspirerades av hur kvalitativ innehållsanalys beskrivs av Graneheim och Lundman, samt Danielsson.  Resultat: Analysen resulterade i fyra kategorier: “att känna motstridiga känslor”, “att balansera olika roller”, “att vara osäker kring tillvägagångssätt” och “att sakna organisatoriskt stöd”.  Konklusion: Mötet med kvinnor som blivit utsatta för våld i nära relationer kan leda till motstridiga känslor och svårigheter i att balansera professionella- och privata roller för sjuksköterskor. Sjuksköterskor behöver organisatoriskt och professionellt stöd i arbetet med våldsutsatta kvinnor. Sjuksköterskor upplever bristande utbildning och därför behövs vidare forskning för att utveckla samt förbättra utbildningen och vården. / Background: Intimate partner violence (IPV) is a widespread societal problem independent of religion, culture and socioeconomic status. Women are more commonly exposed to IPV which affects their physical, psychological and reproductive health. Nurses play an important role in the encounter of women exposed to IPV. Nurses’ experience various obstacles during these encounters, therefore it is important to explore nurses’ experiences.  Aim: To describe nurses’ experiences of encountering women who have been exposed to intimate partner violence.  Methods: The literature review was based on nine qualitative studies. Database searches were made in PubMed and Cinahl. The analysis was inspired by qualitative content analysis described by Graneheim and Lundman, as well as Danielsson.  Results: The analysis resulted in four categories: “to feel conflicting emotions”, “to balance different roles”, “to be uncertain about approaches” and “to lack organisational support”.  Conclusion: For nurses the encounter with women exposed to IPV may lead to conflicting emotions and difficulties with balancing their professional and private roles. Nurses need organisational and professional support in their work with women exposed to IPV. Nurses experience insufficient education and therefore further research is required to improve educational programs and the provided care.

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