這篇論文主要以「他者」、「距離」、「記憶」以及「未來」為線索，看這四者如何進入到對話的經驗之中，來重新看待德國哲學家高達美（Hans-Georg Gadamer, 1900-2002）與法國思想家德希達（Jacques Derrida, 1930-2004）二人在1981年巴黎的「相遇」。 / This thesis mainly discourses the German philosopher Hans-Georg Gadamer (1900-2002) and the French thinker Jacques Derrida (1930-2004) whose “encounter” in Paris in 1981. The discourse follows four clues: the other, distance, memory and future, to re-explain how could the Gadamer-Derrida encounter all about the experiences of dialogue.

<p>The subject of this thesis is interaction in the service encounter. The aim is to describe and explain the service encounter interaction with a special focus on the social and organisational context. The contextual focus is related to two overriding questions: What significance does the human interaction have for the service encounter? What significance does the organisational context have for the service encounter?</p><p>The result show that even though the communication consists of four discerned phases – salutation, the subject of the call, concluding the subject, and rounding off the call, each phase also displays contradictions. Consequently, there are both relational and instrumental utterances, as well as symmetrical and asymmetrical aspects of the conversations.</p><p>These contradictory results of the relational-instrumental and symmetrical-asymmetrical features are explained when interaction is viewed in terms of three different sets of logic – the commercial, the bureaucratic, and the social. Every logic is constituted by a number of characteristics, each contributing to the shape of the interaction and to the relationship between the customer and the employee.</p><p>Analytically speaking, the three forms of logic can be described in terms of their respective field of action and rationality, that is, what the actors talk about and what the purpose of the talk is. It is shown that the actors must prioritise between economic, administrative and personal areas within a limited time of action. It is also clear that the disparate rationalities, that is, economic, executive and recognition, all exercise influence over the service encounter, which means that acts aiming at a specific goal are restricted by the objectives of the other logics. Therefore there is a certain self-regulating function in the antagonism between the logics. The positions of the employee in relation to the customer, the organisation and the so-called collective customer mean that there are demands made from three qualitatively different directions. There is, in other words, a three-bosses dilemma for employees. The different positions of the employee also entail three different asymmetrical relationships in which either the customer or the employee has the advantage. This position constructs the hierarchy of dominance between employee and customer.</p><p>To conclude, the interaction constitutes a complex relationship between the characteristics of the logics and when these combine the interaction of the service encounter is shaped. The fact that the service encounter involves human interaction means that there is a counter balance against the organisational ascendancy.</p>

<p>The experience of childbirth is an important life event for women, which may follow them throughout life. The overall aim of this thesis has been to describe and analyse these experiences from the women's perspective as well as the encounter between the woman and the midwife, and the possibility that a birth plan might improve women's experience of childbirth. The setting has been the ABC-centre (Alternative Birth Care), antenatal clinics and Sahlgrenska University hospital in Göteborg, and Karolinska hospital in Stockholm, Sweden. The studies have used both qualitative (phenomenological and hermeneutic) and quantitative approaches. The essential structure of the experiences of pregnancy and childbirth may be conceptualised under the heading ‘releasing and relieving encounters’, which for the woman constitutes an encounter with herself as well as with the midwife, and includes stillness as well as change. Stillness is expressed as being in the moment; exemplified as presence and being one's body. Change is expressed as transition; to the unknown and to motherhood. In the releasing and relieving encounter, for the midwife stillness and change equals being both anchored and a companion. To be a companion is to be an available person that listens to and follows the woman through the process of childbirth. To be anchored is to be the person that in the transition process respects the limits of the woman's ability as well as her own professional limits. The releasing and relieving encounter is not improved for women by a birth plan. Instead, in some aspects the relationship between the woman and her midwife during childbirth is reported as less satisfactory if preceded by a birth plan although some experiences of fear, pain and concerns for the child might be improved. </p>

Aim:  To describe and develop understanding of  the patient’s first encounter with the involved persons at the scene of an accident and at the emergency department; with a special focus on describing the meaning of emergency care of patients in these caring contexts.  Method: The thesis uses a reflective lifeworld research (RLR) approach founded on phenomenological philosophy. The purpose with this approach is to describe the essential meaning and the variations of a phenomenon. Interviews with a lifeworld perspective were used for data collection and analyzed according to the RLR approach for searching for the essence of the phenomenon.  The four essences in the studies (I-IV) establish a general structure for the phenomenon. Findings:  Emergency care is characterized by an organisation, whose goal and resources are focused on life-saving, and that encounters a human being with needs of emergency care as well as existential support. The responsibility in emergency care means an intertwining of doing and being.  The one who is in charge takes responsibility for performing or “doing” medical actions, and by “being” close and present in the situation the patient can at the same time feel an existential support. The responsibility for the injured or ill body is handed over to a chain of persons with more and more specialized competence and resources. This hand-over entails a relief for all involved but fails in one link in the chain, namely to explicitly hand back  the responsibility to the patient.  When the patient’s condition allows the distance to be larger the responsibility pales and the existential support decreases. A gap between doing and being arises where the patient is left to regain control and independence. The intertwining of doing and being, which appears as soon as the one in charge is close and present to the patient, facilitates the hand-over to the patient who in a natural way is able to receive the responsibility with possibilities to be able to conclude the encounter. Conclusions: A new understanding of emergency care appears which entails more than just life support measures.  Emergency care includes different ways of communication in order to hand over the responsibility and complete the care chain back to the patient in a safe way. The results highlight the importance of empowering patients with a confirming, communicative contact throughout the whole caring process in order for them to retain their identity. There are also implications for educating students and personnel in inter-professional communication and work. In order to assist the intertwining between doing and being there are needs for the development of supportive structures for inter-professional reflection, which in turn would improve the interaction between patients and professionals in their encounter.

The experience of childbirth is an important life event for women, which may follow them throughout life. The overall aim of this thesis has been to describe and analyse these experiences from the women's perspective as well as the encounter between the woman and the midwife, and the possibility that a birth plan might improve women's experience of childbirth. The setting has been the ABC-centre (Alternative Birth Care), antenatal clinics and Sahlgrenska University hospital in Göteborg, and Karolinska hospital in Stockholm, Sweden. The studies have used both qualitative (phenomenological and hermeneutic) and quantitative approaches. The essential structure of the experiences of pregnancy and childbirth may be conceptualised under the heading ‘releasing and relieving encounters’, which for the woman constitutes an encounter with herself as well as with the midwife, and includes stillness as well as change. Stillness is expressed as being in the moment; exemplified as presence and being one's body. Change is expressed as transition; to the unknown and to motherhood. In the releasing and relieving encounter, for the midwife stillness and change equals being both anchored and a companion. To be a companion is to be an available person that listens to and follows the woman through the process of childbirth. To be anchored is to be the person that in the transition process respects the limits of the woman's ability as well as her own professional limits. The releasing and relieving encounter is not improved for women by a birth plan. Instead, in some aspects the relationship between the woman and her midwife during childbirth is reported as less satisfactory if preceded by a birth plan although some experiences of fear, pain and concerns for the child might be improved.

The subject of this thesis is interaction in the service encounter. The aim is to describe and explain the service encounter interaction with a special focus on the social and organisational context. The contextual focus is related to two overriding questions: What significance does the human interaction have for the service encounter? What significance does the organisational context have for the service encounter? The result show that even though the communication consists of four discerned phases – salutation, the subject of the call, concluding the subject, and rounding off the call, each phase also displays contradictions. Consequently, there are both relational and instrumental utterances, as well as symmetrical and asymmetrical aspects of the conversations. These contradictory results of the relational-instrumental and symmetrical-asymmetrical features are explained when interaction is viewed in terms of three different sets of logic – the commercial, the bureaucratic, and the social. Every logic is constituted by a number of characteristics, each contributing to the shape of the interaction and to the relationship between the customer and the employee. Analytically speaking, the three forms of logic can be described in terms of their respective field of action and rationality, that is, what the actors talk about and what the purpose of the talk is. It is shown that the actors must prioritise between economic, administrative and personal areas within a limited time of action. It is also clear that the disparate rationalities, that is, economic, executive and recognition, all exercise influence over the service encounter, which means that acts aiming at a specific goal are restricted by the objectives of the other logics. Therefore there is a certain self-regulating function in the antagonism between the logics. The positions of the employee in relation to the customer, the organisation and the so-called collective customer mean that there are demands made from three qualitatively different directions. There is, in other words, a three-bosses dilemma for employees. The different positions of the employee also entail three different asymmetrical relationships in which either the customer or the employee has the advantage. This position constructs the hierarchy of dominance between employee and customer. To conclude, the interaction constitutes a complex relationship between the characteristics of the logics and when these combine the interaction of the service encounter is shaped. The fact that the service encounter involves human interaction means that there is a counter balance against the organisational ascendancy.

Bakgrund: Långvarig smärta har funnits hos människor i alla tider och idag ses den långvariga smärtan som ett stort folkhälsoproblem. Långvarig smärta förändrar livsvärlden mer eller mindre. Samtidigt har anmälningar om brister inom bemötande ökat, där sjuksköterskan omnämns. Syfte: Syftet var att beskriva upplevelsen hos personer med långvarig smärta i deras möte med sjuksköterskan. Metod: En litteraturstudie framställd ur vetenskapliga artiklar. Artiklarna har blivit analyserade genom kvalitativa och kvantitativa innehållsanalyser. Resultat: Det visade sig vara viktigt att smärtpatienten blev bemött på ett värdigt och respektfullt sätt av personalen inom sjukvården. Bemötandet kunde ha värdefull betydelse för den fortsatta smärtutvecklingen och behandlingen. Ett holistiskt synsätt inom vården av smärtpatienter kunde visa sig vara värdefullt. Bemötandet av sjukvårdspersonalen spelade en viktig roll för personens möjligheter att förbättra sin återhämtning vid smärta. Konklusion: Betydelsen av sjuksköterskans bemötande och förståelse för patienten, kan ha stor betydelse för framtiden och utvecklingen av smärtan. Ytterligare forskning inom omhändertagande av smärtpatienter finns det ett stort behov av för att kunna tillgodose patienternas vård- och bemötande behov. / Background: Chronic pain has been with people of all ages, and today the pain is like a major public health problem. Chronic pain changes the life world more or less. Meanwhile, reports of deficiencies in treatment have been increased, where the nurse is mentioned. Aim: The aim was to describe the experience of people with chronic pain in their meeting with the nurse. Method: A general literature review was performed with scientific article search. The article has been analyzed by qualitative and quantitative content analysis. Result: It proved to be important that the patient with pain was treated in a dignified and respectful manner of the staff in health care. The response could have valuable importance for the further development of pain and treatment. A holistic approach in the treatment of pain patients could prove valuable. The response of the medical staff played an important role in the person's ability to improve its painful recovery. Conclusion: The significance of nurse's treatment and understanding of the patient, may be important for the future and the development of pain. Further research in the treatment of pain patients, there is a great need in order to meet patients' health and need of treatment.

The purpose of this study was to reveal typical strategies used by beggars in Sweden and how interactions between beggars and passers-by affect behavioral patterns. The study aimed to analyze the results of the observation through a symbolic interactionistic perspective in order to reveal meanings of symbolic interactions in the begging encounter. The study was conducted in an ethnographic manner and the method of use was covert observation. The result showed that there are several types of strategies and symbols used by beggars in Sweden. The most used strategy is the passive, sitting type of begging where signs and photographs are used as symbols to convey distress. The study showed that the use of strategies are general, meaning there is no difference in use of strategies dependent on gender or age.  Furthermore, the study indicated that a connection between begging and organized crime is improbable. Moreover the study showed different counter strategies used by passers-by in the begging encounter. / Syftet med denna studie var att undersöka strategier som används av tiggare i Sverige och hur samspelet mellan tiggare och förbipasserande påverkar beteendemönster. Studien syftade till att analysera resultaten av observationerna med hjälp av ett symbolisk interaktionistiskt perspektiv för att belysa b   betydelser av symboliska interaktioner i mötet med tiggaren. Studien genomfördes i en etnografisk anda där insamlingsmetoden var dolda observationer. Resultatet visade att det finns flera typer av strategier och symboler som används av tiggare i Sverige. Den mest använda strategin är den passiva, sittande typen av tiggeri där skyltar och bilder används som symboler för att förmedla nödställdhet. Studien visade att användningen av strategier är generella, vilket innebär att det inte finns någon skillnad i användning av strategier som är beroende av kön eller ålder. Studien indikerade också att ett samband mellan tiggeri och organiserad brottslighet ter sig osannolikt. Därutöver visade studien olika former av motstrategier som används av förbipasserande.

The use of Light Detection and Ranging (LiDAR) information is gaining popularity, however its use has been limited in deciduous forests. This thesis describes two studies using LiDAR data in an Eastern Kentucky deciduous forest. The first study quantifies vertical error of LiDAR derived digital elevation models (DEMs) which describe the forests terrain. The study uses a new method which eliminates Global Positioning System (GPS) error. The study found that slope and slope variability both significantly affect DEM error and should be taken in to account when using LiDAR derived DEMs. The second study uses LiDAR derived forest vegetation and terrain metrics to predict terrestrial Plethodontid salamander abundance across the forest. This study used night time visual encounter surveys coupled with zero-inflation modeling to predict salamander abundance based on environmental covariates. We focused on two salamander species, Plethodon glutinosus and Plethodon kentucki. Our methods produced two different best fit models for the two species. Plethodon glutinosus included vegetation height standard deviation and water flow accumulation covariates, while Plethodon kentucki included only canopy cover as a covariate. These methods are applicable to many different species and can be very useful for focusing management efforts and understanding species distributions across the landscape.

Syftet med studien är att få en ökad förståelse för hur socialsekreterare upplever bemötande och makt i mötet mellan socialsekreterare och familjer med migrationsbakgrund. Vi har genomfört en kvalitativ studie med semistrukturerade intervjuer som datainsamlingsmetod. Intervjumaterialet bygger på intervjuer med sju socialsekreterare som arbetar på ett socialkontor i en medelstor kommun i Sverige med inriktning på barn- och familjefrågor. Uppsatsen fokus ligger på studiens två centrala teman: Bemötande och Makt. Vi har i vår studie kommit fram till att bemötandet har en stor betydelse för förtroendet och relationen mellan socialtjänsten och familjer med migrationsbakgrund. Att bemöta familjerna med respekt och nyfikenhet ansåg socialsekreterarna som viktigt liksom användandet av en skicklig tolk. Reflektionerna kring makt varierade bland socialsekreterarna. Några upplevde en slags trygghet gällande sin maktposition till följd av de lagar som styr arbetet medan några inte reflekterade över maktförhållandet alls. Vad som även framkom var betydelsen av kulturförtrogenhet, det vill säga att ha kompetens och förståelse för olika kulturer. Det kan även vara en fördel för klientrelationen om socialsekreteraren har en liknande bakgrund som den aktuella familjen. Det empiriska materialet har analyserats utifrån maktperspektivet samt tidigare forskning som berört studiens ämne. Till skillnad från den redan befintliga forskningen bidrar denna studie med socialsekreterares egna perspektiv utifrån en svensk kontext. / The purpose of this study is to gain a better understanding of how, encounter and the use of authority, affect the meetings between social secretaries and families with foreign backgrounds from a social secretary's standpoint. We conducted a qualitative study with semi-structured interviews as our data collection method. The interview material is based on interviews with seven social workers working at a social welfare office in a medium-sized municipality in Sweden focusing on child and family issues. The thesis is based on the study's two central themes: Encounter and Authority. We have found in our study that having a positive attitude has a great impact on building confidence and a meaningful relationship between social services and families with migration backgrounds. By treating families with respect, having an open mind and using a skilled interpreter, social workers felt this gave a positive response. The reflections around authority varied among social workers. Some experienced a sort of reassurance regarding their position of authority as a result of the laws governing their work while some do not reflect on the balance of power at all. What also emerged from the study was the importance of cultural familiarity, that is, to have the skills of understanding of different cultures. It can also be an advantage for client relationship if the social worker has a similar background to that of the family. The empirical data have been analyzed from the perspective of authority and previous research that has dealt with the study topic. Unlike existing research studies this study deals with the experiences of social secretaries and has a Swedish context.