Made available in DSpace on 2014-07-29T15:27:27Z (GMT). No. of bitstreams: 1 Dissertacao_Malmann 2012.pdf: 691900 bytes, checksum: a118d6841125018ec8f943f119af0ebb (MD5) Previous issue date: 2012-08-17 / The bullying s phenomenon began to be studed and discussed among in the mid of 1980. These studies indicate their demonstrations in schools around the world, regardless of socio-cultural differences. We consulted the publications available in Scientific Eletronic Library Online (SciELO), were sought, in the articles, information books by brazilian authors or translations into portuguese in order to observe this literature: aspects that involve the use of the term bullying, as it appears the concept of the phenomenon among these authors and the process of trivializing the phenomenon in Brazil. It was observed that the use of the term to common stock in personal relationships and conflicts present in different fields causes problems in their identification and admitted an omnipresent phenomenon, because there is a tendency to consider bullying aggression occurred beyond the school walls, as in homes, streets, military barracks, prisons or the workplace. From these data we seek to start a new discussion among brazilian authors in order to promote further discussion about the use of the term bullying and its definition in Brazil, since it indicates a consensus for the maintenance of English at the expense of a search for another word in Portuguese. We believe that targeting the use of this concept conflicts between students and school environments in Brazil, presented with its own characteristics that differentiate it from other forms of violence at school is an alternative to avoid its trivialization. You must define the boundaries of this phenomenon, knowing its structure and everything that surrounds the consequences for those involved and policies to combat. The specification of what we mean by bullying in Brazil is sine qua non condition for knowledge, diagnosis, prevention, punishment, treatment and trivialization of the term of reproach. / O fenômeno bullying começou a ser estudado e discutido em meados dos anos de 1980. Esses estudos indicam suas manifestações em escolas de todo o mundo, independente das diferenças socioculturais. Ao consultarmos as publicações disponíveis na Scientific Eletronic Library Online (SciELO), buscamos, nos artigos, indicações de livros de autores brasileiros ou traduções para a língua portuguesa, afim de observarmos nessa literatura: os aspectos que envolvem o uso do termo bullying, como é apresentado o conceito do fenômeno entre estes autores e o processo de banalização do fenômeno no Brasil. Observa-se que o uso do termo para ações comuns nas relações pessoais e de conflitos presente em diversos campos provoca problemas em sua identificação e admite uma onipresença do fenômeno, pois há uma tendência a se considerar bullying as agressões ocorridas para além dos muros da escola, como em casas, ruas, quartéis militares, presídios ou no local de trabalho. A partir destes dados buscamos iniciar uma reflexão nova entre os autores brasileiros, a fim de promover um aprofundamento da discussão a cerca do uso do termo bullying e de sua definição no Brasil, uma vez que se aponta um consenso para a manutenção do inglês em detrimento de uma busca por outro termo em português. Entendemos que o direcionamento do uso do conceito para conflitos existentes entre alunos e no ambiente escolar no Brasil, apresentado com suas próprias características que o diferencia de outras formas de violência na escola, seja uma alternativa para evitar sua banalização. É preciso delimitar as fronteiras desse fenômeno, conhecendo sua estrutura e tudo que circunda as consequências para os envolvidos e as políticas de combate. A especificação do que entendemos por bullying no Brasil, é condição sine qua non para o conhecimento, diagnóstico, prevenção, punição, tratamento e repreensão da banalização desse termo.

Phénomène séculaire, la pollution a pris une nouvelle ampleur au début des années 1970. Cette transformation a conduit l’État à mettre en place un dispositif de protection visant à prévenir ou réparer les dommages susceptibles d'en résulter. A une période où il faisait par ailleurs l'objet de nombreuses contestations, le droit administratif s'est alors trouvé confronté à un nouvel objet. L'étude des évolutions issues de cette rencontre révèle d'abord que les équilibres du droit administratif institutionnel ont été ajustés. L'institution étatique, largement attendue, s'en trouve revalorisée. Et les relations administratives sont redéfinies. Au sein de l'appareil administratif, l’État central est renforcé. Dans ses relations avec ses administrés, le pouvoir administratif s'est au contraire ouvert, favorisant sa démocratisation. Par ailleurs, les mouvements du droit administratif substantiel ont été modérés par l'appréhension de cette nouvelle mission. Du fait de sa dimension collective, la lutte contre la pollution se prête mal à la subjectivisation du droit administratif. Quant à la tendance à la contestation de l'autonomie du droit administratif, elle est également limitée. La transversalité de l'objet pollution favorise l'ouverture du droit administratif aux autres disciplines. Pour autant, l'intégration des sources extra-juridiques reste maitrisée et les effets de l'exercice de cette nouvelle mission en termes de banalisation du droit administratif sont mesurés. / Although an age-old phenomenon, pollution has gained a new momentum throughout the l 970's. This development prompted the State to institute a plan to prevent or repair potential subsequent damages. At a time when it had already aroused many disagreements, administrative law then had to deal with a new matter. Balances of institutional administrative law were adjusted. The value of the state institution highly expected, was reasserted. And the administrative relations were redefined. Within the administrative institution, the unitary state was reinforced. On the contrary, the administrative power opened up towards its citizens, thus fostering its democratization. Besides, substantial administrative law, apprehensive of this new mission, tempered its movements. Due to its collective nature, pollution abatement does not lend itself to subjectivization of administrative law. While individual interests still hold an important place, the protection plan and its guarantees are based on the administrative action. The propensity to contest the autonomy of administrative law is also limited. The transversal essence of the pollution topic encourages administrative law to embrace other disciplines. Nevertheless, the integration of sources unrelated to law remains under control and the fulfilment of this new mission has moderate consequences in terms of trivialization of administrative law.

Aronson, E., Fried, C., Stone, J., (1991) ont cherché à mettre en place une procédure permettant aux acteurs de la vie sociale de promouvoir de nouveaux comportements socialement souhaitables, comme l’utilisation du préservatif. C’est ainsi que va naître le paradigme de l’hypocrisie induite. Ce paradigme résulte de l’enchaînement de deux facteurs : l’engagement dans le comportement pro-normatif et, le rappel et la saillance des transgressions récentes passées. L’articulation des deux phases provoque un état de dissonance qui va générer une modification du comportement dans le sens du discours pro-normatif. Cette thèse a cherché à démontrer de quelle manière ce paradigme de l’hypocrisie induite est le plus efficace en termes de modification du comportement : en restant anonyme ou en déclinant son identité. Fried (1998), identifie les sujets avec leurs transgressions en déclinant leur identité afin d'augmenter leur dissonance. Toutefois, les résultats obtenus ont démontré le contraire. Cette thèse, présente quatre expérimentations, reprenant la manipulation du facteur « déclinaison de son identité » dans le paradigme de l’hypocrisie induite, lors des deux phases. Les résultats obtenus répliquent en termes de changement de comportement, ceux obtenus par Fried. L’effet d’hypocrisie disparaît lorsque les sujets sont identifiés avec leur rappel des transgressions. Il résulte de nos travaux que la formule la plus efficace à l’obtention de l’effet d’hypocrisie est celle combinant un prêche et un rappel des transgressions anonymes. De plus, la dissonance éveillée suite à la manipulation d’hypocrisie peut être réduite par d’autres voies que la modification du comportement. / Aronson, E., Fried, C., Stone, J., (1991) sought to establish a procedure allowing the actors of society to promote new socially desirable behaviors such as condom use. Thus is born the paradigm of the induced hypocrisy.This paradigm results from a chain of two factors: engagement in pro-normative behavior and recall and salience recent past transgressions. The articulation of the two phases causes a state of dissonance that will generate a change in behavior in the direction of pro-normative discourse. In this thesis, we sought to demonstrate how the paradigm of the induced hypocrisy is the most efficient in terms of behavior modification: remaining anonymous or stating his identity. In a study done by Fried (1998), subjects are identified with their transgressions by declining their identity. This was to increase dissonance. However, the results have shown otherwise.This thesis presents four experiments, taking one hand manipulation of the factor "version of its identity" in the experimental procedure paradigm induced hypocrisy, not only for the transgression phase but also in the phase of preaching. And secondly, introducing new ways of reducing cognitive dissonance.The results obtained replicate in terms of behavior change, those obtained by Fried. The hypocrisy effect disappears when subjects are identified with their recall of transgressions. It is clear from our work that the most effective formula to obtain the effect of hypocrisy is by combining a sermon and a reminder anonymous transgressions. Our studies also show that the dissonance aroused from manipulating hypocrisy can be reduced by means other than behavior modification.

Syftet med denna kvalitativa innehållsanalys är att undersöka hur stereotyper, stigmatisering och trivialisering kring psykisk störning, närmare bestämt personer med dissociativ identitetsstörning, bibehålls genom gestaltningar i film, samt hur gestaltningen skiljer sig åt inom två filmer ur olika genrer, skräck- och komedifilm. Med filmerna Mina jag och Irene och Hide and Seek som analysunderlag, och med hjälp av ett representationsteoretiskt perspektiv, applicerades ett analysschema på sekvenser ur materialet som, genom de semiotiska analysverktygen denotation och konnotation, användes för att besvara studiens forskningsfrågor. Resultatet visade att båda filmerna upprätthöll stigmatiserande och/eller trivialiserande skildringar av dissociativ identitetsstörning men att de skiljde sig åt i sitt sätt att porträttera störningen. Dessa sätt leder till olika uppfattningar om störningen men har snarlika verkliga konsekvenser. / The purpose of this qualitative content analysis is to investigate how stereotypes, stigmatization and trivialization around psychological disorders, more specifically around people with dissociative identity disorder, are maintained through representation in films and how the representation differs within two different film genres, horror and comedy films. With the films Me, myself & Irene and Hide and Seek as the basis for the analysis and by using the theoretical concepts of representation, stigma and trivialization, an analysis scheme was applied to sequences from the material, which, through the semiotic analysis tools denotation and connotation, were used to answer the study's research questions. The results showed that both films maintained stigmatizing and/or trivializing depictions of dissociative identity disorder but that they differed in their way of portraying the disorder. These approaches lead to different perceptions of the disorder but have similar real-life consequences.

O estudo visa à análise configuracional do Orçamento Participativo de Porto Alegre (OPPA) de 1989 a 2004. Enfoca a possibilidade, ou não, de experiências de participação popular na co-gestão dos recursos orçamentários do Município democratizar as relações entre o Poder Público Local (Estado) e a comunidade (Sociedade Civil), possibilitando um equilíbrio de poder mais horizontal entre os participantes e gerando novos hábitos de participação popular. Parte-se de um referencial teórico constituído de três dimensões analíticas: (1) a produção de uma nova configuração no processo de institucionalização da participação popular na gestão dos recursos orçamentários municipais, que se fundamentam na proposta de análise configuracional de Elias e no conceito de Institucionalização de Berger e Luckmann. (2) Os processos de participação popular da co-gestão de instituições públicas no Brasil e seus limites para a cidadania, com base em Oliveira, Buarque de Holanda, Murilo de Carvalho e outros autores nacionais. (3) As possibilidades da configuração de novos hábitos democráticos, que refletem-se sobre os modelos normativos de Democracia e as motivações para a participação em processos de democratização do Estado, com referência básica em Habermas e Cohen e Arato. Postularam-se duas hipóteses de investigação. De um lado, uma tendência à democratização político-social, expressa em novas formas de tecnologias institucionais, e conseqüentemente, na instituição de novos hábitos democráticos a partir de uma nova dinâmica participativa que estimula as ações coletivas autônomas. De outro lado, a tendência à trivialização político-social do Orçamento Participativo, que se caracteriza por uma hiper-especialização da participação no processo, de forma pragmática e fragmentária. Os resultados encontrados indicam o acontecimento de duas situações configuracionais diferenciadas ao longo dos 16 anos de realização da experiência do Orçamento Participativo de Porto Alegre. Uma tendência à democratização político-social e uma tendência à trivialização político-social do processo de participação com ênfase na fragmentação e no reforço de ações pragmáticas. / The study aims a configurational analysis on Porto Alegre´s Participatory Budget (OPPA) from 1989 to 2004. It has brought the possibility, or not, of such popular participation experiences in the co-management of the budgetary city resources, to democratize the relationship between the local public power (Province) and the community (Civil Society), making possible a more horizontal balance power between the participants and generating new habits of popular participation. Starting from a theoretical reference constituted of three analytical dimensions: (1) the production of a new configuration in the process of institutionalization of the popular participation in the management of the city budgetary resources, which is based on Elias configurational analysis proposal and on the Institutionalization concept of Berger and Luckmann. (2) The processes of popular participation in the co-management of public institutions in Brazil and its limits for the citizenship, based in the works of Oliveira, Buarque de Holanda, Murilo de Carvalho, among others important national authors. (3) The configurational possibilities of new democratic habits, that reflect on the normative models of democracy and the motivations for the participation in processes of democratization of the Province, by basic reference on Habermas, Cohen and Arato. In this context, two hypotheses of inquiry were postulated. At one side, a tendency to social political democratization expressed on new forms of institutional technologies and, due to that, for the institution of new democratic habits starting from new participatory dynamics that stimulate the independent collective actions. On the other side, the accomplishment of a tendency to the social political trivialization that is, inversely, characterized by a hiper-specialization of the participation in the process in a pragmatic and fragmentary way. The obtained results indicate two different situations concerning the configurations throughout the 16 years of the accomplished experience: the event of a tendency to the social political democratization and, inversely, a tendency to the social political trivialization of the participation process with emphasis on the fragmentation and reinforcement of pragmatic actions.

O estudo visa à análise configuracional do Orçamento Participativo de Porto Alegre (OPPA) de 1989 a 2004. Enfoca a possibilidade, ou não, de experiências de participação popular na co-gestão dos recursos orçamentários do Município democratizar as relações entre o Poder Público Local (Estado) e a comunidade (Sociedade Civil), possibilitando um equilíbrio de poder mais horizontal entre os participantes e gerando novos hábitos de participação popular. Parte-se de um referencial teórico constituído de três dimensões analíticas: (1) a produção de uma nova configuração no processo de institucionalização da participação popular na gestão dos recursos orçamentários municipais, que se fundamentam na proposta de análise configuracional de Elias e no conceito de Institucionalização de Berger e Luckmann. (2) Os processos de participação popular da co-gestão de instituições públicas no Brasil e seus limites para a cidadania, com base em Oliveira, Buarque de Holanda, Murilo de Carvalho e outros autores nacionais. (3) As possibilidades da configuração de novos hábitos democráticos, que refletem-se sobre os modelos normativos de Democracia e as motivações para a participação em processos de democratização do Estado, com referência básica em Habermas e Cohen e Arato. Postularam-se duas hipóteses de investigação. De um lado, uma tendência à democratização político-social, expressa em novas formas de tecnologias institucionais, e conseqüentemente, na instituição de novos hábitos democráticos a partir de uma nova dinâmica participativa que estimula as ações coletivas autônomas. De outro lado, a tendência à trivialização político-social do Orçamento Participativo, que se caracteriza por uma hiper-especialização da participação no processo, de forma pragmática e fragmentária. Os resultados encontrados indicam o acontecimento de duas situações configuracionais diferenciadas ao longo dos 16 anos de realização da experiência do Orçamento Participativo de Porto Alegre. Uma tendência à democratização político-social e uma tendência à trivialização político-social do processo de participação com ênfase na fragmentação e no reforço de ações pragmáticas. / The study aims a configurational analysis on Porto Alegre´s Participatory Budget (OPPA) from 1989 to 2004. It has brought the possibility, or not, of such popular participation experiences in the co-management of the budgetary city resources, to democratize the relationship between the local public power (Province) and the community (Civil Society), making possible a more horizontal balance power between the participants and generating new habits of popular participation. Starting from a theoretical reference constituted of three analytical dimensions: (1) the production of a new configuration in the process of institutionalization of the popular participation in the management of the city budgetary resources, which is based on Elias configurational analysis proposal and on the Institutionalization concept of Berger and Luckmann. (2) The processes of popular participation in the co-management of public institutions in Brazil and its limits for the citizenship, based in the works of Oliveira, Buarque de Holanda, Murilo de Carvalho, among others important national authors. (3) The configurational possibilities of new democratic habits, that reflect on the normative models of democracy and the motivations for the participation in processes of democratization of the Province, by basic reference on Habermas, Cohen and Arato. In this context, two hypotheses of inquiry were postulated. At one side, a tendency to social political democratization expressed on new forms of institutional technologies and, due to that, for the institution of new democratic habits starting from new participatory dynamics that stimulate the independent collective actions. On the other side, the accomplishment of a tendency to the social political trivialization that is, inversely, characterized by a hiper-specialization of the participation in the process in a pragmatic and fragmentary way. The obtained results indicate two different situations concerning the configurations throughout the 16 years of the accomplished experience: the event of a tendency to the social political democratization and, inversely, a tendency to the social political trivialization of the participation process with emphasis on the fragmentation and reinforcement of pragmatic actions.

O estudo visa à análise configuracional do Orçamento Participativo de Porto Alegre (OPPA) de 1989 a 2004. Enfoca a possibilidade, ou não, de experiências de participação popular na co-gestão dos recursos orçamentários do Município democratizar as relações entre o Poder Público Local (Estado) e a comunidade (Sociedade Civil), possibilitando um equilíbrio de poder mais horizontal entre os participantes e gerando novos hábitos de participação popular. Parte-se de um referencial teórico constituído de três dimensões analíticas: (1) a produção de uma nova configuração no processo de institucionalização da participação popular na gestão dos recursos orçamentários municipais, que se fundamentam na proposta de análise configuracional de Elias e no conceito de Institucionalização de Berger e Luckmann. (2) Os processos de participação popular da co-gestão de instituições públicas no Brasil e seus limites para a cidadania, com base em Oliveira, Buarque de Holanda, Murilo de Carvalho e outros autores nacionais. (3) As possibilidades da configuração de novos hábitos democráticos, que refletem-se sobre os modelos normativos de Democracia e as motivações para a participação em processos de democratização do Estado, com referência básica em Habermas e Cohen e Arato. Postularam-se duas hipóteses de investigação. De um lado, uma tendência à democratização político-social, expressa em novas formas de tecnologias institucionais, e conseqüentemente, na instituição de novos hábitos democráticos a partir de uma nova dinâmica participativa que estimula as ações coletivas autônomas. De outro lado, a tendência à trivialização político-social do Orçamento Participativo, que se caracteriza por uma hiper-especialização da participação no processo, de forma pragmática e fragmentária. Os resultados encontrados indicam o acontecimento de duas situações configuracionais diferenciadas ao longo dos 16 anos de realização da experiência do Orçamento Participativo de Porto Alegre. Uma tendência à democratização político-social e uma tendência à trivialização político-social do processo de participação com ênfase na fragmentação e no reforço de ações pragmáticas. / The study aims a configurational analysis on Porto Alegre´s Participatory Budget (OPPA) from 1989 to 2004. It has brought the possibility, or not, of such popular participation experiences in the co-management of the budgetary city resources, to democratize the relationship between the local public power (Province) and the community (Civil Society), making possible a more horizontal balance power between the participants and generating new habits of popular participation. Starting from a theoretical reference constituted of three analytical dimensions: (1) the production of a new configuration in the process of institutionalization of the popular participation in the management of the city budgetary resources, which is based on Elias configurational analysis proposal and on the Institutionalization concept of Berger and Luckmann. (2) The processes of popular participation in the co-management of public institutions in Brazil and its limits for the citizenship, based in the works of Oliveira, Buarque de Holanda, Murilo de Carvalho, among others important national authors. (3) The configurational possibilities of new democratic habits, that reflect on the normative models of democracy and the motivations for the participation in processes of democratization of the Province, by basic reference on Habermas, Cohen and Arato. In this context, two hypotheses of inquiry were postulated. At one side, a tendency to social political democratization expressed on new forms of institutional technologies and, due to that, for the institution of new democratic habits starting from new participatory dynamics that stimulate the independent collective actions. On the other side, the accomplishment of a tendency to the social political trivialization that is, inversely, characterized by a hiper-specialization of the participation in the process in a pragmatic and fragmentary way. The obtained results indicate two different situations concerning the configurations throughout the 16 years of the accomplished experience: the event of a tendency to the social political democratization and, inversely, a tendency to the social political trivialization of the participation process with emphasis on the fragmentation and reinforcement of pragmatic actions.

We studied close to 100 articles about the Swedish cup in cross country skiing, published by the three media outlets that cover the entire series; www.sweski.com , www.langd.se and www.skidzonen.com. The articles were published between 2015 and 2018 and by using a quantitative analysis we discovered that in these articles, the men and the women received almost exactly the same amount of attention, as far as counting words goes. In the articles which focused on both the female and the male athletes, the editors usually chose a picture from the women’s competition as the top image. We also saw a pattern where the women were far more often mentioned by their first names only, whereas the men were usually mentioned by their full names or their last names only. Another interesting theme that we found through a qualitative text analysis regarded how the athletes were portrayed in the articles, where the women seemed to be looked upon as less mature than the men. For example, they were often called “girls” instead of “women”, but the men the same age were never referred to as “boys”. These are seen by us as signs of trivialization and infantlization of the female athletes. However, we did not find any signs of the women being described as weak, or with a focus on their appearances and private lives. These were common patterns in the previous research on the subject. / Vi undersökte knappt 100 artiklar om den svenska cupen i längdskidåkning, publicerade av de tre medierna som bevakar hela serien; www.sweski.com , www.langd.se och www.skidzonen.com. Artiklarna publicerades mellan 2015 och 2018 och med hjälp av en kvantitativ innehållsanalys fann vi att damerna och herrarna fick nästan exakt lika mycket utrymme i dessa artiklar, räknat i antal ord. I de artiklar där båda könen stod i fokus var det  betydligt oftare som en bild från damklassen valdes som toppbild. Vi såg ett mönster där damerna oftare blev omnämnda med enbart sina förnamn, jämfört med herrarna som oftast omtalades med sina hela namn eller enbart efternamn. Ett annat intressant tema som vi fann genom en kvalitativ textanalys gällde hur utövarna porträtterades i artiklarna, där damerna tycktes bli sedda som mindre mogna och vuxna än herrarna. Till exempel kallades de ofta “tjejer” istället för “kvinnor” eller “damer”, samtidigt som de jämnåriga herrarna aldrig blev kallade “killar”. Dessa ser vi som tecken på en trivialisering och en infantilisering av de kvinnliga utövarna. Däremot hittade vi inga tecken på att kvinnorna beskrevs som svaga eller med ett större fokus på deras utseenden och deras privatliv, fenomen som har varit tydligt framträdande i tidigare forskning på ämnet.

Objectif. L’objectif est de comprendre comment les intervenants en relation d’aide et les agents des forces de l’ordre composent avec la violence au travail et le stress lié à l’imputabilité. Un cadre théorique basé sur l’identité professionnelle est proposé afin de comprendre la modulation de la santé psychologique au travail et testé via le Professional Quality of Life des intervenants en protection de la jeunesse. Les facteurs de prédiction de la banalisation de la violence au travail et des impacts psychologiques de cette banalisation sont également étudiés. Méthodologie. Un sondage mené auprès d’un échantillon représentatif constitué de 301 intervenants en protection de la jeunesse a permis d’examiner le Professional Quality of Life. Les effets de l’exposition à la violence en milieu de travail, à l’exposition au matériel traumatique et du stress lié à l’imputabilité sur la fatigue de compassion ont été analysés à l’aide d’équation structurelle. Les effets indirects attribuables au genre, au soutien organisationnel perçu, à l’adhésion à l’identité professionnelle, aux stratégies d’adaptation et à la confiance en ses moyens pour gérer un client agressif ont été mesurés. Pour l’examen des facteurs de prédiction de la banalisation de la violence au travail, les résultats d’un sondage mené auprès de 1141 intervenants en relation d’aide et des forces de l’ordre ont été analysés à l’aide de régression linéaire. L’analyse des réponses des 376 intervenants de cet échantillon ayant rapporté avoir été perturbé par un acte de violence au travail a permis de mesurer l’impact de la banalisation sur les conséquences psychologiques suite à une victimisation au travail. Les effets indirects attribuables à la banalisation de la violence ont été mesurés. Des analyses différenciées en fonction du sexe ont également été menées. Résultats. L’exposition à la violence, le sentiment d’imputabilité et l’évitement amplifiaient la fatigue de compassion chez les intervenants en protection de la jeunesse sondés. Les attitudes masculines, l’adhésion à l’identité professionnelle, la confiance en ses moyens pour gérer les clients agressifs l’atténuaient. Quant aux facteurs de prédiction de la banalisation de la violence au travail, les participants masculins étaient plus enclins que les femmes à la normaliser. Les agents des forces de l’ordre percevaient davantage la violence comme tabou que les intervenants en relation d’aide. Les facteurs organisationnels avaient tous un effet négatif sur le tabou entourant la violence au travail. Finalement, l’âge, les victimisations antérieures, les blessures graves et percevoir la violence au travail comme un tabou augmentaient le nombre de conséquences psychologiques suite à une victimisation. Les analyses différenciées en fonction du sexe ont identifié des facteurs de prédiction spécifiques aux hommes et aux femmes. Implications. Lors de déploiement de stratégies organisationnelles afin d’aider les employés à gérer avec les stress liés au travail, les organisations doivent considérer l’identité professionnelle de leur travailleur ainsi que des différences en fonction du sexe et du genre. / Objective. The goal of this thesis is to understand how caregivers and law enforcers cope with workplace aggression and accountability. Relying on identity theory, a theoretical framework is put forth to understand mental health at work and examined through an adapted version of the Professional Quality of Life for child protection workers. Individual and organizational predictors of trivialization of workplace aggression are also investigated. The impact of trivializing workplace aggression on psychological wellbeing is assessed. Method. To examine the Professional Quality of Life, a survey conducted among a representative sample of 301 Canadian child protection workers was utilized. The effects of exposure to workplace aggression, exposure to traumatic material and stress emanating from accountability on compassion satisfaction and fatigue were evaluated in a path analysis model. The indirect effects through gender roles, perceived organizational support, adherence to professional identity, coping ability and confidence in coping with patient aggression were also tested. To identify predictors of workplace aggression, responses to a survey research conducted among a convenience sample 1141 Canadian caregivers and law enforcers were computed in linear regression modeling. Using the same dataset but only selecting victims of workplace aggression resulting in a sub-sample of 376 Canadian caregivers and law enforcers, individual and organizational factors were used in path analysis modeling in order to predict psychological consequences. Normalizing and tabooing were introduced as intervening variables. For the objectives regarding trivialization of workplace aggression, between group differences analyses were also conducted for women and men. Findings. Exposure to workplace aggression, felt accountability and avoidant coping strategies increased compassion fatigue among child protection workers while masculine attitudes, adherence to professional identity and confidence in coping with client aggression decreased it. As for predictors of trivialization of workplace aggression, male respondents were more likely than women to think that workplace aggression was normal. Law enforcers were more likely than caregivers to taboo workplace aggression. Organizational factors were all significant negative predictors of tabooing violence. Finally, being older, prior direct victimization, injury requiring hospitalization and tabooing workplace aggression were positively associated with negative psychological consequences following workplace aggression victimization. Gender-based analyses revealed specific predictors for males (e.g. normalizing). Implications. When developing and disseminating policies to help workers to cope with specific work-related stress, organizations must consider the “professional identity” promoted by the job as well as the gender of the workers. Adapted to these identities, they should sensitize workers on the impact of aggression and accountability in order to break the taboo while fostering strategies that dampen the impact of these stressors.