Thesis (PhD (Educational Psychology))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: This study was designed to explore affordances and constraints to teacher learning as workplace learning during a time of change as initiated by the Index for Inclusion process. In particular the study investigated features on the macro-social and macro-educational level that impact on teacher learning in the workplace and the affordances and constraints to teacher learning that could be identified on the institutional-community plane as the pivotal plane of analysis for this study. It also explored features on the personal plane that impact teacher learning in the workplace. The theoretical framework of cultural-historical activity theory (CHAT) provided a broad platform from which to engage with the study. In particular, the work of Engeström, as a contemporary contributor in the field of CHAT, informed this study. The investigation into teacher learning in the workplace during a time of change was designed as a critical ethnographic study and was conducted in a primary school in a disadvantaged community in the Western Cape Province of South Africa. A qualitative methodology was employed. The study allowed for a critical in-depth analysis of affordances and constraints to teacher learning in the workplace by making use of an abductive process of data analysis and presentation, which implies a movement between an inductive and deductive process of knowledge creation. The data was presented in broad themes, an ethnographic narrative using the triangular structure of activity as developed by Engeström, and in pen sketches depicting the learning trajectories of two teachers. The data revealed that the Index for Inclusion employed as tool of change in this study did indeed allow for teacher learning for inclusion in the workplace. It raised awareness of inclusive education, contributed to a shared language for inclusion in the school and created the platform for teachers to engage with own attitudes and practices in a safe and supportive environment. Certain teachers attested to significant learning gains. However, the study also highlighted how a school could act as a restrictive environment for teacher learning and the complex processes involved in changing such an environment to become more expansive in support of teacher learning for inclusion. Several factors acted as severe constraints to teacher learning. On the macro-social level, poverty and the consequences of apartheid in South Africa acted as significant constraints to expansive teacher learning. With regard to the macro-educational level, teachers struggled with innovation overload and the absence of meaningful training and support for change that negatively affected their morale, motivation and self-efficacy. On the institutional level the leadership approach in the school proved particularly detrimental to expansive teacher learning. Teacher cognition, attitude and emotion also constrained their own engagement with the learning opportunity afforded by the Index for Inclusion process in the school. The students were not allowed a platform for their voices to be heard. Furthermore, neither their parents nor the community was invited into collaborative partnerships with the staff. On the personal level the study engaged with the possibility that individual teachers could gradually bring the necessary changes into the school on the grounds of their own positive learning experience through the Index for Inclusion process. The hope for change in the school was thus embodied in individual teachers’ agency, energy and incentive to work towards sustaining the progress that had been made by means of the Index for Inclusion process in the school. Keywords: teacher learning, workplace learning, inclusive education, Index for Inclusion, culturalhistorical activity theory (CHAT). / AFRIKAANSE OPSOMMING: Die studie is ontwerp om ondersoek in te stel na die eienskappe van ʼn skoolomgewing wat onderwyser-leer in die werkplek moontlik maak in ʼn tyd van verandering soos deur die Index for Inclusion-proses geïnisieer, asook na die beperkinge binne dié omgewing (Engels: ‘affordances and constraints’). Daar is in die besonder ondersoek ingestel na die eienskappe op die makro-sosiale en makro-onderwysvlak wat onderwyser-leer in die werkplek beïnvloed, na die geleenthede en beperkinge vir onderwyser-leer wat op die institusioneel-gemeenskapsvlak as die kritieke vlak van analise vir hierdie studie geïdentifiseer kon word, asook na eienskappe op die persoonlike vlak wat ʼn invloed het op onderwyser-leer in die werkplek. Die teoretiese raamwerk van die kultureel-historiese aktiwiteitsteorie (Engels: ‘cultural-historical activity theory’ oftewel CHAT) het ʼn breë platform gebied vanwaar daar met die studie omgegaan kon word. Die werk van Engeström, as ʼn kontemporêre bydraer op die gebied van CHAT, het veral die studie gerig. Die ondersoek na onderwyser-leer in die werkplek in ʼn tyd van verandering is as ʼn kritiese etnografiese studie ontwerp en is in ʼn laerskool in ʼn benadeelde gemeenskap in die Wes-Kaap Provinsie van Suid-Afrika uitgevoer. ’n Kwalitatiewe metodologie is gebruik. ʼn Kritiese diepte-ontleding is gedoen van geleenthede en beperkinge vir onderwyser-leer in die werkplek deur ʼn abduktiewe proses van data-analise en -aanbieding, wat ʼn beweging tussen ʼn induktiewe en deduktiewe proses van kennisskepping impliseer. Die data is op drieërlei wyse aangebied: in breë temas en patrone; as ʼn etnografiese narratief wat Engeström se driehoekstruktuur van aktiwiteit gebruik; en in die vorm van pensketse wat die leertrajekte van twee onderwysers uitbeeld. Die data het aangetoon dat die Index for Inclusion wat as instrument vir verandering in hierdie studie aangewend is, wel onderwyser-leer vir insluiting in die werkplek tot gevolg gehad het. Dit het ʼn bewustheid rakende inklusiewe onderwys verhoog, die onderwysers is blootgestel aan die terminologie van inklusiewe onderwys en ʼn veilige en ondersteunende omgewing is geskep waarin onderwysers aandag kon gee aan hulle eie gesindhede en praktyke. Sekere onderwysers het van betekenisvolle leerwinste getuig. Die studie het egter ook duidelik gewys hoe ʼn skool ʼn beperkende omgewing kan wees vir onderwyser-leer en vir die komplekse prosesse wat betrokke is by die verandering van so ʼn omgewing om dit meer omvattend te laat word ter ondersteuning van onderwyser-leer vir insluiting. Verskeie faktore het onderwyser-leer erg beperk. Op die makro-sosiale vlak het armoede en die gevolge van apartheid in Suid-Afrika die onderwyser-leer beduidend beperk. Op die makro-onderwysvlak het onderwysers weens innovasieoorlading probleme ervaar. Die afwesigheid van betekenisvolle opleiding en ondersteuning vir verandering het ook ʼn negatiewe uitwerking op hul moraal, motivering en selfwerksaamheid gehad. Op die institusionele vlak het die leierskapsbenadering besonder nadelig geblyk te wees vir uitgebreide onderwyser-leer. Onderwyserkognisie, -houding en -emosie het ook daartoe bygedra om hul eie betrokkenheid by die leergeleentheid wat deur die Index for Inclusion-proses gebied is, te beperk. Die studente is nie ʼn ruimte toegelaat waar hulle stemme gehoor kon word nie en nóg hul ouers nóg die gemeenskap is uitgenooi om deel te hê aan kollaboratiewe vennootskappe met die personeel. Op persoonlike vlak het die studie die moontlikheid ondersoek dat individuele onderwysers op grond van hul eie positiewe leerervaring tydens die Index for Inclusion-proses geleidelik die nodige veranderinge in die skool invoer. Deur individuele onderwysers se toedoen, energie en aansporing bly die hoop bestaan dat die goeie werk wat deur die Index for Inclusion-proses in die skool bereik is, volhou sal word. Sleutelwoorde: onderwyser-leer, leer in die werksplek, inklusiewe onderwys, ‘Index for Inclusion’, kultureel-historiese aktiwiteitsteorie.

This study investigated the relationship between the self-directedness (as measured by the Adult Learner Self-Directedness Scale) and employability attributes (as measured by the Student Employablity Attributes Scale) of adult learners enrolled at a South African distance learning higher education institution. Correlational and inferential statistical analyses were carried out in order to realise the research objective. A stratified random sample of 1 102 mainly black and female participants participated in the study. The research indicated self-directedness to be a significant positive predictor of employability attributes and also revealed significant differences between the gender, race and age groups regarding these variables. Recommendations are suggested for use by university lecturers and human resource development professionals. / Human Resource Management / M. Comm. (Human Resource Management)

I denna studie undersöks vilka förmågor och kunskaper inom digital kompetens som anses viktiga på Stena AB samt vilka drivkrafter och hinder som finns för lärande inom digitalkompetens. Syftet är att utvärdera en metod och process för att arbeta med att öka digitalkompetens på företag samt att utröna drivkrafter och hinder som finns för att driva en lärandeprocess inom området.En fallstudie innehållande en workshop inspirerad av interventionsforskning, samt kvalitativa semistrukturerade intervjuer genomfördes med fem medarbetare på Stena AB. De transkriberade intervjuerna analyserades med induktiv tematisk analys. Resultaten tolkades genom ett sociokulturellt perspektiv på lärande med dialog i fokus. Analys av resultatet tyder på att deltagarna ansåg att en kritisk och kommunikativ förmåga är viktigt inom digitalkompetens som medborgare och som medarbetare på Stena AB. Resultaten antyder att en diskussionsbaserad workshop rörande begreppet digital kompetens kunde bidra till deltagarnas förståelse för begreppet och ge perspektiv på hur andra ser på samma begrepp. Vad gäller drivkrafter och hinder för lärande inom digital kompetens skiljer dessa sig från individ till individ. Hinder för lärande berör områden som miljö och förutsättningar som är bortom ens kontroll, men även en omedvetenhet om vilka kunskaper som behöver utvecklas. Slutsatsen är att företaget behöver en kombination av både informell och formell utbildning, att digitala kunskaper och förmågor går att prioritera vilka tolkas som fokusområden till lärandeprocessen att höja digital kompetens. Vidare identifieras drivkrafter och hinder som svar på hur en strategi för en lärandeprocess inom digital kompetens kan se ut. Slutsatsen uppskattas vara applicerbar även på andra företag i en annan kontext. / This study examines which areas within digital competence that are considered important at Stena AB. Further, this study examines what incentives and hindrances that exist for learning in digital competence. The aim for this thesis is to evaluate a method and process for working to increase digital competence in companies and to find out the incentives and hindrances that exist to motivate a learning process in the area. A case study including a workshop inspired by intervention research, as well as qualitative semi-structured interviews were conducted with a number of employees at Stena AB. The transcribed interviews were analyzed with inductive thematic analysis. The results were interpreted through a socio-cultural perspective on learning with discussion and dialogue in focus. Analysis of the results indicate that the participants considered a critical and communicative ability is important in digital competence, both as a citizen and as an employee at Stena AB. The results suggest that a discussion-based workshop on the concept of digital competence could contribute to the participants' understanding of digital competence and provide perspective on how others view the same concept. In terms of incentives and hindrances to learning in digital competence, these differ from individual to individual. Hindrances to learning are areas such as the environment and conditions that are beyond one's control, but also an unawareness of what knowledge needs to be developed. The conclusion is that the company needs a combination of both informal and formal education, that digital knowledge and abilities can be prioritized which are interpreted as focus areas for the learning process to increase digital competence. Furthermore, incentive forces and obstacles are identified as a strategy for a learning process in digital competence. The conclusion is estimated to be applicable to other companies in other contexts as well.

This study investigated whether skills development learning programmes specifically internship programme in the public service sector are effective in improving interns’ emotional intelligence competences. A convenience sample of 66 interns was obtained. The interns, two peers and a mentor assessed the intern’s emotional intelligence competencies twice, at the beginning and towards the end of the internship programme with the aid the 360° Emotional and Social Intelligence Inventory (ESCI). A total of 264 participants completed the inventory. Mean competency ratings were compared to determine if there were differences between the first and the second assessments. There were statistically significant differences for Organisational Awareness, Adaptability, Influence, Teamwork, Empathy, Emotional Self Awareness, Conflict Management and Inspirational Leadership. No statistically significant differences were found in the overall development of emotional intelligence based on gender. However, female interns improved more in Emotional Self-Awareness while males improved more in Inspirational Leadership and Coaching. Skills development internship learning programme in the public service appear to be effective in furthering interns’ emotional intelligence competencies at work. / Psychology / M.A. (Psychology with Specialisation in Research Consultation)

I takt med att psykisk ohälsa har eskalerat i det svenska arbetslivet de senaste åren har vikten av implementering av hälsofrämjande förändringsarbeten ökat inom organisationsvärlden. Många chefer står inför stora utmaningar i att bedriva dessa arbeten, motivera medarbetare samt framgångsrikt främja såväl organisatorisk som social arbetsmiljö. I relation till detta arbete krävs det att chefer innehar kunskaper om hur hälsa och lärande påverkas på arbetsplatsen. Syftet med studien var att analysera och beskriva hur cheferna upplevde att förutsättningar för hälsa och lärande påverkas under förändringsarbete för att skapa Healthy workplace. Studiens teoretiska referensram grundas i World Health Organizations modell kring hur Healthy workplaces formas i komplement av de pedagogiska teorierna om Kollektivt lärande samt Anpassnings- och Utvecklingsinriktat lärande. Studiens vetenskapsteoretiska utgångspunkter är inspirerade av fenomenografi och konstruktivism samt att en abduktiv ansats tillämpats. I studien genomfördes åtta semistrukturerade intervjuer som analyserades genom en kvalitativ innehållsanalys. Resultatet påvisade att Healthy workplace kan skapas genom ett tydligt ledarskap, involvering av medarbetarna i arbetet, integrering av lärande som en del av arbetet samt att ge medarbetaren tid och rum för reflektion samt kunskapsutbyte. Avslutningsvis blir slutsatsen att tydligt ledarskap i kombination med samarbete mellan alla parter bildar möjligheter för en stärkt sammanhållning på arbetsplatsen. För samtliga parter inom organisationen innebär detta kollektiva arbete en potential att främja såväl hälso- som lärandevillkor under pågående förändringsarbete.

In der beruflichen Bildung stellt sich in besonderer Weise die Frage nach dem Verhältnis der idealtypischen Lernorte Betrieb und Berufsschule. Obwohl dieser Duplizität der Lernorte offenbar eine besondere bildende Kraft innewohnt, reichen die Forderungen, diese Zweiheit zu gestalten von der radikalen Trennung bis hin zur vollständigen Abstimmung der jeweiligen Aktivitäten von Lehren und Lernen. Richtigerweise wurden von Tenberg, Aprea und Pittich (2012) in einem grundlegenden Positionspapier diese instrumentellen Vorschläge als empirisch gehaltlos kritisiert. Zwischenzeitlich gibt es eine nähere Untersuchung der faktischen Verhältnisse. Dafür wurde an der TU Chemnitz im Rahmen der von eben diesen Autoren federführend lancierten europäischen ConVet-Studie zunächst eine Dokumentenanalyse durchgeführt. Dieses wurde um eine Befragung von Auszubildenden/ Schülerinnen und Schülern sowie von deren Ausbildern und Lehrkräften erweitert. Als ein erster wesentlicher Hinweis ist diesen Untersuchungen zu entnehmen, dass die eine Konnektivität höherer Ordnung bzw. eine abgeschwächte Hypothese der Komplementarität Anspruch auf Gültigkeit besitzen könnten. Die Dokumentenstudie und die Pilotbefragung sollen Grundlage für weitere Studien quantitativer Ausrichtung sein, die einen quantitativ deutlich weitergesteckten Probandenrahmen umfassen sollen.:1 Problemaufriss: Duale Ausbildung und Lernortkonnektivität 3 2 Zu den Theoriekonstrukten Konnektivität und Komplementarität 4 2.1 Aspekte einer differenzierten Konnektivität zwischen den Lernorten 4 2.2 Faktische Aspekte einer organisierten Verbindung durch Kooperation 6 2.3 Kooperation als Versuch der Stärkung einer Verbindung der Lernorte 8 2.4 Komplementarität als Versuch der Erklärung des Lernens an zwei Lernorten 9 3 Zur Methodologie des Forschungsansatzes 10 3.1 Methodisches Vorgehen in der Forschungsgruppe 11 3.2 Methodisches Vorgehen in der vorliegenden Studie 12 3.3 Ergebnisse der Inhaltsanalyse und ihre Interpretation 15 3.3.1 Verbindungen zwischen schulischem und betrieblichem Lernen 16 3.3.2 Aufgaben der Akteure der beruflichen Bildung 17 3.3.3 Instrumente zur Unterstützung von Konnektivität 18 4 Zusammenfassung und Ausblick 21 Literatur 23 Anhang 1: Konstanzer Protokoll (Auszug) 25 Anhang 2: Fragebogen mit Leitfragen zur Pilotstudie 26

Notre travail s’intéresse aux maîtres d’apprentissage de l’enseignement supérieur et à la façon dont ils débutent dans cette fonction. En France, ceux qui occupent la mission de tuteur sont peu formés et les formations qui leurs sont proposées sont souvent de courte durée (1 journée). De même les prescriptions institutionnelles restent relativement floues, mentionnant peu le tuteur. Il semble dès lors que cette fonction s’apprenne très largement sur le tas. Notre objectif est ainsi de comprendre les pratiques formatives des tuteurs débutants et notamment, la façon dont les interactions et les relations que ces derniers vont voiravec d’autres acteurs (du monde scolaire, professionnel ou autre) vont les aider à construire leur pratique.Ce travail est construit à partir d’une enquête de terrain d’une année et d’un corpus caractérisé par une multiplicité de modes de production de données (observations participantes, captations audio et vidéo, entretiens, collecte de documents, etc.). Il prend la forme de trois études de cas dont le but est de comprendre comment se met en place une configuration tutorale (d’après Elias, 1981) et la façon dont cette configuration crée des affordances (Billett 1995, 2011), c’est à dire des opportunités d’apprentissage pour le tuteur débutant, dont il peut se saisir afin de construire sa pratique.Une analyse des prescriptions institutionnelles sur le tutorat et le rôle du maître d’apprentissage nous conduit à montrer que celui-ci occupe une place secondaire dans les discours institutionnels plutôt focalisés sur l’apprenti et adressés à ces derniers ou aux employeurs. De plus, les prescriptions se font à plusieurs niveaux (de la loi à l’école) et cela constitue un millefeuille de prescriptions qui restent floues et hétérogènes. Enfin, c’est une configuration tutorale relativement figée, incluant seulement trois acteurs (apprenti / MAP ou employeur / tuteur-école ou école) qui est la plupart du temps présentée.L’analyse de nos cas est réalisée en croisant deux niveaux : le niveau local et le niveau global. Il s’agit d’une part d’appréhender les interactions récurrentes et les relations qui se mettent en place dans le temps long et d’autre part, la façon dont les acteurs interagissent et se coordonnent dans des interactions et situations locales. Cela nous permet de documenter la façon dont une configuration tutorale émerge et se met en place dans le temps long, mais aussi la façon dont elle est localement consolidée ou au contraire bouleversée. Ces analyses nous permettent de mettre en avant que là où l’on a l’habitude de penser un duo tuteur-apprenti, il y a en réalité un réseau d’acteurs aux profils, objectifs et caractéristiques variés qui se crée dans le but d’accompagner l’apprenti. Cette configuration tutorale est dynamique et varie selon les contextes. Elle peut être constituée, outre l’apprenti et son tuteur, par des acteurs de la place de travail (hiérarchie, collègues, etc.), des acteurs de l’école (tuteurs-école, enseignants) ou encore des acteurs de la sphère familiale, amicale, etc. Chaque acteur de cette configuration a ses enjeux propres qui contribuent à orienter sa mise en place et son évolution dans le temps. Nos analyses montrent que cette évolution peut se faire en faveur de l’appropriation par le tuteur de son rôle. La configuration est, en effet, génératriced’affordances pour le maître d’apprentissage débutant, dont ce dernier peut se saisir afin de développer sa pratique tutorale. Ces affordances peuvent prendre des formes diverses (aide directe, inclusion à un collectif tutoral, échanges sur la pratique tutorale, etc.). Elles ne sont actualisées comme ressources que parce que le tuteur débutant s’en saisit, les rendant ainsi pertinentes pour sa pratique.Ces analyses nous conduisent à formuler des préconisations en vue d’améliorer la formation et l’information des tuteurs, notamment dans le cadre du travail d’ingénierie de formation actuellement mené par le CFA Formasup ARL. / This research focuses on workplace tutors in dual vocational tertiary courses, and how they begin in this role. In France some tutor’s training are offered but they are short-term (1 day) and few tutors participate. Institutional requirements remain vague with little mention mention of the workplace tutors. Therefore, it seems that a large part of tutors are learning this activity « on the job ». Our purpose is to understand how workplace tutors are learning their role, and in particular, how interactions and relationships they have with other actors (from the shool, the company, etc.) help them to build their practice of tutoring.This research is based on a one-year fieldwork and a corpus characterized by a multiplicity of data production modes (participating observations, audio and video recordings, interviews, document collection, etc.). It takes the form of three case studies whose aim is to understand how a tutorial configuration is set up (according to Elias, 1981) and how this configuration creates affordances (Billett 1995, 2011), i.e. learning opportunities for the novice workplace tutor, which he can take advantage of to build his practice.An analysis of the institutional requirements on tutoring and the role of the workplace tutor, leads us to show that he occupies a secondary place in speeches that are rather focused on the apprentice and addressed to them or to employers. In addition, this requirements are made at several levels (from law to school) and this constitutes a myriad (millefeuille) of requirements that remain vague and heterogeneous. Finally, it is a relatively fixed tutorial configuration, including only three actors (apprentice / MAP or employer / school-tutor or school) that is most of the time presented.The analysis of our cases is carried out by crossing two levels: the local level and the global level. On the one hand, it is a question of understanding the recurrent interactions and relationships that are established over time and, on the other hand, the way in which actors interact and coordinate themselves in local interactions and situations. This allows us to document how a tutorial configuration emerges and is implemented over time, but also how it is locally consolidated or disrupted. These analyses allow us to highlight that where we are used to thinking of a tutor-apprentice duo, there is in reality a network of actors with various profiles, objectives and characteristics that is created in order to support the apprentice. This tutorial configuration is dynamic and changes according to the context. It can be made up, in addition to the apprentice and his tutor, by actors in the workplace (hierarchy, colleagues, etc.), actors in the school (school-tutors, teachers) or actors in the family, friends, etc. Each actor in this configuration has its own purposes that contribute to orienting its implementation and evolution over time. Our analyses show that this evolution can be in favour of the tutor's appropriation of his role. The configuration is, in fact, agenerator of affordances for the novice workplace tutor, which he can take advantage of in order to develop his tutoring practice. These affordances can take various forms (direct support, inclusion in a tutoring collective, exchanges on tutoring practice, etc.). They are only actualized as resources because the novice tutor takes them over, making them relevant to his or her practice.In addition to documenting the training practices of tutors, this research aims to support the apprentices training center (Formasup ARL) in the engineering work of the training courses they are currently conducting.

För att kunna hitta och åtgärda signalfel på Roslagsbanan i Stockholm är det viktigt att de tekniker som arbetar med signalsystemet har rätt kunskaper och känner sig trygga i hur systemet fungerar. En del av säkerhetssystemet på Roslagsbanan kallas ATC (automatic train control) och ger tågföraren information om var tåget framför befinner sig, vilket besked nästa signal ger och hur växlar och vägbommar står. ATC ingriper även genom att bromsa tåget automatiskt om föraren inte stannar vid en stoppsignal. För att effektivisera felsökning i ATC-systemet vill företaget som sköter drift och underhåll av signalsystemet, banan och elförsörjningen på Roslagsbanan, Strukton Rail AB, genomföra utbildningar för sina signaltekniker. De vill ha en mall för hur utbildningar i felsökning kan se ut som kan användas med övningsutrustning, och som kan appliceras på andra tekniska system. För att skapa den här mallen var mina frågeställningar ”Hur kan en pedagogisk modell för utbildning inom felsökning i säkerhetssystemet ATC på Roslagsbanan se ut? Hur påverkar modellen deltagarnas aktivitet jämfört med andra utbildningar inom järnvägsbranschen?”. Det var viktigt från Struktons sida att deltagarna skulle vara aktiva och samarbeta med varandra under utbildningen. Efter att ha läst om det sociokulturella perspektivet på lärande, accelererat lärande och lärande på arbetsplatsen och även hållit intervjuer med två tekniker på Strukton och två utbildare i andra sammanhang i järnvägsbranschen för att höra vad de tycker är bra utbildning har jag skapat en utbildningsmodell för internutbildning i signalsystemet ATC, döpt till Kunimodellen. Modellen baseras på att deltagarna tillsammans löser olika felsökningsfall. Utbildningen börjar med en genomgång av systemet som kan vara olika djupgående beroende på deltagarnas förkunskaper. Sedan löser deltagarna fall genom att sitta i grupper och diskutera fram en plan för hur de ska felsöka och sedan testa sin plan praktiskt i testutrustningen där felet är planterat. Beroende på utbildningsbehov och tillgänglig tid kan de få lösa olika många och olika svåra fall, men fallen bör täcka in så många komponenter i systemet som möjligt. I slutet av utbildningen finns ett reflektionsmoment där deltagarna får berätta för varandra vad de har lärt sig under dagen. För att få en mätbar indikation på om deltagarna har lärt sig något under utbildningen får de fylla i en enkät precis innan och precis efter utbildningen med frågor om hur trygga de känner sig på en femgradig skala att felsöka i de olika komponenterna. Det genomfördes två utbildningar med Kunimodellen, där vardera innehöll två fall att lösa, för sammanlagt sju deltagare. För att mäta deltagaraktiviteten under utbildningarna fyllde jag i ett observationsschema under 20 minuter per timme där jag registrerade om varje deltagare hade talat eller inte under 40 intervall om 30 sekunder var, vilket jag även gjorde på två andra utbildningar som signaltekniker går för att få en kontrollgrupp. Dessutom hölls gruppintervjuer med deltagarna efter utbildningarna för att få höra vad de tyckte om modellen och vad som kan förbättras. Resultaten visar att deltagarna har varit nöjda i intervjuerna och tyckt att det varit en bra modell att arbeta efter, men att det saknades viss teknisk information kring testutrustningen som finns i verkligheten. De ville även ha mer djupgående information i genomgången i början av utbildningen med fokus på bland annat varför ATC-systemet finns. Deltagarnas upplevda trygghet i felsökning ökade i enkäten efter utbildningen, men de var inte entydigt mer aktiva i utbildningar med Kunimodellen än i de utbildningar som jämförts med. Kunimodellen förändrades inte särskilt mycket mellan utbildningarna. Resultaten ska dock bara ses som indikationer på grund av det lilla antalet deltagare, att deltagarna inte nödvändigtvis var representativa för hela gruppen och att alla personer som blev intervjuade kände mig som intervjuade. / To be able to find and solve signal failures in Roslagsbanan in Stockholm, it is important that the maintenance technicians working with the signalling system has the right knowledge and feel confident with how the system works. One part of the safety system at Roslagsbanan is called ATC (automatic train control) which sends information to the train driver about where adjacent trains are located and how upcoming signals, switches and road crossing barriers are set. The ATC also interferes by applying brakes if the driver does not stop at a stop signal. To make troubleshooting of the ATC system more efficient, the company maintaining the signalling system, tracks and power supply at Roslagsbanan, Strukton Rail AB, would like to further educate their maintenance technicians. They want a model for training sessions in troubleshooting that can be used with training equipment and can be applied to other technical systems. To create this model my research questions were ”What could a pedagogical model for troubleshooting education on the safety system ATC at Roslagsbanan look like? How does the model affect the participants’ activity compared to other education sessions in the railway business?”. It was important to Strukton that participants should be active and cooperate with each other during the session. After reading about the sociocultural perspective on learning, accelerated learning and workplace learning and also conducting interviews with two technicians at Strukton and two teachers in other parts of the railway business to hear what they value as good education, I created an educational model for in-service training of the signalling system ATC, named the Kuni model. The model is based on participants solving troubleshooting cases together. An education session starts with an overview of the system that can vary in detail depending on the participants’ previous knowledge. Then the participants solve cases by discussing in groups and agreeing on a plan on how they should troubleshoot, and then try their plan on the test equipment where the error is planted. Depending on their need for education and the available time, they can get a different number of cases on different levels, but the cases should try to cover as many of the system’s components as possible. At the end of the session there is time for reflection where the participants tell each other what they have learnt. To get a measurable indication of if the participants have learned anything, they fill out a questionnaire just before and just after the education with questions on how confident they feel troubleshooting the different components. Two such sessions were held with the Kuni model, each with two cases to solve, for a total of seven participants. To measure participant activity, I filled out an observation form for 20 minutes per hour where I registered whether each participant had spoken or not for 40 intervals of 30 seconds each, which I also did at two other training sessions that signalling technicians attend to get a control group. Additionally, I conducted group interviews with the participants after the sessions to see what they thought of the model and what could be improved. The results from the interviews show that the participants were content and thought it was a good model to work with, but that some technical information about the test equipment that exists in the real world was missing. They also wanted more detailed information in the initial overview with focus on, among other things, why the ATC system exists. The participants’ self-estimated confidence in troubleshooting increased after the session, but they were not significantly more active during training with the Kuni model than the control groups. The Kuni model itself did not change very much between sessions. The results should however only be seen as indications due to the small number of participants, the participants not necessarily being representative for the whole group and since all people interviewed knew me when I interviewed them.

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