The purpose of this thesis is to examine the how Swedish regions use Facebook in public relations towards citizens, within the field of regional development. The study has the character of a qualitative, comparative case study to illustrate similarities and dissimilarities. Social media has been described as a way to enable dialog and a tool for organizations to build and care for relations with different publics. At the same time social media, like Facebook, can be used by political organizations to show transparency and give citizens the ability to have influence in the political process by using it dialogical. The Result shows that both regions work with public relations are characterised by dissemination of information and one-way communication. Citizens are not a prioritized target group within communication regarding regional growth on the region’s Facebook-pages.

Syftet med denna studie var att undersöka hur hantverksbryggerier i Göteborg arbetar med sin externa strategiska kommunikation genom sina nätverk, på sociala medier, med sin grafiska profil samt genom försäljning och distribution. Valet av teman gjordes för att få en helhetsbild av bryggeriernas verksamhet. Vi använde kvalitativa djupintervjuer för att samla data för att ta reda på hur bryggerierna resonerar kring våra teman.Bryggerierna arbetade strategiskt med sina nätverk och sociala medier för att skapa förtroende och kundlojalitet. I nätverken skapades relationer bryggerierna emellan, där de bland annat gick samman för att påverka större aktörer (Systembolaget och makrobryggerier), men också med företag utanför bryggeribranschen. Detta bidrog till att bryggerierna kunde nå sina kommunikativa mål, vilka bland annat var att hålla sig relevanta och påverka branschen. Sociala medier användes som ett verktyg för att sprida information och stärka kundrelationer. Deras grafiska profil användes för att positionera sig på marknaden och särskilja sig från konkurrenter. Vi kom fram till att det fanns två framträdande grafiska profiler: traditionell och modern. Bryggerierna som hade en traditionell profil visade sig ha en stark lokal anknytning medan de med en modern profil arbetade mer mot en global marknad. Slutligen kunde vi konstatera att allt strategiskt arbete skedde i förhållande till det svenska alkoholsystemet, att bryggerierna hade en ansvarsfull extern kommunikation och att de var väl medvetna om problematiken med marknadsföring av alkohol. / The purpose of this study was to examine how craft breweries in Gothenburg works with their external strategic communication in their networks, on social media, with their graphic profile and sales and distribution. These themes were chosen to get an overview over their businesses. Qualitative in-depth interviews were used to collect data.The breweries worked strategically with their networks and social media to build trust and customer loyalty. In the networks, the craft breweries have a great fellowship, where they amongst other things shared information and influenced regulations adapted by Systembolaget. This contributed to the feeling of being peers, and the competition was instead pointed towards macro breweries. Except from the collaborations between the craft breweries, it appeared to be common with collaborations with companies outside of the brewery industry. It was important to make sure that their communicative goals could maintain, to keep on being relevant and affect the market. Social media were used to spread information about their businesses and strengthen their relationship with customers. The graphic profiles played an important role for the breweries to position themselves on the market and distinguish from their competitors. The main alignments were to adapt a modern or a traditional style. The breweries that had chosen the traditional style turned out to be the ones with the strongest connection to locality, and the one ́s that chose a modern approach was working towards the global market. Finally, we found that all of the strategical work was done in cohesion with the Swedish alcohol system. The craft breweries were also responsible with their external communication and well aware of the issues with marketing alcoholic products.

In the past few years, the number of e-scooter rental services has rapidly increased in Sweden and across Europe. The increased usage of e-scooters has created problems, for example with accessibility on sidewalks and traffic safety. Consequently, the e-scooter industry has become a highly debated topic. This case study examined how Voi Technology communicate to profile themselves as legitimate, based on Max Weber’s principles of legitimation and Mark C. Suchman’s legitimation strategies. Three research questions were formulated to be able to fulfill the aim of the study: 1) Which of Suchman’s strategies to maintain legitimacy can be distinguished in Voi Technology’s external communication? 2) Which of Suchman’s strategies to repair legitimacy can be distinguished in Voi Technology’s external communication? 3) Which of Weber’s principles of legitimation can be distinguished in Voi Technology’s external communication? 30 posts from Voi’s social media accounts on Instagram, Facebook and Linkedin were analyzed with a qualitative content analysis and a semiotic analysis. The results showed that Voi are using the strategies “protect accomplishments” and “perceive change” to maintain legitimacy and the strategies “normalize” and “restructure” to repair legitimacy. The study did also find the legal-rational and charismatic principles of legitimation in Voi’s communication. The traditional principle of legitimation could not be found. Instead, Voi often presented themselves as non-traditional and innovative. This study contributes with more knowledge about how organizations can communicate to get legitimacy, when an organization or market is being questioned.

This research paper investigates the effectiveness of a campaign conducted by me and SJ to recruit new members on board trains, focusing on the interplay between strategic communication, demographic factors and technology use. With the increasing majority of online platforms and the pervasiveness of smartphones, the study recognizes the significance of mobile media and technologies like QR codes in shaping everyday experiences. By examining the campaign's outcomes and reach, this study evaluates the effectiveness of the campaign in attracting new members. Additionally, the study investigates the influence of background factors such as gender, and geographic affiliation on recruitment outcomes and target audience responses. Moreover, it analyses how technology usage impacts users' navigation through the campaign, the recruitment process onboard trains, and their responses to SJ´S email communication. A reference group of self-initiated members within SJ´s loyalty program is incorporated to compare the behaviour and engagement of campaign members and self-initiated members. Through this analysis, the paper sheds light on the dynamics of strategic communication in the digital age and provides insights into the role of technology and demographic factors in shaping campaign effectiveness and user engagement. The result of the structured observation study showed that the campaign has effectively recruited new members, with technology usage patterns influenced by age, gender, and geographic factors to some extent. Women demonstrate a higher level of receptiveness to email communication from SJ, as indicated by their greater tendency to interact with emails. In contrast, men display a lower probability of opening emails. Moreover, older age groups exhibit higher levels of campaign participation and demonstrate better navigation skills.

Denna studie kommer att granska IQ-initiativets Instagramkonto genom en multimodal semiotisk innehållsanalys. IQ är dotterbolag till Systembolaget och bedriver olika strategiska kommunikationsinsatser (IQ u.å.). Denna studie kommer att undersöka en del av deras strategiska kommunikation, vad deras kampanj Ruset på deras Instagramkonto signalerar visuellt men även genom text samt hur engagemanget från följarna ser ut kopplat till kampanjens budskap. Ruset lanserades i april 2024 och består av totalt 10 delar inklusive en trailer som analyseras i vår studie. Med utgångspunkt ifrån Corporate Social Responsibility, som innebär det samhällsansvar som Systembolaget (IQ-initiativet) står inför samt social marknadsföring som används som en del av deras strategiska kommunikation i kampen mot att marknadsföra sig mot sig själva. Resultatet av studien visar att de budskap som IQ-initiativet vill lyfta är främst att man ska konsumera alkohol ansvarsfullt för att inte skada sig eller andra i sin omgivning, vilket även hör ihop med IQ-initiativets syfte. Resultatet visar att det engagemang som finns ofta inte behandlar budskapen i serien utan snarare personliga åsikter och reaktioner men även det visuella materialet verkar engagera.

In May 2010 the plans for Malmö’s new Concert Hall, Conference Centre and Hotel were announced publically. The purpose of this thesis was to present strategy for communication in order to gain approval for the new concert and conference center from the inhabitants inMalmö and to incorporate the use of it in their everyday life. Material from the receiver’s as well as the sender’s perspective has been collected from qualitative interviews. Through group interviews we have investigated the general consensus of the inhabitants of Malmö regarding the investment, placing, offered events, expectations as well as how they collected information. We have interviewed two persons from the expert group working with the project, in order to define a target group for the communication work and to formulate a concrete message. Finally, we have interviewed a person at Uppsala Konsert Kongress, to collect his conclusions and perspective from the communication processes surrounding the opening. The material has been evaluated continuously and analyzed  in relation to theories such as the Agenda Setting theory and Rogers’ Diffusion of innovations, explaining how individuals in a society react to an innovation. Our collected data has been put in relation to these theories, complemented by earlier research about image building and communication planning. Our analysis has given us a number of important values that will be vital in the communication process. The sender has to emphasize the variation in the events they offer to the public, as well as the fact that the centre will be a place for people to meet and exchange cultural values. The receivers also wish for these aspects. The target-group consists of all the inhabitants in Malmö, and has a wide diversity which puts pressure on the communicator to adjust message and communication channels according to the composition of the city. As a result of our research we present a strategy for effective communication actions, including the importance of face-to-face communication, feedback and media relations.

“You have to feel it in your heart - a case study of the employees perception about Umeå university, the internal communication and how the communication contributes to this perception”. This study is based on that deficiency is common in internal communication in a authority that consists of several different units and different occupational levels. In an authority there is variety of units, employees with different occupational levels, a hierarchical structure and laws and regulations that must be followed. Because of these characteristics, a clear internal profile might be of extra importance. The internal profile will reflect the external perception, the authority’s image. This study examines how the internal communication of an authority like Umeå University works. The aim was to find out the employees perception of Umeå University and what their perceptions of the internal communication are. The method to examine this has mainly been based on group interviews conducted with focus groups representing different occupational levels. In summary the interviews indicate that there is a common perception of the university's identity among the different occupational levels. For example, words like: young, wide, open and norrländskt. These words were not based on any official core values of the university but were brought up by the participants. Umeå university have a vision which all participants had seen before and recognized, "The University of Umeå face the future with boundless knowledge". But they found it hard to grasp the vision with related goals, they felt overall and difficult to apply in their daily work. The results showed that the focus groups believe that there are many different subcultures at Umeå University. One reason for the formation of subcultures may simply be that Umeå University is an authority and there are certain factors that affect the University's properties. Keywords: Internal communication, organizational communication, organizational identity, organizational culture, communication process, vision, subculture.

<p>In May 2010 the plans for Malmö’s new Concert Hall, Conference Centre and Hotel were announced publically. The purpose of this thesis was to present strategy for communication in order to gain approval for the new concert and conference center from the inhabitants inMalmö and to incorporate the use of it in their everyday life.</p><p>Material from the receiver’s as well as the sender’s perspective has been collected from qualitative interviews. Through group interviews we have investigated the general consensus of the inhabitants of Malmö regarding the investment, placing, offered events, expectations as well as how they collected information. We have interviewed two persons from the expert group working with the project, in order to define a target group for the communication work and to formulate a concrete message. Finally, we have interviewed a person at Uppsala Konsert Kongress, to collect his conclusions and perspective from the communication processes surrounding the opening.</p><p>The material has been evaluated continuously and analyzed  in relation to theories such as the Agenda Setting theory and Rogers’ Diffusion of innovations, explaining how individuals in a society react to an innovation. Our collected data has been put in relation to these theories, complemented by earlier research about image building and communication planning.</p><p>Our analysis has given us a number of important values that will be vital in the communication process. The sender has to emphasize the variation in the events they offer to the public, as well as the fact that the centre will be a place for people to meet and exchange cultural values. The receivers also wish for these aspects. The target-group consists of all the inhabitants in Malmö, and has a wide diversity which puts pressure on the communicator to adjust message and communication channels according to the composition of the city.</p><p>As a result of our research we present a strategy for effective communication actions, including the importance of face-to-face communication, feedback and media relations.</p>

The rise of the social medias has changed the way organizations must think when itcomes to communicating with the public. No one really knows how to utilize the social medias in the best way, but many argue that organizations should focus on building relationships and being personal in their communication. Many also argue that the use of emotions in your communication should be beneficial. To test these thoughts, we formulated our research question based on previous research (Bruning &amp; Ledingham,1999; Lovejoy &amp; Saxton, 2012; Wang &amp; Zhou, 2015) that categorized organizational communication on Twitter into three different dimensions. In this paper, we study what dimension the Swedish football clubs in Allsvenskan primarily use for building relationships on Twitter and which dimension that generates the most response from their followers. A quantitative content analysis was conducted on 2461 tweets from the 16 teams in Allsvenskan. We used crosstabs, One-Way ANOVA and bivariate correlation analysis in SPSS. Findings suggest that the use of the dimension personal relationship in combination with pathos should generate the most response from Twitter followers. Further research is needed to either verify or reject the statement.

Purpose: The purpose of this thesis is to bring a better understanding for how employees of PR- agencies describe a meaningful relation on social media. The thesis furthermore aim to bring further understanding about how employees of PR-agencies describe their strategies for meaningful relations on their agencies’ channels on social media. Theoretical framework: The chapter includes framework of PR and Relations, relations on social media and finally strategy to target audience. Method: A qualitative research method with a semi-structured approach has been implemented. Empirical framework: The empirical material is based on five semi structured interviews with employees of PR-agencies. The respondents obtain significant expertise of the topic, that makes their answers relevant to the purpose of the study. Conclusion: Our conclusion is that agencies pick their social media channels based on user base above all. Another factor is whether their target group uses the platform or not, but since the platforms chosen by the agencies were often market leading the answer is yes. An interesting finding was that informants spoke of channel adjustment rather than audience targeting. To build a meaningful relation with the audience the social media content were often based on personal and expertise aspects. The target groups were often described based on their job role, and not other social or personal factors. The informants’ descriptions of what a meaningful relation included varied a lot. Common patterns were that it included two way communication, that both parts would get something out of it and that the followers would feel comfortable commenting and sharing posts. Last but not least there was a goal that a meaningful relation would lead to some sort of business. Social media activity could lead to business if the relation was meaningful in the long run.