Undersökaren har studerat hur företag X skulle kunna förmå sina kunder att bli tydligare i sin kravställan och i förlängningen kvalitetssäkra sina konsulttjänster. Syftet med studien har varit att undersöka hur företag X kan skapa en röd tråd där kundernas krav och förväntningar identifieras, infrias och följs upp. Studien har svarat på följande frågeställningar: Vad definierar en kvalitativ konsulttjänst? Hur kan kunderna förmedla sina krav och förväntningar? Hur kan uppföljning av kundnöjdhet se ut? Hur kan arbetssätten följas upp? Rapporten är en fallstudie som består av kvalitativa data som samlats in genom erhållna intervjuer och genomförande av en workshop. Resultatet visar att kunden är i fokus och kvalité för företag X innebär en nöjd kund genom exempelvis leverans av efterfrågad produkt i tid till rätt pris, merförsäljning och att kundens framgång är företag X framgång. De olika respondenterna i urvalsgrupperna har idag olika arbetssätt och metoder som används för att ta reda på kundens krav och förväntningar. Kunderna tillfrågas om de vill fylla i en kundenkät vilket de relativt sällan vill. Det finns en processägare för kunduppföljningarna men processen är inte förankrad i alla led genom organisationen uppifrån och ned. Ett förbättringsområde i företagets process med kunduppföljning har identifierats, idag används två enkäter med olika skalor, där den ena enkäten ska användas enligt företagets kvalitetsledningssystem och kvalitetsmålen beräknas på den andra enkäten. Studiens slutsatser har renderat i att ett led i att kvalitetssäkra konsulttjänsterna är att identifiera kundens uttalade, underförstådda och omedvetna behov där det sistnämnda har stor betydelse för upplevelsen av kundnöjdhet. Kundens krav och förväntningar kan tänkas identifieras genom SPIN modellen. Uppföljning av kundnöjdhet bör byggas på kundens kritiska faktorer, CTQ. Arbetssätten kan följas upp genom hörnstensmodellen där alla delar skapar en helhet i offensiv kvalitetsutveckling. / The investigator has studied how company X could induce its customers to become clearer in their demands and in the long run quality assure their consulting services. The purpose of the study has been to investigate how company X can create a red thread in which the customers' requirements and expectations are identified, fulfilled and followed up. The goal for company X is to provide quality consulting services that generate the greatest possible customer satisfaction. The study has answered the following questions: What does a qualitative consulting service de-fine? How can customers more clearly convey their requirements and expectations? How can cus-tomer satisfaction monitoring look like? How can the working methods be followed up? The re-port is a case study that consists of qualitative data collected through received interviews and the implementation of a workshop. The result shows that the customer is in focus and and quality for company X means a satisfied customer through, for example, delivery of requested products in time at the right price. The dif-ferent respondents in the selection groups today have different working methods that are used to find out the customer's requirements and expectations. Customers are asked if they want to fill in a customer survey, which they rarely want. The process is not rooted in all parts of the organiza-tion from top to bottom. An improvement area in the company's process with customer follow-up has been identified, today two surveys with different scales are used and the company's quality objectives are calculated on one of the surveys. The study's conclusion is that the customer's pronounced, implicit and unconscious needs, espe-cially the latter, are of great importance for the experience of customer satisfaction. The needs may be identified by the SPIN model. Follow-up of customer satisfaction can be done through qualitative or quantitative measurements. The working methods can be followed up through the cornerstone model where all parts create a whole in offensive quality development and can work for a quality assurance of consulting services.

Uma nova família de distribuições denominada distribuição beta generalizada semi-normal, que inclui algumas distribuições importantes como casos especiais, tais como as distribuições semi-normal e generalizada semi-normal (Cooray e Ananda, 2008), é proposta neste trabalho. Para essa nova família de distribuições, foi realizado o estudo da função densidade probabilidade, função de distribuição acumulada e da função de taxa de falha (ou risco), que não dependeram de funções matemáticas complicadas. Obteve-se uma expressão formal para os momentos, função geradora de momentos, função densidade da distribuição de estatística de ordem, desvios médios, entropia, contabilidade e para as curvas de Bonferroni e Lorenz. Examinaram-se os estimadores de máxima verossimilhança dos parâmetros e deduziu- se a matriz de informação esperada. Neste trabalho é proposto, também, um modelo de regressão utilizando a distribuição beta generalizada semi-normal. A utilidade dessa nova distribuição é ilustrada através de dois conjuntos de dados, mostrando que ela é mais flexível na análise de dados de tempo de vida do que outras distribuições existentes na literatura. / A new family of distributions so-called beta generalized half-normal distribution, which includes some important distributions as special cases, such as the half-normal and generalized half-normal (Cooray and Ananda, 2008) distributions, is proposed in this work. For this new family of distributions, we studied the probability density function, cumulative distribution function and failure rate function (or hazard function), which did not depend on complicated mathematical functions. We obtained a formal expression for the moments, moment generating function, density function of order statistics distribution, mean deviation, entropy, reliability and Bonferroni and Lorenz curves. We examined maximum likelihood estimation of parameters and provided the information matrix. This work also proposed a regression model using the beta generalized half-normal distribution. The usefulness of the new distribution is illustrated through two data sets by showing that it is quite °exible in analyzing lifetime data instead other distributions in the literature.

Les capteurs CMOS sont de plus en plus présents dans les produits de grande consommation comme les téléphones portables. Les images issues de ces capteurs nécessitent divers traitements numériques avant d'être affichées. Aujourd'hui, seuls des composants dédiés sont utilisés pour maintenir un niveau de consom- mation électrique faible. Toutefois leur flexibilité est fortement limitée et elle ne permet pas l'intégration de nouveaux algorithmes de traitement d'image. Ce manuscrit présente la conception et la validation de l'archi- tecture de calcul eISP entièrement programmable et originale capable de supporter la vidéo HD 1080p qui sera intégrée dans les futures générations de téléphones portables.

In this paper, we have studied the consequences of the bureaucratic or-ganizational structure for the individual- and holistic perspective pre-scribed in the Swedish legislation for social work. We have asked what consequences bureaucratic organizational structure in Max Weber’s terms can have for the individual and how it can affect the street level bureaucrats’ work performance. This is a theoretical study using and comparing earlier theoretical and empirical studies. Several organizational aspect of bureaucracy, listed and discussed in this study, makes it more difficult to implement the prescribed individual- and holistic perspective. At the same time it is demonstrated that the very same organizational features gives the street level bureaucrats the tools to an administrative fast and effective process. Bureaucracy can also create loyalty-bonds, demonstrated in this study, which render possible a structure where one closes the eyes to eventual moral dilemmas that may have negative consequences for the client.

Ce manuscrit présente des travaux de recherche sur l'analyse et la détection des Electrogrammes Auriculaires Complexes Fractionnés (EACF). Dans une première partie faisant suite à une présentation des mécanismes et des signaux bioélelectriques de la Fibrillation Auriculaire (FA), les outils les plus couramment utilisés pour l'analyse des signaux EACF sont présentés. Des outils linéaires sont dans un premier temps appliqués aux signaux intracardiaques issus des procédures d'ablation de la FA par radiofréquence puis des outilsnon linéaires sont présentés et intégrés à un algorithme de détection des EACF. Ce dernier s'appuie sur la quantification des propriétés de récurrence des électrogrammes. Dans la seconde partie, la cellule et le tissu musculaire cardiaque sont détaillés puis simulés à l'aide de plusieurs modèles mathématiques. Ceux de FitzHugh Nagumo, Aliev Panfilov et Courtemanche Ramirez Nattel sont mis en oeuvre afin de reproduire les mécanismes de la FA évoqués dans la présentation de cette pathologie. L'acquisition des champs de potentiels est également reproduite à l'aide d'un modèle numérique de cathéter tel que celui utilisé lors des procédures. Les signaux temporels ainsi générés permettent de lier les activations spatiotemporelles au niveau du substrat aux motifs observables dans les EACF. Un modèle expérimental vient compléter la partie modélisation. Les cultures de cellules de rats nouveaux nés sur puces MEA (Micro Electrode Array) permettent de recréer des conditions de fibrillation et d'acquérir des potentiels extracellulaires. Là encore, les électrogrammes sont comparés aux signaux issus des simulations numériques ainsi qu'aux signaux cliniques. L'analyse des séquences de motifs via les trois types de modèles utilisés permet de rattacher les motifs observés dans les électrogrammes aux mécanismes se produisant au niveau du tissu cardiaque lors de la FA. Une analyse en temps réel permettrait de fournir au praticien des informations déterminantes lors de l'ablation concernant la nature et la localisation des sources d'arythmie

Made available in DSpace on 2014-12-17T14:09:19Z (GMT). No. of bitstreams: 1 JonatasALJ_TESE.pdf: 9049452 bytes, checksum: dd9b668c8bc7791108be8a6bbc44e152 (MD5) Previous issue date: 2014-04-28 / A self-flotator vibrational prototype electromechanical drive for treatment of oil and water emulsion or like emulsion is presented and evaluated. Oil production and refining to obtain derivatives is carried out under arrangements technically referred to as on-shore and off-shore, ie, on the continent and in the sea. In Brazil 80 % of the petroleum production is taken at sea and area of deployment and it cost scale are worrisome. It is associated, oily water production on a large scale, carrier 95% of the potential pollutant of activity whose final destination is the environment medium, terrestrial or maritime. Although diversified set of techniques and water treatment systems are in use or research, we propose an innovative system that operates in a sustainable way without chemical additives, for the good of the ecosystem. Labyrinth adsor-bent is used in metal spirals, and laboratory scale flow. Equipment and process patents are claimed. Treatments were performed at different flow rates and bands often monitored with control systems, some built, other bought for this purpose. Measurements of the levels of oil and grease (OGC) of efluents treaty remained within the range of legal framework under test conditions. Adsorbents were weighed before and after treatment for obtaining oil impregna-tion, the performance goal of vibratory action and treatment as a whole. Treatment technolo-gies in course are referenced, to compare performance, qualitatively and quantitatively. The vibration energy consumption is faced with and without conventional flotation and self-flotation. There are good prospects for the proposed, especially in reducing the residence time, by capillary action system. The impregnation dimensionless parameter was created and confronted with consecrated dimensionless parameters, on the vibrational version, such as Weber number and Froude number in quadratic form, referred to as vibrational criticality. Re-sults suggest limits to the vibration intensity / Um prot?tipo vibr?til autoflotador de acionamento eletromec?nico para tratamento de ?gua de produ??o de petr?leo e emuls?o cong?nere ? apresentado e avaliado. A produ??o de petr?leo para refinamento e obten??o de derivados ? realizada sob modalidades tecnicamente referidas como on-shore e off-shore, isto ?, no continente e no mar. No Brasil 80% da produ??o petrol?-fera ? feita no mar e ?rea de implanta??o e escala de custo s?o preocupantes. Associa-se ?gua oleosa de produ??o, efluente abundante em larga escala, carreadora de 95% do potencial polu-idor da atividade cujo destino final ? o meio ambiente mar?timo ou terrestre. Embora diversi-ficado conjunto de t?cnicas e sistemas de tratamento d ?gua encontram-se em uso ou pesqui-sa, prop?e-se um sistema inovador que opera de forma sustent?vel sem aditivos qu?micos, pa-ra o bem do ecossistema. Utilizou-se labirinto adsorvente, em espirais met?licos, e escala la-boratorial de fluxo. Patentes de equipamento e processo s?o reivindicadas. Realizaram-se tra-tamentos em vaz?es e faixas de frequ?ncia distintas, monitoradas com sistemas de controle, uns constru?dos, outros aquistados para tal. Medi??es do teor de ?leo e graxa (TOG) do eflu-ente tratado mantiveram-se dentro do intervalo de enquadramento legal nas condi??es de en-saio. Pesaram-se os adsorventes antes e ap?s o tratamento para obten??o da impregna??o de ?leo, meta de desempenho da a??o vibrat?ria e tratamento como um todo. Tecnologias atuais de tratamento s?o referenciadas para compara??o de desempenho, qualitativa e quantitativa-mente. Confrontou-se consumo energ?tico operando-se em vibra??o, com e sem flota??o con-vencional, e com autoflota??o. Vislumbram-se boas perspectivas de rendimento do sistema proposto, sobretudo, na redu??o do tempo de resid?ncia por a??o de capilaridade. Criou-se o par?metro adimensional de impregna??o e se lhe confrontou com consagrados par?metros a-dimensionais, na vers?o vibracional, como n?mero de Weber e n?mero de Froud quadr?tico, referido como criticalidade vibr?til. Resultados sugerem limites ? intensidade vibrat?ria

Uma nova família de distribuições denominada distribuição beta generalizada semi-normal, que inclui algumas distribuições importantes como casos especiais, tais como as distribuições semi-normal e generalizada semi-normal (Cooray e Ananda, 2008), é proposta neste trabalho. Para essa nova família de distribuições, foi realizado o estudo da função densidade probabilidade, função de distribuição acumulada e da função de taxa de falha (ou risco), que não dependeram de funções matemáticas complicadas. Obteve-se uma expressão formal para os momentos, função geradora de momentos, função densidade da distribuição de estatística de ordem, desvios médios, entropia, contabilidade e para as curvas de Bonferroni e Lorenz. Examinaram-se os estimadores de máxima verossimilhança dos parâmetros e deduziu- se a matriz de informação esperada. Neste trabalho é proposto, também, um modelo de regressão utilizando a distribuição beta generalizada semi-normal. A utilidade dessa nova distribuição é ilustrada através de dois conjuntos de dados, mostrando que ela é mais flexível na análise de dados de tempo de vida do que outras distribuições existentes na literatura. / A new family of distributions so-called beta generalized half-normal distribution, which includes some important distributions as special cases, such as the half-normal and generalized half-normal (Cooray and Ananda, 2008) distributions, is proposed in this work. For this new family of distributions, we studied the probability density function, cumulative distribution function and failure rate function (or hazard function), which did not depend on complicated mathematical functions. We obtained a formal expression for the moments, moment generating function, density function of order statistics distribution, mean deviation, entropy, reliability and Bonferroni and Lorenz curves. We examined maximum likelihood estimation of parameters and provided the information matrix. This work also proposed a regression model using the beta generalized half-normal distribution. The usefulness of the new distribution is illustrated through two data sets by showing that it is quite °exible in analyzing lifetime data instead other distributions in the literature.

In Swedish dialects we find the terms ris, skäver and skärva referring to illnesses in children. The words are also parts of various compounds which refer to variants of the illnesses. The terms are linguistic expressions denoting two folk categories of illnesses, RIS and SKÄVER/SKÄRVA. These categories are investigated from a cognitive semantic perspective. The cognitive perspective argues that we organize our understanding of reality by using Idealized Cognitive Models (ICM) based on our physical, mental and emotional experiences of the world. The aim is twofold: to demonstrate the bases on which an experienced illness is placed in a certain category, and to show how a folk conception of illness is reflected in the word formation strategies. The word formation strategies emanate from notions of characteristic symptoms, and from notions of causes of illnesses. Both categories, RIS and SKÄVER/SKÄRVA, are based on a number of ICM's. The category RIS is a radial structure, which means that the category is held together although its members have no structural criteria in common. The category SKÄVER/SKÄRVA is a concentrating structure, meaning that all members share all structural criteria. There is a strong connection between word formation strategies and the structures of the categories. Terms related to symptoms refer to members of a category which are part of a radial structure, while terms related to causes refer to members of a category which are part of a concentrating structure. This can be explained by two of the basic assumptions of cognitive semantics: semantic content is structred and symbolized overtly on the surface form of a language and categories are conventional, based on cultural assumptions about the world. / digitalisering@umu

Tato studie je zaměřena na základní výzkum přípravy a-SiC:H a a-SiCO:H slitin plazmových polymerů pomocí metody plazmochemické depozice z plynné fáze (PE-CVD). Tyto slitiny byly připravovány depozicí z monomeru tetravinylsilanu (TVS) a jeho směsí s kyslíkem a argonem při různých efektivních výkonech pulzního plazmatu. Připravené tenké vrstvy byly za účelem získání závislostí optických, mechanických a chemických vlastností na depozičních podmínkách zkoumány pomocí metod spektros-kopické elipsometrie (ELL), nanoindentace (NI), fotoelektronové spektrometrie (XPS) a Fourierovy transformované infračervené spektrometrie

The aim of this paper is to investigate how strategies and plans for the transition to a fossil-free transport sector take environmental justice into account in these plans at a regional level. This is based on a theoretical framework of environmental justice and a legal geographical perspective. The empirical material that forms the basis of the study has been produced through qualitative content analysis of regional and municipal plans and strategies as well as semi-structured interviews with actors in the transition. In order to achieve the purpose, the strategies that emerged in the documents were examined, as well as how actors reasoned about these strategies with the help of environmental justice perspectives. The study has focused on an area where a knowledge gap has been identified in the literature. The result shows that there is no clear perspective of environmental justice in the plans and strategies in the Jönköping region and that the regional strategies needs to take more account of the just perspectives in the transition. This is achieved through different forms of justice: distributive, procedural, recognition and restorative. / Syftet med studien är att undersöka hur strategier och planer för omställningen till en fossilfri fordonssektor tar hänsyn till miljörättvisa i dessa planer på en regional nivå. Detta utifrån ett teoretiskt ramverk baserat på miljörättvisa och ett juridisk geografiskt perspektiv. Det empiriska material som ligger till grund för studien har tagits fram genom kvalitativ innehållsanalys av regionala och kommunala planer och strategier samt semistrukturerade intervjuer med aktörer i omställningen. För att uppnå syftet undersöktes vilka strategier som framträdde i dokumenten, samt hur aktörer resonerade kring dessa strategier med hjälp av perspektiv av miljörättvisa. Studien har fokuserat på ett område där en kunskapslucka har kunnat konstaterats i tidigare forskning. Resultatet visar att det saknas ett tydligt perspektiv av miljörättvisa i planerna och strategierna i Jönköpings län och att det behövs tas större hänsyn till rättviseperspektiven i dessa. Detta uppnås genom olika former av rättvisa: fördelande, deltagande, erkännande och reperativ.