In recent years social media has become ubiquitous and necessary for social networking and content sharing. Social media reached a stage where its impact is being felt by larger organizations that exist today. It has become necessary for the organizations to re-examine their existing business processes and formulate new business processes to compete in the globalized markets. In our paper we are going to deal with issues like how the social media affect the business processes and why they are affecting the business processes in contemporary organizations. The success of a business depends on effective implementation of its business processes. So these business processes when being designed several factors are being taken into consideration. Social media facilitates for the conjecture of a mixture of people from different domains for sharing of content, it serves as an important and indispensable factor in defining business processes. / Program: Magisterutbildning i informatik

Background The rules of marketing are changing all the time and companies have to develop new types of marketing to survive in the hard competition today. Technology has taken marketing in a new direction, where online marketing is the most dynamic and fast-moving field within marketing today. Social media is a part of online marketing that has increased a lot over the past years. Companies in the apparel industry are using social media frequently today as a way to communicate with their customers and are now being able to communicate and reach to their consumers to a much lower cost than ever before.Research Question: - What should a small and medium sized enterprise in the fashion industry consider when approaching social media successfully as a marketing strategy?Method: This thesis is based on a qualitative study with mainly in-depth interviews. We have held interviews with several respondents within our research field but with knowledge in different areas. We believe that this gives an overall perspective to the problem.Purpose: The purpose of this thesis is to increase our knowledge of how social media can be used as a marketing tool by SMEs in the fashion industry.Conclusions in short: Our main conclusion to the research is that to work with social medium in a successful way as a small or medium sized fashion company you need devotion. There is no ”right” way, and the strategy takes time. Everything should be well planned according to the nature of the business and the goals. Furthermore it is important to realize that social media is not focused on creating sales, but instead on building relationships and giving you as a business owner an insight to your customers’ minds. / Program: Master in Fashion Management with specialisation in Fashion Marketing and Retailing

The aim of this bachelor thesis is to describe how librarians inSwedish public libraries use Facebook and Twitter in themediation of literature. Our study focus on the librarians’ role inthat process. The research questions are:• How do the librarians in this study regard mediation of literature through Facebook and/or Twitter in relation to othermediation strategies?• What goals and purposes do the librarians give in the selection of literature that they promote on Facebook and/or Twitter?• What do public librarians think about the future for mediation of literature through social media, how will it evolve?The methodology used was qualitative interviews. Six interviewswith librarians that work with mediation of literature throughFacebook and/or Twitter were conducted. The theoreticalframework used comes from Jofrid Karner Smidt’s theory of howpublic librarians view their mediation of literature. The conceptsused are mediation of literature due to public demand, activelyrecommending and informative mediation, and through dialogue.The results of the study show that, in relation to other mediationstrategies, librarians regard mediation through Facebook/Twitter asfast and easy, but the response from the users is often poor.Mediation through dialogue is thereby difficult to achieve. Theother two concepts – mediation of literature due to public demandand actively recommending and informative mediation – are bothto different extent supported by the informants. Speculating aboutthe future, librarians find it likely that mediation through socialmedia will focus more on the users and that dialogue will occur. / Program: Bibliotekarie

The aim of this thesis is to investigate how libraries market themselves in social media and why they do it. I have studied a certain public library’s process of introducing social media into its marketing mix, the preparations for this process and the effects of these marketing methods.The theoretical framework for this thesis is based on relationship marketing, a theory which focuses on relationships, networks and interaction. My main method has been semi-structured interviews with a librarian at the relevant library, with the manager of the library and with the head of the municipality’s department of communication.The results of my studies show that marketing on social media is a positive and important thing for libraries. The main reasons as to why the libraries want to work with this type of marketing is that it is fast, inexpensive and easy. Experience shows, however, that it is important to realise that this work requires much time and commitment. For those who are prepared to invest the time needed, social media can be useful channels for interaction between the staff and the users of libararies. / Program: Bibliotekarie

The purpose of this study is to examine the role social media canplay in a school library context, based on a theoretical model,called “A new model for the public library in a knowledge andexperienced society” by Henrik Jochumsen, Dorte Skot-Hansenand Casper Hvegaard Rasmussen.The bachelor thesis aim to answer three research questions, theyare as follow: Which request of social media is there by teachersand pupils at a high school library? Which social media is the mostrequested by teachers and pupils at a high school library? Andshould the library services for teachers and students be improved ifsocial media were used at a high school library?The methodology used for this study was an inquiry investigation.My findings are presented in a context of previous, relatedresearch and the study shows that teachers and pupils are wellinformed of what social media is and they use social media whenthey are at school.The thesis also shows that the unit I study, a vocational trainingunit, is more or less interested in what the school library can do forthem with social media.They seldom are at the school library and they seldom use theteach platform were they can find library services.This result can open up for the school library to meet the users at anew arena with for example social media. / Program: Bibliotekarie

Varumärken är idag viktiga för att sticka ut på marknader som kännetecknas av högkonkurrens. Uppkomsten av personliga varumärken har gett varje person möjligheten attutforma sitt eget varumärke för att differentiera sig från andra aktörer i branschen. Inommusikindustrin används personliga varumärken frekvent för att differentiera sig. Genom attanvända sociala nätverk kan artister kommunicera sina personliga varumärken i en ny kanal.Med sociala nätverk kan man ta del av kända artisters kommunikation oberoende av tid ochrum. Forskning kring kombinationen av personal branding och sociala nätverk, är idagbristfällig. Bristen på tidigare forskning är en av anledningarna till att vi valde att granskaRihannas, Taylor Swifts och Lady Gagas kommunikation genom det sociala microbloggnätverket,Twitter. Genom att granska deras inlägg på Twitter ville vi finna mönster i deraskommunikation samt avgöra hur kommunikationen skiljer sig beroende av artist.För att granska de tre artisternas inlägg på Twitter genomförde vi en etnografiskinnehållsanalys. Genom att utgå från tidigare litteratur har vi utformat två överkategorier attdela in inläggen i: personlig och karriärsrelaterad kommunikation. Därefter tog vi fram fleraunderkategorier under genomgången av analysmaterialet. Arbetet med att skapa kategorieroch dela upp inlägg gjordes till dess att teoretisk mättnad var uppnådd. Resultatet redovisassedan i form av diagram över kategorierna och uppdelningen, samt i form av en deskriptiv delför varje kategori. I den deskriptiva delen ges exempel på kommunikation som är typisk förkategorin. Resultatet av undersökningen analyserades sedan med hänsyn till tidigare litteraturom varumärken, personal branding och sociala nätverk. Arbetet resulterade i slutsatserrörande hur artisterna kommunicerar sina varumärken på Twitter och hur deraskommunikation skiljer sig. Arbetet ska väcka ett ökat intresse för ämnesområdet personalbranding i sociala nätverk. / Program: Civilekonomprogrammet

Den här studien har genom en kvantitativ innehållsanalys tittat närmare på Socialdemokraternas och Moderaternas Twitteranvändning i samband med valkampanjens sista vecka år 2018. Kodschemat har operationaliserats för att undersöka användningen utifrån tre huvudsakliga kategorier. Dessa kategorier är aktivitet, alltså hur ofta partiet publicerar vad. Interaktion, hur kontot interagerar med andra. Kontona som är objekt för interaktionerna har grovt fördelats in i egna politikers eller regionala konto, media, meningsmotståndare, organisationer och väljare. Slutligen är den sista kategorin ämne, alltså vilka sakområden som kontona skriver om. Resultatet visar att Socialdemokraterna är drygt 70 procent mer aktiva än Moderaterna på Twitter i deras aktivitet, men själva interaktionen är förhållandevis endimensionell. Moderaterna använder Twitter interaktiva funktioner primärt till att retweeta partiets egna politiker eller regionala partikonton och media. Socialdemokraterna kommunicerar med ett bredare nätverk i sitt flöde som sporadiskt lyfter fram enskilda väljare och organisationer som både är politiskt beroende eller inte. Moderaterna är större i hälften av sakområdena proportionellt samtidigt som Socialdemokraterna är i huvudsak överrepresenterade i ett av sakområdena.

La popularité des médias sociaux en ligne (Online Social Media - OSM) est fortement liée à la qualité du contenu généré par l'utilisateur (User Generated Content - UGC) et la protection de la vie privée des utilisateurs. En se basant sur la définition de la qualité de l'information, comme son aptitude à être exploitée, la facilité d'utilisation des OSM soulève de nombreux problèmes en termes de la qualité de l'information ce qui impacte les performances des applications exploitant ces OSM. Ces problèmes sont causés par des individus mal intentionnés (nommés spammeurs) qui utilisent les OSM pour disséminer des fausses informations et/ou des informations indésirables telles que les contenus commerciaux illégaux. La propagation et la diffusion de telle information, dit spam, entraînent d'énormes problèmes affectant la qualité de services proposés par les OSM. La majorité des OSM (comme Facebook, Twitter, etc.) sont quotidiennement attaquées par un énorme nombre d'utilisateurs mal intentionnés. Cependant, les techniques de filtrage adoptées par les OSM se sont avérées inefficaces dans le traitement de ce type d'information bruitée, nécessitant plusieurs semaines ou voir plusieurs mois pour filtrer l'information spam. En effet, plusieurs défis doivent être surmontées pour réaliser une méthode de filtrage de l'information bruitée . Les défis majeurs sous-jacents à cette problématique peuvent être résumés par : (i) données de masse ; (ii) vie privée et sécurité ; (iii) hétérogénéité des structures dans les réseaux sociaux ; (iv) diversité des formats du UGC ; (v) subjectivité et objectivité. Notre travail s'inscrit dans le cadre de l'amélioration de la qualité des contenus en termes de messages partagés (contenu spam) et de profils des utilisateurs (spammeurs) sur les OSM en abordant en détail les défis susmentionnés. Comme le spam social est le problème le plus récurant qui apparaît sur les OSM, nous proposons deux approches génériques pour détecter et filtrer le contenu spam : i) La première approche consiste à détecter le contenu spam (par exemple, les tweets spam) dans un flux en temps réel. ii) La seconde approche est dédiée au traitement d'un grand volume des données relatives aux profils utilisateurs des spammeurs (par exemple, les comptes Twitter). / The popularity of OSM is mainly conditioned by the integrity and the quality of UGC as well as the protection of users' privacy. Based on the definition of information quality as fitness for use, the high usability and accessibility of OSM have exposed many information quality (IQ) problems which consequently decrease the performance of OSM dependent applications. Such problems are caused by ill-intentioned individuals who misuse OSM services to spread different kinds of noisy information, including fake information, illegal commercial content, drug sales, mal- ware downloads, and phishing links. The propagation and spreading of noisy information cause enormous drawbacks related to resources consumptions, decreasing quality of service of OSM-based applications, and spending human efforts. The majority of popular social networks (e.g., Facebook, Twitter, etc) over the Web 2.0 is daily attacked by an enormous number of ill-intentioned users. However, those popular social networks are ineffective in handling the noisy information, requiring several weeks or months to detect them. Moreover, different challenges stand in front of building a complete OSM-based noisy information filtering methods that can overcome the shortcomings of OSM information filters. These challenges are summarized in: (i) big data; (ii) privacy and security; (iii) structure heterogeneity; (iv) UGC format diversity; (v) subjectivity and objectivity; (vi) and service limitations In this thesis, we focus on increasing the quality of social UGC that are published and publicly accessible in forms of posts and profiles over OSNs through addressing in-depth the stated serious challenges. As the social spam is the most common IQ problem appearing over the OSM, we introduce a design of two generic approaches for detecting and filtering out the spam content. The first approach is for detecting the spam posts (e.g., spam tweets) in a real-time stream, while the other approach is dedicated for handling a big data collection of social profiles (e.g., Twitter accounts).

Sentiment Analysis has been researched in a variety of contexts but in this thesis, the focus is on sentiment analysis in Twitter, which poses its own unique challenges such as the use of slang, abbreviations, emoticons, hashtags, and user mentions. The 140-character restriction on the length of tweets can also lead to text that is difficult even for a human to determine its sentiment. Specifically, this study will analyze sentiment analysis of bilingual (U.S. English and Spanish language) Tweets. The hypothesis here is that Bilingual sentiment analysis is more accurate than sentiment analysis in a single language (English or Spanish) when analyzing bilingual tweets. In general, currently sentiment analysis in bilingual tweets is done against an English dictionary. For each of the test cases in this thesis’ experiment we will use the Python NLTK sentiment package. / Includes bibliography. / Thesis (M.S.)--Florida Atlantic University, 2017. / FAU Electronic Theses and Dissertations Collection

The thesis concentrates on marketing communication on social networks run by tourism entities. Facebook and Twitter are in the middle of the attention. In the first chapter the social networks are defined and all the key concepts are mentioned. The basic principals of marketing communications are mentioned in the next chapters as well as basics of using social network by ordinary users. In the last chapter there are examples of tourism entities presentations which are analyzed a discussed.