在委外代工與採購的垂直交易結構中，供應商關係管理是廠商垂直整合策略中重要的決策。中心廠若能與提供關鍵要素的主要供應商維持緊密的合作關係，可發揮降低營運成本、聚焦組織核心能力之策略性效益，但若過度依賴特定的主要供應商，則可能導致供應商優勢的發生，並陷入非對稱依賴交易結構中所產生的套牢風險。實務中常見的管理問題，即在於如何維持交易關係的彈性，避免被特定供應商所套牢，並維持雙方的合作關係的穩定與發展。本研究從中心廠的角度，探討在與主要供應商之間，高度互賴且非對稱的交易關係中，中心廠如何避免套牢風險，並提高與主要供應商之關係彈性。 本研究透過廠商個案研究中歸納中心廠對於與主要供應商之間的關係管理機制，以降低主要供應商之移動彈性、增加中心廠本身移動彈性為主要的策略邏輯。個案研究顯示，關係深化、價值深化、關係探索等關係管理策略，透過降低主要供應商移動彈性，藉以增加雙方互賴程度；價值深化、關係探索、結構探索等關係管理策略，則致力於提高中心廠本身的移動彈性，增加本身可選擇空間，並降低對主要供應商之依賴程度。 本研究接著以我國紡織業與資訊業為對象進行廠商問卷調查，採取結構方程模式分析250份樣本資料，驗證12項研究假說。實證結果支持8項研究假說：主要供應商移動彈性與中心廠認知合作績效呈負相關、中心廠移動彈性與中心廠認知合作績效呈正相關。關係深化、交易價值深化、關係探索等三項關係管理策略，與主要供應商移動彈性呈負相關；交易價值深化、結構探索兩項關係管理策略，與中心廠移動彈性呈正相關。 本研究結合交易成本、資源依賴、廠商行為等理論觀點，以中心廠及主要供應商雙方的移動彈性作為組織間關係之決策準則，探討中心廠與其主要供應商之關係策略與管理作法，並進行理論意義與實務意涵之討論。 / Managing the transaction relationships with the key supplier is a critical decision related to vertical integration. The previous literature suggest that a firm can achieve the strategic benefits such as reducing operation cost and focusing on organizational core competence through outsourcing, while maintaining a close cooperative relationship with the key supplier who provides essential key factors such as key components or key material. However, focal firm may also hold-up by the key supplier when it over-dependent on the opposite site. Therefore, the practical puzzle is how to maintain flexibility of relationships in vertical transactions as well as to avoid hold-up by specific key supplier and to extend the transaction stability with the key supplier. Standing the view of focal buyer, the study explores two related questions: how to avoid hold-up problem in an asymmetric buyer-supplier transactions, and, in the ex post transaction, how to increase relational flexibility in highly interdependence situation. The dyadic transactions between focal firm and its key supplier are the units of our analysis to confer with the managerial mechanism of key supplier relationship. The study conducted interviews dozens of Taiwanese firm as case studies. We model an exploration-exploitation framework adopted by focal firm adapt to ex post asymmetric interorganizational relationships. Thus we see two behavioral mechanisms: reducing key suppliers’ mobility of flexibility through relational exploitation as well as exploration on transaction value and relationship for reinforcing interdependency in dyadic transactions, and, increasing focal firms’ mobility of flexibility through structural exploration as well as transaction value exploitation so as to diminish the dependency on the key supplier and heighten alternatives to cooperate with. Using structure equation modeling approach, research hypotheses are tested on a sample of 250 focal firms established in Taiwan. We found the positive relationships between focal firms’ mobility of flexibility and cooperative performance perceived by focal firm, and, the negative relationships between key suppliers’ mobility of flexibility and cooperative performance perceived by focal firm. Empirical results confirmed the negative relationships between key suppliers’ mobility of flexibility and focal firm’s exploitation in relationship and transaction value as well as relationship exploration. The positive relationships between focal firms’ mobility of flexibility as well as structural exploration and transactional exploitation were also supported. The study develop a theoretical extension based on the transaction cost theory, resource dependence theory, and the behavioral theory of firm. We also address dyadic mobility of flexibility as the decision criterion for balancing exploration and exploitation in the interorganizational relationship. These findings provide theoretical and managerial implications for vertical coordination in supplier relationship management in particular.

本研究主要探討盈餘重編宣告如何影響重編公司之供應商的股價評價與實質投資決策。首先，本研究假設並發現，盈餘重編宣告除了導致重編公司的股價顯著下跌外，亦誘發其上游供應商的股價顯著下跌。實證進一步發現，供應商的股價依盈餘重編之資訊內涵而調整，促使投資人關注重編事件對上游供應商的預期盈餘之影響，也提醒投資人去關心上游供應商的財務報表品質。其次，本研究假設，盈餘重編宣告傳遞有關重編公司未來前景不佳及財務報表不實的資訊，將影響其供應商對投入特定關係資產所能獲得收益之預期，進而影響其對重編公司所投入的特定關係資產投資決策。實證結果支持前述假說，重編公司之供應商於重編宣告年度後將減少其研究發展支出，且此研究發展支出之變動與重編宣告所引起的股價變動具顯著關聯性。最後本文假設，重編公司扭曲其實際盈餘數字將影響供應商的投資決策，進而影響供應商的投資效率性。研究發現，供應商在重編公司財務報表誤述期間有顯著超額投資之現象。然而，此供應商之超額投資現象在盈餘重編宣告年度後不再顯著。 / This dissertation extends prior research on earnings restatements by examining the effects of earnings restatements on valuation and investment decisions of restating firms’ suppliers. First, this paper hypothesizes and finds that earnings restatements that adversely affect stock price of the restating firms also induce their suppliers’ stock price declines. These stock price declines are related to changes in analysts’ earnings forecasts and seem to reflect investors’ financial reporting quality concerns. Second, I hypothesize that earnings restatements contain information about the value of relationship-specific investments by suppliers. This information causes suppliers to revise their belief about the value of relationship-specific investments, and therefore affects their subsequent relationship-specific investment decisions. Consistent with my prediction, I find that changes in suppliers’ relationship-specific investments after restatement announcements are related to information in the restatements. Finally, I predict and find that a restating firm misreporting financial results induces its suppliers to make excess investments during the misreporting period, while excess investment is no longer positive after the restatement announcement.

台灣圖書出版業者為了增加競爭優勢、降低成本，將物流業務利用外包處理的方式已經相當普遍。為實現使用第三方物流業者之物流服務所帶來之效益，選擇適當的第三方物流公司作為合作夥伴是成功的關鍵之ㄧ，因此如何評選第三方物流公司，就顯得格外重要。 有鑒於圖書出版業者以往易根據供應商的印象或交情，抑或僅憑自己主觀的認定評選物流供應商，比較缺乏系統性的評選；又考量的因素往往難以完全獨立，為解決此一問題，本研究提供一第三方物流供應商評選方法，其包括： 1. 篩選第三方物流供應商評選指標；以及 2. 利用分析網路程序法（ANP）確立評選指標之相對權重。 在參考過去相關研究，並透過專家訪談，歸納出適用於圖書出版業對於第三方物流業者之評選指標，其分為服務品質、履約能力、服務品質、價格條件、資訊管理能力、經營績效五大構面以及17個評選指標；並利用ANP將評選指標之間的相依回饋關係納入考量，找出各指標的權重，以作為企業評選第三方物流業者之評選參考。 之後，本研究以使用第三方物流之圖書出版業者為實例進行說明。研究中發現，圖書出版業者間在評選第三方物流供應商時，所重視的指標會有所不同，業者會根據過去與物流供應商實際合作情況，回饋於選擇第三方物流供應商的系統中，修正評選指標，調整權重認定，以找到適合的物流供應商。以個案公司來說，於第三方物流供應商評選時，對於訂單履行準確性及準時將貨物送達顧客是最重要的考量因素，其反映個案公司過去與第三方物流供應商合作之經驗。 最後，本研究所提供之方法亦可提供決策者充分的資訊與系統化的思考，有利企業做為最終決策的參考。 / As book publishing firms are looking to increase competitiveness, strengthen core competencies and lower overall costs, outsourcing logistics to third party logistics (3PL) service providers have become common practice. To ensure the success and to maximize the benefits of such practice, the selection of the 3PL becomes particularly crucial. This study provides a comprehensive methodology to the selection of a 3PL provider, consisting of two parts: 1. Screening criteria to employ during the selection of a provider；and 2. Determining the relative importance of each screening criterion by the analytic network process (ANP) approach. A total of seventeen criteria have been identified by experts in the book publishing industry with respect to service quality, capabilities, price, information technology management and operational performance of the 3PL providers. As interdependencies exist between each criterion and cannot be captured by the analytic hierarchy process (AHP), to solve such types of problems, this study utilizes ANP to determine the relative weighting in the selection of a 3PL provider. Thereafter, the application of ANP for the selection of a 3PL provider is demonstrated through an illustrative example. The result of the example provided indicates that the criteria of shipment error rates and on-time shipment and deliveries are the most important, and this reflects the influence of the experiences from past cooperation between the case company and 3PL providers. This approach also enables the decision-makers to better understand the complex relationship between the relevant attributes during the decision-making process, which may subsequently improve the outcome of the decision.

汽車產業是僅次於房地產最大產業，去年(2016)全球小型車輛(Light Duty)新車銷售量已突破九千萬輛，來到九千零四十萬輛。汽車的發明使得人與人之間的距離縮短到極致。長期以來，汽車一直只是單純的交通工具，頂多就是將冷氣和音響裝到汽車上，讓駕駛較為舒適、不致無聊。然而，隨著資訊電子技術發展一日千里，資訊電子已快速取代以傳統機械為主的汽車零配件成為汽車提升性能、效率、安全，以及娛樂功能的最重要推動力，也使汽車愈來愈高科技化。如今，汽車各類電子已經廣泛應用在汽車上，這些電子晶片不只用來偵測車體行進時的狀態與傾角、引擎轉速與溫度調節、燃料噴射、自動變速、輪胎壓力等各項基本參數，其他像是讓倒車更安全的倒車雷達、不須要鑰匙就能開車門的指紋辨識防盜系統、即使在高速公路上奔馳也能上網的行動無線寬頻網路、以及車內多媒體影音娛樂系統、GPS衛星導航等等，都是靠電子零組件才能運作。 汽車電子化被認為是汽車技術發展進程中的一次革命，汽車電子化的程度被看作是現代汽車水平的重要標誌，是用來開發新車型，改進汽車性能最重要的技術措施。汽車業者增加汽車電子設備的數量、促進汽車電子化是奪取未來汽車市場的重要的有效手段。汽車電子產品市場將在汽車產業發展的保障下穩步發展，各類汽車電子產品在汽車中的普及率將持續提高，隨著未來汽車市場的快速發展和汽車電子的價值含量迅速提高，汽車電子產業將形成巨大的經濟規模效應，且汽車電子產品占汽車的成本亦將進一步提高。汽車電子會成為全球資訊業者矚目的焦點，在於電子零配件佔汽車生產成本比例日益升高以及全球汽車電子產業的高度成長。根據工研院IEK統計，2013年全球汽車電子產品市場約1,670億美元，預估到了2019年將倍增達3,011億美元。全球汽車電子產業持續加溫，再加上法規對節能、安全的日益要求、消費者對舒適、對信息娛樂的需求、電動車、無人駕駛等的崛起將大大地刺激對汽車電子未來的成長。這些數據顯示，隨著傳統 3C電子產業的成長逐漸趨緩之際，汽車已成為對電子零組件需求增加最快的一個產業。 長年以來，政府政策以及台灣廠商主要以3C電子代工市場為定位，享受經濟規模的好處，但產業發展已進入成熟期。高科技產業在高競爭壓力及低毛利的挑戰下，普遍壓縮了獲利的成長空間，電子代工業者紛紛陷入削價競爭的紅海，再加上中國政府對當地電子企業的支持，在資金、資源甚至法令上對當地企業有無比的助益，形成優勢，使得台灣電子產業在內外環境夾擊下更難擴展。汽車電子在台灣琢磨不多，乃是由於汽車電子經濟規模小，對技術、品質要求較一般電子高出甚多且進入門檻高，需要很冗長的開發與投資，是昔日造成台灣企業不願進入的主因。因此，台灣汽車電子產業在國際間是較為陌生的，大部份的技術都被國際大廠或原車廠所掌握。近年來台灣企業以及政府已慢慢了解到全球車輛電子化所帶來的商機，並可為台灣的電子產業於全球汽車電子產業上占有一席之地。車輛電子產業則為台灣3C 產業(Computer, Communication, Consumer Electronics)帶來了創造高利潤空間之曙光，成為另一令人矚目之第4C 產業（Car）。但是因車輛產業有其特殊的供應鏈生態，以及高安全可靠度要求，因此要如何跨足車輛電子，是台灣科技產業中最熱門的話題之一。 本論文著重在車輛電子零組件、模組產品並以台灣上櫃廠商A公司為例，如何進如嚴苛的汽車電子市場及其進入OE(Original Equipment)之策略，避免紅色供應鏈創造藍海市場及價值。A公司成立於1998年，從事車用電子二極體製造，全球市占率超過51%，第二、三、四名依次為德國BOSCH，日本日立(Hitachi)， 日本Sanken電氣。此四家已佔全球新車市場95%以上用量，形成寡占市場生態體系。在A公司未進入此市場前，車用二極體之霸主為德國BOSCH。然而，A公司創立不過十餘年，對汽車產業來說只是初生之苗，如何在短短十年內於嚴苛的車電市場中取得領先地位以贏擊國際大廠，其競爭優勢、戰略戰術策略、經營方向是本論文研究重點之一。再者，A公司近年著手於研發節能環保之新世代電子產品，以期更有效能的電子產品被開發出來。在未來新汽車電子市場中，A公司如何能再創新優勢，其是否能延續既有的競爭策略或有不同戰略作法與國際大廠一較天下，確實值得深入討論。藉由A公司經驗，以國際汽車環境、法規要求、技術、安全性、未來產品發展趨勢、環保節能等各個面向所採取的宏觀策略來提供或建議台灣廠商現有或新進入者如何能切入此汽車電子的利基市場，提出未來台灣汽車電子零組件產業發展方向、影響關鍵零組件主要因素之變化、產業可能面臨問題與解決對策等，以及其所要面對的問題與挑戰提供建議與策略，藉以提供政府相關單位或民間企業在做未來長期計劃政策訂定或商業決策時的參考，並期望能促進台灣廠商在汽車電子產業形成強而有力的供應鏈生態網。 / The automotive industry is becoming the second largest industry in the world. The new car sales of global small vehicles have exceeded 90 million, arriving to 90.4 million in year 2016. The invention of the automobile shortens the distance between people. The automobile has always been just a simple transport for a long time, and it just installs the air-conditioner and audio to the car to make driving more comfortable, not be boring. However, with the rapid development of electronics technology, it has been not only replaced the traditional mechanical-based auto parts but also become the most important driving force to enhance automobiles’ performance, efficiency, safety, and entertainment functions that is making more and more high-tech of automobile. Nowadays, all kinds of electronic vehicles have been widely used in the car, these electronic chips are not only used to detect the moving vehicle of its state and tilt, engine speed and temperature regulation, fuel injection, automatic transmission, tire pressure and other basic parameters. The other vehicle systems like reversing radar, fingerprint identification system, the Internet mobile wireless network on the highway, multimedia entertainment system, GPS satellite Navigation and so on are all relying on electronic components to operate it. Automotive electronics is considered a revolution in the development of automotive technology, it is seen as an important indicator of modern vehicle level, using to develop new models, improve the performance of the most important vehicle technical measures. It is an important and effective measure to increase the number of automotive electronic equipment, promote the automotive electronics by automobile manufacturers in order to seize the automobile market in the future. The prevalence of all types of automotive electronics products will continue to increase based on the rapid development in the future of auto market and increase of automotive electronics’ value. Automotive electronics will become the focus in the global information industry due to the increasing proportion of electronic components in automobile production costs, and high growth of the global automotive electronics industry. The auto electronics parts is estimated to account for $ 3,705 in 2015,and increases more than 65% in the total cost of production of an automobile. As for the overall market value is even more astonishing. The global automotive electronics market in 2013 is about 1,670 billion US dollars, and it is estimated to 301.1 billion US dollars according to IEK statistics. The automotive electronics will greatly growth in the future because of the continuing development of the global automotive electronics industry, regulation for energy efficiency and safety, consumer demand for comfort and entertainment, electric cars and unmanned driving, etc. These data show that the automobile electronic components has become the fastest growing industry. For many years, government policy and Taiwanese manufacturers is mainly to focus on 3C electronic foundry market, enjoying the benefits of economies scale, but this industry development has already entered a mature period. The electronic foundry industry has plunged into low-price Red Ocean competition because of the high pressure competition and low-margin challenges in high-tech industry, and with China government's support for local electronics companies. All of these factors make Taiwan electronics industry hard to expand it. Taiwan enterprises are unwilling to enter the field of automotive electronics due to the small size of the automotive electronics economy, technology and quality requirements are much higher than general electronic. In addition, it needs a long time to develop and invest because of high threshold entrance. Therefore, Taiwan's automotive electronics industry is relatively unfamiliar in the international market because most of the technologies are possessed by international automakers or the original equipment. In recent years, Taiwan enterprises and the government have gradually understood the global automotive electronics will bring some business opportunities, and it would hold a portion of global automotive electronics for Taiwan's electronics industry. The automotive electronics industry not only creates another road for Taiwan’s 3C industry but also becomes the 4C industry (Car). However, the automobile industry has its special supply chain ecology as well as high security and reliability requirements, so how to cross the automotive electronics is one of the most popular topics in Taiwan's technology industry. The emphasis of this research paper is on the automotive electronics components and modules, using A Technology Corporation, an OTC company as an example, explaining how to enter into the strict automotive electronics market and the strategies to enter the OE automotives, in order to prevent Red Oceans in supply chain and create values in Blue Oceans. A Technology Corporation was established in November, 1998. Its main product automotive diode stands more than 51% global market share, followed by Germany’s Bosch, Japan’s Hitachi, and Japan’s Sanken. These top 4 suppliers monopolize above 95% of all diodes globally in this oligopoly market. Germany’s Bosch had stood above 50% market share before A Technology Corporation entered the market. With merely 10 years in the auto industry, A Technology Corporation could still be considered as an infant. Another key of this research paper is to explain how A Technology Corporation obtained the leading position, winning over international well known manufacturers, achieving competitive advantage through effective strategy, methodology, tactics, and operations. Furthermore, over recent years A Technology Corporation has been focusing especially more on the development of advanced electronics applications for the new generation in environmental protection and new energy technology for better efficiency. In the future of the new automotive electronics market, how A Technology Corporation can re-invent and re-innovate to create new advantages through current competitive strategy or different strategic approach to compete with other international manufacturers, is a topic worthy of discussion. With A Technology Corporation’s experience in automotive regulatory requirements, technology, security, product trends, environmental protection and energy conservation, A Technology Corporation can help offer recommendations to other Taiwan manufacturers or new entrant on how to enter this niche market. A Technology Corporation can also provide advice and strategic directions on future development of the automotive electronics to government agencies and private enterprises, including the impact of change on key components and the challenges this industry faces and potential solutions, for long-term policy planning or decision-making, in turn, promoting Taiwan manufacturers in the automotive electronics industry to form a strong supply chain and network.

隨著兩岸政策的開放，金融業面臨著瞬息萬變、倍速成長、地域競爭的經營環境，如何能迅速回應環境與組織的變遷以及提升全球化競爭的能力，儼然已成為金融業者經營方針的重要議題。企業追求獲利、永續經營的理念建構於良好的企業營運績效管理，而企業資源規劃(ERP)具有整合平臺、彈性的作業流程、即時資訊彙總的功能，能夠提供企業做為營運管理、決策分析與提升競爭優勢管理工具，因此已成為眾多企業導入的選擇。 個案公司導入ERP系統的效益希望能提升營運績效整合與資訊分析的能力，因此，本研究對個案公司導入ERP系統時著重於各項關鍵研究議題：願意「改變」的決心、員工的配合心態、現行作業流程的差異程度、具體化功能規格的敘述、資訊分析維度的細度決定、外圍系統資訊流介接能力等構面，本研究希望能將ERP系統導入決策過程、供應商遴選與導入期間各項關鍵問題的發現暨解決方案等研究結果，逐一實踐在個案公司的導入專案。

身為供應商，服務一個開始國際化的客戶是其企業成長的重要契機，為了因應客戶海外設廠，廠商面臨不得不跨出母國市場的壓力。臺灣過去是全球許多資訊產品的生產重鎮，但近年來許多廠商開始進行海外直接投資，將生產線移至亞洲(如中國大陸、越南等)、北美(墨西哥)或歐洲(捷克)等國家，臺灣的供應商開始感受到客戶外移的壓力，中心廠將生產基地外移，連帶促使其上游產業也陸續跟隨其客戶至一起至海外進行投資，在考量組織資源與客戶服務的天平上，供應商在此議題必須做出重要的抉擇。是該在當地設立完整價值活動的子公司，還是以出口方式來服務？是否存在其它折衷的策略選項？不跟隨客戶進行國際化，可能因無法維繫買賣關係而喪失該客戶，跟隨客戶國際化，又面臨到環境的不確定性及跨國營運的挑戰，企業需要尋求可以兼顧客戶關係與維持原有優勢的營運方式，同樣面臨客戶在海外設廠的情境，為何供應商在價值活動的國際化上會有不同的決策？對於製造業的供應商而言，營運活動之佈局尚未獲得完整解答，因此，本論文探討之研究問題包括：(一)當母國客戶在海外設立製造據點時，供應商的國際化跟隨策略為何？(二)當母國客戶在海外設立製造據點時，供應商價值活動的跟隨決策受到哪些因素的影響？ 本研究以供應商為研究對象，與客戶接觸之價值活動為分析單位，針對研究問題一，透過個案研究，本研究探究國際化跟隨策略之內涵，發現「價值活動之地理位置」與「價值活動之決策權」為跟隨策略之兩個重要構面。針對研究問題二，透過問卷調查，本研究證實跟隨決策之影響因素：供應商對客戶的依賴關係會增加供應商決策權外移程度；供應商內部作業鑲嵌程度愈高時會促使廠商採取價值活動留在母國；客戶集權程度愈高時，供應商之價值活動與決策權均傾向留在母國；價值活動與客戶海外據點之知識與決策鑲嵌程度，會促使供應商將價值活動與決策權均移往地主國。 本研究從個案資料及組織間關係的依賴、同形及鑲嵌觀點等理論觀點，以供應商之主要客戶海外設廠為主要研究情境，探討供應商之國際化跟隨策略內涵與影響因素，並進行理論意義與實務意涵之討論。 / As a supplier, serving an international customer is a key opportunity of growth. Taiwan was a major manufacturing country of many electronic products in the world in the past. But in recent years, many firms, for cost or service concern, start to move their production lines to China, Vietnam, Mexico, Czech Republic, etc. The suppliers of these firms face pressures from customer migrations. By exporting to serve the customer in the host country, the buyer-seller relationship can not be well-kept. By Setting up a completed value activities subsidiary, the suppler face the uncertainties and challenges of cross-border operations. To or not to go, it’s an important decision the supplier must make. Furthermore, facing the same situation, customer’s FDI, why firms chose different strategies？ This paper considers both inter and intro organizational interactions to discuss this issue. Two research questions are investigated. First, to quickly respond to the key customer’s demand in the host country, what is supplier’s customer-driven internationalization strategy? Second, what factors would affect supplier’s customer-driven internationalization strategy. In other words, this research aims to explore the influential factors abut a supplier’s internationalization strategies to service home customer’s demand in the host country. This study takes the view of a supplier, who faces the key customer set up manufacture unit in host country. In order to explore the issues, this study adopted two study researches. At first, this study took 7 case studies form 6 companies to confirm the decision dimensions of internationalization strategies. We found that the locations of activities and the degree of decision power are two important dimensions of supplier’s internationalization strategies. Secondly, according to survey results from 103 suppliers in Taiwan, the findings include below. (1) Positive relationship between suppliers’ dependency and decision power in the host country. (2) The higher internal-embeddedness of the activities, the higher possibilities the location of the activities would located in the home country. (3) Negative relationship between customer’s decision centrality and decision power in the host country. Also negative relationship between customer’s decision centrality and the possibility the location of the activity would located in the home country. (4) The higher external-embeddedness of the activity, the higher possibilities the location of the activity would located in the host country. Also positive relationship between external-embeddedness and decision power in the host country.

設備供應商在顯示器產業的市場競爭與策略: 以應用材料為例 / Flat panel display (FPD) is one of the most booming industries in the past decade. It shows everywhere in our life, such as TV, smartphone, laptop, car display, and public display. In the FPD plants, the manufacturing equipment is the critical portion to determine the performance of the production lines. Equipment suppliers combine advanced technologies into mass production tools, and eventually boost the innovation of information technology. In this thesis we will discuss about the market of display industry and the equipment market, followed by analysis of the strategy of equipment suppliers. We will use Applied Materials as the case, to see what their strategy to keep the leading position in the competitive market for over 20 years.

在新興市場逐漸蓬勃發展及2008年金融海嘯發生後，低價電腦商品需求開始大增，低價迷你筆電由台灣電腦廠商華碩率先開發出來，但競爭對手宏碁在半年後推出同類型產品，出貨量及產品銷售成績屢創佳績，超越市場先進者華碩，讓人不禁思考，何以華碩表現卻不如後進者宏碁？創新產品若要為企業帶量龐大利潤，除了創新這項元素外，還有哪些因素值得讓企業學習仿效？ 研究問題包括，一、企業在發展創新性產品時，對「先行競爭者產品」的知識為何？二、企業在推出創新性產品前，對「整體市場」的知識為何？三、企業的組織策略在創新性產品開發流程中所扮演的角色為何？四、企業在發展創新性產品的過程中，其合作伙伴的角色為何？ 本研究從過往眾多文獻中，整理出市場面、組織面及產品面等三大重要構面，做為研究架構，並以宏碁迷你筆電Aspire One系列為例，從產品開發流程中，尋找產品開發成功的重要因素。本研究藉由關鍵人物訪談及次級資料蒐集取得資訊，建構起研究的主體。 本研究所得到的結論包括，一、企業在開發創新性產品時，若能注重市場導向及消費者需求，可提高創新性產品開發之成功機率；二、企業在開發創新性產品時，上市速度是影響產品銷售成功的關鍵；三、企業售後服務可提升顧客忠誠度，有助創新產品的銷售；四、高階主管的支持是推動創新性產品上市重要的動力；五、企業成立跨部門組織專責處理創新性產品開發事宜，有助溝通與縮短產品推出時程；六、豐富的行銷、通路及技術等組織資源，有助創新產品開發的成功；七、企業產品出貨量到達經濟規模，有助創新性產品開發時，提高對外談判籌碼多及成本優勢；八、產品競爭力及消費者需求並存時，將會提高創新性產品的成功機率；九、企業與供應商關係良好，有助維持新產品品質及上市時程。

由於國際連鎖速食業地區經營者（Market Operator）的主要資本投入，包括：原料採購、餐飲設備投資、設計裝修、人員訓練、以及租用不動產時，都牽扯到被陷入或轉換成本偏高的問題，以致對於既有資源供應商之續約談判時處於不利的地位。 　　本研究主要從交易成本理論、陷入成本及專屬資產、買賣方之交易關係等理論解析國際連鎖速食店的地區經營者提高取得上述資源的議價能力（Bargaining Power）的管理策略，並透過業界專家實證其可行性。 　　經研究結果顯示，國際速食連鎖業地區經營者可以從「降低專屬陷入成本的投入」、「促使主要供應商投入專屬資產」、「善用其他交易影響者的力量」等三個方向來提高議價能力，並可根據資源特性的不同，而採取不同的策略行動。

台灣的企業在過去數十年有驚人的進步與發展，無數的企業甚至於從家庭工廠或小型公司開始，憑藉台灣人辛勤苦幹與創業家精神戮力經營，逐漸地成長茁壯，進而提升及蛻變，終能在國際上嶄露頭角，甚至成了勝出於國際同業之間的跨國性企業，但是面對企業社會責任(Corporate Social Responsibility，簡稱CSR)由2005年的邊緣性的議題，轉變為2006年全世界談論的焦點之際，台灣企業卻對CSR仍然陌生，倘若不及早規劃因應，恐將遭受極大的衝擊與損失，鑑於公司治理係屬CSR所涵蓋財務面、環境面及社會面等三個面向當中的財務面向，因此允宜在國內過去推動公司治理的經驗與基礎之上，持續推動落實公司治理，並擴大至整體企業社會責任的推動與建制，本研究即秉持這樣的基調，希冀經由探討及瞭解CSR的意涵、沿革、現況與未來發展，透過產業案例之研究，分析檢討台灣在CSR的履行與因應上的問題與缺乏，並試圖提出改善與強化的建議，進而作為未來資本市場本身暨其針對上市上櫃公司及其他市場參與者，宣導、推動及落實CSR的起點與參考。 本文的研究架構共分為五章，「第一章」為緒論，係就研究的背景、動機、目的、範圍與研究的架構與歷程，逐一加以闡述與說明。在研究背景方面，主要列舉近年來，尤其是2006年，全世界所發生關乎企業治理議題、環境議題、社會議題等CSR各面向的新案例，暨CSR新的標準或倡議，以顯示CSR的蓬勃發展；研究動機則導因於總部設在荷蘭的國際機構SOMO所發表一篇對手機品牌大廠有關CSR的報告，鑑於未來將直間接衝擊台灣的供應商與代工業，因此頗有進一步探討研究之必要；研究目的則意欲探究CSR對台灣企業的可能衝擊，促使業者及國內各相關機關、機構及早因應及規劃；研究範圍方面，則為使研究符合具體化且具實務性價值，因此以公司治理相對較有基礎的上市櫃公司且將更以上開SOMO的研究報告相關聯的手機代工業產業為探討檢視的對象；研究的架構與歷程乃以文獻的蒐集參考，加上個案案例研究暨問卷調查分析等方法進行。 「第二章」為CSR的探討，首先係針對CSR的文獻探討部分，分別就CSR的意涵、演進、主要面向、具體內涵及其目標使命加以說明探究；次就CSR的歷來重要的國際倡議與標準，並介紹近年來國際上有關CSR的發展情形、具體作為及重要案例；最後則臚述台灣CSR的現況與問題。 「第三章」為全球與台灣手機市場現況，主要是就本研究所選定手機業的產業狀況分析，包括手機業有關全球與台灣的產業概況、國內產業供應鏈概況暨國內手機業者在全球產業鏈中所佔地位，著重其對上下游廠商的優劣勢，尤其導引出面對品牌大廠的劣勢，因而更有來自大廠的CSR壓力與危機。 「第四章」為台灣手機代工業所面臨CSR之挑戰，先就SOMO組織所發表該篇報告中，針對手機品牌大廠CSR的批判事項以及其中所透露的警訊，另分析探討該等大廠對其代工廠或供應商可能提出的要求或採取的作為，並分析對台灣業者的相關衝擊；另為了具體瞭解及掌握國內手機代工業者的CSR執行現況，乃參考ICT針對供應商CSR自評問卷內容設計簡式問卷，對國內上市手機代工業者進行問卷調查，並分析其缺失問題，也提出其可以強化的做法。 「第五章」為建議與結語，乃針對我國整體與企業面對CSR潮流與挑戰，暨或可規劃努力的策略、方向與層面提出建言；在宣導、推動與機制建立方面，建議「從公司治理到企業社會責任」，以近年來推動公司治理的經驗為本，參照既往的方式與軌跡，朝更多的面向與層面努力以赴，期能克竟其功，並期許台灣企業或可以公司治理與CSR均佳的台積電公司為典範，落實建立與履行CSR，俾能造就更多台灣產出的世界級企業。 / Over decades, some very small family business and manufacturers have grown and developed significantly to large enterprises in Taiwan. Nowadays they are becoming prosperous, developing multinational business, and some are even globally recognized brand names. However, when facing the issue of Corporate Social Responsibility (CSR), which has become an essential issue in 2006, these prosperous enterprises are not familiar with and yet to be well-prepared. Given that corporate governance involves only the financial aspect of CSR, which entails economic, social, environmental, and ecological aspects of firms’ operations and activities, it may well be appropriate to promote overall CSR concept and infrastructure based on corporate governance. This concept serves as the purpose of this dissertation: to analyze and investigate into problems facing enterprises obliged to take CSR, by studying the meaning, background, current circumstances and future developments of CSR, and through case study of mobile phone industry. Hopefully more conclusion and suggestions can be drawn from this dissertation to provide TSE and GTSM listed companies and other market participants with more reference to promote and implement CSR. This dissertation is divided into 5 parts: Chapter 1: Introduction This chapter includes research background, motive, purpose, research scope, structur and process. New cases, especially in 2006, of corporate governance, environmental impact, and social issues are presented in the section of research background to demonstrate new trends of CSR. The motive of conducting this research is based on a report from an international organization named SOMO based in the Netherlands. This report addresses CSR topics regarding worldwide handset manufacturers. CSR issues mentioned in this report will directly affect handset suppliers and ODM/OEM enterprises. With further research and investigation, hopefully handset manufacturers and related enterprises can be more aware of CSR and can better cope with these issues and take proactive measures to prevent CSR related problems, which serves as the purpose of this dissertation. Research scope encompasses listed companies in the handset ODM/OEM enterprises. Research process includes literature review, case study, and questionnaire analysis. Chapter 2: Literature review of CSR This chapter first looks at the definition, evolution, various aspects, practical meaning, and purposes of CSR. Afterwards the international standards of CSR and international practices and development of CSR cases would be elaborated. Finally Taiwan CSR status quo and challenges would be discussed. Chapter 3: Taiwan and global handset manufacturing market status In this chapter, mobile phone industry analysis is conducted, including domestic and global mobile phone market status, Taiwan handset manufacturing supply chain. It also looks at Taiwan handset makers’ market position in the global industrial environment. This chapter stresses the threats of domestic enterprises when facing global main handset players, which makes them face more stress and problems as a result of CSR. Chapter 4: CSR challenges facing Taiwan handset ODM/OEM firms In the beginning we will look at the criticism and warning to handset global brand names from the aforementioned report of SOMO. In addition we analyze potential requests and conducts required by these global players to their ODM/OEM firms in the face of CSR. These requests and conducts can subsequently impact Taiwan mobile phone manufacturing industry. In a bid to look at the current circumstances of domestic handset makers’ CSR operation, we use ICT’s CSR questionnaire as a reference to design a simplified version, and distribute to TSE and GTSM listed handset ODM/OEM enterprises. According to the questionnaire result, we find some current drawbacks and propose solutions. Chapter 5: Suggestion and conclusion In this chapter we are looking at trends and overall CSR challenges facing domestic enterprises in Taiwan. Practical strategies and directions are proposed. In terms of promotion, implementation, and establishing CSR mechanism, this dissertation proposes that firms start from Corporate Governance to CSR, and develop in more CSR aspects based on their previous Corporate Governance experience. This article also cites TSMC as a role model for CG and CSR, hoping that firms to follow suit and for this island to create more globally renowned enterprises. Key words: Corporate Social Responsibility, Multinational Enterprise, Handset ODM/OEM, CSR Initiatives, CSR International Standard, Corporate Governance, Corporate Sustainable Development, Supply Chain, Supplier