隨著電腦和網路的發展，檔案也由傳統之紙本檔案發展至紙本與電子檔案雙軌並存之方式。Web 2.0提供了比以往Web 1.0更多元豐富且便利的網站經營和使用方式，目前已經被廣泛地運用在各類型網站中，在現在以及未來之網路環境中將可以預見的是—網站將不再只是為了讓使用者取得特定的內容資訊，而會更重視使用者與網站管理者，以及使用者彼此間的互動性關係。因此要如何在資訊日新月異的電腦和網路時代將檔案服務與網路加以結合，透過Web 2.0技術之發展在這一方面的應用有突破便是值得我們加以思考和探討之方向。 本研究目的分為四項：一、探討Web 2.0概念與包含之技術；二、探討國外檔案界對於Web 2.0網站的使用現況與經驗；三、探討目前國內檔案典藏單位網站所提供之服務內容；四、探討哪些Web 2.0網站技術適用於國內的典藏單位。 本研究首先透過文獻分析法彙整並探討Web 2.0與Library 2.0相關文獻，其後使用深度訪談法由訪談之機關檔案典藏單位與國家檔案典藏單位所獲得之資訊加以彙整分析。最後結合文獻與訪談資料內容進行綜合分析後提出四項結論：一、Web 2.0具有彌補共享及互動不足，提升使用率和豐富性之優勢；二、國外多個國家檔案館已經提供Web 2.0之服務；三、檔案典藏單位網站面臨之問題與解決方式；四、適合融入國內檔案典藏單位網站的Web 2.0服務項目。 最後依據研究之結論提出五點建議：一、建立機關檔案典藏單位網站一套完整之制度或規範；二、充實檔案典藏單位在網站管理之專職人力；三、加強檔案典藏單位網站服務與推廣；四、培訓檔案管理人員對Web 2.0之認識與應用；五、針對Web 2.0服務於檔案典藏單位網站進行小規模實驗計畫。 / Along with develop of computer and network, archives are come from only paper made to both of paper made archives and electronic records. Web 2.0 provides more comfortable and convenient ways of website manage and use than Web 1.0, it has more and more use in any kind of website now. Website will not only provide information for user to read in future, but also place importance on the interaction between website manager and user. So how do we use Web 2.0 to combine archive service with network will be an important question. The thesis aims to: (1) Web 2.0 conception and technology; (2) the using of Web 2.0 in archive websites in the world; (3) the situation of archival repository websites in Taiwan; (4) what kinds of Web 2.0 technology are useful for archival repository websites in Taiwan. The thesis apply literature analysis in Web 2.0 and Library 2.0 first, then interview eight archives in Taiwan. At last generalize five conclusions from literature and interview information: (1) Web 2.0 has an advantage position on sharing and interaction, to promote website utility rate; (2) many national archives in the world are already provide Web 2.0 website; (3)problems and resolutions of archival repository websites in Taiwan; (4)useful Web 2.0 service in archival repository website in Taiwan. Finally, the thesis provide five suggestions: (1) establish a complete website system for organization archival repository; (2) provide more sole duty staffs to website management; (3) enhance archival repository website service and advertisement; (4) the training of Web 2.0 and information education to archive managers; (5) give a small experiment on the useful of Web 2.0 using in archival repository websites in Taiwan.

檔案是人類智慧資產累積的成果，真實記錄了人類文明發展的歷程，為後世留下真實、原始的歷史軌跡，更是體現知識經濟的重要資源。因此，對於檔案的妥善保存與有效開發使用，是發揮檔案價值的重要方法。而身處於不確定的年代，危機管理的觀念是十分重要的議題。如何在緊急突發的災難與危機中，有效降低傷害，並加速善後、復原及重建等工作，甚至在平日做好危機預防、偵測及演練等預防措施，都是現代組織經營管理中非常重要，且不可或缺的課題。 　　本研究旨在瞭解我國檔案典藏單位危機管理相關發展概況，進而結合實務需求與文獻理論，提出適用於我國檔案典藏單位之危機管理模式，以作為未來相關單位參考之用。 　　本研究採用文獻分析法，彙整檔案典藏危機管理之相關文獻，而後綜合使用個案研究與訪談，以分析及瞭解我國六個檔案典藏相關單位在檔案典藏危機管理工作所遭遇過危機之情況及相關危機管理模式。最後，結合文獻與所獲得之資料結果進行綜合分析與歸納，提出適用於我國檔案典藏單位之危機管理模式。 　　根據本研究發現，提出的結論如下：一、主要檔案典藏單位對於危機管理多相當重視；二、整合式之危機管理計畫仍有待制訂，但零散規範眾多；三、政府機關在資通安全方面堪稱完備；四、管理階層常感心有餘而力不足，支援有限且基層程度參差不齊。 　　最後，根據前述之研究結果提出下列建議：一、政府單位應重視檔案危機管理，並提供適當支援；二、建立我國檔案典藏單位危機管理經驗交流與合作機制；三、儘速制訂危機管理計畫，包括有：（一）進行危機偵測並加強預防；（二）定期舉辦危機管理教育訓練與演習；（三）危機處理須有SOP；（四）危機通報須迅速確實。 / Archives are made up of records which have been accumulated over the course of an individual or organization's lifetime. For knowledge-based economy, archive is an important resource. Therefore, preservation and usability of archives are essential issues for archivists. In an uncertain era, the concept of crisis management is a very considerable subject. Nowadays, it is an important and essential issue for the modern organizational management. Archivists care about how to reduce damage, handle the aftermath of the incident, recover and reconstruct in crisis work, and set up the preventive measures such as prevention, detection and exercise. 　　The thesis is to investigate the general situation on crisis management of archival repositories in Taiwan, and combine the theory and practical needs. I apply literature analysis in crisis management of archival repositories, case study in two archival crises which occurred in Taiwan, and interview six archival repositories. Finally, the thesis provides a reference model of crisis management for the archival repositories in Taiwan. 　　The findings of the thesis are as follows: (a) Main archival repositories have paid attention to crisis management, (b) There are several rules of crisis management, but the integrated plans are rare, (c) The information security is sufficient in government departments, (d) The managements are frustrated about the limitation of support and the uneven professional level of primary staffs. 　　The following are my suggestions. First, Government departments should attach importance to crisis management of archival repositories and provide support. Second, archival repositories should establish the exchange of crisis management experience and cooperative mechanism. Third, archival repositories should develop the crisis management plans as soon as possible. Besides, I recommend three methods on the management plans which are as following: (a) Crisis detection and prevention. (b) Regular education, training and exercise. (c) Standard operating procedures on crisis dispose, (d) Inform the crisis instantly and exactly.

個人文件是一種自然累積的文件，係由個人為記錄某些活動及事項所產生，雖屬私人性質，但經常由於產生者的過去經歷、工作職務、社會地位或特殊貢獻等因素，可透過文件內容與形式，忠實的反映出過去的社會情勢，並可從中看出相關重要人物之對於特定事件的思維，具有重要研究參考價值，故典藏機構亦將之納入館藏徵集的範圍之中。 本研究採用「多重個案法」與「深度訪談法」進行研究，首先以隸屬公部門之典藏機構作為研究範圍，包括：國史館、中央研究院近代史研究所檔案館、國家台灣文學館、國家圖書館與國立台灣大學圖書館，探討各機構個人文件典藏之範疇與主題；其次對各機構之管理人員與相關使用者進行訪談，以獲得有關個人文件管理與使用之相關經驗與看法。 根據研究發現，提出結論如下：一、各典藏機構所收藏之個人文件資料範疇有重疊現象；二、多數典藏機構未設置個人文件資料專責管理部門；三、各典藏機構個人文件徵集方式均以捐贈為主；四、各典藏機構個人文件之整編架構與陳列方式均「以人為主」，採「人物全宗」與「集中管理」為原則；五、各典藏機構個人文件檢索工具仍以紙本目錄較為普遍；六、各典藏機構針對個人文件之推廣主要有3種模式：舉辦展覽活動、網站建置與印製刊物發行；七、「電腦資訊技術」與「檔案管理知識」為管理人員認為最需加強之專業能力；八、個人文件納入法制化管理有其困難性，著作權與隱私權為最需重視之問題。 最後針對前述研究結果提出四項建議：一、促請各典藏機構制定館藏發展政策；二、建置理想之個人文件典藏與管理模式，包括：（一）編製管理工作手冊，訂定標準規範，（二）加強與捐贈者間之聯繫，訂定明確捐贈契約，（三）加速建置線上查詢系統，提高檢索效率，（四）配合付費機制開放檔案應用，並與國外典藏機構建立平等互惠之使用原則，（五）增加進修機會，提升管理人員專業素養；三、釐清檔案開放與應用之相關法律規定與權益；四、建立全國性個人文件目錄檢索機制。

戶政與戶籍檔案可提供基本的人口資料，以供政府決策或學術研究，也能作為法律及證據憑證，保障人民權利與義務。因為戶政與戶籍檔案特殊的功能，其檔案的典藏管理方式，與國家檔案和機關行政檔案不盡相同。我國戶籍登記，以「戶」為單位，戶政事務所記錄每一位國民從出生到死亡一生動態的資料，而各地區的戶政機關對於戶政與戶籍檔案典藏、管理的方法，也與一般行政檔案的管理方式有所區隔。 　　本論文主要探討戶政與戶籍檔案的典藏管理，藉由深度訪談，以臺北市和新北市的戶政事務所為訪談對象，輔以簡單的問卷調查，瞭解國內戶政機關對於戶政與戶籍檔案典藏管理之情況與問題，並訪問檔案行政主管機關之意見，同時參考國內外相關規範與做法提出建議。 　　根據研究成果，本論文提出五點建議：（一）釐清戶政機關對檔案定義之歧見；（二）移轉戶政與戶籍檔案；（三）改善戶政與戶籍檔案典藏環境；（四）加強戶政人員檔案管理教育；（五）輔導戶政機關進行檔案數位化作業。 / Household archives can provide basic demographic information for government decision-making and academic research, but also as legal evidence, which protect people's rights and duties. Because household archives special features, the repository and management system of household archives is different form national archives and administrative archives. Household registration use the "family" as a unit in Taiwan, and household archives record each citizen's living information. Different household registration offices have different methods for repository and management. 　　This paper aims to investigate archival repository and management of household archives in Taiwan. The in-depth interview and questionnaire survey are pursued for understanding the situations and problems of archival repository and management at household registration offices in Taipei and New Taipei City. The opinions of household archives administrators and experts are summarized and refer to the literature review for proposing the conclusions and suggestions. 　　There are five suggestions as follows. 1) To clarify different household archives definition in household registration offices; 2) To transfer the household archives to National Archives Administration; 3) To improve the household archival repository and environment; 4) To enhance the education of household staffs on archival management; 5) To assist household archives digitalization.

本研究旨在藉由行銷組合的7P理論（產品、價格、通路、推廣、人員、實體證據及過程）檢視國內檔案典藏機構推廣服務情形。本研究採用文獻分析法及深度訪談法蒐集研究資料。訪談對象以立意抽樣有辦理檔案推廣活動經驗並具有特色館藏之檔案典藏機構進行受訪，計訪談8個檔案典藏機構。本研究歸納結論如下： 一、檔案行銷組合的產品策略，以實體資源與虛擬資源為主。 二、價格策略以館藏複製及加值授權為主。 三、通路策略以實體通路為主，網路通路為輔。 四、推廣策略以檔案展覽活動為主。 五、人員策略須注重服務人員教育訓練。 六、實體證據策略須提供檔案行銷推廣空間。 七、過程策略以服務流程之便利化與標準化為目標。 根據研究結果，提出建議事項： 一、設立專門負責行銷活動之部門或人員。 二、產品加值授權與開發文創商品。 三、加強網路通路之應用。 四、結合推廣活動與教育之應用。 五、加強服務人員行銷相關的專業能力。 六、提供行銷推廣空間。 七、全面開放資料庫線上閱覽。 / This study is mainly on investigating the Archival Promotion Services in the archival institutions in Taiwan through 7P marketing mix (Product, Price, Place, Promotion, People, Physical evidence and Process). Literature analysis and depth interviews were used in this research for gathering data. Depth interviews were investigated 8 experienced archival institutions with promotion activities and characteristic collection. The results of the research are concluded below: 1.Archival product strategy is mainly based on the physical and virtual resources. 2.Archival price strategy is mainly based on duplicate and authorization. 3.Archival place strategy relies mainly on physical access supplemented by internet access. 4.Archival promotion strategy is mainly based on exhibition activities. 5.Archival people strategy shall provide educational training. 6.Archival physical evidence strategy shall provide promotion space. 7.Archival process strategy is mainly based on facilitation and standardization of service. Recommendations: 1.To set up the department or personnel responsible for the marketing. 2.To develop the value-added authorization of product. 3.To strengthen the application of internet access. 4.To connect promotion activities to education. 5.To intensify the professional ability related marketing. 6.To provide promotion space. 7.To provide reading online database fully.

在臺灣如國史館、國史館臺灣文獻館、中央研究院臺灣史研究所檔案館等機構收藏了非常多珍貴的歷史檔案。這些機構不一定名為檔案館，但典藏許多有價值的檔案，具檔案館之實，因此皆屬於「檔案典藏機構」，且有相當的重要性。 為讓文獻傳遞正確真實的資訊、方便使用者查閱、使用，需提供適當的典藏環境與合適的保存、維護措施。正如檔案館的徵集、編排需制定政策、規範、流程作為行政指引，檔案館藏的保存維護也需要館藏維護政策（Preservation Policy）輔助實行。 本研究透過文獻探討、內容分析了解國內外重要檔案典藏機構的館藏維護政策，提出建議的館藏維護政策綱要，再訪談國內檔案典藏機構人員目前保存維護措施執行的困難、對館藏維護政策功能、是否需要制定等問題的看法。 研究結果顯示臺灣目前尚無機構訂有此政策，相關規範散布於細項法規，但受訪者普遍認可館藏維護政策的正面效益與功能，以及現在機構存在例如專業人力不足、相關規範面向偏狹等問題。 本研究建議機構由自我評估著手，了解機構需求，嘗試制定長期保存維護計畫，再逐漸往制定政策的目標邁進，並對內、外推廣保存維護概念，提升人員對此議題的重視與瞭解。 / There are many institutions in Taiwan like Academia Historica, Taiwan Historica, National Palace Museum, and they reposit many valuable historical archives. Though their name may not called “the Archive”, but they actually have lots of precious archives. Therefore, they all belong to “Archives Repository” and quite important. For the correction of information in archives, and the convenience of search and use, archives repositories have to provide applicable storage environment, preservation and conservation measures for archives. As the acquisition and arrangement of the Archive need to establish policy, standard or procedures as administrative guides, the preservation measures for the historical archives also need a “Preservation Policy” to assist with it. By document analysis and content analysis, this study attempted to comprehend the preservation policies’ content of archives repositories in Taiwan and overseas and then adressed an advised preservation policy schema. Lastly, interviewed with employees in archives repositories discussing the difficulties of implementing preservation measures, the effects and demand of preservation policy, and so forth. The search result shows that there are no archives repositories having this kind of policy in Taiwan. The related directions disperse in diverse legislations and standards. But interviewees generally approved the positive benefits of preservation policy. And they also acknowledged management problems existing in organization such as insufficient professional manpower and related legislations. Based on the findings, this study proposes some suggestions that advices these institutions start from self-survey to assessing preservation needs. In addition, archives repositories can promote the significance of preservation issue, as to raise the conscious about it. Keywords: Preservation Policy, Archives Repository, Policy, Preservation, Conservation

檔案是產生者因其業務活動而產生，視該文件所具有的重要價值、稽憑價值與特殊價值等而被留存於各機關庫房內，當保存期限屆滿時，再將其移轉至適當的檔案典藏單位中典藏，並賦予法律、文化和研究等功用，讓社會大眾加以應用。因此檔案典藏單位是蒐集、整理、儲存與提供檔案資訊之處所，以妥善典藏檔案，並維護檔案安全為主要目的。其中庫房則是檔案典藏單位的中樞命脈。為能達到有效運用人力資源、減少找尋檔案所耗費的時間、即時掌握檔案動態、加速庫房清查等效能，檔案典藏單位可採取無線射頻識別(Radio Frequency Identification, RFID)協助管理工作。 本研究之目的主要分析檔案典藏單位與圖書館兩者於應用RFID之異同及探究國內檔案典藏單位運用RFID之可行性，以提出RFID應用於檔案典藏單位庫房管理之建議。本研究採用「深度訪談法」，主要訪談六所建置單位，以瞭解建置動機、使用成效及建置單位對RFID的看法等。並訪談五間檔案典藏單位對RFID應用之看法。 根據訪談結果，提出結論如下：一、圖書館運用RFID情形：RFID建置之初多以資訊背景人員為負責人，以提供多元服務予讀者為主要目的，且承辦RFID單位名稱多元化，使用時認為RFID於流通成效最佳，手持式讀寫器之成效則有待改善；二、檔案典藏單位庫房管理現況及RFID導入之可行性：研究結果發現金屬檔案架對RFID會產生干擾，且檔案典藏單位經費緊縮、需求性不如圖書館、政府推動電子化公文，無紙化世界即將來臨，將導致載體改變，會影響RFID應用。 由研究結果針對RFID應用於檔案典藏單位庫房管理可行性之研究歸納檔案使用率(utility rate)、館藏數量、庫房管理及撥用經費等四部分建議：一、建議優先使用RFID於檔案使用頻率較高的單位；二、建議優先使用RFID於館藏量較大的典藏單位；三、將RFID控管溫濕度功能應用至庫房管理；四、撥用經費建置RFID於部分檔案。 / Records are created in the process of executing various tasks and activities, whose intrinsic, evidential and special value is used to determine if such items require archiving. Upon expiration of records from these archives, subsequent appraisal and transfer to more suitable public archives allows society to use these records in legal, cultural, or research studies and fields, and also for other future uses. Thus, an archival repository is the ideal entity for the acquisition, organization, storage, and public access supplier for records, as well as serving a primary purpose of maintaining both a proper storage location and the security and preservation of records. Among the various responsibilities in an archival institute, storage is the most important aspect. In order to most efficiently utilize human resources and costs associated with searching and moving records, as well as to reduce collection inventory times, archival repositories can utilize RFID technology to aid in their administration responsibilities. This study analyzes and compares similarities and differences between RFID in archives and libraries, and also investigates RFID feasibility, and makes appropriate recommendations for RFID usage, applications, administration and usage models in archival repository management. This study used in-depth interviews, six from libraries, compiling their factors for RFID usage, results with the technology, and opinions regarding this new technology. In addition, five archives were interviewed regarding RFID applications and opinions. Based on these interviews, it can be concluded: First, in libraries, initial deployment of this technology used employees well-versed in information technology fields, RFID enables provision of multiple new user services, implementing department titles varied from place to place, circulation departments benefitted the most from RFID usage, and RFID handheld reader usage needs improved methods and results. Second, regarding current RFID usage in an archives institution, RFID usage in metal storage shelves has shown signal interference, RFID faces significantly higher cost barriers, funding issues show RFID is better suited for library usage models, government is shifting towards e-documents, and a global information paradigm shift from a physical paper medium to a paperless medium, will effect RFID applications. From these conclusions, four recommendations arise regarding the utilization rate of RFID, quantity of departments, storage administration, and sufficient funding: 1. RFID is more suitable in higher usage archival institutions. 2. RFID is more suitable in repositories with larger quantities of records. 3. RFID temperature and humidity features can be enabled for greater control and management in storage administration. 4. Sufficient funds must be allocated to implement RFID for important records.

近年民間檔案逐漸受到檔案館的青睞，成為檔案館徵集的範圍之一，而口述歷史也屬於其中一部份。口述歷史會產生錄音帶、錄影帶、電子檔、訪談抄本、受訪者捐贈資料等，種類相當繁雜，而臺灣各檔案典藏單位進行口述歷史之後，有不同的整理與保存方式。希望藉此研究瞭解臺灣各檔案典藏單位是如何整理與運用口述歷史館藏，並提出一個更完善的整理與管理機制、提供更多元的運用方式。 本研究採用文獻分析法、深度訪談法與比較研究法，探討新加坡、澳洲、美國、加拿大、英國、香港等地的作法，並實際訪談中研院近史所、國史館、國史館臺灣文獻館、北市文獻會、宜蘭獻史館、臺大校史館、海大校史室、清大校史館等臺灣檔案典藏單位。 根據研究結果，提出結論如下：一、各典藏單位從事口述歷史主要有三項目的，分別為學術研究、史料蒐集、院史纂修或校史纂修；二、各典藏單位整理口述歷史館藏的人員不足；三、口述歷史館藏主要依據載體類型分開典藏；四、只有部分典藏單位將口述歷史館藏進行簡單建檔；五、提供利用的口述歷史館藏多屬已修改過的定稿；六、口述歷史館藏的運用類型偏少。 針對上述研究結論，提出六項建議：一、依據檔案載體典藏口述歷史館藏；二、加速口述歷史館藏的簡編，以提供利用；三、進行口述歷史館藏的內容描述；四、建立口述歷史館藏的智能編排，將相關資料連結；五、擴大口述歷史館藏的運用層面；六、建置全國的口述歷史資料庫。