中國自1963年向阿爾及利亞派遣第一支醫療隊以來，穩定對非洲發展衛生外交，近年來漸吸引中國及外國學者注意，然基於中國對外援的保密性，以及衛生外交未成顯學，對於中國在非洲衛生外交的狀況因此缺乏資料，本文以現有研究結果為基礎，蒐集和整理中國官方資料，描繪出中國在非洲衛生外交發展、規模及樣態。中國藉由衛生外交在非洲取得可觀利益，包括政治方面，如非洲國家支持中國取代台灣在聯合國席位、為中國人權議題護航以及在兩岸議題上支持中國立場；經濟方面，如以衛生外交打進非洲市場，引入中國製藥品以及以醫療物資換取非洲國家資源；軟實力方面：提升中國形象，促進中非在其他方面的合作。然中國在非洲衛生外交也面臨不少挑戰，包括中國國內醫生不足、語言文化隔閡、中國人大量進入非洲為非洲帶來的威脅感，以及非洲國家效率不佳等問題。 　　本文選用莫三比克為討論個案，主要基於中國對莫國衛生援助穩定，以及莫國非能源出口國，因此正可用以檢視中國官方媒體對中國在非洲衛生外交的「神話」般報導以及有些中國學者對於中國衛生外交不為能源而是傳播道義思想的論述是否真確。研究發現僅管莫國現不具能源，中國藉由提供衛生援助在莫國取得其他重要利益，如政治層面，外科醫生江永生使莫國堅定且明確支持兩岸統一；經濟層面，如熟悉中國藥品的莫國向中國製藥公司購買抗瘧疾藥品，軟實力層面，莫國大部分民眾對中國抱持好感，政府官員也甚讚中莫醫療合作。莫國同時也是第一個曾經拒絕中國醫療隊派遣的國家，也正可藉此檢視中國衛生外交面臨的困境。除語言文化隔閡外，中國醫生不願至莫國偏鄉服務加上其他外國醫生在莫國的競爭使莫國有意降低對中國醫療資源的依賴，是莫國不願續約的主因。中國若不能妥善處理上述問題，莫國可能不會是唯一一個拒絕接受中國醫療資源的國家。 / Since its very first medical team to Algeria in 1963, China has been steadily developing its health diplomacy in Africa. This stably growing flow of medical resources from China to Africa has caught attention from both Chinese and foreign scholars. However, owing to the confidentiality of Chinese foreign aid and the fact that health diplomacy is a term that is relatively new in the academia, there is no clear picture about China’s health diplomacy in Africa. Based on the existing literature, this thesis complies facts and figures principally from Chinese official sources in a bid to draw a clear picture of the development, scale, and pattern of China’s health aid to Africa. Via health diplomacy, China gains considerable benefits. In the political front, African countries that have received medical assistance from China support China’s bid to replace Taiwan in the United Nations, shield China from human right censoring, and stand with China in cross-strait issue. In the economic front, with health diplomacy, China introduces home-manufactured medicine to Africa or simply trades its medical service with Africa’s natural resources, tapping into a continent that is stricken with disease. More than political and economic benefits, health diplomacy most importantly burnishes China’s image in Africa, enhancing its soft power. However, China’s health diplomacy doesn’t go without any obstacles. The lack of volunteer doctors, the barriers of language and culture, a sense of threat conjured by the heavy presence of Chinese in Africa, the inefficiency of African countries and so forth, all present themselves as impediments to China’s health diplomacy in Africa. This thesis chooses Mozambique as the target for further research because China’s medical aid to Mozambique has been very stable. Also, Mozambique is not a major exporter of natural resource; hence it could be used to examine the often mythologized reports from China’s official media on the Chinese doctors serving in Africa, and the claims by some Chinese scholars about how China’s health assistance is not for natural resources but for solidarity. What my research finds however is that despite the lack of energy currently, Mozambique offers some other benefits to China. For political benefits, the Chinese surgeon, Jiang, Yong-Sheng ensures that Mozambique firmly endorses the unification of Taiwan and China. For economic benefits, Mozambique, who is well acquainted with Chinese medicine, purchases anti-malaria medicine from a Chinese medical company. As for soft power, a majority of Mozambicans have favorable opinion toward China. The Mozambican officials for numerous times praise the medical cooperation between China and Mozambique. However, at the same time, Mozambique was the first country that refused to accept a new team of Chinese doctors to come to Mozambique, and thus it is also a good case to analyze the challenges that are facing China now. Apart from language and cultural barriers, Chinese government’s refusal to deploy their doctors in rural areas in Mozambique, and the medical personnel from other countries, make Mozambique tries to gradually reduce its dependence on China’s medical assistance. Being aware of its overdose reliance on China was the main reason why Mozambique didn’t want to renew the contract. If Beijing fails to solve the aforementioned problems, Mozambique might not be the only African country that says no to China’s doctors.

在台灣人口逐漸老化的情況下，如何延緩勞動者退出就業市場，攸關台灣的社會保險、年金體系及照顧體系之存續，但要勞工能夠延後退休，先決條件是身體健康與否，因此勞工的健康狀況，就不僅僅是個人問題，而是台灣社會面臨的整體危機。主管職業健康的各部門，未能意識到每個政策對於整體勞動生產力，之於經濟發展和社會福利、保險的深遠影響，以致於過度聚焦於對於勞工個人影響的層面，而缺乏思考這些行動背後，對於國家整體的宏觀意義 而在執行工作時中造成肌肉骨骼系統的任何不適、困難或疼痛，更是困擾的許多歐洲的勞工，因此歐盟無不以積極的政策來干預MSD，希望能延長停留在勞動市場的期間，並說明對於雇主、勞工、政府、財政所帶來的幫助。另外透過訪談發現，台灣的物流業從業人員，所處在的工作環境，恰如文獻所提，反覆、負重、工時過長…等，時常有受傷而繼續從事工作的情形，也導致物流業流動率高、從業人員較年輕及容易成為MSD的高風險群。 因此必須從增進MSD的概念、提升勞動條件及減少因病缺勤著手。政府方面則必須建構更完整的MSD數據，並制訂讓MSD勞工留在職場的積極性勞動力市場政策以及廣辦宣導會說明MSD對我國的重要性；雇主的重要性更是不可言喻，不僅扮演第一線的觀察者，快速做出因應措施，並著手改善從業人員勞動條件，並將干預措施予以制度化；勞工則必須透過積極參與有關MSD政策或方案的討論，更重要的是養成並維持良好的生活方式的習慣。 / Taiwan population is rapidly aging. How to persuade workers to delay withdrawing from employment market becomes an urgent challenge because this concern has significant implications to our social insurance, the annuity system and healthcare system. Therefore, the health of workers is not just a personal issue, but a public concern that everyone in this society needs to face. Government officials in charge of healthcare policy are not yet aware of its profound impact on labor productivity, economic development, social welfare and social insurance. Policy wise, we put too much attention on individual health promotion while lose sight of its macro impact. MSD, either caused by work or gene, inflicted many European workers, so that the EU actively deal with this issue with the hope that workers are able to stay longer around the labor market as long as possible. This study finds through the interview that workers of the logistics industry in Taipei endure heavy work-load, long working time, and often time have high rate of presenteeism (the tendency of workers to go to work when they are ill enough to stay at home), causing the logistics industry to have not only high exit rate but also high risk of MSD. Therefore, we have to promote the MSD concept, improve labor conditions and reduce presenteeism. For example employers have to include MSD into their pre-employment training courses for those new entrants, to reduce the hours of working time and to decrease presenteeism through providing subsidy to those who suffer from MSD. The government then has to build up a more complete MSD database, and introduces the concept of MSD and its preventive practice through seminars or workshops. Employers have key roles and duty in this issue. Specifically, they have to adopt as well as carry out preventive measures, and take quick actions whenever incidence of MSD occurs in the frontline of workplace. In addition, they have to improve working conditions and institutionalize those intervention measures. Workers then need to actively participate in MSD policy discussion other than maintaining a healthy life style. Workers, employers, health care system and social welfare system have a cause to this joint effort in keeping workers in Taiwan as healthy as possible so that every nationals can Fit For Work.

隨著時代進步，生活型態的轉變、國民生活水準的提高以及近來不斷發生食品中毒事 件，使得原本並不受人重視的食品衛生管理工作倍受重視，因此引發聿者的研究動機 。本文的研究重點是欲從政策執行的角度找出影響我國食品衛生管理體系功能發揮的 癥結，進而提出改進建議，期望對我國國人生活品質的提高貢獻一分心力。 全文共分六章，約八萬餘言，各章要點如下： 第一章：緒論：說明本文的研究動機、目的、架構、方法與限制並界定本文重要名詞 與研究範圍。 第二章：食品衛生管理體系組織結構分析：首先介紹我國目前食品衛生管理組織及管 理工作現況，並針對組織結構方面的問題做一檢討。最後介紹美、日兩國的食品衛生 管理制度，以供參考。 第三章：食品衛生管理體系執行資源分析：本章分別從現有人員數量和專業知識、經 費、資訊、權威及設備等項目去分析我國食品衛生管理體系所擁有的執行資源並加以 檢討。 第四章：食品衛生管理體系人員態度傾向分析：本章將檢視目前衛生機關中執行食品 衛生管理政策人員的執行意願與士氣高低及其影響因素。 第五章：食品衛生管理體系溝通面向分析：本章欲明瞭在我國各級食品衛生管理機關 中對內執行指示傳達情形以及對外溝通尋求政策支持的各項措施與成效。 第六章：結論與建議：針對以上各章的發現撰寫本文結論，並提出各項改進建議，以 供各級食品衛生主管機關參考。

本論文研究目的在於探我國政府處理消費者問題的態度、方法和成果。亦即探討我國 消費者問題何在﹖以及消費者受到政府保護的程度如何﹖研究方法採：一、文獻研究 法：就國內各圖書館收藏之書籍、雜誌、報紙、官方報告加以蒐集、整理和分析。二 、訪問法：至相關政府機構訪問有關工作人員，並蒐集該單位之歷年工作報告。 第一章，緒論。首先闡明消費者保護政策的概念；其次說明本文研究動機、方法、範 圍與研究架構，最後依系統觀念說明國外消費者保護政策概況。 第二章，我國消費者問題的形成與認定。分別就我國消費者問題形成的背景及實際現 況加以敘述，其次就人為的認定加以探討，最後敘述如何建立政策議程。 第三章，我國消費者保護政策的規劃。首先探討我國消費者保護政策規劃的演進過程 ，並說明相關立法的制訂及內容，最後敘述我國消費者保護法草案的規劃。 第四章，我國消費者保護政策的執行。主要探討行政院衛生署、經濟部、省縣政府及 消費者服務中心等消費者保護機構之組織、經費、執行狀況及成果。 第五章，我國消費者保護政策的評估、分別從政策問題的形成與認定、政策規劃、政 策執行方面，評估其缺失所在。 第六章，結論與建議。就前五章加以總結，並提出改進建議，以供政府施政參考。

本文探討近數十年來非政府組織「為何」（why）在國際社會積極參與國際組織的各項議題，其興起的因素與相關的基礎理論。然而，由於世界衛生組織是一個以主權國家為會員組成的政府間組織，台灣至今還未能成為它的會員國；非政府組織「如何」（how）參與此一國際組織，本文從三個面向來進行分析，第一，非政府組織參與WHO的角色定位；第二，非政府組織對於國際政策諸如醫療、人道救援等的參與策略；第三，討論非政府組織在國際參與過程中與政府的關係；此外，並探討台灣非政府組織國際參與的機會與可能的挑戰。 就理論意義而言，學者將非政府組織與全球化的發展趨勢聯繫起來，關注於非政府組織如何在國際參與各項全球議題（Held & Mcgrew, 2002；Peck, 1998；Scholte, 2000）。就現有的非政府組織研究來看，學界少有將全球議題和國家、非政府組織相連結者（Weiss, 1999；Brown. et.al., 2000；CIVICUS, 1998；MS, 2000），此一研究缺口主要與它在國際政策層面的重要性未獲得密切注意有關。目前有若干學術著作把國家與非國家行動者合併在一起探討，Weiss & Gordenker (1996)在「非政府組織、聯合國及全球治理」（NGOs, The UN, & Global Governance）一書中，從UN與NGO的連結試圖解釋全球治理的問題；Fisher（1998）的「非政府組織與第三世界的政治發展」（NGOs and the Political Development of the Third World）一書探討的NGO與第三世界國家政治發展的關係。本文主要為了突顯NGO的參與對國家主導全球議題等鉅觀社會變遷的影響之外，並以中介角色來理解它與政府和政府間組織如聯合國、世界衛生組織的關連。 在資料蒐集與分析方面，台灣非政府組織在國際上從事醫療及人道救援有其長遠的歷史，然關於這方面的學術研究、討論，卻是近幾年才開始興起。本文採用質性研究的文獻檢閱、深度訪談和參與觀察等研究方法。對此一議題的思考、研究，透過搜集、閱讀以世界衛生組織為研究主題或相關的國內外期刊文章，釐清目前世界衛生組織研究領域的內容，以進一步確定計畫研究範圍、研究主軸與訪談對象。針對非政府組織部分的訪談對象，作者選擇了：台灣國際醫學聯盟等共18個民間團體以及2個政府機構做為研究訪談對象。 研究發現茲分為理論層面和實務層面兩方面對照說明： （一）關於非政府組織在國際參與的角色定位，指涉非政府組織在國際社會所扮演的是一種中介角色；還是第二軌道外交功能、或對政府間國際關係的輔助作用。究實而論，台灣非政府組織參與世界衛生組織之行動，其理論意涵意味著上述三種的角色功能，但本文研究發現政府偏好以動員方式鼓勵非政府組織去參與，而此種「動員式外交」活動究竟能夠收到多大的效果，不無爭議，容易造成台灣NGO在國際發展角色的曖昧不明，引發非政府組織角色定位的疑問。 （二）非政府組織在國際組織系統中並不具有政府的合法性，亦不具有治理上的權威，故而它對於國際事務的影響力，所憑藉的僅為一種策略途徑的運用。從台灣參與的個案，本文發現非政府組織除了運用協商談判的途徑，或與政府協商、或國際組織協商之外，國內非政府組織所運用的途徑，主要為倡議導向的途徑、策略聯盟的途徑以及訴諸直接服務的途徑。 （三）台灣非政府組織積極參與政府間國際組織，理論上可以與外交議題進行連結，因此政府與非政府組織在某些政策層面維持良好的互動。本研究發現台灣非政府組織與政府的互動情形，存在下列的問題：1、第二軌道外交價值觀認知之不同，政府急於加入WHO這種國際政府間組織，但大多NGO卻認為政府不應將外交當作唯一考量，希望能夠加強非政府組織實際參與的實質內涵；2、非政府組織與政府參與國際的方式缺乏共識，非政府組織不認同政府對外之參與模式，反而認為政府應該做好整合資源的工作，協助國內NGO從事國際活動，盡量讓NGO可以發揮各自領域之所長，而不只是經費補助而已；3、台灣NGO與政府的關係可區分為：收編、合作、互補和對抗等類型，其中若干非政府組織與政府傾向於一種合作型的「官民策略」(Government-NGO Participant Strategy)，就加入世界衛生組織的目標而言，兩者維持相互依賴的關係。 / The paper attempts to explore related issue that Non-Governmental Organizations (NGOs) in Taiwan participating in the activities of ‘World Health Organization’ (WHO). In terms of literature review and theory approach, this paper examines why NGOs involved in global issue, and explores NGOs appearance cause and related basic theory. However, WHO is an inter-governmental organization composed of a number of member state, so far Taiwan couldn’t still be allowed to be a member of WHO. Based on qualitative research it also examines NGOs how to participate in such an intergovernmental organization, there are three main analyzing aspects. First, this paper intends to discuss the role and position of a civil organization concerning how to participate in WHO meeting and activities. Second, some of the NGOs discussed here directly provide strategies to attend international policy in WHO areas such as health, and human aid. Third, the diverse relations between NGOs and government institution may be formed with participating different processes of international action. Furthermore, we discuss the opportunities and limitations on participating actions of NGOs in Taiwan.

本研究「台灣醫界聯盟基金會」倡議「台灣加入世界衛生組織（WHO）」議題的過程為觀察對象，探討議題發展的過程中，非政府組織、議題、與議題所處的環境，彼此如何相互影響，以成就議題的生命。 研究發現，就組織層面來看，「台灣醫界聯盟基金會」從社會運動組織轉型為制度化的非政府組織，其發展的過程與台灣許多非政府組織的轉型過程相似，而組織與政府關係的改變，則增加了「台灣加入世界衛生組織」議題的能見度，也成功促使議題進入政府的決策體系。 此外，WHO議題若與其他社會因素（如選舉）或天然災害相結合，能夠增加議題在媒體上的曝光程度；而「台灣醫界聯盟基金會」針對議題進行的各種訊息策略與遊說，雖然不一定完全獲得媒體報導，但的確是促使議題獲得國內或國外能見度的重要因素。

本研究以台灣衛生棉條科技網絡的開展為例，目的在於探討使用者的力量如何帶動一個社會技術網絡的擴充。衛生棉條引進台灣已逾30年，但卻因為台灣社會文化脈絡中根深蒂固的價值觀腳本，再加上法令、市場與知識等結構性障礙的阻力，讓衛生棉條這項技術物與使用衛生棉條的價值觀無法順利擴散。當政府當局與權力宰制都間接「不鼓勵」使用衛生棉條，台灣的生理用品市場現況與價值觀腳本又阻礙著衛生棉條科技網絡的開展時，推廣型使用者選擇從台灣主流的經期處理中方式出走，藉由推動生理教育與傳遞相關知識來打破傳統的價值觀腳本，利用創造多元選擇與開拓流通管道來掙脫台灣限縮的衛生棉條市場。台灣衛生棉條科技網絡的開展以「使用者」作為主要行動者，打破專家知識由上而下的擴散模式，創造出使用者主導的社會結構模型。當社會環境與市場機制處於「獨占」的情況，再加上傳統主導創新擴散的權威機構都處在反對的角色時，實際使用產品與經歷生理期的使用者為了追求更佳的身體經驗與取得產品的管道，便發揮她們改變社會技術環境的能動性並進行社會創新。性別結構的鬆動與新式觀念的出現也幫助推廣型使用者改寫台灣衛生棉條科技的社會腳本，台灣近年來開拓女性身體的潮流與社會價值觀漸趨開放的訊號，讓社會創新與社會文化風氣的轉變相輔相成，再加上網際網路所帶動的多元知識生產與資訊流通的跨國性質，讓推廣型使用者成功帶動一個日常生活科技的知識革命。凡妮莎等推廣型使用者的出現也型塑出新的常民專家文化，開啟另一種呈現社會技術網絡擴充的方式。本研究期望藉由使用者為衛生棉條科技網絡開展所作的努力，提供政府政策、教育單位、醫療權威與所有台灣民眾一個認識衛生棉條的機會與反思的空間，希望透過友善的政策環境與生理教育的配合，能夠成功改寫台灣女性的經期處理習慣與傳統的價值觀腳本。 / The purpose of this case study “Network of Tampon Technology in Taiwan” is to explore how users can do to expand a social-technical network. Tampon has been introduced to Taiwan over 30 years. However, this technical object and tampon usage cannot be spread successfully because of the deep-rooted script of values and the structural barriers of law, market and knowledge. As government and authority discourage indirectly from tampon usage, the restricted feminine hygiene products market and the script of values both disadvantage expansion of tampon technology, Promoter-Users choose to run away from the main menstrual management. They break the traditional script of values by strengthening physical education and delivering relevant knowledge, free themselves from the restricted tampon market by creating multiple choices and developing commodity circulation channels. “Users” are primary actors in network of tampon technology in Taiwan. They break the expert-oriented distribution model and create another user-driven structural model. As social environment and market mechanism are both monopolized, plus traditional authority in charge of distributing innovations is on the opposite side, users who use products and experience menstruation can still show their agencies and promote social innovations in order to pursue better body experiences and commodity channels. Loosening of gender structure and emergence of modern values help Promoter-Users rewrite the social scripts of tampon technology in Taiwan. Liberation of female body and unrestricted social climate make social-cultural transformation complement social innovations well. Diversified knowledge and international communication allow Promoter-Users to advocate a revolution of everyday-life technology. Promoter-Users such as Vanessa also initiate a new culture of lay-experts and offer another way of expanding a social-technical network. This study expects to provide governmental policy, educational organization, medical authority and the pubic an opportunity to know more about tampon and a space for introspection by introducing Promoter-Users’ efforts. We look forward to a more friendly policy environment and better physical education in order to rewrite the fixed menstrual management and the traditional script of values.

本研究探討心理衛生社會工作者與精神病患照顧者工作之中相互期待的角色內涵、影響角色期待之因素或歷程，以及相互期待之認知、行動如何修正與調整。本研究採質性研究深度訪談法，採立意抽樣選取研究對象，對三十九位受訪者（二十六位心理衛生社會工作者、十三位精神病患照顧者）進行半結構式訪談，主要研究發現如下： 1. 精神病患照顧者的照顧內容和與角色立場： （1）照顧內容：症狀因應、社區生活 （2）照顧態度：積極主動、合理期待、自我照顧 （3）與其他家屬互動：聚會交流、自助助人、權益倡導 2. 照顧者樣態與社會工作者對照顧者之角色期待： （1）所見樣態：積極參與、消極參與、不當期待、家庭動力不穩 （2）對照顧者之角色期待：配合服務、適度支持、個別化期待、如個案需要協助 （3）影響因素：社經認知條件、家庭文化因素、疾病照顧經驗、社區環境、社工接觸經驗 3. 社會工作者與照顧者之工作方法，與照顧者對社會工作者的角色期待： （1）工作方法：傾聽陪伴支持、協作釐清期待、衛教家屬團體、家庭動力工作、社區資源連結、權益倡導協調 （2）指導原則：聚焦正向改變、以個案為中心、重視家庭經驗、尊重照顧知識、抱持覺察開放的態度 （3）照顧者對社會工作者之角色期待：教育引導、家庭陪伴、權益倡導 （4）影響社會工作者角色因素：個人因素、專業教育、組織因素、結構因素 4. 照顧者與社會工作者關係：夥伴關係、工作關係、彈性關係 5. 照顧者與社會工作者相互角色期待調整方式： （1）照顧者對社會工作者期待調整：接受現況、調整期待、自立自強 （2）社會工作者對照顧者期待調整：接納現況、調整期待、擇善固執 （3）社會工作者挫折因應方法：經驗回饋、自我照顧、團隊支持 最後，研究者結合上述研究結果，嘗試繪製出心理衛生社會工作者與照顧者相互角色期待內涵與影響因素之概念架構圖，並提出本研究限制與建議，提供照顧者、心理衛生社會工作者和政策制定者、未來研究者參考，期冀本研究有助於減少照顧者可能產生的失望，甚至進而奠定一個基於夥伴關係的服務方式。 / The purpose of the study was to explore the content of mutual role expectation for mental health social workers and caregivers, the factors influencing role expectation, and the adjustment process of role expectation. This study used purposive sampling to select thirty-nine participants (twenty-six mental health social workers and thirteen caregivers), conducting in-depth interviews by using a semi-structured interview outline. The major results of the study include: 1. Care content and role of caregivers: (1) Care content: symptom management, community life promotion. (2) Care attitude: proactive, reasonably expected, self-care. (3) Interaction with other caregivers: family support group and gathering, help others and self-help, advocacy. 2. Caregiver pattern and role expectation of caregivers: (1) Caregiver pattern: actively participated, passively participated, improperly expected, unstable family dynamics. (2) Role expectation of caregivers： service adherence, moderate support, individual expectation, potential client. (3) Factors influencing role expectation: socioeconomic and cognitive conditions, family and cultural factors, caring experience, community environment, the experience of contacting social worker. 3. Working methods and role expectation of social workers: (1) Working methods: listening and accompanying, cooperating to clarify expectation, group psychoeducation, family systems therapy, mobilizing community resources, advocacy and negotiation. (2) Guiding principles: focus on positive changes, case-centered, attention to family experience, respect for caring knowledge, open-mindedness and self-awareness. (3) Role expectation of social workers: educator and guide, family supporter, advocate. (4) Factors influencing role expectation: personal factors, professional education, organizational factors, structural factors. 4. Professional relationship: partnership, working relationship, elastic relationship. 5. Adjustment process of role expectation for caregivers and social workers： (1) Role expectation of caregivers adjusted by social workers: accepting the status quo, adjusting expectation, self-reliance. (2) Role expectation of social workers adjusted by caregivers: accepting the status quo, adjusting expectation, persisting. (3) Frustration coping methods: experience feedback, self-care, team support. Based on above findings, researcher drew out the depiction of mutual role expectation for mental health social workers and caregivers, as well as the factors influencing role expectation, proposing the study restrictions and suggestions on policy making, partnership-based approach for mental health social workers and caregivers, and further research.

University of Macau / Faculty of Education

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration