O desenvolvimento de software entre equipes geograficamente distribuídas tem adquirido relevância devido a interesses das organizações, relacionados a custos de projetos, busca de profissionais multidisciplinares e especializados ou visando ampliar a cobertura de seus clientes, atendendo-os de forma mais globalizada. Porém, apesar dos benefícios existentes, há algumas dificuldades oriundas da distribuição de equipes que são inerentes da dispersão temporal e geográfica. Estas dificuldades incluem as diferenças culturais, linguísticas, temporais entre outras, que comprometem a qualidade da comunicação e consequentemente interferem na compreensão mútua entre as equipes que desenvolvem um mesmo projeto de software. O objetivo deste trabalho é apresentar uma melhoria de um processo de desenvolvimento distribuído de software (DDS), baseado em Scrum, capaz de minimizar as interferências e perdas de informações, descentralização de conhecimentos em pessoas específicas e melhorar no fluxo de comunicação e disseminação das informações. Um caso real foi abordado e para o desenvolvimento deste trabalho o método de pesquisa adotado foi a pesquisa-ação. Neste cenário real haviam problemas originados da comunicação ineficiente entre seus atores e exigiu que o desenvolvimento desta pesquisa tivesse várias iterações e retroalimentações até atingir a maturidade. A melhoria da comunicação foi alcançada e é a principal contribuição deste trabalho. / Software development between geographically distributed teams has acquired relevance due to interests of organizations, project-related costs, looking for multidisciplinary and specialized professionals or aiming to expand the coverage of its customers, serving them in a globalized form. However, despite the existing benefits, there are some difficulties originated from the distribution of teams that are inherent in the temporal and geographic dispersion. These difficulties include the cultural, linguistic, temporal among others, which affect the quality of communication and consequently interfere with the mutual comprehension between the teams which develop the same software project. Thus, the aim of this work is to present an improvement in the process of distributed software development (DSD) based on Scrum, capable to minimize interference and information losses, decentralization of knowledge in specific people and improve the communication flow and dissemination of information. A real case was discussed and as for the development of this work the action research was the approach employed in this study. In this scenario, problems originated from inefficient communication between their actors and demanded that the development of this research present several iterations and feedbacks in order to reach its maturity. Improved communication has been achieved and is the main contribution of this work.

Made available in DSpace on 2015-10-19T11:49:42Z (GMT). No. of bitstreams: 1 pedrofern2004.pdf: 4322861 bytes, checksum: cfb3000c042e2dc0c2feb5e9e7fb7990 (MD5) Previous issue date: 2004-09-22 / The present work investigates how the processes of production and diffusion of technical and scientific information occur among specialists in the assistance area aiming to contribute to the construction of knowledge in Oncology. The main interest is to know specialists information needs and uses and to understand how they cope with existing knowledge and means of communication available. In other words, how this effort is viewed in terms of information flow towards knowledge generation. In this attempt, the concept of information is linked to the institutional culture context to give a better understanding of how social practices among professional specialists in palliative care influence knowledge sharing. The study was developed in two stages. The first one was towards designing information behavior of INCA specialists. The second was intended to describe how information transfer happens among specialists of palliative care in their assistance practices. It is found high interrelation among specialists in relation to problems solving on routine activities in assistance practices. The specialists develop an efficient communication network to obtain and diffuse information aiming knowledge production to solve specific problems. It was also founded that there is a gap between informal and formal communication of technical and scientific information originated by assistance practices. This needs to be improved at institutional basis in order to increase knowledge production in Oncology / O presente trabalho investiga como os processos de produção e difusão da informação técnica e científica ocorrem entre os profissionais especialistas da área assistencial, em cuidados paliativos na construção do conhecimento em Oncologia. O principal interesse é conhecer necessidades e usos de informação dos especialistas e entender como isto se relaciona com o conhecimento e com os meios de comunicação disponíveis, isto é, como este compartilhamento é visto em termos da transferência de informação visando à geração do conhecimento. O conceito de informação foi relacionado ao contexto da cultura institucional para permitir um melhor entendimento de como as práticas sociais entre os profissionais em cuidados paliativos influenciam na troca de informação e conhecimento. O estudo foi desenvolvido em duas etapas: a primeira consistiu no delineamento do comportamento informacional dos especialistas do INCA e a segunda descreveu como é feita a transferência de informação. Os resultados mostraram uma interação significativa entre eles quanto à solução de problemas nas atividades rotineiras de suas práticas assistenciais. Os especialistas desenvolveram uma eficiente rede de comunicação para obter e difundir informação visando à produção do conhecimento na solução de problemas específicos. Os resultados também mostraram que existe um hiato entre a comunicação informal e formal da informação técnica e científica originária das práticas assistenciais. Este hiato necessita ser melhor entendido em bases institucionais visando a produção de conhecimento em Oncologia

Orientador: Jose Armando Valente / Acompanha 2 CD-ROM / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Artes / Made available in DSpace on 2018-08-14T09:56:57Z (GMT). No. of bitstreams: 1 Vazquez_BeatrizSanz_M.pdf: 2664810 bytes, checksum: ffca4f1ec78f120cf26eefdd9a931802 (MD5) Previous issue date: 2009 / Resumo: A passagem das memórias humanas à memória virtual coletiva configura a construção de um caminho que é possível trilhar a partir das histórias de vida, utilizadas, aqui, enquanto metodologia de pesquisa e de formação, compartilhadas em ambiente virtual de aprendizagem (AVA). Esta dissertação aborda esse processo, que se inicia com a história de vida desta pesquisadora, formando teias que, inevitavelmente, levam à rede estabelecida com estudantes dos cursos de Pedagogia e Normal Superior, ao longo do primeiro semestre de 2004. Essas memórias digitais interagiram no AVA TelEduc e iniciaram a formação dos nós da teia. Teorias referentes à memória embasam a dissertação, que apresenta uma análise qualitativa, a partir da utilização do software CHIC (Classificação Hierárquica Implicativa Coesiva), das relações estabelecidas nessa memória virtual coletiva, a qual congrega relatos de história de vida, comentários dos alunos e das docentes responsáveis pela disciplina e pelo AVA, impressões sobre contação de histórias e imagens representativas de aprendizagens significativas das teias que cada aluno formou. A construção da identidade dos alunos em formação por meio de suas memórias foi demonstrada a partir da análise das árvores geradas pelo software. Destaca-se, nas árvores, o grupo social familiar e sua inserção em outros contextos sociais, agregando-se a categorias de análise, estabelecidas pelas interações no AVA, tais como identificação emocional, aprendizagem significativa, características individuais, trabalho docente, palavras de encorajamento e brincadeiras de infância. Essas relações suscitaram identificações, significados, rememorações, construções de novas memórias, refazendo uma espiral de aprendizagem na construção da identidade dos alunos por meio das memórias virtuais, apresentando as inter-relações dessas memórias e sua importância na construção de uma história de vida passada, presente e futura. / Abstract: The passage from human memories to the collective virtual memory represents the construction of a path that can be tread through life stories, which are shared in virtual learning environment (VLE) that are used here as a methodology for research and training. This dissertation discusses this process, which begins with the story of the life of this researcher, forming webs that inevitably led to a network that was established with students from the University Education and Teacher courses throughout the first semester of 2004. These digital memories interacted in the TelEduc VLE and gave rise to the formation of knots in the web. Theories concerning memory are the basis of the dissertation, which represents a qualitative analysis, via the use of the CHIC (Cohesive Implicative Hierarchical Classification) software, of the relationships established in this collective virtual memory, which gathers reports of life stories, comments from students and from the faculty in charge of the courses and the VLE, impressions concerning the telling of stories, and representative images of meaningful learning experiences from the webs that each student formed. The construction of the identity of the students being formed in their memories was demonstrated using an analysis of the trees created by the software. In the trees, the family social group and its placement in other social contexts are highlighted, with analytical categories established by the interactions in the VLE being added, such as emotional identification, meaningful learning, individual characteristics, faculty work, words of encouragement and childhood games. These relationships lead to identifications, meanings, remembrances, and constructions of new memories, rebuilding a spiral of learning in the construction of the students' identity through the virtual memories, presenting the interrelations of these memories and their importance in the construction of the story of a life in the past, present and future. / Mestrado / Mestre em Multimeios

De senaste åren har det totala skuldbeloppet för unga mellan 18 och 25 år ökat hos Kronofogden. 2022 genomförde Kronofogden en egen studie om unga som har skulder hos dem. Studien visade att många unga blir passiva när de får reda på att de fått en skuld hos Kronofogden. Detta examensarbete handlar om att undersöka detta problem ytterligare och hur man kan skapa informationsmaterial som motiverar unga till att ta kontrollen över sin ekonomi och snabbare ta sig ur överskuldsättningen. För att undersöka problemet ur ett informationsdesignsperspektiv har kvalitativa intervjuer och en sammanställning av tidigare forskning utförts. Med hjälp av teorier som narratologi, retorik och teknikinformation har ett gestaltningsförslag till informationsmaterialet skapats. Gestaltningsförslaget har utprovats på personer mellan 18–25 år och utvecklats därefter. Slutsatsen av studien är att storytelling kan vara ett sätt att motivera användare till att bli aktiva men att användargruppen har olika behov och därför behövs flera alternativa lösningar. / In recent years, the total debt amount for young people between the ages of 18 and 25 has increased at the Swedish enforcement authority, Kronofogden. In 2022, Kronofogden conducted its own study on young people who have a debt at Kronofogden. The study showed that many young people become passive when they find out that they have received a debt from Kronofogden. This thesis investigates the problem further and how to create an information material that motivates young people to take control over their own economy and faster get out of their indebtedness. To investigate the problem from an information design perspective, qualitative interviews and a compilation of previous research have been made. With the help of theories such as narratology, rhetoric, and technology information a design proposal for the information material has been created. The design proposal has been tested by people between the ages 18-25 and developed accordingly. The conclusion of the study is that storytelling can be a way to motivate users to become active, but that the user group has different needs and therefore several alternative solutions are needed. This study is a bachelor thesis in the field of Information design with focus on Text design.

Thesis (M.Sc. (Agricultural Management)) -- University of Limpopo, 2020 / The aim of this study was to investigate the role of Information Communication Technology tools in facilitating development within Community-Based Farming Projects (CBFPs) served by Mankweng Service Centre (MSC). The objectives of the study were to identify various ICT tools through which farmers get agricultural information, to determine the types of ICT-based agricultural information preferred by farmers in Mankweng, to examine the factors influencing use of ICTs by farmers in Mankweng and also to identify the challenges encountered by Mankweng farmers in their use of ICT. The study was cross-sectional in design and included 102 farmers from the Community-Based Farming Projects in Mankweng Service Centre as participants. Participants were selected using multi-stage sampling of combined cluster and systematic random sampling. Quantitative data was collected from participants using a structured questionnaire under the supervision of the researcher. Descriptive and inferential methods of analysis were employed. Data was summarised using frequency distribution of variables followed by measures of central tendency, measures of variance, and relationship of variables. Summary of findings was presented in the form of tables, figures and frequencies. Univariate regression model was used to analyse factors influencing use of ICT amongst farmers. The findings of the study show that majority (64%) of the farmers were women and (36%) of the farmers were men. Majority of the farmers (56%) were less than 50 years of age with 79% of the farmers having no tertiary education. The results of this study also revealed that the demographics of the participants were not the critical determinant factors in ICT usage (p>0.2) amongst farmers. The level of education farmers acquired was rather a very important predictor of the utilization of the ICT tools available to the farmers. The study revealed cell phones to be the most commonly used ICT device followed by Radio and TV. The study revealed that the affordability of ICT devices is the main challenge which ultimately limits access. Based on these findings, the study recommends that the Limpopo Department of Agriculture (LDoA) should make a provision of informal education sessions for farmers on the use of ICT devices, and ICT infrastructure and smart phones. In addition, the study recommends advocacy for more agricultural programmes through affordable platforms like TV and community radio stations media. Keywords: ICT tools, Education, CBFPs, MSC, LDA, Farmers

Women are currently underrepresented in the Science, Technology, Engineering, and Mathematics (STEM) fields. The purpose of this thesis is to explore how this underrepresentation translates to a gender gap in the field of technical communication and how this gap causes women to challenge the predominant objectivist paradigm in the field. Through an investigation of peer-reviewed journal articles, periodicals, critical theory, and articles published in online magazines such as Slate, I identify the gendered nature of modern technology and discuss to what extent a shift in the predominant paradigm has occurred in the professional arena. In looking at several theoretical approaches and contemporary examples, I conclude that a significant paradigm shift has not in fact occurred due to an underlying, culturally promoted sexism. Additionally, I conclude that neither new approaches in the technical communication classroom, nor attempts to increasingly include women in the technological fields will result in a significant paradigm change by themselves. I also point to a need for further meaningful research in how sexism influences the professional world as well as a more thorough conversation regarding a fundamental shift in workplace relations between the genders.

Läkemedelsetiketter är viktiga för att kunna hantera receptbelagda läkemedel på rätt sätt. Äldre människor är de som i störst utsträckning hämtar ut och använder receptbelagda läkemedel. Läkemedelsverket har för tillfället inga riktlinjer eller bestämmelser gällande hur etiketterna ska se ut. Däremot finns bestämmelser för vilken information de ska innehålla. Utformningen av etiketterna är upp till varje apotekskedja att göra tydlig och begriplig. Studier har visat att etiketterna är bristfälliga på flera olika sätt. Syftet med denna studie är att skapa ett kompletterande material till läkemedelsetiketterna, som tydliggör informationen med hjälp av applicering av lämpliga designfaktorer. Tanken är att materialet ska komma från apotekskedjorna och ges till läkemedelsanvändare efter behov. Metoderna observation, intervju och analys av data har tillämpats för att ta reda på användargruppens preferenser och behov. Tillsammans med litteraturstudier och tidigare forskning, som omfattat läslighet, teknikinformation och kognition, har jag tagit fram ettgestaltningsförslag som är menat att gynna äldre personers hantering av läkemedel. Studien har resulterat i att placering av de olika textelementen, teckenstorleken, formuleringen av doseringsinstruktionen och isoleringseffekten haft en betydande roll för att användargruppen ska anse det kompletterande materialet som tydligt och begripligt. / Drug labels are important to be able to manage prescription drugs properly. Older people are the ones who, to the greatest extent, pick up and use prescription drugs. The Swedish Medical Products Agency currently has no guidelines or regulations regarding what the labels should look like. However, there are provisions for what information they should contain. The design of the labels is up to each pharmacy chain to make clear and understandable. Studies have shown that the labels are deficient in several different ways. The aim of this study is to create a complementary material to the drug labels, which clarifies the information by applying appropriate design factors. The idea is that the material should come from pharmacy chains and be given to the medicationuser as needed. The methods observation, interview and analysis of data have been applied to find out the user group's preferences and needs. Together with literature studies and previous research, which included legibility, technical information and cognition, I have developed a design proposal that is intended to benefit the medication management for older adults. The study has resulted in that the placement of the various text elements, the font size, the formulation of the dosing instruction and the isolation effect have had a significant role forthe user group to consider the supplementary material as clear and comprehensible.

Research has shown that technical information is often not read by its target group. This can mean that users are unaware of crucial information included in a handbook or manual. Lack of information can cause, for example, inappropriate usage of products. Research has presented several source preference criteria that individuals define when they choose a preferred information source. My goal is to design technical information that derives from these criteria. The question to answer is: How can information for a computer-based rendering software be designed to derive from the situation and information needs of the target group, and from the criteria individuals define when they elect an information source? This study is a collaboration with Company X in Västerås. The aim is to design an artifact that supports the employees of the company during a work procedure in the rendering software Lattice 3D Studio. Based on empirical data and a theoretical framework, I have designed information that derives from the situation and information needs of the target group, as well as from the criteria individuals define when they elect an information source. I have designed an instruction for a rendering software, with step-by-step instructions based on work procedures shown in empirical studies. From this work I conclude that good knowledge of the target group can give a better understanding of what information the target group needs and wants. By designing a sequence of steps based on work procedures documented during empirical methods, the target group can be assisted in their work procedure. By implementing information design principles, user friendly information is created. Based on the theoretical framework and methods, the instruction is designed to meet the criteria individuals have when they elect an information source. / Studier visar att teknikinformation ofta inte blir läst av användarna. Detta kan innebära att viktig information i exempelvis manualer inte når fram till användarna, vilket i sin tur kan orsaka felaktig användning av produkt. Forskning har redovisat ett antal kriterier som individer ställer när de väljer informationskälla. I denna studie avser jag att utforma teknikinformation som tar hänsyn till dessa kriterier. Frågan som jag ställer mig är: Hur kan man utforma ett informationsmaterial för ett datorbaserat bildrenderingsprogram som tar hänsyn till målgruppens förutsättningar och informationsbehov, samt de kriterier som individer ställer på en informationskälla för att den ska bli vald? Studien är utförd som ett samarbete med Företaget X i Västerås. Syftet är att jag ska utforma ett gestaltningsförslag som stödjer företagets medarbetare under en arbetsprocess i bildrenderingsprogrammet Lattice 3D Studio. Utifrån empiriska studier och ett teoretiskt ramverk har jag gestaltat ett informationsmaterial som utgår från målgruppens perspektiv: målgruppens förutsättningar, informationsbehov samt de kriterier som individer ställer när de väljer informationskälla. Jag har utformat en instruktion för bildrenderingsprogrammet, med steg-för-steg-instruktioner baserat på de arbetsmoment som framkommit genom empiriska studier. Slutsatser från arbetet är att en god kunskap om målgruppen kan leda till en bättre förståelse för vad målgruppen behöver och vill ha för information. Genom att utforma sekventiella steg baserade på dokumenterade arbetsmoment, erbjuds målgruppen stöd i deras vardagliga arbetsprocess. Med hjälp av informationsdesignsprinciper blir informationen användbar. Utifrån insamlad teori och empiri är instruktionen utformad för att uppfylla de kriterier individer ställer på en informationskälla för att den ska bli vald.

Thesis (MPhil) -- Stellenbosch University, 2004. / ENGLISH ABSTRACT: Background: Cloning is a topic that has long fascinated people. It has imbedded itself into popular culture, but studies show that the general public has, at best, only a vague understanding of what cloning entails. Alternatively, their perception has been skewed by that very same popular culture. However, cloning is a complex scientific subject that has considerable ethical implications. It is the kind of topic that people in a deliberate democracy should know about. The media play an important role in the education of the public with regards to science and technology. However, the media have the potential to do more than provide the basic facts. In fact, the media can play an important role in influencing the actions and opinions of the public. It is therefore a responsibility of the media to provide accurate information on scientific developments, such as cloning. Objective: An analysis of three daily newspapers in the Western Cape was carried out to determine how cloning is reported. The broad topics addressed were whether the coverage focused on the ethical or scientific aspects of cloning, if the subject was reported in a positive or negative tone, and whether the science of cloning was adequately explained. Methodology: A quantitative content analysis was completed of a sample of 69 articles. These articles were all those relating to cloning that appeared in three daily newspapers (Cape Argus, Cape Times and Die Burger) over a period of one year from 10 November 2002 to 10 November 2003. Findings: Of all the articles analysed 34% focused on the scientific aspects, 21% focused on the ethical aspects, 6% focused on both ethics and science, while 39% focused on neither. Fifty two percent of articles dealing specifically with animal cloning focused on the science, while only 4% focused on the ethics. However, in articles dealing specifically with human cloning, more (30%) emphasised ethical aspects than scientific aspects (20%). With regards to tone of coverage, 32% of all the articles analysed were positive, 28% negative, and 40% neutral. Sixty percent of articles dealing specifically with animal cloning featured a positive tone, while only 13% of articles exclusively about human cloning had a positive tone. This 13% was comprised of articles on therapeutic rather than reproductive cloning. In terms of explaining the science associated with cloning, only 30% of articles provided an explicit explanation. Potential threats to the accuracy of explaining science were found to exist. Conclusions: While the overall findings were somewhat indistinct it seemed that when the media of the Western Cape reported on the cloning of animals it was done with a positive tone and emphasised the scientific aspects. Reporting on human cloning tended to feature a negative tone and emphasised the ethical aspects. The large number of ‘neutral’ results for both the ‘tone’ and 'science or ethics’ variables could indicate that the media were wishing to remain neutral. However, the large number of neutral articles relating to the ‘science or ethics’ variable could have a negative impact on public understanding. The small number of articles explaining cloning and an emphasis on ‘breakthrough’ news stories could also have a negative impact on public understanding. / AFRIKAANSE OPSOMMING: Agtergrond: Kloning is ‘n onderwerp wat die mensdom lank interesseer. Maar selfs al vorm kloning ‘n deel van ons populere kultuur, wys navorsing dat die groot publiek maar vaagweg verstaan wat die onderwerp behels. Dit is ook moontlik dat hul persepsie negatief bemvloed is deur dieselfde populere kultuur. Maar kloning is ‘n komplekse wetenskaplike onderwerp met aansienlike etiese gevolgtrekkings. Dit is ‘n onderwerp waarvan mense in ‘n demokratiese samelewing moet weet. Die media speel ‘n belangrike rol in die groot publiek se opleiding in wetenskap. Maar die media het die potensiaal om meer te doen as net die basiese feite deur te gee. Die media het die potensiaal om die gedrag en menings van die publiek te beTnvloed. Daarom is dit die verantwoordelikheid van die media om akkurate inligting oor wetenskaplike ontwikkelings, soos kloning, te voorsien. Dolewit: Drie daaglikse koerante in die Weskaap is geanaliseer om te bepaal hoe kloning gedek word. Daar is bepaal of die artikels op die etiese of wetenskaplike aspekte van kloning fokus, of die onderwerp in ‘n positiewe of negatiewe toon gedek is, en of die wetenskaplike aspekte doeltreffend verduidelik is. Metode: ‘n Kwantitatiewe inhoudsanalise van 69 artikels is voltooi. Die geanaliseerde artikels is al die oor kloning wat in drie daaglikse koerante (Cape Argus, Cape Times en Die Burger) tussen 10 November 2002 en 10 November 2003 verskyn het. Bevindinge: Van die artikels het 34% net op die wetenskaplike aspekte van kloning gefokus, 21% net op die etiese aspekte, en 6% op beide etiek en wetenskap. Geen van die twee aspekte is in 39% van artikels beklemtoon nie. Van die artikels wat spesifiek oor dierkloning geskryf is, het 52% op die wetenskaplike aspekte gefokus. Net 4% het op die etiese aspekte gefokus. In die geval van artikels oor die kloning van mense, het meer (30%) die etiese aspekte as die wetenskaplike aspekte (20%) beklemtoon. Met betrekking tot die toon, was 32% van al die artikels positief, 28% negatief, en 40% neutraal. In die geval van artikels uitsluitlik oor dierkloning het 60% ‘n positiewe toon gedui, terwyl net 13% van artikels oor menslike kloning in ‘n positiewe toon geskryf was. Die 13% het bestaan uit artikels oor terapeutiese kloning. Geen artikels oor reproduktiewe kloning was met ‘n positiewe toon geskryf nie. Net 30% van artikels het ‘n uitdruklike verduideliking van die geassosieerde wetenskap gegee. Daar is moontlike bedreigings tot die akkuraatheid van wetenskaplike verduidelikings gevind. Gevolgtrekkings: Die algemene bevindinge is ietwat onduidelik maar dit blyk dat die daaglikse koerante van die Weskaap ‘n positiewe toon in hul dekking van dierkloning gebruik het. Die wetenskaplike aspekte van dierkloning was in die artikels beklemtoon. Berigte oor menskloning was in ‘n negatiewe toon geskryf en het die etiese aspekte daarvan beklemtoon. Die groot hoeveelheid ‘neutraal’ resultate vir die ‘toon’ en ‘wetenskap of etiek’ veranderlikes dui moontlik dat die media probeer het om neutraal te bly in hul dekking. Die groot hoeveelheid ‘neutraal’ artikels vir die ‘wetenskap of etiek’ veranderlike kan dalk ‘n negatiewe invloed op publieke begrip van kloning he. Die klein hoeveelheid artikels wat kloning verduidelik, en ‘n klem op ‘deurbraak’ nuusstories kan ook dalk ‘n negatiewe invloed op publieke begrip he.

Made available in DSpace on 2015-07-22T20:49:31Z (GMT). No. of bitstreams: 0 Previous issue date: 2008-11-26 / Este trabalho verifica a capacidade de uma organização em empreender projetos; identificando se a mesma tem processos de gerenciamento organizacional de projetos e como implementa esse gerenciamento através de melhores práticas, aceitas mundialmente. Para tanto, foi realizada a aplicação do modelo OPM3® em organização de saúde, o qual consiste de um aplicativo de software com 151 questões que elabora relatórios e gráficos da existência ou não dessas melhores práticas. Aplicado em uma organização multinacional, reconhecida internacionalmente como de excelência em gerenciamento de projetos, obtendo um alto grau de maturidade que pode servir como balizador para outras organizações. / This work verify the capacity of an organization to undertake projects, and as to identify if the organization it has processes of management and as to implement this project management through currently accepted of world-wide form. For in such a way, the application of model OPM3® in health organization was carried through, which consists of an applicatory one of software with 151 questions that elaborates reports and graphs of the existence or not of these best practices. Applied in a multinational organization, recognized internationally as of excellence in management project, getting one high degree of maturity that can serve as maker for other organizations. / TEDE / BV UNIFESP: Teses e dissertações