Made available in DSpace on 2015-03-05T18:40:08Z (GMT). No. of bitstreams: 0 Previous issue date: 15 / Nenhuma / A utilização de Tecnologias da Informação Móveis e Sem Fio (TIMS) nos processos organizacionais é um fenômeno relativamente recente. Essas tecnologias vêm sendo utilizadas em diversos contextos, para localização, rastreamento, coleta e consulta de dados, entre outras aplicações. No entanto, o resultado de sua utilização, principalmente para as organizações, ainda carece de estudos. Visando contribuir com essa lacuna de conhecimento, este trabalho tem por objetivo avaliar os resultados da adoção de TIMS para a prestação de serviços em empresas públicas, analisando o caso do IBGE. O caso estudado é o de utilização de TIMS para a realização do Censo 2007 pelo IBGE (Instituto Brasileiro de Geografia e Estatística), que consiste em um caso de adoção massiva dessa tecnologia, envolvendo o uso de 82.000 equipamentos móveis – PDAs, o que o caracteriza como um caso raro e significativo para o estudo da temática de pesquisa. A análise do caso indica uma série de resultados que podem ser avaliados tanto sob o ponto de / The use of Mobile and Wireless Information Technologies (MWIT) in organizational processes is considered to be a rather recent process. Those technologies have been applied in several contexts for location, tracking, data collection and analysis, among other usages. However, the outcome of it, especially for organizations, still requires some studies. To contribute to fill that knowledge gap, this paper aims at evaluating the MWIT application results concerning providing services in the public sector, by analyzing IBGE’s case. The study carried out refers to MWIT use by IBGE (Instituto Brasileiro de Geografia e Estatística), in the 2007 census when the technology was massively adopted, by utilizing 82,000 mobile devices – PDAs, which distinguishes it as a singular case, as well as relevant to the purpose of the research. The analysis of the case shows a set of results that may be evaluated from distinguished points of view, depending on the each one of the stakeholders involved, such as the government, or

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-03-16T19:29:43Z No. of bitstreams: 1 utilizacao_sistemas.pdf: 1457611 bytes, checksum: fb5f7cc37dacb710a6e5f08f866c8667 (MD5) / Made available in DSpace on 2015-03-16T19:29:43Z (GMT). No. of bitstreams: 1 utilizacao_sistemas.pdf: 1457611 bytes, checksum: fb5f7cc37dacb710a6e5f08f866c8667 (MD5) Previous issue date: 2011 / Nenhuma / O uso das Tecnologias da Informação Móveis e Sem Fio (TIMS), está ocorrendo em grande ritmo de crescimento em todos os países do mundo, a partir de celulares, smartphones, notebooks ou tablets ligados por redes sem fios. O uso de sistemas ERP (Enterprise Resource Planning) está completamente difundido entre as organizações, sendo um assunto muito estudado desde o final dos anos 90. O uso das TIMS juntamente com sistemas ERP, é algo que mesmo sendo bastante utilizado nas empresas ainda não foi estudado no meio acadêmico, e por esse motivo, esse trabalho tenta identificar de que forma os sistemas ERP vêm sendo utilizados em uma perspectiva de mobilidade empresarial e quais são as decorrências deste uso para as empresas adotantes. Esse trabalho é uma pesquisa exploratória e está dividido em três partes, sendo a primeira uma pesquisa com os fornecedores de sistemas ERP, a segunda um estudo sobre quais funcionalidades do ERP com mobilidade são usadas em três empresas e finalizando com um estudo de caso múltiplo com três empresas usuárias de ERP com mobilidade. Os resultados da pesquisa mostram que somente 34% dos fornecedores de sistemas ERP pesquisados possuem aplicações móveis para seus ERPs. Além disso, a maioria das aplicações (53%) são voltadas para a área de vendas, fato esse que é refletido nas empresas pesquisadas, que só usam aplicações de auxílio à força de vendas. Por fim, é mostrado que nas empresas estudadas, o uso do ERP com mobilidade gerou para as organizações um aumento da produtividade, aumento da eficiência, redução dos custos, aumento da vigilância e controle sobre os funcionários e melhora da qualidade de vida dos usuários. Descobriu-se também que algumas das proposições de pesquisa não puderam ser confirmadas com uso do ERP com mobilidade, entre elas a sobrecarga de dados, melhoria no relacionamento com os clientes e fornecedores, melhoria na comunicação organizacional e aumento de receitas. / The use of Mobile and Wireless Information Technologies (MWIT) is outstandingly fast in every country of the world, from mobile phones, smartphones, laptops or tablets connected through wireless networks. The use of ERP (Enterprise Resource Planning) is completely spread among organizations, being a much studied topic since the late 90s. The use of MWIT with ERP systems is something that, even being used quite often in companies, has not been studied in academic field, and for that this paper attempts to identify how ERP systems have been used in an enterprise mobility perspective and what are the results of this use for the adopters. This paper is an exploratory research and is divided in three parts, the first one a survey with suppliers of ERP systems, the second a study on what features of ERP with mobility are used in three companies and to finish, a multiple study case with three companies users of ERP with mobility. The results show that only 34% of the surveyed ERP systems suppliers have mobile applications for their ERP. In addition, most applications (53%) is focused on sales, which reflects on the researched companies that only use sales support applications. Finally, it is shown that, in the studied companies, the use of ERP with mobility has increased productivity and efficiency, reduced costs, increased surveillance and control over employees and improved users life quality. It was also discovered that some research proposals could not be confirmed by the use of ERP with mobility, including data overload, improvement in relationship with customers and suppliers, improvement in organizational communication and profit increase.

Made available in DSpace on 2016-04-27T14:31:13Z (GMT). No. of bitstreams: 1 Flaviana dos Santos Silva.pdf: 8966261 bytes, checksum: ef4bdf2d48814d30461ddbfb398a2b6d (MD5) Previous issue date: 2013-10-30 / Fundação Ford / This research aims to analyze the potentiality indicators of Online Communities of Practice (OCoP) in both Brazil and Portugal which contributed for teachers shared development of pedagogical capabilities in the use of DICT through the community created online named COPFUCA, within the UCA project scope. The theoretical basis of this thesis articulates the concept of community of practice with references from Wenger, Lave, McDermott, Synder and Matta; collaboration, as proposed by Oliveira and Magalhães; reflexive and shared teacher development according to Pimenta, Vázquez, Gimeno, Sacristán, Tardiff, Masetto; and integration of DICT in education as discussed by Valente, Almeida and others. The researched contexts were Communities of Practice in Brazil, namely Grupo de Estudos Educar na Cultura Digital, Práxis, Grupo de Sábado, Portal do Professor and Nética; and, in Portugal, ArcaComum and Pigafetta. Besides these players, the research natural intervention environment was the municipal school Governador André Franco Montoro, located in the town of Campo Limpo Paulista, in the state of São Paulo. The methodological approach was action research. Data analysis and interpretation were built on the definition of 7 potentiality indicators depicted from the collected data. The analysis used the multidimensional statistic method of hierarchical ranking by similarity, through data compilation in CHIC software, which showed similarity or similitude in the data referring to shared teacher development and the resulting effects in the teacher s own practice as a consequence of participating in an Online Community of Practice. The results showed that the sharing of experience in a OCoP has enabled us to build up knowledge about the integration of DICT in educational context. The participants spent the better understand your role as an agent of change that organises and reflects on their pedagogical actions in the classroom / Esta pesquisa tem como objetivo analisar quais são os indicadores de potencial das COP online no Brasil e em Portugal que contribuíram para a formação compartilhada dos professores no desenvolvimento de competências pedagógicas com o uso das TDIC constituindo a COP online denominada COPFUCA, no âmbito do projeto UCA. O referencial teórico desta tese articula os conceitos de comunidades de prática com referências em Wenger, Lave, McDermott, Synder, Matta; colaboração Mandaji, Oliveira e Magalhães; formação compartilhada e reflexiva de professores baseado em Pimenta, Vázquez, Gimeno Sacristán, Tardiff, Masetto; integração do uso das TDIC no processo educacional, Valente, Almeida, dentre outros. Os contextos investigados foram as Comunidade de Prática no Brasil: Grupo de Estudos Educar na Cultura Digital, Práxis, Grupo de Sábado (GDS), Portal do Professor, Nética; e em Portugal ArcaComum e Pigafetta. Além disso, teve como ambiente natural de intervenção a escola municipal EMEF Governador André Franco Montoro localizada no município de Campo Limpo Paulista, São Paulo. A abordagem metodológica adotada foi a da pesquisa ação. A análise e interpretação dos dados nesta pesquisa foram construídas a partir da definição de 7 indicadores de potencial identificados nos extratos coletados. Na análise adotou-se o método estatístico multidimensional da classificação hierárquica de similaridade por meio da compilação dos dados no software CHIC que evidenciou a similaridade ou semelhança entre os dados referentes à formação compartilhada dos professores e os efeitos causados na própria prática pedagógica ao participar de uma COP online. Os resultados evidenciaram que o compartilhamento de experiência em uma COP online permitiu construir conhecimento sobre a integração das TDIC no contexto educacional. Os participantes passaram a compreender melhor o seu papel enquanto agente de mudanças que planifica e reflete sobre suas ações pedagógicas em sala de aula

Made available in DSpace on 2016-04-27T14:32:02Z (GMT). No. of bitstreams: 1 Mauricio Carrara.pdf: 1482305 bytes, checksum: c9589548ad72e235669a0f2e6c63a3ee (MD5) Previous issue date: 2007-05-22 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This work is inside of a context of the discussions about education public politics refereed in the Paulo Freires theory critic-liberator, starting from the creating of one virtual tool to disseminate between managers and researchers - the results of the researches done in the Cátedra Paulo Freire, at PUC SP, about The Paulo Freire s influence on public systems of Brazil s teaching . In this way uses the New Communication and Information Technologies - NCITs - as support to the conception, the construction and the implementing of research tool, as part of Cátedra Paulo Freire s site and hosted in Portal Virtual from PUC SP. This tool it was structures on hypertext format, by the html technology that consists in a set of pages formatted to web, organized by maps of systematization of issues (frame -synthesis and frame of study in case) starting from the concept of dynamic cartography, where the contents find arranged by the direct link. Intends, whit this, brings the produced knowledge by Cátedra to throw out PUC SP , with the purpose of helps the comprehension and the decisions in public politics that works or intends to work in Freire s notion / O presente trabalho encontra-se no contexto das discussões sobre políticas públicas de educação, referenciadas na teoria crítico-libertadora de Paulo Freire, a partir da criação de uma ferramenta virtual para disseminar entre gestores e pesquisadores os resultados das pesquisas realizadas na Cátedra Paulo Freire, da PUC SP, sobre a influência de Paulo Freire nos sistemas públicos de ensino no Brasil . Para tanto, utiliza as Novas Tecnologias de Informação e Comunicação NTICs como suporte para a concepção, a construção e a implementação da ferramenta de pesquisa, como parte do site da Cátedra Paulo Freire e hospedada no Portal virtual da PUC SP. Esta ferramenta foi estruturada no formato hipertexto, por meio da tecnologia html, que consiste em um conjunto de páginas formatadas para web, organizadas por meio de mapas de sistematização de conteúdos (quadro-síntese e quadros de casos em estudo), a partir do conceito de cartografia dinâmica, onde os conteúdos encontram-se disponibilizados por meio de atrelamento direto (links). Pretende-se, com isso, levar o conhecimento produzido pela Cátedra para além dos muros da PUC SP , a fim de auxiliar a compreensão e as decisões em políticas públicas que trabalham ou pretendam trabalhar à luz do pensamento freireano

Esta dissertação, resultado de uma pesquisa etnográfica realizada em determinada escola municipal da cidade de São Paulo, trata de contextos e situações de formação contínua de professores com o uso de tecnologias de comunicação e informação. Para o levantamento de dados, além de observações focais foram utilizados registros oficiais feitos pelos professores em horário coletivo e entrevistas a oito professoras da referida unidade escolar, a fim de orientar uma discussão para saber como ocorre (e se ocorre) a incorporação de tecnologias pelos professores e a relação disto com a sua formação contínua; analisar se esta incorporação é desencadeada por interesse próprio dos professores; e verificar quais são as possibilidades de formação mediante o uso destas tecnologias. Para orientar a análise dos dados coletados foram utilizados alguns conceitos fundamentais, quais sejam: contextos, situações e formação contínua de professores, inclusive no caso específico do uso de tecnologias de comunicação e informação. A formação contínua é entendida a partir dos conceitos de professor reflexivo e de professor pesquisador, sendo estes fundamentados em metáforas com origens no fenômeno da desregulação da Educação. Percebeu-se, neste trabalho, uma possibilidade metodológica para a proposição de situações didáticas de formação de professores em contextos semelhantes. / This research work is the result of an ethnographic study at a Municipal School in the city of São Paulo. It is about inservice teacher education\'s contexts and situations using Communication and Information Technologies. For the data analyses, added to focal observations , it was examined some official registries done by teachers during the joint hours and interviews with eight teachers from the same school. The idea was to discuss how the technology is incorporated by the teachers, how this happened (if this happened) and also how this is linked to their inservice education; to analyze if the technology integration is developed because of the teachers interest and to verify the possibilities of education by using those technologies. The data analysis was guided by some concepts such as: contexts, situations and inservice teacher education, including inservice teacher education using communication and information technologies. The inservice education is understood according to reflective teacher and research-teacher concepts. Those concepts are based on metaphors that have its origins in the deregulation of education phenomenon. In this research work, it was developed a methodological possibility to didactic situations for inservice teacher education in similar contexts.

Cette thèse est une enquête épistémologique qui s’interroge sur la persistance de « l’éther » dans le champ de la technologie. De façon générale, le mot « éther » évoque un modèle conceptuel de la physique pré-einsteinienne, celui d’un milieu invisible permettant la propagation de la lumière et des ondes électromagnétiques. Or, ce n’est là qu’une des figures de l’éther. Dans plusieurs mythologies et cosmogonies anciennes, le nom « éther » désignait le feu originel contenu dans les plus hautes régions célestes. Aristote nommait « éther », par exemple, le « cinquième être », ou « cinquième élément ». La chimie a aussi sa propre figure de l’éther où il donne son nom à un composé chimique, le C4H10O, qui a été utilisé comme premier anesthésiant général à la fin du XIXe siècle. L’apparition soutenue dans l’histoire de ces figures disparates de l’éther, qui a priori ne semblent pas entretenir de relation entre elles, est pour nous la marque de la persistance de l’éther. Nous défendons ici l’argument selon lequel cette persistance ne se résume pas à la constance de l’attribution d’un mot ou d’un nom à différents phénomènes dans l’histoire, mais à l’actualisation d’une même signature, éthérogène. À l’invitation d’Agamben et en nous inspirant des travaux de Nietzsche et Foucault sur l’histoire-généalogie et ceux de Derrida sur la déconstruction, notre thèse amorce une enquête historique motivée par un approfondissement d’une telle théorisation de la signature. Pour y parvenir, nous proposons de placer l’éther, ou plutôt la signature-éther, au cœur de différentes enquêtes historiques préoccupées par le problème de la technologie. En abordant sous cet angle des enjeux disparates – la légitimation des savoirs narratifs, la suspension des sens, la pseudoscience et la magie, les révolutions de l’information, l’obsession pour le sans-fil, l’économie du corps, la virtualisation de la communication, etc. –, nous proposons dans cette thèse autant d’amorces pour une histoire autre, une contre-histoire. / This dissertation stands as an epistemological inquiry into the persistence of the notion of ether within technology’s discursive field. Most often, the word “ether” is understood as a conceptual model in pre-einsteinian physics which designates the medium responsible for the propagation of electromagnetic waves and light. However, this proves to be only one of the many figures of ether. In multiple mythologies and cosmogonies, ether was also the name employed to refer to a sublime and pure fire filling the highest spaces of the universe. Aristotle, for example, named “ether” what he considered to be the “fifth being,” or the “fifth element.” Chemistry also makes use of ether, where the name denominates the compound C4H10O, used as the first general anaesthetic agent at the end of the nineteenth century. From our point of view, the sustained occurrences of ether in these different figures, so disparate indeed that they appear unrelated, marks the manifestation of its persistence. We argue that this persistence should not be narrowed down to a constant attribution of a “word” or a “name” to several historical phenomenons, but rather should be viewed as the actualization of a same etherogeneous “signature.” Responding to an invitation by Italian philosopher Agamben, and building on Nietzsche’s and Foucault’s history-genealogy as well as on Derrida’s deconstruction, our dissertation proposes an historical program oriented towards a theorization of the signature. To do so, we suggest locating the ether, or rather the ether-signature, at the heart of several historical inquiries concerned with the contemporary problem with technology. Approaching some of theses issues –the legitimating of narrative knowledge, the suspension of the senses, pseudoscience and mysticism, information and industrial revolutions, wireless obsessions, body and corporeality, virtualization of communication, etc. –, our dissertation aims at locating and articulating as many baits towards an-other history, a counter-history.

Considérées comme des moyens incontournables de participation à la société, les technologies de l’information et de la communication (TIC) constituent une piste de solution prometteuse pour l’enseignement et l’apprentissage auprès des élèves qui ont des incapacités intellectuelles. Toutefois, plusieurs auteurs dénoncent la faible utilisation des TIC en éducation de ces élèves. Pire encore, les recherches sur le sujet génèrent des résultats intéressants, mais d’une contribution limitée pour l’avancement des connaissances dans le domaine. Guidées par l’intuition et par un enthousiasme empirique évident, ces recherches s’appuient rarement sur des cadres de référence. Certes la documentation scientifique foisonne de champs de savoirs qui peuvent contribuer à ce domaine, mais ces contributions sont parcellaires et peu adaptées aux spécificités de ce dernier. L’intervention avec les TIC auprès des élèves qui ont des incapacités intellectuelles demeure donc un champ conceptuel mal défini qui n'est légitimé par aucun cadre de référence en particulier. Cette recherche doctorale se situe en phase de préconception d’un modèle de l’intervention avec les TIC auprès des élèves qui ont des incapacités intellectuelles. Elle vise à mettre en place des balises solides pouvant servir de cadre à l’élaboration d’un modèle de cette intervention. Dans cette phase de préconception, nous poursuivons deux objectifs, à savoir : 1) la mise au point d’un référentiel qui constitue un cadre intégrateur des connaissances existantes en la matière, qui servira avant tout à structurer et à organiser les informations disponibles à l’intérieur d’une synthèse validée par des experts et des intervenants oeuvrant auprès de ce type d’élèves et 2) l’élaboration d’un cahier des charges fonctionnel qui s’appuie sur le référentiel développé et qui précise les fonctions qu’un modèle idéal de l’intervention avec les TIC auprès des élèves qui ont des incapacités intellectuelles devrait remplir pour répondre pleinement aux besoins de ses différents utilisateurs. Ces balises (le référentiel et le cahier des charges fonctionnel) sont destinées, principalement, à des chercheurs, des concepteurs de technologies, des formateurs d’enseignants, etc. Les élèves, les enseignants et autres agents de l'éducation pourront en bénéficier indirectement à travers les applications dérivées de ces balises (programmes de formation, technologies, recherches, scénarios pédagogiques, etc.). / Regarded as essential means of participation in society, information and communication technologies (ICT) are a promising track for teaching and learning of students with intellectual disabilities. However, several authors denounce the low use of ICT in education of these students. Worse yet, research on the subject generate interesting results, but a limited support to contribute to the advancement of knowledge in the field. Guided by intuition and empirical enthusiasm, theses researches often rely on reference frames. While the literature abounds with fields of knowledge that can contribute to this area, these proposals are fragmented and poorly adapted to the specifics of the latter. The educational intervention with ICT with students with intellectual disabilities remains an ill-defined conceptual field that is not legitimized by any particular reference frame. This doctoral research precedes the conception of an educational intervention model using ICT with students who have intellectual disabilities. It aims to establish strong tags that can serve as a framework for developing this model. In this phase of preconception, we pursue two objectives: 1) developing a repository consisting in a framework for integrating existing knowledge on the subject that will serve primarily to structure and organize the information available within the a synthesis validated by experts and practitioners; 2) developing a tender specification of the functions that a perfect model of this intervention should meet to fully satisfy the needs of different users. These tags (the repository and the tender specification) are intended, mainly, to researchers, technology developers, teacher educator, etc. Students, teachers and other educational agents will benefit indirectly from these tags through their applications by the first users of (training programs, technologies, studies, lesson plans, etc.).

Theses deal with opportunities of e-government, possible changes in the society after implementation of e-government projects, provision of high level electronic public services (EPS) which are recommended by the EU program documents. They also analyse supply and demand of e-government services in the society, level of society satisfaction by e-government services, influence of e-government to the sphere of rapidly developing and improving technologies. Theses present and analyse samples of e-government services of foreign countries which enable to assess shortcomings of services, future perspectives of other countries. Theses analyse e-government situation in Lithuania.

La cybercriminalité, évolue dans un contexte ouest africain au départ, fortement marqué par une absence totale de législations capables de dissuader les cybercriminels. Sensibles aux menaces de cette criminalité pour leur image, développement et sécurité, les États de la Communauté Économique des États d'Afrique d l'Ouest (CEDEAO) ont adopté une Directive pour inciter à la mise en place de cadres nationaux de lutte contre la cybercriminalité. Malgré cette volonté communautaire, seulement, quelques États ont adopté une législation pour régir ces infractions. Des défis restent à relever au niveau de l'adoption de législations par certains États, la formation des acteurs de mise en œuvre des lois pénales, la modernisation des méthode de recherche des preuves. Les actions communes de lutte aussi bien au niveau du droit pénal de fond que de forme restent des voie privilégiées de lutte contre les cybercrimes dans la région ouest africaine. / Cybercrime evolves in a West African context, initially marked by a total absence of legislation capable of deterring cybercriminals. Faced with threats to their image, development and security, the States of the Economic Community of We African States (ECOWAS) subsequently adopted a Directive to encourage the setting up of national anti-Cybercrime legislation However, only a few states have enacted legislation to regulate cybercrimes. Therefore, there remain some Challenges wi regard to the adoption of anti-cybercrime legislations by ECOWAS member States. Other challenges are related to the training actors involved in the implementation of criminal laws and the modernization of methods in the search for evidence in cybercrime cases. Joint actions of ECOWAS member-states are preferred ways of fighting cybercrime in the West African region from the perspective of criminal Law.

La recherche vise à recueillir les représentations que les conseillers en missions locales ont de leurs métiers, des jeunes, de leurs pratiques professionnelles, de l’utilisation de l’Internet et des outils numériques de gestion au quotidien. Il s’agit d’identifier les relations entre l’utilisation des technologies de l’information et le stress perçu au travail. A partir des modèles et des travaux sur le stress professionnel (le stress perçu, les sources de stress au travail), 46 conseillers ont été rencontrés dont 35 ont été interrogés par entretiens semi-directifs. La recherche est complétée par une approche quantitative qui a permis de dresser une typologie des conseillers selon leur niveau de stress perçu, les éventuelles sources de leur stress au travail, leurs attentes pour le futur, leurs pratiques professionnelles et leur utilisation des technologies de l’information et de la communication au quotidien. Les résultats mettent en évidence que l’utilisation des technologies de l’information au travail contribue à l’évolution des pratiques professionnelles, à la transformation des représentations que les conseillers ont de leur métier, à une reconstruction de leurs identités professionnelles, à l’augmentation du niveau de stress perçu chez les conseillers les plus conservateurs et à l’épanouissement au travail des conseillers les plus innovateurs. / The study aims to collect the perceptions that the counselors working at career counseling have of their job, of the young people, of their professional practices and of their use of the Internet and the digital tools of management on a daily basis. The aim is to identify the relationship between the use of information technologies and perceived stress at work. Based on models and studies on work stress (perceived stress, sources of stress at work), 46 counselors were met, 35 of whom were interviewed through semi-directive interviews. The research is complemented by a quantitative approach that has helped us to develop a typology of counselors according to their level of perceived stress, to their perceived sources of stress at work, to their expectations for the future, to their professional practices and to their use of the information technologies at work. The results of our research show that the use of the information technologies at the workplace contributes to the evolution of professional practices, to the transformation of the perceptions that counselors have of their job and to a reconstruction of their professional identities. It seems that the use of information technologies at work increases the level of perceived stress of the most conservative counselors and it increases the feel of well-being at work of the most innovative counselors.