本研究的目的是要探討筆記型電腦對壽險業者所產生的影響，以及，筆記 型電腦在使用上所可能發生的效益與問題，俾對業者宜否引進筆記型電腦 和引進時應注意之事項提出建議。整個研究所欲探討的四個核心問題為 ：1.目前筆記型電腦在壽險業內的應用範疇為何? 2.壽險業者採用筆記型 電腦與否，是否受到其本身之特徵、所採策略以及外在環境的影響? 3.筆 記型電腦如何影響公司的營運? 4.筆記型電腦對壽險業者營運績效的影響 如何?本論文屬於探索性研究，旨在發展一些假設供後續研究者從事驗證 性研究，及對後續研究提供一些建議。本研究在研究方法上是採用單一個 案研究的方式進行。而分析層級包括公司整體、公司內之部門以及個人等 三層。採行的資料蒐集方法則有：1.次級資料蒐集。2.人員深入訪談。3. 記錄表施測。4.問卷施測。其中關於筆記型電腦影響壽險銷售績效之探討 ，係用準實驗設計─不相等實驗組設計組前測後測設計─並輔以共變數分 析 (ANCOVA)、卡方檢定、平均數和標準差等統計方法來處理。由於整個 研究涵括了非數量分析與數量分析，因此，實際上已對部分假設進行了初 步的驗證。研究結論如下：1.壽險業者因筆記型電腦成本降低與產業競爭 加劇，故考慮引進使用筆記型電腦。2.採用筆記型電腦的壽險業者的共同 點為：中小規模，銷售多類壽險產品、尋求業績快速成長，且面臨較強烈 之市場競爭及較低之顧客需求可預測性。3.筆記型電腦在壽險業內的應用 範疇，仍侷限於壽險銷售活動上。只能算是輔助壽險銷售的工具，適合於 較機械化的銷售步驟。4.筆記型電腦的使用方式會受到教育訓練的影響， 且長期使用筆記型電腦可能讓業務人員產生依賴，因而降低業務人員計算 保費的能力。5.筆記型電腦在提昇個人業績上之心理效果較實質效果更明 顯。此外，「專業導向」的業務人員比「關係導向」者，更傾向於攜帶筆 記型電腦去從事壽險銷售活動。6.筆記型電腦對個人的工作滿意度的作用 並不明顯，而且業務人員資訊（使用）滿意度的高低，主要是取決於管理 實務上之配合程度。綜合而言，筆記型電腦的影響層級主要是在「個人」 ，它對業務人員個人的心理建設和績效確有幫助。至於公司整體的表現方 面，則因仍會受到其它因素的影響，故其作用較不明顯。

本論文旨在探討兩種主要的網路資料傳輸技術：主從式傳輸技術與點對點式交換技術對於音樂產業智慧財產權的影響。選定音樂產業作為研究對象，係因音樂產業自從mp3音樂壓縮格式風行以來，其高品質與高壓縮比例的特性，使音樂出版品不斷遭到非法重製，著作權人的權益也因此不斷遭到侵害。檢視此一事件的來龍去脈，並嘗試從中學習教訓，以求一可行的經營模式，是本論文要進一步探討的。 　　本研究主要研究問題如下： 　　一、美國法律增修條文、新增法案、與最新判例對於音樂出版產業智慧財產權的保護方向為何？ 　　二、依據網路傳輸技術與電腦軟體之特性，政府部門應如何對智慧財產權加以保護與管理，以鼓勵學術與藝術創新，並兼顧相關產業與技術發展？ 　　三、新創事業應如何規劃與執行其商業模式中的智慧財產權策略，以避免可能的訴訟風險？ 　　四、傳統音樂出版產業面臨新科技與新商業模式的挑戰，應如何達成互利雙贏的局面？ 　　本研究主要分析對象為美國與國內線上音樂服務廠商：MP3.com、Napster、飛行網、與ezPeer等四家公司，就其對於傳統音樂產業體系的衝擊與影響加以探討，並提出具體策略建議。選擇這些公司的主要原因有以下幾點： 　　一、營模式包含企業對個人(B to C)與個人對個人(C to C)兩種。 　　二、研究對象都是藉由應用網際網路之科技創新而興起。 　　三、音樂下載服務仰賴上游供應商程度極深。 　　四、音樂下載服務對供應商的經營管理造成重大影響。 　　五、研究對象均可能或已經面臨智慧財產侵權訴訟。 　　本研究之研究方法以文獻與個案分析為主。資料來源有三：第一為網站直接觀察，第二為電子郵件來往與直接訪談方式，第三則為次級資料蒐集。依研究過程與研究發現。本研究結論如下： 　　一、政府部門應加緊著作權法修正案立法腳步，以補足目前對輔助侵害與代理侵害規範不足之處。 　　二、智慧財產權法律知識與法律行動準備方面，國外個案公司較國內個案公司相對充分。 　　三、音樂產業可行的經營模式之一，是整合豐富內容、互動交流、與加值服務的數位音樂平台，而最有能力整合的，是既有資源豐富的傳統音樂出版（唱片）業者。 　　本研究以個案探討方式進行，研究方法屬於內容分析。但因為議題新穎、科技演變迅速，探討身賭與廣度難免有所偏頗或不足之處。展望未來，數位內容產業（按經濟部的定義，數位內容產業包含軟體、電子遊戲、媒體、出版、音樂、動畫、網路服務等領域）已成為政府「兩兆雙星」重點發展產業之一，後續研究可廣泛地就數位內容產業智慧財產權保護與管理進一步研究。 / This research is to discover the impacts of the two major internet data communication protocols, which are client-server and peer-to peer technology, on the intellectual property rights (IPR) of the music publication (recording) industry. The purpose of choosing this theme was that the popular audio file compressing technology, ISO-MPEG audio layer-3, mp3, has changed our daily life dramatically. The features of high audio quality and high compressing capability, accompanying with client-server and peer-to-peer technology, are accelerating illegally duplicating of those songs and all the other audio publications, and such abusing of technology has been infringe on copyrighters’ privilege since the debut day of the technology. To review all the related events, to attempt to gather some lessons learned, and to develop a possible business model, are the efforts to which we want to contribute. 　　There are four major issues of this thesis: 　　1.What has been exposed beyond the latest related IPR laws, acts, and cases in the States about the protection on copyrights of the music publication industry? 　　2.Regarding to the characters of internet and information technology, how congress, government, court, and law enforcement agency could do to encourage innovations of technology, industry and economy growth, and protect IPR? 　　3.How should start-ups plan and execute their business model and IPR associated strategy to avoid the risk of possible IPR related lawsuit? 　　4.Facing the challenge of new technology and business model, what can recording industry do to construct a win-win situation? 　　Four online music service providers in the U.S. and Taiwan have been chosen, which are MP3.com, Napster, Fashionow, and ezPeer. We seek to depict the impacts on current recording industry, and attempts to develop a solid strategy. The reasons of choosing these companies are: 　　1.Their business models consist of two typical categories, which are Business to Customer and Customer to Customer, 　　2.All these start-ups applied internet and information technology, and 　　3.They are no doubt a threat to recording and are or are facing going to face IPR lawsuits 　　The methodology of this research is content analysis, and the materials were gathered form: website evaluating, interview with the users, and secondary data collecting. The conclusions are: 　　1.(Taiwanese) Government should accelerate the progress of modifying copyright law to regulate contributory and vicarious infringement. 　　2.The U.S. subjects are better prepared for IPR laws and affairs than Taiwanese ones. 　　One feasible business model for recording industry is a “Digital Music Platform,” combining with a variety of content, interactive communication, and value-added services. Companies in current recording industry, with profuse resources, are certainly the best candidates.

2009年4月，墨西哥與美國西南地區出現人類感染A／H1N1新型流感病毒，此一新興傳染疾病在短時間內，擴散至全球各地。因媒體是社會大眾獲得健康風險訊息的主要來源之一，媒體呈現的H1N1新型流感樣貌，可能影響閱聽眾對此疾病的認知、態度，甚或行為。故本文研究目的有二，一為探討報紙媒體如何呈現H1N1新型流感新聞，分析新聞版面、性質、篇幅、主題、消息來源與圖表運用，二為檢視H1N1新型流感新聞內容是否聚焦風險不確定的面向，呈現公眾憤怨恐慌的要素，以及是否提供民眾評估風險的資訊。了解台灣報紙媒體如何呈現新流感相關議題，為國內媒體呈現傳染疾病的研究新增不同類型的個案。 本研究蒐集《中國時報》、《聯合報》、《自由時報》和《蘋果日報》，自2009年4月25日至2010年2月25日止，共1,324則H1N1新型流感新聞為樣本，採用內容分析法檢視四報H1N1新型流感新聞的特性與呈現的風險訊息。並依H1N1新型流感疫情發展分為五個階段，比較各階段報導呈現風險訊息之異同。 研究結果發現，主題分布依疫情階段而有顯著差異，雖「疫情現況」為各時期H1N1新型流感報導最常呈現的報導主軸，但各疫情階段報導的主題比例仍有不同，尤其疫情趨緩期的主題比重與其他時期差異較大。在主要消息來源方面，各疫情階段皆以「衛生單位官員」為最多，尤其至疫情趨緩期時，主要消息來源偏向更為明顯。 在報導呈現公眾憤怨恐慌的要素方面，以各時期呈現憤怨恐慌的要素總比例比較之，疫情升溫期呈現憤怨恐慌要素的比例為最多，至疫情高峰期與疫情趨緩期，呈現憤怨恐慌的要素之總比例則明顯減少。四報呈現憤怨恐慌的要素皆以「憤怨恐慌的修辭」為最多，高達近五成新聞出現「憤怨恐慌的修辭」要素。 在報導呈現風險解釋方面，以各疫情階段呈現風險解釋的總比例相比，疫情入台傳散期，報導呈現各項風險解釋的比例為最高，其次為疫情初始期，再次為疫情升溫期。四報呈現的風險解釋以「過程解釋」類訊息為最多，其次為「實用建議」類的訊息，而「定義解釋」、「風險程度」、「風險比較」類訊息則較少被提及。 報導圖表文字內容呈現方面，則發現除《蘋果日報》外，其他三報運用圖表的比重偏低，顯示H1N1新型流感報導運用圖表解釋風險仍不甚普遍。但包含圖表的報導，圖表文字多為「風險解釋」的訊息，常提及「過程解釋」與「實用建議」類資訊。研究也發現，新聞正文與圖表文字呈現相對應的風險解釋類型有顯著相關性，其中以新聞正文與圖表文字呈現「風險比較」的相關程度最高。 透過本研究分析發現，四報有部分報導凸顯風險不確定的面向，憤怨恐慌要素以「恐懼恐慌」、「疫情失控淪陷」、「衝突或矛盾」比例較多；在風險解釋呈現方面，則以「疫情數據資料更新」、「目前疫情傳佈範圍／地區」類的訊息為最多，「風險程度」、「定義」與「風險比較」等訊息則較少被提及。 假定報導提供風險解釋，可減少公眾因對風險的「不確定性」產生的憤怨恐慌，本研究發現提醒媒體實務工作者，記者在危機或風險事件發生，擔負風險溝通的責任之際，應提供閱聽眾評估風險的資訊，以清晰明確的文字或圖表解釋風險過程與民眾自我保護的等訊息，減輕民眾的憤怨不安或恐懼。 / In April 2009, Mexico and the Southwestern United States confirmed human cases of Influenza A/H1N1. In a short time, H1N1 influenza was spreading across the rest of the world. People obtain health risk messages mainly through mass media, so what the media cover about H1N1 influenza may do have influences on their audience’s cognition, attitudes, and even behaviors toward this disease. This study has two research purposes. First, it studies how the newspaper media cover H1N1 influenza by analyzing location of article, article type, news length, content about theme, news source, and usage of graphics. Second, it examines the coverage of H1N1 influenza to see if the media focus the facets of risk and uncertainty, present public outrage factors, and offer people the information to evaluate the risks. From this study, we can understand what related issues of H1N1 influenza were presented by four major newspapers in Taiwan, and to the study of coverage of domestic media on infectious diseases this adds a different case. It sampled 1324 H1N1 influenza news reports from Chinese Times, United Daily News, The Liberty Times, and Apple Daily, covered from April 25, 2009 to February 25, 2010. It adopted content analysis to examine these four newspapers about the characteristics of their H1N1 influenza coverage and their risk communication factors. And according to the development of H1N1 influenza in Taiwan, we divided the period into five phases, comparing the similarities and differences of news content among various phases. Results of content analysis showed that the distribution of news theme varies significantly among the phases, though “epidemiological description” is the main theme. There were differences in news theme proportion among the five phases, especially notable difference of the decreasing phase. And that main news source is health officials in all phases. Source bias was more obvious especially during the decreasing phase. In terms of the coverage of public outrage factors, the news content of the four newspapers showed that it has the most outrage factors during H1N1 influenza increasing phase. In the peak and the decline of H1N1influenza contagion, news content of outrage factors decreased significantly. The most presented outrage factors by the four newspapers is the “outrage rhetoric.” Nearly fifty percent of the coverage has “outrage rhetoric” factor. Regarding the coverage of risk explanations in news content, compared by phases, the spreading phase has the highest percentage of risk explanations of H1N1 influenza news, followed by the initial phase and then the epidemic increasing phase. Among the risk explanations presented by the four newspaper, the news group of “process explanations” was found the most, followed by the news categorized of “ practical recommendation,” whereas the news groups of “definitions”, ”risk level explanations” and ”risk comparisons” were seldom mentioned. On the news with graphics, except for Apply Daily, three other newspapers have low usage of graphics. It appears that for H1N1 influenza news it is not common yet to use graphics to explain risks. For those reports with graphs, they are commonly for “risk explanations” and they often mention of messages of “process explanations” and “practical recommendation.” In addition, this study finds that there is significant correlation between articles and graphs when they both present same risk explanations in the news content. To sum up, through this study we found some reports of the four newspapers highlight the risk uncertainty, among which outrage factors are presented with higher exposure of “fear/ panic”, “epidemic out of control”, and “conflicting reports.” On the coverage of 'risk explanations,” it has the most messages about “update the data of H1N1 influenza” and “current epidemic category and area,” whereas it has less messages about “definitions”,” risk level explanations” and ”risk comparisons”. This study used an exploratory framework that posits risk explanations can mitigate negative public reactions by communicating the hazard with clearer articles or graphics. Result of this study recommends when a crisis or risk event happens, media worker should take responsibility of risk communication, and provide accurate and clear risk information to the audience. Thus, it may alleviate the negative public reactions, like outrage, anger, worry, fear, and panic.

本研究旨在討論中國初中階段，7-9年級公民類教科書中品德教育的內涵，希望透過文獻探討了解中國初中公民教科書的發展及品德教育實施的背景，進一步分析中國政府期望培育的公民，其所需具備的品德內涵。本研究藉由內容分析法，採用量化的方式計算教科書中品德內涵及使用策略的次數及分布情形，同時輔以文獻探討的結果，進行質性的分析及討論。 本研究先進行文獻探討，提出當前中國品德問題的現象，以及各國將品德教育視為教育主流的趨勢，接著分析中國改革開放後對人才素質的重視，導出對初中品德教育實施之迫切。本研究以2003年通過的課程標準，「人教版」之《思想品德》及《歷史與社會》為研究對象，由中華文化的品德內涵以及馬克思主義、毛澤東思想及鄧小平理論等為主，輔以其他相關政策，發展出本研究之內涵類目，再根據專家編輯之類目修改之策略類目，由此展開初中公民類教科書之品德內涵分析。 本研究的結果如下： 1.依年級觀之，品德內涵分布呈現不連續。七年級重個體品德，八年級重人際及公民品德，九年級重公民品德；環境品德則散見於各年級課文之段落。 2.依主類目觀之，首重公民品德，次為個體品德；而人際品德分布比例偏低，環境品德明顯欠缺。 3.依次類目觀之，各有所偏重，呈現不平均情形。個體品德偏重自我概念，人際品德偏重尊重包容，公民品德偏重法紀概念，環境品德重視關懷環境。 4.教科書的品德內涵編寫符合學生年齡心智之發展，先是自身關係從個體、人際到國家社會，採「由近及遠」；次為內涵深度從個人觀念到公民知識，採「由淺及深」。 5.編寫策略方面，教科書中多用「提出問題」、「比喻及舉例」，較少使用「類推與歸納」、「相互對比」及「因果關係」。且依年級與主題差異，調整編寫策略，越低年級採用較多圖片，越高年級較多解釋說明。 / The study explores the content of character education in textbooks. The civic education textbooks of junior high school (from 7-9 grades) in China are regarded as object. First of all, the background and developing of the civic education textbooks could be understood through the reviewing of literatures. Secondly, different kind of character education contents that the citizens of China need could be analyzed. Thirdly, the numbers and distributions of character education contents and tactics we could be counted by the content analysis. The last but not the least, the results are analyzed and discussed by the literature reviewing. The study points out the appearing of the character education problems in China, and the trend of character education in countries. Then it exposes that government respects the quality of people, so they eager to implement the character education. The object of the study is the textbooks published by “people’s education press”, based on the course standard in 2003. The analytical table of contents is based on the Chinese traditional character education and the Marxism, Mao Zedong Thought, Deng Xiaoping Theory, and other important policies. The analytical table of writing tactics is based on the theory of professionals. According to two analytical tables, we begin to the study. The conclusions of the study are as follow: 1.According to the different grades: the 7 grade focused on self character, the 8 grade focused on interpersonal character, the 9 grade focused on citizenship character. The environment character is dispersed in the textbook. 2.According to main categories : the most important item is citizenship character, the second one is self character, the third one is interpersonal character, the last one is environment character. 3.According to the secondary categories: their distributions aren’t averaged. Self character focused on self-concept, interpersonal character focused on respecting and tolerating, citizenship character focused on the conception of law and discipline, environment character focused on caring environment. 4.The writing of the textbooks are following the tips: from person to the government, and from easy to hard. 5.The writing tactics of the textbooks: the main tactics are ”asking questions” and ”giving an example”; the least tactics are “reasoning and induction” , ”comparing” and ” cause and effect”. The lower grade prefers using photos and the higher one prefers using explanation.

創新於本世紀中為各大企業爭相研發或追求的珍貴資產，但此珍貴資產之所以致能領先市場、使企業居於永續的市場領導地位則是各個產業所致力研究的範疇。如何能達到永續的市場領導而居於市場不敗之優勢 ? 是須要透過具有符合市場劇變的創新?而其創新又須要具有如何的特性或是與時代性相關的演化性 ? 另，市場劇變的因素是否又與使用者以及代表新科技的載體有著密不可分的關係 ? 本研究將以一個現今仍居領導地位的網站實例來分析其致勝的原因，並且以質性研究的方法進行層層的頗析，揭開網路服務的神秘面紗。 網路服務的世界，豐富且多樣化，因此本研究將創新的研究範圍聚焦於新聞自製性內容的｢話題新聞」為主軸，透過｢話題新聞」的守門人:話題製作人，並且對應於創新三大構面：內容、載體與商業模式，進而探討其不斷創新是須要具有調適性的特質。而若以創新理論的精神為內涵，又同時須結合網路之｢使用者為大」的雙重考量下，研究則以Henry教授的開放式創新與von Hipple教授的使用者創新，並為核心理論的依據。至此，本篇研究的架構清晰易見。 經由親身參與的田野調查與近期的資料蒐集，本研究將透過網路服務的特性與使用者溝通的互動方式，整理後發現其特殊的共創過程與調適性的特質。研究中更將揭露自製性內容的共創對於載體的影響，並且對應於資訊傳播模式的演化，爾後延伸至商業模式的多所變化。最終，希望透過本研究能提供台灣傳統新聞媒體及企業界創新的具體參考，不僅在理論面向得以印證及延伸，更於實務面提供操作的執行方向。 關鍵字：使用者創新，開放式創新：內容、載體與商業模式，調適性，新聞製 作，資訊傳播，經濟活動，話題新聞，製作人，行動研究，質性研 究。 / Innovation is the precious asset in this century for all the companies to seek, study or develop as it is the way to win or sustain the leading position where the enterprises are eager to reach. However, how to continue the innovation so as to retain the leadership? Or which attributes or evolutions the innovation should have to react to the market change? How the factors of market transformation correlate with the users and high-tech (electronics) devices? This study will use a global leading website as a sample and explore the elements of its success through the qualitative research method. The internet contains the diversified services. Thus the research selects the news reproduction as the main study subject. By observing the daily operation of the “Topic News” gatekeepers, Topic News producers, and analyzing three dimensions of innovation: contents, devices and business models, the study figures out the fact that the constant innovation should possess the characteristic of Adaptability. Furthermore, considering both the essence of Innovation theories and the internet user behavior, the study cites Open Innovation by Prof. Henry and User Innovation by Prof. von Hipple as the core theories to support the whole research. By participating in the field investigation and collecting the recent data, the study discovers the particular procedure of co-producing contents as well as the characteristic of Adaptability through researching on the internet service and its communication and interaction with the users. The study further reveals the impact which the reproduced content makes on the devices themselves, evolution of the information dissemination and even the types of the business models. The ultimate objective of the study is not only to prove the truth of the theories but also to contribute several suggestions and references towards the traditional news media and the enterprise innovation on the execution and operation directions. Key words : User Innovation, Open Innovation, Content, Devices and Business model, Adaptive, News re-production, Dissemination of information, Economic Activity, Topic News, Topic News Producer, Action Research, Qualitative Research.

本研究主要以2005年縣市長與縣市議員選舉為研究對象，增補過去網站評估指標之不足，以重新建構之親切性、互動性、資訊性、工具性、連結性、動員性、與涉入性七大指標，先以「內容分析法」針對候選人競選網站之呈現與候選人角色進行比較分析，探究選舉類型、候選人特質、政黨等因素在網站表現上是否呈現差異；其次，針對台北縣長候選人競選網站與部落格，「深度訪談」其建置者，比照北縣長候選人網站與部落格實際表現情形。 研究發現，「選舉類型」與「政黨類別」是影響網站表現的二個因素，縣市長候選人網站在親切性、資訊性表現均較縣市議員精彩；此外，候選人網站與部落格的表現出之差異與特色如下：一、政治性的網站，去政治化的部落格；二、部落格文章多以感性、正面為主；三、部落格較具候選人個人化色彩；四、候選人網站與部落格均以直接形象呈現為主；五、候選人部落格超連結運用情形仍未普遍；六、線上捐款尚未盛行。 本研究並發現，候選人部落格（Candidate Blog）普遍具有混雜（hybrid）的特質， 因此不適用於過去部落格之「非個人即議題」或「非議題即個人」全然武斷的劃分，建議後續在探討部落格時，應視「候選人部落格」為一獨立子題予以討論。

New Technologies and hypercompetitive market environments have motivated industries and innovators to understand the crucial importance of intellectual property rights. The value and quality of intellectual property is achieved through the use of intellectual property combined with marketing strategies on a worldwide scale. Therefore, it is vital that the role of intellectual property in marketing is sufficiently understood. However, most people are still not aware of the relevant problems. One problem is that the subject of planning intellectual property as an effective tool for marketing has been rarely analyzed in previous studies and accordingly has not even been covered in the field’s education system. The other problem is the lack of any intention in industries to use intellectual property systems or intellectual property as one means of innovation. Consequently, the applications of intellectual property and relevant rights certainly are under-valued and under-exploited. In addition, the most influential technology in the 21st century—the Internet—has turned many businesses upside down, especially in the digital content industry. Also, a digital content product shall not be defined as a tangible asset nor an intangible asset because there are rights from the intellectual property system for the origin of the product—“content” and other rights from the Civil Code for the product itself, these rights make a digital content product become a unique asset. Therefore, the digital content industry is the chosen subject for this research. Obviously, there is a need to distinguish between what actions of planning intellectual property for marketing strategies make the company fly up or dive down and what kind of concerns should be checked. Therefore, this research discusses what kind of preparations a digital content company has to make in order to implement strategic intellectual property management; be able to exercise intellectual property for creating profit; and to determine the most effective application of intellectual property for marketing strategies. Accordingly, this research provides a model for planning intellectual property for marketing strategies. Also, this research hypothetically expands the application of the 4C structure, which is used to distinguish where to pay attention while planning intellectual property for marketing strategies, and so provide useful ideas to the rights owner. After all, if a company makes changes to its organizational infrastructure, this could quickly bring substantive benefit to its economic performance. Furthermore, this research takes Google as an example, since its impact can be seen in news and reports almost everyday, to test the hypothesis and model in this research and to demonstrate how a company can have the opportunity and ability to create economic value from its intellectual property. Finally, the preliminary conclusions of this research include: (1) intellectual property concepts should be applied in “marketing” and vice versa; (2) the most primary concept for strategic intellectual property management is an organizational infrastructure integrating the groundwork of IP management; (3) the 4C structure can be used to analyze decisions of planning and exercising intellectual property; and (4) a digital content product can be analyzed through the product life cycle and the 4C structure.

從目前數位家庭產業的相關研究與發展中，本研究以廠商業者與消費者的角度探討對數位家庭的看法，整理各先進國家在數位家庭產業的發展，以及各個大廠的數位家庭發展策略。 本研究認為目前數位家庭產業以數位內容業者，數位服務加值廠商，網路與電信業者，以及資通訊與消費性電子產品廠商為核心，仍處於一起始階段，無明顯主導廠商；此外，光纖到府之高普及率、高度整合與互連性的數位設備、豐富且有價值的數位內容以及從消費者為出發點容易使用的數位家庭應用是為數位家庭產業成功關鍵因素。 另一方面，因應數位家庭的趨勢潮流，台灣除了參考美日韓等國的數位家庭相關政策與法令外，在產業策略面，必須利用台灣既有的優勢，除了為國內高科技電子產業找出下一階段的出路，更要積極累積異業整合的經驗，並以全球華人為目標，發展數位內容與服務。 / Involving in recent industry researches of digital home, the study has elaborated the development strategies of digital home industry in some advanced countries and manufacturers. The study tried to clear the digital home’s situation either from manufacturers’ or consumers’ opinions. Digital content providers, value-added service providers, ISP, and 3C manufacturers are seen as core roles in the development of digital home industry. However, who is the leader is not yet clear. In addition, the study showed that the popularization of FTTH, digital equipments with high integration, colorful digital contents, and all kinds of related digital applications should be designed from consumers’ concern are the key success factors in the digital home industry. Under the development trend of digital home industry, besides referencing related country strategies of America, Japan, and Korea, Taiwan government should take advantage of company’s superiorities well to help high-tech electronics companies find out their ways in the future. Furthermore, manufacturers in Taiwan should actively accumulate across-industry integrated experiences, and focus market on the Chinese people to develop all kinds of digital contents and service.

隨著經濟成長，高度競爭的生活環境造成人們睡眠品質不佳或失眠，多半是深受入睡困難、淺眠和早醒等困擾。因此，對於現代人逐漸願意投資在寢具和床墊產品只求一夜好眠。 床墊是為耐久財，生命週期長且消費者感知風險高，因此大多消費者在購買前會先進行相關資訊蒐集。網路的普及使得商品資訊在網路上公開，使得網路成為消費者購物前蒐集資訊的主要管道。而隨著web2.0的興起，消費者在網路上分享產品資訊的網路口碑有了爆炸性的增加，產生了讓廠商無法忽視的網路口碑效應。透過網路口碑的分析可以了解消費者與市場需求，提供廠商未來修正整體經營策略。 本研究透過網路蒐集網路口碑進行內容分析法，瞭解消費者選購床墊的決策流程以及對國內外高價品牌床墊的評價。從研究結果可以發現，近四成的消費者是為了改善睡眠品質而產生購買床墊的需求。實體通路及網路是消費者主要蒐集資訊的管道。在評估床墊時，消費者重視床墊品質、價格以及軟硬度，他們在意床墊和彈簧的設計以及床墊軟硬度。而有近五成五的消費者是偏好較硬床墊。近九成九的購買管道為品牌床墊專賣店和一般床墊經銷通路居多。約1%的消費者由於網路購物的七天鑑賞期而選擇在網路購物平台購買。近七成五的消費者購買後表示滿意，近二成五的消費者購後仍不滿意床墊與彈簧的設計與材質，以及依舊腰酸背痛等。 消費者對於國內外床墊品牌的正面口碑多於負面口碑，其中消費者對席伊麗品牌形象最佳，負面評論少。而消費者對本土床墊品牌，如：德泰彈簧床、老K牌彈簧床和10 Days的品質也有正面的評價，但對於品牌形象與經營則保持負面的態度，建議未來應針對加強品牌權益的目標，調整行銷策略。 / With economic growth, a highly competitive environment results people in poor quality sleep or insomnia. Most of them suffer from difficulty in falling asleep, light sleep and wake early. Therefore, people are more and more willing to invest in bedding, pillow and matress just for a good quality sleep. Due to the mattresses are durable goods with long product life cycle and perceived risk, consumers usually spend a lot of time to study the mattresses before purchasing. On the other hand, with the universal of the Internet and the growth of web2.0, the blooming e word-of-mouths (eWOM) makes consumer tend to uderstand products in advance by reading comments. That indeed cause a serious effect on eWOM for firms who should not ignore. Through analyzing the eWOM, firms could understand the trend on the demand side then modify their strategies. This study collected eWOM from the Internet and use content analysis to understand consumer purchase decision process as well as the consumers’ insights into upscale mattresses. From the results, we could know that almost 40% of consumers buy a new mattress for improving sleeping quality. They usually collect the necessary information by visiting physical channels and surfing on the Internet. They evaluate the mattresses quality, price, softness and firmness. They care about mattresses and springs’ design and matieral. Almost 55% of consumers prefer to buy a firm mattress. Almost 99% of consumers buy mattresses at the physical channels. Rest of consumers buy mattresses on e-commerce due to the 7-days return warranty. Almost 75% of consumers feel satisfied after purchasing. Rest of them are not satisfied at the mattresses and springs’ design and material and uncomfortableness. Consumers gave more positive comments than negative comments on the selected mattresses brands. Sealy had a reputation on its brand image and quality; King Koil, The-Tai Mattress, Kingbed, Tempur and 10 Days are all well-know for their quality as well, but still had some negative comments on the brand image and price. After the eWOM studies on each selected brand, this study gave suggestions to each brand for its future marketing strategy.

新聞報導在現今社會中為最便利與即時的資訊來源，也是公司與管理階層用來發布年度表現與其他重要消息的管道。本研究想要去找出新聞報導的內容與股票市場的反應之間的關連性，以及財務報表附註提供比新聞報導更多的其他資訊。 本研究以2013年度臺灣90家上市公司為樣本去探討股票市場與新聞報導及財報附註之間的關係。藉由內容分析法的方式去評估新聞報導與財報附註中的正向、負向情緒以及兩者之間的資訊差異以及兩者對股票市場的影響。藉由兩種不同的資訊來源，找出股票市場對於此兩者是否有不同的反應，並從中判斷兩種資訊內容的差異。 本研究發現新聞報導中的正向情緒與股票市場有正向的關連性，然而無法顯著證明在市場反應方面，財報附註能提供比新聞報導更豐富的資訊。 / Financial news articles are the most convenient and timely information in today’s world. Companies and managers can announce current year performance and other concurrent disclosures to investors and stakeholders by financial news articles. This study hopes to find the relationships between financial news articles and the stock market and the information content gap between financial news articles and footnotes to financial statements. This study uses 90 listed companies in TSE of 2013 to test stock market responses to the information content in the financial news articles and footnotes to financial statements. This study implements content-analysis technique, which count words for characterizing as optimistic and negative tone and helps to decide the abundancy of information content elaborated, to find the information content to stock market reactions and compare the information content gap between financial news articles and footnotes to financial statements. This study finds that optimistic sentiment expressed in financial news articles positively relates to the stock price movement. However, this study is unable to reach a conclusion that information disclosed in the footnotes to financial statements is significantly enough to represent the existence of information content gap as compared to financial news articles.