本研究主要探討服務創新所具備的關鍵成功因素與所影響的企業經營績效指標的評估架構。並進一步探討影響企業經營績效指標的服務創新關鍵成功因素間的比例權重。 本研究歸納相關次級資料後進行分析，並採用「量化研究」方法-AHP層級分析法，建立「服務創新關鍵成功因素與經營績效評估架構」。再針對台灣進行服務創新且擁有自有品牌的製造業進行專家問卷以探討「服務創新關鍵成功因素與經營績效」各因素的權重關係。 研究結果顯示： 一、 整體台灣進行服務創新且擁有自有品牌的製造業，其四大服務創新經營績效主要影響因子相對權重，依重要程度排序以「顧客滿意度」（0.405）為最高，其次是「顧客忠誠度」（0.339）、「外部服務價值」（0.139）、「內部服務品質」（0.114）。 二、 整體台灣進行服務創新且擁有自有品牌的製造業，其影響服務創新事業經營績效的服務創新關鍵成功因素重要性前六名，以「根據品牌精神創造新的服務價值主張」（0.176）為最重要的服務創新關鍵成功因素。再依序為「顧客感受的產品與服務的品質」（0.113）、「消費前後顧客感受到企業行銷服務品質」（0.101）、「對服務創新事業的持續性投資與承諾」（0.089）、「具有競爭力的產品與服務的價格」（0.079）、「在服務體系中維護價值共創共識與技術傳遞機制以維持企業在價值體系中的地位」（0.074）。 最後，本研究根據研究結果進行理論及實務意涵的討論，並提出後續研究建議。

本研究以經歷過921大地震以及多次土石流災害的雲林縣古坑鄉為個案，透過參與觀察法、質性訪談以及文獻檔案分析的方式，以了解當那些受到環境劇變的人們在經歷自然災害後，如何在有選的情況下做出遷移與否的決策，而哪些社會因素會在決策過程中影響人們的決定及行動。 本研究的重要發現包括以下幾點：第一，在自然災害發生後，多數的居民會選擇留下，這是基於本身的災害識覺排除了立即性、短時間內的生命威脅。同時，大部分的居民也會因為在地性的資源（如社會關係、在地知識、與在地的不動產）較多，而傾向選擇留在原地。同時，有一些社經弱勢家庭會因為非在地性資源的缺乏，也使他們不得不做出留下來的選擇。從生命史的觀點，本研究發現這些遷移決策往往是鑲嵌在長期累積的地方經驗與生活脈絡中的。第二，家庭的遷移往往是家庭成員整體的決定，或考量家庭整體需要後做出的決定。不同的家庭可能採取不同的方式來完成他們在地重建或者是遷移的目標。第三，個人和家庭的慣習往往在選擇的傾向或行動的方式中成為核心。多數人希望能在自然災害發生後恢復既有的生活慣習，但慣習的維持不僅在於個人能力，也與他所在環境中是否有足夠的社會支持有關。當社區中的社會安全網可以提供足夠的支持時，個人與家庭的慣習則得以被維持，而社區社會安全網又和地方產業型態具有緊密關聯。以觀光為主要發展的草嶺村，和在921大地震後轉型為觀光農業的華山村就是兩個極佳的對比案例。研究資料也顯示當地居民改變社會環境的可能，證明了人不是單向地受到社會環境的影響，也可以反向影響社會環境。 / This study aims at understanding how people make migration decisions after drastic environmental changes brought by natural disasters and exploring the social factors influencing these decisions. Gukeng was chosen as a case for this study due to its encounters of the Chichi earthquake and several landslides. The study utilizes qualitative research methods and collects field data, mainly through participant observation, in-depth interviewing techniques and text analysis. The main findings of this study are summarized as follows. First, most residents tend to stay after natural disasters, and such choice is based on their hazard perception that excludes immediate and short-term threats to their lives. The majority of residents prefer to stay due to more local resources（including social relationships, local knowledge, and ownership of real estate property）. Those families in lower social-economic status also tend to stay for the lack of non-local resources. From the perspective of life history, these decisions are embedded in local contexts contructed and experiences accumulated throughout the years. Second, family’s migration decision is usually made by all family members or based on the needs of all members. Different families may use different ways to reach their goals of migration or rebuilding on the same ground. Third, the habitus of individuals and families often become the core element in the modes of choice and action. Most people want to be able to recover their habitus after the natural disasters. However, the maintenance of the habitus is based not only on personal capacity, but also on the social support drawn from the his environment. People can maintain their habitus when the local community safety net can provide enough support, and the local community safety net is highly related to the development of local industries. The comparative study of Caoling Villege and Huashan Villege provides an illustrative example, in which the former is based on tourism and the latter was transformed into eco-tourism and tourist agriculture after the Chichi earthquake. The findings also show the possibility of people changing the environment, proving the mutual influence between individuals and the environment.

榮家安養養護的對象－就養榮民，為年老生活無依著的退伍軍人，他們的青壯時期大都是在戰爭、顚沛的生活中度過，因此大部分的老榮民個性均較為孤僻，不易與人相處，養護的機制需求與一般的養護照顧有所不同。 為能深入瞭解榮民安養、養護機制運作的情形，本研究以平衡計分卡觀點，運用四個構面－財務構面、顧客構面、內部流程構面、學習與成長構面分別透過實地、長期的觀察與對榮家負責人、主管幹部及服務人員作深度訪談的方式，探討榮家養護機制的運作，並藉以瞭解及分析榮家在養護機制上應如何改進，才能符合年老榮民的養護需求，而在面臨社會環境變遷，榮家要如何使養護的資源能充分的使用，以及要如何擴大榮家的服務對象，並提升養護服務品質。 本研究藉由平衡計分卡四個構面的理論架構，探討我國榮民安養、養護機制運作情形，以作為提升養護服務品質及設施（備）、制度改進之參考，期能達成提供榮民有完善的安養、養護機制與頤養天年環境的使命。本研究發現： （一）財務構面：受訪者一致認為榮家應減少非必要之行政支出、加強財務稽查及內部控管機制，將有限預算完全運用在就養榮民的照護工作上。 （二）顧客構面：改善榮家的生活設施及環境、提升服務人員的服務品質、增加文康休閒活動、加強醫療照護，以提高年老榮民至榮家就養的意願。 （三）內部流程構面：建立一套標準的服務作業流程，加強服務人員及內部管理，對提升服務品質至為重要。 （四）學習與成長構面：為提升醫療照護品質，受訪者均認為應加強服務人員的基本醫療照護能力，及專業醫療人員的在職專業訓練教育，並增加醫護人員，以落實養護照顧。 關鍵字：榮民、榮家、平衡計分卡、財務構面、顧客構面、內部流程構面、學習與成長構面 / The subjects for veterans-home to take care of are veterans who are aged ex-servicemen and live helplessly. They spent their days in war and turbulent environments, therefore, most of them have eccentric and unsociable characters, hard to live with others. The requirements for veterans-home are different to other organizations. In order to get a better understanding for the mechanism of veterans-home, this study makes use of the four perspectives from balanced scorecard viewpoint which are financial, customer, internal processes and learning and growth. Through on-the-spot, long-term observation and interviews with the veterans-home personnel to discuss its operation mechanism and provide some suggestions for veterans-home to meet the requirements of aged ex-servicemen. And how does veterans-home make the best use of its resources, broaden its service subjects and promote its service quality while facing the social environment change. This study takes the four perspectives of balanced scorecard as its theory frame to research the settlement of veterans and the operation of settlement mechanism in our country, to offer some suggestions for the references of improving service quality and create a better living environment for the veterans. From this study we find that: 1. Financial perspective: interviewers believe that veterans-home should cut down its unnecessary administration expenses and enhance its financial audit mechanism, in order that the limited budget can be spent on the veterans. 2. Customer perspective: improve living facility and environment of veterans-home, promote the service quality of personnel, increase leisure activities and enhance medical treatment to raise veterans’ desires to live in the veterans-home. 3. Internal processes perspective: establish a standard operation procedure for service, enhance personnel and internal management. 4. Learning and growth perspective: in order to upgrade the medical treatment quality, all the interviewers believe that the basic medical treatment ability for service personnel should be enhanced, as well as the professional training for medical treatment personnel. Key Words : veterans, veterans-home, balanced scorecard, financial perspective, customer perspective, internal processes perspective, learning and growth perspective

軟體產業向來都是腦力密集產業，面對全球化的趨勢，其競爭層次早已不再侷限於國內，而是提升至跨國與跨區域的領域。因此唯有強化競爭力才得以屹立於產業中。 卡內基美隆大學的軟體工學院(Software Engineer Institute, SEI)制定之能力成熟度整合模型(Capability Maturity Model Integration, CMMI)，已成為國際軟體工程中廣泛認同的標準。行政院制定的六年國家展計畫(2002–2008)，其中數位台灣(e–Taiwan)專案中政府更擬定推動民間業者CMMI的計畫,以提升國內軟體開發的素質與強化國際競爭力。 CMMI的導入，無疑是希望從組織面、成本面、品質面等面向全面提升軟體的品質。然而在眾多的導入案例中，學術界對於台灣的軟體企業導入CMMI產生之影響所進行的研究論文相對匱乏。而且國內的資訊軟體業者普遍為中小型機構，是否可以獲得預期的效益也未可知，然在導入的過程卻必須先面臨接踵而來的衝擊。 本文針對已經有成功導入經驗的業者進行研究，藉由研究執行CMMI所衍生的負面衝擊並釐清這些衝擊產生的原因，以協助企業在開始執行之前便能了解其影響，以及相關衝擊產生之原因。讓企業經營階層在執行導入CMMI決策時有更為完整的參考依據，以降低導入CMMI時所衍生出的負面衝擊，進而提升效益。

企業的競爭，不再完全取決於企業規模，而是取決於如何對市場、客戶與競爭對手作出最佳及最快速的回應。迅速精準的決策以及執行力，是企業致勝的關鍵。因此，企業如何利用現有的資源，達成最有效率且具高價值之決策應用，以更進一步深化企業競爭優勢，符合企業e化追求的終極目標，為現代企業經營管理的重要課題之ㄧ。 個案公司之業務性質具有客戶集中、產品多元化、產品週期短、部分客戶採日式及時（Just in Time）存貨系統、訂單張數多但數量少（因為多數量產訂單均須經過少量的試產作業）等特性。在受限於客戶有較高議價能力的情況下，作業流程的效能與效率決定個案公司生存、成長與優勢競爭能力。個案公司在迅速回應及服務客戶之需求下，深度仰賴資訊系統處理相關業務的進行，e化程度並不低。但個案公司之員工已疲於應付日常的工作，而管理績效仍不彰。還有，高階主管認為內部提供之財務資訊無法作為報價參考及進行經營管理決策之基礎。 個案公司所面對的管理議題與作業流程有密切的關係，故本論文運用PWIO模式，從重現及診斷個案公司的作業流程為起點，於分析流程之實作後，一方面提出作業流程改善之建議，另一方面同時納入流程目標及衡量各項目標之績效評估指標，連結目標與指標間之因果關係至個案公司之平衡計分卡及策略地圖，以作為未來建立績效管理架構之參考。 此外，本論文嘗試將PWIO模式之分析結果與作業基礎成本制度之概念作結合，透過實作表之作業分析，辨識作業中心及成本動因，再於資訊系統裡擷取相關資源及成本動因資訊後，試算並比較傳統與作業基礎成本制度下之客戶別損益報告，提供高階管理人員對作業如何耗用資源有進一步的瞭解。本論文期望透過瞭解成本發生的真正原因以及對無效作業的辨識，協助個案公司強化成本的規劃與控制，進而改善企業運作之績效，增強企業的競爭能力。 / Nowadays, the completion between enterprises is not subject to the size of company but the way and lead time of response to the markets, customers as well as your competitors. The key successful factors are actually how prompt and accurate on decision making and execution. Therefore, one of the most important strategies is how to maximize the existing resources to build up the competition and reach the end goal of e-business. The business natures of the Company are specific customers, diversity of products, short product life cycle, Just in Time customer ordering process and numerous purchases with low quantities (prior to mass production requires test run with low quantity). Under the circumstances of buyer market and high negotiation power, the development and competition of the Company relies on the return of production as well as efficiency on process control. In order to response and serve customer needs, the Company has relied on the IT to handling business in depth. As such, the Company is highly e-businessness. However, the employees are exhausted on dealing with daily work as to poor efficiency. Further to that, high management believes that the financial information provided internally can‘t be neither the quotation base nor operating decisions. The management challenges of the Company are close relationship to the process control, therefore, in this article; I started my researches from review and analysis existing process via the Process-Wide Information Organism, PWIO model, to provide the suggestions to the process flow at the same time put in place the targets and evaluation indicators. Mapping the targets with said indicators to conclude the Balanced Score Card as well as the Strategy Map for the references to the Company on structure the efficient management in the future.

防火牆是現今網路中的重要設備，負責區隔內部網路和公共網路，維護內部網路安全。然而防火牆也存在幾個重要的問題，首先，防火牆的規則是由網管人員設定，近年來隨著網路科技蓬勃發展、虛擬技術大量應用，此項工作已帶給網管人員龐大的負擔。其次，防火牆雖可隔離外部網路，阻擋有害流量，但對內部網路的防範卻毫無用武之地。目前市面上普遍使用入侵偵測系統(IDS)進行偵測，但僅能在發現攻擊行為後發出警告訊息，無法即時處理。最後，企業在連外網路部分，通常採用多條線路進行備援，並倚賴多路頻寬負載平衡器(Multi-WAN load balancer)增加頻寬的使用率，但在線路數量上卻受限於廠商所制定之規格，無法彈性調整。而在負載平衡演算法方面，也只能基於網路特徵(IP位置)、權重比例(weight)或是輪詢機制(round robin)，無法依據目前網路狀況做出更好判斷。 為改善上述問題，本論文在軟體定義網路(SDN)環境下，使用交換機取代傳統防火牆設備，透過封包分析與信任觀測區間達到規則學習，並整合Snort入侵偵測系統，透過特徵比對，找出危害網路環境之封包，即時阻擋該危險流量。本論文也提出基於隨需(on demand)概念，動態調整防火牆規則，降低管理人員負擔。最後利用交換機擁有多個實體通訊埠的概念 ，依需求可自由調整對外及對內線路數量，不再受限於廠商規格，取代傳統多路寬頻負載平衡器，建構更彈性的架構。並透過收集交換機上的實體埠與資料流表中的資訊，即時評估網路狀況，加強負載平衡。為驗證本論文所提出之⽅法的有效性，我們使用Linux伺服器架設KVM、OpenvSwitch以及POX控制器實際建構SDN網路環境，透過發送封包對防火牆提出請求，以驗證實驗方法的正確性。 根據實驗結果顯示，本論文所提出之概念均能正確運作，有效降低調整防火牆所需之人工作業。在多路寬頻負載平衡器部分，本研究所提出之負載平衡方法，與round robin負載平衡方法相較之下，在最佳情況下，能有效提升約25%平均頻寬使用率，並降低約17.5%封包遺失率。 / Firewall is an important device that is responsible for securing internal network by separating Internet from Intranet, but here are several existing issues about the firewall. First, the firewall rules are set by the network admistrator manually. Along with the vigorous development of Internet technologies and great amount of applications of virtual technology in recent years. This work burdens the network adminstrator with a heavy workload. Second, the firewall is able to isolate the external network from harmful traffic, however, it can do nothing to the internal network. The common situation is to use IDS to detect the harmful packet, but it can only send an alert message to the adminstrater, no more actions can be done. Finally, most companies use several ISP connections to assure fault tolerance and use Multi-WAN load balancer to integrate those connections to enhance bandwidth utilization. But the number of WAN/LAN ports is set by the manufacturer, and the load balance algorithm is also limited by the manufacturer. It offers only a few algorithms (network-based features, round-robin, etc.), and there is no other way to provide more efficient algorithms. In order to resolve the mentioned problems, we propose an automatic firewall based Software Defined Network (SDN). We use Openflow switches to replace traditional firewalls, the system is able to learn the rules automaticlly by packet analysis during an observation interval. We aslo integrate Snort Intrusion Detection System (IDS) to localize the dangerous packets and block them immediately. Next, we propose an on-demand based dynamic firewall rules adjustment mechanism which is able to reduce management workload. Finally, we implement a Multi-WAN load balancer architecture and provide a more efficient load balance algorithm by collecting port usage and firewall rule information. In order to verify the proposed methods, we implement a SDN environment by using Linux Ubuntu servers with KVM, Open vSwitch and POX controller. According to the experiment result, it proves that the proposed method is able to reduce the firewall configuration effectively. In the Multi-WAN load balancer, experiment results show that our method outperforms round-robin argrithom in terms of average bandwidth utilization and packet loss rate by 25% and 17.5%, respectively.

本文的研究目的在於觀察美國總統歐巴馬任期內的美日同盟關係之互動，並加入當前國關學界對於「同盟政治」以及東亞區域安全課題的討論。由此，在研究過程中，首先詳述美國與日本的國家安全戰略與外交立場，以及兩國之間的互動如何有效維繫彼此的同盟關係。 在具體研究步驟上，同盟內部協調能力與面臨外在情勢的同盟凝聚力是本文主要探討的的兩大重點。本文首先將美日關係中的安全、政治與經貿議題當作同盟的內部因素，檢視美日同盟之間的合作與分歧議題，以及美國總統歐巴馬與日本首相之間的互動過程，藉此評估美日同盟的協調能力；另以中國因素做為外部因素，討論中國對於美日同盟的各項影響，再以案例分析，檢視美國處理中日爭執議題的立場與實際作為，觀察美日同盟與中國之間的互動過程，藉此檢視美日同盟的凝聚力。最後部分則總結美日同盟在歐巴馬總統任期內的整體變化與效能分析。 / This research focuses on the alliance politics of the US-Japan alliance in the Obama administration. From 2009 to 2014, the Obama administration has faced five different Japanese cabinets, both the governments of the US and Japan had different perceptions regarding the alliance cohesion and coordination. These perceptions, in addition to their political, economic, and secure interactions have created multiple impacts on the US-Japan alliance. The China factor is another key issue during this research. Although China and the United States are very far from being adversaries as they were in the beginning of the Cold War era, they do engage in issues like South China Sea, East China Sea, and the global economic competition. The Obama administration is also trying to avoid the alliance security dilemma—the risk of entrapment and the cost of abandonment—with the malign China-Japan relations. Besides, this research further investigates how the US-Japan alliance has adjusted itself to the changes and challenges in the global and the East Asia regional security.

保險契約承保範圍條款是契約當事人間權利義務的主要依據，而契約條款的解釋會左右雙方的權利義務，故而保險契約承保範圍的解釋，影響當事人權利甚鉅，本文即是討論保險約承保範圍的解釋方法。 第一章 表明研究動機、目的及研究方法。 第二章 討論保險契約的法律特性，並以保險契約具有最大善意契約的特性，進而討論被保險人有過失行為時，保險人可否主張抗辯。及保險契約是附合契約，並而討論保險契約有無消保法適用。 第三章 以一般保險契約解釋方法，諸如特別規定優先普通規定、探求當事人真意及對價平衡原則的解釋方法，在法律規定及法院實務的運用情形。 第四章 則討論承保範圍之因果關係，在相當因果關係與主力近因原則間，我國法院實務的適用情形。 第五章 是研究保險法有關解釋保險契約的規定，即保險法第54條第一項、第二項及第54條之一的規定，與民法、消保法的規定有何異同。 第六章 即介紹美國保險法學說「合理期待原則」，該「合理期待原則」與我國法律的比較，及其在法院判決適用情形。 第七章 結論則提出保險法第54條第二項修法建議。 /

本文以「歷史制度主義」為途徑，去分析毛澤東時期「二線分工」的運作與變遷。並就「歷史制度主義」的三個主要觀點，包括「路徑依賴」、「關鍵點」以及「漸續平衡」為架構，去鋪陳本文的論證。 首先，在「路徑依賴」上，本文認為因「民主集中制」的矛盾，使得中共政治在運作上，衍生出另一套非正式制度以修補之。而「二線分工」就是這套非正式制度，其目的是為了防制「民主集中制」的三項缺失，包括權力集中、非正式政治的影響以及政治繼承的危機。是故，只要中共堅持「民主集中制」，則「二線分工」就會成為一項路徑依賴，以修補「民主集中制」的缺失。毛時期「二線分工」的起點是在一九五六年九月的八大，該會決議重組中央書記處，以作為和中央政治局分工的機構。因此，開啟了毛時期「二線分工」的運作。 其次，在「關鍵點」的改變上，以一九五九年四月，毛辭去國家主席，退居政務二線為重要的關鍵。促成該關鍵點的成因上，可以「內因」和「外因」分別說明之。「內因」是起於反右運動、大躍進運動以來，逐步繁瑣的內政事務，使得毛決心辭去國家主席，以減輕工作負擔。「外因」則起於中蘇關係的惡化，使得毛有意識的了解培養革命繼承人的重要性，遂將劉少奇扶植至政務一線，以培養其接班能力。 最後，在「漸續平衡」上，在歷經一九五九年四月的「關鍵點」後，中共的「二線分工」運作由原來的「優勢政治」型演變為「權力平衡」型。在「關鍵點」之前，毛集黨務、政務一線於一身，可以直接參與黨務與政務決策的制定，因此呈現出以毛為主的「優勢政治」運作。但在「關鍵點」之後，毛雖仍居黨務一線，但因退居政務二線，所以大幅減少對於重要會議的直接參與，部分決策權轉移至劉少奇、鄧小平手中，故乃呈現出一、二線互為抗衡的「權力平衡」型。 本文在最後的結論，將討論毛時期立下的「二線分工」運作，對於後毛時期的延續性。此外，將提出中共政治的「二線分工」模式，以做為本論文的研究發現與研究成果。 / In the political regime of CCP, democratic centralism is the formal system of an organized form. “Two-front arrangement” is informal system, which is used to renovate three defects of democratic centralism, including the effects of informal system, power centralization, and the crisis of political successor. This article is used three concepts of ”historical institutionalism”, which are path dependence, critical juncture, and punctured equilibrium, to explain the transition of “two-front arrangement” in CCP. First, in the path dependence, “two-front arrangement” is a method used by CCP to repair the deficiency of democratic centralism. Second, the path of “two-front arrangement” was gone through two critical junctures of transition, one is the CCP twelve party congress in 1982, and two is the CCP sixteenth party congress in 2002. At last, the results of these critical junctures produced new punctured equilibrium . The work of “two-front arrangement” changed to patron-client type after the CCP twelve party congress and evolved to functional type after the CCP sixteenth party congress. The change of “two-front arrangement” is gradually evolving to some kinds of institutionalization. From the random type in Mao’s era, the patron-client type in Deng’s era, to the functional type in Jiang’s era, we can find that the “two-front arrangement” has remarkable function to repair three defects of democratic centralism as time went by. So we can take it as the formation of institutionalization. We analyze the “two-front arrangement” during Mao Zedong’s era. “First-front” leaders are those who participated in the policy-making process directly while leaders on the “second-front” are referred to those who only indirectly involved in the process. The article argues that the best way to identify leaders in their affiliation in the “two-fronts” division of work is to have a detailed breakdown on personnel in the highest decision-making bodies, the Politburo and the Central Secretariat. We divide Chinese leadership during Mao’s era into four categories according to official document and reputation and status of the leaders. The article further delineates the operation of the “two-front arrangement” according to the division of work between the party and the state, charisma of the leaders and formal institutions. At the end, we try to assess the impact of the “two-fronts” model on Chinese politics.

隨著女性大量投入勞動就業市場，家庭結構的轉變，核心家庭中的雙薪家庭盛行，兒童照護將不再是女性責任。托兒問題加上少子女化的現況，也已成為目前國家安全的重要課題。 本研究之研究途徑採用「行為研究途徑」，研究方法係採文獻探討法及問卷調查法，樣本來源以北、中、南勞工密集的工業區或科學園區鄰近的12家托育機構為主，總共發出500份問卷，回收443份問卷，刪除無效問卷42份，問卷有效回收率80.2%，分別以描述性統計、t檢定、單因子變異數分析、皮爾遜積差相關及多元迴歸分析等統計方法來探討各變項間之關係。 本研究結果發現： 一、企業提供彈性工時（地點）、托育津貼、員工親職教育活動、員工優質托育機構與資訊的選擇、組成員工托育的成長團體或支持團體對於「工作與家庭平衡」結果顯示有差異，另外，企業提供托兒福利措施中，「產假（陪產假）」對於「員工工作績效」結果顯示沒有差異。 二、企業托兒福利使用程度對於工作與家庭平衡與員工工作績效有顯著相關，並且有預測力。 三、工作與家庭平衡對於員工工作績效有顯著相關，並且有預測力。 四、工作與家庭平衡在企業托兒福利使用程度與員工工作績效之間產生中介效果。 / Nowadays, the structure of family has been changed because the huge numbers of woman are working in labor market. There are many dual-earner household among of nuclear family. Taking care of children is no longer the responsibility of woman, therefore, the current situation of childcare and low fertility have been the most important issues of national security. Behavioral research approach and the method of literature review and structural questionnaire method have been used in this study. The targets of samples included 12 child care institutions which are located in the work-intensive industrial or the neighboring science park among the area of north, middle and south of Taiwan. A total of 500 questionnaires were issued, 443 questionnaires have been recovered, 42 questionnaires are invalid which have been deleted. The effective rate of questionnaire is 80.2%. To find out the relationship among these materials, the method of Descriptive Statistics, t Test, One Way Analysis of Variance, Pearson, Product Moment the Correlation, Multiple Regression have been used in this study. The results showed that: 1. It affects work-family balance if the enterprise provides: flexible working hours (location), child care allowance, the activities of staff parenting education , the information of choosing a quality child care institution and the growth or support group composed of staff. In addition, the result shows that there is no difference if the enterprise provides "maternity leave, (paternity leave)" which is one of the measures of child care welfare. 2. It will affect and predict work-family balance and job performance if the enterprise provides corporate child care. 3. It exists remarkable relationship between work-family balance and job performance. The relationship is also predictable. 4. Work-family balance has become the mediation role of corporate child care and job performance.