廣告訴求的方式可分為理性及感性，所造成的說服及溝通效果也有不同。一則好的廣告必須針對產品特性及消費者特徵，設計正確的訴求，以達最佳的溝通效果。為能設計有效的廣告，必須對廣告訴求的效果進行釐清，本文主要的目的有三。其一，探討理性訴求、感性訴求及兼具訴求的廣告效果；其二，產品之涉入程度、購買決策程度與廣告訴求之關連；其三，消費者之腦側化、產品知識與廣告訴求之關連。 本文在實證分析方面，採用實驗法進行，探討訴求在平面廣告上的運用。主要的操弄變數有廣告訴求型態、產品的涉入程度、產品的購買決策、受測者的側腦偏向、受測者的產品知識等五個。希望透由變數的操弄，瞭解廣告訴求適用的時機，並對學術上及實務上提供一些建議， 經由實證分析後，結論如下： (1)理性訴求可以增加產品對消費者的說服效果，感性訴求可以增加產品對消費者的情感效果，兼具訴求融合了說服效果及情感效果。 (2)在資訊處理過程中，注意過程的來源為圖案，理解、接受、保留過程為文案所支配。 (3)複雜購買決策的產品應該使用理性訴求，簡單購買決策的產品較適合使用感性訴求及兼具訴求。 (4)高度涉入的產品宜使用理性訴求的廣告，低度涉入的產品宜使用兼具訴求或感性訴求的廣告。 (5)複雜決策購買可使用理性訴求，降低失調購買及尋求多樣購買可使用兼具訴求，習慣性購買可使用感性訴求。 (6)兼具訴求較能同時滿足左腦側化及右腦側化消費者的偏好。 (7)對產品知識低的消費者可使用感性訴求的廣告。

McQuail在討論大眾傳播與社會變遷的關係時，認為社會與文化若互相影響則形成互賴關係。從1973年以降，中華三菱的廣告主要受社會變遷的影響而少反向影響社會，摘要如下： 一、從單一媒體到全傳播媒體　 早期報禁使報紙獨大與寡占，閱聽眾訊息來源有限多只使用報紙；1993年中華進入轎車市場後始大量使用電視搭配報紙露出；2000年因媒體環境複雜，專業媒體代理商針對媒體與目標客層特性進行波段媒體操作，使廣告訊息更有效傳遞。 二、從解說產品到說故事的汽車品牌 自由化時期前，中華三菱因僅有商用車，平面廣告皆採用產品特色的理性溝通，如同Otto Kleppner的廣告螺旋理論，當商品在拓荒期時要訴求功能，在競爭期面臨眾多品牌時要強調商品的獨特性，在鞏固期中華三菱廣告則採故事性較多的感性訴求建立品牌形象。 三、炫耀性消費的文化浮現與普及 從1996年Cefiro出現後，汽車廣告中呈現豐富豪華的配備，消費者進入Baudrillard的「炫耀性消費」社會。中華三菱從早期以商車頭家體驗證言到1997年休旅車推出後，各車廣告皆針對目標客層在廣告中呈現身分的識別與彰顯。 四、廣告訴求從高涉理性到高涉感性 「FCB 廣告模式」中發現中華三菱的廣告從高涉理性商品移轉到高涉感性商品，會發生這樣的現象跟經濟與消費文化有高度正相關，而汽車有關商品理性層面，消費者已有更多能力與訊息可做判斷，至於如何打動則要靠更多的感性訴求。 1970到2010年代的社會，從一個大家彼此認識的恬靜社區逐漸到誰也不認識誰的異化社會(alienated Gesellschaft)，不同階級使用不同的物品彰顯所在的社會結構中位置，中華三菱的廣告則不斷提供並呈現社會中產階級想要模傲的價值觀。 / When McQuail discussed the relationship between mass communications and social changes, he believed that society and culture form into a relationship of interdependence if they influence each other. This research analyzed CMC Motor's advertisements and found them influenced by Taiwanese social changes much more than the degree they have influenced society. A. From a single medium to IMC media Newspapers had been the major information source for the audience in Taiwan. When CMC Motor joined the market in 1993, automobile industry began to apply plenty of TV commercials along with advertisements in the papers. Since 2000, agencies have run advertising on targeted audience making messages effectively delivered. B. A brand from product facts-explanation to story-telling In early days, CMC Motor took rational manners in print advertisements, as Otto Kleppner puts that a product should appeal with its functionality at the pioneering stage; story-enriched emotional appeals have been applied when the company reached the stage of consolidation. C. Emergence and popularization of conspicuous consumption Cefiro hit the market in 1996, advertised as a luxuriously equipped sedan--that was the time when consumers moved into “conspicuous consumption” society. All CMC Motor advertisements have appealed to status identification and recognition of targeted consumers. D. Highly involvement of advertising appeals: from rational to emotional CMC Motor's advertisements transferred into highly involvement/affective from highly involvement/rational,which is quite related to economy and consumption culture. Consumers are able and informed to make decisions nowadays, while emotional appeals are more needed for touching their hearts. From 1970 to 2010, Taiwanese society transformed from a place where people knew each other into an alienated Gesellschaft. Society members from different status use different things to recognize each own position, meanwhile CMC Motor's advertisements keep presenting values the middle-class desire to intimate and to be proud of. automobile advertisement, consumption society, advertising appeal, social change, conspicuous consumption

殘酷時尚議題已成為當代的芒刺，對動物保護團體及人權組織形成挑戰。善待動物組織(People for the Ethical Treatment of Animals：PETA)是目前規模最大、發展最完善的動物權利組織，其廣告往往能在人們心中喚醒善待動物的意識。PETA首次在時尚雜誌上發起的反對毛皮廣告活動，即獲得「非營利組織最佳廣告獎(Best Ads Produced by a Nonprofit)」。 本研究的宗旨為，展示公益內容廣告運動可在任何市場導向的經濟體中運作。本研究列舉PETA的PSA廣告範例如下：「我寧願裸體」（“I’d rather go naked”, 1992年) 、「毛皮代表死亡」(“Fur is dead”, 2001年)、「對皮膚感到自在」(“Be comfortable in your own skin”, 2003年)、「拯救海豹」(“Save the seals”, 2009年)。「毛皮」 （“Skins”）主題上述廣告皆由知名女性代言。 本研究為質量研究，採用射影技術(projective technique)及深入訪談，調查結合訊息與圖像的PSA廣告在傳達動物權力相關議題時的效果。本研究將指出這些廣告可如何透過1.有創意、逼真的圖像、2.說服力的寓意訊息及3.知名代言人，加強傳遞人與自然關係的概念。 本研究發現，具說服力的訊息必須擁有逼真、富含寓意、簡潔、清楚等特性，且僅有在搭配適當的圖像時，才能發揮效力。此類圖像必須擁有不含混、非情色誘因、有創意、外來風或暗中使用性訴求等特性。廣告必須同時訴諸感性訴求及現實主義，並由知名、受人敬重的代言人出演。當公益廣告意圖以幽默感營造有利的風趣情境時，就不應使用嚴肅形象，或要求觀眾訴諸行動。至於訴諸恐懼類的公益廣告，則結合令人反感的圖像特徵及寓意訊息，仍可營造有利觀眾回應的情境，然而太過強烈的反感特徵有時會造成觀眾無法掌握寓意，導致觀眾無法回應。訴諸恐懼類平面廣告所引起的觀眾回應差異，以及本研究的局限性，可歸因於應答者的文化差異。 本研究做出結論為，擁有優良公眾形象及正面背景的知名代言人，可成功向大眾傳遞寓意訊息。再者，有創意、逼真，但不過度暴力、過度情色的圖像可吸引觀眾目光，促使大眾意識並做出反應。 / In the Modern Age the problem of killing fashion has become a thorny issue for the fashion industry, animal rights protection organizations, animal world and humanity. In this respect, People for the Ethical Treatment of Animals (PETA) performs as the largest and most highly developed animal rights institution in modern countries. PETA’s advertising has made a revolution in people’s minds concerning the ethical treatment of animals and already the first advertising campaign by PETA received the “Best Ads Produced by a Nonprofit” Award for its anti-fur advertising campaign in fashion magazines. The purpose of the study is to show how such social content advertising campaigns can work in all countries that are learning to live under market-driven economies. This research concerns properly selected print PSA samples of “I’d rather go naked” (launched in 1992), “Fur is dead” (launched in 2001), “Be comfortable in your own skin” (launched in 2003), and “Save the seals” (launched in 2009) campaigns presented by a number of celebrity spokeswomen posing for PETA’s “Skins” print advertisements. Based on qualitative research with the use of projective techniques and in-depth interviews, the study investigates the impact of a combination of PSA specific messages and image characteristics concerning animal rights using Public Service Print Advertising. The research will show how these ads hopefully can improve their effectiveness in order to achieve more respect for the human-nature relationship by using 1) Creative, realistic images, 2) A powerful educational message, and 3) A highly respected and appreciated celebrity spokesperson. The study found that a strong persuasive message is defined as realistic, educational, laconic, clear and the advertisement is ultimately effective only when used with proper image characteristics. Such image characteristics are non-vulgar, non-sexually distracting, but creative, exotic, or latent in sexual appeal. An advertisement should use emotional appeal and realism, presented by a celebrity spokesperson with a respected personal background. While PSA uses a high degree of humor to produce favorable and amused attitude, they do not present a serious image or promote a call to action. Regarding using fear appeal, strongly unpleasant image characteristics combined with educational messages still may produce a favorable and responsible attitude. However, it was found that unfavorable perceptions caused by strongly unpleasant images sometimes distracted viewers from the educational message or failed to produce a responsible reaction. The striking differences among public responses regarding fear appeal in print ads and study limitations can be attributed to cultural differences within respondents. The study has concluded that strong educational messages spoken by highly trustworthy celebrities with positive background activity makes the public listen. Furthermore, creative, realistic, but not overly-violent or overly-sexual images catch the viewer’s attention, makes the public more aware and encourages responsible thinking.

網路技術的發展與進步，改變了人們日常生活中的溝通習慣，也讓網路成為人際溝通與獲取資訊的主要來源。對於尋求日常生活不論食、衣、住、行各類資訊的民眾而言，網路無疑是一種既快速又便利的取得資訊來源。透過彼此使用、購買經驗分享與傳授，網友們相互提供的口碑資訊得以在網路的虛擬空間裡不斷地累積擴散。其中，香水虛擬社群成員間的互動與口碑訊息交流，為本研究所感興趣欲進一步研究的議題。 本研究以虛擬社群台大PTT Perfume 板的成員為調查對象，以社會資本理論歸結出的成員特性: 相似性、認同感及信任感三構念，來探討影響社群使用者知識分享交流的動機與其對網路口碑訊息傳遞的影響；另以訊息訴求與訊息框架二構念來研究其對社群使用者溝通效果及後續口碑傳播意願的關聯。本研究以「問卷調查法」進行資料的蒐集，共蒐集有效樣本問卷227 份，使用SPSS 18.0 來進行資料分析，以檢驗本研究模型和相關假說。 研究結果發現: (一)、社群成員的「相似性」不論對成員間的「知識貢獻」、「知識欲求」與「口碑傳播意願」，均有顯著正向的影響。社群成員的「認同感」對成員間的「知識貢獻」與「口碑傳播意願」，有顯著正向的影響；但對成員的「知識欲求」則無顯著影響。社群成員的「信任感」對成員間的「知識欲求」有顯著正向的影響；但對成員的「知識貢獻」與「口碑傳播意願」則無顯著影響。(二)、「正面框架」的訊息表達方式，以及不論「理性」、「感性」、或「自我象徵」的訊息訴求，對於社群使用者均能帶來正向顯著的「溝通效果」；另外，訊息的「溝通效果」，會對社群成員網路口碑傳播的意願帶來顯著正向的影響。(三)、最後，Perfume 板虛擬社群成員間的「知識交流」程度，亦會對社群內的「口碑傳播意願」帶來顯著正向的影響。 / The development and progress of Internet technology has changed human communication, especially interpersonal communication and information searching. Moreover, the Internet has become a convenient communication channel in our daily life for gathering product-related information. Product users can share their purchase and usage experience with one another over the virtual network and the impact of online word-of-mouth is escalating. Accordingly, this study is to discuss the sharing and transmission of the online word-of-mouth about perfume among the virtual community members. Data were collected by an online questionnaire survey from 227 members of PTT_Perfume, which is one of the most famous virtual communities in the area of BBS. The study incorporates similarity, identification, and trust from the perspective of the social capital theory to discuss the knowledge sharing intention and their influences on the word-of-mouth transmission；Besides, it investigates how the message appeals and message framing affect the communication effect and how online word-of-mouth spreads among the virtual community. The data analysis was conducted using SPSS 18.0. The findings of this research reveals that community similarity is positively associated with the knowledge sharing and the intention of online word-of-mouth transmitting；Identification is positively associated with the knowledge contribution and the intention of online word-of-mouth transmitting；Trust is only positively associated with the knowledge acquisition. Second, positive framing, rational, emotional and self-expressive appeals all have positive influences on communication effect. Finally, the communication effect of messages and the degree of knowledge sharing both have positive impacts on the intention of online word-of-mouth transmission.

Abstract The current study is a content analysis of airlines’ printed ads, exploring an intersection of country-of-origin (COO), advertising appeals (rational and emotional), and cultural values (Eastern or Western). The study focuses on airlines advertising to understand the role of COO and its interaction with ad appeals and cultural values. The goal of the study is to explore the ways in which airlines or service businesses (selling intangible products) communicate with consumers about the values and meanings in their advertising, especially since the market for travel services is growing and the airline industry is facing drastic competition. The statistical analysis showed clear consistent patterns in the use of COO and other advertising appeals: the ads that used COO are more likely to use emotional appeals and express more Eastern values. Adding to our understanding about the branding of airlines, the findings are in line with the literature that claimed emphasis on emotional aspects for service advertisements. Implications for practitioners are also discussed. Key words: airlines, country-of-origin, services, advertising appeals, cultural values, content analysis / Abstract The current study is a content analysis of airlines’ printed ads, exploring an intersection of country-of-origin (COO), advertising appeals (rational and emotional), and cultural values (Eastern or Western). The study focuses on airlines advertising to understand the role of COO and its interaction with ad appeals and cultural values. The goal of the study is to explore the ways in which airlines or service businesses (selling intangible products) communicate with consumers about the values and meanings in their advertising, especially since the market for travel services is growing and the airline industry is facing drastic competition. The statistical analysis showed clear consistent patterns in the use of COO and other advertising appeals: the ads that used COO are more likely to use emotional appeals and express more Eastern values. Adding to our understanding about the branding of airlines, the findings are in line with the literature that claimed emphasis on emotional aspects for service advertisements. Implications for practitioners are also discussed. Key words: airlines, country-of-origin, services, advertising appeals, cultural values, content analysis

本論文主要探討愉悅的嗅覺刺激對產品評價與資訊處理的影響。透過兩個子研究分別瞭解產品嗅覺刺激與情境嗅覺刺激各自的影響，以推敲可能性模型做為貫穿全文的主要理論模型，並從多元角色觀點與享樂權宜觀點建構整合模型。產品嗅覺刺激指與產品本身直接有關的氣味，過去在此議題上的研究缺口有二，分別為未考量區辨氣味與產品搭配適合性所需具備之動機，以及不同產品類型之調節效果，例如，氣味對於家用清潔品及保養品的診斷性及攸關性皆較高，但對於筆記型電腦、手機、手錶或隨身碟等產品之診斷價值較低。情境嗅覺刺激指存在於情境中但與被評估之標的產品無關的氣味，過去缺乏探討情境嗅覺刺激影響資訊處理模式之相關研究，但此議題無論對學術或實務都相當重要，因為許多研究人員皆不斷地想探索那些因素會影響人們的資訊處理模式。而且，行銷人員總是希望能藉由產品資訊說服消費者，尤其當不知名品牌的新產品問世時，更仰賴消費者對產品資訊的仔細處理而被說服，進而產生較佳評價。因此，若能進一步瞭解情境嗅覺刺激對資訊處理的影響，對行銷人員在氣味氛圍的營造與操作上，將可提供可參考的方向。 本論文透過兩個子研究並採用實驗法，分別瞭解產品嗅覺刺激與情境嗅覺刺激的影響。研究一又可分為兩個主題，主題一採3 (產品嗅覺刺激：無vs.適合性vs.不適合) * 2 (嗅覺刺激診斷性：高vs.低) *2 (涉入程度：高vs.低)之12組受測者間實驗設計。主題二為情境嗅覺刺激之前導研究，採3 (情境嗅覺刺激：無vs.適合性vs.不適合)之3組受測者間實驗設計。研究二採2 (情境嗅覺刺激的提供：有vs.無) * 2 (廣告訴求：享樂vs.功利) *2 (產品論點品質：強vs.弱)之8組受測者間實驗設計。 關於產品嗅覺刺激有三點重要發現，分別為：(1) 對低資訊處理涉入者來說，無論嗅覺刺激是否具診斷性，氣味愉悅性都是主要的影響因素，此時，產品嗅覺刺激乃為情感性角色，因任務結果對低資訊處理涉入者並不攸關且不感興趣，在這種情況下，其易採取週邊說服路徑，視產品嗅覺刺激為週邊線索，只要氣味具愉悅性，雖適合性不高，仍可提升產品評價。(2) 對高資訊處理涉入者來說，嗅覺刺激具診斷性時，產品嗅覺刺激主要扮演認知性角色，因任務結果對高涉入者為攸關且感興趣，在此情況下，其易採取中央說服路徑，視該氣味為攸關判斷的產品論點，所以會仔細推敲該嗅覺刺激與產品的關係，以決定搭配適合性，對於適合的嗅覺刺激評價會比不適合的佳，此時，嗅覺刺激適合性就類似於強弱產品論點的角色。(3) 當嗅覺刺激不具診斷性時，其認知性角色就會消失，此時，高資訊處理涉入者仍然採取中央說服路徑，但氣味已被視為與判斷無關的週邊線索，所以高涉入者並不會再仔細推敲該嗅覺刺激與產品的關係，適合與否也就不會產生差異，甚至高涉入者還會啟動修正機制，排除氣味愉悅性的影響。 在情境嗅覺刺激部份亦有四點重要發現，分別為：(1) 當愉悅的情境嗅覺刺激存在時，會有助於增加知覺者的正向心情，進而增加消費者對情境標的產品之資訊處理程度並促進其採取中央資訊處理路徑，對於強勢論點品質之產品評價會優於弱勢論點。(2) 愉悅的情境嗅覺刺激也會改變消費者對不同產品資訊類型的偏重，即在資訊處理或編碼階段會對享樂資訊特別關注，因此，在事後對於享樂資訊的提取比率較高，上述效果在享樂廣告訴求下更為明顯。(3) 有愉悅的情境嗅覺刺激存在時，會讓消費者對享樂訴求廣告之產品評價優於功利訴求。(4) 本研究進一步建構情境嗅覺刺激影響產品評價之多元關係，結果發現當產品類型較偏功利性時，則情境嗅覺刺激會先經由引發好心情再增加資訊處理程度，最後才影響產品評價，其中正向心情與資訊處理程度在模式中都是部份中介的角色，當產品類型較偏享樂性時，則情境嗅覺刺激影響產品評價就完全經由心情機制。 / This study adopts a multiple-role view from the elaboration likelihood model (ELM) and hedonic contingency model to explore the influences of product scents and ambient scents. The product scents are scents that consumers smell directly from products. In the literature on product scents, there are no research studies considering the moderate role of product types and the motivation to recognize scents appropriately. Ambient scents are scents smelled that are unconnected to products. In the literature on ambient scents, there are no research studies considering how ambient scents can influence information processes. However, many scholars want to explore the factors that can influence information processes. Furthermore, a new product launch by an unknown brand can convince consumers depending on consumers’ careful processing of product information. Thus, this issue is very important to academic study and practice. This study adopts two experiments that realize the effects of product scents and ambient scents separately. Study One can be divided into two parts. Part A adopts a 3 (product scents: none, fit, unfit) * 2 (involvement: high vs. low) * 2 (diagnostic of scents: high vs. low) between-subjects design. Part B is a pilot study of ambient scents that adopts a between-subjects design with 3 factors (ambient scents: none, fit, unfit). The Study Two adopts a 2 (ambient scents: yes vs. no) * 2 (advertisement appeal: hedonic vs. utilitarian) * 2 (argument quality: strong vs. weak) between-subjects design. The results of Study One have three points: (1) for consumers with low involvement in tasks, whether scents are diagnostic for products or not, pleasant scents have significant effects. Because people who are involved in tasks at a low level and are not concerned or interested in outcomes, they are almost persuaded by peripheral routes and regard product scents as peripheral cues. Even though the scents do not fit with the products, they still can cause positive product evaluation depending on the nature of the pleasure. For people with low involvement in tasks, product scents mainly play an emotional role. (2) For people who are highly involved in tasks and really concerned or interested in outcomes, they are almost persuaded by central routes and regard product scents as arguments, especially when scents are diagnostic for products. For them, product scents not only play an emotional role but also a cognitive role. They will evaluate the similarities or differences between products and scents. A scent that fits with a product will cause a more positive product evaluation than a scent that does not fit a product. (3) For consumers who are highly involved in tasks, as scents are not diagnostic for products, the cognitive role will disappear. The scents are regarded irrelevant to product evaluation, so consumers do not evaluate the similarities or differences between products and scents. Whether a scent fits a product or does not is unimportant for them; furthermore, they will correct for and eliminate the effects of pleasant scents in product evaluation. The results of Study Two have four points: (1) when pleasant ambient scents can be provided by marketers, they can cause a positive mood among perceivers and enhance the level of information processing toward the focal product within the context. Furthermore, pleasant ambient scents can encourage consumers to adopt central routes to process information. People will evaluate products with strong argument quality more positively than products with weak argument quality. (2) Pleasant ambient scents also draw people’s attention toward different information types. People will attend more to hedonic product information, especially with hedonic advertisement appeal. (3) A pleasant ambient scent that matches a hedonic advertisement appeal can cause a more positive product evaluation than a pleasant ambient scent that matches a utilitarian advertisement appeal. (4) For a utilitarian product type, the effects of pleasant ambient scents on product evaluation will cause a positive mood and enhance the level of information processing. Mood and cognition play a partial mediation role. For a hedonic product type, the effect of pleasant ambient scents on product evaluation is fully mediated by a positive mood.

「廣告說服效果」不論在學術或實務界，一直是個重要的議題。儘管廣告形式、內容等不斷創新、企圖吸引更多消費個體的目光，然不可忽視的是，「消費個體」始終為決定廣告宣傳有效與否的關鍵。雖然，過去已累積不少探討「消費個體」和「廣告說服效果」間關係的研究，但隨著世代的更替，市場的主要消費族群不斷在改變，因此，若要有效運用廣告宣傳策略、成功推廣產品，就必須了解「年輕世代如何看廣告」。 　　然世代的更替也帶來個體消費特質的轉變。對年輕世代來說，消費是一種「表達自己」的方式，他們在消費中不僅講求產品的「實用」，也追求使用產品的「享樂」感受。而過去雖有不少研究從不同的角度（如：消費個體、廣告訴求方式、產品屬性等）來探究「廣告說服效果」，不過，卻還沒有相關研究從「享樂」和「實用」的觀點來探討。因此，本研究鎖定「享樂」和「實用」二面向，從「人」的角度出發，試圖瞭解，什麼樣的廣告呈現較能說服年輕世代？也就是什麼樣的廣告元素搭配對年輕世代而言，能產生較好的說服效果？ 本研究採實驗法，採用2 x 2 x 2的多因子設計，主要的自變項為：「個體的消費價值（享樂v.s.實用）」、「產品功能的屬性（享樂v.s.實用）」和「廣告訴求的呈現（享樂v.s.實用）」，依變項則包括：「廣告態度」、「產品態度」和「購買意願」。其中，「廣告態度」又分「廣告信賴態度」和「廣告喜愛態度」。研究主要以「個體的消費價值」為軸，探討其和「產品功能的屬性」一致與否，對廣告說服效果的影響？以及其和「廣告訴求的呈現」一致與否，對廣告說服效果的影響？研究結果發現： 　1.在「個體的消費價值」和「產品功能的屬性」交互效果部分，兩變項 在「產品態度」上有接近顯著的交互作用，在「購買意願」上則有顯著的交互作用。若再經單一層次事後比較分析，發現：當廣告強調「享樂性」產品功能時，具「享樂消費價值」的個體將比具「實用消費價值」的個體，在「產品態度」、「購買意願」上有較好的說服效果。 　2.在「個體的消費價值」和「廣告訴求的呈現」交互效果部分，兩變項在「廣告信賴態度」上有接近顯著的交互作用，在「產品態度」上則有顯著的交互作用。其中，「產品態度」部分經單一層次事後比較分析，發現：當廣告以「享樂價值描繪（訴求）」為主時，具「享樂消費價值」的個體將比具「實用消費價值」的個體，對廣告中產品的態度較好。 　　進一步將分析結果應用在廣告實務上，本研究建議，以年輕世代為主要目標對象之科技產品的廣告宣傳策略，應先以「享樂性」產品功能為主打，藉此來影響年輕世代對廣告的信賴和喜愛。同時，亦可藉由年輕個體「享樂」與「實用」消費價值的區隔，來掌握廣告宣傳策略的成效。其中，「性別」或可作為一種區隔年輕個體「享樂」與「實用」消費價值的簡易方式。 　　不過，需特別注意的是，此處的科技產品乃指：不特別針對男性或女性的需求去設計、且男女性普遍都能接受的科技產品，即「無顯著性別導向」的科技產品，如：手機、多媒體播放機等。換言之，在「無顯著性別導向」的科技產品上市之初，應先掌握具「享樂消費價值」的年輕消費個體，也就是以「年輕女性」為主要目標對象，對此消費族群強打產品的「享樂性」功能，並搭配使用以「享樂價值描繪（訴求）」為主的廣告呈現，此相對於具「實用消費價值」的個體（即年輕男性），將在「產品態度」和「購買意願」上有較好的說服效果。

現今社群媒體已經是人們生活的一大部分，而網路提供了更容易與消費者接觸的平台給廠商呈現其廣告訴求，廣告訴求是一種策略，利用其所呈現的訴求說服消費者作出購買決策，或是改變消費者對於品牌的態度。本研究探討廣告內容的訊息訴求對於消費者購買決策的影響，並利用推敲可能性模型分析消費者的決策路徑。 因為先前針對推敲可能性模型的決策路徑主要都是以推論為主，本研究設計了一個測量中央及邊陲路徑的問卷，藉此了解受測者實際感受到的決策路徑。而整體的問卷透過一個網路實驗收集資料，結果發現廣告訴求對思考路徑有顯著的關係，理性的廣告訴求會使消費者傾向於使用中央路徑；感性的廣告訴求則會使消費者傾向於使用邊陲路徑，而認知需求會對這個關係有交互作用的影響。同時也發現思考路徑對於購買意願會有顯著影響，不同的產品類型會對於這個關係有交互作用的影響。 / Social media and the Internet are inseparable elements of modern human life. Online advertising becomes a popular method for vendors to access their consumers. Advertising appeals are important in attracting consumers’ attention of products and services. In this study, we investigate the effect of online advertising appeals on consumer’s purchase decision using the Elaboration Likelihood Model (ELM) that proposes a central-peripheral dual-route persuasion mechanism. We designed an instrument to measure the perceived route in decision processes and applied it in an online experiment to examine how different appeals affect the central and peripheral routes in consumers’ decision processes. The results indicate that advertising appeals have significant effect on decision routes. Cognitive needs are found to have interaction effects. Decision through different routes also have significant effect on consumers’ decision, while product types have moderation effects.

軟體專案承諾升級現象發生時，可能會造成更多資源成本的投入，若投入更多的資源，而專案依然失敗，則會造成更多的浪費，是企業界最不希望看到的情形。本研究利用推敲可能性理論探討此現象，了解不同的說服方式如何影響受測者的決策過程。根據遇到專案的狀況，依照訊息訴求分成理性訴求與感性訴求的敘述方式，加入框架效應 (正向／負向) 以及訊息強度 (低／中／高) 兩變數，以自我責任作為調節變項進行探討，研究在不同情況敘述下，決策制定者接收專案訊息描述後其決策過程中的推敲可能性，以及推敲可能性與決策之間的關係。 研究發現如下： 1. 單一效果影響下，訊息強度中比起其他兩個強度較容易引起訊息接收者運用中央路徑思考。 2. 訊息訴求、訊息框架以及訊息強度會交互影響受測者推敲可能性，在正向框架下，訊息訴求與訊息強度對訊息接收者運用中央路徑做決策有顯著的交互作用。 3. 在訊息強度中與強的情況下訊息訴求與訊息框架對訊息接收者運用中央路徑做決策有顯著的交互作用。 4. 在感性訴求、正向框架與訊息強度強的訊息描述下，訊息接收者運用中央路徑思考時，較不容易做出承諾升級的決定。 5. 在自我責任調節下，則是感性訴求、負向框架與訊息強度弱的訊息描述，會引起訊息接收者運用中央路徑思考時，較不容易做出專案繼續的決策。 / Escalation of commitment is common in software project development. There are a few theories that have been used to explain this behavior, including the framing effect and self-responsibility. This study investigates the issue from the dual-path elaboration likelihood model (ELM) to examine how different persuasion routes may play roles in the decision process. An experiment was designed to study the effect of different descriptions of project status that may lead to different decision routes (central versus peripheral routes). The experiment design includes message appealing (rational vs emotional appealing), message strength (strong, medium and weak), and framing (positive vs. negative) as main variables and the responsibility as a moderator. The subject was asked to decide whether s/he would continue the project under a given scenario. Our results includes the following: 1. Message appealing, message framing, and message strength have significant interaction effect on the subject’s decision routes; 2. In positive framing, message appealing and strength has significant interaction effect on the use of the central route; 3. When message strength is medium or strong, message appealing and framing has significant interaction effect on the use of the central route; 4. Regarding to decision escalation, the likelihood of escalation is lower when the decision route is central (thinking) under the emotional appealing, positive framing, and strong message; 5. The likelihood of escalation is lower when the decision route is central under the emotional appealing, negative framing, and weak message description.

廣告的目的，是用來與「目標消費者」進行訊息溝通與傳達，而不是自我藝術美感的創作與表達。廣告的內容，是將「廣告訊息」，藉由編碼，正確的傳遞給目標消費者（閱聽人）。而有說服力的廣告，就會是可以幫助銷售的好廣告。在消費者對於廣告解讀的論述中，出現了許多影響訊息說服與溝通的閱聽人的心理意識，包括了消費者的特質、生活型態、價值觀，文化、社會認同、社會地位、群體同儕、品味、成就、以及夢想等。越能以這些因素，引起閱聽人共鳴，就能夠越容易完成訊息傳遞的目的。 而這些心理意識，就是「內團體意識」中，區分內、外團體的歸因要素。有了情感上的歸屬，訊息傳遞就可以比較容易。電視廣告在「內團體意識」的包裝下，消費者（想要）及（接受）的心理因素不斷的被提到，被群體「認同」的需求，一再的被滿足，期望一再的被塑造。隨著「內團體意識」的表現，在經歷了認知、情感、行為三個階段後，溝通目的才開始清楚的完成。 　　為瞭解「內團體意識」如何建構電視廣告訊息？有何表現上的可歸納的操作指標，本研究以內容分析法，選擇自1980年～現今2009年之間，具有「內團體意識」表現方式的電視廣告影片110支，以年代別及FCB模式商品分類別兩種方式，進行包括表達元素、表達形式、背景歸因、社會歸因、文化歸因、生活風格歸因、個體歸因等相關要素的表現分析與研究。 研究整理後發現，「內團體意識」在電視廣告訊息的表現中，以「情感認同」為核心，藉由「滿足需求」、「消費描述」及「建構想像」做為基本創意概念。另外，電視廣告片中大多必要且慣用「內團體意識」，甚至在許多的電視廣告中，會有一個或多個內團體意識的歸因元素同時存在。部份內團體意識，只是創意與橋段的表現，與原本要訴求對象的「團體意識」並不會衝突。最後也發現，似乎越是特殊的商品或勞務，就越需要使用「內團體意識」，來做為電視廣告中重要溝通核心。 關鍵字：內團體意識、廣告表現、團體認同、廣告訴求、團體偏私、核心概念、訊息解讀、情感認同、歸因要素、背景歸因、社會歸因、文化歸因、生活型態、個體歸因、廣告創意、訊息策略、說服理論。 / The intention of advertisement is to provide a message to the targeted consumer and communicate rather than a presentation of individual expression and creativity. The core meaning of an advertisement is to transfer a key message embedded with advertising means successfully to its target receiver; furthermore, an outstanding advertisement will be able to fulfill the intention of marketing and sales. An exposition regarding consumer advertisement decoding denoted numerous variables that potentially alter the protocol of message receiver and his way of interpreting a message. This includes an individual consumer’s characteristic, lifestyle, value, culture, social acceptance, social status, social circle, taste, accomplishment, and vision. Messages embedded with such variables tend to create sympathy between the message and the receiver; as a result, creates a psychological bonding in which grows more powerful whenever a new variable reaches its echo with the receiver. Such psychological behaviors are the essential attributes differentiating the in-group consciousness from out-group consciousness of an individual. With a sentimental bonding, messages can be transmitted more accurately and efficiently. Television advertisement exercise constant implicit of this in-group conscious behavior, by repeating intimation of “desire” and “acceptance” to the receiver, continuous fulfillment of ones the necessitate aspiration, and constant creation of expectation. As the realization of the in-group consciousness continues, the purpose of communication is only fully accomplished after an individual have gone through acknowledgement, emotion, and into action. To understand how in-group consciousness establishes and executes television ad messages and its protocols. This research suggested using content analysis; by selecting 110 Television ad clips that possesses in-group consciousness implementation in between 1980 to 2009 and analyze them in two ways–era differentiation and product type under FCB protocol. This study focused on observing and analyzing the performance of variables such as expressing element, expressing form, background, social, cultural, lifestyle, individual attributes, and other related elements. 　　After the compilation of results, this research suggests that most television ads exercise in-group consciousness intentionally to create a common attribute among its listeners. By establishing sensational acceptance as the core criteria, advertisements then elaborates on other attributes such as satisfying needs, consuming behavior, and image establishment to create the basic concept of creativity. Furthermore, this research shows that a large number of advertisements exercise one or more in-group consciousness attribute within them. Some of the in-group consciousness exercised in ads is portrayed simply due to creative and plotting needs and doesn’t actually create a conflict with the central in-group consciously. This research also found that the more unique or special a product or service is, the more dependant its advertisement will be on in-group consciousness. Keywords: in-group consciousness, advertisement performance, group acceptance, advertisement requirements, group favoritism, core concept, message interpretation, emotional acceptance, attributes factor, background attribute, social attribute, cultural attribute, lifestyle, individual attribute, advertisement creativity, message tactic, persuading theory.