The information technology industry is considered to be one of the most demanding industries, with significant social, physical and psychological consequences for the wellbeing of the information technology professional. Work wellness and general psychological well-being plays an important role in the well-being of the information technology professional. The measurement of work-related wellness requires valid, reliable and culturally fair measuring instruments. However research on work wellness and occupational well-being in South Africa is lacking, especially in the information technology context. A lack of norms for work-related wellness in South Africa makes the identification of work-related wellness in the information technology industry difficult. Consequently, investigating the reliability, validity, equivalence and bias of work-related well-being measuring instruments would result in the standardisation of work wellness (consisting of burnout and engagement) and occupational well-being, suitable for use in the multicultural information technology industry setting. Moreover, the operationalisation of work wellness, as well as an inclusive model regarding the work-related wellness of information technology professionals that includes work wellness and occupational wellbeing are lacking in the South African literature. The objectives of this research were to standardise the measurement of work wellness for information technology professionals in South Africa, to develop and test a model of occupational well-being for information technology professionals in South Africa, to develop and test a comprehensive model of work-related wellness for information technology professionals in South Africa (consisting of work wellness and occupational well-being), and to test for moderating effects of affectivity in the experience of mark related well-being of information technology professionals in South Africa. The research consists of three separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design with a snowball sample (n = 214) of information technology professionals in South Africa was used. Adapted versions of the Maslach Burnout Inventory - General Survey (MBI-GS) and Gtrecht Work Engagement Scale (UWES), as well as the Satisfaction with Life Scale (SWLS), Affectometer 2 (AFM-2), Life Orientation Test - Revised (LOT-R), Organisational Commitment Questionnaire (OC-Q), Information Technology Job Characteristics Inventory (ITJCI), as well as the Health scale of the Organisational Screening Evaluation Tool (ASSET) and a biographical questionnaire were used. Descriptive statistics, analysis of variance, correlations, exploratory factor analysis and structural equation modeling were used. Exploratory factor analysis confirmed a two-factor model for the MBI-GS consisting of a combined Burnout factor and Professional Efficacy, while a one-factor model was found for the UWES, namely Engagement, with acceptable internal consistencies. Exploratory second-order factor analysis confirmed a two-factor, culturally fair model of work wellness for information technology professionals in South Africa, consisting of burnout and work engagement. Item bias analysis revealed no evidence of bias for the MBI-GS, while uniform bias was found for two items (Items 7 and 12) of the UWES. Construct equivalence in terms of work wellness was obtained for the different language groups in the sample. The results confirmed a four-factor model of occupational well-being for information technology professionals in South Africa, namely negative and positive work wellness, organisational commitment and general psychological well-being. The model of occupational well-being was found to be equivalent across language groups, except for general psychological well-being, which seemed to differ for the non-mother-tongue English language speakers. In terms of work-related wellness, a model consisting of work wellness and occupational well-being was constructed and uccessfully tested. Structural equation analysis confirmed main effects for negative affectivity in terms of burnout and engagement, while main effects were confirmed for burnout, ill-health and engagement in terms of positive affectivity. Interaction effects for affectivity were not confirmed in the model of work-related wellness of information technology professionals in South Africa. Recommendations for the organisation and future research were made / Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

The information technology industry is considered to be one of the most demanding industries, with significant social, physical and psychological consequences for the wellbeing of the information technology professional. Work wellness and general psychological well-being plays an important role in the well-being of the information technology professional. The measurement of work-related wellness requires valid, reliable and culturally fair measuring instruments. However research on work wellness and occupational well-being in South Africa is lacking, especially in the information technology context. A lack of norms for work-related wellness in South Africa makes the identification of work-related wellness in the information technology industry difficult. Consequently, investigating the reliability, validity, equivalence and bias of work-related well-being measuring instruments would result in the standardisation of work wellness (consisting of burnout and engagement) and occupational well-being, suitable for use in the multicultural information technology industry setting. Moreover, the operationalisation of work wellness, as well as an inclusive model regarding the work-related wellness of information technology professionals that includes work wellness and occupational wellbeing are lacking in the South African literature. The objectives of this research were to standardise the measurement of work wellness for information technology professionals in South Africa, to develop and test a model of occupational well-being for information technology professionals in South Africa, to develop and test a comprehensive model of work-related wellness for information technology professionals in South Africa (consisting of work wellness and occupational well-being), and to test for moderating effects of affectivity in the experience of mark related well-being of information technology professionals in South Africa. The research consists of three separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design with a snowball sample (n = 214) of information technology professionals in South Africa was used. Adapted versions of the Maslach Burnout Inventory - General Survey (MBI-GS) and Gtrecht Work Engagement Scale (UWES), as well as the Satisfaction with Life Scale (SWLS), Affectometer 2 (AFM-2), Life Orientation Test - Revised (LOT-R), Organisational Commitment Questionnaire (OC-Q), Information Technology Job Characteristics Inventory (ITJCI), as well as the Health scale of the Organisational Screening Evaluation Tool (ASSET) and a biographical questionnaire were used. Descriptive statistics, analysis of variance, correlations, exploratory factor analysis and structural equation modeling were used. Exploratory factor analysis confirmed a two-factor model for the MBI-GS consisting of a combined Burnout factor and Professional Efficacy, while a one-factor model was found for the UWES, namely Engagement, with acceptable internal consistencies. Exploratory second-order factor analysis confirmed a two-factor, culturally fair model of work wellness for information technology professionals in South Africa, consisting of burnout and work engagement. Item bias analysis revealed no evidence of bias for the MBI-GS, while uniform bias was found for two items (Items 7 and 12) of the UWES. Construct equivalence in terms of work wellness was obtained for the different language groups in the sample. The results confirmed a four-factor model of occupational well-being for information technology professionals in South Africa, namely negative and positive work wellness, organisational commitment and general psychological well-being. The model of occupational well-being was found to be equivalent across language groups, except for general psychological well-being, which seemed to differ for the non-mother-tongue English language speakers. In terms of work-related wellness, a model consisting of work wellness and occupational well-being was constructed and uccessfully tested. Structural equation analysis confirmed main effects for negative affectivity in terms of burnout and engagement, while main effects were confirmed for burnout, ill-health and engagement in terms of positive affectivity. Interaction effects for affectivity were not confirmed in the model of work-related wellness of information technology professionals in South Africa. Recommendations for the organisation and future research were made / Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

過去探討影響員工正向情緒表達之前因的實證研究，已累積相當豐富，但在前因變數間之交互作用，以及情緒表達概念上，仍有以下兩大類議題尚未處理：首先，鮮少研究同時探討個體內層次 (交易層次)與個體間層次 (員工個人層次)之跨層次研究，即檢視單一員工服務多位顧客時之巢狀的影響 (nested effects)，故本研究提出的理論模型包含兩個層次變數之間的關係：個體內層次 (交易忙碌程度、顧客負向情緒表達)與個體間層次 (知覺工具型主管支持、知覺情感型主管支持、情緒穩定性特質)，以試圖彌補此研究缺口。再者，過去有關情緒表達之研究，大多探討員工於每筆交易時所展現之正向情緒表達之強度，因此，本研究另一個研究興趣探討員工個人變數與員工正向情緒表達之平均強度間的關係。 本研究以76位中華郵政第一線儲匯服務人員，及與其互動之434位顧客為研究對象，階層線性模式分析結果發現顧客負向情緒表達與員工正向情緒表達具有顯著負向關係；而在員工個人變數之跨層次干擾效果探討上，本研究結果發現，當員工知覺工具型主管支持較高時，會削弱顧客負向情緒表達與員工正向情緒表達之間的負向關係；且當員工情緒穩定性特質較高時，也會使交易忙碌程度與員工正向情緒表達間之負向關係減弱。最後，階層迴歸分析結果亦指出員工知覺情感型主管支持與員工正向情緒表達之平均具有顯著正向關係。整體而言，本研究所提之研究假說部分符合理論預期，而研究結果可對情緒表達、情緒勞動、與社會支持相關研究提供理論貢獻與實務意涵。 / Although most of previous studies have explored the antecedents of employee positive affective displays, the issues of examining the main effects of transaction cues and the moderating effects of employee characteristics on employee positive affective displays from the perspective of within-person and between-person analysis remain relatively unexplored so far. Therefore, this study examined whether transaction defining cues (ex., transaction busyness and client negative affective displays) affected employee positive affective displays. Besides, this study examined whether employee characteristics would moderate the relationships between transaction defining cues and employee positive affective displays. Results from 76 postal clerks of 32 post offices and 434 clients partially supported our hypotheses and showed that client negative affective displays negatively predict employee positive affective displays. With regard to the moderating effects of employee characteristics, when the postal clerks perceived high level of supervisor instructmental support, the negative effect of client negative affective displays on employee positive affective displays was minimized. Moreover, employee with high level of emotional satbility would weaken the negative relationship between transaction busyness and employee positive affective displays. In addition, the study also indicate that employee perceived high level of supervisor emotional support would increase the employee average performance of positive affective displays. In conculsion, these findings provide not only further understanding how to improve employee affective displays, but also guidance for the organizations to select and train appropriate emoployees.

On the basis of the revision of the power to impose on government procurement matter, the author analyses the content and scope of Plenary Court agreement 1/2015-TCE; to the light of the juridical and factual that will occur with the emission and issue of this binding precedent.In addition, the author works a prediction of the eventual contradictions on the application of the Plenary Court agreement that may occur in the juridical administrative system and the harmful consequences of the effectiveness of it. / A partir de la revisión de la potestad sancionadora en materia de contratación pública, elautor analiza el contenido y los alcances del Acuerdo de Sala Plena 1/2015-TCE; a la luz de las implicancias jurídicas y fácticas que se presentarán con la emisión y publicación de este precedente vinculante.Adicionalmente, se prevé las eventuales contradicciones en que la aplicación de este Acuerdo de Sala Plena puede generar en el ordenamiento jurídico administrativo; así como las nefastas consecuencias de su vigencia.

In a rapid changing environment mining companies have to change the way in which they do business, while employees have to manage their careers and ensure they are multi-skilled. Organisations are looking to employ individuals who are career driven, highly adaptable and flexible and display the necessary employability skills. The main purpose of this study was to determine if any relationship exists between the different factors of graduate employability and work performance in the mining industry in South Africa. A cross-sectional quantitative research approach was followed. A simple random sample was drawn from graduate male and female employees between the ages of 18 – 30 years with any post-matric qualification employed in the mining industry in South Africa. Through the process of exploratory factor analysis, six graduate employability factors and four work performance factors were identified. The graduate employability factors included career self-management drive, cultural competence, career resilience, emotional literacy, career literacy and self-efficacy. The work performance factors included the supervisor role, employee role, recognition and organisation support. Correlation and regression analyses were conducted. The results indicated a relationship between graduate employability and work performance. Strong, positive correlations were found between graduate employability and work performance with career self-management drive being the strongest predictor of work performance. Recommendations for the mining industry focused on how employability could be enhanced to improve work performance. / Human Resource Management / M. Com. (Human Resource Management)

Text in Afrikaans / Hierdie verhandeling fokus op persoonlikheid. selfaktualisering en toesighouersvaardighede. as voorspellers van toesighouersukses. Persoonlikheid en selfaktualisering word vanuit die dimensionele en humanistiese persoonlikheidsteoriee en toesighouersvaardighede vanuit die bestuurpsigologie beskryf. 'n Psigometriese toetsbattery is saamgestel uit drie instrumente wat onderskeidelik persoonlikheid (16 PF Vraelys), selfaktualisering (Persoonlike Orientasie-inventaris) en toesighouersvaardigheid (Posmandjie) evalueer. Vir die doel van hierdie navorsing, is toesighouersukses (volgens prestasiebeoordeling), die afhanklike veranderlike terwyl persoonlikheid. selfaktualisering en toesighouersvaardigheid die onafhanklike veranderlikes is. Die psigometriese toetsbattery is gebruik om te bepaal of daar 'n verband bestaan tussen: a) persoonlikheid. selfaktualisering en toesighouersvaardigheid onderling b) persoonlikheid. selfaktualisering en toesighouersvaardigheid. en prestasie c) persoonlikheid, selfaktualisering en toesighouersvaardigheid gesamentlik, en prestasie deur die formulering van statistiese kombinasies. Die resultate is weergegee en die nulhipoteses aanvaar of verwerp waarna die resultate bespreek is. Hierna is die gevolgtrekking geformuleer dat die gekombineerde statistiese kombinasies of gedeeltes van die drie psigometriese instrumente saam gebruik kan word om toesighouersukses te voorspel. / This dissertation focuses on personality. self-actualisation and supervisory skills as predictors of supervisor success. The dimensional and humanistic personality theories were used to describe personality and self-actualisation while supervisory skills were explained in the context of management psychology. A psychometric battery was compiled consisting of three instruments to evaluate personality (16 PF Questionnaire). self-actualisation (Personality Orientation Questionnaire). and supervisory skills (In-basket Exercise) respectively. In this research supervisory success is the dependent variable. and personality, self-actualisation and supervisory skills the independent variables. The psychometric battery were used to determines if any correlation exists between: a) personality, self-actualisation and supervisory skills b) personality, self-actualisation and supervisory skills. and performance. c) personality, self-actualisation and supervisory skills combined and performance through the formulation of statistical combinations. The results were provided. interpreted and discussed. The conclusion was reached that the statictical combination or parts of the three psychometric instruments combined could be used to predict supervisory success. / Industrial and Organisational Psychology / M. Com. (Bedryfsielkunde)

Un design de recherche des études quantitatives et transversales a été utilisé pour collecter les données à partir d’un échantillon déterminé de 957 employés et managers travaillant dans les organisations publiques (gouvernement), privées et semi-gouvernementales situées dans la province de Punjab au Pakistan. Les échelles de Likert allant de 1 jusqu'à 7 ont été utilisées pour mesurer les différentes variables de l’étude. Les données ont été collectées par l’administration de questionnaires par le chercheur lui-même ou à travers les contacts dans les organisations sélectionnées avec un taux de réponse de 81%. Les deux analyses séparées AFE et AFC (utilisées pour mesurer les variables du modèle) ont été appliquées sur des échantillons différents. Les résultats démontrent que les variables indépendantes modératrices ou dépendantes disposent de propriétés psychométriques très satisfaisantes. Nous avons testé nos hypothèses de recherche à l’aide de MANOVA et de l’analyse discriminante. Les analyses ont révélé que les variables indépendantes suivantes: la congruence de l’ancre de carrière, la congruence du profil professionnel dominant, la nature du travail (permanent /contractuel), le soutien organisationnel perçue, les opportunités de carrières perçues dans l’organisation, la multiplicité des ancres de carrière dominantes et la complémentarité des ancres de carrière dominantes multiples ont un effet direct sur les variables dépendantes: l’intention de quitter, succès de carrière, l’engagement organisationnel, la performance et la satisfaction au travail. Egalement, les effets directs des contraintes dans la vie privée (CVP) sur l’intention de quitter et l’engagement organisationnel, et ceux des opportunités alternatives de l’emploi sur l’intention de quitter se sont avérés significatifs. Cependant la variable Type de l’ancre de carrière (par exemple, basée sur le talent, sur les besoins et sur les valeurs) n’a pas eu d’effet significatif sur aucunes des variables dépendantes.Les effets de l’interaction entre la congruence des ancres de carrière et la congruence du profil professionnel dominant ont été significatifs démontrant que la congruence du profil professionnel dominant modère les effets de la congruence de l’ancre de carrière sur les variables dépendantes comme le succès de carrière subjectif, l’engagement organisationnel, la performance perçue et la satisfaction au travail mais n’a pas eu d’effet sur l’intention de quitter. De la même façon, les effets de l’interaction entre les opportunités de carrières perçues dans l’organisation et la congruence de l’ancre de carrière se sont avérés aussi significatifs. Les résultats démontrent que le profil professionnel dominant (PPD) modère les effets de la congruence de l’ancre de carrière sur l’intention de quitter et la performance au travail mais pas sur le succès de carrière, l’engagement organisationnel et la satisfaction au travail.A cet effet, les preuves ont été fournies en faveur de l’objectif clé de cette recherche qui visait à démontrer les effets significatifs directs de la congruence de l’ancre de carrière et de la congruence du profil professionnel dominant sur l’intention de quitter, le succès de carrière, l’engagement organisationnel, la performance et la satisfaction au travail. L’analyse confirme aussi le rôle modérateur de la congruence du profil professionnel dominant sur la relation entre la congruence de l’ancre de carrière et toutes les variables dépendantes sauf l’intention de quitter. Cette thèse prend en considération toutes les contributions académiques et les implications managériales des recherches présentées ainsi que leurs limites. Un certain nombre des suggestions pour les futures recherches a été proposé à la fin de cette étude. / A quantitative and cross-sectional survey research design was used to collect data from a purposive sample of 957 employees and managers working in the public (governmental), private and semi-governmental organizations located in the Punjab province of Pakistan. The research instruments used to measure different variables involved in the study were all seven point Likert type rating scales with response categories ranging from 1 to 7. The data were collected by administering survey questionnaires either by the researcher himself or through the contacts in the organizations selected at a response rate of 81%. The separate EFAs and CFAs of the scales (used to measure the variables included in the research model) were performed on different samples. The results demonstrated that our scales of independent, moderating and outcome variables possessed very good psychometric properties.We tested our research hypotheses through MANOVA and discriminant analysis. The analyses revealed that the independent variables of career anchor congruence, dominant occupational profile congruence, nature of job (permanent/contractual), perceived organizational and supervisor support, perceived career opportunities in the organization, multiplicity of dominant career anchors and complementarity of multiple dominant career anchors, all had significant direct effects on the dependent variables of turnover intentions, career success,organizational commitment, work performance and job satisfaction. The direct effects of personal life constraints (PCOs) on turnover intentions and organizational commitment; and that of alternative job opportunities on turnover intentions were also found to be significant. It was, however, found that the variable Type of Career Anchor (i.e. talent-based, need-based or value-based) had no significant effect on any of the outcome variables.The interaction effects of career anchor congruence and dominant occupational profile congruence was significant showing that DOP-congruence moderated the effects of career anchor congruence on the outcome variables of subjective career success, organizational commitment, perceived work performance and job satisfaction but not on the turnover intentions. Similarly the interaction effects of ‘perceived career opportunities in the organization’ and ‘career anchor congruence’ was also significant. It demonstrated that ‘PCOs’ moderated the effects of ‘career anchor congruence’ on turnover intentions and work performance but not on the career success, organizational commitment and job satisfaction.The significance of interaction between personal life constraints (PLCs) and ‘career anchor congruence’ proved that PLCs moderated the effects of career anchor congruence on the turnover intentions, organizational commitment, perceived work performance and job satisfaction but not on the subjective career success of employees. Conversely the insignificant interaction effects of both Alternative Job Opportunities (AJOs) and perceived organizational and supervisor support (POSS) with ‘career anchor congruence’ showed that both AJOs and POSS did not moderate the effects of career anchor congruence on employees’ outcome variables.So, evidence was found in favor of the key objective of the research that both career anchor congruence and dominant occupational profile congruence have significant direct effects on employees’ turnover intentions, career success, organizational commitment, work performance and job satisfaction. The analysis also demonstrated support for the role of dominant occupational profile congruence as a moderating variable in the relationship between career anchor congruence and outcome variables except turnover intentions of the employees. This thesis makes full consideration of the academic contributions and managerial implications of the research presented whilst also considering its limitations.

Many child and youth care organisations in South Africa struggle to implement adequate supervision structures for their child and youth care workers. If supervisors in this field had adequate knowledge and skills, they could enable child and youth care workers to grow and develop competently and provide more professional services to troubled young people in South Africa, This qualitative research sought to identify what knowledge and skills supervisors need in child and youth care settings in South Africa to provide effective supervision to workers. This research confirmed that there are specific skills and knowledge required by supervisors in child and youth care settings in South Africa and while there is an awareness of these in some settings, they are not being fully utilised in organised supervision structures. / Social Work / M.Tech. (Child and Youth Care)

Syfte: Syftet är att studera hur sättet att kommunicera mellan chef och medarbetare påverkats, där flertalet anställda till följd av COVID-19 fått ställa om och arbeta på distans. Metod: Studien är genomförd som en kvalitativ enfallsstudie med tvärsnittsdesign, på ett finansbolag beläget i Västra Götaland. Frågeställningen besvaras genom analyser av data som samlats in genom personliga, semistrukturerade intervjuer med chefer och medarbetare. Resultat: En mer relationsinriktad ledarskapsstil tenderar att skapa bättre förutsättningar för en bra kommunikation på distans, jämfört med den mer målinriktade ledarskapsstilen. Kommunikationsverktyg är väsentliga för distansarbete och de finns alltid tillgängliga för medarbetaren. Är de verktyg som används inte anpassade efter organisationens situation, påverkas flödet av kommunikation och således om det är envägs- eller tvåvägskommunikation. Däremot inser användaren i samband med distansarbete befintliga verktygs fulla potential. Arbete på distans ställer i grunden inte mycket högre krav på medarbetarna utöver att de ska kunna arbeta självständigt och jobba minst lika effektivt, samt att personen även ska kunna ta ett större eget ansvar. Sätten och möjligheterna att kommunicera begränsas på distans, vilket innebär att samtliga kontinuerligt arbetar gemensamt för att upprätthålla en väl fungerande kommunikation. Chefen har definitivt ett högre ansvar att leda en grupp när den är splittrad, det är inte enbart en persons ansvar att upprätthålla en väl fungerande kommunikation. Förslag till framtida studier: Rekommendationen är att studera flertalet organisationer som inte omfattas av samma lagkrav och där personalstyrkan varit densamma sedan omställningen till distansarbete. På så sätt går det jämföra skillnaden mellan organisationer där alla haft en god kommunikation redan innan omställningen. Genom en kvalitativ studie finns möjlighet att täcka in större antal medarbetare för att få annat perspektiv på hur hela organisationen betraktar kommunikation och återkoppling i ett ledarskap på distans. / Purpose: The purpose is to study how the way to communicate between manager and employee is affected, where the majority of employees due to COVID-19 have had to adjust to the situation and telework. Method: The study is performed as a qualitative, cross-sectional designed single case study, at a financial company located in western Sweden. The questions for this study were answered through data analysis collected through personal, semi-structured interviews with supervisors and employees. Result: Human-oriented leadership tends to create better conditions for a well working communication in teleworking, compared to task-oriented leadership. The tools for working and communication are essential but also always available for the employee. If the tools in use are not adopted for the needs of the organization, the flow of the communication is affected and thus also the feedback. On the other hand the user during teleworking becomes more aware of the tools’ full potential. Teleworking basically doesn’t demand more of the employees other than being able to work independently and at least as efficiently, as well as taking more self responsibility. The ways and possibilities for communicating are limited while teleworking, which means that all involved continuously need to work mutually to obtain a well working communication. The manager definitely has a higher responsibility to manage a divided team but it’s not solely one person’s onus to obtain the communication. Suggestions for further studies: The recommendation is to study multiple organizations, which are not bound to the same legal requirements and where the staff has maintained the same since the conversion to teleworking. That way differences can be compared between organizations where a well functioning communication was established even before the conversion. Through a qualitative study there is a possibility to cover a greater number of employees with the objective of receiving a different perspective on how the entire organization considers communication and feedback during a telecommuting management.

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