En el rubro alimenticio, debido al trabajo con insumos perecibles, el desperdicio de comida en su cadena de suministro es inevitable. Este problema afecta a una MYPE dedicada al procesamiento cárnico en Lima, Perú. Resulta que en promedio el 15.78% de inventarios se desperdician, lo que asciende a un 8% en su facturación anual. La investigación evidencia que esto ocurre por tres motivos: Error en la programación de la producción, productos en proceso no rotativos y se compra materia prima de más. A través de las herramientas Kanban y 5s, en conjunto con un método de pronóstico de la demanda y el Kardex se espera la reducción del 7% de mermas actual en el almacén. La validación del modelo propuesto se realiza mediante el programa Arena Simulator, en el cual se logró reducir la merma a niveles óptimos. La viabilidad se aprueba mediante los resultados favorables de las consideraciones económicas como Valor Actual Neto (VAN), la Tasa Interna de Retorno (TIR) y la Relación Beneficio-Costo (RBC) y, por último, se evalúan el impacto ambiental y organizacional. Se concluye que la implementación del modelo presenta un impacto factible en los parámetros mencionados y surge necesidad de mantenerlo a largo plazo. / In the food industry, due to working with perishable inputs, food waste in your supply chain is inevitable. This problem affects an MYPE dedicated to meat processing in Lima, Peru. It turns out that on average 15.78% of inventories are wasted, which amounts to 8% in their annual turnover. The research shows that this occurs for three reasons: Error in the production scheduling, non-rotating products in process and raw material is purchased too much. Through the Kanban and 5s tools, in conjunction with a demand forecasting method and the Kardex, a reduction of 7% of current losses in the warehouse is expected. The validation of the proposed model is carried out through the Arena Simulator program, in which it was possible to reduce the waste to optimal levels. The viability is approved by means of the favorable results of the economic considerations such as Net Present Value (NPV), the Internal Rate of Return (IRR) and the Benefit-Cost Ratio (RBC) and, finally, the environmental and organizational impact are evaluated. It is concluded that the implementation of the model has a feasible impact on the mentioned parameters and there is a need to maintain it in the long term. / Trabajo de investigación

Este artículo busca resolver la ineficiente gestión de operaciones en el almacén de un operador logístico en base al diseño de un modelo de gestión de operaciones que permite reducir los costos operativos. El modelo abarca el uso de indicadores propuestos para poder medir y controlar la operación mejorando la eficiencia de los recursos y la reducción de costos operativos a partir de la mejora de planificación de las actividades. El objetivo del estudio es el de mejorar la eficiencia operativa del almacén disminuyendo los tiempos de procesos internos y la redistribución de las posiciones de cada cliente dentro del almacén. Además, se puede detallar que el aporte principal es el de implementar un diseño basado en Lean Warehousing en un almacén de un operador logístico, ya que este tipo de almacenes tiene una gestión más compleja que cualquier otro. Los resultados han reducido los tiempos internos de ubicación y picking en un 41.4%; aumentó la disponibilidad de espacio en un 18%, Finalmente, se tiene como conclusión que la propuesta de gestión ha mejorado la eficiencia operativa dentro del almacén en un 20.7%. / This article is intended to solve the inefficiency management of warehouse operations for a logistics operator based on the design of an operations management model that reduces operating costs. The model encompasses the ordering of resources under warehouse management and a working method, with the use of proposed indicators to measure and control the operation, improving the efficiency of the resources and reducing operating costs from the improvement planning activities. Likewise, it is said that detailed data was collected from the processes within the warehouse in order to solve the main problem. The objective of the study is to improve the operational efficiency of the warehouse by reducing the time of internal processes and the redistribution of the positions of each client within the warehouse. In addition, it can be detailed that the main contribution is to implement a design based on Lean Warehousing, in a warehouse of a logistics operator, since this type of warehouse has more complex management than any other. The results of the development of the new management system have reduced internal location and picking times by 41.4%, space availability increased by 18%. Finally, it is concluded that the management proposal has improved operational efficiency within the warehouse by 20.7%, reducing operating costs in the same proportion. / Trabajo de Suficiencia Profesional

I dagens samhälle med en växande marknadsglobalisering och snabbt föränderlig marknadsmiljö är det viktigt att företag driver sina logistiska processer på ett effektivt sätt för att bemöta kundernas behov, hålla kostnaderna nere och bibehålla en konkurrenskraftig position. Lagrets utformning har stor påverkan på effektiviteten i hanteringen av artiklar och ett välskött lager kan minska leveranstiderna, öka kundnöjdheten och minska kostnaderna. I många företag används stora resurser på saker som inte tillför något värde. Syftet med denna studie var att undersöka och identifiera problem inom lagerhantering genom en egenutvecklad modell. Studien syftar också till att utvärdera och identifiera förbättringsförslag som kan effektivisera lagerhanteringen. Tre frågeställningar utvecklades för att tydliggöra för läsaren att studien fördjupat sig i lagerhanteringsaktiviteter som sker på lagret. Studien använde en kombination av kvalitativa och kvantitativa metoder för att uppnå en djupare förståelse av resultaten. Intervjuer, observationer och viss uträkning har använts för att undersöka lagerhanteringsaktiviteter. Undersökningen visade att det finns åtta aktiviteter på lagret som är viktiga för effektiviteten och att det uppstår slöserier i sex av de åtta aktiviteterna på det undersökta företaget. Modellen har hjälpt studien att komma fram till vilka lagerhanteringsaktiviteter som bidrar till icke-värdeskapande slöserier. Onödig bearbetning och väntetid uppstår i godsmottagningen, transport i ompaketering, transport och onödiga rörelser i inlagringen, lager, onödiga rörelse och överproduktion i lagring, transport och onödiga rörelser i orderplock samt väntetid vid utleverans. Resultatet i denna studie bringar klarhet i olika förbättringsförslag som kan minimera slöserier för att effektivisera lagerhanteringen. Studien visar att företaget kan minska transporttiden, hitta artiklar enklare, undvika onödig bearbetning samt minimera onödiga rörelser. / In today's society with growing market globalization and a rapidly changing market environment, it is important that companies run their logistics processes efficiently in order to meet customer needs, keep costs down and maintain a competitive position. The layout of the warehouse has a significant impact on the efficiency of handling items, and a well-managed warehouse can reduce delivery time, increase customer satisfaction, and reduce costs. In many companies, large resources are spent on things that add no value. The purpose of this study was to investigate and identify problems in inventory management through a self-developed model. The study also aims to evaluate and identify improvement proposals that can make inventory management more efficient. Three questions were developed to make it clear to the reader that the study focused on inventory management activities that take place in the warehouse. The study used a combination of qualitative and quantitative methods to achieve a deeper understanding of the findings. Interviews, observations and some calculation have been used to investigate inventory management activities.The investigation showed that there are eight activities in the warehouse that are important for efficiency and that waste occurs in six of them at the investigated company. The model has helped the study to determine which inventory management activities contribute to non-value-added waste. Unnecessary processing and waiting time occurs in goods reception, transport in repackaging, transport and unnecessary movements in storage, warehouse, unnecessary movement and overproduction in storage, transport and unnecessary movements in order picking and waiting time at delivery. The results of this study bring clarity to various improvement proposals that can minimize waste in order to make inventory management more efficient. The study shows that the company can reduce transport time, find products more easily, avoid unnecessary processing and minimize unnecessary movements. Keywords: lean, order picking, warehouse, warehouse design, warehouse management, warehouse location, methods

This work has investigated how head-mounted-displays can enable more efficient and better work conditions for warehouse workers. Head-mounted-displays have increased in popularity among companies because of an increase in the field of e-commerce, therefore warehouse labour was an interesting area to review. The purpose of this project has been to investigate how head-mounted-displays can simplify warehouse work and to find an area where Tangar can be utilized. Tangar is an application to facilitate indoor navigation by helping users to reach points of interest. Through a mixed methodology approach that utilizes both quantitative and qualitative methods, a broad understanding in warehouse and inventory management have been established. The potentials of head-mounted display were evaluated using empirical and theoretical studies. Based on an early concept that was evaluated by a collaboration with a warehouse-solution company, factors that are of importance in warehouse management were identified. A decision to direct the project towards order picking was taken as it is a fundamental process within warehouse management. Three concepts were generated that harness the benefits of head-mounted-displays. With an informed decision the benefits for each of the concepts were compared with important parameters for a profitable warehouse management. It turned out that "Pick-by-Light", a common system in warehouse management, can be made virtual using head-mounted-displays. Since the system had never previously been operated virtually, an extensive study needed to be done in order to evaluate the viability in order-picking to propose a final concept. An experimental environment was set for the empirical studies, and two other common order picking systems were compared to the virtual Pick-by-Light system. Quantitative data in the form of time measurements from the order picking as well as picking errors and qualitative data from a NASA-TLX survey, was extracted from twelve users. A total of 360 samples from the quantitative study and 36 questionnaires from the qualitative study was then analysed. The result resembled those from similar studies with a conventional Pick-by-Light system. Thus, parallels were drawn that indicated that the virtual system had good potential to perform at least as well as a regular Pick-by-Light. A virtual Pick-by-Light system might be able to reduce implementation-, work- and operational costs as the use of material is replaced by a virtual product, and also no installation is required. With the combination of Tangar, there is also a potential that a virtual Pick-by-Light system could be more efficient and accurate. The disadvantages of the conventional Pick-by-Light system are also that confirmations are ineffective and that workers find it difficult to get an overview of pickplaces. Which can potentially be eliminated with the proposed concept. However, a new generation of hardware and further studies are required in order to establish a final concept. The Magic Leap One, which is the head-mounted-display used in the project, is new. Many problems regarding the display have been discovered during the project and affected the results of the user studies. Further studies need to be done with other displays to determine the validity of the results of this work. In summary, this work gives an introduction in how "Mixed-reality" can be used in warehouse management and recommendations for continued work. / Det här arbetet har undersökt hur huvudmonterade skärmar kan möjliggöra ett effektivare och bättre arbete för lager-personal. Huvudmonterade skärmar har ökat i popularitet bland företaget på grund av ökningen inom e-handel och därför var lagerarbete ett intressant område att undersöka. Syftet med det här projektet har varit att undersöka hur huvudmonterade skärmar fortsatt skulle kunna förenkla lagerarbete samt att ta hitta ett område där Tangar kan användas. Tangar är en applikation som förenklar inomhus navigering genom att leda användaren till valda intressepunkter. Genom en metodisk undersökning som utnyttjar både kvantitativa och kvalitativa metoder, har en bred bakgrund inom lagerhantering kunnat upprättas. Potentialen av att använda huvudmonterade skärmar har undersökts genom empiriska och teoretiska studier. Baserat på ett tidigt koncept som utvärderas genom ett samarbete med ett sakkunnigt företag, identifierades flertalet faktorer som är av vikt i lagerhantering. Ett beslut om att rikta projektet mot order-plockning togs då det är en fundamental process inom lagerabete. Tre koncept genererades som utnyttjar fördelarna med huvudmonterade skärmar. Genom att ta ett informativt beslut, kunde fördelarna för var och ett av koncepten jämföras med viktiga parametrar för ett lönsamt lagerarbete. Det visade sig att ”Pick-by-Light”, ett vanligt system inom lagerhantering, kunde göras virtuellt med hjälp av huvudmonterade skärmar. I och med att systemet tidigare aldrig utförts virtuellt, behövdes en omfattande studie göras för att evaluera dess potential inom order-plockning för att kunna föreslå ett slutgiltigt koncept. En experimentell miljö sattes upp som ram för de empiriska studierna och två andra vanliga order-plocknings system kunde jämföras mot det virtuella Pick-by-Light systemet. Kvantitativa data i form av orderplockningstider samt plock-fel och kvalitativa data från observationer samt en NASA-TLX enkät, kunde extraheras från tolv användare. Totalt kunde 360 stickprov från den kvantitative studien och 36 enkäter från den kvalitative studien därefter analyseras. Resultatet liknade det som observerats i liknande studier där ett vanligt Pick-by-Light system evaluerats. Därmed kunde paralleller dras som visade att det virtuella systemet hade god potential till att kunna prestera åtminstone lika bra som ett vanliga Pick-by-Light systemet och ett koncept togs fram för vidare utveckling. Ett virtuellt Pick-by-Light system skulle kunna reducera implementerings-, arbetes- samt driftkostnader i och med att materialåtgången ersätts av en virtuell produkt, samt att ingen installation krävs. I och med kombinationen av Tangar finns det även potential att konceptet är mer effektivt och exakt. De nackdelar med det traditionella Pick-by-Light systemet är också att plock-bekräftelser görs ineffektivt och att arbetare har svårt att få en överblick gällande plockställen. Vilket skulle kunna elimineras med det föreslagna konceptet. Dock krävs en ny generation hårdvara och vidare studier för att kunna fastställa ett slutgiltigt koncept. Magic Leap One, som är den huvudmonterade skärmen som används i projektet är väldigt ny. Många problem gällande displayen har upptäckts under projektet och påverkat resultatet av användarstudierna. Fortsatta studier skulle behöva göras med andra displayer för att fastställa validiteten av resultaten från det här arbetet. Sammanfattningsvis ger det här arbetet en introduktion om hur ”Mixed-reality” kan användas inom lagerhantering samt rekommendationer till fortsatt arbete.

[pt] A crescente demanda pelo consumo e o maior nível de exigência dos consumidores em termos de qualidade de serviço, disponibilidade de produtos e tempo de atendimento influenciam na agressividade e competitividade dos mercados globais. Para arcar com as demandas e atender às expectativas, as empresas devem investir na sua cadeia de suprimentos em prol da sua resiliência e sobrevivência no mercado. A tecnologia da informação é uma forte aliada à logística para reduzir em custos, melhorar a qualidade de atendimento, aperfeiçoar processos e aumentar o controle sob a cadeia sem afetar os objetivos da empresa. As vantagens do WMS (Warehouse Management System - Sistema de Gerenciamento de Armazéns) incluem a otimização da gestão de estoque, dos processos e da tecnologia de um armazém. Há, entretanto, fatores críticos, riscos e desafios que afetam a complexidade e o sucesso das implantações de sistemas. O objetivo desta dissertação é realizar um estudo de caso sobre os principais motivadores que influenciam os gestores na decisão de adotar um WMS em seu armazém e sobre os fatores críticos enfrentados pela equipe do projeto de implantação de um WMS no armazém de uma empresa de entretenimento, visto que a autora fez parte da equipe do projeto e participou de todas as fases. Os resultados incluem: um comparativo entre os principais desafios vividos pela equipe de implantação, os fatores críticos mapeados na Revisão Bibliográfica sobre implantação de projetos e os riscos previstos pela própria equipe no início do projeto; e um levantamento de quais dos motivadores que influenciaram os gestores na decisão de adotar o sistema em seu armazém foram alcançados no fim do projeto. / [en] The growing demand for consumption and consumers higher demand level in terms of service and product quality influence the aggressiveness and competitiveness of global markets. To cope with consumers demands and meet their expectations, companies must invest in its supply chain to support their resilience and market survival. Information technology is a strong ally to logistics when it comes to reduce costs, improve service quality and processes and increase the control over the supply chain without affecting the company s goals. Among the advantages of the WMS (Warehouse Management System) there are the optimization of inventory management, processes and warehouse technology. There are, however, critical factors, risks and challenges that influence the complexity and the success of systems implementation. The aim of this work is to conduct a case study about the key drivers that influence managers in the decision to adopt a WMS in their warehouse and the critical factors faced by a project team that was part of the implementation of a WMS in the warehouse of an entertainment company. The authoress of this work was part of the project team and participated in all of its phases. The results include a parallel between the main challenges faced by the implementation team; the risks forecasted by the team at the beginning of the project; and the critical factors mapped in the Literature Review chapter about project implementation. The second outcome is a survey of which of the motivators that influenced managers in their decision to adopt the system in their warehouse were achieved in the end of the project.

Background: Today most companies strive to offer logistics services in a highly competitive market. In the ecommerce sector a WMS is a crucial element since these systems can handle different amounts of volumes. Implementing such a system can contribute positively to the value creation. By focusing more on value co-creation rather than the value exchanged, companies can create more effective supply chains that benefit all actors involved. Purpose: The study’s purpose is conducted in partnership with Extenda Retail. The aim is to explore the implementation of a warehouse management system (WMS) from a value co-creation perspective. Based on the purpose two research questions have been formulated: What are the challenges associated with implementing a WMS? Which resources enrich value co-creation in the process of a WMS implementation according to a company's perspective? Method: The study is of a case study with Extenda Retail, and the method of data collection was semi-structured interviews, and document analysis. Results and Analysis: Value co-creation has always been a theory of discussion, with many actors and resources involved. The results emphasized knowledge, skills, customer involvement, user training and testing are factors that both contribute and challenge the value co-creation process. Conclusion: The findings show that applying a value co-creation lens has a significant role in effective warehouse management. Where resources from both company and customers are vital for the success of value co-creation. For example customer involvement, as in feedback, and request. Along with knowledge, and skills to manage a WMS, in the form of user training will ensure that the value of the product may be realized. The challenges identified for the study are as follows, balancing cost and quality, unmotivated customers, misinformation, changes and additions made to the scope. Future research: As our study is mainly focused from a company perspective, we suggest investigating the customer’s perspective and their experiences regarding resources integration, value co-creation and their interactions with their supplier.

Mergers and acquisitions (M&A) are today two common ways to expand and grow businesses. However, studies report that around 50-75% of all M&A transactions fail to yield expected results. This study focuses on the value creation realized in the post merger integration. During the post merger integration, organizational structures, IT systems and work routines need to change and integrate in order to achieve the desired synergies. Often when processes need to change or new ways of working are implemented, artifacts are utilized to facilitate the change. However, managers often fail to recognize the social perspective of organizational change. This study analyzes how a warehouse management system was used in a post merger integration to drive organizational change and establishing a common way of working between employees from different companies. The researchers have conducted a case study at a private equity firm that recently acquired and merged six companies in the fast moving consumer goods industry. As part of the case study, interviews and observations were made. This thesis presents two main results. First, that the choice to adopt a system-first-approach and neglecting human and task integration in the PMI resulted in several obstacles. The case company focused solely on system integration to realize the most obvious synergies of the different companies. This caused employee resistance and lack of trust and confidence towards managers and their intentions. It also yielded an ungiving and unhelping culture between employees that previously belonged to different companies. This indicates the importance of mixing employees from different companies after the merger. Moreover, the importance of creating cultural-unity under one brand is discussed. The results indicate that there should be a balance between human integration and task integration when merging several companies. Consequently, we present a two-by-two matrix that outlays the dependency of company characteristics on integration focus. Secondly, managers at the case company put too much faith and emphasis on artifacts and systems to change organizational behavior and neglected the perspective of sociomaterialism. This resulted in a failed implementation of the warehouse management system due to neglecting the employees’ perspective and ways of working. As a result, employees developed workarounds to the system and later abandoned the system. Consequently, managers should have adopted a technochange perspective when driving organizational change with IT systems. This means that the implementation of an IT system should be consider in conjunction with employees and their routines. / Fusioner och förvärv är två vanliga metoder som idag används av företag för att växa och ta nya marknadsandelar. Trots detta visar studier att 50-75% av alla förvärv misslyckas med att realisera förväntade synergier. Denna uppsats fokuserar på värdeskapandet som sker i integrationsfasen efter sammanslagningen. Under integrationsfasen integreras IT system, arbetsprocesser samt organisationsstrukturer för att realisera synergier. I samband med att företag ändrar på arbetsrutiner brukar artefakter användas för att stödja förändringsarbetet. Denna uppsats studerar hur företag kan använda sig av IT system under integrationsfasen för att driva förändring samt för att etablera ett gemensamt arbetssätt hos anställda med olika företagsbakgrunder. Denna uppsats är skriven tillsammans med ett riskkapitalbolag som tidigare köpt upp och slagit ihop sex företag inom industrin för snabbrörliga konsumentvaror. Som en del av fallstudien utfördes intervjuer och observationer på portföljbolaget. I denna uppsats presenteras två huvudresultat. Det första; bristen av fokus på integration av anställda från olika bolag ger upphov till motstånd och lågt förtroende till beslutsfattande. Det resulterade även i en fientlig och icke-hjälpande kultur mellan anställda med olika företagsbakgrunder. Resultaten påvisar vikten av att blanda anställda från olika företag i nya arbetssätt för att skapa tillhörighet och hjälpsamhet. Resultaten indikerar också att det är viktigt att ha ett gemensamt varumärke som alla anställda kan ställa sig bakom. Därför diskuteras balansen mellan integrering av anställda samt processer i en sammanslagning. I uppsatsen presenterar vi en två-gånger-två matris för att illustrera förhållandet mellan ett företags industriella karaktärsdrag samt integreringsfokus. Det andra huvudresultat visar att ledning samt styrelse hade för stort förtroende på artefakter för att förändra organisationellt beteende, det sociomaterilaistiska perspektivet följdes inte. Detta resulterade i en misslyckad implementering av ett IT system som ämnade att förändra beteendet hos anställda och realisera synergier. Anledningen hänvisas till försummelsen av de anställdas perspektiv samt arbetssätt. Detta resulterade i att de anställda utvecklade egna lösningar och i ett senare skede slutade använda systemet helt och hållet. Följaktligen borde företaget ha anammat ett “technochange” perspektiv för att driva förändring genom IT system inom företaget. Detta innebär att IT systemet måste ses som ett ekosystem tillsammans med anställda och arbetsprocesser, inte som ett självständigt system.

El uso de tecnologías en procesos cotidianos de las empresas en la actualidad está teniendo un gran apogeo e interés por parte del nivel estratégico de éstas. El proceso de almacén, en donde la distribuidora de medicamentos permitió la implementación de un sistema web en el que se utilizó la tecnología para el picking de las ordenes de almacén, implementando un algoritmo con el método de salida de productos, el que se seleccionó tomando en cuenta la certificación actual con la que cuenta la empresa, integrándolo con las API’s de Google Cloud Platform, las cuales son API Speech to Text y Text to Speech, éstas permiten la transformación de voz a texto y viceversa respectivamente empleando la IA de Google y redes neuronales de la plataforma. se cumple con el funcionamiento del Pick to Voice, método seleccionado por la facilidad de implementación sin necesidad de modificación física del almacén ni estantería, que en comparación con otros se seleccionó por tener mejor resultados a menor costo, logrando una disminución de las devoluciones en un 93.3%, un 5.5% los productos vencidos, 4% los productos dañados y el 15.4% de productos erróneos. / The use of technologies in the daily processes of companies is currently having a great apogee and interest on the part of the strategic level of these. The warehouse process, where the drug distributor allowed the implementation of a web system in which the technology was used for the picking of warehouse orders, implementing an algorithm with the product delivery method, which was selected by taking into account the current certification that the company has, integrating it with the Google Cloud Platform APIs, which are API Speech to Text and Text to Speech, these allow the transformation of speech to text and vice versa respectively using Google's AI and neural networks of the platform. the operation of the Pick to Voice is fulfilled, a method selected for the ease of implementation without the need for physical modification of the warehouse or shelving, which in comparison with others was selected for having better results at a lower cost, achieving a decrease in returns in a 93.3%, 5.5% expired products, 4% damaged products and 15.4% wrong products.

Background: In recent years the customers ordering pattern has changed, which has increased the demand for companies efficiency in inventory management. In order to create a profitable logistics company, it is important to design an efficient warehouse design to strengthen competitiveness. When designing a warehouse, it is important to take into account the characteristics of the articles and their demand. Streamlining the company's inventory design can result in reduced costs and improved customer service. Purpose: The purpose of the essay is to identify waste and its underlying causes and to suggest improvement proposals for the warehouse design, in order to improve the efficiency of inventory management for the IT-company”X”. Method: The essay´s starting point is a qualitative research method, where a case study was carried out. The information has emerged through semi-structured interviews and structured observations with the company's employees. To strengthen the data collection, relevant theory and qualitative data from the company's internal material were used. The study used the analysis method to build an explanation, as an understanding of the first research question was needed in order to answer the second research question. Results: After the completed study it was determined through interviews and observations which problems that occur at the IT-company ”X”. Based on the information, connections to theory have been made where waste and its underlying causes have been reported. A few examples of waste that emerged during the answering of the first research question were extra processing, unnecessary transportation, excess movement of employees. The underlying causes were for instance concentrated order picking, item placement according to frequency and picking at different height levels. In order to answer research question 2, improvement proposals have been presented for zone distribution, article placement and picking height level, with the aim of making inventory management more efficient. / Bakgrund: De senaste åren har kundernas beställningsmönster förändras, vilket ökar kravet på företags effektivitet vid lagerhanteringen. För att skapa ett lönsamt logistikföretag är det av vikt att utforma en effektiv lagerutformning för att stärka konkurrenskraften. Vid utformning av ett lager är det av betydelse att ta hänsyn till artiklarnas egenskaper samt dess efterfrågan. Effektivisering av företagets lagerutformning kan resultera i minskade kostnader och en förbättrad kundservice. Syfte: Syftet med uppsatsen är att identifiera slöserier och dess bakomliggande orsaker samt föreslå förbättringsförslag till lagerutformningen, för att it-företaget “X” ska kunna effektivisera lagerhanteringen. Metod: Uppsatsens utgångspunkt ligger i en kvalitativ forskningsmetod, där en fallstudie genomförts. Underlaget har framkommit via seminstrukturerade intervjuer samt strukturerade observationer med företagets medarbetare. För att stärka datainsamlingen användes relevant teori samt kvalitativ data från företagets interna material. Studien använde analysmetoden att bygga upp en förklaring, då en förståelse av den första forskningsfrågan behövdes för att besvarandet av den andra forskningsfrågan kunde genomföras. Slutsats: Efter genomförd studie har det fastställts genom intervjuer och observationer vilka problem som uppkommer hos it-företaget “X”. Utifrån informationen har kopplingar till teori utförts där slöserier och dess bakomliggande orsaker redovisats. Några exempel på slöserier som framkom under besvarandet av den första forskningsfrågan var extra bearbetning, onödiga transporter, överflödig rörelse av anställda. Bakomliggande orsaker till dessa var bland annat koncentrerat orderplock, artikelplacering utefter frekvens och plock på olika höjdnivåer. För att besvara forskningsfråga 2 har förbättringsförslag presenterats till zonindelning, artikelplacering samt höjdnivå av plock, i syfte att effektivisera lagerhanteringen.

En el presente trabajo se realizó un análisis del proceso de almacenamiento y distribución de la empresa DISNORTE S.A.C. La metodología adoptó un enfoque cuantitativo, con un carácter aplicado y nivel explicativo, utilizando un diseño no experimental. La propuesta presentada responde a los procesos de almacenamiento y distribución en los cuales se evidenció mayor incidencia de problemas; por lo que se propuso implementar dos softwares de gestión de almacenes; el primero es un TIC conocido como RFID y el segundo es un SIG conocido como MapInfo. Además, se plantea la redistribución del layout de la empresa. La tecnología RFID permitirá a la empresa mejorar el proceso de almacenamiento y picking de sus productos, además atacará problemas como la inexactitud de inventarios, desorden de almacén, entre otros. Este sistema va de la mano con tener un orden en el almacén al momento de guardar las existencias, aquí es cuando se propone la tercera solución, la redistribución del layout del almacén a través de una clasificación ABC de los productos, la cual se logra teniendo en cuenta la rotación de los mismos. Por otro lado, la tecnología MapInfo atacará los problemas relacionados a la distribución de la mercancía a los puntos de entrega de los clientes. Los resultados del análisis costo beneficio evidencian una viabilidad de las propuestas con un índice de B/C de 2,79 es decir que por cada S/. 1,00 de inversión se recuperan S/. 1,79; recomendando de esta manera la aplicación de las propuestas en la distribuidora DISNORTE S.A.C. / In the present work an analysis of the storage and distribution process of the company DISNORTE S.A.C. The methodology adopted a quantitative approach, with an applied nature and explanatory level, using a non-experimental design. The proposal presented responds to the storage and distribution processes in which there was a greater incidence of problems; so it was proposed to implement two warehouse management software; the first is an ICT known as RFID and the second is a GIS known as MapInfo. In addition, the redistribution of the layout of the company is proposed. The RFID technology will allow the company to improve the process of storage and picking of its products, as well as to attack problems such as the inaccuracy of inventories, storage disorder, among others. This system goes hand in hand with having an order in the warehouse at the time of saving stocks, this is when the third solution is proposed, the redistribution of the warehouse layout through an ABC classification of the products, which is achieved by having to consider the rotation of them. On the other hand, MapInfo technology will attack the problems related to the distribution of merchandise to customer delivery points. The results of the cost-benefit analysis show a feasibility of the proposals with a B / C index of 2.79, that is, for each S /. 1.00 of investment recover S/. 1.79; recommending in this way the application of the proposals in DISNORTE S.A.C.