A major component of the internet are websites which each have their information architecture, but more importantly, findability. This thesis focusses on the topic of findability, which is defined by Morville as “The quality of being locatable or navigable” (Morville, 2005, p. 4). Findability has become more crucial due to an increasing amount of information and time people spent on searching and gathering information. This motivation has led to the aim of investigating findability through insights into, and a delineation of, two complementary perspectives: information architecture and social informatics. Empirical evidence was collected through semi-structured interviews with design practitioners, and a literature review was conducted to provide an integrated view of findability. The STIN-model and berry-picking model provide a frame of reference which designers can use to improve the findability of their digital platforms. The most predominant suggestions based on the empirical evidence are as follows. Firstly, designers should remember that they are problem solvers and should always use methods appropriate to the problem that needs to be resolved. Secondly, designers should start with problem analysis, which should combine qualitative and quantitative methods to reach the optimal results with regards to user research. Finally, do not reinvent the wheel, make use of already existing tools that incorporate upgradeability and reusability.

As organizations grow larger, so does the information base of the organization, and the need to findimportant information increases along with it. However, many organizations are neglecting theimportance of information. Enterprise search lets users search for information in multiple informationrepositories from one single application, without having to know where the information resides. The focalfirm of this research, Findwise AB, is a Swedish IT consultancy firm specialized in delivering searchsolutions to its customers. It has been shown that not many organizations have a strategy for their internalwork with enterprise search. Therefore, Findwise wants to be able to deliver enterprise search strategies toits customers. Such a strategy would facilitate the customers’ development of their internal enterprisesearch management. However, this requires the ability to define an organization’s current and future statewith regard to enterprise search management, something that, up until now has not been possible.Therefore, the purpose of this study was to develop an enterprise search management maturity (ESMM)model, which Findwise’s consultants can use for assessing an organization’s current state, as well aspossible future state within enterprise search management. Through an extensive literature study, incombination with an empirical study consisting of a questionnaire and semi-structured interviews, theESMM model was developed. The themes of the identified maturity levels of enterprise searchmanagement are; knowledge, management, priority, standardization, and sustainability. It is concludedthat the parameters to evaluate on each of these maturity levels are the three parameters information,technology, and user. Each of these parameters consists of three specific factors to evaluate, providingguidelines for what to look at in an assessment. This will enable Findwise to define an organization’scurrent and future state within enterprise search management, as well as enable organizations to gain themost benefit out of their enterprise search solution. / När organisationer växer ökar även deras interna informationsmängd. I takt med detta, ökar även behovetav att finna relevant information inom organisationen. Tyvärr är detta något som ofta försummas avdagens organisationer. Enterprise search är en sökapplikation som möjliggör sökning i flera olikainformationskällor från endast en applikation. Detta innebär att istället för att söka igenom olikainformationskällor via separata sökfunktioner, behöver användare av en enterprise search-lösning endastgöra en enda sökning. Findwise AB är ett svenskt IT-konsultbolag som är specialiserade på att utvecklasådana enterprise search-lösningar. Ett stort problem är att organisationer ofta saknar ett konkretarbetssätt och en strategi för enterprise search. Detta leder till att det blir mycket svårt att dels realiseravärdet av söklösningen, men även till svårigheter med att definiera hur det interna arbetet kringsöklösningen bör se ut. På grund av detta vill Findwise kunna erbjuda sina kunder enterprise searchstrategier.En sådan strategi skulle underlätta kunders interna utveckling av styrprocesser för enterprisesearch. Detta kräver dock förmågan att definiera en organisations nuvarande och framtida tillstånd medavseende på styrningen av enterprise search, något som fram tills nu ej har varit möjligt. Således varsyftet med detta arbete att ta fram en mognadsmodell för utvärdering av styrprocesser för enterprisesearch. Denna mognadsmodell ska bistå Findwise-konsulter med ett verktyg för att definiera vilkenmognadsnivå en organisation befinner sig på i dagsläget, men även se var man vill befinna sig iframtiden. Från denna utvärdering kan sedan de aktiviteter identifieras, som behöver utföras för att uppnåett framtida mål och skapa en strategi för enterprise search. Denna rapport beskriver utvecklandet av ensådan mognadsmodell för styrning av enterprise search. Modellen utvecklades genom en kvalitativfallstudie på Findwise AB, där resultat från en enkät och semistrukturerade intervjuer utgör grunden förstudien. Fakta och diverse koncept har även grundats i teori. Resultatet blev en mognadsmodell beståendeav fem olika mognadsnivåer: kunskap, hantering, prioritering, standardisering och hållbarhet. Dessaanvänds för att utvärdera mognaden inom tre huvudområden av enterprise search: information, teknik ochanvändare. Inom varje område är tre olika faktorer identifierade, som bidrar med riktlinjer för vad manbör titta på vid en utvärdering av enterprise search. Modellen möjliggör för Findwise att kunna definieraen organisations nuvarande- och framtida tillstånd med avseende på styrning av enterpris search. Dessutom skulle en sådan modell möjliggöra för organisationer att få maximalt utbyte av sin enterprisesearch-lösning.

The purpose of this essay is to examine what happens with library e-resources after implementing the discovery tool Summon. Summon provides a Google-like experience and uses multiple facet options when users need to narrow their discovery. Observations of change in the libraries e-resources with regards to database searches, click-throughs in linkresolvers and full text downloads are examined through looking at earlier reports and statistics from libraries in America and England. This provides a way to compare with Chalmers University of Technology’s Library. This essay presents results that suggest that usage drop in database searches while full text downloads and click-throughs increase when Summon is implemented. Also discussed in the essay is the importance for libraries to continuous evaluate the use of their resources to keep up with their users needs and demands. / Program: Bibliotekarie

The purpose of this study is to examine what factors affect user experience regarding findability and information architecture on e-commerce websites by using svenskahem.se as a pilot-website. The research methodology consists of both quantitative respectively qualitative methods, such as surveys and usability testing. In order to determine the effect on user experience, the paper will discuss two information architecture principles such as organization system and labeling system. A correlation has been observed between findability and the users' understanding of the organization, respectively labeling system of the website. This study is focusing on the homepage and the product pages of svenskahem.se. The study shows that the user experience overall has been good, though the product pages need improvement.

Submitted by Fernanda Alves Sanchez (feersanchez@gmail.com) on 2018-06-25T16:29:13Z No. of bitstreams: 1 Dissertação_Fernanda_ENTREGA NA PÓS.pdf: 5693756 bytes, checksum: ed059e76f765a4c0a0f0bada25f88c18 (MD5) / Rejected by Satie Tagara (satie@marilia.unesp.br), reason: Falta a ficha catalográfica: - é elemento obrigatório em trabalhos acadêmicos, e deve ser elaborada por um bibliotecário; - para obter a ficha catalográfica de seu trabalho, você pode enviar um e-mail para bibl-aquisicao@marilia.unesp.br com os seguintes dados do seu trabalho: folha de rosto, resumo com palavras-chave, número da última folha do trabalho, número inicial e final da seção de referências. Após recebê-la, é só inseri-la na sequência da página de rosto (na versão impressa é no verso). on 2018-06-25T18:05:28Z (GMT) / Submitted by Fernanda Alves Sanchez (feersanchez@gmail.com) on 2018-06-25T18:24:22Z No. of bitstreams: 1 Dissertação_Fernanda_ENTREGA NA PÓS.pdf: 5721319 bytes, checksum: cc182af24a14e2950a2a14c6b0b8516e (MD5) / Approved for entry into archive by Satie Tagara (satie@marilia.unesp.br) on 2018-06-25T19:11:55Z (GMT) No. of bitstreams: 1 sanchez_fa_me_mar.pdf: 5721319 bytes, checksum: cc182af24a14e2950a2a14c6b0b8516e (MD5) / Made available in DSpace on 2018-06-25T19:11:55Z (GMT). No. of bitstreams: 1 sanchez_fa_me_mar.pdf: 5721319 bytes, checksum: cc182af24a14e2950a2a14c6b0b8516e (MD5) Previous issue date: 2018-05-25 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O aumento exponencial da produção de dados e informações científicas está diretamente associado à evolução das tecnologias digitais de informação e comunicação e, diante desse cenário, percebe-se a necessidade de implementação pelas instituições de ambientes informacionais digitais que possam reuni-los, organizá-los, disseminá-los e preservá-los. Os repositórios institucionais, objetos de estudo dessa pesquisa, são ambientes potenciais para tais ações; sua implementação, entretanto, deve atender as necessidades informacionais de seu público-alvo, tornando-se necessária a aplicação de métodos, técnicas e atributos que promovam a encontrabilidade da informação científica. Com o objetivo de verificar se os repositórios institucionais têm sido implementados a partir de atributos que viabilizem a encontrabilidade da informação pelos sujeitos informacionais, este estudo utiliza como referência os repositórios institucionais das três universidades estaduais do estado de São Paulo – USP, UNESP e UNICAMP. Para viabilizar o cumprimento dos objetivos da pesquisa, é utilizado o método quadripolar que permite dinamicidade e flexibilidade para o desenvolvimento do estudo por meio de seus quatro polos: epistemológico, teórico, técnico e morfológico. O polo epistemológico abordou o paradigma pós-custodial da Ciência da Informação e a Pós-Fenomenologia para fundamentar o estudo, epistemologicamente. O polo teórico permitiu buscar aportes relacionados às temáticas que permeiam o objeto de pesquisa, quais sejam: Repositórios Digitais, com ênfase nos Repositórios Institucionais, o DSpace como tecnologia para implementação, e a Encontrabilidade da Informação. O polo técnico evidencia os procedimentos metodológicos para a realização do estudo: pesquisa bibliográfica e revisão de literatura para abordar os fundamentos epistemológicos e teóricos mencionados, além de pesquisa aplicada, que ocorreu em duas fases, sendo a primeira a aplicação do “Checklist para avaliação da Encontrabilidade da Informação em Repositórios Institucionais” nos repositórios institucionais da USP, UNESP e UNICAMP, por meio da técnica de observação, e a segunda se refere à aplicação de tarefas junto aos mestrados dos Programas de Pós-Graduação em Educação e Fonoaudiologia da UNESP de Marília, a partir da tecnologia de eye-tracking (rastreamento ocular), nos três repositórios, sendo executada, juntamente com a técnica de protocolo verbal e, posteriormente, entrevistas. O polo morfológico se destina à apresentação dos resultados da pesquisa, bem como à proposta de recomendações para os repositórios institucionais analisados. A partir da avaliação com o checklist, os resultados revelaram problemáticas referentes aos atributos Folksonomia, Descoberta de Informação e Acessibilidade e Usabilidade, nos três repositórios. Em ao menos um deles, foram observadas problemáticas com os atributos Taxonomias navegacionais, Mediação dos Profissionais da Informação e Mobilidade, Convergência e Ubiquidade. Considerando as limitações desta técnica de coleta de dados, não foi possível avaliar os atributos Instrumentos de controle terminológico, Intencionalidade e Mediação dos informáticos. Em um segundo momento, foi possível avaliar o atributo de Descoberta de Informação com a tecnologia de eye-tracking. Após as avaliações realizadas, foram geradas dez recomendações de encontrabilidade da informação para repositórios institucionais. / The exponential increase in the production of scientific data and information is directly associated with the evolution of digital information and communication technologies and, in view of this scenario, it is noticed the need for institutions to implement digital information environments that can bring them together, organize them, disseminate and preserve them. Institutional repositories, objects of study of this research, are potential environments for such actions; its implementation, however, must meet the information needs of its target audience, making it necessary to apply methods, techniques and attributes that promote the finding of scientific information. With the objective of verifying that institutional repositories have been implemented based on attributes that enable information to be found by information subjects, this study uses as reference the institutional repositories of the three state universities of the state of São Paulo - USP, UNESP and UNICAMP. In order to achieve the objectives of the research, the four-pole method is used, which allows dynamicity and flexibility for the development of the study through its four poles: epistemological, theoretical, technical and morphological. The epistemological pole addressed the post-custodial paradigm of Information Science and Post-Phenomenology to support the study, epistemologically. The theoretical pole allowed the search for contributions related to the themes that permeate the research object, namely: Digital Repositories, with emphasis on Institutional Repositories, DSpace as technology for implementation, and Information Findability. The technical pole evidences the methodological procedures for carrying out the study: bibliographical research and literature review to address the epistemological and theoretical foundations mentioned, as well as applied research, which occurred in two phases, the first being the application of the "Checklist for evaluation of Information Finding in Institutional Repositories "in the institutional repositories of USP, UNESP and UNICAMP, through the observation technique, and the second refers to the application of tasks to the masters of the Graduate Programs in Education and Speech-Language Pathology of UNESP of Marília, from the eye-tracking technology, in the three repositories, being executed, along with the technique of verbal protocol and, later, interviews. The morphological pole is intended to present the results of the research, as well as to the proposed recommendations for the institutional repositories analyzed. From the evaluation with the checklist, the results revealed problems related to the attributes Folksonomy, Information Discovery and Accessibility and Usability, in the three repositories. In at least one of them, problems were observed with the attributes: Navigational Taxonomies, Mediation of Information Professionals and Mobility, Convergence and Ubiquity. Considering the limitations of this technique of data collection, it was not possible to evaluate the attributes of terminological control instruments, intentionality and mediation of computer scientists. In a second moment, it was possible to evaluate the attribute of Information Discovery with eye-tracking technology. After the evaluations, ten information retrieval recommendations were generated for institutional repositories. / CAPES: 1660180

Submitted by WESLEY MACEDO FERNANDES (wesleymacedo@hotmail.com) on 2018-06-26T01:38:40Z No. of bitstreams: 1 Dissertação_Final.pdf: 3794168 bytes, checksum: de8816420d5460ce11f5bc7fc1af1313 (MD5) / Approved for entry into archive by Satie Tagara (satie@marilia.unesp.br) on 2018-06-26T14:59:48Z (GMT) No. of bitstreams: 1 fernandes_wm_me_mar.pdf: 3794168 bytes, checksum: de8816420d5460ce11f5bc7fc1af1313 (MD5) / Made available in DSpace on 2018-06-26T14:59:48Z (GMT). No. of bitstreams: 1 fernandes_wm_me_mar.pdf: 3794168 bytes, checksum: de8816420d5460ce11f5bc7fc1af1313 (MD5) Previous issue date: 2018-05-25 / Não recebi financiamento / Ao projetar a Arquitetura da Informação de ambientes informacionais, é necessário considerar aspectos inerentes aos sistemas de informação e aos sujeitos informacionais, de modo que a encontrabilidade da informação ocorra de forma satisfatória. No âmbito desta pesquisa, a ampliação da produção científica em repositórios institucionais e o aumento da utilização de dispositivos móveis revelam a importância de estes ambientes informacionais digitais estarem preparados para serem acessados a partir de diversos tipos de dispositivos com possibilidade de potencializar a encontrabilidade da informação disponível. Objetivamos, a partir desta premissa, compreender de que forma ocorre a encontrabilidade da informação em repositórios institucionais a partir do uso de dispositivos móveis, com ênfase no Repositório Institucional UNESP. Para realizar o estudo utilizamos o método quadripolar para estruturar a pesquisa, de modo que: no polo epistemológico realizamos o enquadramento de nosso objeto de pesquisa no escopo da Ciência da Informação; no polo teórico trazemos aportes conceituais a respeito de repositórios digitais, encontrabilidade da Informação e dispositivos móveis; no polo técnico utilizamos uma triangulação metodológica com os instrumentos de checklist, teste com eye tracking e entrevistas para avaliar o referido ambiente; e, por fim, no polo morfológico encontramos a apresentação de nossos resultados, trazendo além da dissertação a contribuição de recomendações acerca da encontrabilidade da informação em repositórios digitais acessados por meio de dispositivos móveis. / When designing the Information Architecture of informational environments, it is necessary to consider inherent aspects of information systems and informational subjects, so that the information's adequacy occurs satisfactorily. In the scope of this research, the expansion of scientific production in institutional repositories and the increase in the use of mobile devices reveal the importance of these digital information environments being prepared to be accessed from several types of devices with the possibility of enhancing the availability of available information. Based on this premise, we intend to understand how Information Findability occurs in institutional repositories from the use of mobile devices, with emphasis on the Institutional Repository UNESP. In order to carry out the study we use the Quadripolar Method to structure the research, so that: in the epistemological pole we make the framework of our research object in the Information Science; in the theoretical pole we bring conceptual contributions regarding digital repositories, information retrieval and mobile devices; in the technical center we used a methodological triangulation with the tools of checklist, test with eye tracking and interviews to evaluate the said environment; and, finally, in the morphological pole we find the presentation of our results, bringing beyond the dissertation the contribution of recommendations about the Information Findability in digital repositories accessed through mobile devices.

Svårigheter att hitta relevant information på internet är ett stort problem som kostar svenskar både tid och pengar. På internet finns komplexa informationsmiljöer med stora mängder data och i dessa miljöer är det särskilt viktigt att användare får stöd i sitt letande. Det finns tidigare forskning inriktad på att kvantitativt undersöka användares informationsletande men en brist på kvalitativ forskning inom området. I denna studie undersöks användarbeteenden kvalitativt genom sex intervjuer och observationer med användare av den komplexa informationsmiljön Uppsala Conflict Data Program (UCDP). För att ta reda på användarnas informationsmål samt hur lätt det är för användare att hitta information i UCDP har gränssnittets upplevda användarnytta, hittbarhet och användbarhet undersökts. Utifrån resultatet av intervjuer och observationer har personas och scenarier skapats vilket har använts för att utveckla en prototyp över ett nytt gränssnitt för UCDP. Prototypen har sedan användartestats och justerats därefter. Utifrån resultatet av studien har nio principer för god användarnytta, hittbarhet och användbarhet i gränssnitt för komplexa informationsmiljöer sammanställts. Dessa principer inkluderar bland annat att utveckla gränssnitt utifrån användarnas mål och behov, presentera mellanliggande information som tydligt visar vad användare kan fördjupa sig i samt ge stöd för flera informationssökningsstrategier. Fortsatt forskning behövs för att utreda principernas validitet samt om det finns ett behov av kompletterande principer. / Difficulties in finding relevant information online cause significant problems for users. The internet houses complex information environments with large quantities of data in which users need more assistance in order to find relevant information. There are multiple examples of quantitative studies on user behavior when finding information but a lack of qualitative research in the field. This study investigates user behaviors with qualitative methods including six interviews and observations with users of the complex information environment Uppsala Conflict Data Program (UCDP). UCDP's interface has been evaluated through its perceived usefulness, findability and usability to identify information goals and how easily users find information. Personas and scenarios were created from the information found in the interviews and observations, which were used to develop a prototype of a new interface. The prototype was evaluated through user testing and modified thereafter. Based on the results found in the study nine principles regarding the usefulness, findability and usability for interfaces of complex information environments were summarized. These principles include developing interfaces from user goals and needs, presenting information that allows users to predict what additional information they can find, as well as supporting several information seeking strategies. Further research is necessary to examine if additional principles are needed and to validate the found principles.

Detaljhandeln har under en längre tid gjort en förflyttning från fysiska butiker till internetbaserad handel, så kallad e-handel. Sedan år 2020 har e-handeln ökat med 60 procent som följd av coronapandemin. Denna utveckling beror på att nya konsumenter har börjat handla via internet och att redan befintliga e-handelskunder har ökat inköpen, vilket medför att många idag är mer vana vid att handla online.  Det finns många olika typer av e-handelssidor. Den största andelen riktas direkt till konsumenter. Många webbplatser inom e-handeln har idag ett stort utbud av produkter, vilket leder till informationstunga menyer. Det ställer större krav på navigationsstrukturen och hittbarheten, då det påverkar användarnas upplevelse av interaktionen med systemet. Eftersom användare har olika strategier för att nå informationsmålen behöver e-handelssidor vara uppbyggda baserat på kunskapen om kategorisering av produkter och etiketter. Det måste också finnas förståelse för användarnas beteendemönster kring navigeringsstrategier, så att systemet hjälper användare att nå informationsmålen och ger en positiv användarupplevelse. Syftet med denna studie var att skapa kunskap och förståelse kring vilka faktorer inom e-handelns globala och lokala navigation, avseende UX och hittbarhet, som påverkar konsumenters användarupplevelse. Tidigare forskning påvisar att det kritiska designproblemet inte är att förse användare med så mycket information som möjligt utan att lättare kunna hitta rätt information. Hur människor navigerar på webben för att uppfylla informationsbehov är ofta genom att på kort tid erhålla så mycket väsentlig information som möjligt. Det förklarar i huvudsak varför de inte planlöst scrollar och klickar på länkar. Undersökningsmetoderna som har tillämpats i denna studie var kvalitativa användartester som observerades, följt av en SUS-utvärdering och kompletterande kvalitativa semistrukturerade intervjuer. Användarstudien genomfördes vid ett datainsamlingstillfälle och metoderna ansågs lämpade för att ta reda på användarnas subjektiva erfarenheter, upplevelser, attityder och uppfattningar. Det kunde konstateras genom studien att olika faktorer påverkar användarupplevelsen både positivt och negativt. Det är individuellt hur användare navigerar på webbplatsen, tolkar etiketter samt vilka produkter de förväntas hitta under viss kategorisering. Ett generellt beteende kunde även påvisas gällande navigeringsstrategier, tolkning av etiketter och förväntningar på produkters placeringar som ofta grundades i en igenkänningsfaktor baserad på tidigare erfarenheter. / Retail has for a long time gone from physical stores to internet-based trade. In addition, e-commerce has expanded by 60 percent since 2020 as a result of the Corona pandemic. This development is partly due to the fact that new consumers have switched to shopping online, existing e-commerce customers have increased spending and that the habit of shopping online has increased. Today, there are many different types of e-commerce sites. The largest share is aimed directly at consumers. Many Websites in e-commerce today have a wide range of products, which leads to information-heavy menus. This requires greater demands on the navigation structure and findability as it affects the user experience of interacting with the system. Because users have different strategies for achieving their information goals, e-commerce Websites must be built based on the knowledge of categorizing products and labels. There must also be an understanding of users' behavioral patterns in their navigation strategies, so that the system helps to achieve the users information goals and provides a positive user experience. The purpose of this study was to examine the factors in e-commerce's global and local navigation, regarding UX and findability that affect consumers' experience. Previous research shows that the critical design problem is not to gather as much information as possible but rather finding the right information. The way people navigate the web to meet their information needs are often by obtaining as much essential information as possible in a short period of time. This mainly explains why they do not scroll and click on links aimlessly. The survey methods applied in this study were qualitative user tests that were observed, followed by a system usability scale (SUS), and supplementary qualitative semi-structured interviews. The user study was conducted at one data collection occasion and the methods were considered suitable to find out the users' subjective experiences, attitudes and perceptions. It could be ascertained through the study that various factors affect the user experience both positively and negatively. It is individual how the user navigates the website, interprets labels and which products they expect to find under a certain categorization. A general behavior could also be demonstrated regarding navigation strategies, interpretation of labels and expectations of product placement, which were often based on a recognition factor based on previous experience.

Denna studie undersökte interaktionsdesignen på Sundbybergs stads intranät i syfte att analysera hur olika designelement påverkar användarupplevelsen, med fokus på hittbarhet. Studien genomfördes med en kombination av intervjuer, Think Aloud-tester, enkätanalys och litteraturstudie. Med avstamp i kognitionsvetenskap baserades denna studie på teorierna om The Gulf of Execution, The Gulf of Evaluation samt gestalt- och designprinciper. Dessa teoretiska ramverk användes för att analysera och förstå användarnas interaktioner samt för att identifiera utmaningar och förbättringsområden på Sundbybergs stads intranät. Den sammanlagda analysen identifierade flera utmaningar, inklusive en otillräcklig sökfunktion, inkonsekvent kategorisering och brist på tydlig navigering. För att förbättra användbarheten på Sundbybergs stads intranät föreslogs flera åtgärder som visualiserades i ett gestaltningsförslag. Detta inkluderade en mer intuitiv navigationsstruktur och förbättrad layout av startsidan. Studien föreslog specifika designändringar, inklusive användningen av visuell hierarki, hovereffekter och en megameny för att göra gränssnittet mer intuitivt och minska den kognitiva belastningen för användarna. Genom att implementera dessa användarcentrerade designförslag kan intranätet utvecklas till att bli en förenande plattform som stödjer stadens vision om att "Sundbyberg växer med dig!" / This study investigated the interaction design of Sundbyberg's municipal intranet with the aim of analysing how various design elements affect the user experience, focusing on findability. The study was conducted using a combination of interviews, Think aloud tests, survey analysis, and a literature review. Based on cognitive science, this study drew on theories of The Gulf of Execution, The Gulf of Evaluation, as well as gestalt and design principles. These theoretical frameworks were used to analyse and understand users' interactions and to identify challenges and areas for improvement in Sundbyberg's municipal intranet. The comprehensive analysis identified several challenges, including an idadequate search function, inconsistent categorization, and a lack of clear navigation. To improve the usability of Sundbyberg's municipal intranet, several measures were proposed, visualized in a design proposal. This included a more intuitive navigation structure and an improved layout of the homepage. The study proposed specific design changes, including the use of visual hierarchy, hover effects, and a mega menu to make the interface more intuitive and reduce cognitive load for users. By implementing these user-centered design proposals, the intranet can be developed into a unifying platform that supports the city's vision of "Sundbyberg grows with you!"

Made available in DSpace on 2016-04-29T14:23:04Z (GMT). No. of bitstreams: 1 Renate Landshoff.pdf: 3875996 bytes, checksum: a0da1263d095248a5d6973fb7cd4e325 (MD5) Previous issue date: 2011-11-19 / This study aims to recommend key elements which impact the ways to find information in digital library environments, including features found in Web 2.0. The theory is based on the concept of Findability, coined by Morville, on the significant contribution of Manovich, on Santaella‟s study about cognitive profiles of readers and Internet users, and on Weinberg and Cunha‟s view on the mission of digital libraries. The development of this work is based on the method of qualitative case studies, highlighting positive and negative aspects of search interfaces from elements considered relevant to digital library projects and identified with the contribution of concepts brought from Library and Information Science. The study emphasizes the contribution of digital libraries for Web search, without however fail to point to their weaknesses and need for evolution. The processing of information at the time of data entry, the development of more intelligent search interfaces, the different cognitive profiles of users, the participation of multidisciplinary teams and constant monitoring of the digital environment elements must be considered and pursued over the existence of a design of this profile. The study points out finally the changes that must occur in searching from the Semantic Web and the development of artificial intelligence, impacting the way we are used to seek information, continually increasing its "findability." / Este estudo tem por objetivo recomendar elementos essenciais que impactam as formas de encontro da informação em ambientes de bibliotecas digitais, incluindo as funcionalidades encontradas na Web 2.0. A fundamentação teórica está baseada no conceito de Findability, cunhado por Morville, na contribuição expressiva de Manovich, no estudo de Santaella sobre os perfis cognitivos de leitores e internautas e na visão de Weinberg e Cunha sobre a missão de bibliotecas digitais. O desenvolvimento deste trabalho está baseado no método de estudos de casos qualitativos, ressaltando aspectos positivos e negativos de interfaces de busca a partir de elementos considerados relevantes para projetos de bibliotecas digitais e identificados com a contribuição de conceitos trazidos da área de Biblioteconomia e Ciência da Informação. O estudo destaca a contribuição das bibliotecas digitais para a pesquisa na Web, sem no entanto deixar de apontar para as suas fragilidades e necessidade de evolução. O tratamento da informação no momento da entrada de dados, o desenvolvimento de interfaces de busca mais inteligentes, os diversos perfis cognitivos de usuários, a participação de equipes multidisciplinares e o monitoramento constante do ambiente digital devem ser elementos considerados e perseguidos ao longo da existência de um projeto deste perfil. O estudo destaca por fim, as mudanças que devem ocorrer com a busca a partir da Web Semântica e o desenvolvimento da inteligência artificial, impactando na forma como estamos acostumados a buscar a informação, aumentando cada vez mais a sua encontrabilidade