Conselho Nacional de Desenvolvimento CientÃfico e TecnolÃgico / This study aimed at analyzing the contributions of the teaching methodology Fedathi Sequence (SF) by using the GeoGebra software, applied in Basic Geometry contents and equivalent fractions in the initial pedagogue training in order to provide favorable conditions for the development of education and learning of mathematics, in a systematic and organized manner. The problematic of the research emerged surrounding the mathematical knowledge of the students in the Pedagogy Course of the Faculty of Education FACED / UFC, research locus, before the use of GeoGebra, in the understanding of the content related to the flat geometric figures; specifically, square, triangle, rectangle and parallelogram and the spatial figures as tetrahedron, cube, octahedron, dodecahedron and icosahedron, and the equivalent fractions. The research was theoretically based on the SF methodology. From the application of Teaching Sessions (SD) promoted by SF, we work in our classes the understanding of math concepts, to provide an investigative learning of knowledge. Therefore, the research problem consisted of the question: How to work the Basic Geometry content and equivalent fractions in mathematics education of pedagogy students, using the GeoGebra from SD? In this sense we opted for the qualitative and quantitative research, using descriptive and exploratory approach, setting up a case study. The investigated subjects were students of the Pedagogy Program. From the observations made in the classroom and the actions of the students during the investigative process, it was possible to identify the categories of research analysis, characterized as: SD and math content on Basic Geometry and equivalent fractions. As data collection technique, we used direct observation, with photos and audio produced during the classes; portfolios and discussion forum in which the activities were recorded in TelEduc virtual environment. The data were submitted to content analysis, considering three stages: pre-analysis, the analytical description of the data and the processing of results, including the inference and interpretation. The results contributed to better understanding of mathematical content in the initial formation of the pedagogue. Therefore, the SF teaching methodology was very important for the use of GeoGebra software as a teaching resource to aid in the formation of mathematics educator, in the assimilation of Geometry Basic content and equivalent fractions. / A presente pesquisa objetivou analisar as contribuiÃÃes da metodologia de ensino SequÃncia Fedathi (SF) com o uso do software GeoGebra, aplicado nos conteÃdos de Geometria BÃsica e fraÃÃes equivalentes, na formaÃÃo inicial do pedagogo, visando proporcionar condiÃÃes favorÃveis ao desenvolvimento do ensino e da aprendizagem da MatemÃtica, de forma sistematizada e organizada. A problemÃtica da pesquisa emergiu no entorno do conhecimento matemÃtico dos alunos do Curso de Pedagogia da Faculdade de EducaÃÃo FACED/UFC, locus da pesquisa, diante do uso do GeoGebra, na compreensÃo dos conteÃdos relacionados Ãs figuras geomÃtricas planas; especificamente, no quadrado, triÃngulo, retÃngulo e paralelogramo e nas figuras espaciais, como tetraedro, cubo, octaedro, dodecaedro e icosaedro, e nas fraÃÃes equivalentes. A pesquisa teve como fundamentaÃÃo teÃrica a metodologia SF. A partir da aplicaÃÃo de SessÃes DidÃticas (SD) promovidas pela SF, trabalhamos, durante as aulas, a compreensÃo dos conteÃdos matemÃticos, para propiciar uma aprendizagem investigativa do conhecimento. Desse modo, o problema da pesquisa consistiu na seguinte questÃo: Como trabalhar os conteÃdos de Geometria BÃsica e fraÃÃes equivalentes na formaÃÃo matemÃtica dos alunos da pedagogia, com o uso do GeoGebra, a partir de SD? Neste sentido optou-se pela pesquisa de natureza quali-quantitativa, utilizando a abordagem descritiva e exploratÃria, configurando-se num estudo de caso, tendo como sujeitos investigados os alunos do Curso de Pedagogia. A partir das observaÃÃes feitas em sala de aula e das aÃÃes realizadas dos alunos, durante o processo investigativo, foi possÃvel identificarmos as categorias de anÃlises da pesquisa, caracterizadas como: SD e os conteÃdos de matemÃtica sobre Geometria BÃsica e fraÃÃes equivalentes. Como tÃcnica de coleta de dados, utilizamos observaÃÃo direta, com fotos e Ãudios produzidos durante as aulas; portfÃlios e fÃrum de discussÃo, em que foram registradas as atividades no ambiente virtual TelEduc. Os dados foram submetidos à anÃlise de conteÃdo, considerando trÃs momentos: a prÃ-anÃlise, a descriÃÃo analÃtica dos dados e o tratamento dos resultados, abrangendo a inferÃncia e a interpretaÃÃo. Os resultados obtidos contribuÃram para melhor compreensÃo dos conteÃdos matemÃticos, na formaÃÃo inicial do pedagogo. Dessa forma, a metodologia de ensino SF foi de fundamental importÃncia para o uso do software GeoGebra, como recurso didÃtico, para auxiliar na formaÃÃo matemÃtica do pedagogo, na assimilaÃÃo dos conteÃdos de Geometria BÃsica e fraÃÃes equivalentes.

O transtorno de pânico (TP) é uma condição crônica e recorrente que prejudica a qualidade de vida e o funcionamento psicossocial dos pacientes. O tratamento com medicamentos e a terapia cognitivo-comportamental (TCC) tem evidências comprovadas de eficácia. Entretanto, a recaída é frequente e a falha nas estratégias de enfrentamento (coping), ao lidar com eventos estressores, tem sido apontada como um gatilho deste desfecho. O protocolo de 12 sessões de TCC em grupo (TCCG), atualmente utilizado, é específico para sintomas do TP. Estudos que avaliam os efeitos de intervenções com técnicas cognitivas de estratégias de coping ainda não foram testados. Pretende-se, neste estudo, verificar se a TCCG padrão modifica as estratégias de coping dos pacientes com TP comparados a um grupo sem transtorno mental (artigo 1) e avaliar o efeito ao acréscimo de quatro sessões de reforço com técnicas cognitivas de estratégias de coping após a TCCG (artigo 2). Trata-se de um ensaio clínico com pacientes (n=48) que participaram das 12 sessões de TCCG para TP de 2006 a 2009, chamados novamente em 2010 e sorteados para o grupo de intervenção (4 sessões de reforço) ou para o grupo controle (2 reuniões educativas). A gravidade dos sintomas foi mensurada pelas escalas: Impressão Clínica Global (CGI), Escala de Gravidade do TP (PDSS), Inventário do Pânico, Hamilton-Ansiedade (HAM-A) e Inventário de Depressão de Beck (BDI). Para identificar as estratégias de coping e a resiliência foram aplicados o Inventário de Estratégias de Coping (IEC) e a Escala de Resiliência, respectivamente. A qualidade de vida (QV) foi avaliada pela WHOQOL-bref. Para o primeiro objetivo de avaliar a mudança das estratégias de coping, os instrumentos foram aplicados antes e após a TCCG e o grupo sem transtorno mental (n=75) respondeu o IEC. Para verificar o efeito das sessões de reforço, os instrumentos foram aplicados antes da intervenção e após o término (1, 6 e 12 meses) por avaliadores independentes. A TCCG padrão foi efetiva na redução dos sintomas do TP em todas as medidas de desfecho. No artigo 1, foi observado que os pacientes diminuíram significativamente o uso da estratégia de coping de confronto (p=0,039) e de fuga e esquiva (p=0,026) quando comparada com o início do tratamento. Porém, a fuga e esquiva após a TCCG não foi mais significativamente diferente (p=0,146) que o grupo sem transtorno mental. Também foi encontrado que o uso de estratégias mais adaptativas estava correlacionado à diminuição da ansiedade antecipatória e dos ataques de pânico. No Artigo 2, os resultados do efeito das quatro sessões de reforço demonstraram melhora significativa dos sintomas do TP, da ansiedade e de depressão em ambos os grupos, considerando desfecho tempo. Ocorreu aumento significativo no domínio de relações sociais da QV no grupo de intervenção, considerando a interação tempo*grupo, independentemente da melhora dos sintomas. Entretanto, não houve diferença significativa nas estratégias de coping e nos demais domínios da QV. As mudanças nos níveis de resiliência foram dependentes dos sintomas do TP, ansiedade e depressão, isto é, quanto menor a intensidade dos sintomas, maior foram os níveis de resiliência. Concluindo, as técnicas da TCCG padrão podem modificar as estratégias de coping, porém com exceção da fuga e esquiva, as estratégias continuam diferentes do grupo sem transtorno mental. A resposta ao acréscimo de sessões de reforço com técnicas específicas de coping melhora o domínio das relações sociais da QV ao longo do tempo, independentemente da diminuição dos sintomas. Por outro lado, o aumento dos níveis de resiliência foi dependente da melhora da intensidade dos sintomas do TP, ansiedade e depressão e a melhora destes sintomas foi significativa, porém não foi diferente entre os grupos intervenção e controle. A hipótese é que este resultado pode estar relacionado a fatores terapêuticos do formato de grupo tanto das sessões de intervenção quanto do controle. Portanto, estudos que investiguem a adição de técnicas cognitivas de coping durante a TCCG padrão e o efeito de fatores terapêuticos do formato de grupo ainda precisam ser realizados. / Panic disorder (PD) is a chronic and recurrent condition that impairs patients’ quality of life and psychosocial functioning. Treatment with medication and cognitive-behavioral therapy (CBT) has confirmatory evidence of efficacy. Nonetheless, relapse is frequent and failure on coping strategies, when dealing with stressful events, has been suggested as being the trigger of this outcome. The protocol of 12 cognitive-behavioral group therapy (CBGT) sessions, as currently used, is specific for PD symptoms. Studies assessing the effects of interventions with cognitive techniques of coping strategies have not been tested yet. The present study aims to verify if the standard CBGT changes PD patients’ coping strategies, when compared to the ones used by the group of individuals without mental disorders (Article 1), and to evaluate the effect of adding 4 booster sessions with cognitive techniques of coping strategies after CBGT (Article 2). This study is a controlled clinical trial with patients (n=48) who participated in the 12 CBGT sessions for PD from 2006 to 2009, who were assessed again in 2010 and assigned either for the intervention group (4 booster sessions) or the control group (2 educational sessions). Symptoms severity was measured by the following scales: Clinical Global Impression (CGI), PD Severity Scale (PDSS), Panic Inventory, Hamilton-Anxiety (HAM-A), and Beck Depression Inventory (BDI). To identify coping strategies and resilience, Coping Strategies Inventory (CSI) and Resilience Scale were applied. Quality of life (QoL) was assessed by WHOQoL-bref. For the first objective of assessing the change on coping strategies, the instruments were applied before and after CBGT, while the group of individuals without mental disorders (n=75) answered CSI. To analyze the impact of booster sessions, the instruments were applied before the intervention and after it was concluded (1, 6, and 12 months) by independent interviewers. Standard CBGT was effective in reducing PD symptoms in all outcome measures. In the Article 1, it was observed that the patients reduced significantly the use of confrontive (p=0.039) and escape and avoidance (p=0.026) coping strategies in comparison to the treatment onset. However, the escape and avoidance strategy after CBGT was not more significantly different (p=0.146) than the strategy used by the control group without mental disorders. It was also observed that the use of more adaptive strategies correlated to the reduction of anticipatory anxiety and panic attacks. In the Article 2, the results of the effect of 4 booster sessions showed significant improvement of PD, anxiety and depression symptoms in both groups, considering the outcome time. A significant increase on social relations domain of QoL was observed in the intervention group, considering interaction time*group, regardless of symptom improvement. However, there was no significant difference on coping strategies and other domains of QoL. Changes on resilience levels depended on PD, anxiety, and depression symptoms, that is, the smaller the symptoms intensity the higher the resilience levels were. In conclusion, standard CBGT techniques might change coping strategies, but, except for escape and avoidance ones, other strategies are still different from the ones used by the group without mental disorders. The response to adding booster sessions with specific coping techniques improves the social relations domain of QoL over time, regardless of the reduction of symptoms. On the other hand, the increase of resilience levels depended on the improvement of PD, anxiety, and depression symptoms intensity. The improvement of these symptoms was significant, but not different for intervention and control groups. The hypothesis is that this result may be related to therapeutic factors of the group therapy both in intervention and control sessions. Therefore, research investigating the addition of cognitive coping techniques during standard CBGT and the effect of therapeutic factors of group therapy is yet to be carried out.

Smakbas – Gourmet Grön är en webbplats som ska kommunicera den gröna maten och marknadsföra Gourmet Gröns smakbaser. Webbplatsen innehåller information och bakgrund om smakbaserna, samt hur man jobbar med dem. Det finns även en lite annorlunda receptbank där besökaren kan titta på recept. / Detta är en reflektion på en digital medieproduktion.

Sellout är ett community där medlemmarna har en presentationssida, en gästbok, ett bildgalleri och en dagbok. Det finns även ett forum, där medlemmarna kan diskutera med varandra om allt mellan himmel och jord. Det som skiljer vårt community från andra är att medlemmarna även kan lägga upp bilder och beskrivningar på saker de vill sälja, tipsa om och söka efter musikevenemang, och de kan också få sina demolåtar spelade i vår webbradio. Designmässigt har vi försökt förmedla en känsla som ska få användarna att uppleva att sidan är levande. / Detta är en reflektionsdel till en digital medieproduktion.

Com a heterogeneidade de tecnologias de comunicação sem fio presentes na borda de redes de acesso, serviços providos na Internet podem ser acessados de forma quasi ubíqua através de dispositivos móveis ou portáteis. O acesso a esses serviços, contudo, está associado a atrasos e rupturas frequentes na comunicação devido a razões inerentes à mobilidade do dispositivo, como: i) perda de sinal em locais onde há pouca ou nenhuma cobertura de acesso móvel; ii) erros no quadro de dados durante a transmissão e, consequentemente, perdas de pacotes, que podem ser ocasionados por interferência no sinal ou enfraquecimento deste pelo distanciamento do dispositivo em relação à Estação Base; iii) mudanças de endereços IP durante transmissões em andamento causadas pela migração do dispositivo entre diferentes redes. Como consequência, aplicações falham com a ruptura de comunicações orientadas a conexão. Tratar a mobilidade de forma transparente à aplicação é um dos desafios da Computação Móvel e Ubíqua que vem sendo pesquisado ao longo da última década. Soluções foram propostas para operarem desde a Camada de Enlace à Aplicação. Muitas delas, entretanto, exigem modificações na pilha de protocolos TCP/IP e adição de infraestrutura específica de rede no suporte à comunicação fim-a-fim. Além de elevar o custo das etapas de implantação e manutenção, estratégias intrusivas e dependentes de infraestrutura adicional podem não apresentar desempenho satisfatório. Nesse contexto, propomos tratar a mobilidade no nível da própria aplicação através de Sessões de Comunicação que não falham com atrasos e desconexões. Operando somente nos nós-fim e de modo transparente às Camadas adjacentes de Aplicação e Transporte, as sessões não requerem infraestrutura adicional para intermediar ou controlar a comunicação entre pares, tampouco modificações em protocolos legados da pilha TCP/IP. O conceito de Sessões Tolerantes a Rupturas é implementado através de uma API de propósito geral em sistemas Linux que estende a interface de Sockets. A API é, na prática, uma camada transparente sobre o Socket que provê Ciência de Mobilidade à aplicação através de mecanismos para: acompanhar a localização de nós ao longo da duração de uma sessão; detectar rupturas nas transmissões causadas pela mobilidade do nó ou de seu par remoto; suspender e retomar sessões de forma eficiente, segura e confiável. Experimentos conduzidos em ambientes emulados e reais com equipamentos de uso comercial mostram a eficiência das sessões. Além de introduzir baixa degradação na vazão fim-a-fim, rupturas na transmissão podem ser detectadas em microssegundos e sessões suspensas são reabertas em milissegundos. Com um desempenho superior a solução de mobilidade geral da Camada IP, as sessões não necessitam de adaptações de software em equipamentos de rede / Nowadays services available on the Internet can be accessed from mobile devices while they roam across heterogeneous wireless networks. Due to the inherent reasons of device mobility, however, the access to such services is frequently involved with delay and disruptions. The most common reasons are: i) losing radio signal at places where mobile access coverage area is not available; ii) frame error, losses, and fading on the radio signal when the mobile device moves away from the Base Station; iii) changes on the devices IP address over ongoing transmission, while the mobile node migrates among different wireless networks. As result, networked application fails with disruptions on TCP connections established in the mobile users path. Handling seamlessly mobility on the Internet is a technical challenge of the Mobile Computing Paradigm. It has been widely researched over the last decade. Several solutions have been proposed to work from the Link Layer to the Application Layer. Most of them, however, work intrusively and require modifications in the classical TCP/IP protocol stack, as well as rely on additional network infrastructure to support mobile end-to-end communication. Besides increasing the cost of deployment and maintenance, intrusive and infrastructure dependent strategies may not present suitable performance. In this sense, we devised an architecture to handle mobility at the Application level by means of communication sessions that do not fail with delay, disruption or disconnection. Such sessions work only at the end-systems in a such way that: are fully transparent to the adjacent layers of Transport and Application; do not require additional network infrastructure to forward and manage the communication between two mobile peers; and do not impose any modification on the legacy protocols from the TCP/IP stack. The concept of Disruption-Tolerant Sessions is implemented in Linux by means of a general purpose API extended from the Socket interface. Such API is a transparent layer placed on top of the Socket to provide mobility awareness to the Application Layer. To do so, session services are provided for: tracking mobile peers along the session duration; detecting disruptions over TCP connection caused by mobility of the local or remote peer; suspending and resuming sessions with efficiency, security and reliability. Experiments conducted in emulated and real systems (off-the-shelf hardware and open source software) showed the desired efficiency. Besides introducing little overhead on the goodput, disruptions are detected in a range of microseconds and suspended sessions are resumed in milliseconds. With performance greater than the general IP layer mobility solution, the proposed sessions do not require software adaptation in the core of the network infrastructure

Background: Maximal voluntary occlusal bite force (MVOBF) is the maximal force applied by the jaw muscles in dental occlusion. MVOBF is one parameter for functional capacity of the jaw system.  Aim: To evaluate MVOBF in different positions in the bite and to evaluate possible intra-individual differences between sessions.  Methods: MVOBF was measured with an electronic bite force device, with transducers sensitive to force, in 20 healthy men (mean 24.5 years). Eligibility of participants was full dental occlusion, Angle Class I relation, no diagnosis according to Diagnostic criteria for temporomandibular disorders. The test included three repeated measurements on each site: first molar right, first molar left and central incisor, in random order, with test-retest study design. Unpaired T-test was used to test the MVOBF in different positions in the bite and paired T-test for possible intra-individual differences between sessions. A post hoc test for repeated measure one-way ANOVA was added.  Results: MVOBF in different positions in the bite was lower in the incisor area compared with the molar region (P<0.0001), but similar between right and left molar side (P=0.48 and P= 0.96, respectively). No intra-individual differences between sessions (molar right P= 0.40; molar left P= 0.81; incisor area P= 0.66). The intra-individual variability for repeated measurements showed variability for incisor area (P= 0.007), but not for molar right and left region (P=0.95 and P=0.49, respectively).  Conclusion: The results may provide reference values for MVOBF in young adult men, to be compared with men with pain or dysfunction in the jaw system.

A seemingly unexplored territory in teaching computer programming is transcription labs. With transcription referring to "transcribe" in the sense of "to make an exact copy of". In transcription labs students are given the complete code and are asked to transcribe it into their own window before they are able to run it. This approach may be interesting as it forces students to engage with the material more than if they had been given a runnable program outright, while still providing a limited, and in some sense safe, learning environment. This project focuses on creating a web application for transcription labs to serve as a jump-off point into exploration of such labs.  Additionally, this thesis contains a preliminary study that aims at gauging if further exploration of transcription labs is worthwhile. The result of the preliminary study indicates that the answer to that question is yes, it is worthwhile exploring transcription labs further.

English Room es una plataforma web que permite conectar a personas de diferentes lugares del país en sesiones virtuales que contarán con nativos americanos con la finalidad de que puedan interactuar en inglés y reforzar su pronunciación. Este proyecto fue creado por cinco alumnos de la Universidad Peruana de Ciencias Aplicadas y tiene como objetivo validar e implementar nuestro modelo de negocio en el mercado peruano. English Room se caracteriza por ser una plataforma web amigable para los usuarios, asimismo las sesiones virtuales permitirán que las personas refuercen su inglés ya que tendrán como coach a nativos americanos y también se ofrece diferentes tópicos de conversación para que las personas se inscriban en las que más les interesa. Cabe resaltar que esta plataforma permite conocer y socializar con otras personas de manera divertida y diferente al mismo tiempo que refuerzas tu pronunciación en inglés. Para la elaboración de este modelo de negocio se han aplicado metodologías de Design Thinking, con la finalidad de conocer las necesidades, deseos y pensamiento de los clientes acerca de la plataforma web, lo cual fue reforzado con entrevistas a expertos y usuarios. Asimismo, se hizo un análisis del mercado para identificar nuestra principal competencia, posibles clientes potenciales y definir nuestra propuesta de valor significativa para los usuarios para lograr que nuestro modelo de negocio sea viable. / Web platform to improve your English pronunciation called English Room English Room is a web platform that allows people from different parts of the country to connect in virtual sessions with Native Americans in order for them to interact in English and reinforce their pronunciation. This project was created by five students from the Universidad Peruana Ciencias Aplicadas and aims to validate and implement our business models in the peruvian market. EnglishRoom is characterized by being a user-friendly web platform, also the virtual sessions will allow people to reinforce their English since they will have Native Americans as a coach and it also offers different topics of conversation for people to register where they are most interested. It should be noted that this platform allows you to meet and socialize with other people in a fun and different way while reinforcing your pronunciation in English. For the development of this business model, Design Thinking methodologies have been applied, in order to know the needs, desires and thoughts of customers about the web platform, which was reinforced with interviews with experts and users. Likewise, a market analysis was carried out to identify our main competition as well as potential customers and define our significant value proposition for users to make our business model viable. / Trabajo de investigación

Cooper, Heron and Heward define maintenance as the extent to which a learner continues to perform a target behavior after the intervention has been terminated. Testing for maintenance allows the trainer to see if gains were sustained following the termination of a treatment program. In addition, once it is shown that a learner's skills have remained in the repertoire, assessment of generalization is possible. Previous literature in behavior skills training have assessed maintenance in a variety of settings for a variety of skills. Following maintenance assessments, booster sessions are commonly used to re-train skills that did not maintain at criterion levels. The current project assessed the maintenance of caregivers' skills following a training package used to teach three behavior management techniques (use reinforcement, pivot, protect-redirect) at a large, residential care facility. Procedures were developed to assess caregivers' maintenance of the three behavior management techniques using a pre-test- post-test design. If needed, skills were re-established using 5-20 minute booster sessions. The results showed that time between post-test and maintenance did not seem to have a strong effect on maintenance scores. In general, post-test scores were somewhat indicative of maintenance scores, and patterns were most apparent across tools.

La idea de este emprendimiento nació a raíz de la coyuntura actual, ocasionada por la pandemia del Covid-19. Debido al confinamiento, las personas no podían salir de sus casas para distraerse o realizar las actividades que normalmente hacían. Esto causó el aumento de casos de estrés, ansiedad e inestabilidad emocional. Por esta razón, se decidió brindar una solución al respecto y se desarrolló T-Calma, una aplicación de sesiones psicológicas virtuales. Este proyecto busca acercar psicólogos con pacientes quienes necesiten algún tipo de ayuda emocional. Nuestra investigación ha sido realizada para poner en práctica el proceso de validación, en el cual se pudo ver si el servicio analizado es factible, viable y deseable, en el mercado peruano. Este consistió en una serie de entrevistas a potenciales clientes y expertos, para validar el problema identificado. Luego, se realizaron algunos experimentos, que consistieron en desarrollar un prototipo, para que el público objetivo tenga un referente de lo que sería nuestro servicio. Con las entrevistas, pudimos conocer sus opiniones y sugerencias, para desarrollar el prototipo final. Por otro lado, como todo proyecto, era necesario elaborar una serie de planes y seguir ciertas estrategias para maximizar la rentabilidad. Los planes desarrollados abarcaron las áreas de Marketing, Recursos Humanos, Operaciones, Responsabilidad Social y Finanzas. Finalmente, se presentan las conclusiones y recomendaciones respectivas. / The idea for this venture was born as a result of the current situation caused by the Covid-19 pandemic. Due to the confinement, people were unable to leave their homes to distract themselves or do the activities they normally did. This caused an increase in cases of stress, anxiety and emotional instability. For this reason, it was decided to provide a solution in this regard and T-Calma, an application for virtual psychological sessions, was developed. This project seeks to bring psychologists closer to patients who need some kind of emotional help. Our research has been carried out to put into practice the validation process, in which it was possible to see if the analyzed service is feasible, viable and desirable in the Peruvian market. This consisted of a series of interviews with potential clients and experts, to validate the identified problem. Then, some experiments were carried out, which consisted of developing a prototype, so that the target audience has a reference of what our service would be. Through the interviews, we were able to get their opinions and suggestions, to develop the final prototype. On the other hand, like any project, it was necessary to develop a series of plans and follow certain strategies to maximize profitability. The plans developed covered the areas of Marketing, Human Resources, Operations, Social Responsibility and Finance. Finally, the respective conclusions and recommendations are presented. / Trabajo de investigación