Lean is a business philosophy focused on shortening lead times by removing waste and concentrating on value-added processes. When implemented successfully, it not only allows for cost reduction while improving quality, but it can also position a company to achieve tremendous growth. The problem is that though many companies are attempting to implement lean, it is estimated that only 2-3% are achieving the desired level of success. The purpose of this research is to identify the key interrelated components of successful lean transformation. To this end, a thorough literature review was conducted and the findings indicate six key constructs that can act as enablers or inhibitors to implementing and sustaining lean. A theoretical framework was developed that integrates these constructs and develops research propositions for each. A multiple-case study analysis then was used to test the framework on four companies that have achieved successful, sustained results from their lean implementation in order to validate the model. The resulting model provides companies who are planning to implement lean with tangible actions that can be taken to make their lean transformations more successful.

Syftet med examensarbetet är att undersöka möjligheten att kunna påbörja ett arbete med att införa ett lean-tänkande i skolverksamheten för att kunna strukturera och få en effektivare undervisning i verkstaden. I undervisningen förekommer det tidsåtgång för onödiga moment till exempel letande efter olika verktyg som inte är placerade på rätt ställe. Den grundläggande meningen med lean-filosofin är att eliminera slöseri i det dagliga arbetet. De frågor som behöver besvaras är vad elever och kolleger anser om nuläget, samt vad de vet om leankonceptet och om de är medvetna om sin egen roll i sammanhanget. För att få fram svar har en kvantitativ undersökningsmetod använts i form av en enkät till eleverna och en kvalitativ metod genom intervjuer med kolleger, för att kunna använda fördelarna som båda metoderna erbjuder. Enligt de resultat som kommit fram i analysen av insamlat material framgår att det finns en medvetenhet om problemet med ordning och reda hos både elever och kolleger samt att det finns en stor förbättringspotential. Det framkom också att det finns ett utbildningsbehov om lean-filosofin hos flera av våra kolleger. Målet är att kunna implementera lean-filosofin undervisningen. För att kunna nå målet är det viktigt att de som arbetar med lean-filosofin har tillräcklig kunskap om vad det innebär, vilket är avgörande för att få ett framgångsrikt arbetssätt.

Företag bör helst bara genomföra aktiviter som skapar värde för kunden. Ett värdeflöde är de processer som används när en produkt förädlas. Genom att göra en värdeflödesanalys går det att identifiera vilka aktiviteter som är värdeskapande respektive icke värdeskapande. Uppdragsgivarna för detta examensarbete vill genom värdeflödesanalys sänka ledtiderna och höja leveransprecisionen. Vi kommer att ge förslag på förbättringar som kan uppnå detta men också att undersöka värdeflödesanalys som verktyg när produktionsordningen varierar. Det gjordes genom vad vi kallar ”mjuk” värdflödesanalys. Från Habia Cables, som tillverkar specialkablar, affärsystem framkom att de flesta maskiner på avdelningen som observerades har förseningar under året (2012). Under våra observationer stod många maskiner stilla, främst av två anledningar: återkommande problem som var lätta att åtgärda eller så uppstod andra fel men som tog längre tid att upptäcka. På avdelningen fanns verktyg för att identifiera förseningar men de användes inte av personalen. Tidigare misslyckade 5S-implementeringar har gjort att personalen delvis är negativt inställd till nya implementeringsförsök eller andra förbättringsåtgärder. Ett sätt att bli av med återkommande problem med maskinerna är att börja använda ett fem varför-tänkande för att nå grundorsaken till olika problem. Att ledningen och personalen ser olika på saker är vanligt och beror ofta på dålig kommunikation så att problem inte kommer upp till ytan. 5S är inte bara ett sätt att få ”ordning och reda” utan kan stödja högre och jämnare resursutnyttjande, något som bättre förutsättningar att sänka ledtiderna och höja leveransprecisionen. Vi gjorde en ”mjuk” värdeflödesanalys. Med det menas att vi främst undersökte hur personalen arbetar och i lägre utsträckning själva maskinerna och lager. Med detta arbetssätt ökar vi också förutsättningarna att applicera våra förbättringsförslag på andra avdelningar på företaget. I vår ”mjuka” värdeflödesanalys identifierade vi flera faktorer som kan förbättras så att företaget fokuserar sitt arbete på att skapa värde för kunden och eliminera icke värdeskapande aktiviteter. Tydligt och engagerat ledarskap krävs för att åtgärder för verksamhetsförbättring ska implementeras med framgång. 5S kan vara ett sätt för att sänka ledtiderna och höja leveransprecisionen om det inte bara används för att få ”ordning och reda”. Ett annat sätt för att nå sänkta ledtider och höjd leveransprecision är att finna grundorsaken till problem. När produktionsordningen varierar och produkterna har hög grad av specialisering kan det vara mer fördelaktigt att satsa på en flexibel produktionsprocess än att anpassa flödet efter en eller några få produkter. / Companies should focus on activities that create value for the customer. A value stream is the processes that are used to manufacture a product. Through value stream analysis, value creating and non-value creating activities can be identified. The aim of the company aim with this thesis is to decrease lead time and increase delivery precision. We will make suggestions on improvements to fullfill that aim but also examine how values stream analysis is used when the manufacturing order varies. This was be done with what we call “soft” value stream analysis. The business system of Habia Cable, a special cable manufacturer, revealed that most machines in the observed section of the factory had delays during the year (2012). During our observation, many machines were not running, chiefly of two reasons: recurring problems that were easy to fix or other problems but were harder to discover. There were instruments to identify delays in the factory but they were not used by the staff. Previous unsuccessful 5S-implentations contributed to a negative attitude towards new implementation attempts or other improvement projects. One way to eliminate recurring problems regarding machines is to start using five whys which helps reaching the root cause for different problems. It is common that management and staff have different views on things and the reason is often bad communication which leads to problems not resurfacing. 5S is not only a tool to “clean up” the factory. It can also be used to support higher and more consistent use of resources. We conducted a “soft” value stream analysis. By that, we mean that our research focused mainly on how the staff works and not as much on the machines and stocks. Through this way of working, the applicability of our suggestions for other departments in the company increases. In our ”soft” value stream analysis we identified several factors which can be improved so that the company focuses on creating value for its customers and eliminating non value-adding activities. Clear and committed leadership is required for measures to improve operations to be implemented successfully. 5S can be one way to reduce lead times and increase delivery accuracy if it is not only used to “clean up” the factory. Another way to reduce lead times and increase delivery accuracy is to find the root cause to problems. When the order of how at product is manufactured and the products are highly specialized, it can be better to invest in a flexible manufacturing process rather than adjust the manufacturing process for one or a few products.

Vehicles are becoming increasingly autonomous, as automotive industries are investing in innovative technology. Therefore the technology becomes more available and affordable, making it possible for Toyota Material Handling Europe (TMHE) to introduce automated features in their trucks. Vehicles that have a forward collision warning system, and thus are partly autonomous, are involved in less accidents than those without. In manufacturing industries there is currently a problem with truck collisions and an automated solution might be a suitable way to prevent these. When implementing an automation device, human machine interaction and user-friendliness are aspects to keep in mind during the development. The thesis concerns how autonomous features can assist the truck driver, and how to provide the driver with intuitive feedback. The purpose was to ensure the drivers’ and surrounding personnel’s safety as well as increase the productivity. Research was performed regarding in what situation an assisting device is needed and how to communicate information in an intuitive manner to help the driver in this situation. A conceptual interface was developed that allows communication between the driver and a future all-knowing system, that tracks all objects and personnel in a warehouse. The drivers have had a central role in the process. The observations were performed in the TMHE warehouse to identify situations. The most perilous and frequent situation was when drivers need to focus both in the fork and drive wheel directions simultaneously. This either puts the surroundings or the driver in danger. A conceptual interface was developed to help the driver in this situation. This resulted in a concept implementable in both current and future trucks, to harmonise the solution and ensure a safe warehouse environment. A lo-fi prototype was constructed and evaluated iteratively with drivers to ensure the quality and usability of the concept. The resulting feedback solution consists of sounds from speakers mounted in the headrest and a display interface with warning symbols. The sounds are directional to notify the driver if the danger is to the left or right behind his back. If the danger is only semi-close, the driver receives a warning, but if it is very close, the truck is stopped autonomously. The symbols appear on the display simultaneously as the sounds are heard, to provide further feedback. Additionally, an Autonomous Positioning feature has been developed, that consists of symbols and buttons on the display interface, as well as an alert sound from the display to indicate the system’s activation and deactivation. Safety is enhanced since neither personnel nor trucks are in risk of collision when implementing the concept. As the concept helps the driver position the truck effortlessly towards the pallet the productivity is also improved.

Made available in DSpace on 2015-03-05T17:05:27Z (GMT). No. of bitstreams: 0 Previous issue date: 27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Esta dissertação apresenta uma proposta de método para elaboração de um sistema de indicadores industriais. O método é proposto visando estabelecer um alinhamento entre as dimensões competitivas oriundas da estratégia de produção e de sistemas de produção baseados nos conceitos, métodos e técnicas do Sistema Toyota de Produção e da Teoria das Restrições. A pesquisa tem como base metodológica o design research, estruturado em cinco fases: conscientização do problema, sugestão, desenvolvimento do artefato, avaliação e conclusão. O método sugerido para a elaboração do sistema de indicadores consiste em oito etapas: análise do ambiente industrial; identificação das práticas de gestão da produção utilizadas na empresa; análise do desdobramento da estratégia de negócios da empresa nos objetivos específicos da área industrial; elaboração de uma proposta inicial do conjunto de indicadores a ser adotado; detalhamento dos indicadores; validação do conjunto de indicadores proposta final do conjunto de indicadores e; mon

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-04-26T15:00:14Z No. of bitstreams: 1 Guilherme Bacim_.pdf: 15496221 bytes, checksum: 753345aa27e543f77ece6c2dbf229575 (MD5) / Made available in DSpace on 2018-04-26T15:00:14Z (GMT). No. of bitstreams: 1 Guilherme Bacim_.pdf: 15496221 bytes, checksum: 753345aa27e543f77ece6c2dbf229575 (MD5) Previous issue date: 2018-02-27 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Este estudo de caso trata da avaliação da utilização das melhores práticas da Engenharia de Produção na indústria naval, tendo como pano-de-fundo o Estaleiro Atlântico Sul (EAS). Trata-se de um estudo de caso descritivo e explanatório. O trabalho descreve a trajetória evolutiva do sistema de produção do EAS, caracterizando-o em três fases distintas. Na Fase I, que se inicia em 2008 e se estende até julho 2014, identifica-se uma significativa influência dos fatores históricos da produção naval no Brasil que teve forte influência do paradigma Taylorista/Fordista, e pode ser sintetizado pelo fato de que a produção de navios era percebida enquanto uma ´obra´ com a gestão das diversas ´disciplinas´. A Fase II, que ocorreu entre julho de 2014 e janeiro de 2016, constituiu-se em uma etapa de transição que teve como elemento central o objetivo de modificar a cultura organizacional da empresa, o que foi efetivado através da adoção de conceitos tais como: 5S, mini fábricas e Kaizens com foco na melhoria dos fluxos produtivos e qualidade focada no processo. Já a Fase III, que inicia em janeiro de 2016, tem como evento crítico a criação de uma maquete em escala real do EAS que objetiva criar uma visão holística da empresa e do sistema de produção. A Fase III tem como embasamento teórico o Sistema Toyota de Produção e a Teoria das Restrições (TOC), tendo sido realizado uma importante modificação conceitual no que tange a percepção do ´objeto de trabalho´ ao longo de todo o sistema produtivo do EAS. As modificações que ocorreram, sob a égide e foco na Função Processo, foram centrais para a criação e melhoria dos fluxos produtivos em todo o sistema de produção. Visando a sustentação das mudanças ocorridas na Fase III, ocorreu uma ampla reformulação no modelo de gestão com a criação do conceito de Fábricas (Blocos, Pintura e Edificação) que passaram a ter gestores específicos responsáveis pelas melhorias incrementais e radicais dos fluxos produtivos. Além disso, foram realizadas ações no que tange à Função Operação: i) implantação do conceito de Gestão do Posto de Trabalho nas máquinas restritivas do corte; ii) gerar várias linhas de produção utilizando o conceito de box, com uma visão mais geral de fluxo oriundo da ótica do Tambor/Pulmão/Corda da TOC, com a utilização intensiva do conceito de Operação-Padrão para o dimensionamento dos mesmos. Ainda, através de um relatório de uma consultoria coreana, foi possível entender um conjunto de gaps existentes entre o modelo de sistema de produção atualmente adotado na empresa em estudo e o benchmarking coreano. A partir desta perspectiva evolucionária histórica de desenvolvimento do sistema produtivo do EAS, o trabalho propõe a adoção de uma série de boas práticas no intuito de aprimorar os processos na empresa em estudo. Finalmente, a título de conclusão, a aplicabilidade dos conceitos de engenharia de produção na indústria naval, tem impacto direto em termos das melhorias econômico-financeiro da empresa. / This case study deals with the evaluation of the use of the best practices of Production Engineering in the naval industry, having as background the Estaleiro Atlântico Sul (EAS). It is a descriptive and explanatory case study. The project describes the evolutionary trajectory of the EAS Production System, characterizing it in three distinct phases. In Phase I, which begins in 2008 and extends until July 2014, it is identified a significant influence of the historical factors of the naval production in Brazil that had strong influence of the Taylorist / Fordist paradigm, and can be synthesized by the fact that the production of ships was perceived as a ' construction ' with the management of the several ‘disciplines’. Phase II, which occurred between July 2014 and January 2016, constituted a transition phase that had as its central element the goal of modifying the organizational culture of the company, which was accomplished through the adoption of concepts such as: 5S, mini factories and Kaizens focused on improving production flows and process-focused quality. And in Phase III, which begins in January 2016, has as a critical event the creation of a full-scale EAS model that aims to create a holistic view of the company and the production system. Phase III has as its theoretical basis the Toyota Production System and the Theory of Constraints (TOC), and an important conceptual modification was made regarding the perception of the 'work object' throughout the EAS production system. The changes that occurred under the aegis and focus on the Process Function were central to the creation and improvement of production flows throughout the production system. In order to sustain the changes that occurred in Phase III, there was a broad reformulation in the management model with the creation of the concept of Factories (Blocks, Painting and Edification) that started to have specific managers responsible for the incremental and radical improvements of the productive flows. In addition, actions were taken with respect to the Operation Function: i) implementation of the concept of Workstation Management in the restrictive cutting machines; ii) generate several production lines using the box concept, with a more general view of flow from the TOC Drum / Buffer / Rope perspective, with the intensive use of the Standard Operation concept for their design. Also, through a report from a Korean consultancy, it was possible to understand a set of gaps between the production system model currently adopted in the company under study and the Korean benchmarking. From this evolutionary historical perspective of the development of the EAS production system, the paper proposes the adoption of a series of good practices in order to improve the processes in the company under study. Finally, as a conclusion, it seems possible to affirm the adherence and applicability of the concepts of production engineering in the naval industry, and its application has a direct impact in terms of the company's economic and financial improvements

Titel: Hur leker lika barn bäst? – Utvecklande av generella riktlinjer vid förhandlingar mellansvenska inköpsavdelningar och tyska leverantörerFörfattare: Karin Axelsson, Martina Hult och Sara SvenbladHandledare: Lisa MelanderBAKGRUND: Många studier har bedrivits om förhandlingsmönster, och på senare tid äveninternationella sådana. Detta på grund av internationaliseringen som ägt rum under de senasteårtiondena. Man har fokuserat på att beskriva svårigheter och utmaningar i exempelvis västerländsk-asiatisk förhandling, medan förhandlingar mellan två västerländska parter som allmäntanses vara relativt lika varandra har fått betydligt mindre uppmärksamhet. Den geografiska,kulturella och språkliga närheten vilseleder oss att tro att interaktioner av olika slag inte innebärnågra svårigheter för tyska respektive svenska parter. Vi hävdar att svensk-tysk förhandlinginnebär vissa utmaningar och att denna typ av förhandling kräver extra uppmärksamhet ijämförelse med en nationell förhandling, och att det är möjligt att utveckla vissa generellariktlinjer som man som svensk förhandlare bör ta i beaktande innan och under en förhandlingmed en tysk motpart.SYFTE: Att utveckla generella riktlinjer inför förhandlingar för svenska inköpsavdelningarsom kommer att förhandla med tyska leverantörer.GENOMFÖRANDE: Det empiriska materialet har samlats in via kvalitativa, semistruktureradeintervjuer med Exportrådet i Berlin, Tysk-Svenska Handelskammaren, SAAB Aerosystems,Toyota Material Handling Europe samt Scania. Samtliga har erfarenhet av förhandlingarmed Tyskland. Det teoretiska materialet har samlats in genom diverse relevant litteraturi form av böcker och artiklar.RESULTAT: Tyskland ses överlag som en önskvärd partner i förhandlingar då svenskar ochtyskar anses ha liknande tankesätt om hur förhandlingar bör struktureras och genomföras.Dock finns vissa moment som man som svensk förhandlare bör vara medveten om för attåstadkomma bästa möjliga utfall av förhandlingen. En modell har tagits fram i enlighet meddet material som framkommit under intervjuerna med respondenterna. Denna modell kan användassom riktlinje för vad man bör ta i beaktande och lägga vikt vid inför en förhandlingmed en tysk motpart. De faktorer som vi menar är extra kritiska och som svenska förhandlarebör överväga noggrant inför den ovan nämnda förhandlingssituationen är förberedelse, tydlighet, respekt för tid samt korrekthet. Alla dessa strategiska faktorer bör tas i beaktande medhjälp av en medvetenhet som skall finnas med genom hela förhandlingsprocessen. Vi hävdar att det faktum att samtliga av våra intervjupersoner upplever att tyskar i regel är bra förhandlingsparteroch att förhandlingar med tyska leverantörer generellt är relativt problemfria harsin grund i att intervjupersonerna dels är medvetna om de skillnader som föreligger i ländernasrespektive affärskultur, och dels att man på samtliga företag har långvariga relationer medsina leverantörer. Även det faktum att våra respondenter befinner sig i en köpsituation i förhandlingarnakan ha en inverkan på det generellt positiva utfallet.NYCKELORD: Förhandling, Tyskland, Sverige, inköp, leverantör, riktlinjer, Exportrådet,Tysk-Svenska Handelskammaren, SAAB Aerosystems, Toyota Material Handling Europe,Scania.

Detta examensarbete har utförts i samarbete med Löfqvist Engineering i Örebro. Uppgiften har varit att utföra en simulering av en stor automatiserad produktionslina som ska användas vid tillverkning av avgassystem till lastbilar. Utifrån denna simulering skall exakta cykeltider för produktionen bestämmas. Dessa tider kan sedan användas av Löfqvist Engineering för att verifiera tidigare uppskattade tider. Arbetet inkluderar en litteraturstudie om Lean Production och hur det fungerar ihop med automation. Det finns även med lite bakgrundsinformation om Just In Time, olika filformat och robotsimulering i allmänhet för att ge en bättre överblick av ämnet. Programmet som har valts för att utföra simuleringen är Tecnomatix Process Simulate och den inbyggda Line Simulation modulen. Produktionslinan består av fyra hanteringsrobotar, 13 operatörsstationer och åtta identiska svetsceller. Cykeltider för produktionslinan har bestämts och resultatet blev 6 min 31 s, så det tar alltså lite drygt 6,5 minuter för produktionslinan att leverera en ny produkt. Cykeltiderna bestämdes genom att beräkna medelvärde på tiden det tog att framställa 10 stycken produkter då linan var full av material. I rapporten finns beskrivet hur arbetet för att komma fram till cykeltiderna har fortgått och hur simuleringsproblemen som uppstått under arbetets gång har lösts. / This thesis has been carried out in collaboration with Löfqvist Engineering in Örebro. The task has been to perform a simulation of a large automation line, to be used in the manufacture of exhaust systems for trucks. Based on this simulation accurate cycle times for production are determined. These times can then be used by Löfqvist Engineering to verify the earlier estimated times. The work includes a literature review of Lean Production and how it works with automation. There is also some background information on Just In Time, different file formats and robot simulation in general for the reader to get a bit more background knowledge of the subject. The program that has been selected to perform the simulation is Tecnomatix Process Simulate and its built in Line Simulation module. The automation line consists of four handling robots, 13 operator stations and eight identical welding cells. Cycle times for the automation line have been determined and the result was 6 min 31s, for the automation line to complete one product. Cycle times were determined by calculating the average time to produce 10 pieces of products when the line was full of material. The report describes how the work for arriving at these cycle times have been performed and how simulation problems encountered during such operations have been resolved.

O processo de desenvolvimento de produtos é um importante fator para aumentar a competitividade das empresas e tem se tornado cada vez mais crítico devido ao aumento da variedade e à redução do ciclo de vida dos produtos. Um processo de desenvolvimento de produto que agregue valor ao cliente por intermédio da redução do desperdicio torna-se estratégico para a competividade das empresas. Nesse contexto, esta pesquisa tem como objetivo analisar o processo de desenvolvimento de produto em seis empresas moveleiras no polo de Bento Gonçalves. Para tanto, foi desenvolvida uma pesquisa exploratória a partir de estudo de casos multiplos cujos dados foram coletados mediante entrevistas. De acordo com o referencial abordado e a análise realizada, foi utilizado como base o Sistema Toyota de Desenvolvimento de Produto, descrito por Morgan e Liker (2008), o qual discute a eliminação dos desperdícios e o valor agregado para o cliente. O propósito deste trabalho é a apresentação de um estudo para analisar o desenvolvimento de produto nas empresas moveleiras sob a ótica do Sistema Toyota de Desenvolvimento de Produto, uma vez que essas organizações atuam em mercados exigentes quanto à rapidez, variedade e preços competitivos. Dessa forma, o estudo contribui à área da Administração na medida em que sua aplicação pode trazer beneficios quanto ao entendimento do que realmente significa valor para o cliente, identificando o Sistema Toyota de Desenvolvimento de Produto como uma possibilidade factível para analisar o desenvolvimento de produto nas empresas moveleiras. / Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-04-25T18:52:37Z No. of bitstreams: 1 Dissertacao Adriano de Paris.pdf: 191693 bytes, checksum: 973eae607034c3ec2010be733b2f232e (MD5) / Made available in DSpace on 2014-04-25T18:52:37Z (GMT). No. of bitstreams: 1 Dissertacao Adriano de Paris.pdf: 191693 bytes, checksum: 973eae607034c3ec2010be733b2f232e (MD5) / The process of product development is an important factor to boost a company's competitive edge and has become increasingly critical due to the growing range and reduced lifecycle of products. A process of product development that adds value to the customer by eliminating waste becomes strategic for the competitiveness of companies. In this context, this research aims at analyzing the process of product development in six furniture companies in the Bento Gonçalves hub. Therefore, we developed an exploratory research through multiple case studies in which data was collected through interviews. According to the references and the analysis performed, we based our study on the Toyota Product Development System described by Morgan and Liker (2008), which discusses waste elimination and customer added value. The contribution of this work is the presentation of a study to analyze product development in furniture companies under the approach of the Toyota Product Development System, since these companies operate in demanding markets that require speed, range and competitive prices. Thus, the study contributes to the extent that its application can bring benefits to companies so as to help them understand what customers consider a value, identifying the Toyota Product Development System as a feasible possibility to analyze product development in the furniture companies.

O processo de desenvolvimento de produtos é um importante fator para aumentar a competitividade das empresas e tem se tornado cada vez mais crítico devido ao aumento da variedade e à redução do ciclo de vida dos produtos. Um processo de desenvolvimento de produto que agregue valor ao cliente por intermédio da redução do desperdicio torna-se estratégico para a competividade das empresas. Nesse contexto, esta pesquisa tem como objetivo analisar o processo de desenvolvimento de produto em seis empresas moveleiras no polo de Bento Gonçalves. Para tanto, foi desenvolvida uma pesquisa exploratória a partir de estudo de casos multiplos cujos dados foram coletados mediante entrevistas. De acordo com o referencial abordado e a análise realizada, foi utilizado como base o Sistema Toyota de Desenvolvimento de Produto, descrito por Morgan e Liker (2008), o qual discute a eliminação dos desperdícios e o valor agregado para o cliente. O propósito deste trabalho é a apresentação de um estudo para analisar o desenvolvimento de produto nas empresas moveleiras sob a ótica do Sistema Toyota de Desenvolvimento de Produto, uma vez que essas organizações atuam em mercados exigentes quanto à rapidez, variedade e preços competitivos. Dessa forma, o estudo contribui à área da Administração na medida em que sua aplicação pode trazer beneficios quanto ao entendimento do que realmente significa valor para o cliente, identificando o Sistema Toyota de Desenvolvimento de Produto como uma possibilidade factível para analisar o desenvolvimento de produto nas empresas moveleiras. / The process of product development is an important factor to boost a company's competitive edge and has become increasingly critical due to the growing range and reduced lifecycle of products. A process of product development that adds value to the customer by eliminating waste becomes strategic for the competitiveness of companies. In this context, this research aims at analyzing the process of product development in six furniture companies in the Bento Gonçalves hub. Therefore, we developed an exploratory research through multiple case studies in which data was collected through interviews. According to the references and the analysis performed, we based our study on the Toyota Product Development System described by Morgan and Liker (2008), which discusses waste elimination and customer added value. The contribution of this work is the presentation of a study to analyze product development in furniture companies under the approach of the Toyota Product Development System, since these companies operate in demanding markets that require speed, range and competitive prices. Thus, the study contributes to the extent that its application can bring benefits to companies so as to help them understand what customers consider a value, identifying the Toyota Product Development System as a feasible possibility to analyze product development in the furniture companies.