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Hur fungerar den hälsofrämjande arbetsplatsen? : en kvalitativ fallstudie om medarbetare och ledares uppfattningar om den hälsofrämjande arbetsplatsen.Wessbergh, Amanda January 2016 (has links)
Flera rapporter visar på att hälsofrämjande insatser inom organisationer kan leda till positiva resultat på hälsa, effektivitet och kvalitet. Arbetsgivare ses som centrala aktörer i att förebygga hälsa genom hälsofrämjande åtgärder. Tidigare studier har pekat på att åtgärderna bör innefatta såväl individen som organisationen samt att både medarbetare och ledare måste vara delaktiga. Därmed är det aktuellt att undersöka vilka förutsättningar som är viktiga för att uppnå en hälsofrämjande arbetsplats. Syftet med studien var att bidra med kunskap om hur den hälsofrämjande arbetsplatsen uppfattas och fungerar, både utifrån medarbetare och ledares perspektiv. På så sätt avsåg studien bidra till organisationer som vill arbeta för att skapa effektiva och hållbara arbetsplatser. En kvalitativ fallstudie har genomförts där semistrukturerade intervjuer har utförts för att samla in empirisk data om deltagarnas uppfattningar. Dessutom har viss sekundärdata samlats in i form av information om den studerade organisationen. Vidare har en litteratursökning genomförts för att undersöka tidigare forskning inom ämnesområdet. Där framkom att en investering i en hälsofrämjande arbetsplats skapar förutsättningar för ökad produktivitet och effektivitet. Tidigare forskning har även fokuserat mycket på ledarskapet då det anses vara en viktig faktor. Resultatet av denna studie visade på att den hälsofrämjande arbetsplatsen handlar om många olika delar inom både hälsa och arbetsmiljö. Både medarbetarna och ledarna menade att insatserna gynnade både individen och organisationen på flera nivåer. Att integrera det hälsofrämjande arbetet i organisationens befintliga system ansågs som en viktig faktor. Vidare poängterades att tid, resurser, positivt ledarskap samt delaktighet från hela organisationen var de viktigaste förutsättningarna för att uppnå en hälsofrämjande arbetsplats. Studiens resultat analyserades och visade på att en investering i humankapital i form av hälsofrämjande åtgärder skapar förutsättningar för en positiv resultatkedja inom organisationen, vilken slutligen bör resultera i en effektiv och hållbar arbetsplats. Vidare analyserades att ledarna har en viktig roll i att förebygga riskfaktorer och främja friskfaktorer, vilket också Arbetsmiljöverket tydliggjort i och med den nya föreskriften om organisatorisk och social arbetsmiljö. / Several reports show that health promotion efforts within organizations can lead to positive results in health, efficiency and quality. Employers are seen as key players in the prevention of health through health promotion. Previous research has indicated that the activities should include both the individuals and the organization, and both employees and managers need to be involved. This shows that it is relevant to examine which conditions that are essential to achieve a workplace health promotion. The purpose of the study was to contribute to the knowledge about how the workplace health promotion is perceived and how it works, both from employees and leaders' perspective. Thereby, the study aimed to contribute to organizations that want to create effective and sustainable workplaces. A qualitative case study was conducted and semi-structured interviews were carried out to collect empirical data on participants' perceptions. Additionally, some secondary data was collected in the form of information about the studied organization. Furthermore, a literature research was conducted to examine previous research in the field. It showed that an investment in a workplace health promotion creates conditions for increased productivity and efficiency. Previous research has also focused a lot on leadership as it is considered as an important factor. The results of this study showed that workplace health promotion involves many different elements within both health and working environment. Both the employees and the leaders argued that efforts benefited both the individual and the organization on several levels. Integrating the workplace health promotion in the organization's existing systems was considered an important factor. It was further argued that time, resources, positive leadership and involvement of the whole organization was the most important conditions for achieving a workplace health promotion. The study's results were analyzed and showed that an investment in human capital in the form of health promotion creates the conditions for a positive chain of results within the organization, which in the end finally should result in an effective and sustainable workplace. Further analysis showed that the leaders have an important role in preventing risk factors and promoting health factors, which the Swedish Work Environment Authority also made clear in the new provisions about organizational and social work environment.
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Hälsofrämjande genom medarbetarsamtal – : Fokusgruppsintervjuer i kommunal verksamhetBristell, Linn January 2009 (has links)
<p><strong>Bakgrund: </strong>Den största delen av den vuxna befolkningen befinner sig i arbetslivet och därför är arbetsplatsen en viktig arena i arbetet med att förbättra folkets hälsa. I verksamheters systematiska arbetsmiljöarbete finns verktyget medarbetarsamtal som syftar till att öka förståelsen för organisationens uppgift samt att ge medarbetaren ett större handlingsutrymme. <strong>Syfte: </strong>Att studera chefers och medarbetares upplevelser av hur arbetsmiljö och livsstilsfrågor diskuteras och behandlas i medarbetarsamtalet. <strong>Metod: </strong>Fyra fokusgrupper genomfördes med chefer och medarbetare från proAros olika verksamheter. <strong>Resultat: </strong>Mål, strategier, utveckling samt en enad riktning av verksamheten diskuterades som viktiga delar i medarbetarsamtalet. Tydligt ledarskap, stöd och uppmuntran, delaktighet, det egna ansvaret samt hur mål och krav är anpassade för den rådande situationen var faktorer som upplevdes påverka medarbetarsamtalet. Gällande arbetsmiljö diskuterades främst hur trivseln i arbetslaget var och hur samarbetet fungerade. Gällande livsstilsfrågor diskuterades friskvård, det egna ansvaret för sin hälsa samt balansen mellan arbetsliv och privatliv. <strong>Slutsats: </strong>Den fysiska arbetsmiljön är fortfarande av betydelse för de anställdas hälsa då proAros verksamheter till större delen består av människobehandlande yrken med påfrestande arbetsbelastningar. Frågan om att hitta balans är viktig för den arbetsrelaterade hälsan och bör därför göras mer medveten. Det promotiva hälsoarbetet bör därför integreras även i medarbetarsamtal.</p> / <p><strong>Background: </strong>The majority of the adult population is present in working life and the workplace is therefore an important setting in the efforts to improve public health. In the organizations’ day-to-day work to improve the work environment it is possible to use performance appraisal that aims to increase the understanding for the organization’s commissions and to increase the employees’ participation. <strong>Aim: </strong>To study directors and coworkers experiences about how work environment and lifestyle are discussed and managed during performance appraisal. <strong>Method: </strong>Four focus groups where performed with directors and co-workers from different units at proAros. <strong>Result: </strong>Objectives, strategies, development, and a united direction in the organization were discussed as important for performance appraisals. Leadership, support and encouragement, participation, the own responsibility and how objectives, demands are adjusted to the existing situation were factors that were experienced to influence performance appraisal. Concerning the work environment was the comfort in the team and how the cooperation worked the foremost subjects that were discussed. Concerning lifestyle were the organisation’s health work, the responsibility for your own health and the balance between working life and leisure time discussed. <strong>Conclusion: </strong>The physical work environment is still important for the employees’ health as the units of proAros to a great extent consist of human services with a high workload. The question of how to find a balance is important for the work related health and therefore should the awareness of it be enlarged. The health promoting work should therefore also be integrated in performance appraisals.</p>
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Hälsofrämjande genom medarbetarsamtal – : Fokusgruppsintervjuer i kommunal verksamhetBristell, Linn January 2009 (has links)
Bakgrund: Den största delen av den vuxna befolkningen befinner sig i arbetslivet och därför är arbetsplatsen en viktig arena i arbetet med att förbättra folkets hälsa. I verksamheters systematiska arbetsmiljöarbete finns verktyget medarbetarsamtal som syftar till att öka förståelsen för organisationens uppgift samt att ge medarbetaren ett större handlingsutrymme. Syfte: Att studera chefers och medarbetares upplevelser av hur arbetsmiljö och livsstilsfrågor diskuteras och behandlas i medarbetarsamtalet. Metod: Fyra fokusgrupper genomfördes med chefer och medarbetare från proAros olika verksamheter. Resultat: Mål, strategier, utveckling samt en enad riktning av verksamheten diskuterades som viktiga delar i medarbetarsamtalet. Tydligt ledarskap, stöd och uppmuntran, delaktighet, det egna ansvaret samt hur mål och krav är anpassade för den rådande situationen var faktorer som upplevdes påverka medarbetarsamtalet. Gällande arbetsmiljö diskuterades främst hur trivseln i arbetslaget var och hur samarbetet fungerade. Gällande livsstilsfrågor diskuterades friskvård, det egna ansvaret för sin hälsa samt balansen mellan arbetsliv och privatliv. Slutsats: Den fysiska arbetsmiljön är fortfarande av betydelse för de anställdas hälsa då proAros verksamheter till större delen består av människobehandlande yrken med påfrestande arbetsbelastningar. Frågan om att hitta balans är viktig för den arbetsrelaterade hälsan och bör därför göras mer medveten. Det promotiva hälsoarbetet bör därför integreras även i medarbetarsamtal. / Background: The majority of the adult population is present in working life and the workplace is therefore an important setting in the efforts to improve public health. In the organizations’ day-to-day work to improve the work environment it is possible to use performance appraisal that aims to increase the understanding for the organization’s commissions and to increase the employees’ participation. Aim: To study directors and coworkers experiences about how work environment and lifestyle are discussed and managed during performance appraisal. Method: Four focus groups where performed with directors and co-workers from different units at proAros. Result: Objectives, strategies, development, and a united direction in the organization were discussed as important for performance appraisals. Leadership, support and encouragement, participation, the own responsibility and how objectives, demands are adjusted to the existing situation were factors that were experienced to influence performance appraisal. Concerning the work environment was the comfort in the team and how the cooperation worked the foremost subjects that were discussed. Concerning lifestyle were the organisation’s health work, the responsibility for your own health and the balance between working life and leisure time discussed. Conclusion: The physical work environment is still important for the employees’ health as the units of proAros to a great extent consist of human services with a high workload. The question of how to find a balance is important for the work related health and therefore should the awareness of it be enlarged. The health promoting work should therefore also be integrated in performance appraisals.
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”Regelstyrt offentlig etat i endring – ansattes kompetanse på helsefremmende arbeid.”- : En utfordring for trygdeetatens ansatte for å oppnå suksess i arbeidet medet mer inkluderende arbeidsliv etter ”IA-avtalen” / Managing Change in a strictly traditional Public Organization –Employees knowledge on Health promotion. - : A challenge for the employees of The National Insurance Service to gain success in their work witha more Inclusive Workplace after the Tripartite agreement on a more inclusive workplaceRisan, Merete Andrea January 2005 (has links)
Avhandlingens formål var en kompetansekartlegging av helsefremmende tilnærming i kontakten med brukere og bedrifter for ansatte i trygdeetaten i Norge. Etaten er en regelstyrt offentlig organisasjon i endring. Ved innføringen av ”Intensjonsavtalen om et mer inkluderende arbeidsliv”(IA-avtalen), fikk trygdeetaten tildelt ansvaret for å bistå virksomheter i privat og offentlig sektor med implementering av målsettingen om et inkluderende arbeidsliv. Arbeidslivssentre ble etablert og rådgivere ansatt. I studien inngikk en spørreundersøkelse besvart av 25 rådgivere. Kommentarer i åpnespørsmål ble analysert med kvalitativ metodikk. Oppgaven belyserutfordringen med åimplementere helsefremmende holdninger og metoder blant ansatte i en regelstyrt offentlig etat som trygdeetaten. Kartlegging og tolkning avdekker rådgivernes manglende kunnskaper om folkehelsearbeid. De har liten oversikt over sammenhenger mellom disse teorier/metoderog bistanden til bedrifter/brukere for å oppnå et mer inkluderende arbeidsliv. En spesiell utfordring ser ut til å være trygdefunksjonærenes holdninger til helse og sykdom. Begrensninger, årsaker og diagnoser har tradisjonelt et sterkt fokus. Det synes å væremindre bevissthet på helse som ressurs og betydningen av medvirkning/empowerment. Det ser også ut til å være etstort behov for mer kunnskaper om salutogenesis, dvs. betydning av opplevelse av sammenheng, mestring og trivsel på tross av sykdom og begrensninger / The aim of this study was to evaluate the employees of the Norwegian National Insurance Service, NIS, in their knowledge and experience on health promotion. NIS is a strictly traditional Public Organization ongoing managing change with the newly introduced reform “Tripartite agreement on a more inclusive workplace”. On behalf of the Government, theNIS has got the responsibility of assisting and supervising the Private and Public Organizations to improve and reach the aimsset in the agreement. The National Insurance Services Workplace Centres were established and advisers were employed. This study includes questionnaires answered by 25 advisers. Data, specific from comments in open ended-questions were analyzed by qualitative methods. The study shows thechallenge of implementing attitudes and methods on Health Promotion in a strictly traditional Public Organization like NIS. Analyzing the data showes a lack of knowledge in the advisers competence on Public Health theories and methods. They do not use elements of Health Promotion towards leaders and clients in private and public Enterprises in their supervising on “Inclusive Workplace”. Aspecial challenge seemed to be the advisers own attitude towards health and disease As a result of the analyses, recommendations for the employees/advisers of NIS are the needof more knowledge on Health Promotion, Empowerment and Salutogenesis. / <p>ISBN 91-7997-107-5</p>
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Mindfulness på arbetsplatsen : En kvalitativ studie om hur anställda upplever att mindfulness som hälsofrämjande åtgärd inverkar på deras arbetssituationJansson, Sandra, Orelöv, Jesper January 2018 (has links)
Companies of today tend to invest more and more in workplace health promotion measures to improve employees ́ health. These health promotion measures have in particular been consisted of physical training, while the mental training have not received equal attention. Furthermore, research shows that a big part of how employees describe their well-being is based on how they experience their work situation. A few factors that have been identified to affect the work situation is work-related relationships, work environment and work-related strains. The aim of this study is therefore to contribute to an increased understanding of how employees experience that workplace health promotion in form of mindfulness can affect their work situation. The study has its basis on the Social cognitive theory and Acceptance and commitment therapy (ACT). In order to answer the aim, six semi-structured interviews were conducted at a consulting company in the real estate industry in Stockholm. The result showed that conclusions can be drawn about that mindfulness as a workplace health promotion in this context has a positive impact on employees work situation. The respondents stated that their relationships, work environment and ability to handle work-related strains had improved thanks to the implementation of mindfulness at work. They also stated that factors as their presence, openness and the ability to find their values had improved. The result is also supported by previous research which says that mindfulness has a positive impact on how employees experience their work situation.
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Einführung des betrieblichen Gesundheitsmanagements an einem Fachkrankenhaus für Neurologie und PsychiatrieDaubner, Sigrid 06 November 2015 (has links)
In dieser Arbeit wird ein Konzept für das betriebliche Gesundheitsmanagement an einem Fachkrankenhaus für Neurologie und Psychiatrie erstellt. Hierbei werden zunächst allgemeine Grundlagen sowie die Entwicklung und Teilbereiche des betrieblichen Gesundheitsmanagements dargestellt. Darauf basierend wird anschließend am praktischen Beispiel eines Fachkrankenhauses für Neurologie und Psychiatrie mit Hilfe einer Mitarbeiterbefragung sowie einer Literaturrecherche ein organisatorisches und inhaltliches Konzept für das betriebliche Gesundheitsmanagement entworfen. Inhaltlich umfasst dieses die alters- und berufsgruppenspezifisch bedarfsorientierte Entwicklung von Maßnahmen und Angeboten an zwei Gesundheitstagen jährlich, sowie die dauerhafte Etablierung verschiedener Angebote zur Förderung der Gesundheit und Prävention von Erkrankungen der Mitarbeiter. Weiterhin werden die notwendigen organisatorischen Determinanten erarbeitet, die zur Einführung, Weiterentwicklung und Überprüfung der Wirksamkeit des BGM erforderlich sind. Im abschließenden Fazit erfolgen eine aktuelle Bewertung der Konzeption und ein Ausblick in die Zukunft.
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An enquiry into the need for occupational health promotion programmes in selected occupational settings: a nursing perspective / Ondersoek na die behoefte aan beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies : 'n verpleegkundige benaderingHuiskamp, Agnes Alice 25 August 2009 (has links)
Hierdie navorsing het die bevordering van die regering se gesondheidsbevorderingsdoelwitte
soos vervat in die Witskrif vir die Transformasie van die Gesondheidstelsel in Suid-Afrika,
Kennisgewing 667 van 1997 (White Paper for the Transformation of the Health System in
South Africa Notice 667 of 1997) ten doel. 'n Verdere doel was om die behoefte na beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies vanuit 'n verpleegkundige perspektief vas te stel. Die resultate van hierdie navorsing het aangedui dat daar wel 'n behoefte bestaan aan
beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies. Hierdie
behoefte is vasgestel deur middel van die literatuurstudie en deur die versameling van inligting
deur middel van 'n opname.
'n Holistiese en bemagtigingsbenadering tot beroepsgesondheidsbevorderende, asook 'n
gesondheidsbevorderende verplegingsbenaderingsraamwerk word voorgestel. Addisioneel
word riglyne vir die ontwikkeling en implementering van beroepsgesondheidsbevorderingsprogramme asook 'n gesondheidsbevorderende verpleegopleidingsprogram voorgestel. Daar
word aanbeveel dat gesondheidsbevorderende verpleegkunde ingesluit word in alle verpleegkunde praktyke en verpleegkunde kurrikula.
Aanbevelings ten opsigte van toekomstige navorsing sentreer rondom 'n ondersoek na die
huidige status van beroepsgesondheidsbevordering, navorsing met betrekking tot die
gesondheidsbevorderende werkplek en kampus - wat alle belanghebbendes insluit - die status
van gesondheidsbevorderende opleiding; en navorsing gelyksoortig aan hierdie een in ander streke van Suid-Afrika. Die skeiding tussen beroeps- en primere gesondheidsorg in werkplekke
behoort ook ondersoek te word. / This research is aimed at furthering the health promotion and occupational health objectives
of the government as is set out in the "The White Paper for the Transformation of the Health
System in South Africa Notice 667 of 1997".
The aim of this research was to determine the need for occupational health promotion
programmes in selected occupational settings from a nursing perspective.
The overall outcome of this research demonstrated that a need exists for occupational health
promotion programmes in selected occupational settings. This was illustrated by the literature
study and by the information collected through a survey.
Three frameworks are proposed, namely a holistic approach to an occupational health
promotion programme, an empowerment occupational health promotion approach, and a
health promoting nursing framework. In addition, guidelines for the development and
implementation of an occupational health promotion programme and a health promotion and
health promoting nursing training programme are recommended. It is also recommended that
health promoting nursing be included in all nursing practice and nursing training curricula.
Recommendations for future research centred on the investigation of the present status of
occupational health promotion, research regarding the health promoting workplace and
campus that involves all stakeholders, the status of health promotion training, and research
similar to this one in other regions of South Africa. The division of occupational health and
primary health care in occupational health settings needs to be investigated as well. / Health Studies / M.A. (Advanced Nursing Sciences)
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”Att vara lite som en familj” : en kvalitativ studie om restauranganställdas upplevelser av den psykosociala arbetsmiljönJohansson, Jessika January 2016 (has links)
Bakgrund: Med en fördubbling av antalet anställda, de höga sjukskrivningsdagar samt att arbetet inom restaurang ses som påfrestande är det viktigt och intressant att undersöka den psykosociala arbetsmiljön bland restauranganställda. Syfte: Undersöka restauranganställdas upplevelser av den psykosociala arbetsmiljön i relation till hälsa, välbefinnande och trivsel. Metod: Kvalitativ metod av induktiv karaktär med empiri insamling genom semistrukturerade intervjuer och analys genom kvalitativ innehållsanalys. Resultat/konklusion: Den upplevda psykosociala arbetsmiljön inom restaurang i relation till hälsa, välbefinnande och trivsel påverkas av tre betydelsefulla kategorier: Den betydelsefulla gästen, att känna gemenskap och kärlek till yrket samt systematiskt arbete och kontroll. / Background: With the increasing number of employees, the high sickness absence in the profession and to work in the restaurant seen as stressful it is important and interesting to look into the psychosocial work among restaurant employees. Aim: Investigate restaurant employee perceptions of the psychosocial work environment in relation to health, well-being and job satisfaction. Method: Qualitative method of inductive character with empirical data collection through semi-structured interviews and analysed by qualitative content analysis. Results / conclusion: The perceived psychosocial work environment in a restaurant in relation to health, well-being and job satisfaction is influenced by three major categories: The important guest, feel and love for the profession and systematic work and control.
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An enquiry into the need for occupational health promotion programmes in selected occupational settings: a nursing perspective / Ondersoek na die behoefte aan beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies : 'n verpleegkundige benaderingHuiskamp, Agnes Alice 25 August 2009 (has links)
Hierdie navorsing het die bevordering van die regering se gesondheidsbevorderingsdoelwitte
soos vervat in die Witskrif vir die Transformasie van die Gesondheidstelsel in Suid-Afrika,
Kennisgewing 667 van 1997 (White Paper for the Transformation of the Health System in
South Africa Notice 667 of 1997) ten doel. 'n Verdere doel was om die behoefte na beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies vanuit 'n verpleegkundige perspektief vas te stel. Die resultate van hierdie navorsing het aangedui dat daar wel 'n behoefte bestaan aan
beroepsgesondheidsbevorderende programme in geselekteerde beroepsituasies. Hierdie
behoefte is vasgestel deur middel van die literatuurstudie en deur die versameling van inligting
deur middel van 'n opname.
'n Holistiese en bemagtigingsbenadering tot beroepsgesondheidsbevorderende, asook 'n
gesondheidsbevorderende verplegingsbenaderingsraamwerk word voorgestel. Addisioneel
word riglyne vir die ontwikkeling en implementering van beroepsgesondheidsbevorderingsprogramme asook 'n gesondheidsbevorderende verpleegopleidingsprogram voorgestel. Daar
word aanbeveel dat gesondheidsbevorderende verpleegkunde ingesluit word in alle verpleegkunde praktyke en verpleegkunde kurrikula.
Aanbevelings ten opsigte van toekomstige navorsing sentreer rondom 'n ondersoek na die
huidige status van beroepsgesondheidsbevordering, navorsing met betrekking tot die
gesondheidsbevorderende werkplek en kampus - wat alle belanghebbendes insluit - die status
van gesondheidsbevorderende opleiding; en navorsing gelyksoortig aan hierdie een in ander streke van Suid-Afrika. Die skeiding tussen beroeps- en primere gesondheidsorg in werkplekke
behoort ook ondersoek te word. / This research is aimed at furthering the health promotion and occupational health objectives
of the government as is set out in the "The White Paper for the Transformation of the Health
System in South Africa Notice 667 of 1997".
The aim of this research was to determine the need for occupational health promotion
programmes in selected occupational settings from a nursing perspective.
The overall outcome of this research demonstrated that a need exists for occupational health
promotion programmes in selected occupational settings. This was illustrated by the literature
study and by the information collected through a survey.
Three frameworks are proposed, namely a holistic approach to an occupational health
promotion programme, an empowerment occupational health promotion approach, and a
health promoting nursing framework. In addition, guidelines for the development and
implementation of an occupational health promotion programme and a health promotion and
health promoting nursing training programme are recommended. It is also recommended that
health promoting nursing be included in all nursing practice and nursing training curricula.
Recommendations for future research centred on the investigation of the present status of
occupational health promotion, research regarding the health promoting workplace and
campus that involves all stakeholders, the status of health promotion training, and research
similar to this one in other regions of South Africa. The division of occupational health and
primary health care in occupational health settings needs to be investigated as well. / Health Studies / M.A. (Advanced Nursing Sciences)
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KPMG - Podnik podporující zdraví / KPMG – a healthy workplaceTesařová, Markéta January 2013 (has links)
Man sacrifices his health in order to make money. Then he sacrifices money to recuperate his health. (Dalajláma) The wealth of business depends on the health of workers. (Dr Maria Neira, Director, Department of Public Health and Environment, World Health Organization) The aim of the thesis on the topic "KPMG -- a healthy workplace" is to analyze the current state of KPMG as the Company supporting health. The thesis suggest changes to be improved in the future - and a long-term strategic plan. Using the method of analysis of the state were discussed several factors that affect the health of employees in the workplace. The author of the thesis advanced in the analysis through the "Quality Criteria for Healthy Workplace," which were created by the National Health Institute for the title of Health Promoting Enterprise. In conclusion of the thesis the author proposes a health promotion plan (Health Plan) and submits the possible path KPMG might take if it seeks to establish a clear Health Plan which could become a fixed part of the enterprise's business goals and values.
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