本研究旨在探討我國數位典藏館員專業能力，以深度訪談法了解數位典藏計畫、數位典藏工作範圍、功能、角色與能力之看訪，並了解數位典藏館員在數位典藏工作上所遭遇的困難與教育需求。本研究之研究目的為：(1)探討數位典藏的意涵、功能與數位典藏計畫；(2)探討數位典藏館員角色、工作範圍與專業能力；建構數位典藏館員專業能力清單，包括：館員工作範圍、能力領域與能力指標。 本研究透過內容分析與深度訪談探討我國圖書館數位典藏館員專業能力，透過內容分析建構十領域36項指標，以作為意見調查之基礎，經過深度訪談與意見調查，獲得以下幾點結論：(1)定義數位典藏係將有保存價值之實體或非實體資料，透過數位化技術予以保存以提供服務與應用。其範圍涵蓋技術、內容、服務及社群四方面，主要目的在於確保所有數位資料的可用性、持久性、及智慧整合，其具有文化典藏、學術研究、教育與學習、以及加值應用等價值；(2)數位典藏的功能以典藏、加值應用、教學最受受訪者認同；(3)受訪機構大部分仍持續進行的數位典藏；(4)數位典藏館員角色以數位典藏推廣者、文化保存者、資訊服務提供者最受受訪者認同；(5)數位典藏工作部分以委外工作人員、聘請計畫助理與工讀生等方式進行進行；(6)數位典藏館員意見調查修正數位典藏館員專業能力清單提出十領域39項能力指標；(7)數位典藏館員對於能力領域劃分較無太大更動，能力指標以metadata基礎編目能力、溝通協調能力、了解數位典藏理論基礎、具備法律相關知識、對典藏品主題背景應具備了解能力、具備文物保存的基礎知識最受認同；(8)數位典藏館員能力指標依據數位典藏館員類型不同而有所差異；(9)數位典藏館員的困難大多來自於經費、人力與授權；(10)數位典藏館員的教育需求對於透過定期教育訓練培養、和透過工作坊、研討會論壇培養、與經驗的傳承，最受認同。 針對所獲得之結論，本研究提出下列幾點建議：(1)本研究建構之數位典藏館員專業能力清單建議應用在圖書館數位典藏工作能力參考與教育訓練；(2)數位典藏館員加強資訊與數位技術領域方面能力的基礎知識；(3)數位典藏館員遭遇經費與人力困難，希望圖書館能有不同管道獲取經費；(4)數位典藏工作相關教育單位應經常定期開設數位典藏相關教育課程。 / The topic of this study is to examine Digital Archives Librarian’s Competencies in Taiwan. The main purposes of the study are as follows: (1) To investigate the meaning, function of Digital Archives and Digital Archives Program; (2) to examine the role, scope of work and competence of Digital Archives Librarian; (3) Construct Digital Archives Librarians’ elements of proficiency competence, including: scope of work, range of capacity and capability indicators. The conclusion of this study is summarized as follows: (1) Digital Archives is the entities preserves valuable information, and is maintained through the technology of digitalization to provide services and applications. Its’ ranging from the aspects of technology, content, services and the community, the main purpose is to ensure the availability, persistence, and intelligent integration of all digital data, which has cultural the value of reservation, academic research, education and learning, and reservation value-added applications. (2) Digital Archives featuring to collection, value-added applications and teaching are accepted by the most of the respondents archiving. (3) The majority of respondents are still archiving Digital Archives. (4) The roles of the Digital Archives Librarian as reservation, culture preserver and information service provider are agreed by most of the respondents promoter. (5)Preserver and part of the work of Digital Archives to commission contracted sustainability staff, hire project assistants and students part-timers and other ways to attain carry on. (6) Digital Archives Librarian’s opinions amended digital Archives librarian’s list of 10 fields of professional competence of the proposed capacity of 39 indicators. (7) Digital Archives Librarian does not respect the areas of capacity divided much changes, capacity indicators for metadata-based cataloging capabilities, communication skills, understanding of digital Archives theoretical foundation, with legal knowledge, for collection of product themes should have the capacity to understand, with a heritage preservation foundation knowledge of the most recognized.(8) Capacity index digital Archives librarians vary according to their type. (9) Most Digital Archives Librarian’s difficulty came from the funds, manpower and authorization. (10) Digital Archives Librarian’s educational needs of the most recognized are education and training for the periodic training, and through workshops, seminars, forums culture, heritage and experience. Four conclusions are made after studying all the data: (1) Listing Digital Archives Librarian’s capabilities advice can be applied to the library’s digital Archives’ work and as work reference with education and training. (2)Digital Archives Librarian strengthen basic information and knowledge in the field of digital technical capabilities. (3) Digital Archives Librarian encounter difficulties in funding and manpower, hoping to have a different library to obtain funding for the pipeline. (4) Digital Archives’ related educational institutions should regularly open Digital Archives related educational programs.

電子資源館藏與服務在目前的大學圖書館佔有重要地位，大量且廣泛使用的對象為教師與研究生。雖然電子資源受到使用者的喜愛，但是也帶來許多複雜問題，因此，有必要從使用者的角度針對大學圖書館電子資源進行服務品質評鑑研究，有助於圖書館管理者未來發展出更符合使用者期待的電子資源服務。本研究之研究目的包含以下幾點：(1)探討大學教師與研究生對於圖書館電子資源服務的認知、重要性及使用現況；(2)探討電子資源服務品質評鑑意涵及可評鑑項目；(3)建構電子資源服務品質評鑑指標與測量工具；(4)實施電子資源服務品質評鑑以改善其服務品質，進而提供最佳電子資源服務。 本研究透過焦點團體法具體建構出大學圖書館電子資源服務品質評鑑指標，共包含三個構面與28項指標，訪談結果亦作為發展問卷之基礎。為確保指標的可行性，研究者實際發放問卷予政治大學的教師與研究生，獲得以下結論：(1)網路使用時間會影響使用者使用圖書館電子資源的頻率；(2)使用者使用圖書館中文資料庫的使用率明顯高於西文資料庫；(3)使用者使用圖書館資料庫的主要目的為「學術研究」與「課業學習」；(4)「圖書館電子資源指南」與「圖書館學術資源探索系統」為使用者查找圖書館電子資源的主要管道；(5)使用者的圖書館資料庫檢索方式以「基本檢索」與「進階檢索」為主；(6)使用者偏好將電子期刊或電子書列印紙本閱讀；(7)使用者肯定圖書館電子資源對於「完成論文計畫書/論文」、「完成作業/報告」、「提升學術研究效益」的價值；(8)沒有圖書館資料庫推廣活動參與經驗的使用者高達六成；(9)使用者認為圖書館最重要的電子資源服務為電子資源的全文提供與權威性；(10)使用者認為圖書館最滿意的電子資源服務為電子資源的權威性；(11)使用者認為圖書館最不重要的電子資源服務為館員回應線上諮詢服務的速度、館員對於使用者電子資源需求的掌握；(12)使用者認為圖書館最需要改進的電子資源服務為電子資源的全文提供、電子資源網站取得全文的易用性；(13)整體滿意度尚待提升，政大圖書館應著重電子資源館藏的提供。 針對所獲得的研究結果，本研究提出幾點建議：(1)圖書館應深入了解教師及研究生的需求，充實電子資源館藏的數量與品質；(2)在電子資源網站上放置清楚的圖示或連結、提供完整的資料庫說明；(3)圖書館與資料庫廠商應定期舉辦使用者滿意度調查；(4)配合課程提供教師相關的資料庫清單與資料庫講習訊息、提前於暑假期間針對碩一生開設電子資源基本搜尋課程。 / Electronic resources collections and services occupy an important position in current university libraries, a large number of teachers and graduate students use them widely. Although electronic resources are popular with users, they also bring a lot of complex issues. Therefore, it is necessary to use point of views of users to conduct service quality evaluation for electronic resources in university libraries. It can help library managers to develop electronic resources services more in line with user expectations in the future. This research has four purposes: (1) to investigate the cognitive, the importance and current use of library electronic resources services for teachers and graduate students ; (2) to explore implications and availability of electronic resources service quality evaluation; (3) to construct indicators and measurement tools of electronic resources service quality evaluation; (4) to implement electronic resources service quality evaluation to improve service quality, then providing the better electronic resources services. This paper had formed focus groups to construct electronic resources service quality evaluation structure which is including three dimensions and 28 indicators. Interview results also use as a basis for the development of questionnaires. In order to ensure the feasibility of indicators, questionnaires have been collected from teachers and graduate students of National Chengchi University, and obtained the following conclusions: (1) Internet usage will influence the use frequency of library electronic resources; (2) the usage of Chinese databases significantly higher than the Western languages databases; (3) the main purpose of the library users to use databases are “academic research” and “learning”; (4) “E-Resource Gateway” and “Discovery Services System” are main channels of users to find the library electronic resources; (5) “Basic Search” and “Advanced Search” are main retrieval methods of library databases of users; (6) users prefer print out electronic journals or e-books to read; (7) users affirm Library electronic resources are good for the value of “complete proposal and thesis”, “finish homework and report”, and “enhance effectiveness of academic research”; (8) users who did not participate in promotional activities of library databases up to 60%; (9) users consider the most important electronic resources services are full text and authority of electronic resources; (10) users consider the most satisfying electronic resource services is authority of electronic resources; (11) users consider the least important electronic resources services are response speed of online consulting services of librarians and grasping of user requirements of electronic resources of librarians; (12 ) users consider provide full-text of electronic resources and the usability to get the full-text in electronic resource websites are electronic resources services that most need to improve; (13) overall satisfaction has yet to improve, National Chengchi University Library should focus on providing electronic resources collections. According to the research results, this paper also proposed several suggestions: (1) the library should understand the needs of teachers and graduate students, and enrich the quantity and quality of electronic resources collections; (2) the library should place a clear icon or link in electronic resource websites, to provide complete descriptions of databases; (3) the library and database vendors should conduct user satisfaction surveys regularly; (4) the library should provide teachers with related databases lists and databases workshops messages, and offer basic search courses of electronic resources during summer vacation for freshmen in master’s program.

伴隨多元文化洪流之推演，臺灣社會人口結構正產生改變，新住民已成為臺灣第五大族群，是公共圖書館重要服務對象。推動閱讀素為公共圖書館之專業與職志，如何運用並宣傳閱讀活動，培養新住民及其下一代之閱讀能力與習慣，是公共圖書館應兼負之重要任務與挑戰。 本研究運用深度訪談方式，調查越南籍、印尼籍新住民以及國內大型公共圖書館新住民服務，蒐集新住民實際閱讀現況與對於圖書館之看法，歸納公共圖書館推廣、辦理方式與特色，提出我國推廣新住民閱讀活動之策略與建議。 越南籍、印尼籍新住民閱讀時偏好休閒、新聞、親子、課業輔導、家庭關係等主題；越南籍、印尼籍新住民在閱讀偏好上有所差異，印尼籍新住民較偏好閱讀臺菜食譜，而越南籍新住民則有閱讀佛學類資源的需求；除閱讀中文認知困難外，尚存在無法與下一代共同閱讀、閱讀非主要休閒活動等阻礙。 目前我國大型公共圖書館新住民閱讀活動，讀者國籍以越南、印尼籍配偶或移工為主，且分布受地緣關係影響；活動以親子閱讀、圖書館利用、主題書展、文化講座、專題展覽、電影欣賞、讀書會形式呈現，包含異國文化、美食、傳統藝術、童書、旅行等主題，其中親子閱讀活動最受新住民青睞、書展最為常見、圖書館利用活動則有其必要性；特色則有運用獎勵機制鼓勵借閱、開放護照或居留證借閱館藏、聘請專業師資進行原生國家母語專書導讀、出借多元文化書箱或專櫃，將資源遍及各鄉鎮、運用雲端裝置與通訊軟體打造雲端閱讀。 歸納新住民與公共圖書館看法，建議未來國內公共圖書館推廣主題應推陳出新且融合原生國家元素；推廣方式應主動至新住民聚集區域宣傳；推廣對象應廣及新住民家庭成員；推廣管道宜運用紙本、社群媒體等雙重途徑；並建立合作機制，使服務更臻完善。 / Population structure is changing by the multicultural communities in Taiwan. New immigrants have become the fifth largest ethnic group, and an important target that public libraries serve to. Reading promotion is the professional and aspiration of public libraries, how to apply and promote reading activities, to develop the reading ability and habits of the new immigrants and their next generation, is important task and challenge of public libraries. The study conducted in-depth interviews to investigated Vietnamese and Indonesian new immigrants current reading situation, and point of view toward public libraries, organize the way and characteristic on large public libraries multicultural service department, to discuss the development of reading promotion to new immigrants in Taiwan. The study found that Vietnamese and Indonesian new immigrants prefer the topic of leisure, news, parenting, tutoring, and family relationships when reading. Indonesian new immigrants prefer to read the Taiwanese cuisine recipes; Vietnamese new immigrants prefer to read the resources related to Buddhism. Generally, new immigrants have difficulties with cognitive when reading Chinese; unable to guide the next generation to read; and have reading barriers such as low motivation. In Taiwan, reading promotion to new immigrants in public libraries have some common circumstances, Vietnamese and Indonesian spouses or workers are the major public library readers, distributed by the geopolitical relations. The common types of activities are parent-child reading, library use, topic book fair, culture lecture, thematic exhibition, screening of films, book club meeting, and other forms of presentation. The topics of activities include the exotic culture, cuisine, traditional art, children's books, travel. New immigrants’ favorite activity is parent-child reading, topic book fair is the most frequent type, library use is indeed a need; and the features of reading promotion are incentives like encouraging readers to borrow books by giving gift, simplifying application procedures of library card by using passport or residence permit, hiring professional teachers to held book reviews by native country’s language, lending multicultural book or counter to every corner throughout the township, applying cloud devices and communication application to create cloud reading. Generalize new immigrants’ experience of participate and the actual promotion situation of public libraries, there are some recommendations to domestic public libraries: The theme of the reading promotion should innovate and integrate native country elements, The approaching of the reading promotion should take the initiative to where new immigrants gathered area, The target audience of the reading promotion should be expanded to new immigrant family members, The channel of the reading promotion should adopt composite ways, such as social media and paper declared, Reading promotion should cooperate with the new immigrant organizations, enabling the service perfect.

本研究旨在分析並歸納出目前台灣地區鄉鎮圖書館的行政隸屬、組織、人力與經費的機制；瞭解各鄉鎮圖書館在人力及經費的需求與現狀之間的差距以及各鄉鎮圖書館期許的行政體制和實際狀況的差距，並針對目前台灣地區的鄉鎮圖書館行政體制提出建議，作為政府及相關單位在規畫全國圖書館事業時的參考。 為達成研究目的，首先收集國內外文獻，分析鄉鎮圖書館行政體制相關資料；並針對16縣309鄉鎮之337所鄉鎮圖書館，以分層隨機抽樣方式抽出155所鄉鎮圖書館進行問卷調查，以瞭解鄉鎮圖書館的行政體制現況、問題及其對行政隸屬模式的看法；最後以立意抽樣方式挑選台北縣、宜蘭縣與桃園縣的文化局圖書資訊課以及由文化局圖書資訊課所推薦縣內營運較有規模之鄉鎮圖書館，共計16所圖書館進行深度訪談。 研究結果發現，就制度面而言：鄉鎮圖書館的行政隸屬有三種情況、鄉鎮圖書館之發展仰賴鄉鎮（市）長之重視、公共圖書館輔導體系有責無權、鄉鎮圖書館之發展缺乏統籌規劃、行政隸屬模式需重新規劃、法規不合時宜，鄉鎮圖書館之編制缺乏擴充空間；就人力資源面而言：人員數量現況與需求的差距大，目前鄉鎮圖書館的編制遠低於圖書館實際運作之人力需求、鄉鎮圖書館的館員普遍缺乏專業訓練、鄉鎮圖書館之人員流動率偏高；就經費資源面而言：鄉鎮圖書館之經費現況與需求之間差距大、鄉鎮圖書館之經費來源仍以鄉鎮（市）公所為主。 本研究提出以下建議作為政府及相關單位在規畫全國圖書館事業時之參考。1.鄉鎮圖書館之行政及輔導機關合一。2.整體規劃公共圖書館事業之發展。3.重視鄉鎮圖書館人員遴用與專業訓練。4.落實圖書館法之專業領導之相關規定。5.重新檢討鄉鎮圖書館組織結構及人員編制。6.立法保障文化建設之基本預算比例。7.積極研擬公共圖書館營運基準。8.儘速修訂鄉鎮圖書館經營之相關法令。

本研究主要在調查長庚紀念醫院台北院區醫師對該機構圖書館網站提供之線上參考服務的使用情形及滿意度，並比較外科體系、內科體系以及專科體系等三種不同科別醫師資訊需求之差異。本研究主要採文獻分析法及問卷調查法收及研究資料，全體有效樣本為181分，問卷回收率60.9%，其中外科體系醫師38位，內科體系醫師52位，專科體系醫師91位。 本研究主要的研究問題有四點：1.醫師對目前使用的圖書館線上參考服務的滿意度；2.醫師使用網路資源及圖書館網頁資訊服務的情形；3.醫師對線上參考服務的需求；4.不同科別醫師對圖書館線上參考服務的需求之差異。 經研究結果發現長庚醫院醫師對該院圖書館線上參考服務普遍認為滿意，而且醫師平時使用網際網路資源的頻率高，有將近80%的醫師幾乎每天都使用網際網路；醫師利用網路資源時主要的考慮因素為資料之可得性，在尋求資訊時遭遇的問題主要是全文資料取得不易。長庚醫院醫師資訊需求主要的動機是研究與教學，至於醫師的資訊需求與其科別背景相關性不大，但是其職級的關係以及醫師兼任教職則有顯著差異。 本文研究結果可為醫學圖書館建置醫學電子館藏及提供線上參考服務之參考。

圖書出版業，包含出版中外圖書、雜誌、有聲出版品與報紙等。近年來，圖書出版業快速發展，國內圖書產量遽增，各種外文書也大量進入台灣市場。這對圖書業者而言，圖書品項管理與流通複雜度也隨之增加。而圖書流通業者，負責圖書批發、運輸倉儲與零售等，上游有多家出版社，而下游面對更多的零售業者，其擁有圖書種類與數量豐富，所以圖書管理複雜度比其他上游出版業者、下游零售業者更複雜。 無線射頻識別系統(Radio Frequency Identity，RFID)，以RFID標籤辨識物件(棧板、物流箱，單品)獨特的產品電子碼(Electronic Product Code，EPC)，並由建置在各地的讀取器和RFID中介軟體，記錄和擷取對應的物件資訊，對於存貨及物流管理來說，RFID出現帶來新方法讓貨品管理與追蹤變得更有效率。把流動於供應鏈的物件貼上RFID標籤，再以共用EPC網絡服務平台(EPC Network Service Platform)作為資訊共享，則將使物件在供應鏈上下游的資訊能見度(Visibility)更加提昇。 本研究先蒐集RFID相關文獻，而後選定對於RFID有基本認識、知道RFID應用方式的圖書流通公司，了解公司對RFID需求及應用方式，再針對業者的需求與應用方式做分析，即完成業者的RFID需求資訊分析，而後對於業者需求，提出一套RFID資訊系統參考架構，以滿足其對RFID的需求。接著再與個案公司訪談，參酌業者意見，進行參考架構驗證與修正，最後圖書流通業者應用RFID資訊系統架構呈現。而結論部分，則為本研究作個總結，並為後繼的研究者提出相關研究建議。 / Publishers publish magazines, books, videotapes, newspapers etc. When it comes to publishing, it is recently developed very rapidly. Many kinds of books have popped up in book industry and have lead to complexity of books management and distribution. Book distributors play important roles in book distribution and retail. Distributors get the books from publishers and send the books to retailers. Distributors have more books than publishers and retailers, so they face much more management complexity. RFID can identify the object and learn its EPC by reading the object’s RFID tag. We can learn the object’s position by building RFID readers and RFID middlewares at the supply chain nodes. Due to RFID’s track and trace function materialflow and inventory management can enhance. Besides RFID, EPC Network Service Platform can strengthen information sharing between partners and lead to high visibility in the supply chain. We collected RFID references and selected book distributors. These book distributors have known RFID. We tried to understand the RFID requirements of the book distributors and then did the RFID requirements analysis of the book distributiors. Based on the RFID requirements analysis, we proposed a RFID system architecture to satisfy the RFID requirements of the book distributors. Following, we interviewed the book distributors and then verified, revised the RFID system architecture. At last the final RFID system architecture is presented and the architecture is offered to book distributors for reference. About the conclusion, we offered some research suggestions for other RFID researchers.

公共圖書館是文化與教育的機構，對教育改革而言，圖書館是提供資料與知識的資源站。教師和圖書館一樣，在教育的改革路上，影響力不容小覷。使用圖書館的習慣需從小培養，引領未來主人翁進入圖書館世界，為教師重要的責任，所以，教師本身是否了解圖書館，是否有善用圖書館習慣，則為重要的問題。 本研究之對象以宜蘭縣所有公立國民小學全體教師為調查對象，目的在調查國小教師對公共圖書館的使用需求及滿意情形，並探討其差異情形。再綜合教師對公共圖書館的意見提出建議，提供宜蘭縣公共圖書館擬定館藏及經營發展政策的基本方向，期望公共圖書館能提供更便利的服務來支援教學，讓教學和圖書館利用能更加緊密的結合。 本研究以問卷調查法為主輔以半結構式訪談進行研究，正式問卷統計分析後，整理欲深入探討之問題設計成訪談大綱，並進行半結構式訪談。研究結果摘要如下： 宜蘭縣國小教師在不同角色、任務、情境等會有不同的資訊需求，教師對於解決需求上，在增加新知的需求程度最高，資訊尋求的方式已經由網路取代由實體圖書館獲得所需要的資訊。 宜蘭縣國小教師在圖書館資料需求已圖書為主，最常使用的資料服務為借閱圖書資料；教師希望圖書館提供圖書館利用教育課程配合教學需要，認為圖書館應該主動提供資訊支援教學；在空間部分，教師最常利用的是閱覽空間，座位舒適度、空氣、光線品質為重視之項目；國小教師認為圖書館地點、圖書館人員態度、專業知能是影響使用公共圖書館意願之主要因素。 宜蘭縣國小教師對於宜蘭縣公共圖書館的公共圖書館整體滿意度還算尚可，將宜蘭縣國小教師對公共圖書館的意見與看法加以整理分析，教師對於館藏、管理、支援教學、位置與空間規劃以及閱讀推廣活動與人力資源方面期待很高，希望可以擁有一個完善的公共圖書館。 由研究結果歸納以下建議：建議地方行政機關增置公共圖書館專業人員及提撥固定經費，專款專用；輔導機關方面應該建立推廣公共圖書館與國小合作並辦理相關教育研習活動，培養專業人力；建議宜蘭縣公共圖書館加強宣導與服務並主動提供相關訊息、改善圖書館網站、統籌規劃圖書館利用教育、參與相關教育研習加強和學校合作、多舉辦推廣圖書館相關活動；建議各國小重視學校圖書館，加強其功能，鼓勵師生利用；建議國小教師培養利用公共圖書館之習慣、善用圖書館支援教學活動、培養圖書館利用教育知能、主動向公共圖書館提出建議。 / Public libraries are cultural and educational institutions and serve as the resource center for education reform. Teachers, together with libraries, exert indispensable influence on the process of education reform. The habit of using libraries should be created among children and it is the responsibility of the teachers to help children become familiar with the libraries. Therefore, how well the teachers understand the libraries and whether or not they have developed a habit of utilizing libraries are important issues. The participants of the study are all public elementary school teachers of Yilan County and the study aims to investigate the users’ needs and survey the user satisfaction of the elementary school teachers in their experience of using libraries. A suggestion synthesizing the study result is to propose to provide the public libraries a direction to establish their collection development policy and management policy. Thus, a goal of combining teaching and library utilizing can be achieved by the more convenient library service offered by the public libraries. The study conducts a questionnaire survey using method of semi-structured interviews. After analyzing the data collected by the questionnaire, semi-structured interviews were performed with an interview outline developed on the basis of issues to be probed into. The results of the study are summarized as follows: For the change of role, objective, and situation, elementary school teachers of Yilan County demand differently on the information provided by the libraries. The foremost need for the teachers in using libraries is acquiring the advanced knowledge, while the libraries’ function of data research has been replaced by the internet. The main need of elementary school teachers of Yilan County for library material is books, and the checkout service is the service used the most. Teachers wish that libraries can offer educational curse to work with regular teaching and actively offer information to support teaching. The space in libraries using most for teacher is the reading room; the evaluation standards includes the seat comfort, air quality, and the sufficient light. The teachers also consider that the location of libraries, attitude and the proficiency of the clerk are main factors influencing users’ willingness to use public libraries. The overall Satisfaction of elementary school teachers of Yilan County over public libraries of Yilan County is passable. Collecting and analyzing opinions and suggestions made by the teachers, they expect a complete and well functioned public library with sufficient collection, management, location, space planning, and human resource; and wish that libraries can support the teaching, and create reading habit among children. Further suggestions are made based on the result of the study as follows: local government should expand the professional staff and allocate funds earmarked for the development of the libraries only; guidance institution should develop and promote the collaboration between libraries and elementary schools, organizing the education and study activities and cultivating professional development; public libraries of Yilan County should make more introduction on the services and activities available in the libraries through improving the library website, mapping complete library utilizing educational course, participating in the education and study activities, strengthening the collaboration with the schools, and holding more activities aiming at promoting usage of libraries; elementary schools should place importance on their own libraries, enhancing the functions and encouraging the using among teachers and pupils; elementary school teachers should cultivate habit of using libraries, manage to utilize the resource in libraries to improve teaching, advance the library using skills, and should be willing to provide suggestion actively to the public libraries.

本研究之動機，起於發現參與圖書館閱讀活動頻率高的學童，其國語文能力會較頻率低的學童來得好，同時國語文能力好的學童在其他領域方面的學習都要比國語文能力差的學童有較好的表現。 然而，學校決策單位掌握了學校圖書館資源分配、管理和組織的實權，因此，學校行政單位對於圖書館經營、以及圖書館影響學童國語文能力的功效等看法，將會影響圖書館資源分配以及未來發展。如果學校行政單位認為圖書館的存在對於學童國語文能力表現不相關，則很容易犧牲圖書館應有的發展與利用。 因此，本研究之宗旨在於探討瞭解新北市的國小行政單位如何看待圖書館利用與推廣活動與學童國語文能力表現之關係，藉由問卷調查的方式，瞭解目前國小圖書館利用與學童國語文能力提昇之關聯性，從而探討如何透過圖書館利用教育與閱讀推廣活動相互結合，得以改善目前新北市國小圖書館經營的方式，以求獲得幫助學童提昇國語文能力表現之具體落實方案，進而提高學生國語文能力。 本研究所得之國小中、高年級的國語文檢測成績關聯性表格，從關聯性的有效意義值(Correlation significant)可以歸納出11個有影響力且具意義的具體落實方案，明顯可以提升國小中、高年級的國語文檢測成績： (1) 擴增國小圖書館平均館藏冊數； (2) 提升國小圖書館平均借閱人次； (3) 提升國小圖書館平均借閱冊數； (4) 教師應多重視學童「閱讀興趣」的培養； (5) 教師應多重視學童「閱讀動機」的培養； (6) 教師應多重視學童「閱讀意志」的培養； (7) 增加圖書館空間規劃:圖書館功能區的數目； (8) 增加圖書館開放服務時間:圖書館平日與假日開放時段的數目； (9) 學校應積極推展多元閱讀活動－例如:晨讀十分鐘、班級巡迴書箱、讀報教育、班級讀書會、親子共讀、愛的書庫、午間廣播劇、影片欣賞、戲劇展演等； (10) 圖書館應積極辦理宣傳行銷活動－例如:櫥窗展示定期更新、張貼學生自製書籍介紹海報、票選好書、選舉小小館長、圖書館命名票選 、館徽logo設計票選、好書交換、推廣4/23世界閱讀日、每年12月辦理「圖書館週」系列活動等； (11) 圖書館應多多結合社會資源辦理活動－例如:與作家有約講座、參觀公共圖書館 、與書商或出版社合作辦理書展。 / The purpose of this study is to investigate the relationship between library instruction and students’ literate ability. Students who are highly involved in library reading activity are believed to have better literate ability than other students. Meanwhile, students with high literate ability have better academic performance than students with low literate ability. Students should be encouraged to use library resources as much as possible. However, the school is in charge of the distribution, management, and organization of the library. How the school values the influence of the library on students’ literate ability would decide the amount of library recourses and its future development. Therefore, questionnaires were used to find out how the administrators of elementary schools at New Taipei City view the relationship between the use of the library and students’ literate ability. The results may help us to combine education with library activities, improve the management of the school libraries at New Taipei City, and provide some specific plans to promote students’ literate ability. The results of this study show a significant positive correlation between students’ use of library and their literate ability. Therefore, we provide 11 influential and meaningful suggestions, which can significantly promote the literate ability of elementary school students in their junior and senior years. 1. Increase the general collections of books 2. Increase users of school libraries 3. Increase the number of borrowed items 4. Teachers emphasize the development of students’ reading appetite 5. Teachers emphasize the development of students’ reading motivation 6. Teachers emphasize the development of students’ reading willingness 7. Better space arrangement: the number of library divisions 8. Increase library service hours: weekdays and holidays 9. Schools should actively encourage various reading activities, including ten-minute morning reading, in-class book fair, newspaper-reading education, class study group, book collection, noon broadcast drama, film watching, drama exhibitions, and so on. 10. Libraries should actively hold activities to promote library functions, for example, regularly renew window exhibitions, put up student-made posters, introduce good books, elect little library director, name the library, design library logo, exchange good books, promote World Book & Copyright Day, and so on. 11. Libraries should combine social resources to hold activities, such as invite famous writers, visit public libraries, hold book fairs with publishers, and so on.

隨著數位科技快速發展，大學的學生在校園內的各種學習需求變的多元，而校園的中心觀念也從教育(Teaching)轉變為學習(Learning)，學習共享空間(Learning Commons)隨之成為大學圖書館的重要服務，它代表了大學圖書館的創新與轉型。在這個空間內，館方提供充足的設施以及各種科技工具與服務，讓使用者可進行各種學習活動。學習共享空間從資訊共享空間演變而來，發展至今已有20年的歷史，而臺灣的大學圖書館自2005年臺灣師範大學圖書館興建「SMILE 多元學習區」後，多所學校皆已在圖書館內建置學習共享空間。一項計畫須經由評鑑才能知道其目標達成與否，本研究將利用焦點團體法針對「學習共享空間」進行評鑑指標的建構與修訂，再針對各校的學習共享空間進行實際的評鑑，評估其表現與滿意度。 本研究的研究目的有五點：(一)探討大學圖書館學習共享空間的意涵與發展現況。(二)探討圖書館學習共享空間評鑑方法，建構適合的服務品質評鑑指標。(三)探討大學的學生在校園中的需求與希望圖書館提供的服務。(四)探討大學的學生對於圖書館學習共享空間的使用與滿意度，以期了解學習共享空間服務的效益。(五)分析使用與評鑑結果，做為圖書館學習共享空間未來改進之參考。 為獲得研究結果，本研究透過焦點團體法獲得臺灣的學習共享空間意涵，同時焦點團體參與者也認同利用服務品質評鑑方法來進行學習共享空間的評鑑，具體建構出3個評鑑構面、23個指標與評鑑問卷，做為本研究的評鑑工具。為確保指標的可用性，本問卷實際發放臺灣師範大學與政治大學圖書館學習共享空間，獲得以下結論：(一)網路使用頻率影響二校使用者實際進入圖書館的次數。(二)使用者認可圖書館的學習價值(三)使用者最常使用科技設備。(四)使用者認為學習共享空間最重要的服務為舒適的環境與資源的提供、(五)使用者認為最滿意的服務為服務人員的態度與回應。(六)使用者認為最需改進的部分為區隔討論區與自習區。(七)學習共享空間整體滿意度尚待提升，圖書館仍應著重資源的提供。 針對所獲得的研究結果，本研究也提出幾點建議，首先要提升學習共享空間的共識與認知，並增加其理念宣傳，才能讓更多的潛在使用者得知學習共享空間的存在價值。建造舒適的環境固然，資源提供的重要性仍不可偏廢，未來可增設數位資源學習設備與教材，並增加討論空間，但同時要明確區隔討論區與自習區，以符合臺灣使用者特性。學習共享空間強調一站購足的整合服務，單靠圖書館一己之力無法達成，應促進跨組織合作，提供資訊指導與教學指導等多元服務，期望能滿足使用者的各種需求。

公共圖書館是兒童主要獲取資訊及知識的場所，對於兒童而言，圖書館兒童閱讀空間閱讀氛圍的營造與空間規劃設計又為影響到兒童對於圖書館使用意願的關鍵。理想的兒童閱讀空間應該不論在閱讀空間設計、家具及設備安排、分齡分眾功能劃分上，都應該能呼應兒童及家長等使用者的需求，以吸引他們到圖書館來親近使用，並幫助兒童在利用圖書館的過程中培養閱讀的樂趣。本研究旨在建構適合公共圖書館兒童閱讀空間的原則及構面指標，以作為國內公共圖書館未來規劃及建置兒童閱讀空間時的參考。 　　本研究研究目的有四點：（一）以兒童需求中心探討圖書館兒童閱讀空間設計原則；（二）探討兒童與父母對圖書館兒童閱讀空間設計原則的認知；（三）探討兒童與父母對圖書館兒童閱讀空間的使用與滿意度；（四）探討影響兒童與父母對圖書館兒童閱讀空間滿意度的影響因素，以作為公共圖書館未來在兒童閱讀空間上的規劃參考。 　　為獲得研究結果，本研究首先分析國內外有關公共圖書館兒童閱讀空間規劃案例，並透過文獻分析法與訪談法具體建構出三構面19項指標，以及「公共圖書館兒童閱讀空間需求及滿意度調查問卷」作為研究工具。研究問卷並針對臺北市立圖書館總館及所屬分館的兒童閱讀空間進行發放，獲得以下結論：（一）兒童閱讀空間經過空間改善後多能滿足使用者期待；（二）兒童對圖書館服務需求多元，並非僅限閱讀；（三）安全性、共讀空間、閱讀氛圍營造會影響兒童使用意願；（四）安全性、家具樣式及哺集乳室的設置最受使用者滿意；（五）使用者認為圖書館應關注不同年齡的兒童及家長需求，增加團體討論室，區隔討論區與閱讀區。 / A public library is a major place where children can have access to information and knowledge. For children, the creation of a reading atmosphere and the spatial planning and design in the children's reading space at the library are the key to their willingness to use libraries. An ideal children’s reading space should be able to respond to the needs of children and parents and other users, whether in reading space design, furniture and equipment arrangement, or facilities for different age groups, so as to attract them to the library and encourage them to read for pleasure in the process of using the library. This study aims to establish the principles and dimension indicators for the children's reading space at the public library, which can serve as a reference for future planning and construction of children's reading spaces at public libraries in Taiwan. 　　The purposes of this study are to explore (1) the design principles behind the children's reading space at the library from the perspective of children's needs; (2) children's and parents’ perceptions of the design principles behind the children's reading space at the library; (3) children’s and parents’ use of and satisfaction with the children's reading space at the library, and (4) factors in children’s and parents’ satisfaction with the children's reading space at the library, in order to provide a reference for future planning of children's reading spaces at public libraries. 　　In order to obtain research results, this study first analyzed the cases of children's reading space planning at public libraries at home and abroad, and developed three dimensions and 19 indicators through literature review and interviews, as well as used as a research tool the Public Library Children's Reading Space Requirements and Satisfaction Questionnaire. The questionnaire was also distributed to the children’s reading spaces at Taipei Main Public Library and its branches, thereby reaching the following conclusions: (1) most of children's reading spaces can meet users’ expectations after the improvement of space; (2) children's demand for library services is diversified and not limited to reading; (3) safety, the family reading area, and the reading atmosphere have influence on children's willingness to use; (4) most users are satisfied with safety, the furniture style, and the establishment of a lactation room, and (5) users believe that the library should focus on the needs of children and parents of different ages, and increase group discussion rooms, and separate discussion areas from reading areas.