長期以來，國小圖書館受限於經費及人力的不足，使得其功能無法充分發揮，有些學校圖書館甚至沒有規劃圖書館利用教育的課程，學生雖可到圖書館中自由閱讀，但若不具備找尋圖書的能力，常會因而無法找到自己有興趣的書籍而在廣大的書海中迷失，使圖書館的功能逐漸喪失，因此如何藉由圖書館利用教育課程教導學生找尋書本的能力也就越顯重要。 隨著電腦科技日益發達，學習教材和學習方式也變得多元化，近年來利用遊戲方式進行學習的研究有愈來愈多的趨勢，學者認為若能將遊戲融合教學，將能達到寓教於樂的教學目標。本研究透過實際開發遊戲系統的方式，嘗試以情境學習理論為發展基礎，將擴增實境互動技術應用到圖書館的學習環境上，透過「遊戲互動擴增實境圖書館利用教育學習系統」的建置，來發展創新的圖書館利用教育學習模式，並藉此系統的發展來支援國小圖書館利用教育的實施。 實驗結果顯示利用「遊戲互動擴增實境圖書館利用教育系統」進行學習，各方面成績皆有顯著的進步，且學習成效可排除授課者個人因素之影響，具有穩定的教學品質。另外，本研究所發展的系統，對於高、低分群和場地相依的學習者來說，使用本系統進行學習，其學習成效在「應用型題目」上明顯優於傳統圖書館利用教育，並且可以加強學習者學習動機。除此之外，使用本系統之教學成效不會受到個人使用電腦的熟悉度所影響，因此未來在發展和推廣本系統的同時，不需要考慮學生是否具備良好之基本電腦使用能力。 / Due to the limited budgets and human resources, most libraries in the elementary schools of Taiwan have been unable fully functioned and utilized as its role should be in school organization. Some schools do not plan and provide library utilization education for children. Although students can go to libraries enjoying readings, they are not well trained for search library collection and resources. As a result, they are usually unable to find the books they are interested and easily getting lost in enormous information environment. This study proposes the importance of library usage training as a significant program in elementary school; promoting students’ abilities of finding books they need both for school works and personal interests. With the advance in computer technology, the learning materials and learning methods have become diversified in recent years. In particular, the instruction method of game-based learning has drawn much attention in education research. Many education researchers and scholars think the integration of teaching and games will promotes students’ performances while the learning activities are also functioned as entertaining process. This study attempts to develop educational gaming system on the basis of situated learning theory, adopting the innovative augmented reality interactive technology on the library's learning environment. This study hopes students’ library knowledge of library usages could be promoted through the "Interactive Augmented Reality Games Library Education Learning System." Moreover, the study could develop innovative learning model for elementary schools in library usages as well as to support future implementation programs for elementary library usage education. Experimental results show that students have significant improvement on learning performance after using "Interactive Augmented Reality Games Library Education Learning System." The assessment also showed improvement based on the exclusion of personal factors from teachers. In addition, this system promotes better learning performance and motivation for learners of high and Low graded groups as well as the field-dependent learners in the “application questions” tasks. Moreover, the education effectiveness of this system will not be affected by personal factors such as familiarity on computers skills. Therefore, there would be less consideration on students’ computer skills needed for future adoption on this system in library usage programs.

本研究針對民國88年至98年發表之臺灣圖書資訊學碩士論文為研究主體，利用內容分析法，一探十年來圖書資訊學碩士論文在碩士論文數量、研究主題、研究方法、圖書館類型及關鍵詞之使用情形。研究發現：碩士論文總計發表725篇，平均每年有72.5篇，可見圖書資訊學碩士論文的產出呈現逐年增加的面貌。就各校碩士論文產出情形而言，以臺大156篇最多；其次為淡江150篇；其餘依次為輔大136篇、政大135篇、臺師大91篇和中興58篇。 近十年來所採用之研究方法主要為：訪談調查法230篇(32%)、問卷調查法196篇(28.2%)、書目計量63篇(9.1%)，這三種研究方法的數量合計約佔68%之多。2000年後，台灣圖書資訊學碩士論文研究方法的使用以問卷調查法和訪談調查法使用的最為廣泛，跟過去研究結果比較，書目計量學的使用有明顯增加的趨勢。 就研究主題而言，以讀者服務最高235篇(32%)、其次是圖書資訊理論與基礎124篇(17%)、圖書資訊技術91篇(13%)、技術服務88篇(12%)、行政與管理79篇(11%)、圖書與文獻77篇(11%)、圖書館與圖書館事業24篇(3%)，其他(學科類別)6篇(1%)。 有關圖書館類型之研究約308篇，佔全部論文的42%；其中以大專院校圖書館133篇(44%)最多、其次是公共圖書館89篇(29%)、專門圖書館29篇(10%)、中小學圖書館32篇(9%)，最少的是國家圖書館4篇(1%) ；此外博物館有12篇(4%)，檔案館為8篇(3%) 十年來臺灣地區圖書資訊學碩士論文，由全國博碩士論文資訊網可查檢到關鍵詞者共有719篇，統計後關鍵詞共有2,999個，其中最少的關鍵詞是一個，最多的是20個，平均每篇約有4.2個。超過36次者的高頻詞彙，分別為公共圖書館(58個)、大學圖書館(54個)、資訊需求(42個)和資訊尋求行為(41個)。將關鍵詞以熱門研究議題相近詞組做群組進行整理後，則發現以資訊行為相關的研究最多，共有134篇 ，其次是書目計量(57篇) 、檔案(45篇)、閱讀(21篇)、資訊素養(19篇)、數位典藏(17篇)、Web2.0(17篇) 、數位學習(10篇)和知識管理(9篇)。可見圖書資訊學論文之主題研究和圖書館事業近年來的發展遙相呼應。 根據研究發現提出以下建議：一整合圖書資訊學學術文獻主題分析體系、二鼓勵各校堅實各自專長後合作研究、三加強碩士論文研究品質、四強化碩士論文典藏資料庫之建置、五鼓勵學術研究成果之開放取用。 / This study focuses on MLIS (Masters' in Library & Information Science) theses in Taiwan from the years 1999 to 2009. It use content analysis to explore the situation for MLIS theses in research topics, research methods, types of libraries, keywords and their use. 725 MLIS theses were published by 6 LIS (Library & Information Science) related institutes. The National Taiwan University published the most papers (156 theses), followed by Tamkang University (150 theses), Fu-Jen Catholic University (136 theses), National Cheng-Chi University (135 theses), National Taiwan Normal University (91 theses) and National Chung-Hsing University (58 theses). Theses over the last decade mostly used the following research methods: interview surveys (230 theses), questionnaire (196 theses), on bibliometrics (63 theses). Most MLIS research methods used by Taiwan's LIS departments after the year 2000 focused on questionnaires and interview surveys. Compared with earlier studies, bibliometrics has increased significantly. As for the research topics: service to the readers is highest with 235 Thesis (33%), followed by library & information theory and basics with 124 theses (17%),library information technica at 91 theses (13%), technical services at 88 theses (12%), administion management with 79 theses (11%), books and literature with 77 theses (11%), libraries & the profession with 25 theses (3%) and others 6 theses (1%). Research relating to libraries type totaled over 308, accounting for over 42% of research Thesis. Academic library possessed the most papers with 133 theses (44%), followed by public libraries with 89 theses (29%). Specialized libraries with 29 Thesis (10%), and primary & secondary school libraries with 32 (9%). The National Library had at least 4 (1%). Museums with 12 articles (4%) and archives with 8 articles (3%). There are 2,999 Keywords among 719 Taiwanese LIS Master's theses. Thesis with the least keywords contained a minimum of 1 keyword. On the other hand, Thesis with the largest number of keywords contained over 20. Their average stands at about 4.2 keywords each. Each high-frequency word appeared more than 36 times. These are: public libraries (58), university libraries (54), information needs (42) and information finding (41). Once keywords and popular research topics are grouped together and integrated, it was found that the majority of research focused on information behavior (totaling 134 theses). This is followed by bibliometrics (57theses), archives(45 theses), reading(21 theses) , information literacy(19 theses), digital archives(17 theses) , web 2.0(17 theses) ,e-learning(10 theses)and knowledge management(9 theses). The popularity of these research topics echo the constant development of libraries in recent years. Based on these findings, the following recommendations: 1. Integration of the Framework of Subject Classification in LIS 2. Encourage library schools to participate in collaborative research using their individual strengths. 3. Enhance the quality of theses research. 4. Strengthen the collection of the masters' thesis database. 5. Encourage the open-access of academic research.

本研究採用問卷調查法了解完全中學學生使用圖書館之期望與實際感受之服務品質，藉以瞭解學生對圖書館的滿意度，作為圖書館改善服務之參考。研究首先透過文獻分析，參考圖書館的服務品質評量工具LibQUAL+，並研究國內針對高中職圖書館之相關理論，修改發展出適合高中生與國中生之圖書館服務品質評量指標，並經與學校圖書館人員及使用者進行共三場焦點團體訪談後修正指標並進一步發展為問卷。本問卷以抽樣之台中市四所完全中學學生為實證研究對象，共發出1,142份問卷，回收1,138份，回收率高達99.64％，其中有效問卷1,133份。本服務品質評量問卷共分為「空間環境」、「館藏資源與利用」、「圖書館服務」及「圖書館教育與推廣」等四大構面，共有29項指標，並採用期望服務品質及感受服務品質兩種滿意度評分差距。 本論文研究結果顯示：（一）完全中學學生期待圖書館有更豐富的館藏及提供電子資源。(二)學生到館頻率每週少於一次的高達57.8％，顯示完全中學圖書館的利用率偏低。（三）學生對圖書館感受之服務品質平均值大都在3.5以上，顯示學生對圖書館的服務大致可接受，但均未達優質服務。國中生及高中生均對「圖書館所在便利性」最不滿意。（四）不同性別對圖書館感受服務品質差異性較小，國中生及高中生對圖書館感受服務品質差異性大；國中生感受的服務品質大都高於高中生。（五）完全中學圖書館需針對國中生及高中生提出不同的服務策略。 根據上述研究結果，本論文提出以下建議：(一)運用圖書館服務品質評量加強圖書館評鑑，做為圖書館經營管理之參考。（二）加強推展圖書館利用教育，發揮圖書館功能。（三）擴充圖書館編制提升專業形象，並擴大服務範圍。（四）提昇圖書館軟硬體設備，發揮圖書館資訊服務的功能。 / This study uses the method of Questionnaire to measure the expectations and degrees of satisfaction of comprehensive high school students toward libraries. Using the method of literature review, also taking reference from Library Service Quality Assessment LibQUAL+ and relevant theories concerning high school or professional high school libraries, this study comes up with a revised index of service quality assessment suitable for junior and senior school students. After conducting three focus group interviews with school librarians and users, the researcher then revises the above-mentioned index and transformed it into a Questionnaire. This study, using students from four comprehensive high schools in Taichung City as subjects of empirical studies, issued 1,142 questionnaires, among which 1,138 were returned (the return rate was as high as 99.64%), and effective ones amounted to 1,132.The questionnaire consists of four aspects: space and environment, library resources and usages, library services, and librarian education and promotion. It includes 29 indicators, and is rated by the expected and perceived service qualities. The study shows the following results: 1.Comprehensive high school students look forward to more comprehensive library resources as well as resources in electronic forms. 2.The percentage of students visiting libraries less than once in a week is as high as 57.8%, meaning the usage rate for comprehensive high school libraries is low. 3.The perceived quality for library service, on average, is generally above 3.5 points in a score ranging from 1-5, but not reaching the expected service qualities. Such result manifests that students find the library service mostly acceptable, but not preferable. Both junior and senior high students find ‘the accessibility of libraries’ most unacceptable. 4.Gender has relatively little effect on the difference of perceived quality of service, whereas there’s a big gap between junior and senior high school students. Junior high students tend to score higher than senior high students on perceived service quality. 5.It is imperative for comprehensive high school libraries to provide different service strategies for junior and senior high school students. Based on the result of the above study, the thesis suggests the following: 1.Libraries should use service quality assessment as a way to enhance their evaluation, whose result should be taken as managerial reference. 2.It is imperative to strengthen the promotion of the usage of libraries. 3.It is imperative to enlarge the organization scale of libraries so as to promote professional image and to enlarge service range. 4.It is imperative to upgrade soft, as well as hardware equipment of libraries to enhance information service of libraries.

近年來，推廣終身學習與培養資訊素養日益受到重視，國內外政府均將推廣閱讀視為重要的課題。由於文化建設成果，台灣各鄉鎮普設圖書館，由於鄉鎮圖書館直接接觸鄉鎮居民，成為推廣閱讀活動第一線角色。 本論文旨在探討台灣地區鄉鎮圖書館推動閱讀活動之現況。首先就閱讀與閱讀活動之意涵、各國的閱讀活動與政策、圖書館推動閱讀的任務與功能、公共圖書館推廣閱讀活動之類型與策劃、台灣地區鄉鎮圖書館閱讀推廣之相關文獻進行研討，並簡要回顧台灣地區鄉鎮圖書館的設置起源與歷年來閱讀推廣活動的概況。 採用深度訪談法，以立意抽樣之方式選擇訪談對象，共計有台北縣深坑鄉立圖書館、南投縣埔里鎮立圖書館、台南縣歸仁鄉立圖書館、屏東縣長治鄉立圖書館等四所圖書館，藉由訪問承辦閱讀活動之鄉鎮圖書館員、閱讀活動中的帶領人、以及參與閱讀活動的讀者等，匯集多方的想法與建議，從圖書館所辦理閱讀活動的類型、內外資源的運用、所遭遇到的困難與問題、民眾參與的程度等面向，分析台灣地區鄉鎮圖書館閱讀推廣活動辦理概況，並探討其成功模式。 根據文獻與訪談結果，建議政府及圖書館上級主管機關應：1.訂定閱讀相關法案與政策；2.輔導鄉鎮圖書館推廣閱讀；3.利用全球性的閱讀節日加強宣導；4.加強應用網路資源推廣閱讀；5.鄉長應慎選熱心館長；6.加強閱讀培訓課程；7.出版閱讀推廣之策劃等相關出版品；8.辦理閱讀推廣有成的圖書館觀摩與交流活動，建議鄉鎮圖書館應：1.積極地舉辦閱讀推廣活動；2.結合教育單位與民間團體，善用社會資源共同推展閱讀；3.倡導愉悅的閱讀；4.利用獎勵推廣兒童閱讀；5.行銷館藏與推薦好書；6.加強購買新書以即時供應閱讀需求。 / In recent years, the promotion of lifelong learning and the training of information literacy have been bestowed a gradual increase in attention. Both local and international governments regard reading promotion as an important subject. Due to Taiwan’s elaborate cultural infrastructure, widespread rural libraries establish direct contacts with nearby residents, playing a major role in promoting reading activities. This thesis aims at exploring the situations of rural libraries’ reading promotion activities in Taiwan. This research discusses the following issues: the definitions of reading and reading activities, the different reading activity policies of various countries, the mission and function of public libraries in promoting reading activities along with the types of promotions and their planning, a discussion of relevant documents regarding the promotion of reading by rural libraries, and a brief review of the establishment of rural libraries and their general situations in reading promotion. The methods of this study are literature analysis and in-depth interview. Chosen through purposive sampling, interviewees include the Shenkeng Township Library of Taipei County, the Puli Township Library of Nantou County, the Gueiren Township Library of Tainan County, and the Changjr Township Library of Pingdong County. By interviewing the rural libraries that hold reading activities, their activity leaders, and activity participants, this thesis gathers different ideas and suggestions. Through rural libraries’ reading activity types, their application of internal and external resources, the difficulties and problems they confronted, and the participation level of local residents, this thesis analyzes the situation of the promotion of reading activities in Taiwan’s rural libraries’ and investigates their successful models. According to research results, this study suggests that the government and the authorities at the ministry of library: (1) institute relevant reading bills and policies; (2) guide and assist rural libraries in reading promotion; (3) utilize the international reading festival to establish recognition; (4) use the internet and the information & communications technology to promote; (5) select enthusiastic library directors by the head of the local government; (6)strengthen the training courses of reading promotions; (7)publish relevant publications on reading planning; (8) inspect and learn from outstanding libraries. This study suggests that rural libraries: (1)actively hold reading activities; (2)combine educational organization and community resources to promote reading conjointly; (3) advocate pleasure reading; (4)utilize rewards to promote children’s reading; (5) market library collections and recommend good books; (6) enhance new book purchases in order to immediately supply the demand of reading.

由於數位時代來臨，網路科技興盛，人類生活中許多事物漸漸被數位化、電子化的產品所包圍或取代，資訊和服務更透過網路的便利性快速傳達。而圖書館館藏類型也隨著這股潮流與需求的影響產生了相當大的轉變。其中大量的電子資訊資源進入圖書館，不但改變了館藏的類型、服務的形式、館員專業技能的培訓、圖書館軟硬體設備等，也改變了圖書館在採購經費上的分配。網路行銷是目前國內外電子商務大量應用的新行銷模式，而圖書館也逐漸注意應用網路進行館藏資訊與服務的行銷。 本研究主要目的在探討國內網路行銷在大學圖書館電子資訊服務之應用，瞭解大學圖書館應用網路進行圖書館電子資訊服務的行銷現況，以及從研究結果中擬定出適用於圖書館電子資訊服務網路行銷之模式。 本研究採用文獻分析法與深度訪談法，參考蒐集之國內外文獻，進行圖書館與網路行銷理論的歸納整理，撰寫出圖書館網路行銷理論，並以此一理論架構作為設計訪談問題綱要之基礎。 本研究發現，大學圖書館電子資訊資源與電子資訊服務的類型豐富且多元。目前圖書館應用了許多網路行銷之工具進行電子資訊服務的行銷推廣，例如：網站、e-mail、BBS、電子報、線上學習等，但多未實際進行圖書館網路行銷規劃，也未針對館員進行網路行銷與相關技能的培訓或與校內系所進行合作計畫。 根據研究結果，歸納出圖書館網路行銷規劃架構應包含六項步驟：(1)情境分析；(2)數位任務與目標；(3)網路行銷組合；(4)行銷預算；(5)執行與評估；(6)顧客關係管理。其中網路行銷組合採用Eileen Elliott de Saez所提之5ePs做探討，分別是電子化產品、電子化通路、電子化推廣、電子化價格、以及電子化的公共關係。 最後本研究提出六項建議：(1)圖書館應積極從事網路行銷；(2)圖書館應對不同電子資訊服務進行網路行銷的區分；(3)圖書館網路行銷應區分社群並多加經營；(4)加強館員網路行銷教育與訓練；(5)應積極建立電子資訊資源使用量統計標準；(6)應進行圖書館網路行銷使用者研究評估。

任何開放性的公共服務組織，都必須承擔由環境或其他因素帶來的風險。隨著社會環境日趨複雜，不確定因素提昇，增加了危機發生的機會，對組織或個人的緊急應變及管理能力造成嚴峻考驗。公共圖書館作為開放性的全民社區資訊中心，除了肩負起文化傳承、推廣教育的任務外，確保所有讀者能在安全、舒適的環境下安心地使用各項圖書資源與服務，亦是所有圖書館的責任。如何在緊急或突發的危機狀況下及時作出適當的控制及處理，並迅速進行善後及復原措施，皆顯示出危機管理的重要性。 本研究旨在瞭解國內公共圖書館發生人為誘發型危機的經驗及危機管理相關發展概況，以期結合實務需求與文獻理論，提出適用於公共圖書館危機管理的參考模式，作為未來相關單位修訂或規劃危機管理工作，以及圖書資訊相關專業學會與系所規劃相關教育訓練及課程之參考指引。 本研究首先透過問卷調查法，探討目前國內公共圖書館的危機管理實施概況、曾發生的人為誘發型危機及管理階層的危機管理經驗與態度。接著針對管理階層進行深度訪談，以進一步瞭解國內公共圖書館危機管理相關工作的執行概況，並探討相關人員對危機管理的看法及建議。最後結合文獻與上述研究發現進行分析與歸納，提出適用於公共圖書館的危機管理模式。 根據本研究發現，提出的結論如下：一、讀者與館員素質的良莠不齊，雙方在危機意識上的不足，加上公共圖書館本身的服務性質、軟硬體設施、管理政策上的限制，都是構成國內公共圖書館人為誘發型危機之相關因素；二、國內公共圖書館管理階層的危機意識及處理態度仍有待加強及改變；三、國內公共圖書館己規劃並實施危機管理的公共圖書館仍屬少數，相關教育訓練、違規處理措施之規劃與執行上，未能發揮應有功能；四、國內公共圖書館較著重危機處理，在危機偵測及預防工作上略顯不足。故在安全及違規管理政策不清的情況下，未能發揮危機管理應有的效能；五、國內公共圖書館在進行危機管理工作時所面臨的困難與障礙，主要為：（1）缺乏足夠經費與人力（2）缺乏足夠的危機管理教育訓練及危機處理經驗（3）公共圖書館人員流動率高，危機處理經驗傳承與培訓不易（4）民眾公權利的意識上昇，申訴浮濫構成的壓力 （5）公共圖書館屬社教單位，基於教育觀點與服務立場的不同，往往容易造成執法上的衝突。 最後，根據前述之研究結果提出下列建議：一、政府相關單位及圖書館主管機關應為公共圖書館提供適當支援、輔導與補助，儘速將安全管理納入圖書館法及營運標準，並協助建置相關合作交流機制；二、公共圖書館應就現行的危機管理政策進行適當檢討及調整，並定期切實執行危機管理教育訓練，提高人員的危機意識；三、國內圖書資訊學系所及專業學會，應儘速規劃危機管理相關課程，以強化圖書資訊人員的危機意識及素養。 / Public libraries are the public access institutions, which always face lots of different risks that arose from the social environment. As the uncertain factors have been rising, which made the society became more complicated, and increased the probability of crises, it also caused the ordeals and challenges for organizations and individuals. Public libraries are the community information centers for the whole people, undertaking the mission of preserving culture and promoting education, which also have the responsibilities to ensure and provide a safe environment for the readers. Therefore, how to deal with the crisis and emergency situations, revealed the importance of the crisis management for each library. The purpose of this thesis was to investigate the general situation of the human-induced crisis which occurred on the public libraries in Taiwan, and also expected to combine the theory and practical needs. The result of this study would provide a reference model of crisis management for the public libraries. In addition, it could also give suggestions for on-the-job training and curriculum development to the Library Association and the schools of Library and Information Science. This thesis applied a questionnaire investigation associated with the in-depth interview approach. The interviewers included library directors and decision supervisors of the public libraries. This study further expected to gather the attitude, experience, crisis management plan, related strategies, and the comments from the administers in the public libraries. The findings of this thesis are as follows: (1) both the characteristics of the readers and librarians were different, and both of their consciousnesses of crisis were not enough. Furthermore, the nature of the public libraries service, the inappropriate facilities, and management strategies also became the related factors of the human-induced crisis of the public libraries. (2) The administrators of public libraries in Taiwan need to be conscious about crisis. (3) Only a minority of the public libraries in Taiwan had drawn up the crisis management plan, and the implementation of the training courses and costumer charters also couldn’t fully accomplish the purposes desired. (4) The public libraries in Taiwan paid much attention on the crisis handling, but usually neglected both the detection and prevention works of the crisis, which also lowered the whole efficiency of the crisis management plan. (5) The main difficulties and obstacles confronted with the public libraries were: (i) Lack of sufficient funds and human resources. (ii) Lack of sufficient crisis management training courses and related experience. (iii) For a long time, the position of the librarian of public libraries in Taiwan was instable. The staffs turn over also made the crisis management training courses not easy to conduct, either of the impartation of related experiences. (iv) As the sense of the public rights had increased recently, the abusive complain also brought serious stress and anxiety to public libraries. (v) Public libraries were a part of social education institutions, based on their service and education standpoint, which always brought conflicts when they enforced the rules and laws. The suggestions included: (1) The government and the chief administers of the public libraries should provide supports and funds to all public libraries, and must take the security issue into account of the library laws and operational standard as soon as possible. Thus, related units must help the public libraries to share experience and form cooperative partnership. (2) The public libraries should review their current crisis management strategies, and make an appropriate revision and augment. Moreover, the public libraries also need to put the trainings into effect, and must enhance the consciousness of crisis for each staff. (3) Both of the association of library and schools of library and information science should try to put the crisis management issues into the library management curriculum to fulfill the practical need of the public libraries, and reinforcing the crisis management knowledge and capacity for the librarians.

近幾年，青少年在國內圖書館逐漸受到重視，臺灣許多公共圖書館分別成立規劃出青少年空間，有的是圖書館新建立的，有的是重新整建後的。由於臺灣公共圖書館目前尚未有針對圖書館規劃的青少年空間設計指南，因此本研究將從美國青少年圖書館服務學會出版的〈國家青少年空間指南〉作為公共圖書館在規劃青少年空間的參考依據。希望能了解青少年使用專屬空間的需求與滿意度，規劃出我國青少年空間設計指南，除了提供公共圖書館未來在規劃青少年專屬空間時的參考依據，也能讓圖書館更加重視青少年族群之需求，規劃出更為完善的服務，提高青少年對公共圖書館青少年空間的滿意度，吸引更多潛在的青少年使用者利用圖書館。本研究之研究目的為：（1）探討青少年需求與圖書館青少年空間設計原則；（2）探討青少年對圖書館專屬空間之使用情形與滿意度；（3）探討青少年使用圖書館專屬空間的滿意度影響因素；（4）探討青少年空間改造後的成效。 本研究透過深度訪談及問卷調查探討青少年利用公共圖書館專屬空間之需求與情形，以及其對專屬空間之滿意度與影響因素，建構出四構面28項指標，作為公共圖書館未來在規劃與評估青少年專屬空間時的參考。本研究提出之研究結論如下：（1）最多青少年閱讀的課外讀物類型為小說、漫畫與期刊/雜誌；最多青少年喜愛的資訊主題為休閒娛樂、流行文化與旅遊；（2）青少年每月平均閱讀課外讀物的數量以1-2本最多；平均閱讀時間以1-2小時為主；最多人閱讀課外讀物原因為個人興趣、打發時間、休閒娛樂；（3）青少年使用圖書館的頻率以每週一次最多；使用圖書館青少年空間的頻率以每月至少一次最多；使用青少年空間的原因多為讀書自修或準備考試、閱讀與借閱書籍、環境舒適；（4）青少年最常使用的書籍主題以小說、漫畫、文學/散文為主；最常使用設施與服務為閱讀桌椅與沙發；（5）四館青少年認為青少年空間最重要的服務前五名為滿足我安靜閱讀學習、光線照明充足、安全的場所、乾淨舒適、書籍陳列方式讓我容易找到、書籍種類及數量滿足我的需求；（6）分析四館青少年最滿意的服務項目前五名，發現四館青少年皆滿意青少年為安全的場所、及時找到館員協助；四館青少年皆不滿意青少年空間提供的娛樂項目與飲食需求，以及進行藝術創作；（7）透過四象限圖分析，四館使用者皆迫切需要改善的項目為書籍陳列方式讓我容易找到；（8）28項指標中，尤其在青少年空間的規劃與設計，國中皆較高中（職）認為重要；國資圖使用者特別在青少年空間滿足我飲食需求較其他三館認為重要；（9）級別與館別是影響青少年空間使用滿意度的因素之一；（10）與2012年朱懿幰以及2013強美玟的研究比較，整體來看發現青少年仍希望青少年空間能滿足其在安靜閱讀學習與社交的需求。埔里鎮立圖書館青少年對於空調、閱讀桌椅、資訊查詢仍感到不滿意；（11）四館青少年對圖書館空間改造後感到滿意。 針對本研究的結論，提出以下幾點建議：（1）四間圖書館皆應加強青少年空間的書籍陳列方式；（2）國立臺灣圖書館應重新審視青少年空間提供的環境動線與空間設計；（3）新北市青少年圖書館應加強改善青少年空間的隔音設備，確保能滿足不同使用者的需求；（4）國立公共資訊圖書館應加強青少年空間網路的穩定性；（5）埔里鎮立圖書館應加強青少年空間的空調溫度。 / In recent years, young adults are getting increasingly attention in Taiwan’s libraries. Many public libraries in Taiwan have set up space for young adults, some of which are newly established, and some are re-established. Because there are not space design guidelines about library arrangement for young adults in the public libraries in Taiwan, this research will be based on “The National Teen Space Guidelines,” published by Young Adult Library Services Association in America to arrange young adult spacein public libraries in Taiwan. This study hopes to understand the needs and satisfaction of young adults using young adult space, and to contribute to space design guidelines for young adults in Taiwan's libraries. In addition, this study hopes to provide reference of future arrangement of young adults’ space to public libraries, and to let libraries turn more attention to the needs of young people, and design more comprehensive services to gain young people's satisfaction and to attract more potential young people to use library. The main purposes of the research are as follows: (1) to investigate young adults’ needs and establish principles behind young adult space in libraries; (2) to inquire into satisfaction and circumstances of young adult readers using young adult space in libraries; (3) to investigate the influencing factors behind young adults’ satisfaction with young adult space in libraries; (4) to investigate the effect of the reformation of young’s space. Through questionnaires and interviews, this study investigates young adults’ needs and usage of young adult space in public libraries, their satisfaction with young adult space, and influencing factors behind their satisfaction with young adult space to build four dimensions including 28 indicators for reference to future design of young adult space in public libraries. The statistical analyses of the retrieved questionnaires indicate the following conclusions: (1) the types of books young adults read most frequently are novels, comics and journals/magazines; their favorite topics are recreation, popular cultures and tourism; (2) teenagers usually read two books for extracurricular reading monthly; their average reading time is one or two hours; most of their purposes are personal interests, killing time, and entertainment. (3) the frequency of young adults' use of libraries is once a week; the frequency of young adults' use of young adult space is once a month; the reasons for young adults using young adult space are self-studying or preparing for examinations, reading and borrowing books, and its comfortable environment; (4) the categories of books young adults read most frequently mainly are fiction, comics, and literature/prose; the mostly-used facilities and services are reading tables and sofas; (5) the top five satisfaction items among the four public libraries are “It can satisfy my needs of reading/learning without any disturbance,” “It can provide sufficient light,” “It is a safe, clean and comfortable place,” “Its book arrangement lets me easily find books,” and “The categories and quantity of books can meet my needs.” (6) The analysis of the top five satisfactory services shows that teenagers of the four libraries unanimously agree with the items of “It is a safe place,” and “I can seek help from librarians in time;” on the other hand, they are unanimously unsatisfied with the recreation service, dining space as well as artistic creation; (7) through the four-quadrant map analysis, users of four libraries are in urgent need of the improvement in the item “Its book arrangement lets me easily find books.” (8) among the 28 indicators, junior high school students consider “plan and design of young adult space” more important than senior ones; users of young adult space in National Library of Public Information especially think “It meets my dining needs” more important than users of the other three libraries; (9) "different levels of school and different libraries" is one of the factors that influences the satisfaction of young adults; (10) compared with the study of Chu, Yi-Hsien (2012) and Chiwang, Mei-Wen (2013), teenagers generally hope that young adult space can meet their requirement for studying without any disturbance and socializing. Teenagers in Puli Library are still unsatisfied with air conditioning, reading tables and chairs, and searches for information; (11) teenagers in four libraries are all satisfied with the library space after rearrangement. According to the conclusions, the study suggests as the follows: (1) the four libraries should rearrange the displays of books in youth space; (2) National Taiwan Library should re-examine the environment and space design of its youth space; (3) New Taipei City Teenager Library should improve sound insulation of its youth space, to meet users needs; (4) National Library of Public Information should improve the stability of networks in its youth space; (5) Puli Library should reducethe temperature of its youth space.

圖書館是一國文化建設的重要指標，在現今知識經濟時代中，資訊服務競爭日趨激烈且多元，面對少子化，大學圖書館應高度回應學術環境的變遷，運用營運績效來表現其在機構任務中的價值，並發展相關專業知識，以陳述圖書館對於學生學習與成功的影響。在執行績效評鑑時，國家圖書館之〈全國圖書館調查統計系統〉係為各館一致遵循，且定期提供的統計數據系統，應可利各圖書館進行營運績效評鑑之應用，同時亦能提供圖書資訊學專家或社會學家進行學術研究之參用。在績效評鑑模式上，關鍵績效指標（KPI）是用以衡量組織績效最為重要的資訊，也是績效指標範圍當中最核心的部分，可以說是引導圖書館發展方向的儀表板。 本研究目的有四：（1）探討大學圖書館績效評鑑與關鍵績效指標。（2）探討大學圖書館統計資料與績效評鑑指標的關係，以建構適合大學圖書館績效評鑑之模式。（3）探討〈全國圖書館調查統計〉支持本研究建構的大學圖書館統計支持績效評鑑模式的可行性，與績效評鑑實施的有效性。（4）探討圖書館統計是否滿足大學圖書館績效評鑑實施的需求。 為獲研究結果，本研究透過焦點團體訪談法建構成五個評鑑構面、20項重要績效指標，作為國內大學圖書館之關鍵績效指標評鑑模式之評鑑工具。為確保績效指標的可行性，經過研究者取樣國內13所大學圖書館統計調查資料，實際進行個案研究結果，獲得以下結論：（1）大學圖書館實施績效評鑑仍為少數，但各館普遍配合〈全國圖書館調查統計系統〉進行統計並如期填報。（2）本研究提出大學圖書館績效評鑑之五大構面20項重要績效指標具可行性，可做自我評鑑及檢視績效成果之用。（3）運用最佳權重和關鍵績效指標，建構出關鍵績效指標評鑑模式。（4）〈全國圖書館調查統計〉統計項目大致可滿足於大學圖書館20項重要績效評鑑指標項目。 針對所獲得的研究結果，提出三點建議：（1）國家圖書館之〈全國圖書館調查統計系統〉，與績效評鑑指標結合，透過各圖書館上傳各項統計至系統後，系統即可自動進行大數據分析，讓統計資料即時轉換為績效成果，預期將節省實施績效評鑑之時間和人力成本，提高大學圖書館全面實施績效評鑑之意願。（2）圖書館可以運用關鍵績效指標評鑑模式，透過全國大學圖書館的績效評鑑結果，進一步針對各館進行SWOT分析，訂定未來營運發展的具體可行之量化與質化目標，展現圖書館的影響價值。（3）推動大學圖書館實施績效評鑑，建立長期和完整的評鑑資料庫。 / A library is an important indicator of a country's cultural construction. In the present time of knowledge-based economy, information services are becoming increasingly competitive and diverse. In the face of a low-birth rate, university libraries have to demonstrate their value through operating performance and develop related professional knowledge in response to changes in the academic environment in order to state their influence on students’ learning and academic success. When carrying out the operating performance evaluation, university libraries may refer to the data published regularly by the Library Statistical System of National Central Library; experts or sociologists may also refer to these data in their academic study. To measure the performance of an organization, Key Performance Indicator (KPI) is the most important information and the core of all performance indicators; it can be said to be the dashboard that guides the development of a library. The research has four purposes: (1) exploring the performance evaluation and the key performance indicator of university libraries; (2) exploring the relationship between the library statistics and the performance indicator in order to build an appropriate performance evaluation model for university libraries; (3) exploring the feasibility of supporting the performance evaluation model by the university library statistics established with the support of Library Statistical System and exploring the effectiveness of implementation of performance evaluation; and (4) exploring whether the library statistics satisfy the requirements for the implementation of performance evaluation at university libraries. As to the performance evaluation model, the research has established five aspects of performance evaluation of university libraries and 20 key performance indicators through focus group. To ensure the feasibility of these performance indicators, the researcher sampled 13 university libraries’ statistics and carried out the case study. The conclusions are as follows: (1) only few university libraries carried out performance evaluation, but each university library gathered statistics and filed with the Library Statistical System as required; (2) five aspects of performance evaluation of university libraries and 20 key performance indicators proposed by the research were feasible and applicable to self-evaluation and self-review of performance results; (3) the performance evaluation model was established based on the optimum weight and key performance indicators; and (4) Statistical items of the Library Statistical System generally meet 20 key performance indicators of university libraries. Three recommendations are proposed based on the result of the research: (1) With the application of the Library Statistical System of National Central Library and performance evaluation indicators, university libraries upload the statistics to the system where data are analyzed automatically and converted into the performance results. Such application is expected to save time and labor costs of implementation of performance evaluation and increase the willingness of university libraries to implement performance evaluation; (2) Based on the KPI model and the results of performance evaluation of nationwide university libraries, university libraries may be able to carry out the SWOT analysis and set up the feasible quantitative and qualitative goals of future operation and further demonstrate their influence; and (3) university libraries are encouraged to implement performance evaluation and establish an extended and sound evaluation database.

本研究旨在探討公共圖書館電子資源對於新北市國小教師支援教學之需求，透過網站內容分析對八所國立及直轄市立公共圖書館之電子資源網站進行分析，以瞭解可支援新北市國小教師教學需求之電子資源概況，接著對十位曾使用公共圖書館電子資源融入教學中之新北市國小教師進行深度訪談，透過網站內容分析及訪談分析，本研究發現如下： 一、公共圖書館電子資源館藏方面： (一)公共圖書館電子資源種類繁多，各館資源重複者不多，且自購或自建之電子資源數量、比例，各館差距大。 (二)部分相同之電子資源於各公共圖書館網站中所列名稱及資源類型劃分略有不同。 (三)各圖書館網站之內容主題區分與國小學習領域不相符。 (四)大多公共圖書館資源數量最多的主題為「語文」與「社會」領域，而「數學」則是普遍資源數量最少的主題。 (五)公共圖書館以中文電子資源為大宗，其次是英文。 (六)國小學童學習需求差距大，公共圖書館電子資源之適用年齡大多僅以「兒童」分類。 (七)大部分公共圖書館之電子資源需要閱讀證方可使用；少部分電子資源具有取用地點限制；部分電子資源可選擇下載閱讀器方便離線閱讀。 二、國小教師使用公共圖書館電子資源的教學需求方面： (一)國小教師使用公共圖書館電子資源融入教學的因素為：「補充課程內涵與課外知識」、「增長教師專業知能，確認教學內容正確性」、「提升學生的學習興趣」、「方便好用」。 (二)新北市教師認為公共圖書館電子資源適合使用於「準備活動」與「綜合活動」。 (三)新北市教師偏好可互動、具有影音效果的電子資源，因此在課堂上經常「直接播放」公共圖書館電子資源，或輔以Powerpoint及Word重新組織成教材。 (四)新北市國小教師認為使用公共圖書館電子資源於教學的成效為：1.容易引起學生的興趣與動機；2.教師自覺更有教學效能；3.教師能夠自我成長、添增新知；4.擴大學生學習的層面；5.提升學生的學習成就。 (五)可能影響國小教師使用公共圖書館電子資源意願之因素為：1.備課時間不足；2.夥伴教師少；3.教學進度的壓力；4.電子資源內容不符合教學目標；5.電子資源可借閱量不足；6.電子資源分類方式與適用年齡不合使用；7.電子資源的檢索及取用方式不熟悉。 (六)新北市國小教師最常瀏覽新北市立圖書館電子資源，除此之外對於公共圖書館的瞭解所知甚少。 (七)「Google搜尋引擎搜尋」是獲知可使用於教學的公共圖書館電子資源之優先管道。 最後再依據訪談過程中新北教師的建議及研究的結果，提出對教育主管單位、公共圖書館、國小教師及未來後續研究的建議。 / The purpose of this study was to explore the information need of elementary school teachers in their usage of public library electronic resources for teaching in New Taipei City. The content analysis approach and in-depth interview were developed by the research. The major findings of this study are listed as follows: 1. Public libraries electronic collection: (1) There are many kinds of electronic resource in Public libraries, such as the percentage of procurement electronic collection. (2) The same electronic resource were classified to different resource type by different library. (3) The most subject of electronic resource is “Mandarin” and ” Social Studies”in Public library. The less subject is “Mathematics”. (4) The amount of Chinese electronic is more than English. 2. The information need of elementary school teachers in their usage of public library electronic resources for teaching: (1) The factor of using public library electronic resources for teaching is that using as supplementary teaching materials, enhancing the professional knowledge and skills of teachers, lifting the student’s learning interest. (2) Public library electronic are Suitable for “Warm up” and “Wrap up” activities. (3) The elementary school teachers prefer using interactive electronic resource. (4) The negative factors of elementary teacher use electronic resource in teaching is about to be short of time, partner…etc. (5) Google have high priority in searching public library electronic resources for teaching. Accroding to the research finding, there are some suggestions for educational administration, public library, elementary school teachers and follow-up research.

台灣圖書出版產業資金與技術的進入門檻低，出版社多是中小型企業的經營模式，近年，台灣圖書出版產業不斷出現的問題有：每年新書出版品過多；在書店通路陳列空間有限下，圖書的生命週期縮短；資訊交換不透通，上中下游都在重複建檔工作，形成資源浪費；帳款回收問題，部分出版社「以書養書」的惡性循環；圖書產業資訊化程度差異大，實際銷售資訊不易取得，形成出版社盲目出版新書與無法掌握暢銷書再版時機與數量；中游發行商與下游書店通路大量進出貨與節節高升的退書率；在2007年，相繼發生凌域事件、出版聯盟和發行聯誼會與金石堂連鎖書店的爭議事件等，種種跡象顯示台灣圖書產業供應鏈出現了問題。其中尤以退書率的攀升問題最為嚴重。 本研究以文獻探討、深度訪談台灣圖書產業高階主管與個案分析等研究方法，探討台灣圖書產業供應鏈中造成退書率攀高的問題與困境。並以從事圖書發行有二十八年經驗的A公司為案例，探討供應鏈協同機制的CPFR模型。本研究聚焦於A公司跨企業流程模式中的新書出版作業流程、再版書出版作業流程與補書、退書和調書作業流程等三大部分。A公司資訊平台應用系統架構建置也一併討論，包括圖書產業協同作業入口網站系統、圖書產業協同作業網路服務系統、協同出版規劃、預測和補貨系統和圖書產業協同系統PICS。該資訊平台主要進行A公司體系內上中下游的資源整合，降低圖書退書率與提高經營績效。 本研究之結論綜合如下：一、CPFR可以是解決台灣圖書產業供應鏈高退書率問題的解決方案，二、CPFR的推動與圖書產業資訊交換依賴A公司建置完善的資訊平台與系統達成，三、CPFR協同機制建立了A公司體系成員的競爭優勢和提升企業經營績效，部分A公司體系內出版業者之市場佔有率也因此增加。 最後，提出本研究對台灣圖書出版產業供應鏈降低退書率的作法，人才培育、國家政策推動等建議。對個案公司：利潤模式估算與營運模式複製等建議。以及未來可能的研究議題。