在知識的理論中，最惹人注目的問題之一，就是概念和知識怎樣產生，以及經驗與新的組織有什麼關係，在這個問題上有兩大對立的理論：行為主義與認知主義。在認知主義□又有一個很重要的關鍵點，就是探討出「人何以得知」的疑問，而這個疑問經由許多學者的研究仍沒有一個整合性的概念。架構在學習認知的這個疑問下，本研究利用Weick「釋意」概念做為理解的工具，針對學生的複雜學習歷程進行分析，採用個案研究的方式來進行，以了解學生如何將學習環境予以結構化、理解、詮釋與分析，最後採納行動並進行預測。 資訊系統專案開發一直是資訊相關科系必要訓練之一。雖然此類資訊系統開發的規模不如業界，但是從學校教學的角度來看，透過一些實際個案的演練，學生應仍可獲得實務開發的經驗累積。而此種專題式的學習主要的重點在於學生如何運用團體的力量來獲得最佳的學習效果，因此團隊如何組成與運作，還有後續學習策略的運用對學生來說都是相當重要的。本研究個案一即以資料庫系統開發的十組學生團隊進行觀察，了解他們如何從自己的定位、組員的互動、領導角色的扮演到團隊集體共識的形成，而研究結果發現許多與實務專案團隊運作上相當不同之處，例如團隊領導與團隊情感的關係，分工型態的演變等。個案二建基於個案一的研究結果上，觀察學生的團隊狀況與他們所採行的學習策略之間的關係，研究結果亦發現學生之學習策略均建基於對團隊的認同上，對於學習環境的不同釋意也會影響所採行的學習策略。 最後本研究從團隊合作與學生學習策略的說明來補足認知理論的不足，並以多層次的分析架構，從學生個人認同、團隊認同、班級認同逐層擴展，確立在專題式學習中個人地位、團體地位與組織地位的重要性，同時共提出十二大命題說明研究結果。 / From the perspective of the theory of knowledge, the most critical question is how concept and knowledge are produced, what are the relationship between experience and the new group. There are two opposing theories of this question: the association theory and the cognitive theory. In cognitive theory, the key point is to confer the doubt of how people get knows. Based on the cognitive theory, this research explored students’ sensemaking in the team formation, operation, and learning strategies through observation and interviews. Developing an information system is a requisite training for all MIS students. The learning activities include system analysis and design, database, programming, team working, schedule planning, etc. Such a project-based leaning, a database management course, was chosen by this study. There were two cases. In the first case, this research observed ten student teams to interpret how sensemaking to be a central activity in the construction of both the learning environments and the environments it confronts. Students continuously interpreted the meaning of learning environments, adjusted their steps with other team members in order to finish an information system. The results indicate that the characteristics of student project teamwork are different from the real world. In the second case, this research explored the relationship of team working and learning strategies. The findings show that students adopt learning strategies through their organization identity. Different interpretation of environment cause distinct learning strategies that students use. Finally, this research provides complementary explanations to the cognitive theory and uses multi-level theorizing model to replenish students sensemaking process. Twelve propositions are introduced to understand the IS development process from students’ deep insides.

由於產業競爭加劇、工作變動速度提升，專案已經成為企業工作常態方式，我國電子電機產業自經營代工業務開始，將每一張代工訂單視為企業內部的一個生產製造專案，而轉型經營自有品牌OBM業務後，不同於過去專注生產製造階段的專案工作，品牌產品專案的執行必須包括整體產品生命週期，從產品定義、規格設計、生產製造、市場銷售到顧客回應，產品專案流程涵蓋各式獨立的專案工作，隨著高度互動的專案工作成為常態，管理多個專案工作之間的互動合作、溝通協調，以及累積各個專案執行的經驗，成為組織專案管理及知識管理領域中越來越重要的工作，本研究欲了解在企業專案工作環境下，各獨立專案工作為完成創造單一品牌產品目的，專案彼此之間的互動合作，從產品專案的開發流程、專案分工溝通互動、專案團隊組織三方面，深入瞭解自有品牌產品團隊的跨專案工作互動與產品知識管理。 跳脫過往專注單一專案關鍵成功因素討論的專案管理研究，本研究針對目前企業多專案互動的常態工作環境，以動態角度綜觀探討多個專案之間的互動溝通；同時將過往知識管理文獻多以組織整體為主的角度，進一步深入專案執行階段的角度；本研究也不同於過往宏觀角度討論代工業務及自有品牌企業經營策略之研究，以微觀角度詳細描述品牌產品專案之開發流程，挑選Acer、ASUS、MIO、HTC四家台灣經營自有品牌消費性電子產品績優企業，討論Acer液晶顯示器、ASUS主機板、ASUS筆記型電腦、ASUS智慧型手機、MIO導航產品及HTC智慧型手機六個自有品牌產品個案，以「產品開發專案流程」與「跨專案知識管理程序」兩個程序構面，訪談九位帶領產品專案團隊的產品專案經理，透過實際的第一手經驗資料 ，詳細撰寫產品專案開發流程，從產品定義、規格設計、生產製造、市場銷售到顧客回應各階段之整體開發，深入分析產品專案中涵蓋的各個獨立專案工作彼此之間的分工溝通互動、專案團隊組織、專案經理工作，並探討個案產品開發與市場的互動，以及跨專案的知識管理，從市場趨勢及顧客回饋兩方面檢視自有品牌產品在技術面及行銷面的知識吸收。 研究發現產品專案開發流程包括產品定義、生產協調、市場回饋三大階段，由不同專案團隊專職各個階段，其中產品開發團隊與研發生產團隊之間的專案分工溝通互動，具有一致性的緊密互動 ；專案團隊組織方面則發現，產品專案團隊日常主要以輕量型團隊執行衍生性產品專案，而進行新創產品時，則以重量型團隊搭配平台性產品專案執行。本研究以衍生性產品專案/平台性產品之專案分類方式，發現產品專案在執行上的不同特性，對專案管理體制有許多影響，如越常執行平台性產品專案的品牌產品，與市場團隊之間的合作連結越緊密，也越重視區域行銷單位的市場回應知識與內部研發團隊的市場技術知識。 研究發現自有品牌與OEM/ODM專案流程一樣相當注重產品生產、研發製造階段，而產品經理工作多在維護與商業夥伴供應商、經銷商的關係，很少接觸消費者及產品市場面，這對大部分執行衍生性專案產品的品牌產品而言，是相當有效率的工作方式，然而，對較常執行平台性專案的品牌產品專案，產品定義必須符合市場需求，產品經理鮮少接觸消費者及產品市場面，對產品的創造發展有極大的阻礙。因此本研究建議將產品的創新程度、銷售結果、市場顧客回應與產品經理的工作績效連結，提升開發創新產品的動機與勇氣，同時徹底發揮功能性組織的力量，強化產品開發專案各階段的專業性，使各階段獨立的專案工作更緊密地互動，整合創造新產品，把顧客當成參與產品創新的夥伴，加入市場聲音，把內部測試回饋當成市場反應的領先指標，建立創新意見回饋系統平台，儲存各式礙於組織架構、專案團隊等因素無法實現的新創想法，累積組織創新能量。 本研究提出以產品家族的角度經營品牌產品專案的結論，依據產品特性規劃產品系列，讓產品經理自產品開發階段就了解產品上下代的關係、清楚產品專案代表的企業市場意義、上一代產品在市場上最受喜愛及最被詬病的特點，以及認識執行上一代產品的PM，使產品經理之間的合作更有一致性與歸屬感，藉由自有品牌產品專案團隊跨專案的互動，更積極頻繁地針對產品經營討論溝通，以經營自有品牌產品、開創新產品、強化品牌印象、開創市場佔有率為主要工作目標。使產品經理充滿經營產品的熱誠、具有執行品牌產品開發的使命感；使大量多元的產品有系統的依據各不同規格、功能、設計，以產品家族方式統整呈現於企業品牌下，使各產品特色不受混淆地在同一品牌中發展茁壯，既突顯產品獨特性，也加強品牌印象，是創造領導品牌最重要的根基。 / As the business environment goes more challenging, all the organization functional projects in different stages need to start its work earlier than the product process. All the functional projects in different stages of the product process seem need to work almost at the same time to deal with the shorter product lifecycle. Managing through projects has become a standard way of doing business and now can be seen from an integral part of many organization’s business strategies. As Taiwanese electronic product companies transformed the critical RD and manufacturing knowledge which is from the project-based OEM/ODM business experience for decades to OBM business managing, the OBM Product Project covers all the product lifecycle and has wider working process than an OEM/ODM Project. The OBM Product Project creates product by several independent projects of different RD functional areas, which led by different team leaders, processing through all the stages of the product cycle. Without well interactions among the independent projects during an OBM Product Project’s lifecycle, once the knowledge assets lost between the projects working process connection, final product of the OBM Product Project can be fail or totally not match up the original product design. So how do the best Taiwanese electronic brand products make it? In this research you will find out what the real OBM Product Project working process is of the famous brand products as Acer, ASUS, MIO and HTC. How the independent projects communicate with upstream and downstream team to make the OBM Product Project successful. Also reveal the real working detail of all kinds of project leader in project team organization under different company organization. The structure of this research for cases writing and analyzing structure is following the New Product Project process and the Sequence of Knowledge Management process as the working process sequence to discuss the communication between project leaders and the interactions between the independent projects of the Product Project steps by Four Mode of Upstream-Downstream Interaction . The case materials is interviewed from 11 Product/Project Managers, also analyzed numerous second materials from magazines, reports, conferences and so on, working on revealing the real working process form all the independent projects of the OBM Product Project.

公務人員受委託行使行政權，享有身分保障和穩定收入，因而被視為社會體系的中上階層。基於此等特性，學者曾經提出代表性官僚理論與多元代表性等理論，希望能夠以此調和民主與效率兩大價值，達成政策執行的實質公平。然過去相關的實證研究，多半屬於「事後檢測」。但是我國公民除了通過公務人員考試之外，幾乎沒有其他擠身常任文官的管道，因此有關代表性或多元性的討論應該包括考試階段。換言之，考試錄取人員的人口特性值得深入的分析。本研究以2003至2007年的高等考試參與者為主要研究對象，輔以司法官三等考試的資料以利比較。接著，引用社會學「地位取得」的分析架構，採取指數比較分析與邏輯迴歸分析，探索性別、年齡、受教育時間、畢業學校特性、出身地域與錄取與否的關係。 　　本研究結果顯示，女性、非傳統公立綜合大學的畢業生、鄉鎮地區出身者以及41歲以上的考生在公務人員考試中處於較為不利的地位，但是與優勢團體之間的差距隨著考試等級和種類有所不同。例如女性在行政類與司法官考試中，與男性的表現平分秋色甚至猶有過之；剛完成高等教育的25歲以下人口在司法官考試裡最具優勢，但高考三級則有利於26至35歲的青年；傳統公立大學的文憑與都市出身的背景，在技術類考試能發揮的正效果比行政類考試為弱。基於上述的研究發現，為消除各種團體在公務人員考試裡的地位差距，本研究對於未來的考選政策提出下列建議：1.加強命題與口試委員的多元化；2.強化試題的研究發展；3.配合政府再造鬆綁人事法規；4.營造一個落實多元平等的大環境。 / Civil servants, with administrative power in hand, are commonly regarded as part of upper class. Therefore, researchers, to integrate democracy and efficiency in civil service system and to realize the genuine equality, propose representative bureaucracy and team diversity theory. Senior Civil Service Examination, the main approach, if not only, for citizens in Taiwan to enter the bureaucracy affects the representativeness and diversity of state apparatus substantially. By adopting the research approach of “status attainment” from sociology, this study gives an account of the relation between the examination result and the demographics in terms of gender, education, school characteristic, and region. All the data of this research is based on participators’ personnel information cards collected by the Ministry of Examination from 2003 to 2007. The result indicates that four types of participators are inferior in the examination, including women, graduates from private untraditional technological colleges, participators from rural areas, and adults above forty-one years old. The differences between superior and inferior groups, however, vary with the level and subject of examination. To prevent demographic differences in Senior Civil Service Examination, the study suggests the following factors be considered: the diversity of the composition of examiners committee should be ensured, the enhancement of development research of test questions, the deregulation of public personnel rules and, last but not least, the construction of a diversity-respecting society.

台灣高科技代工製造業在全球攻城掠地，以強大的規模經濟為出發，在國際上以成本競爭建立起今日強大的地位，有別於這些檯面上的大型高科技廠商，其實台灣還有另外一群占據了利基市場的中小型高科技廠商，他們沒有龐大的土地、沒有寬廣的廠房、沒有動輒破萬的員工數，沒有精密計算的財務槓桿，他們運用深耕利基市場的決心，創造了台灣的另一種企業神話。 本研究以此出發，選定利基產業中最具代表性的安全監控產業作為研究對象，從中選出兩間獲利能力最強的代表廠商奇偶科技與陞泰科技，以深入訪談的方式了解兩間個案公司建立核心能力的途徑，並利用哈佛大學Dorothy Barton(1998)出版的專書「知識創新之泉-智價企業的經營」中所指出的核心能力建構模式加以分析兩間個案公司之所以能形成強大核心能力的關鍵因素。 透過二手資料的蒐集與深入訪談，本研究認為兩間個案公司之所以能形成強大、特殊的核心能力，主要與其明確的研發策略、對市場需求的反應與創辦人之背景高度相關，透過創辦團隊引進獨特的經營哲學，於此哲學之上建構具體的研發目標，輔以快速的蒐集市場資訊、與使用者互動擷取需求的機制，個案公司得以主宰安全監控產業。 本研究也指出了整套的核心能力建構流程，供其他位於利基產業的廠商參考，期許台灣未來會出現更多這樣優秀的小規模科技廠商。 / Taiwanese high-tech manufacturing firms stormed the global market with low cost production capability and built solid market share. But there are still some other small Taiwanese high-tech firms that focus on niche markets. They don’t need big assets and large amount of employees, they don’t even use financial leverage to expend their operation. What they depend is the long time focus strategy that assured the high profit and non-replaceable status in their industry. Surveillance digital video recorder market is one of this kind of niche market. We chose two representative companies-Geo Vision and AVTech to do further case study and adapt the core capability building model which published by Prof. Dorothy Leonard Barton in the book “Wellsprings of Knowledge”to demonstrate the way this kind of niche high-tech companies build their core competence. Through this research, we found that the companies built their core capability base on the same pattern. Joint product development with users and market information screening made the case companies learn how to set a R&D goal that fits the expectation of users. Based on this goal, the case companies built their own R&D capabilities with different philosophy that their founders believe to realize the product concept. Through this pattern, the two case companies dominant the DVR industry. In this research we also found that the way they build their core capabilities is highly correlated to the back ground of their founder teams Moreover, we conclude the findings and integrated them into some simple ideas that other companies can adapt to build their own core capabilities.

本文主要分別探討家族控制、負債與高階經營團隊薪酬的關係。實證結果發現，根據利益一致效果，家族企業通常會發放較少變動薪酬給高階經營團隊。然而，當家族企業偏離問題較嚴重，且由家族成員擔任高階經理人時，則會支付較高變動薪酬給家族高階經營團隊，此種現象在非電子業中尤為明顯。本文亦探討負債與薪酬的關係，結果發現，負債與高階經營團隊薪酬呈非線性關係，再將負債進一步細分，發現長期銀行負債對薪酬的監督效果高於短期銀行負債及一般公司債。本文也發現相較於非家族企業，負債對高階經營團隊薪酬的監督效果在家族企業中較弱。 / This paper investigates the variable compensation of top management teams. Prior literature suggests that compensation policy can help firms reduce the agency problem between principals and agents. Most of these studies, however, emphasize the agency problem between shareholders and managers, and only a few examine those between controlling and minority shareholders and between shareholders and debtholders. This study investigates the effects of family control and debt on top management compensation, respectively. The empirical results show that, on average, family-controlled firms are associated with a lower proportion of variable compensation, which is consistent with the alignment effect. However, family-controlled firms with greater control divergence and whose CEO is a family member, which gives rise to a central agency problem, pay higher variable compensation to family top management, as evident in the non-electronic industry. Furthermore, the empirical results find a U-shaped relationship between debt and top management compensation. In addition, the monitoring effect of long-term bank debt on top management compensation is greater than that of short-term bank debt and common bond. Finally, the monitoring effect of debt on top management compensation is weaker in family-controlled firms than in non-family-controlled firms.

在學術領域之中，其過去對於新藥產業的研究大多集中於「新藥發展策略」、「產業環境分析」與「智慧財產權策略」等領域，而探討新藥研發各階段之團隊組成與運作模式的研究仍然極少。 本研究以個案訪談法為主要研究方式，深入探討兩家台灣新藥研發公司（包括基亞生技、台灣微脂體），並以『新藥研發流程』與『技術知識特質』兩個構面來探索其對於『新藥研發專案團隊運作』之影響。 所得到的初步研究發現包括： 1. 新藥研發專案各階段中，技術知識路徑相依程度與技術知識系統複雜程度呈現負相關，當路徑相依程度越高時，系統複雜程度則越低。 2. 新藥研發專案隨著階段的推進，專案團隊的組成與結構也會隨之產生變化，臨床前與臨床試驗皆有不同的團隊組成與結構。 3. 技術知識系統複雜程度會影響新藥研發團隊組成的異質/多元程度：技術知識系統複雜程度越高，其團隊組成的異質/多元程度越高。 4. 技術知識路徑相依程度會影響團隊採取何種團隊運作策略：（1）路徑相依程度愈「高」或是愈「低」，專案團隊會傾向採取「自行發展」的團隊運作模式；（2）路徑相依程度為「中」時，專案團隊會傾向採取先執行「初步研發」活動之後，再與外部廠商進行「合作研發」。 5. 技術知識路徑相依程度會影響新藥研發專案各階段的團隊類型：（1）技術知識路徑相依程度愈低，專案團隊會傾向採用「重量級」、「自主型」的團隊運作模式；（2）技術知識路徑相依程度愈高會傾向採用「功能型」、「輕量級」的團隊運作模式。 6. 技術知識內隱化程度愈高，該專案在團隊運作上愈容易將外部成員視為內部團隊，甚至在團隊組成上直接將外部成員納入內部團隊之中。 7. 在臨床試驗階段，試驗主持人的過往經驗為成功關鍵之一。 8. 新藥研發廠商若擁有先導研發的能力，可以減短研發時程與成本。 / Most of previous the studies on pharmaceutical industry have been focused on the development strategy, environmental analysis and intellectual property. Very few of them emphasize the stage of new drug development concerning the project team management. This study uses technological knowledge characteristics (path dependence, complexity, and explicitness) and drug development process (drug discovery, non-clinical, pre-clinical, and clinical ) to explore the effect upon project team management. The result of this study： 1. In every stage of new drug development, the path dependence and the complexity of technological knowledge have significantly negative correlation. 2. When the new drug development project evolves into the clinical stage, the structure of project team will be different. 3. The complexity of technological knowledge can affect the composition of team members. If the complexity of technological knowledge is higher, the complexity of members is higher. 4. The path dependence of technological knowledge can affect the development strategy. If the path dependence is higher or lower, the team members prefer “inner development”. If the path dependence is medium degree, the team members prefer “primary inner development” and then “cooperative research and development”. 5. The path dependence of technological knowledge can affect the team structure. If the path dependence is higher, the enterprise prefers “Heavyweight team structure” or “Autonomous team structure”. If the path dependence is lower, the enterprise prefers “Lightweight team structure” or “Functional team structure”. 6. If the explicitness of technological knowledge is higher, the enterprise intends to recruit team member from outside. 7. In clinical stage, the practice investigator can be key person of the success. 8. If the enterprise has the ability of “primary inner development”, the time and the cost of the new drug development can be reduced.

第一個由政府主導的創業競賽－科技部創新創業激勵計畫始於2013年。邁入第三年，已舉辦了六個梯次。根據科技新報指出，截至2015年4月，其中真正走向新事業發展的僅有38間。因此，本研究欲瞄準獲得優勝的參賽團隊，研究其在創業的歷程中面臨到什麼樣的改變因素，使得參賽團隊改變其方向。 本研究採用個案研究的方式，從FITI計畫歷屆獲得前十名優勝隊伍中挑選出四組作為研究個案，並搭配Timmons Model中所提到的「機會」「團隊」、「資源」及「動態關係」，透過這些面向來探討個案後續新創企業發展的改變因素，及如何與此理論相呼應。 研究結果發現，參與FITI計畫的創業團隊，其後續改變最主要的兩大原因為對未來機會拿捏的不確定性及團隊之間的不協調性；參照Timmons Model，可以很清楚地界定出創業團隊後續改變的因素為何；創業者對「機會」的可控程度為Timmons Model尚未考慮進的因素。 另外，針對研究結果亦提出建議給予未來參賽隊伍，及如何給予FITI計畫政策上的建議。對於參賽團隊而言，一切的因素如合作模式、股權分配等都應在事前談妥。而針對FITI計畫亦提出評審機制、白皮書、技轉三點未來可改進之建議。 / The first entrepreneurial contest held by government was the From IP to IPO (FITI) in 2013. FITI contest had held over two years, nearly 160 entrepreneurial teams, but only 38 of them established companies. Thus, this study aims to explore the reasons why these winning entrepreneurial teams change after the FITI contest. With the method of case study used in this study, four of the top ten winning entrepreneurial teams from over the past years had been chosen as case studies. And by the support of “Opportunity”, “Teams”, “Resources” and “Dynamic Relationships” from Timmons Model, this study aims to explore the reasons why these entrepreneurial team’s changing reasons, also to see how it fits in Timmons Model, and how it interacts with each other. This study finds out that the entrepreneurial teams change because of two reasons, which is the uncertainty to opportunity and the incoherence between team members. Next, the changing reasons can be clearly defined by the use of Timmons Model. Lastly, how much of the controlling power the team held to the opportunity, is one of the factors that Timmons Model had not been considered yet. Last but not least, this study also gave suggestions to the entrepreneurial teams that wanted to attend to FITI contest that everything like division of work should be negotiated at the very first place. On the other hand, three suggestions are also given out to FITI.

知識工作團隊簡單的說就是由知識工作者所組成的工作團隊。隨著網際網路的發展日新月異，有越來越多具有共同工作目標的知識工作者組成知識工作團隊並嘗試透過虛擬社群溝通及執行任務。當這些知識工作者不以面對面的方式接觸，而是透過虛擬社群彼此相遇和互動時，在虛擬社群中所發生的活動如何影響知識工作團隊的特徵就成為本研究的主要目的。這些知識工作團隊的特徵則被解釋為是一些足以影響團隊運作成效的變數。 　本研究以開放原始碼軟體發展社群「傲爾網」作為探討上述關係的研究個案，在研究中則發現一種新型態的「邦聯式虛擬社群」。這種以分散式虛擬社群架構所建置社群，不同於傳統集中式的虛擬社群架構，它無所謂集中管理的機構，而是由一群群獨立運作，並且分散在不同場域的知識工作團隊基於共同的利益而彼此結合。 　研究結果顯示，邦聯式虛擬社群的經營者必須(1)提供強有力的跨場域溝通能力、(2)以面對面集會輔助成員的互動以及(3)透過契約規範團隊的產出，才能有效經營此類社群。另外社群訴求的主題也是此類社群是否可以成長茁壯的關鍵。 Anonymous, “Massive shortages of knowledge workers are predicted through 2000,” Managing Office Technology, Vol. 41, Iss. 9, Sep 1996, p. 35. Applegate, L. M., McFarlan, F. W., and McKenney, J. L., Corporate Information Systems Management: Text and Cases 5th Edition, 1999, pp. 173-178. Armstrong, A. and Hegal, J. III, Net gain: Expanding markets through virtual communities, 1997, pp. 8-10. Armstrong, A. and Hegal, J. III, Net gain: Expanding markets through virtual communities, 1997, pp. 132-149. Barsky, N. 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李仁芳(2000) 對創新組織提到以下看法，創新需要動員內心深處最深刻的理智與情感資源。如果企業文化氛圍只鼓勵組織成員追索Know What、Know How，以致於Know Why的知識上的好奇心，但文化氛圍中卻缺少對同仁Care Why的支持與對同仁本人Care的溫暖與慈心，這樣的智價創新企業競爭力是不能持久的。最具創新震憾力的靈感（inspiration）孕育自最溫柔的胎床。新的聲音與新的視野的孕育，需要溫暖與紀律、歡愉與智慧間適當的拿捏與平衡。可見創新環境是多麼的重要。 本研究之目的，主要欲探討台灣新創網路公司對於創新環境的設計研究，以多元成員造成的差異性帶來的創新衝擊，配合組織平台的設計及管理技巧來探討，成員差異性則採認知心理學的角度，探討認知差異對組織衝突的意義，如何建立創造性的組織衝突，帶給組織創新的原動力。本研究期望透過個案問卷及開放式訪談的方式，進一步瞭解、並歸納出網路產業中核心團隊互動的模式及成功經驗累積的方法，以期找出網路產業中較適合的創新環境設計。 本研究主要採取個案訪談及思考風格問卷施測，並透過初級訪談資料加上次級資料作個案分析，思考風格問卷分析時，將十三類的思考風格分成三大類分析，第一大類主要為思考風格的行事作風；第二大類主要為思考風格的心理自治型態；第三大類為幅度、範圍、傾向。 本研究主要的研究發現如下： 壹、 網路公司團隊成員多元性與創新表現 一、 網路公司多元性越高，創新表現越佳 二、 網路公司多元團隊角色扮演越完整，創新表現越佳 ；反之，多元團隊角色扮演越不全，創新表現越差 貳、 網路公司組織平台設計與創意表現關係 一、 網路公司中溝通形式設計多元管道之email及intranet，扮演創新表現中的知識累積及點子擷取的平台。 二、 網路公司中，實體物理環境對知識累積的重要性被IT科技取代。 三、 網路公司最常用啟發技巧運用中的腦力激盪作為主要點子擷取的方式。 參、 網路公司中專案領導人在創新表現上扮演的角色 一、 不同類型網路公司領導人對於智慧財產權看法影響智慧財產權的擁有數目。 二、 網路公司的CEO透過容忍智慧型失敗、塑造關懷（Care）與學習的組織環境。 肆、 網路公司創新表現之觀察 一、 網路公司中相當重視經驗傳承，有助於日後的創新表現。 二、 網路公司中有失敗經驗，有助於創新績效。 伍、 綜合發現 一、 網路公司團隊成員的思考風格在三大類分析中各有不同的偏向，思考風格可與創新環境相配合。 二、 網路公司組織文化配合團隊成員的思考風格適合創新表現 第一類思考風格，網路公司團隊成員多屬於立法型與第三類中的自由型有相關，皆為有助於創新表現的思考風格。 第二類思考風格中，網路團隊成員皆屬於階級分明型，而網路公司組織文化對於團隊運作皆採責任制且授權程度高，這對於自主性需求較高的階級分明型成員有助於創新表現。 第三類思考風格中，網路團隊成員多屬於外在型及自由型，只要組織環境與思考風格相符，則團隊成員的創新表現較佳。 / Under the rapid-changing environment, it is not possible that a firm's capabilities can hold sustainable competitive strength forever, as the master told “innovation or die”. A good organization platform can incubate the capacity for high creativity. Now the internet fever spreads to the whole world. Taiwan companies have the opportunity to catch up. Thesis help can analysis the key components that influences the innovation process in the internet companies. Therefore we can find a better organization form to provoke more innovation performances. Objectives From the viewpoint of innovation process and members interaction process, this research is intended to study the internet service provider in order to focus on the platform of the organizational knowledge creation in Taiwan internet companies. Research Structure According to literature survey, we can find that the heterogeneous teams have more innovation behaviors. A well-designed organization platform and a good project leader can help members emerge their potential in the creativity. The research structure is as follows: Case Choice Because many Internet companies have multi-business models, that we choose the 6 companies can group the case companies into ASP, ICP and portal. Case A, B and C are ASP companies. Case E and case F are ICP companies. Case C and D are portal companies. Research Methodology This thesis adopts the case study and the authors interviews some project leader or members who are responsible for top management team or the project team in the companies. And analysis the data of the questionnaire that every team members filled in. Then to complement the case study form the secondary data and information form the internet, as products and services. Case Analysis and Conclusions According to the analyses of the six cases, the author has generated the following conclusions: 1. The diversity between team members affects innovative activities including: ● The more diversity between the team members, the more innovative activities happen. ● The Cultivate Distinct Roles are more complete then the more innovative activities happen. 2. the well-designed organizational platform affects innovative activities including: ● In internet companies, they share knowledge and get new ideas via email and the intranet. ● In internet companies, the importance of physic environment is replaced by IT technology. ● In internet companies, the useful way to get lots of new ideas is brain-storming meeting. 3. the project manager leadership affects innovative activities including: ● The CEOs who in different internet companies such as ASP and ICP have different consideration influences the numbers of IPR. ● In internet companies, CEO builds a warm and learning organization by taking the failing forward and care employees. 4. the innovative activities in the internet companies including: ● The internet companies which do the knowledge management well have better innovation performance. ● The failing forward experiences help the management performance better now in the internet companies.

本研究主要透過新產品開發專案﹐探討技術知識特質､產品開發團隊與組織動態能耐之關係。研究範圍以台灣光資訊產業產品創新表現優秀的企業為主﹐深入訪談其產品開發專案負責人與核心成員﹐瞭解其產品開發的歷程﹐與組織動態能耐累積的過程。研究結果顯示技術知識生命週期會影響組織知識吸收，當技術知識生命週期位於初生期時，廠商傾向於從大學或研究機構吸收新的知識; 而當技術知識生命週期位於成熟期時，廠商傾向於從零件供應商吸收新的知識。技術知識路徑相依度會影響組織進行知識創造的團隊類型, 當組織進行新技術的研究發展時﹐組織傾向於使用「自主型團隊」進行組織知識創造; 當組織進行激進式創新﹐組織傾向於使用「重型團隊」進行組織知識創造; 當組織進行平台式創新﹐組織傾向於使用「輕型團隊」進行組織知識創造; 當組織進行改良式創新﹐組織傾向於使用「功能型團隊」進行組織知識創造。技術知識複雜程度會影響組織知識蓄積，當技術知識複雜程度高時﹐組織傾向於透過「文件」來蓄積組織知識，反之，當技術知識複雜程度低時﹐組織傾向於透過「人員」來蓄積組織知識。在團隊特質部份﹐當團隊開放性越高越有利於組織知識吸收﹔當團隊自主性越高越有利於組織知識創造﹔當團隊共事經驗越多越有利於組織知識蓄積。至於台灣光資訊產業組織動態能耐累積的模式依照創新類型與能耐來源﹐可以分為1.自主虛擬模式﹔2.自主內部研發模式﹔3.系統合作模式。另外對組織知識吸收能耐的長期投資將有助於組織動態能耐的累積。而台灣光資訊產業的創新類型﹐依零件與架構層次的學習來看﹐主要展現在「漸增式學習」與「架構式學習」的創新類型。至於台灣光資訊產業的創新特色表現則在對於零件應用能力的優異表現﹐而創新表現較佳的產品開發專案多採用「模組式」產品開發程序來縮短產品開發時間。 / This study inquired how technological knowledge and product development influences organizational dynamic capability. We interviewed some project leader or members who are responsible for new product development in the Taiwanese optoelectronics industry to understand the process of product innovation and accumulation of organizational dynamic capability.Our findings show that the life cycle of technological knowledge will influence knowledge absorption of the firm. When the stage of the life cycle is in embryo, knowledge absorption of the firm. When the firm is inclined to absorb new knowledge from universities or research institutes. Otherwise, when the stage of the life cycle becomes mature, the firm is inclined to absorb new knowledge from component suppliers. Faced with different path dependence of technological knowledge, the firm will organize different project teams to facilitate organizational knowledge creation. The "Autonomous team" usually focus on researching and developing new technology; the "Heavyweight team" on radical innovation; the "Lightweight team" on platform innovation; and the "Functional team" on incremental innovation. The complexity of technological knowledge will decide how the firm stores its knowledge. High complexity of technological knowledge will make the firm store its knowledge through documents; otherwise it will be stored through people. The openness of the project team promotes knowledge absorption and high autonomy of project team is beneficial to knowledge creation within the organization. More redundancy among team members facilitates the storage of organizational knowledge. From the point of innovation pattern and sources of capability, we find three types of grouping the accumulation of organizational dynamic capability： Type I is called "autonomy-virtual"; Type II is called "autonomy-in-house" and Type III is called "system-corporate". Our results also demonstrate that most product innovation in Taiwanese optoelectronics ndustry focus on "incremental learning" and "architectural earning". They use the "modular" product development model to shorten product development time and strengthen performance in the application of key components.