本文利用行政院衛生署國民健康局於民國92 年所進行之「台灣地區 中老年身心社會生活狀況長期追蹤第五次調查」資料，實証模型採用 Orderd Probit Model，分別檢驗全體樣本以及依所有權屬分類的樣本(房 屋自有者、房屋子女所有者、租屋者)，探討個人特性、房屋所有權屬、 房屋及周遭環境特性對於台灣地區老年人房屋滿意度的影響。 全體樣本實証結果顯示，在個人特性變數中，年齡愈大、教育年數愈 長、有伴侶、自覺健康狀況較佳及滿意居住安排者，對於房屋滿意度有顯 著正向的影響，而男性及外省籍則對房屋滿意度有顯著負向的影響。而在 所有權屬的不同來源中，有趣的發現是部分自己購買比全額自己購買影響 程度為大，全額資助子女比部分資助子女影響程度為大。在房屋及周遭環 境特性上，居住在鄉鎮、平均每人坪數愈大、居住時間四年以上、覺得居 住環境安全有保障、滿意周遭環境、參與社會活動皆對於房屋滿意度有顯 著正向的影響。 在不同樣本群的房屋滿意度，構成自有屋主的滿意度因素，與全體樣 本的因素相差不遠。而在房屋為子女所有以及租屋者的樣本群，顯著影響 的變數則不太相同，這顯示了構成不同樣本群房屋滿意度的因素並不相 同。 關鍵字：房屋滿意度、所有權屬、Orderd Probit Model

金門位處福建省南海岸與廈門、漳州、泉州對口的孤島，住民沿習中華閩南文化生活，自1949年大陸國共兩黨內戰成為台灣反共前哨，長年來的兩岸歷史恩怨，隨著歷史的變遷，時局的更迭，兩岸的敵對關係逐漸轉為緩和，進而共謀發展，其具體表徵之一為金門與廈門實施「小三通」。而小三通之實施，對於金門人來說，為前所未有之經驗，此項措施對於金門人來說，帶來何種衝擊，金門人真正需要的是什麼，自小三通實施以後，金門人的感受又是如何？此項課題值得深究，而研究者為金門的一份子，基於長年以來對於鄉土的熱愛，以學術的角度，對此議題加以研究，是理所當然亦是職責所在。 本研究為瞭解「小三通」與金門住民生活需求及滿意度，事涉受訪者主觀經驗詮釋，本文採用深度訪談法，以40歲以上金門原住民13位在不同職業、性別、年齡、居住地作為訪談對象。研究發現： 一、「小三通」以來金門住民環境依賴對岸。金門需要擴張港口基礎整建。教育環境：採認開放承認大陸學歷、規劃金門為大學城。醫療環境：開放與廈門醫院合作醫療健保。消費娛樂：提升更多元化的優質休閒管道。產業環境：創造有利的投資環境，開放陸資進駐金門、設置免稅區，提升觀光人口增加創業就業。 二、金門住民對「小三通」的生活滿意度： （一）、交通改善最大受益是台商。 （二）、地方建設看不到實質的成效。 （三）、在文化親情方面呈一致性的滿意。 （四）、在生活品質上持正面的看法與滿意。 三、金門住民對「小三通」經濟滿意度： （一）、對金門的復活商機呈現不滿意。 （二）、金門的資源條件遠不如廈門。 （三）、產業成長：金門酒廠除外百業萎縮，惟有旅遊業與特產業有微幅成長。 四、依據本研究發現提供以下建議 （一）、加速修正落實「離島建設條例」。 （二）、落實民生基礎建設、交通建設、水資源開發政策。 （三）、觀光產業配套：金門重新定位、流程法令鬆綁、提升觀光基礎建設內涵、實施兩岸交流合作。 （四）、落實醫療環境軟硬體設施。 （五）、落實金門設為大學島構思，作雙學歷採認制度。 / Situated as an offshore island on the Southern coast of Fujian Province and opposite to Xiamen, Changzhou and Quanzhou, Kinmen inherited Chinese culture from the South Min and its residents were thus imbued. Kinmen has become Taiwan’s outpost against China since the Civil War between KMT and the Chinese Communists in 1949. In recent years, the long-term aversion and hostility between Taiwan and China has been fading with the pass of time and change of cross-Strait political tides. In this regard, further cooperation and development are mutual concerns for both sides of the Strait, and one of the concrete symbolic policies is the so-called Kinmen-Xiamen “Mini Three Links”. For the people of Kinmen, the policy is an unprecedented experience; therefore, it is important to understand what impact will be brought forth, and what Kinmen’s residents exactly need and how they feel after the implementation. Being a local resident of Kinmen, the author tends to pay more attention and enthusiasm to this homeland; moreover, it is thus the responsibility as well for the author to concentrate on the study in the context of “Mini Three Links”. The objective of the study is to understand Kinmen residents’ livelihood demand and satisfaction with the “Mini Three Links”. A semi-structured interview method was applied and conducted in this study, focusing on 13 local residents of different occupations, genders, ages, and townships. The findings of this study are as follows: 1. For Kinmen’s residents, their living environment deeply relies on the Mainland after the implementation of the “Mini Three Links”. Thus it is necessary for Kinmen to expand its infra-structure on harbor construction. With reference to education, it is suggested that Chinese educational system and degrees should be recognized, and a university community should be established in Kinmen. In the medical-care environment, future cooperation in health insurance with Xiamen hospitals is highly recommended. With respect to consuming and recreational conditions, it is indispensable that a pluralistic channel for upgrading leisure and recreation development has to be explored. As to the industrial environment, the policies such as creating a better investment surrounding, openness of Chinese funds in Kinmen, setting up a duty-free zone, and increasing tourists to Kinmen are also highly recommended. 2. Kinmen residents’ livelihood satisfaction with the “Mini Three Links”: a. Taiwanese businesspeople benefit the most from the improvement of traffic. b. Local infra-structure and construction is not substantially upgraded. c. Residents have overall satisfaction with cultural and fraternal relations. d. Positive opinion and satisfaction with living quality. 3. Kinmen residents’ satisfaction with economy: a. Dissatisfaction with likely rehabilitation of Kinmen’s economy. b. Kinmen’s resource conditions are much worse than that of Xiamen. c. Excluding Kinmen’s liquor company, business industries have been declining. However, tourism industry and local specialties are slightly flourishing. 4. Suggestions: a. Speeding up revision of the “Offshore Island Construction Act”. b. Substantiating policies of infra-structure, traffic, and water resources exploration and development. c. Repositioning Kinmen’s role in the cross-Strait relations, enhancing in-depth infra-structure in tourism industry, and strengthening cross-Strait interflow and cooperation. d. Building up medical-care surrounding and hardware and software facilities. e. Constructing Kinmen an Island of Universities, and bilaterally recognizing educational degrees and diplomas with China.

追求顧客滿意度極大化向來是企業提升獲利的首要方法，相關研究中亦顯示提高整體顧客滿意度有助於企業整體營運績效提升。然或囿於資料蒐集不易等因素，針對個別顧客之滿意度高低是否實際上能影響其貢獻度的研究卻付之闕如。本研究欲探討顧客滿意度與其貢獻度是否存在明顯之關聯性，故先依據過去學者針對滿意度所提出的理論基礎，修正調整後進行顧客滿意度調查，再針對相對應顧客之實際交易行為進行分析，期望能為缺乏相關研究的顧客滿意度及顧客貢獻度之關聯性，做出學術上的貢獻，並對現在蓬勃發展的銀行理財業務，提出具體的建議。 / 本研究針對個案銀行顧客發放3,000份滿意度調查問卷，並比對回收有效問卷（有效問卷共373份）之個別客戶實際貢獻度資料。本研究主要發現及建議如下： / 一、提高個別顧客的滿意度無法顯著提升（或僅能微幅影響）其貢獻度。 （一）目前銀行業者為了提高顧客滿意度所進行各式各樣的投資，並不具有太多的實質效益，對於現今銀行業發展財富管理的方向而言，不啻為一種警訊。 （二）未來業者發展財富管理業務，不能只把重心放在如何提高顧客滿意度上，或誤認企業獲利的目標等同於顧客滿意度的提升。 （三）銀行業者未來應該將資源分散，不盲目的集中於提升顧客滿意度的投資上，而是積極的尋找其他能真正創造顧客貢獻度的投資標的，諸如經營體質的強化、風險控管的落實、企業形象的提升等。 / 二、在台灣，由於大多數顧客同時與一家以上的金融機構有存款、投資等業務往來，在銀行業務極為競爭的年代，為免造成客戶的移轉或流失，維持與同業相當的顧客滿意度水準仍十分重要。 / 三、產品品質、服務品質與顧客滿意度皆有正向影響，而由於服務業的行業特性，影響銀行業顧客滿意度的主要因素仍為服務品質。本研究建議銀行業者若要藉由提升產品品質、服務品質，來提升顧客滿意度，應特別重視專業度、實體設施，以及產品多樣性這些方面的提升。 / Increasing customer satisfaction has become the guiding principle for many enterprises in order to maximize their profit. Although many researchers have conducted studies regarding the relationship between customer satisfaction and profitability, these studies are mainly focused on the organizational level, comparing organizational performance with customer satisfaction across firms. In contrast, there is limited evidence of the relationship between customer satisfaction and customer contribution at the individual level. In other words, we are not sure whether more-satisfied customers really bring in more profit. / This empirical study examines the correlation between customer satisfaction and customer contribution at the individual customer level. Combining both customer satisfaction survey results and archived customer contribution data, the study examined responders’ satisfaction with their actual contribution to firm profits. / The case studied is a large bank in Taiwan. By sending out 3,000 questionnaires to customers of the consumer banking services, we collected 373 effective responses. The empirical results of this study are as follows. / Both product quality and service quality have positive effects on customer satisfaction, but service quality is more important than product quality in the retail banking business. It was determined that the top three effective ways to improve customer satisfaction are to improve professionalism of financial advisors, to make the facility more customer friendly and more comfortable, and to offer a greater diversity of financial products. However, the findings also indicate that customer satisfaction has very low correlation or even no significant correlation with individual customer contribution. / Although banks today invest much in creating customer satisfaction, this strategy may not be the way to achieve profit maximization. There are numerous other issues involved in profitability increase, including managerial efficiency, corporate governance, corporate image, etc. In fact, the most important factor that influences bank customers’ investment decisions may be the state of the economy (i.e., the stage of the business cycle) rather than customer satisfaction.

由於服務業的發展及消費者權益意識提昇，服務品質廣受消費者重視。對服務業而言，服務品質已是其賴以生存發展的關鍵因素。在消費者導向的今日，滿意的顧客是企業追求的目標，也是其競爭優勢與成長的關鍵。 電力為國家經濟發展與民生不可或缺者，更是經濟與工業發展原動力。為應日益激烈之國際競爭，各國政府為提高競爭力，近年來莫不將民營化與自由化作為首要政策。台灣電力市場在電業法修正後亦將進入自由化時代，屆時台電公司之獨佔地位將被打破，市場競爭機制將進入電力產業，值得台電公司加以重視。而由於為數極少之高壓及特高壓電力用戶，對台電公司未來之營運有極大影響，為避免電力市場開放後，流失此利基市場，有必要及早針對工業大用戶之需求深入探討，瞭解其對各項服務的期望與評價，進而研究提高整體服務績效之策略，提供令顧客滿意的服務，才能確保台電公司之永續經營。 本研究依修正後的「SERVQUAL」量表，並參考電業服務與工業大用戶之特性，建立電業服務品質構面及服務屬性，並依此進行問卷內容設計，針對台電公司彰化以北地區1,000仟瓦以上工業大用戶，在各服務品質構面的重視度及滿意度進行調查研究，並試圖探討工業大用戶對台電公司各服務屬性之滿意度及重視度，進而瞭解不同用戶群對台電公司服務品質之滿意度及整體服務績效之評價是否有不同，據以建立台電公司之服務策略矩陣，提昇用戶對其整體服務績效之評價。問卷回收後經統計分析，獲致以下五點研究發現： (1)用戶對台電公司在各服務屬性上滿意度均值不相同，滿意度平均水準較高者，主要與服務場所及人員服務有關。滿意度平均水準較低者，主要是與供電品質與可靠度有關者。 (2)不同行業別對台電公司服務滿意度有不同評價，一般而言傳統產業之工業大用戶對台電公司服務滿意度較高，但同一行業之工業大用戶亦可能因其生產流程不同而對台電之服務滿意度有不同之評價。 (3)用戶對電業服務屬性重視程度較高者，主要集中在供電可靠度（品質）及人員專業技能有關之服務屬性。 (4)用戶對台電公司整體服務績效評價無法單獨以行業別或用戶生產流程來區隔，但同時以行業別及生產流作為區隔變數時，不同之用戶對台電公司整體服務績效評價則有明顯不同。無預警停電時，若用戶在原物料、生產設備的損失較嚴重時，對台電公司整體服務績效評價較低。 (5)用戶非常重視且對台電公司目前的服務滿意度亦高之服務屬性，主要集中在供電安全及人員專業技能方面，可作為未來台電對顧客訴求之重點。而用戶非常重視，但對台電公司目前的服務滿意度低者，主要集中在電力可靠度方面，台電公司應將其列為優先改善重點。 / Service quality and customer satisfaction are the KSFs of enterprise's growth.and competition. In order to provide the satisfying goods and service, the enterprise must be initiative in exploring customers' want and need. Taipower is monopoly in power market of Taiwan now. Due to the deregulation, the competitor will get into the power market. There are only about two thousand Large-Manufacturing-Contracted-capacity customers in Taipower, but they are the most important customers for Taipower. In order to avoid losing them after the deregulation, Taipower must realize their want and need, and customerize the product to match their need. Using SERVQUAL approach, the research finds: 1. There are significantly differences in satisfaction among them. The attritute of service place and service person have the higher customer satisfaction, but the attritute of power quality and power reliability have the poor performance. 2. There are difference customer-satisfaction among different industries. Generally, tradition industries have higher customer satisfaction. For the same industry, different manufacturing process may cause different customer satisfaction. 3. From the customers' perception, power quality and power reliability are the most important attritute of power service. 4. Industry or Manufacturing-process can't segment the service performance of power company, but Industry and Manufacturing-process can. When power outage occurs, the more loss of raw-material or facilities of customer will cause them having the recognition of poor service-performance for power company. 5. Security and personal skill are the advantage of Taipower. Taipower must improve the Power quality and power reliability immediately.

為帶動全民上網學習的風潮，有必要暸解目前網路學習的現況，而大學生又是主要的上網族群，因此本研究主要研究目的有三：1.了解目前大學生使用網路學習的現況；2.了解大學生網路學習的滿意度情形；3.根據研究結果提出建議，作為相關單位從事網路學習設計或其他相關研究時的參考。 為達上述研究目的，乃以自編之「大學生網路學習調查問卷」為研究工具，問卷分為「基本資料與現況」、「網路學習動機量表」、「網路學習滿意度量表」三個部份，採取問卷調查的方式，針對國內幾所公私立大專院校大學部學生進行抽樣調查，共計發出500份問卷，回收456份，回收率為91.2%，另刪除填答不全之廢卷19份，共得有效問卷437份，所得資料以百分比次數分配、t考驗、變異數分析、逐步迴歸分析等統計方法，進行資料分析與驗證假設。茲將研究主要結論綜合歸納臚列如下： 一、目前網路學習的主要優勢仍停留在檢索便利性層面。 二、學習者網路學習的主要障礙兼具軟、硬體層面。 三、目前大學生網路學習的媒介以WWW為主。 四、網路課程研修經驗對於網路學習網路動機有顯著影響。 五、不同接觸網路時間在網路學習動機上有顯著差異。 六、目前大學生網路學習滿意度趨於正向，但人際互動方面仍需加強。 七、「每日上網時數」、「接觸網路時間」變項顯著影響網路學習滿意度。 八、網路學習動機影響大學生的網路學習滿意度。 九、上網地點不同影響網路學習滿意度。 十、網路學習無法完全取代學校教育。 根據上述之結論，本研究提出下列之具體建議： 一、加強網路基礎建設，暢通網路公路。 二、加速立法，保障網路學習權。 三、提昇資訊素養，營造網路學習環境。 四、提供誘因，增強網路學習動機。 五、加強學習資訊的組織管理。 六、組成評鑑委員會，獎勵優良網站。 七、延攬各學科專家，提昇學習材料的深度與廣度。 八、強化互動性。 九、結合學校教育，建立網路學習為輔的機制。 十、進一步研究之建議，包括研究對象、研究變項、研究設計、研究工具、調查方式、統計方法、研究方向等之建議。

網際網路與全球資訊網的盛行，使得電子商務的風潮逐漸蔓延到全球各地。對於加入線上應用的企業來說，其對外的窗口即為該公司的網站，消費者經由該網站獲取關於該企業的資訊，產品與服務，企業則透過網站與消費者進行互動，並提供產品與服務，甚至作為企業在網路行銷上的利器。但是，網路上新生的網站每天不斷的出現，在每個企業競相於網路上建構網站之時，研究各企業設置網站之設計要素與所造成之效果亦成為一重要的課題。 本研究嘗試以使用者滿意度來衡量網站所造成之成效，亦即探討不同的網站設計要素間與使用者滿意度的關聯性，以及此關聯受到使用者先前的經驗影響的程度作一初步的探討。本研究首先由相關文獻中收集網站設計評估要素，並以在真實網路世界中應用已成熟之電子書店業種為研究對象，嘗試使用問卷調查的方式，對網際網路使用者進行先前經驗與網站設計評估之調查，以瞭解在實際應用中，使用者在網站設計與滿意度關聯上的表現。 研究結果顯示，網站設計與使用者滿意度確有關聯性存在。在有網路購物經驗的使用者分群中，網站設計與使用者滿意度間關聯性較高，屬於高度。相較以下，無網路購物經驗的使用者分群，網站設計與使用者滿意度間關聯性屬中度相關。另外，不論在各個有網路購物經驗或無網路購物經驗分群中，「分類清楚」與「內容易尋」兩個設計因素都與使用者有相關性。最後提出進一步的研究建議，作為實務與後續研究之參考。

顧客滿意已成為消費市場的主流與趨勢,能夠真正落實顧客滿意經營的企業才能贏得忠誠的顧客,在競爭激烈的市場中佔有一席之地. 員工滿意.顧客滿意,才能造就永續經營的企業. 本研究首先以員工參與經營管理為出發點,實施12個問項長期改善與目前績效衡量問卷調查,並提出促進員工參與.提昇品質.減少直接成本的建議. 為瞭解顧客對大大鞋業產品品質及服務品質的滿意程度,實施內部顧客滿意度問卷調查,以了解企業與顧客對產品品質及服務品質的認知差距,並針對滿意度較的項目提出改善建議.另外並調查顧客選擇至鞋廠商的因素,以供業者參考.

台灣電力公司創立至今，除了在供電品質上有所要求與精進外，其在近幾年在經營上也逐漸轉變朝著「誠信、關懷、創新、服務」理念執行，尤其在服務上更加重視，因此在全省設立24個區營業處及283個服務所，形成周密的服務網，期許成為高品質電力的服務者。然而，目前台灣電力公司在服務品質與顧客滿意度調查制度上尚未建置完善，僅依據內部員工自我考核以及於櫃台設立意見單等方式進行調查，其所得之意見明顯無法實際反應用戶需求。 本研究主要針對至台灣電力公司台北南區營業處服務中心櫃檯辦理申請用電之用戶為研究對象，透過問卷調查方式，試圖瞭解台灣電力公司台北南區營業處服務中心櫃檯在硬體設備以及軟體人員服務上是否能真正解決用戶問題，達到用戶滿意，並試著找出服務品質之構面以及對整體顧客滿意度之影響。 本研究透過皮爾森積差相關(Pearson Product-moment Correlation)分析，瞭解影響台電台北南區營業處服務中心服務品質之各構面:「有形性」、「可靠性」、「反應性」、「保證性」、「關懷性」、與「透明效率性」，與整體顧客滿意度呈現正相關，並透過迴歸分析(Regression Analysis)找出「可靠性」影響整體顧客滿意度強度較其他構面大；進一步，透過績效水準模式(Importance-Performance)分析找出「停車方便」、「標示清楚」、「辦理業務不需久候」以及「有足夠人員提供服務」之服務品質屬性在用戶期望與實際感受之落差程度差異甚大，藉此找出台北南區營業處服務中心在服務品質上應改善之處。 本研究期望能提供台北南區營業處服務中心有效且實際反應用戶需求之統計資訊，作為該區處將資源運用在真正影響服務品質之構面上的決策參考，有效提升整體顧客滿意度，避免資源浪費。

本研究旨在瞭解當前國民中、小學教師領導以及教師工作滿意度之現況，並探討教師領導與教師工作滿意度間之相關情形。根據文獻探討及相關實證研究所得之結果設計問卷，進行問卷調查，再將所得之數據以描述性統計、獨立樣本t檢定、單因子變異數分析、積差相關以及逐步多元回歸等統計方法進行分析與討論。 本研究以新北市國民中、小學教師為研究對象，編製「教師領導與教師工作滿意度調查問卷」進行調查，有效樣本共計424份。所得結果如下： 一、 新北市國民中、小學教師對教師領導的覺知情形屬中上程度。 二、 新北市國民中、小學教師之工作滿意度屬中上程度。 三、 新北市國民中、小學教師對「教師領導」的覺知情形因背景變項之不同，在部分向度上有顯著差異。 四、 新北市國民中、小學教師之工作滿意度情形因背景變項之不同，在部分向度上有顯著差異。 五、 新北市國民中、小學教師之教師領導情形對教師工作滿意度具預測力，其中又以「行政支持」、「平行領導」、「學習社群」及「決策參與」較具預測力。 最後，根據本研究所得之結果提出建議，作為教育主管機關、學校行政人員以及未來相關研究之參考。 / The purpose of the study is to understand the general situation and correlation of teacher leadership and teacher job satisfaction perceived by elementary school and junior high school teachers in Taiwan. Descriptive statistics, T-test, ANOVA, product-moment correlation, and stepwise multiple regression analysis were employed to analyze the data gathered by means of Teacher Leadership and Teacher Job Satisfaction Questionnaire generated from related literature review. Teacher Leadership and Teacher Job Satisfaction Questionnaire was utilized to investigate elementary school and junior high school teachers in New Taipei City, and 424 effective questionnaires were completed. Major findings are as following: 1. The entire performance of teacher leadership perceived by elementary school and junior high school teachers in New Taipei City is at middle-high degree. 2. The entire performance of teacher job satisfaction perceived by elementary school and junior high school teachers in New Taipei City is at middle-high degree. 3. Teacher leadership perceived by elementary school and junior high school teachers in New Taipei City shows significant difference in some dimensions in certain demographic levels. 4. Teacher job satisfaction perceived by elementary school and junior high school teachers in New Taipei City shows significant difference in some dimensions in certain demographic levels. 5. Teacher leadership perceived by elementary school and junior high school teachers in New Taipei City is predictive of perceived teacher job satisfaction. Support from administration, parallel leadership, professional learning community, and participative decision making are the most powerful predictors of teacher job satisfaction. Finally, suggestions were madefor education administration, school leaders like principals and researcher interested in further studies to follow.

本研究旨在探討臺北市公立國民小學教師兼任行政職務角色壓力與工作滿意度的現況與關係，以及不同背景變項的教師對二者的知覺差異，並根據研究結果提出降低其角色壓力，增加工作滿意度之建議。研究採用文獻分析與問卷調查法，以臺北市松山區公立國民小學教師兼任行政職務人員為研究對象，研究者自編的「臺北市公立國民小學教師之角色壓力與工作滿意度相關性研究問卷」為研究工具，對教師兼任行政職務計發出100份問卷，回收89份，有效問卷81份，回收率81％；另對一般教師隨機發出120份問卷，回收118份，有效問卷113份，回收率94.17％，以進行比較。資料分析採用描述性統計、獨立樣本t考驗、單因子變異數分析、皮爾遜積差相關、最小顯著差異法等統計方法。 本研究獲得以下結論： 一、臺北市松山區公立國民小學教師兼任行政職務的整體角色壓力為中等程度，以「角色量的過度負荷」最高，「角色模糊」最低。 二、不同背景變項「性別」、「年資」、「學校規模」下，整體角色壓力具有顯著差異。 三、臺北市松山區公立國民小學教師兼任行政職務的工作滿意度為中等程度以上，以「人際關係」滿意度最高，「薪資待遇」最低。 四、不同背景變項僅「學校規模」下，在整體工作滿意度具有顯著差異。 五、角色壓力與工作滿意度之間呈現顯著負相關。 六、臺北市松山區公立國民小學教師兼任行政職務與一般教師的角色壓力具有顯著差異，在工作滿意度則未具顯著差異。 / This study aimed to explore the current status of the satisfaction of public elementary school teachers in Taipei concurrently holding an administration job with their jobs and the relationships. Also the differences in perception of satisfaction among teachers of different backgrounds were discussed. According to the results of this study, some suggestions were proposed to reduce their stress and increase their satisfaction with their jobs. The methods adopted by this study included document analysis and questionnaire survey. The research subjects were the public elementary school teachers in Songshan District, Taipei City concurrently holding an administration job. And the research tool was the “Role Stress and Job Satisfaction Questionnaire for Public Elementary School Teachers in Taipei” developed by the researcher. 100 questionnaires were sent to teachers concurrently holding an administration job and 89 were retrieved, among which, 81 were valid. The response rate was 81%. In addition, 120 questionnaires were randomly sent to general teachers and 118 were retrieved, among which 113 were valid. The response rate was 94.17%. They were used for comparison. For data analyses, the statistical methods adopted included descriptive statistics, independent sample t test, ANOVA, Pearson product-moment correlation, least significant difference test, etc. The conclusions of this study are: 1. The overall role stress perceived by the public elementary school teachers in Songshan District, Taipei City concurrently holding an administration job was moderate. The highest stress they perceived was the stress from “overload from their roles” while the lowest was the stress from “roles being vague”. 2. The overall role stresss perceived by the teachers of different “gender”, “seniority”, and “school scale” were significantly different. 3. The satisfaction of the public elementary school teachers in Songshan District, Taipei with their jobs was above moderate. The highest satisfaction was that with “interpersonal relations” while the lowest was that with “salary”. 4. In the aspect of background variables, the overall job satisfactions were significantly different only among the teachers of different “school scale”. 5. Role stress and job satisfaction were negatively related. 6. The stress perceived by the public elementary school teachers in Songshan District, Taipei was different from that perceived by general teachers. However, their job satisfactions were not significantly different.