Syfte – Trenden med e-handel ökar stadigt och allt fler konsumenter utför köp via mobiltelefonen. I en undersökning som Episerver utfört surfar 90 procent av alla konsumenter via mobilen men endast 19 procent genomför köp på en webbplats. Det beror på tekniska problem, svårigheter med otillräcklig tillgång till information och registreringar som kräver för många steg. Risken är hög att en konsument lämnar webbplatsen om de upplever den svårnavigerad. Idag finns generella principer inom design för webbplatser och Google Analytics används för att mäta trafik och se hur användaren navigerar på webbplatsen. Det som inte framkommer är bakomliggande orsaker till användarens beteende. Trots att de generella principerna för design är vedertagna och används idag visar undersökningar att konsumenter upplever webbplatsen svårnavigerad och lämnar. För att förstå användarens upplevelse av webbplatsen är det därför viktigt att utföra en studie där man samlar kvalitativa data. Syftet med studien var därför att ta reda på hur en användare upplever användbarhet och utformning under en köpprocess på en mobilanpassad webbshop för mode. Metod – För att uppnå studiens syfte har en små-N-studie genomförts där tre webbshopar granskades. En fallstudie har även genomförts och inkluderade en observation samt en intervju med sex deltagare. Resultat – Studien visar att de tre webbshopar som granskats är utformade responsivt. Vedertagna ikoner, som hamburgermeny, varukorg och sökfunktion används. Kontraster med färg och typografi mot färgad bakgrund, hierarki och whitespace används. Samtliga webbshopar använder progressive disclosure för att dölja information och komprimera innehåll. Bekräftelse förekommer med hjälp av betoning. I fallstudien framkom det att användaren upplever frustration och förvirring under flera delar av köpprocessen. De frustrerande områdena är: oväntade händelser och popup-rutor som stör processen, webbshopens filtrering som saknar alternativ att sortera på mönster eller valda alternativ som inte följer med genom processen. Knappar var svåra att trycka på grund av dess storlek eller placering. Användaren blev även förvirrad över navigationen när flera kategorier slagits ihop och olika ord används för att benämna samma sak på olika webbplatser. Studien visar även att användaren upplever att sökrutan är smidig och effektiv att använda. Till sist upplever användaren att det fungerar bra att skrolla om webbsidan inte blir för lång. Implikationer – Studiens resultat visar på vikten av att kartlägga användarens upplevelse av interaktion samt utformningen av webbshopen ännu tydligare för att möjliggöra utveckling och erbjuda en positiv upplevelse av webbshopen under köpprocessen. Webbshoparna bör därför fokusera på att optimera webbshopens interaktion och utformning genom att genomgående följa User Interface Guidelines framtagna för applikationer och genomföra kvalitativa undersökningar med sina användare för att möta framtida behov då mobilanvändningen ökar. Begränsningar – Studiens resultat är begränsat till webbshopar i Sverige. I andra länder kan utformning och uppfattning av en mobilanpassad webbshop vara annorlunda. Om utvecklingen av användbarhet och mobilanpassade webbshopar sker snabbt och med stora förändringar kan studiens livslängd bli begränsad. / Purpose – The e-commerce is increasing and more consumers choose to shop with their phone. A study made by Episerver shows that 90 percent of all people surf on their phone but only 19 percent buy with their phone. The main reasons are technical problems, difficulties, limited access to information and registers that requires many steps. There is a high risk that a user will leave the website if they experience it complicated. There are general principles of design for websites to create good design and Google Analytics is used to analyse how a user navigates on the website. But the navigation does not describe why the user navigates in a certain way. Even though the general principles of design are being used users still experience websites complicated and decides to leave. To get a better understanding of the users experience of the website it is important to do a qualitative study. The purpose of this study is to investigate how a user experience the usability and design during a buying process on a mobile webshop within fashion. Method – In order to achieve the purpose of this study, a small-N study has been conducted on three webshops. A case study has also been conducted that included an observation and an interview with six participants. Findings – The study shows that all three reviewed webshops are designed responsive. Recognized icons, such as the burger menu, the cart and the magnifying glass for search function are used. Color contrasts and contrast in typography against background, hierarchy and whitespace.  All webshops uses progressive disclosure to conceal information and compress content.  Confirmations by emphasizing are used. Frustration and confusion appeared in the case study during several parts of the buying process. The frustrating parts are: unexpected events and pop-up boxes that interrupt the process, the missing alternative to filter products with patterns in the filtration function or chosen sizes of clothes in the filtration function that do not follow through the process. Buttons were difficult to press because of the size of it or its placement. The user also got confused on how to use the navigation when several of the categories were merged and when the same words had different meaning in different words were used in different webshops. The study also shows that the user experience that the search function was easy and effective to use. At last the user experienced the scroll positive if the website is not too long. Implications –  The result of this study shows the importance of mapping the user’s perception of the website to be able to develop and offer a positive experience on the website during the buying process. The webshop therefore should focus on optimizing the interaction by following the User Interface Guidelines for applications and perform qualitative studies with the users to meet future needs as mobile usage increases. Limitations – The result of this study is limited to webshops in Sweden. The design and perception of the webshop can differ from other countries. If the mobile websites and the usability changes fast and with major changes, the lifetime of this study might be limited.

Denna studie har genomförts utifrån iakttagelsen att det i forskningssammanhang inom samhällsvetenskaperna hänvisas till begreppet eller fenomenet socialitet utan att det egentligen redogörs för vad som åsyftas. För att ge ökad förståelse av socialitet har syftet för denna studie varit att belysa hur socialitet som begrepp eller fenomen beskrivs inom mikrosociologisk teoribildning och empirisk forskning. Studien är en forskningsöversikt där empirin genomgått deskriptivt kvalitativ innehållsanalys.   Översikten presenterar beskrivningar av socialitet möjliga att kategoriseras under fyra olika teman varav ett av dessa är personlighetens socialitet och där socialiteten beskrivs som en emergent spiralformad dialektisk process genomsyrad av elementär och avancerad responsivitet. Studien visar även på att socialiteten kan vara genomkorsad av skillnad utifrån vitt skilda önskemål om form, miljö och mängd. Här diskuteras hur socialiteten idag ter sig utsatt för ökade spänningar där alla anses söka gemenskap för välbefinnande och där individen ställs som ansvarig för sina personliga framgångar, ledande till ett socialitetens dilemma.

This study was interested in exploring the perceptions and experiences of social workers about the nature and contents of conducting risk assessments with child offenders. Considering the high level of crime and reoffending in South Africa, effective assessment is imperative. The goal of the research was to develop an in-depth understanding of how risk assessments of child offenders are conducted in practice. This was done by applying a qualitative research methodology. The study was conducted in the Western Cape. Data were collected by means of semi-structured interviews. Purposive sampling was employed and data were analysed according to the framework provided by Tesch. The findings indicated that although prescribed instruments are used in the risk assessment of children in South Africa, they all have definite limitations. To enhance the quality of service rendered to child offenders, the development of a standardised risk assessment instrument is needed. / Social Work / M.A. (Social Work)

L’implantation de programmes probants dans les milieux d’intervention peut comporter son lot de difficultés pour les gestionnaires ainsi que les intervenants en contexte de réadaptation pour adolescents. En effet, les contraintes auxquelles peuvent être confrontés les milieux de pratique mènent parfois à la modification des programmes, ceci en vue de faciliter leur implantation. Il devient alors important de documenter ainsi qu’identifier l’effet des éléments associés à la fidélité d’implantation lorsque les programmes d’intervention sont évalués. En plus d’évaluer l’effet du degré d’exposition au programme cognitif-comportemental implanté dans les unités d’hébergement du Centre jeunesse de Montréal – Institut universitaire (CJM-IU) sur l’ampleur des troubles de comportement des adolescentes, ce mémoire propose une nouvelle piste de recherche. Puisque la recherche empirique ne permet pas encore d’identifier les conditions selon lesquelles il serait possible de modifier les programmes d’intervention qui sont adoptés dans le contexte de la pratique, cette étude propose d’élaborer une logique d’exposition au programme qui s’inspire des principes d’intervention efficace élaborés par Andrews et ses collègues (1990). Cette approche permettrait d’adapter le niveau d’intervention aux caractéristiques de la clientèle, et ce, tout en s’assurant de l’efficacité du programme cognitif-comportemental. L’échantillon de cette étude est donc constitué de 74 adolescentes hébergées au CJM-IU pour une durée de six mois. Les résultats indiquent d’abord que les activités du programme cognitif-comportemental ont été appliquées de façon plutôt irrégulière et bien en deçà de la fréquence initialement prévue, ce qui rend bien compte des difficultés à implanter des programmes en contexte de pratique. Les résultats suggèrent aussi une diminution de l’ampleur des troubles de comportement six mois après l’admission au CJM-IU pour les adolescentes qui étaient caractérisées par une ampleur des troubles de comportement plus marquée au moment de leur admission et qui ont complété un plus grand nombre d’auto-observations durant leur placement. / The implementation of evidence-based programs into real world settings can be a difficult process for administrators and educators with adolescent clientele. Practice settings are faced with constraints that may lead to the modification of intervention programs in order to facilitate their implementation. It is therefore imperative to document and measure the effect of these modifications when programs are evaluated. However, because research hasn’t yet identified the conditions in which it is possible to modify programs for use in intervention settings, this study proposes a new approach based on the principles of effective treatment elaborated by Andrews and his colleagues (1990). This approach allows for the modification of intervention levels while ensuring the effectiveness of the cognitive-behavioral program. This study sampled 74 adolescent girls hosted at the Centre jeunesse de Montréal – Institut universitaire (CJM-IU) over 6 months in order to assess the effects of the cognitive-behavioral program dosage among behavioral disorders. The results indicate that cognitive-behavioral therapy was applied in an irregular fashion and much less frequently than originally planned, which speaks to the difficulties encountered in implementing evidence-based programs in real-world settings. The results also suggest that the adolescent girls with more characteristics of a behavioral disorder and who completed more auto-evaluations during their rehabilitation showed significantly fewer behavioral problems 6 months after the beginning of the treatment.

This study was interested in exploring the perceptions and experiences of social workers about the nature and contents of conducting risk assessments with child offenders. Considering the high level of crime and reoffending in South Africa, effective assessment is imperative. The goal of the research was to develop an in-depth understanding of how risk assessments of child offenders are conducted in practice. This was done by applying a qualitative research methodology. The study was conducted in the Western Cape. Data were collected by means of semi-structured interviews. Purposive sampling was employed and data were analysed according to the framework provided by Tesch. The findings indicated that although prescribed instruments are used in the risk assessment of children in South Africa, they all have definite limitations. To enhance the quality of service rendered to child offenders, the development of a standardised risk assessment instrument is needed. / Social Work / M. A. (Social Work)

This was a retrospective study of a community-based methadone maintenance treatment (MMT) program in Toronto. Participants (N = 170) were federally sentenced adult male offenders admitted to this voluntary program between 1997 and 2009 while subject to community supervision following incarceration. The primary investigation examined correlates of treatment responsivity, with principal outcome measures including MMT clients’ rates of: (i) illicit drug use; and (ii) completion of conditional (parole) or statutory release (SR). For a subset (n = 74), recidivism rates were examined after a 9-year interval. Findings included strong convergent evidence from logistic regression and ROC analyses that an empirically and theoretically derived set of five variables was a stable and highly significant (p <.001) predictor of release outcome. Using five factors related to risk (work/school status, security level of releasing institution, total PCL-R score, history of institutional drug use, and days at risk), release outcome was predicted with an overall classification accuracy of 88%, with high specificity (86%) and sensitivity (89%). The logistic regression model generated an R2 of .55 and the accompanying AUC was .89, both substantial. Work/school status had an extremely large positive association with successful completion of community supervision, accounting for > half of the total variance explained by the five-factor model and increasing the estimated odds of successful release outcome by > 15-fold. Also, when in the MMT program, clients' risk taking behaviour was significantly moderated, with low overall base rates of illicit drug use, yet the rate of parole/SR revocation (71%) was high. The 9-year follow-up showed a high mortality rate (15%) overall. Revocation of release while in the MMT program was associated with a significantly higher rate and more violent recidivism at follow-up. Results are discussed within the context of: (a) Andrews' and Bonta's psychology of criminal conduct; (b) the incompatibility of a harm reduction treatment model with an abstinence-based parole decision-making model; (c) changing drug use profiles among MMT clients; (d) a strength-based approach to correctional intervention focusing on educational and vocational retraining initiatives; and (e) creation of a user friendly case-based screening algorithm for prediction of release outcome for new releases.

This was a retrospective study of a community-based methadone maintenance treatment (MMT) program in Toronto. Participants (N = 170) were federally sentenced adult male offenders admitted to this voluntary program between 1997 and 2009 while subject to community supervision following incarceration. The primary investigation examined correlates of treatment responsivity, with principal outcome measures including MMT clients’ rates of: (i) illicit drug use; and (ii) completion of conditional (parole) or statutory release (SR). For a subset (n = 74), recidivism rates were examined after a 9-year interval. Findings included strong convergent evidence from logistic regression and ROC analyses that an empirically and theoretically derived set of five variables was a stable and highly significant (p <.001) predictor of release outcome. Using five factors related to risk (work/school status, security level of releasing institution, total PCL-R score, history of institutional drug use, and days at risk), release outcome was predicted with an overall classification accuracy of 88%, with high specificity (86%) and sensitivity (89%). The logistic regression model generated an R2 of .55 and the accompanying AUC was .89, both substantial. Work/school status had an extremely large positive association with successful completion of community supervision, accounting for > half of the total variance explained by the five-factor model and increasing the estimated odds of successful release outcome by > 15-fold. Also, when in the MMT program, clients' risk taking behaviour was significantly moderated, with low overall base rates of illicit drug use, yet the rate of parole/SR revocation (71%) was high. The 9-year follow-up showed a high mortality rate (15%) overall. Revocation of release while in the MMT program was associated with a significantly higher rate and more violent recidivism at follow-up. Results are discussed within the context of: (a) Andrews' and Bonta's psychology of criminal conduct; (b) the incompatibility of a harm reduction treatment model with an abstinence-based parole decision-making model; (c) changing drug use profiles among MMT clients; (d) a strength-based approach to correctional intervention focusing on educational and vocational retraining initiatives; and (e) creation of a user friendly case-based screening algorithm for prediction of release outcome for new releases.

Most studies in South Africa focus on male offenders as they make up the majority of the offending population. With female offenders being in the minority, they receive less of the research attention. The aim of this qualitative study was to explore the subjective experience of finding employment with a criminal record from the perspectives of six female former offenders who participated in the study. Participants were asked to share their accounts during semi-structured interviews. The transcripts were analysed using Interpretive Phenomenological Analysis. A total of nine themes were identified, namely; confronting the labour market; it affected my life not my chances; experiences of vocational skills and labour in corrections; current financial status versus previous financial status; those left behind: the impact of incarceration on the family. I am Human too, entering and adjusting in the correctional system, finding God and oneself, and rehabilitation and reintegration programmes. The findings showed that the experience of incarceration cannot be separated from the experience of adjusting back into society and finding employment. Employment and unemployment had an effect on participants’ financial status but also affected self-esteem and the relationship with family. The findings illustrated how participants used different coping methods to deal with not being able to find employment, dealing with the stigma attached to being a former offender as well as adjusting back into the community. The analyses from the interviews were compared to existing literature, thus creating a rich discussion. An overview of the discussion and some recommendations were provided and the limitations of the study were also taken into account. / Psychology / M.A. (Psychology)

Syftet är att undersöka hur pressande frågetyper vid polisförhör påverkar barns (3-7 år gamla) svar. Tio förhörsutskrifter i dialogform har använts. Olika kategorier av pressande frågetyper samt av svarstyper konstruerades. Resultaten visar att barn i regel är känsliga för suggestion, men det förekommer undantag. Barn ändrar ofta svar när samma fråga upprepas. / The purpose is to study how pressing questions during police interrogations influence children´s answers. Ten transcriptions of police interrogations were analyzed for children 3 - 7 years old. The results show that children as a rule are influenced by suggestions. Children often change answers when the same question is repeated.

Au Québec, le nombre d’élèves en difficulté d’adaptation et d’apprentissage (EHDAA) ne cesse d’augmenter (MEQ, 2021) et 40 % de ces élèves-là n’obtiendront pas de diplôme d’études secondaires (Guéricolas, 2018). Par conséquent, en 2020, la Réponse à l’intervention, modèle d’intervention à paliers multiples, prend de l’importance au Québec (MEES, 2020). Comme un pourcentage d’élève en difficulté ne progresse pas, nous nous questionnons sur l’approche d’évaluation qui permettrait d’informer le personnel scolaire sur les interventions qui pourront aider ces élèves. Une des approches est l’évaluation dynamique (ÉD) (Overton, 2016) qui permet d’évaluer le potentiel d’apprentissage de l’apprenant par le biais d’enseignement de stratégie (médiation). Le but de la présente étude est d’explorer les apports et les limites de l’ÉD dans un contexte de RàI, au secondaire. Pour ce faire, les objectifs spécifiques sont les suivants : 1) Décrire une passation d’ÉD (en particulier la relation des trois pôles : la tâche, l’apprenant ou le médiateur) réalisée auprès d’un ÉHDAA se trouvant au secondaire dans un contexte de RàI ; 2) Décrire la relation entre la tâche et l’apprenant de même que les interactions (interventions cognitives et disciplinaires, niveaux d’assistance) entre le médiateur et l’apprenant ; 3) Décrire la progression de l’apprenant en réponse aux stratégies de médiation. Afin d’atteindre les différents objectifs, nous avons dans un premier temps établi une liste de six niveaux d’assistance, inspirée de Aldama (2017), de façon à pouvoir identifier les stratégies cognitives et de médiation en fonction du niveau d’assistance, allant de peu d’assistance à une assistance extrême. Nous avons par la suite observé et analysé les enregistrements vidéo de deux sessions d’une évaluation dynamique et tenu un entretien avec la personne qui a réalisé l’ÉD pour valider nos interprétations. Dans nos analyses, nous avons tenu compte du dossier de l’apprenant et des différentes observations faites. Enfin, nous avons consigné le tout dans une grille d’observations et d’analyse de résultats. Par le biais des données secondaires récoltées, nous avons relevé un lien entre le niveau d’assistance et le type d’interventions faites, nous avons également relevé la progression de l’apprenant à la suite des interventions. En conclusion, nous avons été en mesure d’observer la relation des trois pôles, analyser les différentes interactions ainsi que la progression de l’apprenant en réponse aux stratégies de médiation. Nous avons identifié les apports et les limites d’une ÉD en contexte de RÀI. Finalement, ces informations nous ont permis de formuler de pistes d’intervention pouvant soutenir la progression d’un apprenant. / In Quebec, the number of students with learning difficulties continues to increase (MEQ, 2021), and 40% of these students will not obtain a high school diploma (Guéricolas, 2018). Thus, in 2020, Response to Intervention, a multi-level intervention model, gained importance in Quebec (MEES, 2020). Since a percentage of students in difficulty are not progressing, we question the assessment approach that would inform school personnel on interventions that can help these students. One approach is dynamic assessment (DA) (Overton, 2016) which assesses learner learning potential through mediated instruction. The general purpose of this study is to explore the contributions and limitations of DA in an RTI context, at the secondary level. To this end, the specific objectives are as follows: 1) To describe a DA (in particular the relationship of the three poles: the task, the learner or the mediator) done with a special needs student who is in high school and in an RTI context; 2) To describe the relationship between the task and the learner as well as the interactions (cognitive and disciplinary interventions, levels of assistance) between the mediator and the learner; 3) To describe the learner's progress based on his or her responses to the mediation strategies. In order to achieve the different specific objectives, we first established a list of six levels of assistance, inspired by Aldama (2017), so that we could identify cognitive and mediation strategies according to the level of assistance, ranging from little assistance to extreme assistance. We subsequently observed and analyzed video recordings of two sessions of a dynamic assessment and held an interview with the person who conducted the DA to validate our interpretations. In our analyses, we considered the learner's file and all the observations. Finally, we recorded everything in a chart that analyses all the data from the video. Through the data collected, we found a link between the level of assistance and the type of interventions made, and we also noted the learner's progress following the interventions. In conclusion, we were able to observe the relationship between the three poles, analyze the different interactions as well as the learner's progression in response to the mediation strategies, and then we identified the advantages and limits of a DA in an RTI context. Finally, this information allowed us to formulate interventions and strategies that could support the learner's progress.