This study captures the transformation of a research methodology module and the workplace learning resulting from teaching research to senior police officers. Using ethnography, the study explores the initial development and transformation of the research module content and the ways in which the police trainers developed their practices to teach research methodology in the regulated police work environment. Through interviews, observations, document analyses and an ethnographic essay, the researcher uncovers the experiences and construction of knowledge at a SAPS Academy where research was taught and in the workplace during the ensuing experiential learning. The study revealed how the research module evolved through compensations made for shortcomings in the initial design. This was done by addressing changing organisational expectations and responding to specific needs of the adult learners. The trainers subsequently adapted their teaching approaches to cater for the specific needs of the learners and the organisation. At the same time, they also protected the reputation of the organisation and the integrity of the research module. The findings indicate that informal learning, constructed unintentionally, was more prominent in the workplace than the intended development of research skills. Evidence suggested that learning is indeed reliant on personal agency and that learning in communities of practice is very effective for the community. However, culture can become a barrier to learning when newcomers resist entry into such community or when its sub-culture conflicts with that of the bigger organisation. These experiences and lessons enabled the construction of a new three-phased research teaching model for organisations that wish to inculcate research as a problem–solving mechanism. The study has implications for policy-makers and educators as it emphasises the need to understand the theory of workplace learning and the necessity of making a deliberate effort to support learning in the workplace. When learning is not supported, employees develop undesirable skills to cope with the pressure of having to work and learn simultaneously. The study contributes to the existing knowledge of workplace theory, ethnographic research in police settings and research teaching pedagogy. The study highlights the need for further exploration of knowledge construction in communities of practice in regulated work environments where sub-cultures are in conflict with the organisational culture. / Educational Studies / D. Ed. (Philosophy of Education)

Thèse de doctorat réalisée avec le soutien financier du Conseil de recherches en sciences humaines (CRSH) du Canada / Problématique : Les milieux de la santé connaissent d’importants changements dans leur fonctionnement avec l’émergence de pratiques basées sur la participation et l’engagement des patients. Appelés à être partenaires, bon nombre d’adultes ne sont toutefois pas en mesure de traiter et d’utiliser l’information en lien avec leur santé en raison d’un faible niveau de littératie. Aussi, les intervenantes et intervenants du milieu cherchent à développer leur compréhension du phénomène et leurs compétences afin de fournir une information accessible à ces personnes et favoriser leur autonomie dans leurs démarches de santé. Or, peu de données empiriques existent quant au développement de ces compétences en milieu du travail. Objectif : Décrire la façon dont des intervenantes et intervenants développent, en cours de pratique, les compétences permettant de soutenir la participation d’une clientèle de faible niveau de littératie à ses soins de santé. Méthodologie : Trente entrevues semi-structurées ont été réalisées auprès d’intervenantes et intervenants inscrits dans une pratique orientée vers l’autonomie et la participation d’une clientèle à risque sur le plan de la littératie : 9 en médecine et pharmacie, 9 en soins infirmiers, 9 dans des champs connexes (nutrition, psychologie, travail social, etc.) et 3 agissant à titre de pairs aidants. En s’appuyant sur Le Boterf (2009, 2010), un modèle de développement de la compétence articulant les trois dimensions suivantes a orienté l’analyse des données : 1) la pratique professionnelle et la performance, soit « ce que je fais/les résultats », 2) la réflexivité, « ce que je pense/vis dans ma pratique » et 3) les ressources, « ce que j'utilise pour apprendre/pour agir. » Le traitement des données, via des cartes conceptuelles, a mené à un modèle de développement professionnel en milieu de travail validé auprès de 5 des personnes interviewées, mais aussi à un modèle de bonnes pratiques au regard de l’agir en matière de pro-littératie. Résultats : Les « bonnes pratiques » identifiées reposent sur quatre piliers, soit 1) mettre en œuvre un partenariat dans et au regard des soins dans une perspective « patient » en lien avec la maladie, la langue et l’écrit; 2) porter attention à des indicateurs de la littératie autres que la scolarité; 3) personnaliser la communication; 4) faciliter l’accès et l’utilisation de l’information, notamment par un soutien pour Internet. Les résultats orientent vers un apprentissage professionnel essentiellement autodirigé s’actualisant par une orchestration de moyens pour apprendre, tant structurés que spontanés, dans l’environnement de travail. Les savoirs « experts » liés à une pratique pro-littératie semblaient détenus par les personnes au sein de l’organisation. Les patients intervenant dans les équipes interprofessionnelles se sont avérés des ressources clés pour développer des savoirs au regard de la communication avec une clientèle qui a un vocabulaire et une façon d’apprendre qui peuvent être différents. Retombées : Le modèle de développement professionnel proposé identifie plusieurs cibles pour soutenir et favoriser le développement des compétences en littératie en milieu de travail. Les groupes d’échange et de travail, notamment ceux intégrant des patients, créent des espaces propices à une coconstruction des savoirs nécessaires à une pratique pro-littératie. / Context : Health care organizations and communities are experiencing significant changes with the emergence of practices based on patients’ participation and engagement. Called to be partners, many adults, however, are not able to process and use information related to their health because of low literacy. Hence, health professionals and community stakeholders are expected to develop their practices and their skills in order to reach them adequately so that they take an active role for their health. However, little empirical data exist regarding the development of these skills in a work-based environment. Objective : Describe how health care practitioners develop their skills to support the participation of patients with low literacy. Methodology : Thirty semi-structured interviews were conducted with male and female workers enrolled in practices oriented towards autonomy and participation of those at risk in terms of literacy : 9 in medicine and pharmacy, 9 in nursing, 9 in related fields (nutrition, psychology, social work ...) and 3 peer support workers. Building on Le Boterf (2009, 2010), a model of competence development articulating the following three dimensions has oriented data analysis : 1) professional practice and performance, that is "what I do / the results"; 2) reflexivity, "what I think and live in my practice"; and 3) resources, "what I use to learn / to act." Data processing, through concept maps, led to a model of workplace’s professional development validated with five of those interviewed and also to a model of good practices. Results : From the data, "good practices" emerged as based on the following four pillars that required to : 1) implement a partnership in health care within a patient’s perspective in terms of his or her disease and spoken/written language; 2) pay attention to indicators of literacy other than education; 3) personalize communication; 4) facilitate access and use of information, including support for Internet. Results show a professional development, mainly self-directed, together with structured and spontaneous learning within the work environment. Knowledge "experts" associated with "good practices" in health literacy seemed held by people within the organization. Patients involved in interprofessional teams appeared to be key resources to develop knowledge in terms of communication with an adult who has his own vocabulary and way of learning. Applications : The proposed professional development model identifies several targets in the workplace to support and promote skills development towards literacy. Exchange and working groups, including those incorporating patients, create spaces conducive to co-construction of necessary knowledge for effective practice in literacy.

Sjukvården är den arbetsplats som anses vara särskilt utsatt för arbetsrelaterad stress och har under senare år fått uppmärksamhet inom forskning. Sjuksköterskor rapporterar att de upplever stress för att de inte har tillräcklig kompetens för att kunna hantera sitt arbete. Samtidigt ska arbetsplatsen säkerställa att medarbetare besitter den kunskap som efterfrågas både i nutid och framtid. En arbetsplats som satsar på kompetensutveckling kan bidra till att både kort- och långsiktiga verksamhetsmål uppnås. Syftet med studien var att undersöka upplevd stress i förhållande till behov av kompetens hos sjukvårdspersonal. För att besvara studiens syfte utfördes en kvantitativ enkätundersökning på sjukvårdspersonal från olika avdelningar på sjukhuset, där totalt 56 respondenter deltog i studien. Vidare analyserades resultatet med hjälp av SPSS genom en korrelationsanalys som presenteras genom tabeller skapade med SPSS. I studien mäts behovet av kompetens genom formellt och informellt lärande. Resultatet i studien visar att det fanns ett samband mellan behovet av kompetensutveckling och stress. Sambandet mellan kompetensutveckling och stress grundar sig enbart mellan behovet av formellt lärande och stress, då det inte fanns något signifikant samband mellan behovet av informellt lärande och stress. Slutsatsen av studien är att utökade kompetensutvecklingsinsatser kan resultera i att sjukvårdspersonalen bättre hanterar arbetskrav och att det kan minska upplevd stress. / Healthcare is the workplace that is considered to be particularly vulnerable to work-related stress and has in recent years received attention in research. Nurses report that they experience stress because they do not have sufficient skills to handle their work assignments. At the same time, the workplace must ensure that employees possess the knowledge that is demanded both in the present and in the future. A workplace that focuses on skills development can help achieve both short- and long-term business goals. The purpose of the study was to investigate perceived stress in relation to the requirement in competence of healthcare professionals at a hospital. To answer the purpose of the study, a quantitative survey was carried out on healthcare professionals from various departments of the hospital, in which a total of 56 respondents participated in the study. Furthermore, the results were analyzed using SPSS and also correlation analysis presented by tables created with SPSS. The results of the study show that there was a significant relationship between the need for competence development and stress. The relationship between competence development and stress is based solely on the connection between the need for formal learning and stress, as there was no significant relationship between the need for informal learning and stress. The conclusion of the study is that increased competence development can result in healthcare workers to better manage work demands and may help to reduce the perception of stress.

The thesis concentrates on unintended consequences of putting emphasis on education in the current society and their impacts on labour market success of school graduates as well as on fulfilment of employers needs from the perspective of occupying job positions in accordance with the demographic aging of the population. The thesis is trying to answer the question, if education has an adequate influence on the social mobility as it was in the recent past. The author is also trying to suggest possible solutions of the situation occurred on the labour market from the viewpoint of the qualified labour shortage with lower educational level, especially in the secondary sector. Possibilities are seen in the consistent assertion of the LLL conception, increasing the relevance of the education content and adapting to the changing requirements of qualifications through of cooperation between schools and employers. Last but not least the thesis also draws attention to the need of relevant information about the labour market development and chances of graduates to find a job in the chosen field.

Företagskultur har en betydande roll i hur ett företag ska bli framgångsrikt visar aktuell forskning. I föreliggande studie undersöks hur företagskulturen uppfattas av anställda och vilka olika lärande som används för att kommunicera och förmedla kulturen till medarbetare. Undersökningen innefattar en jämförelse mellan svenska och spanska medarbetare, där den senare arbetar i en tvärkulturell miljö. Frågeställningarna i studien behandlar vilka egenskaper som kännetecknar kulturen i ett framgångsrikt företag och hur medarbetare kan integrera sig i företagskulturen genom olika lärandemetoder samt om det råder någon skillnad i uppfattningen av kulturen mellan de svenska och spanska medarbetare. Studien inkluderar Hofstedes kulturella dimensioner som hjälp för att förstå medarbetarnas tolkning av företagskulturen utifrån sin nationella kultur. Dessutom användes Nygrens teori om det livslånga lärandet och Scheins tre kulturella nivåer inom företagskultur. Studien har använt sig av en kvalitativ ansats med semistrukturerade intervjuer för att undersöka företagskulturen på ett fallföretag. Studiens resultat visar att kulturen i ett framgångsrikt företag har en stark gemenskap utöver en likvärdig och enhetlig uppfattning om företagskulturen. Den mest framträdande uppfattningen är att kulturen förmedlas via vardagliga situationer där det visas genom handlingar. Undersökningen visar ingen större skillnad i uppfattningen om kulturen mellan svenska och spanska medarbetarna, därmed finns inget behov av att anpassa inlärningen av företagskulturen för medarbetare. En förutsättning som studiens resultat visar är att kulturen måste kommuniceras tydligt och mottagits likvärdigt för medarbetare i en tvärkulturell miljö. Detta inkluderar dock inte det eventuella behovet av att anpassa hur kulturen förmedlas för samtliga medarbetare på en individuell nivå. / Current research shows that corporate culture has a significant role in how a company will be successful. The present study investigates how the company culture is perceived by employees, and which different learning methods are used to communicate and convey the culture to employees. The research includes a comparison between Swedish and Spanish employees, where the latter works in a cross-cultural environment. The questions in the study deal with the characteristic traits in the culture of a successful company and how employees can integrate into the company culture through different learning methods and whether there is any difference in the perception of the culture between the Swedish and Spanish employees. The study includes Hofstede's cultural dimensions to help understand the employee’s interpretation of the company culture based on their national culture. In addition, Nygren's theory of lifelong learning and Schein's three cultural levels within corporate culture were used. The study has used a qualitative approach with semi-structured interviews to examine the corporate culture in a case study design in a single organization. The result of the study reveals that the culture of a successful company has a strong feeling of community in addition to an equal and uniform perception of the company culture. The most prominent view is that culture is conveyed via everyday situations where it is shown through actions. The research identifies no major difference in the perception of the culture between the Swedish and Spanish employees, thus there is no need to adapt the learning of the company culture for employees in a cross-cultural environment. A prerequisite that the study results show is that the culture must be communicated clearly and received equally for employees in a cross-cultural environment. However, this does not include the possible need to adapt how the culture is conveyed to all employees on an individual level.

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Der vorliegende Artikel diskutiert die aktuellen Erscheinungs- und Wirkformen Neuer Medien in der Hochschullehre und setzt sich kritisch, am Beispiel der TU Bergakademie Freiberg, damit auseinander, was E-Learning im akademischen Bereich ist/sein kann und vor allem, wo ein Einsatz nachhaltig und sinnvoll möglich ist.

Der vorliegende Artikel diskutiert die aktuellen Erscheinungs- und Wirkformen Neuer Medien in der Hochschullehre und setzt sich kritisch, am Beispiel der TU Bergakademie Freiberg, damit auseinander, was E-Learning im akademischen Bereich ist/sein kann und vor allem, wo ein Einsatz nachhaltig und sinnvoll möglich ist.