Rapportens syfte var att undersöka hur ett medelstort tekniskt företag kan utveckla sittinformationsflöde internt vid framtagning av en ny produkt. Valet av studiens syfte grundarsig i att organisationer i företag oftast inte prioriteras utan att det är produktionen somgenomför effektiviseringar och förbättringar medan organisationen lätt glöms bort. Attundersöka detta informationsflöde mellan teknisk avdelning och resterande avdelningar ikedjan av informationsflödet gav studien både en prägel av ingenjörs- ochpersonalvetarperspektiv. Litteraturstudien låg till grund för rapporten och de kommunikativafaktorerna som påverkar organisationen vid framtagningen av en ny produkt varorganisationsteorier, standardiserat arbetssätt för att undvika slöseri av information, olikatyper av kommunikation och förbättringsarbete. Genom att intervjua berörda avdelningar påSilvent AB kunde en grundläggande bild av nuläget och organisationen skapas, vilket senareblev grunden för analysen. Slutsats kunde dras genom att jämföra teori, intervjuer ochnulägesbeskrivning. Denna grundades även utifrån frågeställningen och syftet i hur ettmedelstort tekniskt företag skulle kunna utveckla sitt informationsflöde internt vidframtagning av en ny produkt i framtiden. Slutsatser som framkom i studien för att kunnauppfylla detta var att skapa en teknisk bro som förtydligar och förmedlar kommunikationen inom organisationen på ett effektivt sätt. / The purpose of the report was to investigate how a medium-sized technical company candevelop its information flow internally when developing a new product. The choice of thepurpose of the study is that organizations in companies are usually not prioritized without itbeing production that performs efficiency improvements and improvements while theorganization easily forget. Examining this flow of information between the technicaldepartment and the other parties gave the study both an element of engineering and personnelscience. The literature study formed the basis for the report and the communicative factorsthat affect the organization in the production of a new product were organizational theories,standardized methods of preventing the dissemination of information, different types ofcommunication and improvement work. By interviewing the relevant departments at SilventAB, a basic picture of the present and the organization could be created, which later becamethe basis for the analysis. Conclusion could be drawn by comparing theory, interviews andcurrent position description. The conclusion was also based on the question and purpose ofhow a medium-sized technical company could develop its information flow internally whendeveloping a new product in the future. Conclusions found in the study to meet this were tocreate a technical bridge that clarifies and communicates communication within theorganization effectively.

Att kartlägga hur ett företags olika processer ser ut är en viktig del ur ett kontinuerligtförbättringsarbete. Uppdraget för denna studie består av att kartlägga dagliga mjölkrundor påen del av fabriken, som därmed skall bidra till att eventuella problem synliggörs. Studienbehandlar logistik och materialhantering med fokus på transport och ergonomiska arbetsplatsersom bör följa riktlinjer för Lean. Att följa de olika ergonomiska riktlinjerna på ett framgångsriktsätt kan skapa goda förutsättningar som därmed kan gynna ekonomin. Utgångspunkten har varitatt med hjälp av intervjuer samt observationer skapa en god förståelse för hur de nuvarandemjölkrundorna ser ut, då det i nuläget inte finns något standardiserat arbetssätt på det studeradeområdet basmodulen.I studien presenteras de faktorer i produktionen som har en påverkan på ergonomin samt defaktorer som bidrar till förbättringsmöjligheter. Resultatet av studien baseras på litteraturstudieroch de tre intervjuer som genomförts med berörda truckförare. En jämförelse gjordes mellanLean och Volvos egna Leanarbete, Volvo Production System där vikten belystes i detstandardiserade arbetssättet och att företaget standardiserar de olika arbetsmomenten för attlättare kunna implementera förbättringsförslagen. Studien avslutas med att utforma förslag påhur mjölkrundorna bör se ut för att möjliggöra besparingar inom effektivitetssynvinkeln samtövriga förbättringsförslag som skall gynna företaget i helhet. Författarnas slutsats avexamensarbetet är att det finns goda möjligheter och förutsättningar för att positivt införastandardiserade körrundor för basmodulen som därmed underlättar implementering avresterande förbättringsförslag. / To identify how a company's different processes look is an important part of continuousimprovement work. The assignment for this study consists of mapping the daily in-plant milkrunsin one part of the factory, with the goal to make any problems visible. The study deals withlogistics and materials management with a focus on transport and ergonomic aspects that shouldbe in line with Lean thinking. The starting point in this study has been information frominterviews and observations, to provide a good understanding for the in-plant milk-runs. Thestudy includes a brief literature review, onsite observations as well as three in-depth interviews.A comparison was made between the strategy Lean and Volvo's own interpretation of Lean, theVolvo Production System, where the emphasis was highlighted in the standardized approachand that the company standardizes the different workflows to facilitate implementation of theimprovement proposals. The study concludes by formulating proposals on how milk-runsshould look to enable savings in the efficiency perspective and other improvement proposalsthat will benefit the whole company. The author’s conclusion of the thesis work is that there aregood opportunities to positively introduce standardized milk runs for the studied area calledbasmodulen, which will help the company when implementing the improvements.

Much research regarding efficiency in manufacturing industry has historically been focused on the material activities of the shop floor. However, companies that merely focus on material activities when trying to improve lead times, risk losing potential for improvements within immaterial activities such as planning, engineering, design, and purchasing, which often constitute the most time consuming parts of the order fulfillment processes. Engineer to order (ETO) products are particularly time consuming regarding their immaterial activities, and the customer is waiting for the products from the very beginning of the order fulfillment process. Shortening the lead time to customer for ETO products is therefore important for customer satisfaction. The aim of this study is to adapt an existing lead time tree model currently focused on material activities to also include immaterial activities, enabling a full visualization of all activities contained in order fulfillment processes. The lead time tree model would thereby be able to use as a tool when working on shortening the lead time to customer. A further aim of the study is to investigate how the adapted lead time tree model can be used in further areas as well, in addition to visualizing immaterial activities. The adaption of the lead time tree model has been based on the original literary source of the lead time tree model. The original lead time tree model has been analyzed towards theoretical data from a literature study, and towards empirical data about immaterial activities in order fulfillment processes for ETO products, from the case company Kongsberg Maritime Sweden AB (previously Rolls-Royce AB). The result of this has been an adapted lead time tree model that can visualize immaterial activities. Several adaptions of the original lead time tree model have been made for it to be able to visualize immaterial activities, while still keeping the basics of the original model. The adapted lead time tree model comprises information that is normally kept separated and that is important when planning and improving a process. Additional information that is needed for each specific case can also easily be included in the lead time tree. The adapted lead time tree model has proven to have additional areas of use within project planning, improvement work regarding lead time reduction and root-cause analysis, and as a boundary object for communication between internal actors and between internal and external actors. The adapted lead time tree model is presumably able to map and visualize immaterial activities in other fields of business as well, other than manufacturing, as the nature of immaterial activities remains the same across business environments.

Made available in DSpace on 2016-04-04T18:31:18Z (GMT). No. of bitstreams: 1 Poncinelli_Final_revisada22052007-3.pdf: 2496152 bytes, checksum: 2e7cfb0d28420c6b16ef51f9ebff00d5 (MD5) Previous issue date: 2007-04-27 / Research for the development of a process-mapping model based on control patterns to manage information technology. There is a trend for organizations to try and have their management processes under control; however, choosing, implementing and using the models which would best adapt to their reality are not easy tasks. This paper proposes the development of an information technology Management process using the systems study method named Sistemografia in order to meet the demands of the Sarbanes-Oxley law. This process is based on a model of control by objective, named Control Objectives for Information and related Technology (COBIT). All of these factors are embedded in companies that manage their technologies, especially telecommunications companies related to tele-information technology and to the multi-service nets. In short, the objectives are: to describe the elements that compose Company Management and Architecture; to describe the articles of the Sarbanes-Oxley law, relating them to the COBIT model; to describe the management model using the sistemografia method; and to propose a framework for data management and metadata for the Management of IT, associating a dashboard, and based on the maturity of the processes, so as to measure them at their present stage and plan the aimed strategic stage. / Pesquisa para desenvolvimento de um modelo para mapeamento de processos baseado em controles para a governan?a de tecnologia da informa??o. As organiza??es t?m procurado cada vez mais, ter sob controle seus processos de governan?a, por?m, escolher, adotar e utilizar modelos que melhor se adaptem ?s sua realidade n?o ? tarefa f?cil. Este trabalho prop?e o desenvolvimento de um processo de Governan?a de Tecnologia da Informa??o utilizando o m?todo de estudo de sistemas, denominado Sistemografia para atender as determina??es da Lei Sarbanes-Oxley. Tal processo est? baseado em modelo de controles por objetivos, denominado Control Objectives for Information and related Technology (COBIT). Todos esses fatores est?o intrinsecamente presentes nas empresas que fa?am gest?o de suas tecnologias, principalmente empresas de telecomunica??es que est?o relacionadas com a teleinform?tica e as redes multi-servi?o. De forma espec?fica os objetivos s?o: descrever os elementos que comp?em as Governan?a e a Arquitetura Empresariais; descrever as Se??es da Lei Sarbanes- Oxley, relacionando-as com o modelo COBIT; descrever o processo para gest?o utilizando o m?todo de sistemografia; e propor uma moldura (framework) para a gest?o dos dados e metadados para Governan?a de TI, associando um painel de controle (dashboard), baseado na maturidade dos processos, de maneira a medilos em seu estado atual e projetar o est?gio estrat?gico desejado.

O trabalho busca investigar, através de uma pesquisa-ação, a aplicação da logística integrada na busca de soluções para a melhoria nos processos de um ambulatório hospitalar público. Essa aplicação está orientada por um modelo de excelência logística, no qual são identificados seis elementos considerados condicionantes para se alcançar o desempenho logístico de uma organização: definição estratégica, processo de mudança, mecanismos de integração, gestão de alianças, sistemas de informação e medidas de desempenho. Ao se desdobrar esses seis elementos, buscou-se na literatura conceitos e técnicas que supririam as necessidades de cada um. Os principais foram: mentalidade enxuta, gestão de mudanças, gestão por processos, ferramentas de mapeamento de processos e diagrama de causas e efeitos. O trabalho apresenta todo o desenvolvimento da pesquisa-ação, que parte desde o conhecimento da situação atual até a apresentação das propostas de soluções, seguido pela reestruturação dos processos. Verificou-se que tanto o modelo como as técnicas associadas para a operacionalização do mesmo foi uma poderosa ferramenta para a análise do ambiente ambulatorial, bem como para o direcionamento das mudanças e para a proposição de seu funcionamento futuro. / This paper seeks investigate, through a research-action, the integrated logistics application for solutions to improve a public hospital policlinics process. This application is oriented by a logistics excellence model, which are identified six basics elements to obtain the logistics performance of an organization: strategic orientation, process change, integration mechanisms, alliance management, information systems, performance measurement. Unfolding these six elements, concepts and techniques of the literature were sought to supply the needs of each element. The main concepts and techniques were: lean thinking, change management, process management, tools of process mapping and causes and effects diagram. The work shows the whole research-action development, since the actual situation mapping until the solution proposals, followed by the process change. It was verified that as much as the model and the associated techniques were a powerful tool for the policlinic environment analysis, as well for give direction to changes and for the future model proposition.

Este trabalho tem como objetivo apresentar as principais ferramentas de monitoramento do Planejamento estratégico visto o grau de importância de tal monitoramento, para que a empresa mantenha-se em linha com seus objetivos de crescimento e abrangência de mercado. Pra que exista de fato tal monitoramento são necessárias ferramentas como adoção de Sistemas de informações gerenciais, Mapeamento de processos, acompanhamento do Mapa estratégico de negócios e uso do painel de controle promovido pelo Balanced scorecard. Para que exista uma real competitividade entre as empresas atuantes no mercado faz-se necessário que haja uma linha clara de comunicação, a fim de que todos os envolvidos nos mais diversos processos tenham conhecimento de quais os objetivos da empresa, bem como suas premissas de crescimento, e para que todos sintam-se envolvidos com os processos necessários para que tais objetivos sejam atingidos. / This paper aims to present the main monitoring tools of strategic planning, given the degree of importance of such monitoring for the company to keep in line with its growth objectives and market coverage. For this monitoring tools are needed as adoption of Management information systems, Process mapping, monitoring of the Strategic map of business and use the control panel sponsored by the Balanced scorecard. So that there is a real competition between companies operating in the market, it is necessary to have a clear way of communication, so that everyone involved in various processes are aware of what the company's goals and its growth assumptions and for everyone to feel involved with the processes required for these objectives to be achieved.

På dagens hårt konkurrensutsatt marknad är inte bara priset en viktig konkurrenskraft, även relationen mellan kund och leverantör kan spela en avgörande roll för om det blir en affär eller inte. Möjligheten att låta kunden vara delaktig i produktutvecklingsprocessen är även ett sätt att stärka kundrelationerna. Uppsatsens syfte har därför varit att undersöka kundrelationerna både från leverantörens och kundens perspektiv. Avsikten med uppsatsen var även att undersöka hur kundrelationer och kundinvolverad produktutveckling kan användas för att skapa konkurrensfördelar inom Business-to-Business. Almedahls var även intresserade av att närmare undersöka möjligheterna för digitaltryck, vilket är en ny tryckprocess för företaget.Vi gjorde därför en fallstudie på Almedahls, ett tillverkande företag inom textilbranschen. Eftersom vi var intresserade av kundrelationer gjorde vi intervjuer med kunder samt anställda på Almedahls. Genom intervjuerna fick vi även svar på kundernas delaktighet i produktutvecklingen. Vi har även gjort en grundlig litteraturgenomgång för att finna tillämpbara teorier till fallstudien.Efter avslutad studie kan starka slutsatser dras att välutvecklade kundrelationer ger flera konkurrensfördelar. Dels ökar kundlojaliteten, kunden gör hellre affärer med någon de känner väl än en främmande leverantör, dels har företaget möjlighet att konkurrera med andra faktorer än lägsta pris. Kundinvolverad produktveckling ger även flera fördelar, risken att producera oattraktiva produkter minskar när kunden redan på ett tidigt stadium får utrycka sina åsikter och önskemål om produkten. Möjligheten till kundinvolvering uppfattas även positivt av kunderna, som ser företaget som mer kundorienterat. Att involvera kunder i produktutvecklingsprocessen är något som stärker relationen ytterligare.In today’s highly competitive market the price is not the only important competitive advantage, the relationship between the customer and the supplier can be a crucial factor for the customer to decide whether or not to buy from the supplier. The possibility to involve the customer in the product development process is another way for the supplier to strengthen the relationship with the customer. The purpose of the thesis has therefore been to investigate the customer relationship, both from the supplier’s and the customer’s perspective. The purpose was also to investigate how customer relationships and customer involved product development can strengthen a company’s competitiveness in Business-to-Business. Almedahls is also interested in further investigating the possibilities for digital textile printing, which is a new printing process for the company.We therefore made a case study on Almedahls, a manufacturer in the textile industry. Since we also were interested in the customer relationships we made interviews with customers and employees at Almedahls. Through the interviews we also received answers about the customers’ involvement in the product development. We have also made a thoroughly literature review to find applicable theories to the case study.After the study was done strong conclusions could be made about that strong customer relationships gives a company several competitive advantages. The loyalty of the customer base increases, customers are more willing of doing business with a company that they are familiar with rather than with unknown suppliers, it also gives the company other factors than price to compete with. Customer involved product development gives a firm plenty of advantages, the risk of producing unattractive goods decreases when the customers get the possibility to be involved in an early stage of the product development. When being involved in an early stage the customers have an opportunity to share their thoughts and wishes about the final product. The possibility for customer involvement is something that is appreciated by the customers, who perceive the company as more customer oriented. To involve the customers in the product development process will also help strengthen the relationship with the customer. / Program: Textilekonomutbildningen

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-06-30T19:43:49Z No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1436941 bytes, checksum: 47524feac1cbfdfd8210c85fa5059106 (MD5) / Rejected by Biblioteca da Escola de Engenharia (bee@ndc.uff.br), reason: Item rejeitado, pois a ficha catalográfica está fora do padrão. Atenciosamente, Catarina Ribeiro Bibliotecária BEE - Ramal 5992/5993/5994 on 2017-07-07T12:37:24Z (GMT) / Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-07-25T19:36:46Z No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-07-28T15:10:40Z (GMT) No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / Made available in DSpace on 2017-07-28T15:10:40Z (GMT). No. of bitstreams: 1 Dissert INGRID COSTA DIAS.pdf: 1525309 bytes, checksum: 688fdff58f6e2f733a095a9810244c54 (MD5) / O anúncio da descoberta da chamada camada Pré-Sal no Brasil fez com trabalhadores de distintas nacionalidades fossem recrutados para atuação em território nacional. Esse movimento foi determinante para a constituição de empresas de pequeno porte especializadas em desembaraço do trabalhador estrangeiro no Brasil (migração laboral). Em especial, o presente estudo analisa uma dessas empresas, no sentido de oferecer uma análise diagnóstica e propostas de melhoria para o seu processo-chave – legalização do trabalhador estrangeiro no Brasil. O estudo está suportado por uma revisão de literatura fundamentada na legislação vigente e em livros, artigos e publicações científicas que relacionam as Técnicas de Mapeamento de Processos e MASP – Metodologia de Análise de Solução de Problemas. Como resultados obtidos, o mapeamento do processo foi realizado, as etapas do processo foram modificadas e algumas foram acrescentadas, o que possibilitou melhorias no ambiente de trabalho e a solução do problema apontado, o atraso para a legalização do trabalhador estrangeiro no Brasil. Desta forma, esta pesquisa pode contribuir para o avanço da publicação de trabalhos neste segmento e sugerir possíveis soluções para melhorar o desempenho destas empresas no Brasil. / The announcement of the discovery of Pre-Salt layer in Brazil made different nationalities workers be recruited to act in national territory. This movement was crucial for the establishment of small companies specialized in the foreign worker resourcefulness in Brazil (labor migration). In particular, this study examines one of these companies, in order to provide a diagnostic analysis and improvement proposals for its key process - legalization of foreign workers in Brazil. The study is supported by a literature review based on the current legislation and in books, articles and scientific publications relating the Process Mapping Techniques and MASP - Methodology for Analysis and Problem Solution. As results, process mapping was conducted, the process steps have been modified and some were added, which enabled improvements in the work environment and the solution of the identified problem, the delay for the legalization of foreign workers in Brazil. Thus, this research can contribute to the advancement of publishing work in this field and suggest possible solutions to improve the performance of these companies in Brazil.

<p>When implementing an Enterprise Resource Planning (ERP) system, the system has to be adapted to the organisation. But just as important, the business processes of the organisation have to be reengineered in order to take full advantage of the ERP system. Noblessa Sverige AB, which is a sales company to the German kitchen producer Nobilia, has been growing remarkably since the start 2001 and has begun discussing an ERP system purchase. The order process of today has reached the limit of its capacity and something has to be done in order to meet the increasing sales volume.</p><p>The purpose of this master’s thesis is to analyse and reengineer the order process as a preparation for an ERP system implementation. The outcome of this thesis is a suggestion of a process model of the order process, which also can be used as a foundation for a requirements specification for the ERP system purchase. In order to take advantage of the benefits of the existing order process, the reengineering starts with mapping the current process.</p><p>Noblessa Sverige AB is a company that is growing and changing from one day to another. Changes have arisen during the writing of this thesis which has made the work even more interesting and challenging. The most important change is the opening of a central warehouse in Norrköping, which has been taken in consideration when we designed the new process model.</p><p>After mapping and achieving an understanding of the current order process, we found a few things that could be improved. Above all, there exist many manual tasks that can be automated with the ERP system. Furthermore, there are tasks that should be moved from one department or function to another because it is more suitable to perform them there. We also found that Noblessa Sverige AB should improve the integration and cooperation with its suppliers, especially Nobilia. Nobilia is the main owner and main supplier of Noblessa Sverige AB, the conditions for cooperation are therefore very good.</p>

Syftet med studien är att öka vår förståelse för hur slöserier påverkar ett internt material och produktionsflöde i en producerande verksamhet, för att kunna ge förslag på effektiviseringar av denna process. Studien är utförd på företaget Växjöfabriken Produktions AB som är beläget i Växjö och utför skärande bearbetning på gjutgods. Efter att ha studerat befintliga teorier skapade vi vår teoretiska utgångspunkt med det urval av teorier som vi ansåg vara viktiga för studien. Från dessa genererade vi en analysmodell som sedan låg till grund för det fortsatta arbetet. Analysmodellen gav ett strukturerat arbetssätt för att samla in empirisk fakta från företaget som vi sedan använde för att göra en analyserande jämförelse med vår teoretiska utgångspunkt. Första steget i processen var att utföra en processkartläggning på företaget där vi dokumenterade all data tillhörande produktionsprocessen. Processkartläggningen visualiserades sedan med avseende på de flödesvägar som materialet färdas på vid respektive maskin som var inkluderad i vår undersökning. Kartläggningen innefattar även lagerhantering och en granskning av den nuvarande layouten. Med processkartläggningen som grund utförde vi sedan en nulägesanalys där vi analyserade det interna material- och produktionsflödet. Genom analysen kunde slöserier som är relaterade till Växjöfabrikens materialhantering identifieras. De identifierade slöserierna går, till stor del, att relatera till en bristande strategi för hur layouten är planerad och ett system där man placerar nya fysiska tillgångar där det finns ledigt utrymme. Med dessa slutsatser som utgångspunkt började vi ett arbete med att generera nya layoutalternativ med syftet att reducera de slöserier som idag har en inverkan på processen. Den första layouten är genererad utan hänsyn till de restriktioner som finns på fabriken i form av svårflyttade arbetsceller. Denna layout är framtagen för att påvisa hur ett optimalt materialflöde med maximalt reducerade slöserier skulle kunna se ut om det hade funnits en långsiktig strategi från start. Vid genereringen av nästa layout, där vi har tagit hänsyn till de restriktioner som finns, strävade vi efter att utforma ett flöde som påminner om den tidigare nämnda layouten utan restriktioner så mycket som möjligt. I de avslutande kapitlen diskuterar vi resultatet av layoutförslagen för att komma fram till våra slutsatser och rekommendationer på förbättringar som vi anser är praktiskt genomförbara och gynnsamma för Växjöfabriken Produktions AB. / The purpose of this bachelor thesis is to increase our understanding of the different types of waste that affects the internal material- and production flow in a manufacturing company. The study was conducted in order to provide recommendations to improve the efficiency of the process. The study was performed at the company Växjöfabriken Produktions AB, which is located in Växjö and performs cutting processing on casted details. After studying existing theories we created our theoretical base with a selection of theories that we considered important for the study. From these, we generated an analytical model that formed the basis for the continued work in this study. The analytical model provided a structured approach for collecting empirical data from the company, which we then used to make an analytical comparison with our theoretical base. The first step in the process was to conduct a process mapping at the company where we documented all of the data associated with the process. The mapping was then visualized with respect to the flowpaths that the material travels on each machine that were included in our study. The survey also includes the inventory handling and an inspection of the current factory layout.With the process mapping as a basis, we performed an analysis of the current situation in which we analyzed the material and inventory handling, as well as the production layout. With the analysis, we could then identify the different types of waste that belong to the handling of materials that Växjöfabriken currently undertake. The wastes that were found was, in large part, related to a lack of strategy for how the layout is planned. It was also related to a system that places new equipment where there is free space instead of basing its position on a long-term plan for further expansion. With these findings as a starting point, we began to develop new layout options with the aim of reducing the wastes that we found have impact on the process. The first layout is generated without regard to the restrictions that exist at the factory in the form of robotic workstations that are difficult to move. This layout is designed to demonstrate how an optimal material flow with wastes, reduced to a maximum, would look like if there had been a long-term strategy from the start. The development of the next layout, where we had taken the restrictions into account, we sought a design that would get us as close to the previously mentioned one as possible. In the last chapters we discuss the results of newly developed layouts in order to reach conclusions and recommendations for improvements that we believe is feasible and beneficial for Växjöfabriken Produktions AB.