The Civil Air Navigation Services Organisation, the International Federation of Air Traffic Control Associations, the International Air Transport Association and the Civil Air Navigation Services Organisation agree that professionals in the Air Navigation Services Provider Sector require successful organisational leadership to facilitate and manage transformation within the highly regulated Air Navigation Services Provider Sector. Detailed organisational leadership requirements and associated leadership training and development needs are, however, not specified by the Civil Air Navigation Services Organisation. An opportunity therefore existed to investigate leadership traits and behaviours within a specific context. This research project is contextualised within a safety-conscious, highly regulated and technology-driven industry (the South African Aviation Industry), a safety-critical sector (Air Navigation Services) and specifically the Air Traffic and Navigation Services Company. It was found that little academic research has been done to address the role of followers in the leadership process and to determine what followers expect and require from their leaders. The research problem statement, in response to this research necessity, is: “How can follower experiences and expectations of leadership behaviours in a safety-critical commercial environment be collected, analysed, understood, structured and utilised to aid leadership development?” An ethnographic research case study approach allowed the researcher to investigate the multifarious phenomena that constitute the current views (experiences and expectations) held by followers with regard to leadership behaviour qualities. A mixed methods approach was followed. Data collection was facilitated by means of individual interviews, focus group interviews, field notes and a structured questionnaire. Qualitative data were inductively analysed to identify the recurring patterns and common themes and quantitative data were deductively analysed to assess the nature of existing conditions and relevance. Data and method triangulation was implemented to determine whether multiple sources of data agreed, and to obtain better, cross-checked insights. Findings from this research study provided academic, industry, process and methodology insights into views held by followers regarding leadership and followership constructs. Definitions and perspectives held and reported by followers regarding leaders and leadership, characteristics of preferred and undesired leadership styles, relational and emotional bonds between followers and their leaders acknowledged the presence, value and influence of follower mental models. In this case followers contextualised leadership roles and responsibilities and suggested a transformational leadership style as a desired state. Findings also emphasised a need to appreciate the importance of the social exchange and social contingency theories of leadership in order to create a better understanding of leadership by emphasising the importance of context when studying leaders and leadership from a follower perspective. Obtained follower insights resulted in a structured leadership training and development needs analysis process framed within the specific context. Future research efforts in this regard may be aimed at determining the necessity to educate followers to critically appreciate and evaluate leadership performance and creating a better understanding of how followers’ mental models internally represent complex, dynamic systems and how these representations change over time. / Business Management / DBL

The Civil Air Navigation Services Organisation, the International Federation of Air Traffic Control Associations, the International Air Transport Association and the Civil Air Navigation Services Organisation agree that professionals in the Air Navigation Services Provider Sector require successful organisational leadership to facilitate and manage transformation within the highly regulated Air Navigation Services Provider Sector. Detailed organisational leadership requirements and associated leadership training and development needs are, however, not specified by the Civil Air Navigation Services Organisation. An opportunity therefore existed to investigate leadership traits and behaviours within a specific context. This research project is contextualised within a safety-conscious, highly regulated and technology-driven industry (the South African Aviation Industry), a safety-critical sector (Air Navigation Services) and specifically the Air Traffic and Navigation Services Company. It was found that little academic research has been done to address the role of followers in the leadership process and to determine what followers expect and require from their leaders. The research problem statement, in response to this research necessity, is: “How can follower experiences and expectations of leadership behaviours in a safety-critical commercial environment be collected, analysed, understood, structured and utilised to aid leadership development?” An ethnographic research case study approach allowed the researcher to investigate the multifarious phenomena that constitute the current views (experiences and expectations) held by followers with regard to leadership behaviour qualities. A mixed methods approach was followed. Data collection was facilitated by means of individual interviews, focus group interviews, field notes and a structured questionnaire. Qualitative data were inductively analysed to identify the recurring patterns and common themes and quantitative data were deductively analysed to assess the nature of existing conditions and relevance. Data and method triangulation was implemented to determine whether multiple sources of data agreed, and to obtain better, cross-checked insights. Findings from this research study provided academic, industry, process and methodology insights into views held by followers regarding leadership and followership constructs. Definitions and perspectives held and reported by followers regarding leaders and leadership, characteristics of preferred and undesired leadership styles, relational and emotional bonds between followers and their leaders acknowledged the presence, value and influence of follower mental models. In this case followers contextualised leadership roles and responsibilities and suggested a transformational leadership style as a desired state. Findings also emphasised a need to appreciate the importance of the social exchange and social contingency theories of leadership in order to create a better understanding of leadership by emphasising the importance of context when studying leaders and leadership from a follower perspective. Obtained follower insights resulted in a structured leadership training and development needs analysis process framed within the specific context. Future research efforts in this regard may be aimed at determining the necessity to educate followers to critically appreciate and evaluate leadership performance and creating a better understanding of how followers’ mental models internally represent complex, dynamic systems and how these representations change over time. / Business Management / DBL

The impact of adolescent human trafficking for sexual exploitation is of such a nature that it interferes with the attainment of adolescent developmental tasks that would lead to the ability to become independent adults. This interference offers specific challenges to service providers. The goal of this study was therefore to develop an in-depth understanding of service providers’ perceptions of the experiences of adolescents trafficked for sexual exploitation with a view to inform social work services. The research methodology entailed the use of the contextual, explorative and descriptive research designs within a qualitative approach. Semi-structured interviews were used to collect data. Data analysis led to the identification of themes, sub-themes and categories that addressed the goal of the study. A literature control was conducted to verify the data and to draw conclusions and make recommendations for social work service delivery. / Social Work / M.A. (Social Science)

本研究所欲探討的主題，為國內 ISP 業者降低客戶流失率所採用的做法。由於目前ISP業競爭十分激烈，各業者為了爭奪市場，常常以低價，乃至於不計成本的做法爭取客戶。然而這些虧本爭取的客戶若不能有效的留住，之前的投資可為白白浪費。因此，如何能夠有效的降低客戶流失率，是ISP業者非常重要的課題。 降低客戶流失的可行手段之一，是提高服務品質，讓客戶滿意於供應商的服務而樂於長期使用。另一種方式則是產品之鎖定機制 (Lock-in) 的運用，使客戶一旦購買某一項服務，因受到產品機制的鎖定而提高轉換成本，而不願轉換 ISP。一旦ISP能夠以適當有效的做法降低客戶流失率，就能以各種即使沒有利潤乃至於虧損的做法先吸引客戶進門，再由後續的服務回收應得的利潤。也唯有如此，ISP業者才能在嚴酷的競爭中存活。 本研究透過瞭解 ISP 產業之特性與類型；對台灣的十一家具有代表性之ISP業者，調查與整理其服務品質，以及所使用的產品鎖定機制；探討服務品質高低與市場佔有率之關係，以及不同類型之 ISP 所採用之做法的差異，並給予不同的改進建議。主要的研究結論如下： ◆ 高品質的服務有助於大型ISP業者維持市場佔有率，同時對於中小型業者的市場佔有率提昇有所助益。反之，低服務品質對於ISP維持市場佔有率有不利的影響。 ◆ 同時有助於吸引新客戶與維繫舊客戶的服務要素，以及可直接增加營收，或是減少成本的服務要素，為ISP優先重視之項目。 ◆ 服務品質領先之業者與落後者的差異，主要為交易中的服務要素。 ◆ 大型與中小型ISP在服務品質有差異之項目上，大型業者具有絕對領先優勢。兼營IDC業務之ISP與純ISP，在服務品質有差異之項目上，兼營IDC之業者具有絕對領先優勢。 ◆ 簡單之產品鎖定機制最受到ISP業者的歡迎。

In dieser Arbeit wird untersucht, wie eine theoriegeleitete Bewertung der Auslagerungseignung von Geschäftsprozessen erfolgen kann und welche Ansatzpunkte für profitables Wachstum von Business Process Outsourcing (BPO)-Anbietern in Deutschland sich aus der Nutzung einer entsprechenden Methodik ableiten lassen. Dazu wird in drei Schritten vorgegangen. In einem ersten Schritt wird ein theoretisch-konzeptionelles Bewertungsmodell zur Bestimmung der Auslagerungseignung von Geschäftsprozessen entwickelt. In einem zweiten Schritt werden Möglichkeiten einer konzeptionellen Übertragung dieses Modells auf Praxisanwendungen geprüft. Im abschließenden dritten Schritt wird gezeigt, wie die Verwendung des in dieser Arbeit entwickelten Bewertungsmodells im Rahmen der Marktbearbeitungsaktivitäten von BPO-Dienstleistern einen Beitrag zum profitablen Wachstum dieser Anbieter leisten kann. / In this thesis it is studied how a theory-based assessment of business processes regarding their adequacy for outsourcing can be carried out and what starting points for profitable growth of Business Process Outsourcing (BPO) providers in Germany can result from the application of such a methodology. For this purpose a three step approach is taken. As a first step a theory-based concept of an assessment model to determine the adequacy of outsourcing business processes is developed. As a second step possibilities for transferring the concept of this model to real life applications are examined. In a final third step it is shown how the assessment model developed here can be used as part of the marketing activities of BPO companies to contribute to their profitable growth.

Née dans un contexte de mondialisation et d’ouverture des économies nationales à la concurrence, l’OHADA a pour principal objectif d’instaurer un climat de confiance propice aux investissements tant nationaux qu’internationaux. Pour atteindre cet objectif, le législateur s’est engagé dans un vaste chantier de modernisation et harmonisation du droit des affaires au sein des États membres. L’un des choix les plus complexes était celui des acteurs et professionnels chargés d’implémenter cette dynamique. Les intermédiaires de commerce ont ainsi été retenus, en lieu et place des auxiliaires de commerce, pour déployer la représentation commerciale au sein des États membres et en dehors des frontières de l’espace de l’OHADA. La présente réflexion, au regard de ce qui précède, a eu pour objectif de rechercher la cohérence entre le statut professionnel des acteurs et le régime juridique de l’activité de représentation commerciale en droit de l’OHADA. Il s’agissait également d’évaluer le degré de pertinence du dispositif juridique mis en place pour encadrer la profession d’intermédiaire de commerce. La diversité qui caractérise cette catégorie professionnelle dans la pratique imposait une démarche globale et prudente pour parvenir à la reconnaissance juridique de la catégorie professionnelle d’intermédiaire de commerce en droit de l’OHADA. Le contrat d’intermédiaire de commerce, bien que simplement annoncé, préconise d’importantes solutions théoriques et pratiques pour y parvenir. Dans ce contexte, la profession d’intermédiaire de commerce en droit de l’OHADA mérite d’être repensée. En effet, le foisonnement des statuts particuliers autour de la notion d’intermédiaire a contribué au renforcement de l’opacité de cette catégorie professionnelle. Il n’est pas toujours aisé de faire la distinction entre mandat, représentation, courtage, commission ou même agence commerciale. Ces notions renvoient à des réalités diverses, chacune se défendant une spécificité que la doctrine et la jurisprudence ont parfois contribué à renforcer. Et c’est pour démêler l’écheveau que nous avons suggéré quelques propositions. / Born within the context of modernisation and of exposing national economies to competition, OHADA has as principal objective to put in place a climate of confidence favourable to national as well as international investments. To attain this objective, the legislator has engaged in a vast domain of modernisation and harmonisation of business law within the member states. One of the most complex choices was that of actors and professionals in charge of putting in place this dynamic. Trade middlemen were thus retained, in the place of auxiliaries of commerce, to carry out commercial representation within the member states and beyond the frontiers of OHADA zone. This reflection, with regard to the preceding, has as objective to search for coherence between the professional status of actors and the legal regime of the activity of commercial representation in OHADA law. It equally had to evaluate the degree of pertinence of the legal device put in place to regulate the profession of business middlemen. The diversity which characterises this professional category in practice imposed a global and prudent step to arrive at the legal recognition of the professional category of trade middlemen in OHADA law. The contract of a business middleman, even as simple as it is, recommends many theoretical and practical solutions to arrive at it.Within this context, the profession of business middleman in OHADA law needs to be rethought. In effect, the abundant special status surrounding the notion of middleman has contributed to reinforce the opacity of this professional category. It is not always easy to make a distinction between a mandate, representation, brokerage, commission or even commercial agency. These notions are actually diverse, each having its specificity that legal literature and case law have contributed to reinforce. And it is to clear up these interlaces that we made some proposals.

This study focuses on the use of Social Network Sites (SNSs) and certain personality rights (specifically the right to privacy and the right to identity) that may be infringed by this use. The study also discusses data protection law as the protection of the rights to privacy and identity are interlinked with data protection in that data protection assumes importance when there is processing of personal information on SNSs. The study seeks to determine whether South African law provides adequate protection for the interests that form the object of these personality rights, and highlights certain shortcomings, particularly in the context of SNSs. It also suggests solutions where there are shortcomings by learning from other jurisdictions. Related issues investigated are: who should be held responsible for the user-generated content uploaded on SNSs; the role of the Internet Service Provider (ISP); and how to deal with anonymous defendants. / Private Law / LL. M.

Recentemente estudiosos como Benkler, Lessig, Boyle, Hess e Ostrom retomaram o uso do conceito de commons, mas agora relacionado à informação em geral ou à informação científica. Nesse trabalho, nós lançamos mão desse termo para destacar o caráter cooperativo da pesquisa científica, a importância da transparência e neutralidade no acesso ao commons da Ciência e a natureza anti-rival da informação científica. O conceito de commons nos é muito útil para focar todo o conjunto dos artigos científicos já publicados, quer estejam na forma impressa ou na digital. Ainda permite um estudo através de prismas multidisciplinares e, finalmente, enfatiza a dinâmica das comunidades científicos como um todo. Em qualquer commons de informação, quanto maior a distribuição do conhecimento, mais dinâmico e eficiente é o processo de evolução do conhecimento. A tecnologia da imprensa tem desempenhado um papel fundamental na divulgação de informação e o seu surgimento marcou uma revolução no conhecimento e na cultura da nossa civilização. A tecnologia digital tem se mostrado mais eficiente ainda, uma vez que a natureza da sua implementação em bits se aproxima mais da natureza anti-rival das idéias do que qualquer outra tecnologia hoje empregada para preservação e distribuição de informação. Em nosso estudo, constatamos que o commons da Ciência pode ser enormemente enriquecido através de práticas cooperativas e de acesso aberto na publicação da academia. Percebemos também que o uso da tecnologia digital no commons científico, especialmente na publicação dos resultados da pesquisa, aumenta grandemente a distribuição do conhecimento acadêmico, suas oportunidades de escrutínio e validação, a dinâmica de amadurecimento das idéias científicas e, conseqüentemente, pode tornar o desenvolvimento da Ciência mais veloz e eficiente. No entanto, o meio digital tem sido utilizado tanto para criar um ambiente de livre circulação de idéias quanto para controlá-las. Por um lado, código computacional tem sido implementado para garantir o acesso apenas aos que pagam pelos altos preços das revistas científicas. Por outro lado, a publicação de revistas on-line de acesso aberto e outras formas alternativas de disseminação de conteúdo científico têm se proliferado. Ainda, o decrescente orçamento das bibliotecas, o crescente preço das assinaturas de revistas científicas e as crescentes restrições aplicadas pelas leis de propriedade intelectual têm minado a natureza livre das idéias científicas e colocado a Comunicação Científica numa crise. Estamos no meio de uma transição de paradigmas quanto à publicação dos resultados de pesquisa científica, onde aspectos legais, tecnológicos e sócio-econômicos estão em renegociação. À luz das oportunidades da tecnologia digital e da publicação em acesso aberto, as formas de disseminação dos resultados da pesquisa científica presentemente estabelecidas tem sido repensadas. Inserimos essa análise num contexto maior, o paradigma da Comunicação Científica. Isso nos auxilia a fazer um estudo mais abrangente das complexas questões envolvendo nosso tema, analisando os aspectos tecnológicos, legais e sócio-econômicos de uma possível transição para o modelo de publicação de acesso aberto. Tão grandes são as oportunidades desse novo modelo que ele tem agregado em torno de si iniciativas sócio-acadêmicas conhecidas por Movimento de Acesso Aberto à literatura científica. Atualmente, há muitos testes e modelos de publicação dessa literatura. Em especial, nesse trabalho focamos o modelo de acesso aberto aos resultados científicos, suas vantagens, as dificuldades para seu estabelecimento e como ele tem se desenvolvido. Analisamos a viabilidade de criação de um ecossistema de bibliotecas digitais de acesso aberto, especializadas em cada ramo da Ciência. Nossos modelos de partida baseiam-se em alguns aspectos de serviços como arXiv, CiteSeer e Google Scholar. Entre as muitas conclusões desse estudo, constatamos que bibliotecas desse tipo aumentam sobremaneira a dinâmica de circulação, geração, transformação e renovação do conhecimento científico. Assim, o processo de produção de recursos no commons científico pode se tornar muito mais eficiente. / Recent studies done by Benkler, Lessig, Boyle, Hess and Ostrom look at the concept of commons again however, this time in relation to information in general more specifically to scientific information. In this study, we focused on the cooperative character of scientific research, the importance of transparency and neutrality to access the scientific commons. The concept of commons is highly useful to focus on every scientific article that has already been published in print or digitally. This allows studies through several multidisciplines and finally emphasizes the dynamic of scientific communities around the world. In each commons of information, the higher the distribution of knowledge, the more dynamic and efficient the process of the evolution of this information. Technology of the press has been key in the divulging of information and its expansion marked a revolution in knowledge and culture in our civilization. Digital technology has shown more efficiency. Its implementation into bits is closer to the non-rival nature of the ideas than other technologies used to preserve it and used to distribute information. In our work, we realized that the science of commons should be enriched through cooperative practices and open access to scientific results. We also realized that digital technology in scientific commons improves distribution of scholarly knowledge and the dynamic evolution of scientific ideas so the science development should be even more efficient and faster. The digital revolution has been used to create a free environment of circulation of ideas and it has also been used to control certain things. On one side, computational code has been implemented to allow access just for people who pay for the service. On the other hand, online journals publishing and other alternative forms of disseminating scientific knowledge have been proliferated. The decreasing budget of libraries, the increasing cost of journal subscriptions and the increasing restrictions applied by intellectual property has enclosed the free nature of scientific ideas and it has put Scholarly Communication into a crisis. We are in the middle of a transitional phase, where legal, technological, social and economic aspects of scientific publishing have being renegotiated. We inserted our analyses in a larger context, the Scholarly Communication paradigm. This supports a larger study about the complex questions of our subject, analyzing the technological, legal, social and economic aspects of a possible transition to the open access publishing model. This new publishing model is so interesting that some initiatives have started social movements pertaining to it. Nowadays, there are many tests and publishing models especially in this line of work. We focused on the open access model in scientific results, its advantages, the difficulties of its establishment and how it has been developed. Finally, we propose that the creation of an open access digital libraries ecosystem specialized in every scientific field. Our staring models are services such as: arXiv, CiteSeer and Google Scholar. Among our conclusions, we have realized that following this models stated above, digital libraries can enhance the dynamic of circulation, generation, transformation and renovation of the scientific knowledge.

In dieser Arbeit wird untersucht, wie eine theoriegeleitete Bewertung der Auslagerungseignung von Geschäftsprozessen erfolgen kann und welche Ansatzpunkte für profitables Wachstum von Business Process Outsourcing (BPO)-Anbietern in Deutschland sich aus der Nutzung einer entsprechenden Methodik ableiten lassen. Dazu wird in drei Schritten vorgegangen. In einem ersten Schritt wird ein theoretisch-konzeptionelles Bewertungsmodell zur Bestimmung der Auslagerungseignung von Geschäftsprozessen entwickelt. In einem zweiten Schritt werden Möglichkeiten einer konzeptionellen Übertragung dieses Modells auf Praxisanwendungen geprüft. Im abschließenden dritten Schritt wird gezeigt, wie die Verwendung des in dieser Arbeit entwickelten Bewertungsmodells im Rahmen der Marktbearbeitungsaktivitäten von BPO-Dienstleistern einen Beitrag zum profitablen Wachstum dieser Anbieter leisten kann.:1 Einführung: Organisationen im Wandel 1.1 Problemstellung 1.2 Zielsetzung der Arbeit und wissenschaftliche Vorgehensweise 1.3 Stand der Publikationen 2 Business Processs Outsourcing: Entwicklung, Systematisierung und Definition 2.1 Entwicklung des Business Process Outsourcing 2.2 Systematisierungsansätze für die Begriffe Sourcing und Outsourcing 2.3 Definition und Abgrenzung des Business Process Outsourcings 3 Entwicklung eines theoretisch-konzeptionellen Modells zur Bedarfsermittlung an BPO-Leistungen 3.1 Grenzen der Theorieauswahl 3.2 Vorstellung ausgewählter theoretischer Ansätze 3.3 Klassifizierung von Entscheidungsmodellen 3.4 Multikriterielle Entscheidungsmodelle 3.5 Eingrenzung der theoretischen Elemente zur Entwicklung eines BPO-Entscheidungsmodells 3.6 Entwicklung eines BPO-Entscheidungsmodells 4 Ansätze zur konzeptionellen Übertragung des BPO-Entscheidungsmodells auf Praxisanwendungen 4.1 Entwicklung einer individuellen Bewertungsmethodik 4.2 Entwicklung einer Gesamtbewertungsmethodik 4.3 Zwischenfazit 5 Ansätze für profitables Wachstum von BPO-Dienstleistern 5.1 Marktbegriffe 5.2 Marketing und Marketing-Wissenschaft 5.3 Entwicklung von Marketingansätzen für BPO-Dienstleister 6 Fazit und Ausblick 6.1 Fazit 6.2 Ausblick / In this thesis it is studied how a theory-based assessment of business processes regarding their adequacy for outsourcing can be carried out and what starting points for profitable growth of Business Process Outsourcing (BPO) providers in Germany can result from the application of such a methodology. For this purpose a three step approach is taken. As a first step a theory-based concept of an assessment model to determine the adequacy of outsourcing business processes is developed. As a second step possibilities for transferring the concept of this model to real life applications are examined. In a final third step it is shown how the assessment model developed here can be used as part of the marketing activities of BPO companies to contribute to their profitable growth.:1 Einführung: Organisationen im Wandel 1.1 Problemstellung 1.2 Zielsetzung der Arbeit und wissenschaftliche Vorgehensweise 1.3 Stand der Publikationen 2 Business Processs Outsourcing: Entwicklung, Systematisierung und Definition 2.1 Entwicklung des Business Process Outsourcing 2.2 Systematisierungsansätze für die Begriffe Sourcing und Outsourcing 2.3 Definition und Abgrenzung des Business Process Outsourcings 3 Entwicklung eines theoretisch-konzeptionellen Modells zur Bedarfsermittlung an BPO-Leistungen 3.1 Grenzen der Theorieauswahl 3.2 Vorstellung ausgewählter theoretischer Ansätze 3.3 Klassifizierung von Entscheidungsmodellen 3.4 Multikriterielle Entscheidungsmodelle 3.5 Eingrenzung der theoretischen Elemente zur Entwicklung eines BPO-Entscheidungsmodells 3.6 Entwicklung eines BPO-Entscheidungsmodells 4 Ansätze zur konzeptionellen Übertragung des BPO-Entscheidungsmodells auf Praxisanwendungen 4.1 Entwicklung einer individuellen Bewertungsmethodik 4.2 Entwicklung einer Gesamtbewertungsmethodik 4.3 Zwischenfazit 5 Ansätze für profitables Wachstum von BPO-Dienstleistern 5.1 Marktbegriffe 5.2 Marketing und Marketing-Wissenschaft 5.3 Entwicklung von Marketingansätzen für BPO-Dienstleister 6 Fazit und Ausblick 6.1 Fazit 6.2 Ausblick

Text in English with abstracts and keywords in English, Tswana and Sepedi / Providing support to employees living with HIV to adhere with treatment at home and at work is the key to prolong life and wellbeing of those who are infected and affected by HIV/AIDS pandemic. This study was qualitative explorative research. The study used qualitative method of collecting data which allowed the researcher to conduct interviews at the natural settings where it was convenient for participants to take interview calls. The purpose of this study was to explore how implementation of ART programmes support employees living with HIV (ELWHIV) to adhere with treatment at home and work so that gaps and areas of improvement are identified. The study took place at SWHAP companies that are based in Ekurhuleni, Gauteng. The study used purposive sampling to identify key informants who were directly involved in the implementation of the ART programmes. Data was largely analysed using content, thematic and triangulation analysis. Theory of social ecology and empowerment theory were applied as companies are seen using workplaces as safe space to provide counselling and psychosocial support to ELWHIV through Reality Wellness. Findings: The findings of the study revealed that ART programmes are in place in SWHAP companies and are also ongoing. The study also reveals that Reality Wellness provided counselling and psychosocial support to ELWHIV to adhere with treatment at home and at work. The study further reveals that ELWHIV fear to disclose their HIV status because of stigma and discrimination. Recommendations: More dialogue and further studies on ART programmes particularly on ART adherence at home and at work need to be done. Management should take ownership and get involved directly with ART programmes and enhance support to ELWHIV to adhere with treatment at home and at work. / Go tshegetsa badiri ba ba tshelang ka mogare wa HIV gore ba obamele tiriso ya kalafi kwa gae le kwa tirong go botlhokwa go tshegetsa botshelo le itekanelo ya ba ba tshwaeditsweng le ba ba amilweng ke leroborobo la AIDS. Thutopatlisiso eno e ne e lebelela mabaka mme e tlhotlhomisa. Mokgwa wa go lebelela mabaka go kokoanya data o letlile mmatlisisi go dira dipotsolotso mo mafelong a tlwaelo a banni-le-seabe moo go neng go le bonolo mo go bone go araba megala ya dipotsolotso. Maikemisetso a thutopatlisiso eno, e ne e le go tlhotlhomisa ka moo go tsenngwa tirisong ga mananeo a ART go tshegetsang badiri ba ba tshelang ka HIV (ELWHIV) ka go na go obamela tiriso ya kalafi kwa gae le kwa tirong gore go kgone go supiwa diphatlha le dikarolo tse di ka tokafadiwang. Thutopatlisiso e dirilwe kwa ditlamong tsa SWHAP tse di kwa Ekurhuleni, Gauteng. Go diragaditswe mokgwa wa go tlhopha sampole go ya ka maikaelelo a thutopatlisiso go supa basedimosetsi ba botlhokwa ba ba neng ba na le seabe ka tlhamalalo mo go tsenngweng tirisong ga mananeo a ART. Go lokolotswe data go dirisiwa molokololo wa diteng, morero le tiriso ya melebo e e farologaneng go lokolola. Go dirisitswe tiori ya ikholoji ya loago le tiori ya maatlafatso ka ntlha ya fa ditlamo di bonwa di dirisa mafelo a tiro jaaka dibaka tse di bolokesegileng tsa go tlamela tshegetso ya maikutlo le tshegetso ya tlhaloganyoloago go badiri ba ba tshelang ka HIV ka itekanelo ya nnete. Diphitlhelelo: Diphitlhelelo tsa thutopatlisiso di bontsha gore mananeo a ART a gona mo ditlamong tsa SWHAP mme a tswelela pele. Itekanelo ya nnete e tlamela ka tshegetso ya maikutlo le ya tlhaloganyoloago go badiri ba ba tshelang ka HIV gore ba obamele tiriso ya kalafi kwa gae le kwa tirong. Gape thutopatlisiso e bontsha gore badiri ba ba tshelang ka HIV ba tshaba go senola seemo sa bona sa HIV ka ntlha ya sekgobo le go tlhaolwa. Dikatlenegiso: Go tshwanetse ga nna le dipuisano le dithutopatlisiso tse dingwe tsa manaeo a ART, bogolo segolo kobamelo ya tiriso ya ART kwa gae le kwa tirong. Botsamaisi bo tshwanetse go nna beng ba, e bile bo nne le seabe ka tlhamalalo mo mananeong a ART le go tshegetsa badiri ba ba tshelang ka HIV gore ba obamele tiriso ya kalafi kwa gae le kwa tirong. / Go fa bašomi bao ba phelago ka HIV gore ba obamele go nwa dihlare ka gae le mošomong ke selo se bohlokwa go dira gore ba phele lebaka le letelele le gore bao ba fetetšwego le go angwa ke leuba la AIDS ba phele gabotse. Dinyakišišo tše di bile tša boleng le tša go utolla. Mokgwa wa go kgoboketša tshedimošo wa boleng o kgontšhitše monyakišiši go dira dipoledišano ka seemong sa tlhago sa mokgathatema fao go bilego bonolo go yena go araba megala ya dipoledišano. Maikemišetšo a dinyakišišo tše e bile go utolla ka fao go tsenya tirišong ga mananeo a ART go thekgago bašomi bao ba phelago ka HIV (ELWHIV) go obamela go nwa dihlare ka gae le mošomong gore dikgoba le dibaka tša kaonafalo di tsebje. Dinyakišišo tše di dirilwe ka dikhamphaning tša SWHAP tšeo di lego ka Ekurhuleni, Gauteng. Go dira sampole ka maikemišetšo go phethagaditšwe ka nepo ya go tseba baseboši ba bohlokwa bao ba bego ba kgatha tema thwii ka mananeong a ART. Tshedimošo e sekasekilwe ka go šomiša tshekatsheko ya diteng, ya morero le ya seemokhutlotharo. Teori ya ekholotši ya leago le theori ya maatlafatšo di dirišitšwe ka ge dikhamphani di bonwa e le tšeo di šomišago mafelo a mošomong bjalo ka mafelo ao a bolokegilego a go fana ka keletšo le thekgo ya tša menagano go ELWHIV ka go diriša temogo ya seemo sa makgonthe. Dikutollo: Dikutollo tša dinyakišišo di utolla gore mananeo a ART a tsentšwe tirišong ka dikhamphaning tša SWHAP ebile a tšwela pele. Temogo ya seemo sa makgonthe e fana ka keletšo le thekgo ya menagano go ELWHIV ka nepo ya gore ba omabele go nwa dihlare ka gae le mošomong. Dinyakišišo di tšwela pele go utolla gore ELWHIV ba tšhoga go tsebagatša maemo a bona a HIV ka lebaka la kgobošo le kgethologanyo. Ditšhišinyo: Dingangišano tše dingwe le dinyakišišo go tšwela pele ka go mananeo a ART, kudukudu mabapi le go obamela go nwa dihlare tša ART ka gae le mošomong, di swanetše go dirwa. Ba taolo ba swanetše go tšea maikarabelo a mananeo a ART le go kgatha tema ka go ona thwii le go maatlafatša thekgo go ELWHIV ka nepo ya go obamela go nwa dihlare ka gae le mošomong. / Health Studies / M.A. (Social Behaviour Studies in HIV/AIDS)