La présente thèse examine le processus de construction d'une stratégie au sein d'une organisation à la fois émergente (c'est-à-dire en phase de création et de développement) et pluraliste (c'est-à-dire aux objectifs multiples, au pouvoir diffus et caractérisée par une technologie imprécise). Plus particulièrement, le présent travail cherche à identifier des mécanismes sociaux spécifiques permettant : 1) une conciliation entre la pression centripète propre à une orientation entrepreneuriale et la pression centrifuge propre à un contexte pluraliste ; et 2) l'articulation entre la construction d'un sens collectif (ou identité organisationnelle), et la construction d'une structure collective de rôles. Afin d'apporter une réponse à ces questions, l'auteur a suivi une méthodologie ethnographique de type interprétatif, en procédant à une étude en profondeur d'un cas unique d'organisation à la fois émergente et pluraliste. Le terrain choisi fut celui d'une association d'affaires à vocation bilatérale franco-portugaise, pendant les cinq premières années de son existence (2005-2010). Les observations sur le terrain suggèrent qu'une organisation à la fois émergente et pluraliste correspond à un contexte de pluralisme extrême. Dans un tel contexte, la construction d'une stratégie découlerait essentiellement d'un processus de définition des rôles des plusieurs acteurs impliqués dans le projet entrepreneurial. Cette structure de rôles, tant sur le plan formel que sur le plan informel, serait déterminante non seulement pour la formation d'une stratégie mais aussi pour la construction d'un sens collectif : l'identité de l'organisation. / This dissertation examines the strategy formation process within an organization which is both « emerging » (i.e. in its creation and developing phase) and “pluralistic” (i.e. with multiple goals, diffuse power and unclear technology). More specifically, the present study aims to identify specific social mechanisms which allow: 1) to conciliate the centripetal pressure of an entrepreneurial orientation and the centrifugal pressure of a pluralistic context; and 2) to articulate the making of a collective sense (i.e. an organizational identity) and the definition of a collective role structure. In order to give an answer to those questions, the author adopted an interpretive ethnographic methodology, studying a single case of an emerging pluralistic organization. The chosen field was a young French-Portuguese business association during its first five years of existence (2005-2010). The main findings suggest that an emerging pluralistic organization is a context of extreme pluralism. In such a context, strategy formation would be essentially the result of the definition of the roles of each one of the actors involved in the entrepreneurial project. Such role structure determines not only the formation of a strategy but also the making of a collective sense (the organizational identity). That structure would be also the outcome of a moderated centralization of decision-making processes, a movement that stems from a division of the "strategizing work" between "managers", "legitimizers" and "facilitators".

Syftet med denna uppsats är att studera relevansen av Pierre Bourdieus teorier idag genom att undersöka om bakgrunden hos individer påverkar vem som arbetar på ett fint – gentemot ett populärkulturellt museum och om denna distinktion uttrycker sig i museernas organisationsidentiteter. För att samla in empiriskt material genomfördes fyra semistrukturerade intervjuer med personer på ledande positioner från Nationalmuseum och ABBA the museum. Även analys av arbetsannonser utfördes för att nå vilka egenskaper som eftersöks på vardera museum. Utfallet av studien visar att det finns tendenser av det finkulturella på Nationalmuseum och av det populärkulturella på ABBA the museum som vi kan knyta till de intervjuade personernas bakgrund. I ett fall av de fyra intervjuade stämde inte Bourdieus teorier helt, vilket gör att teorierna i det anseendet kan ifrågasättas. Distinktionen återfanns även i arbetsannonserna. Dessa tendenser mot det fin- och populärkulturella lyser delvis igenom i organisationsidentiteten. / The purpose of this study was to investigate the theories of Pierre Bourdieu to capture their relevance today. Does the background of an individual affect whether they choose to work at a high culture museum or a museum of popular culture? Furthermore, if this expresses itself in the organizationalidentity. To collect empirical data four semi-structured interviews were performed with persons in managerial roles at the Swedish Nationalmuseum and ABBA the museum. An analysis of employment advertisements was also carried out to reach which attributes were required at the two museums. The study show that Nationalmuseum have tendencies categorising them as high culture whilst ABBA the museum is of the popular kind. Both findings can be related to the backgrounds of the interviewed managers. However, one of the four cases did not match with the theories of Bourdieu, making the theories in that regard questionable. The distinction was also found in the employment advertisements. These tendencies towards the high – and popular culture partially shines through in the organizationalidentity.

O setor cosmético brasileiro gerou mais de 5,6 milhões de oportunidades de trabalho por todo o Brasil e faturou US$ 43 bilhões em vendas ao consumidor no ano 2013. Além disso, os cuidados cosméticos, especialmente aqueles destinados à pele, promovem o bem-estar e uma melhor qualidade de vida entre os usuários, oferecendo benefícios psicossociais e também para a saúde, como a proteção solar. No Brasil, a maioria das empresas no setor cosmético é de micro, pequeno ou médio porte, com capacidade inovadora baixa e investimentos em pesquisa e desenvolvimento incipientes, de modo que seu posicionamento futuro é bastante incerto diante da alta competitividade. Neste trabalho, buscou-se produzir material científico destinado a orientar os empreendedores e gestores das micro, pequenas e médias empresas (MPMEs) brasileiras do segmento de cuidados com a pele a traçar suas estratégias de diferenciação tecnológica, frente aos concorrentes de grande porte, até o ano 2025. A pesquisa, predominantemente qualitativa e preditiva, foi fundamentada na metodologia dos estudos prospectivos e foi estruturada nas seis fases seguintes: A) análise do macroambiente do setor cosmético de cuidados com a pele; B) identificação das oportunidades de inovação tecnológica em cuidados com a pele; C) análise de pedidos de patente relacionados aos cuidados com a pele no Brasil; D) identificação das tecnologias-chave para os cuidados com a pele até o ano 2025; E) desenvolvimento de cenários tecnológicos para as MPMEs do segmento de cuidados com a pele com projeções até o ano 2025 e F) proposição de um método de desenvolvimento de cenários orientados pela identidade organizacional para empresas com gestão centralizada no empreendedor. A fase A elucidou a dinâmica do setor cosmético brasileiro de cuidados com a pele, identificando convergências entre diferentes indústrias de bens de consumo. As fases B e C resultaram na elaboração de um novo sistema de classificação composto por dez categorias de oportunidades de inovação tecnológica em produtos para os cuidados com a pele, o qual foi útil para identificar as oportunidades tecnológicas mais exploradas pelo setor. Na fase D, evidenciaram-se sete grupos tecnológicos de maior potencial de mercado e de maior viabilidade tecnológica para o segmento de cuidados com a pele no Brasil, até o ano 2025. A fase E resultou em quatro cenários prospectivos para o desenvolvimento e diferenciação tecnológica das MPMEs cosméticas brasileiras, a citar: \'Cosméticos am-pm\'; \'Selo verde e amarelo\'; \'Beleza para os durões\' e \'Cabeça nas nuvens\'. Enfim, na fase F, propôs-se um método inédito de construção de cenários prospectivos orientados pela identidade organizacional, adaptado às empresas com poucos colaboradores. Este estudo fornece projeções e inspirações que podem orientar as MPMEs cosméticas no Brasil a definir visões de futuro e estratégias tecnológicas que possibilitem sua diferenciação frente aos grandes concorrentes, bem como a afirmação da identidade que desejam disseminar. / The Brazilian cosmetic industry generated over 5.6 million job opportunities throughout the country and raised US$ 43 billion in sales to consumer in 2013. Moreover, cosmetic cares, especially skin care, promote well-being and a better quality of life among users, offering both psychosocial and health benefits (like sun protection). In Brazil, most of the companies in the cosmetic business are entrepreneurial, small or medium-sized enterprises with low innovative capacity and deficient investments in research and development. Therefore, the future of those companies is highly uncertain due to fierce competition. In this work, we intended to produce scientific material for guiding entrepreneurs and managers in entrepreneurial, small and medium-sized companies (ESMEs) of the Brazilian skin care industry when drawing their technological distinction strategies towards largesized competitors up to the year 2025. Predominantly qualitative and predictive, this research was based in the future studies methodology and organized in the following six phases: A) environmental scanning of the skin care cosmetic industry; B) identification of the technological opportunities for innovation in skin care; C) analysis of skin care-related patent documents filled in Brazil; D) identification of key technologies for skin care up to the year 2025; E) development of technological scenarios for the skin care ESMEs up to the year 2025 and F) proposal of a method to develop identity-oriented scenarios for organizations with entrepreneur-centered management. Phase A pointed the dynamics of the Brazilian skin care cosmetic industry, showing some convergence among different consumer goods industries. Phases B and C resulted in a novel ten-category classification system for technological opportunities to innovate in skin care products, useful to detect the most explored technological opportunities in this industry. Phase D presented seven technological groups of high potential market volume and high technological feasibility in the Brazilian skin care industry, up to the year 2025. Phase E allowed us to produce four prospective scenarios related to technological development and distinction in the Brazilian cosmetic ESMEs, that is, \'Am-Pm Cosmetics\'; Green and Yellow Seal\'; \'Beauty for Tough Guys\' and \'Head in the Clouds\'. Finally, in Phase F, we proposed a novel method to develop identity-oriented prospective scenarios adapted to companies with few members in the staff. This study provides foresight and inspiration that may guide Brazilian cosmetic ESMEs to establish their future vision and technological strategies in order to become distinct towards large-sized competitors, as well as to affirm and circulate their desired identity.

Esta dissertação de mestrado busca apresentar o tripé pequena empresa no Brasil no contexto da identidade organizacional e identidade cultural brasileira, cuja motivação foi considerar que a pequena empresa é de extrema importância para a constituição da sociedade, pois gera emprego e renda, especialmente fora dos grandes centros urbanos. A identidade e imagem organizacional são alavancadores de seu sucesso comercial e todos estes elementos estão intrinsecamente relacionados com o contexto cultural brasileiro. Esta dissertação divide-se em arcabouço teórico, em que se pesquisaram, através de levantamento bibliográfico, os temas empreendedorismo, pequena empresa, plano de negócio, marketing, comunicação organizacional, identidade e imagem organizacional, memória organizacional, mito da formação do Brasil e características identitárias brasileiras. Na segunda parte apresentam-se as análises dos estudos de casos, acompanhadas pelas entrevistas com duas pequenas empresas, uma do ramo industrial, a outra uma prestadora de serviços. Nas considerações finais constatam-se os resultados deste trabalho, em que se confirma a presença de características identitárias brasileiras na gestão e na comunicação das pequenas empresas. / This dissertation aims to present the tripod small company in Brazil in the context of organizational identity and Brazilian cultural identity, whose motivation was to consider that the small business is of utmost importance for the constitution of society, because it generates jobs and income, particularly outside major urban centers. A positive organizational identity and image are leveraging its commercial success and all these elements are intrinsically related to the Brazilian cultural context. This dissertation is divided into theoretical, which investigated, through literature, the themes entrepreneurship, small business, business plan, marketing, organizational communication, organizational image and identity, organizational memory, myth of the formation of Brazil and features Brazilian identity. The second part presents the analysis of case studies, accompanied by interviews with two small companies, an industrial branch, the other a service provider. The final remarks note the results of this study, which confirms the presence of Brazilian identity characteristics in the management and communication of small businesses.

Made available in DSpace on 2016-04-25T16:44:36Z (GMT). No. of bitstreams: 1 Celia Lucia do Rosario Braz.pdf: 1126903 bytes, checksum: c664bd4050062b5734819bee8092c1e1 (MD5) Previous issue date: 2013-10-21 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The current demands of our society, predicated on the aspects of information economy, culture of service and knowledge society, make the reputation one of the greatest values that an organization can have today, and can be understood as a "vote of confidence" that organization acquired. However, reputation, image and identity are a closely linked phenomena in organizations, to the extent that an identity able to create a good image in the minds of stakeholders can have a positive impact on corporate reputation. At that time, in Brazil, the private nonprofit organizations are not in a comfortable position when it comes to trust in institutions. Thus, the primary objective of this study is to clarify how the institutional identity of a social organization can influence the construction and maintenance of its corporate image and reputation, on the premise that these three concepts are interrelated. To meet this objective, we conducted a case study of qualitative and quantitative approach with the Arco Associação Beneficente, an institution of 22 years that serves children and youth with education services and social assistance. We investigated (i) its institutional identity, composed of the essential attributes of organizational identity and the way these projects are externally - corporate identity, (ii) the general impression that the general public has about the organization - its corporate image, and (iii) evaluation of key stakeholders about the institution - their corporate reputation. Among the results, are: consistency between organizational identity and corporate identity of Arco, except for formal communication factor, a high level of knowledge about the existence of the institution in the region, accompanied by a positive corporate image, and the realization of the strong influence that the institutional identity plays in building and maintaining the reputation of the entity / As atuais demandas de nossa sociedade, calcadas nos aspectos economia da informação, cultura do serviço e sociedade do conhecimento, fazem com que a reputação constitua hoje um dos maiores valores que uma organização pode possuir, podendo ser entendida como um crédito de confiança que a organização adquiriu. Entretanto, reputação, imagem e identidade são fenômenos intimamente ligados nas organizações, na medida em que uma identidade capaz de criar uma boa imagem na mente dos stakeholders pode trazer impactos positivos na reputação corporativa. Nesse momento, no Brasil, as organizações privadas sem fins lucrativos não se encontram em uma posição confortável quando o assunto é confiança nas instituições. Desse modo, o objetivo primordial do presente estudo é clarificar como a identidade institucional de uma organização social pode influenciar a construção e a manutenção da sua imagem e reputação corporativa, partindo da premissa de que estes três conceitos estão inter-relacionados. Para atender a esse intuito, foi realizado um estudo de caso de abordagem qualitativa e quantitativa junto à Arco Associação Beneficente, uma instituição que há 22 anos atende crianças e jovens com serviços de educação e assistência social. Foram investigadas (i) sua identidade institucional, composta pelos atributos essenciais da identidade organizacional e pela maneira como estes são projetos externamente identidade corporativa; (ii) a impressão geral que o público externo tem sobre a organização sua imagem corporativa; e (iii) a avaliação dos principais stakeholders sobre a instituição sua reputação corporativa. Dentre os resultados apurados, estão: a coerência entre a identidade organizacional e a identidade corporativa da Arco, exceto pelo fator comunicação formal, um alto índice de conhecimento sobre a existência da instituição na região, acompanhado por uma imagem corporativa positiva, e a constatação da forte influência que a identidade institucional exerce na construção e manutenção da reputação da entidade

Den offentliga sektorn är en viktig arbetsplats och utgör en funktion i att stärka välfärden.För att verksamheterna ska fortsätta att utvecklas är det av största vikt att välfärdssektornarbetar för att stärka och utveckla ledarskapet. Vår uppfattning är att delar av de problemsom den offentliga sektorn idag kämpar med grundar sig i att den inte aktivt förvaltar ocharbetar med identiteten. Det är ett arbete som innebär att på ett effektivt sätt förhålla sigtill sina intressenter. Syfte med denna uppsats är att belysa komplexiteten i ledarskapet,utifrån valda teorier kring struktur, kultur, identitet och kommunikation vill vi vidareförsöka identifiera eventuella likheter och skillnader mellan olika verksamheter i enkommun som kan hjälpa till att beskriva komplexiteten. Vår förhoppning är att dettaperspektiv kan bli ett bidrag för ledarnas fortsatta arbete med utvecklingen av denoffentliga sektorn. Studien bygger på en kvalitativ ansats med fallstudie som metod.Studien avser att undersöka den offentliga sektorn som företeelse, för att nå en djupareförståelse och skapa en så verklighetsskildrande bild som möjligt av denna företeelse harfem fall valts ut som kan sägas utgöra en bild av företeelsens konstruktion. Dessa fallbestår av fem verksamheter i en kommun och där dessa i relation till varandra utgör ettfall.Resultatet av studien visar att det föreligger en rad olika komplexa dimensioner iledarskapet. Där den enskilde ledarens förhållningssätt och förståelse för verksamhetensidentitet är av betydelse. Vidare handlar komplexiteten också om att kunna hantera ochleva upp till dem förväntningar som ställs från omgivningen. Studien visar också att ettstörre fokus mot ett service- och tjänstetänkande såväl för staden som för den offentligasektorn skulle vara gynnsamt. / Program: Civilekonomprogrammet

本研究旨在探討國民小學學校組織氣候、教師個人背景變項、學校背景變 項、教師內外控信念與教師組織承諾之關係。從相關理論分析和實證調查 的結果，獲得結論和建議以作為提升或改進國民小學教師組織承諾之參考 。研究樣本來自高屏地區公立國民小學教師，採分層隨機取樣方式，共抽 取76所國小1022位教師，所得有效樣為859人,以組織氣候描述問卷、內外 控量表和組織承諾問卷進行調查研究。根據實證調查結果與討論，本研究 結論歸納如下：一、教師在開放型的學校組織氣候中，組織承諾最高；在 投入型和離心型的學校組織氣候中，次之；而在封閉型的學校組織氣候中 ，組織承諾最低。二、內控型信念教師的組織承諾高於外控型信念教師。 三、學校組織氣候和教師的內外控信念在組織承諾上無交互作用。四、個 人背景變項與教師組織承諾的關係： (一)男性教師在組織認同方面高於 女性教師。 (二)年輕、未婚和新進教師的組織承諾較低。 (三)教師服務 年資愈長，組織承諾愈高。 (四)一般大專院校畢業背景的教師組織承諾 最低。五、小型學校和偏遠地區、鄉鎮地區的學校，教師組織認同高。六 、組織變項對教師組織承諾的影響大於個人屬性變項。七、校長的支持行 為影響教師的組織承諾最大。最後，根據研究結果與結論，對教育行政機 關、師資培育機構、學校校長、教師本身和進一步研究等五方面分別提出 具體建議。

<p>Syftet med uppsatsen är att göra en deskriptiv studie av drivkrafter bakom Debasers uppkomst och utveckling på Stockholms livemusikscen samt försöka identifiera dominerande idéer på fältet som kan ha påverkat Debaser och livemusikscenens utveckling. Med fält syftar vi på fältet för musikbranschen. Inom fältet ryms bland andra olika aktörer på livemusikscenen, boknings- och skivbolag, musiker och kulturpolitiker.</p><p>Uppsatsen är en kvalitativ studie som till stor del baseras på primärdata från intervjuer med Debasers grundare och med personer inom fältet för musikbranschen. Vid intervjuerna har vi utgått ifrån en semistrukturerad intervjuguide som tar upp vissa teman och förslag på specifika frågor baserade på syftet och den givna referensramen för studien. Referensramen består av teorier inom det institutionella perspektivet, organisationsidentitet, entreprenörskap och tillväxt.</p><p>De slutsatser som vi kommit fram till är bland annat att Debasers uppkomst till stor del möjliggjordes av tre dominerande idéer inom fältet som kommit att påverka Stockholms livemusikscen. Till att börja med fanns en idé om att det fanns en brist på Stockholms livemusikscen, vilket var något som konstaterats från många håll. Debasers grundare som redan var aktiva inom fältet kände av denna brist som i sin tur skapade ett utrymme för dem som intentionellt handlande entreprenörer att starta sin verksamhet. Även den andra idén om att det skedde ett så kallat attitydskifte från politiskt håll gentemot pop och rock men även mot själva livemusikscenen skapade ytterligare möjligheter för Debasers grundare att förverkliga sin affärsidé. Attitydskiftet påverkade inte bara Debaser utan även andra entreprenörer inom fältet vars möjligheter att skapa nya livemusikscener ökade i kölvattnet av Debasers uppkomst, så kallade svärmar. Den tredje idén var att det skett ett fokusskifte inom fältet då livemusik fått allt större utrymme vilket kan ha påverkat den positiva tillväxt som Debaser haft sedan sin start. Debaser har kommit att bli en stark aktör inom fältet som kämpat för sina intressen och har skapat organisering kring idén om behovet av en levande livemusikscen i Stockholm.</p> / <p>The purpose of this thesis is to do a descriptive study of driving forces behind the origin and development of Debaser on the live music scene in Stockholm and also the dominating ideas within its field. The field is the music business field within which different actors operate, such as booking agents, record companies, musicians, politicians and the live scene itself. <strong></strong></p><p>The study is based on qualitative primary data from interviews with the founders of Debaser and with persons within the field for the music business. When executing the interviews we used a semi-structured template, focusing on specific themes with suggestions for questions based on the purpose and the given frame of reference. The frame of reference of the study consists of theories regarding the institutional perspective, organizational identity, entrepreneurship and growth in small companies. <strong></strong></p><p>The conclusions we have come to is for one that the origin of Debaser was made due to three dominating ideas within the field that has come to affect the scene for live music in Stockholm. The first was an idea of a gap on the scene for live music and that there was a need for a concert venue of middle-size. This idea was confirmed from various actors. The founders of Debaser who were already active within the field were aware of the gap, which in turn enabled them as intentionally acting entrepreneurs to establish their business. The second idea deals with a change of attitude among politicians towards pop and rock music and the scene for live music which also created possibilities for the founders to realize their business. This change of attitude also affected other entrepreneurs within the field, so called swarms that were able to start up new scenes for live music in the wake of Debaser. The third idea deals with a focus shift in the music business that gives live music more space, which could have affected the growth of Debaser in a positive way. As we see it, Debaser has become a powerful actor within the field who works hard to gain its interests and has created organization around the idea of the need of a dynamic scene for live music in Stockholm.</p>

Syftet med uppsatsen är att göra en deskriptiv studie av drivkrafter bakom Debasers uppkomst och utveckling på Stockholms livemusikscen samt försöka identifiera dominerande idéer på fältet som kan ha påverkat Debaser och livemusikscenens utveckling. Med fält syftar vi på fältet för musikbranschen. Inom fältet ryms bland andra olika aktörer på livemusikscenen, boknings- och skivbolag, musiker och kulturpolitiker. Uppsatsen är en kvalitativ studie som till stor del baseras på primärdata från intervjuer med Debasers grundare och med personer inom fältet för musikbranschen. Vid intervjuerna har vi utgått ifrån en semistrukturerad intervjuguide som tar upp vissa teman och förslag på specifika frågor baserade på syftet och den givna referensramen för studien. Referensramen består av teorier inom det institutionella perspektivet, organisationsidentitet, entreprenörskap och tillväxt. De slutsatser som vi kommit fram till är bland annat att Debasers uppkomst till stor del möjliggjordes av tre dominerande idéer inom fältet som kommit att påverka Stockholms livemusikscen. Till att börja med fanns en idé om att det fanns en brist på Stockholms livemusikscen, vilket var något som konstaterats från många håll. Debasers grundare som redan var aktiva inom fältet kände av denna brist som i sin tur skapade ett utrymme för dem som intentionellt handlande entreprenörer att starta sin verksamhet. Även den andra idén om att det skedde ett så kallat attitydskifte från politiskt håll gentemot pop och rock men även mot själva livemusikscenen skapade ytterligare möjligheter för Debasers grundare att förverkliga sin affärsidé. Attitydskiftet påverkade inte bara Debaser utan även andra entreprenörer inom fältet vars möjligheter att skapa nya livemusikscener ökade i kölvattnet av Debasers uppkomst, så kallade svärmar. Den tredje idén var att det skett ett fokusskifte inom fältet då livemusik fått allt större utrymme vilket kan ha påverkat den positiva tillväxt som Debaser haft sedan sin start. Debaser har kommit att bli en stark aktör inom fältet som kämpat för sina intressen och har skapat organisering kring idén om behovet av en levande livemusikscen i Stockholm. / The purpose of this thesis is to do a descriptive study of driving forces behind the origin and development of Debaser on the live music scene in Stockholm and also the dominating ideas within its field. The field is the music business field within which different actors operate, such as booking agents, record companies, musicians, politicians and the live scene itself. The study is based on qualitative primary data from interviews with the founders of Debaser and with persons within the field for the music business. When executing the interviews we used a semi-structured template, focusing on specific themes with suggestions for questions based on the purpose and the given frame of reference. The frame of reference of the study consists of theories regarding the institutional perspective, organizational identity, entrepreneurship and growth in small companies. The conclusions we have come to is for one that the origin of Debaser was made due to three dominating ideas within the field that has come to affect the scene for live music in Stockholm. The first was an idea of a gap on the scene for live music and that there was a need for a concert venue of middle-size. This idea was confirmed from various actors. The founders of Debaser who were already active within the field were aware of the gap, which in turn enabled them as intentionally acting entrepreneurs to establish their business. The second idea deals with a change of attitude among politicians towards pop and rock music and the scene for live music which also created possibilities for the founders to realize their business. This change of attitude also affected other entrepreneurs within the field, so called swarms that were able to start up new scenes for live music in the wake of Debaser. The third idea deals with a focus shift in the music business that gives live music more space, which could have affected the growth of Debaser in a positive way. As we see it, Debaser has become a powerful actor within the field who works hard to gain its interests and has created organization around the idea of the need of a dynamic scene for live music in Stockholm.

Migrationsverket is Sweden’s central government authority for alien affairs. It is responsible for permits for people visiting and settling in Sweden, and for the asylum process. Migrationsverket consists of five divisions, Visas, Work Permits and Residence Permits is one of these divisions. The employees in this division mainly work with interviewing the applicants and the referees, and with lengthening residence permits. This study is about organizational identity, which can be described as the beliefs, thoughts and emotions the employees have about their organization. The employee’s perspective serve as a starting point in our discussion, and this is because of the purpose of our study. The purpose is to illustrate and interpret the organizational identity at Migrationsverket. In our study we use a qualitative method, and perform ten unstructured interviews. We use the abductive approach, which is characterized by a mutual influence of theory and empirical investigation. We see reality as a social construction, and the hermeneutic approach has influenced our work with this study. A sense of belonging and mutual feelings is a part of organizational identity, and this is why we illustrate both the individual and the group. We also describe the importance of social constructions as a part of organizational identity. The central part of this study is the beliefs, thoughts and emotions the employees have about their organization. The employees at Migrationsverket see the interaction with people as a central part of their work, and they point out the delightful solidarity within the division. The big problem, however, is the enormous work load, which prolongs the processing time for applications. For the employees this means that they feel frustration in their work. We see humanity, responsibility, belonging, and frustration as the four differential characteristics at the division. Humanity is foremost seen as a part of the interaction with the applicants but also in the relations between the employees. Responsibility is, as we see it, an element in humanity. This because of the humanity the employees feel towards the applicants. The sense of belonging is expressed through the identification the employees have with each other and with the organization. The frustration has its foundation in the work load that exists in the division. / Migrationsverket är den centrala utlänningsmyndigheten i Sverige. De ansvarar bland annat för visum för besök, tillstånd när en person vill bosätta sig i Sverige och handläggande av asylärenden. Migrationsverket är uppdelat i fem verksamhetsområden och Besök och bosättning är en av dessa. Medarbetarna inom detta verksamhetsområde arbetar främst med seriositetsintervjuer och förlängningar av uppehållstillstånd. Uppsatsen handlar om organisationsidentitet, som kan beskrivas som medarbetarnas uppfattningar, tankar och känslor om den organisation de är medlemmar i. Vi utgår från medarbetarnas perspektiv, och detta har sin grund i vårt syfte som handlar om att belysa och tolka organisationsidentiteten på Migrationsverket. Vi använder en kvalitativ metod och genomför tio ostrukturerade djupintervjuer. Vi har den abduktiva ansatsen som utgångspunkt, och den kännetecknas av att teori och empiri ömsesidigt påverkar varandra i tolkningsprocessen. Vi ser verkligheten som en social konstruktion och hermeneutiken har influerat oss i vårt arbete. Tillhörighet och gemensamma känslor är en del av organisationsidentiteten, så vi belyser både individen och gruppen, samt den betydelse sociala konstruktioner har på organisationsidentiteten. Det centrala i uppsatsen är medarbetarnas uppfattningar, tankar och känslor om organisationen. Medarbetarna på Migrationsverket ser mötet med människor som en central del i arbetet och de framhåller den härliga sammanhållningen på enheten. Det som ses som det stora problemet är arbetsbelastningen, vilket leder till att handläggningstiderna ökar och för medarbetarna innebär detta att de känner frustration i sitt arbete. Vi tolkar humanitet, responsibilitet, tillhörighet och frustration som de utmärkande karakteristika på tillståndsenheten. Humaniteten visar sig främst mot de sökande men även mellan medarbetarna på tillståndsenheten. Responsibiliteten är en del av humaniteten då den kommer ur den medmänsklighet medarbetarna känner mot de sökande. Tillhörigheten finns bland annat i medarbetarnas identifiering med varandra och organisationen. Frustrationen kommer från den höga arbetsbelastning som råder på tillståndsenheten.