In today’s world, exposure to other cultures has become a symbol of increasing globalization processes. Many people leave their home area to embark on a voyage of discovery and learning that affects their original cultural identity. This study explores the life experience of independent transcultural sojourners, i.e. people who freely decide to relocate to different cultural contexts after their formative years. The inquiry covers three major themes of their intercultural experience: Multicultural identity, processes of intercultural adaptation, and change and transformation ensuing from multiple intercultural relocations. The aim of this study is to show the effects of multiple intercultural experiences on the identity of transcultural sojourners, and how they dealt with relevant emerging processes of intercultural adaptation. Following a format suggested by Seidman (1996), five respondents were asked to recount and reflect on their transcultural experience in three separate, asynchronous interviews that covered three dimensions of their intercultural experience: past, present, and reflections. The ensuing text comprised about 16,000 words and was analyzed using both a narrative and a thematic approach using a mixed typology of categories and sub-themes made up of indigenous typology stemming from relevant scholarly literature and researcher-constructed typology suggested by the researcher and the respondents. The analysis indicates that personal factors like mindfulness, motivation, resourcefulness, and intercultural awareness strongly influence processes of Intercultural communication competence and Multicultural identity development. Contextual factors are also relevant, as they include issues of avowed and ascribed identity. The analysis also shows no specific, generalizable link between the presence of intercultural stimuli in the original cultural milieus and the decision to relocate across cultural boundaries. Furthermore, it points to a strong relation between Piagetian constructivist learning theories and the development of ICC competence. The study also indicates that independent transcultural sojourners are in a position to negotiate the level of their integration and marginality, which in turn affects the spectrum of their Intercultural communication competence. Finally, this study indicates the limited applicability of traditional functionalist approaches to understanding and conceptualizing processes of intercultural adaptation and multicultural identity building. It also suggests the need for a shift towards a dialogical perspective informed by systems-thinking and Chaos theory. / The author would like to acknowledge the inspiration and passion for intercultural issues provided over the years by the Intercultural Insights on-line community.Seattle, summer 2010.

Σκοπός της διατριβής είναι η ανάπτυξη ενός δυναμικού συστήματος επιχειρηματικής αρίστευσης το οποίο μπορεί να εφαρμοστεί σε οποιοδήποτε περιβάλλον (γεωγραφικό, κλαδικό, οικονομικό) υιοθετώντας τις αρχές της Ποιότητας, της Συστημικής Προσέγγισης και των Δυναμικών Συστημάτων. Ως μελέτες περίπτωσης δίνεται η ανάπτυξη του Ελληνικού Μοντέλου Επιχειρηματικής Αρίστευσης και ενός κλαδικού μοντέλου στις Τηλεπικοινωνίες. / The aim of the dissertation is the development of an integrated system of business excellence which can be applied to any environment (geographical, sector and economical) by adopting Quality Management priciples, Systemic Approach and System Dynamics. Case studies have been developed for both the Hellenic Business Excellence framework and the Telecommications sector.

The quest for excellence in institutions is nothing new. Most of the twentieth century saw management sciences grappling with the question how to improve the productivity and general health of institutions through sound management principles and practice. In recent research, proponents of Total Quality Management have identified it as an essential strategy of successful institutions in a highly competitive and rapidly changing business environment. The overall aim of this study is the development of a framework for the implementation of Total Quality Management in the South African Air Force. As a first prerequisite, a theoretical and conceptual analysis is undertaken of Total Quality Management as it is discussed in a vast volume of published literature. In the process, Total Quality Management philosophy and principles are described within the context of organisational theory, mainly based on so-called quality guru prescriptions. The variety of definitions of Total Quality Management is studied to find an appropriate definition for this study. The primary and supportive Total Quality Management dimensions are identified in the available literature, and integrated into a framework, which is called the "Total Quality Management telescopic framework" for the purposes of the study. This framework is formulated for use in the development of an appropriate methodology to implement Total Quality Management in South African Air Force Bases. As a basis for the understanding of the empirical part of the thesis, the context and nature of the SA Air Force are also discussed, followed by the self-assessment methods already in use in the institution. The Total Quality Management telescopic framework is meant to provide a mechanism for the adoption of a systematic and ordered approach to the implementation of Total Quality Management in SA Air Force Bases. To achieve this objective, a structured questionnaire survey is undertaken to establish the nature and extent of Total Quality Management as an internal organisational arrangement for personnel in SA Air Force Bases. The framework developed from the study of the available literature is used as a basis for the survey research, which attempts to determine the main hypothesis of the study: "The attitude of personnel of the South African Air Force Bases towards the primary and supporting dimensions of the framework for the implementation of Total Quality Management is positive." With the aid of computerised reliability analysis (Alpha Cronbach) for the test, the above hypothesis is proven to be true on a statistical basis. The attitude of personnel at SA Air Force Bases towards the nature and scope of Total Quality Management is that it enables them to perform their daily tasks better, and that they accept the Total Quality Management effort positively, in spite of specific deficiencies, which the study has brought to light. With these deficiencies as a guide, recommendations are made for their elimination. The research undertaken during the course of writing the thesis has led to the deduction that the greater the extent to which Total Quality Management principles is applied, the greater the improvement in work performance among personnel. / Public Administration and Management / DADMIN (PUBLIC ADMIN)

Different challenges arising from increasingly uncertain and unpredictable environmental and economicconditions have been shifting the focus of public governance and socio-economic development. Morerecently, empirical studies have demonstrated a transitional epoch in which humanity is currently in: TheAnthropocene, as well as its harmful effects that degrade the biosphere, and thus our economic, political,social well-being. The casual dynamics of climate change and its impacts on life-supporting ecosystemshas increasingly been recognized by a resilient approach which incorporates adaptive processes andschemes, allowing public governance to embrace the changes rather than control uncertainty. Thisresearch introduces the interwoven concepts of adaptive capacity, adaptive governance, and resiliencewithin a social and environmental framework. It provides a review of how these concepts support aparadigm shift to mitigating current and future challenges—understood through a multidisciplinaryapproach, and how scholars have sought to develop a blueprint to improve the need to foster and mobilizeadaptive capacity within the governance of the commons. In Sweden, key governmental and businessleaders have shown the ability to foster environmental governance that is capable of developing analternative form of planning, implementing, and managing public policy. Moreover, Sweden’s concertedmultilevel governance and public policy efforts have promoted an all-encompassing generational, mainlythrough: coordinated environmental policies and private, public, and civil society partnerships. Theseinitiatives have led to innovative technologies and projects (e.g. urban vertical farming technology) as wellas cross collaboration and integration of companies and industries in order to achieve economic, social,and environmentally symbiosis.

No description available.

Sustainability has become increasingly important in global debates and in world politics, where the UN has formulated 17 sustainability goals. This has led to increased pressure on companies to focus more on sustainability. However, sustainability is a broad and difficult concept, where there is a lack of understanding of sustainable working methods. The purpose of the thesis is thus to study how companies transforms strategic approaches into something concrete and how it is communicated to organizations. Through a case study of a sustainability-leading IT consulting company, the research questions; "How does management translate sustainable strategies into concrete initiatives for communicating sustainable approaches?" and "What can be understood about the challenges of communicating sustainable ways of working through the organisations internal communicative processes?", is being answered. Based on the theoretical framework of the thesis, on Sensemaking and Double Loop Learning, the communication process has been mapped within the company, through semi-structured interviews supplemented with qualitative document analysis. The results show three main challenges: (1) to concrete sustainability and sustainable working methods; (2) to communicate and establish a unified understanding of sustainability and sustainable working practices throughout the organization; (3) to establish systems thinking for sustainable working methods.

Quality assurance has been a vexed and troubled journey for private providers in South Africa in a complex and burdensome educational environment. It is well recognised that private providers are significant role-players in the provision of education and training in South Africa and the stated intention is to create a more enabling regulatory framework The focus of this thesis is on the private providers at the post-school level. The quality assurance regime was examined and contextualised to analyse what is required, and to determine how the private provider is impacted by the regulatory requirements for the establishment and operation of a private tuition provider in South Africa. The experience of private providers, CEOs of professional bodies, ETQA managers and ETD practitioners was investigated using a mixed methods research approach. The conclusion is a call for a far more streamlined system with a centralised oversight body, greater stakeholder consultation, less political interference and a deeper appreciation for the contribution that private providers make to the education of learners in South Africa. / Educational Leadership and Management / D. Ed. (Education Management)

An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. New technological advancements within Business Intelligence have also enabled companies to increase their competitiveness through improved decision support. The objective of this thesis is through a case study investigate how an insurance company could leverage its customer support as a source of creating shareholder value as well as how to apply trends within Business Intelligence for increased decision support. This was done through developing a conceptual model based on academic theory in order to provide a tool for analysis and development of a customer support. The research questions intends to investigate how an customer support can contribute to, and balance a focus on service quality, costs and sales in order to enhance shareholder value. A business driven approach was further used in order to understand how a customer support could leverage the emerging trends of Business Intelligence. This since the thesis also aims to provide some first insights into how to leverage the trends of mobile- and Self-Service- Business Intelligence within the customer support within insurance companies. The research emphasizes the need to have a holistic view of what drives value and costs with regard to the retention, growth and acquisition of customers when viewing the customer support as a source of value. The thesis concludes that both the trends of mobile- and Self-Service- Business Intelligence could enable an insurance company to gain new insights through utilizing existing internal as well as external data in order to conduct a more continuous and flexible analysis of important matters.

<p>As society works to reduce its reliance on fossil fuels, the demand for renewable energy and clean energy technologies continues to grow rapidly. Lessons learned from the ongoing electronics waste crisis necessitate closing material loops to secure supply chains and redirect valuable resources away from the landfills.</p><p> </p><p>Inspired by the principles of industrial ecology, the circularization of renewables is demonstrated by applying the notion of Life Cycle Symbiosis (LCS), an extension of Industrial Symbiosis (IS). This is achieved by identifying waste streams that may have value as potential raw material/feedstock and the subsequent development of industrial synergies in the context of end of life (EoL) photovoltaics (PVs). Per metric ton of EoL PVs, the avoided global warming potential (GWP) and ecotoxicity impacts were calculated to be as high as 2750 kg CO₂ eq and 32,000 CTUe respectively, while the water savings and electricity savings were over 37,000 m³ and 3600 MJ. Building upon this work, a hybrid multi objective optimization (MOO) method was proposed to support the creation of industrial synergistic networks or eco industrial parks (EIPs). The hybrid method addresses the challenges associated with the early design and development stages of EIPs (supply, demand, potential synergies, etc.), and also those in relation to considering multiple conflicting sustainability objectives.</p><p> </p><p>Apart from addressing material scarcity, rising pollution levels and exposure to toxins, recovery and circularization may also contribute towards stabilizing feedstock prices. Supply chains for renewables and clean energy technologies are brittle because of risks associated with possible supply deficits stemming from complex geo-political situations and oligopolies. This can translate to price fluctuations among high-value, critical materials on which clean energy technologies rely. In order to ensure a smooth transition to a clean energy technologies, and one that is also sustainable, it is vital to assess the impact of these very complexities on the market dynamics for the critical material feedstocks. To this end, a system dynamics model has been developed to capture price trends of rare earth elements (REEs) used in EVs under varying market scenarios. The proposed model aims to aid automobile manufacturers in developing effective business strategies as they work towards electrifying their vehicle fleets.</p><p>This thesis reports on the development of some strategies rooted in industrial ecology to prevent renewables and clean energy technologies from themselves becoming environmental liabilities in the future.</p>

No description available.