Plusieurs facteurs importants interviennent dans la dynamique concurrentielle des chaînes logistiques, à savoir les caractéristiques structurales et relationnelles. Nous optons dans ce travail doctoral pour l'étude des registres relationnels afin de comprendre le rôle des réseaux sociaux dans la construction d'une capacité de coordination au sein des chaines logistiques. Le champ d'investigation est celui du prestataire logistique de dernière génération dénommé 4PL, dont le métier consiste à concevoir et à orchestrer des systèmes logistiques sans pour autant posséder d'actifs matériels. Afin de faire la lumière sur cette problématique, nous mobilisons trois cadres d'analyse, à savoir le management inter-organisationnel, l'approche par les réseaux sociaux et la prestation logistique. La démarche empirique s'est appuyée sur l'analyse du discours de personnes évoluant dans des entreprises ayant mis en oeuvre une prestation 4PL. Les résultats de notre recherche doctorale soulignent qu'il faut tenir compte de valeurs aussi bien économiques que sociales, comme la confiance et les liens interpersonnels, pour dynamiser les relations inter-organisationnelles. Ces valeurs sociales facilitent le travail de coordination du 4PL au sein des chaînes logistiques et légitiment son pilotage. / Several important factors are involved in the competitive dynamics of supply chains: namely the structural and relational characteristics. In this doctoral research we choose to use the relational register in order to understand the role of social networks in building coordination capacity within supply chains. The field of investigation is the Fourth Party Logistics (4PL), whose job is to design and orchestrate logistics systems without ownership of physical assets. To shed some light on this issue we engage three analytical frameworks: the inter-organizational management, the social networks paradigm and logistics services. The empirical approach was based on discourse analysis of people operating in 4PL companies. The results of our study highlight that we must rely on economical as well as social values, such as trust and interpersonal ties, in order to maintain and boost inter-organizational relationships. These social values facilitate 4PL's coordination within supply chains and legitimize its control.

Submitted by Jinlong Huo (thassiafgv@gmail.com) on 2018-04-03T19:44:54Z No. of bitstreams: 1 Jinlong Huo- Dissertation.pdf: 664289 bytes, checksum: 9edf2cf8666e879beaf88d10ee2dbb92 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2018-04-10T16:02:53Z (GMT) No. of bitstreams: 1 Jinlong Huo- Dissertation.pdf: 664289 bytes, checksum: 9edf2cf8666e879beaf88d10ee2dbb92 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2018-04-13T12:46:18Z (GMT) No. of bitstreams: 1 Jinlong Huo- Dissertation.pdf: 664289 bytes, checksum: 9edf2cf8666e879beaf88d10ee2dbb92 (MD5) / Made available in DSpace on 2018-04-13T13:06:50Z (GMT). No. of bitstreams: 1 Jinlong Huo- Dissertation.pdf: 664289 bytes, checksum: 9edf2cf8666e879beaf88d10ee2dbb92 (MD5) Previous issue date: 2017-12-05 / Leaning from external sources is a crucial but challenging task for improving team performance. Using the role-based team composition approach, we investigate how traits of team members in different roles—spanners and receivers—influence a team’s ability to benefit from its external advice ties. We argue that the interplay between spanners’ learning goal orientation and receivers’ agreeableness affect the influence of teams’ external advice ties on team performance. In 88 teams working over the course of 14 weeks, we find that team external advice ties influence team performance more positively when spanners’ learning goal orientation and receivers’ agreeableness are high. We discuss both theoretical and managerial implications of our findings.

Cette recherche porte sur les mécanismes d’ajustement des différentes urbanités en présence à Casablanca, principale métropole du Maroc, par le biais de l’étude de l’appropriation d’espaces publics par des pratiques déviantes. La question des rapports mutuels entre les citadins déviants et l’ensemble des acteurs de la ville (citadins ordinaires et acteurs institutionnels de l’aménagement), incarnée dans le processus d’aménagement urbain du centre-ville à partir de 2002, permet de mettre en évidence l’importance de la visibilité de la transgression des normes sociales. Ces projets contraignant les citadins déviants à réadapter leurs lieux de vie à l’injonction à une urbanité policée sont analysés au regard des limites des compétences des citadins en situation de vulnérabilité et interrogent l’aménagement dans sa capacité à intégrer toutes les composantes sociales de la ville. Dans une démarche de type ethnographique, explorer l’articulation du lien social à la morphologie urbaine permet de comprendre les transformations des valeurs à l’oeuvre dans des situations de déviance, révélatrices de changements affectant les formes familiales et l’ensemble de la société marocaine, pour les hommes et les femmes en quête d’individuation. / This research is a study of the adjustment of different urbanities present in Casablanca, Morocco’s main metropolis, where public spaces are appropriated by city-dwellers for their deviant practices. The issue of mutual relations among the city-dwellers and all the city stakeholders (ordinary city-dwellers and institutional players involved in planning) embodied in the urban planning process of the city center since 2002 highlights the importance of visibility of the transgression of social norms. The development projects, which force deviant city-dwellers to readjust their living places to a constraining civilized urbanity, are analyzed in terms of the limitations of the competencies of these city-dwellers, who are in a vulnerable situation. The projects also call into question urban planning in its ability to incorporate all the social components of the city. Using an ethnographic approach to explore the relationship of social ties with urban morphology helps to understand the transformations of values at play in situations of deviance, which reveal changes in family structure and the entire Moroccan society for men and women in search of individuation.

Made available in DSpace on 2016-06-02T19:51:21Z (GMT). No. of bitstreams: 1 DissRBS.pdf: 1471006 bytes, checksum: 0193fcfa0f4b5e8f1016b759f9d4a401 (MD5) Previous issue date: 2006-06-02 / Universidade Federal de Minas Gerais / Technology based firms (TBFs) and technology innovation process studies attract several fields of research. According to social networks concepts, the activities of organizations are affected by the relationship between them. This research aims to verify the existence of cooperation networks towards product innovation between TBFs in São Carlos, Araraquara and Ribeirão Preto from the medical and dental device industry and characterize their strength. In that sense, a study of the social network theory and its main concepts, TBFs and industry characteristics is carried out. The development of a methodology and analysis takes place. Variables such as strength of ties and network structure are considered in the analysis. Among the different actors in different networks, those with high centrality measure and importance are distinguished. Results show that cooperation ventures between TBFs are few, instead, many relations with universities and research institutes towards product development are present. Weak and strong ties can be found in this environment. Important actors that influence TBFs and the product development and innovation are market fairs, standardization agencies, trade associations and universities. / As empresas de base tecnológica (EBTs) e os estudos de processos de inovação tecnológica despertam interesse em diversos campos de estudos. Segundo os conceitos da teoria de redes sociais, as formas de relacionamento entre organizações afetam suas atividades. Este trabalho tem como objetivo verificar a existência de redes de cooperação para inovação em produto entre EBTs da região de São Carlos, Araraquara e Ribeirão Preto do setor de equipamentos médico-hospitalar-odontológicos, e caracterizá-las quanto à força da ligação. Para tanto é realizado um estudo da teoria de redes sociais, destacando seus conceitos para analisar uma possível rede de EBTs e uma caracterização das EBTs e do setor considerado. O desenvolvimento de uma metodologia e modo de análise destas relações é realizado. Variáveis como força da ligação e estrutura da rede são consideradas nas análises. Dentre os diferentes atores das redes formadas, são destacados aqueles com índices de centralidades altos e que possuam importância nas diversas redes construídas. Os resultados obtidos pela pesquisa sinalizam poucas relações de cooperação entre EBTs, mas diversas ligações com universidades e centros de pesquisa para o desenvolvimento de produto. Verificou-se também a existência de ligações fracas e fortes nesse ambiente. Atores importantes para o desenvolvimento são os eventos, agentes certificadores, associações de classe e universidades, que influenciam a ação das EBTs.

Esta pesquisa investiga uma categoria de pessoas portadoras, principalmente, de deficiências mentais, associadas também a deficiências físicas, popularmente denominadas de bobos, que, embora em processo de desaparecimento, ainda moram na comunidade da Cidade de Goiás, Estado de Goiás. Estes bobos emergem de uma extensa rede complementar de papéis, participando do cotidiano da cidade há mais de cem anos. Vivem no interior das famílias, nas praças públicas, ou na única instituição que os abriga, o Asilo São Vicente de Paulo. Em sua grande maioria procederam de regiões vizinhas ou da zona rural, ainda que muitos provenham de famílias do lugar. Foram absorvidos de maneira indiscriminada e naturalizada na convivência cotidiana. Com eles foi estabelecido um tipo de relação social sustentado por costumes muito arraigados. Foram adotados e criados pelas famílias, que se valeram de suas deficiências mentais para submetêlos. Em troca de casa e comida prestaram toda sorte de serviços domésticos. Eram treinados para a execução de trabalhos árduos e mecânicos que a topografia da cidade e as falhas estruturais dos serviços urbanos impuseram aos habitantes. A explicação e justificativa para sua existência e o tratamento que recebem se apoiam na formulação generalizada de que os bobos são fruto de relações consanguíneas, quando não incestuosas, que, neste trabalho, é denominada de consanguinidadecausa. Esta pesquisa converge elementos da psicologia social, psicanálise, antropologia, neurologia e genética para a análise desta explicação e justificativa. As vertentes destas disciplinas permitem a crítica das relações sociais no cotidiano, revelando suas origens, desvelando referenciais ideológicos, favorecendo a desmontagem de estereótipos e justificativas escamoteadoras das condutas de dominação e submissão que a comunidade pratica, de forma naturalizada, na relação com seus bobos. Este trabalho se alicerça, de um lado, em fontes documentais e bibliográficas e, de outro, em entrevistas realizadas no interior da comunidade, envolvendo os próprios bobos, as famílias que os abrigam, a instituição que os recolhe e figuras representativas da cidade. Caracterizandose como um Estudo de Caso, esta tese foi dividida em três partes temáticas, que se articulam, conferindolhe unidade analítica. A primeira intitulase Bobos de Goiás: reminiscências subjacentes; a segunda, Investigando os bobos da Cidade de Goiás, e a outra, O trabalho de campo na Cidade de Goiás / This research investigates a category of people with, mainly, mental disabilities, also associated to physical deficiencies, who are popularly known as bobos. Although they are becoming rarer, they can still be found in the community of Cidade de Goiás, in the State of Goiás. These bobos come from an extensive complementary network of roles, taking part in the everyday life of the town for over one hundred years. They live with host families, in the public squares, or in the only institution that gives them shelter, the São Vicente de Paulo Asylum. Most of them come from neighboring or from rural areas, but many come from families who live in town. They have been absorbed indiscriminately and incorporated into the community everyday life. A specific kind of social relationship supported by ingrained customs has been established with them. They were adopted and raised by families, who used their disabilities to assure their submission and the performance of all kinds of menial tasks, in exchange for room and board. They were trained to do the hard mechanical jobs that the topography of the town and the structural flaws in urban services imposed on its inhabitants. The explanation and justification for their existence and the kind of treatment they receive are based on a generalized concept that the bobos are the result of consanguineous relationships, when not incestuous, and in this work they are called consanguineouscause. This research combines elements of social psychology, psychoanalysis, anthropology, neurology and genetics to analyze the explanation and justification. The approach of these disciplines allows for a critique of everyday social relationships, revealing their origins, uncovering ideological references, favoring the deconstruction of stereotypes and the covering up of justifications for the conduct of domination and submission that is practiced in a naturalized way by the community in its relationship with its bobos. This work is based, on the one hand, on documents and bibliographical sources, and on the other, on interviews in the community with the bobos themselves, the families that took them in, the institution that shelters them, and with prominent members of the town. It may be characterized as a case study, and is divided in three thematic parts that articulate and confer an analytical unity. The first is entitled bobos from Goiás: underlying reminiscences; the second, investigating the bobos in Cidade de Goiás, and another, The field work at Cidade de Goiás.

Made available in DSpace on 2016-03-15T19:34:27Z (GMT). No. of bitstreams: 0 Previous issue date: 2015-08-06 / Universidade Presbiteriana Mackenzie / The present work aims to provide a general panorama of Brazilian anti-corruption system with the scope of checking in which dimention the current public probity control mechanisms are effective, as well as, on the contrary, if there are legal instruments which, despite appearing to protect probity, actually, militate against it. The study seeks to investigate the links between policy corruption and the current stage of democratic representation in the contemporary state. This work raises three hypothesis about political affairs that relate with probity. The first regards party-voter links and its reflexes, including the private financing of electoral campaigns, the re-election, the need to create mechanisms that oblige governments to fulfill campaign promises and the possibility to carry out the policy reform through specific constituent assembly. The second theme is the nomination of high state authorities, including the Superior Courts, questioning the existence of political nominations for positions that require knowledge of a technical nature. The final hypothesis regards the unreasonable growth of commissioned positions in the government. Finally, the research indicates some elements which would have the power to strengthen the protection of integrity, as the growth in public administration transparency, the articulation of institutions involved in probity protection, the universalization of public services, valuing career servers, the protection of whistleblowers and citizenship education. / O presente trabalho pretende fornecer um panorama geral do sistema brasileiro anticorrupção com o escopo de aferir em que medida os atuais mecanismos de controle da probidade pública são eficazes, bem como, ao revés, se existem instrumentos legais que, a despeito de aparentarem tutelar a probidade, na verdade militam contra ela. O estudo busca, ainda, investigar os vínculos da corrupção política com o atual estágio da representação democrática no estado contemporâneo. No bojo do trabalho são levantadas três hipóteses de questões políticas que guardam relação com a probidade. A primeira trata dos vínculos partidários-eleitorais e seus reflexos, abrangendo o financiamento privado de campanhas eleitorais, a reeleição, a necessidade de criar mecanismos que obriguem os governantes a cumprirem as promessas de campanha e a possibilidade de realizar a reforma política por meio de assembléia constituinte específica. A segunda é a nomeação de altas autoridades de Estado, inclusive das Cortes Superiores, em que se questiona a necessidade da existência de nomeações de natureza política para cargos que demandam conhecimento de natureza técnica. A hipótese final toca o crescimento desarrazoado dos cargos em comissão. Por fim, a pesquisa indica alguns elementos que teriam o condão de fortalecer a proteção da probidade, ainda que de forma indireta, como o crescimento da transparência na administração pública, a articulação das instituições ligadas à tutela da probidade, a universalização de serviços públicos, a valorização dos servidores de carreira, a proteção de denunciantes (whistleblowers) e a educação para a cidadania.

Detta är en studie om de språkliga konflikter som pedagoger till arabisktalande elever upplever i matematikundervisningen. Det har visat sig vara ett problematiskt fenomen då det svenska språket är en central del av matematikundervisningen idag och därför kan vara svårt för andraspråkselever att kunna förankra och uttrycka sina kunskaper i matematik. Syftet med denna studie är att undersöka vilka språkliga anpassningar i matematik pedagoger anser sig göra för andraspråkselever. Detta har undersökts genom kvalitativa intervjuer av två verksamma pedagoger med arabisktalande elever i årskurs 3. För att undersöka och förklara hur pedagoger förstår och upplever fenomenet kring matematikunder-visning och andraspråkselever har en fenomenologisk teoriansats använts. Resultatet presenteras med hjälp av tidigare forskning och därmed sker analysen parallellt för att ge tydlighet och läsvänlighet. De slutsatser som kunnat dras utifrån studiens resultat är att språkutvecklande arbete är av stor vikt vid arbetet med andraspråkselever i matematik. / It is a study about pedagogue’s perception of the linguistic conflicts that Arabic speaking pupil expe-riences in the education of mathematics. It has been known that the Swedish language is a primal part of the education in math and therefor it becomes a problematic phenomenon. This difficulties appears because second language pupils have to show their mathematic knowledge and understanding in a foreign language. This purpose of this essay’s to examine and explain how pedagogues accommodate math education and how they experiences and work with math education and second language pupils. To examine the purpose of this study two qualitative interweaves has been done with two pedagogues who teaches Arabic speaking pupils (among others) in third grade. To examine and explain how these two pedagogues understands and experiences this phenomenon about math second languages pupils and math education has a phenomenological theory been used. The result of this study is represent in guidance with the previous science to analyze it’s outcome. This because to create lucidness in the text and to make it more readable. The conclusion that can been drawn from the result of this essay is that language developing work in mathematics education is an important and crucial part for second language pupils ability to success.

Le travail doctoral concerne l’étude des dynamiques de changement en faveur de pratiques éco-citoyennes et liées à la mobilité via la communication numérique engageante. La question de recherche qui en découle relève de la définition des conditions et des modalités portant sur la possibilité de transposer les travaux fondateurs antérieurs consacrés à la communication engageante dans le cadre élargi d’interactions médiatées et médiatisées sur l’internet, en milieu naturel.Pour tenter de répondre à cette question, nous avons situé notre propos dans un cadre théorique et méthodologique ouvert en montrant les relations entre la communication engageante et d’autres perspectives relevant du lien, du rite d’interaction ; nous abordons également la problématisation du changement individuel et collectif. Nos travaux apportent une contribution à la réflexion concernant la relation entre information et communication. Sur le plan empirique, nous avons mené une recherche-action dans une Université du Sud de la France. Il s’agissait, dans le contexte d’un partenariat avec cette institution, d’amener des étudiants à s’inscrire sur un dispositif Web de mise en relation de covoitureurs potentiels. Nous avons mené deux expériences mobilisant le paradigme de la communication numérique engageante.Notre approche, replacée dans les problématiques et la méthode de la recherche-action, n’est pas exempte de limites, notamment liées à une validité interne modérée par certains éléments hors de notre contrôle : facteurs historiques, mortalité expérimentale, variables parasites…Tous ces éléments sont présentés, discutés, mis en perspective. / This doctoral work relates to the study of change dynamics in favor of eco-friendly practices and tied to mobility through digital binding communication. The research question that ensues concerns the definition of the terms and conditions about the possibility of incorporating previous work on digital binding communication in the broader context of mediated and mediatized interactions on the internet, in a natural environment.In order to try answering this question, we set our discussion on an open theoretical and methodological framework by showing the relationships between binding communication and other perspectives concerning links, interaction rituals, we also broach upon the problematization of individual and collective change. Our work provides a contribution to the debate on the relationship between information and communication. From an empirical standpoint, we conducted an action research at a southern French university. Our goal was within the context of a partnership with this institution, to encourage students to register to a Web device putting potential carpoolers in touch. We conducted two experiments mobilizing the digital binding communication paradigm.Our approach, put in the context of the set of problems and the action research method is not without flaws, especially insofar as its internal validity is weakened by elements beyond our control: historical factors, experimental mortality, confounding variables…All these elements are presented, discussed, put into perspective.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This study aimed to analyze the relationship between the ties of workers with the organization and the leadership styles of managers in Public and Private Hospitals Nursing team in Rio Grande do Sul (RS). Therefore, we carried out a case study, descriptive and quantitative approach nature. The research sample consisted of 347 nurses, technicians and nursing assistants from a public and a private hospitals, located in the city of Porto Alegre/RS. To collect data, we used a research protocol (questionnaire) with closed items, divided into three parts: personal and occupational data; Ties to the Organization; and Leadership styles. Data analysis was performed using the software "Microsoft Excel" version 2010, SPSS version 18 and SAS version 9.1, by calculating descriptive statistics, groups comparison of techniques and correlation analysis - Pearson correlation coefficient. The data obtained in the analysis revealed that the correlations between the constructs all associations were positive, which indicates there is some form of direct relation between them. Considering the relationship between "Ties with the Organization" and "Leadership Styles" concluded for the study context, the Organizational Commitment correlated more strongly with the Transformational Leadership and its Intellectual Stimulation basis, as Organizational Consent also bound more strongly with this leadership and its base Charisma or Idealized Influence. At the same time, the Organizational Entrenchment was related significantly only with Leadership Absence, showing that, on this link, very little is perceived by employees as of leadership responsibility. From these results, we can say that the ties that workers develop with their organizations are related to leadership styles of their managers, or the absence of these, some with a stronger intensity, other weaker, but all positively associated. / Este estudo teve como objetivo analisar a relação entre os vínculos dos trabalhadores com a organização e os estilos de liderança dos gestores na equipe de Enfermagem de Hospitais Públicos e Privados no Rio Grande do Sul (RS). Para tanto, realizou-se um estudo de caso, de natureza descritiva e abordagem quantitativa. A amostra da pesquisa foi composta por 347 enfermeiros, técnicos e auxiliares de enfermagem de um Hospital público e um Hospital privado, localizados na cidade de Porto Alegre/RS. Para a coleta de dados utilizou-se um protocolo de pesquisa (questionário) composto por itens fechados, divididos em três partes: Dados pessoais e ocupacionais; Vínculos com a Organização; e, Estilos de Liderança. A análise dos dados foi realizada com o auxílio dos softwares Microsoft Excel versão 2010, SPSS versão 18 e SAS versão 9.1, por meio de cálculo de estatísticas descritivas, técnicas de comparação de grupos e análise de correlação - coeficiente de correlação de Pearson. Os dados obtidos nessa análise revelaram que, entre as correlações dos construtos, todas as associações foram positivas, o que indica haver alguma forma de relação direta entre estes. Considerando a relação entre Vínculos com a Organização e Estilos de Liderança concluiu-se, para o contexto de estudo, que o Comprometimento Organizacional se correlacionou mais intensamente com a Liderança Transformacional e sua base Estimulação Intelectual, à medida que o Consentimento Organizacional também se ligou mais fortemente com essa liderança e sua base Carisma ou Influência Idealizada. Ao mesmo tempo, o Entrincheiramento Organizacional relacionou-se significativamente apenas com a Ausência de Liderança, demostrando que, em relação a este vínculo, muito pouco é percebido pelos colaboradores como de responsabilidade da liderança. Diante desses resultados, é possível afirmar que os vínculos que os trabalhadores desenvolvem com suas organizações estão relacionados aos estilos de liderança dos seus gestores, ou a ausência destes, sendo algumas com uma intensidade mais forte, outras mais fracas, mas todos positivamente associados.

There is growing interest in applying information and communication technology (ICT) in healthcare. The attention to ICT stems from several factors: costs of healthcare, high prevalence of somatic diseases, longer life expectancy and technological advancements. The quest to meet the growing healthcare needs has led authorities to allocate resources to develop technological solutions. Although this research investment is helpful for the information technology sector, these projects face challenges in working with multidisciplinary teams, recruiting participants and moving research to practice. This dissertation investigates the potential of ICT use in psychosocial support communication designed for people with emotional distress associated with a somatic disease (PEDASDs). The research aims to deliver design principles (DPs) for these ICTs, for three stakeholder groups: nurses, therapists and PEDASDs. The DPs focus on communication between these stakeholder groups and not on the overall ICT design. An interpretative approach was adopted to investigate the stakeholders’ unique ICT requirements. This method allows insights into the stakeholder’s world. Three studies, using semi-structured interviews, at oncology facilities in two healthcare system models (Trinidad & Tobago and Sweden), provide the empirical data. The stakeholders revealed not only their communication support needs but also other issues including the practical distresses of living with a chronic disease, limited support, lack of information, unwillingness to associate with other PEDASDs, professionalism between healthcare providers and disconnected healthcare services. Common ground, bridges and weak ties provide the theoretical framework to explore the findings. Eight DPs emerged from the studies: the healthcare system model, need to educate the stakeholders, ICT customisation, support of stakeholders’ information needs, allow access to external resources, support multidisciplinary team communication, support for self-care and support for significant others. The findings could potentially serve as a guide for ICT projects that develop artefacts for psychosocial support and provide a theoretically grounded understanding of stakeholder communication and relationships. The potential for future work includes investigating the issues of legislation and ethics, studying the needs of significant others, exploring the potential for ICTs in other healthcare system models (particularly the out-of-pocket health system) and examining the impact of social media on psychosocial support. / Det finns ett växande intresse att använda informations- och kommunikationsteknologi (IKT) inom hälso- och sjukvården. Intresset för IKT påverkas av flera faktorer: sjukvårdens kostnader, prevalensen av somatiska sjukdomar, ökad medellivslängd och teknologiska framsteg. Utmaningen att hantera de växande sjukvårdsbehoven har lett till att statliga myndigheter har allokerat resurser för att utveckla teknologiska lösningar. Trots att forskningsinvesteringarna gynnar informationsteknologisektorn i stort möter de konkreta forskningsprojekten utmaningar såsom arbete inom tvärvetenskapliga grupper, rekrytering av deltagare till studier samt implementering. Denna avhandling undersöker möjligheten att använda IKT för kommunikation av psykosocialt stöd eller vård (care). Detta stöd är utformat för personer med emotionella problem relaterade till en somatisk sjukdom (PEDASD). Forskningen syftar till att leverera designprinciper (DP) för tre intressegrupper som använder IKT: sjuksköterskor, terapeuter och PEDASD. Designprinciperna fokuserar på kommunikation mellan de tre intressegrupperna och inte på den övergripande IKT-designen. Ett tolkande tillvägagångssätt har använts för att undersöka intressegruppernas unika IKT-krav och önskemål. Denna metod gör det möjligt att studera intressegruppernas upplevelser. Tre undersökningar, som baseras på semistrukturerade intervjuer, har genomförts vid avdelningar för onkologisk vård inom två sjukvårdssystemmodeller i Trinidad & Tobago respektive Sverige. Studiens empiriska data utgörs av intervjuerna. Data har sedan analyserats utifrån det teoretiska ramverket: Common ground, bridges och weak ties. I sina svar nämnde intressegrupperna inte enbart deras behov av kommunikationsstöd, utan också annat som till exempel praktiska problem att leva med en kronisk sjukdom, begränsat stöd, brist på information, ovillighet att förknippas med andra PEDASD, de professionella relationerna mellan sjukvårdens olika yrkesgrupper samt avsaknaden av koordination inom sjukvården. Analysen resulterade i åtta designprinciper: sjukvårdssystemmodellen, behovet av att utbilda intressegrupperna, IKT-anpassning, stöd för intressegruppernas informationsbehov, tillgång till externa resurser, stöd för kommunikation inom tvärvetenskapliga forskargrupper, stöd för självhjälp och stöd till närstående. Resultaten har potential att fungera som en guide för IKT-forskningsprojekt som utvecklar artefakter för psykosocialt stöd och som presenterar en teoretiskt grundad förståelse av intressegruppers kommunikation och relationer. Resultaten pekar också på behovet av framtida forskning om lagstiftning och etik, nära anhörigas behov, potentialen för IKT inom andra sjukvårdssystemmodeller (i synnerhet system där patienter betalar mer själva) samt sociala mediers inverkan på psykosocialt stöd.