La protection pénale du consommateur conduit à envisager une union entre le droit pénal et le droit de la consommation, laquelle n’est pas évidente. En effet, le premier est tourné vers la protection de la société alors que le second a pour objet la protection d’une personne, le consommateur. Si l’intégration de l’action de groupe tend à donner au droit de la consommation une dimension plus collective, ces deux matières conservent cependant des finalités distinctes. Malgré l’opposition, le constat est sans appel : un rapprochement existe mais, surtout, la protection pénale semble être omniprésente. Dès lors, pourquoi y-a-t-il un recours quasi-systématique au droit pénal ? Ce recours est-il légitime ? De fait, la finalité de la protection et la nature de celle-ci sont incertaines. En réalité, il apparaît que, d’une part, le but poursuivi est essentiellement la protection du marché, et que, d’autre part, les méthodes empruntées au droit pénal traduisent plus une volonté de régulation que de répression classique. Le consommateur bénéficie bien d’une protection renforcée, mais sur un double constat : d’abord, elle n’est pas directe, ensuite, elle est la conséquence d’une dénaturation sensible du droit pénal. La création de nombreuses sanctions administratives par la loi Hamon du 17 mars 2014 ne peut que conforter cette évolution, tout comme la récente recodification à droit constant opérée par l’ordonnance du 14 mars 2016 ne la contredit en rien. / Criminal protection of the consumer leads to the consolidation of criminal and consumer laws. This burden on business is not obvious. Indeed, the criminal law is geared towards the protection of society whereas the purpose of the consumer law is to give redress to individuals, who, in this case, is the consumer. Regardless of whether introducing the concept of group action would give a more collective dimension, the criminal and consumer law retain distinct purposes. Despite arguments to the contrary, the findings are clear: common ground does exist but, more importantly, protection derived from the criminal law seems to be the sole solution used. We may ask why this near-systematic use of the criminal law should exist and if it is justified. Indeed, the aim of this type of protection and its nature are uncertain. Pragmatically, it would appear that the aim is mainly market protection yet the techniques borrowed from criminal law translate more into a willingness to regulate than to formally punish. The consumer does indeed benefit from enhanced protection but this comes with two costs: firstly, it is indirect thus it is a noticeable misrepresentation of the criminal law. Secondly, the creation of a plethora of administrative sanctions by the “Hamon law” of March, 17 2014 serves only to confirm this evolution.The ordinance of March 14, 2016 only reinforces this trend.

L'agriculture biologique est issue d'une longue lutte du consommateur et du citoyen pour connaître et contrôler la qualité de son alimentation. Sa popularité montante confirme que la disponibilité de l'information sur l'offre joue un rôle économique et social central auprès de la demande. Cette tendance appuie l'émergence d'un nouvel élément au sein du corpus des droits de la personne : le droit à l'information. Cette étude aborde les étapes de sa formation et prend pour exemple la filière agroalimentaire biologique. Elle représente un modèle avant-gardiste de l'hybridation entre le droit privé et le droit public. Nous examinons en premier lieu comment l'activité des secteurs agroalimentaires civils et privés a contribué à fomenter le désir d'information du consommateur, pour ensuite le mettre en péril. Parallèlement à cela, nous proposons d'analyser les effets et l'influence du corpus de droits et de principes du développement durable sur la filière biologique, mais surtout sur la reconnaissance du besoin d'information pour le consommateur. Enfin, nous faisons un tour d'horizon de la réglementation publique de l'appellation biologique, de son label et de son étiquette. Pour cela, nous évaluons les mesures en place selon les critères de la véracité, de l'accessibilité et de l'exhaustivité de l'information divulguée au consommateur. À la lumière de notre analyse, le consommateur peut tirer ses propres conclusions sur les meilleures réponses normatives à ses besoins. Quelles mesures entre le droit transnational, le droit international et le droit national offrent le meilleur résultat? Laquelle de ces formes juridiques s'avère en mesure de promouvoir une consommation responsable où le consommateur ne fait plus face aux obstacles à son choix éclairé? / Organic farming is the result of a long struggle of the consumer and the citizen to know and control the quality of its food. Its rising popularity confirms that the availability of information on the supply plays a central role to economic and social demand. This trend supports the emergence of a new element within the corpus of human rights: the right to information. This study examines the stages of its formation and takes for example the organic food chain. It represents a pioneering model of hybridation between private law and public law. We first examine how the activity of civil and private sectors food helped foment the desire of consumer information, and then put it in jeopardy. Along with this, we propose to analyze the impact and influence of the corpus of rights and principles of sustainable development of the organic sector, but especially on the recognition of the need for consumer information. Finally, we present an overview of government regulation of the organic designation, its logo and its label. In order to do this, we evaluate the measures in place according to the criterias of accuracy, accessibility and completeness of the information disclosed to the consumer. In light of our analysis, the consumer can draw their own conclusions on the best normative responses to their needs. What measures between transnational law, international law and national law provide the best outcome? Which of these legal forms is able to promote a form of responsible consumption where consumers no longer face barriers to its choice?

La législation sur les clauses abusives, issue de l’article L. 132-1 du Code de la consommation, est d’application quotidienne. La notion de clause abusive n’en demeure pas moins confuse. Il est vrai que trente-cinq années d’applications erratiques ont contribué à la rendre peu accessible et peu prévisible, ce qui nuit à la sécurité juridique. Pour restaurer cette notion, une double démarche s’impose. Il faut, d’abord, la délimiter afin de réserver son application uniquement aux personnes qui méritent d’être protégées contre les clauses abusives et aux seules stipulations qui créent véritablement un déséquilibre significatif entre les droits et obligations des parties au contrat. La notion de clause abusive apparaît alors comme un mécanisme destiné à sanctionner les abus de la liberté contractuelle dans les contrats de consommation. Il faut, ensuite, procéder à l’identification de la notion de clause abusive en cherchant à définir et à caractériser le standard du déséquilibre significatif, notamment à l’aune des critères dégagés de la pratique. Chemin faisant, la notion de clause abusive s’impose comme une notion incontournable du droit de la consommation et, plus largement du droit des contrats, notamment en ce qu’elle participe au renouveau de la théorie générale du contrat. / The legislation on unfair terms set out by Article L. 132-1 of the French Consumer Code is applied on a daily basis. The notion of unfair terms nevertheless remains unclear. Thirty-five years of inconsistent and erratic application have indeed contributed to making this legislation inaccessible and difficult to predict, thereby damaging legal security. The reinforcement of this notion necessitates a two-pronged approach. First of all, the concept must be delimited in order to restrict application solely to those individuals requiring protection against unfair terms and only to those terms that genuinely do generate a material imbalance between the rights and obligations of the parties to the contract. The notion of unfair terms then becomes a mechanism aimed at sanctioning abuses of contractual freedom in consumer agreements. The concept must then be identified, by seeking to define and characterize the standard of material imbalance, in particular against the yardstick of criteria generated by practical application. In doing so, the notion of unfair terms becomes a central notion of consumer law and, more widely, of contract law, in particular with regard to its participation in the renewal of general contract theory.

Made available in DSpace on 2016-04-26T20:27:26Z (GMT). No. of bitstreams: 1 Liliane Kiomi Ito Ishikawa.pdf: 1578244 bytes, checksum: 2a90ca1f4c0339bd285fa3a435f79822 (MD5) Previous issue date: 2008-06-12 / Procuradoria Geral do Estado de São Paulo / The new role of the State which was brought forth by the current Federal Constitution (CF) compels that it not only guarantee, but also put the social rights into effect. This lead to a new set of problems that had not existed before, such as how to provide the rights of distributive nature that everyone is entitled. Although this is not a new responsibility, it still presents uncertainties and distinct interpretations concerning its scope, especially regarding the way to require the accomplishment of this new responsibility. This work discusses the role of the State concerning the duty of health , included in the CF. Primarily questioning if pharmaceutical assistance services, and the right of medicines to be provided by the State, are included in duty of health based on the warranty and advantages guaranteed by the Consumer Legislation. To study this State responsibility and its scope, this work discusses what would be the right of health and conjecture as to the form of its effectiveness, by performing a critical analysis of the interpretation of that right by the Judiciary power. This generally considers the conflicts under the individual perspective, according to Commutative Justice, without taking into the consideration that it is Social Law, applied to the whole society, where the rule to be applied should be Distributive Justice. Finally, this work analyzes the conclusion reached and the demand for drugs presented by the people, in an attempt to formulate a practical applicability, while considering that it is a right f the whole society, and that man and their dignity is the paradigm established as the central by the CF / O novo papel do Estado trazido pela atual Constituição Federal (CF), compelindo-o a não só garantir, como também efetivar os direitos sociais, leva a uma nova problemática até então inexistente, qual seja, a de como ele deve cumprir a tarefa de provedor desses direitos de natureza distributiva, a que todos fazem jus. Apesar de não ser uma atribuição tão nova, existem incertezas e interpretações díspares quanto à sua abrangência e especialmente à forma de se exigir o seu cumprimento. O enfoque do trabalho é o papel do Estado no tocante ao dever de saúde constante na CF, indagando se nesse dever está incluída a prestação de assistência farmacêutica e se é possível exigir medicamentos do Poder Público, utilizando-se das garantias e vantagens estipuladas na legislação consumerista. Para estudo dessa atribuição e aferição de sua abrangência, procura-se fazer um exame sobre o que seria o direito à saúde e conjecturar quanto à forma de sua efetivação, realizando uma análise crítica da interpretação desse direito pelo Poder Judiciário, que em geral analisa as lides sob a ótica individualista, aplicando-se a justiça comutativa, sem considerar que se trata de um direito social, destinado a toda a sociedade, em que a regra a ser aplicada deveria ser a da justiça distributiva. Ao final, faz-se uma análise entre a conclusão do trabalho e as demandas por medicamentos formuladas pela população, levando-se em consideração tratar-se de um direito de toda a sociedade e que o homem e a sua dignidade é o paradigma estabelecido como central na CF

Made available in DSpace on 2016-04-26T20:27:36Z (GMT). No. of bitstreams: 1 Renzo Gama Soares.pdf: 711346 bytes, checksum: facf3483b7543905f15fd5e5726fd4db (MD5) Previous issue date: 2008-06-24 / Strict liability, the one that doesn t need a negligent act to impose the damage doer the obligation to pay the victim for the damages caused, is getting more and more important in the judiciary system, since the end of he 19th century. Especially after the Civil Code of 2002, the analysis of this kind of torts became even more relevant for the Brazilian Law system because of the several cases in which it is applied, including especially the adoption of this system as a general clause statement. Because of this necessity, the present work intends to study the strict liability, especially concerning its axiological foundations, that for long are beyond the original idea of risk, and some microsystems where this kind of liability is applied. To accomplish this result, the paper was divided in two parts: the first one is used to study the fundaments of torts, since the private vengeance until the strict liability as we know nowadays; the second part is about some of the Microsystems that are not based on a negligent act to impose the damage doer the obligation to pay the victim for the damages caused in the Brazilian legal system. The study is done, as much as possible, in a comparative form with other foreign legislation. Some of them influenced the Brazilian legislator on the text of the 2002 Civil Code, but others just have a similar regulation on the matter, even if there is not any influence on Brazilian Civil Code. These comparative studies are done, as much as possible, based on foreign books that study local statutes, so we tried to avoid an interpretation of foreign legislation out of the country s cultural and social context / A responsabilidade civil objetiva, aquela que prescinde da culpa para sua análise e conseqüente imputação de obrigação de indenizar ao causador do dano, vem ganhando cada vez mais espaço no mundo jurídico, desde o final do século XIX. Especialmente com o advento do Código Civil de 2002, a análise desta espécie de responsabilidade passou a ser ainda mais relevante para o Direito brasileiro, em razão das inúmeras previsões deste tipo de responsabilização neste corpo legislativo, inclusive e especialmente com a adoção deste sistema por meio de uma cláusula geral. Em razão desta necessidade, o presente trabalho tem por objetivo analisar a responsabilidade civil objetiva, especialmente no tocante aos seus fundamentos axiológicos, que ultrapassam a originária hipótese de risco, e alguns microssistemas jurídicos em que tal espécie de responsabilidade é aplicada. Para tanto o trabalho foi dividido em duas partes: a primeira cuida da análise dos fundamentos da responsabilidade civil, desde a vingança privada até a responsabilidade objetiva dos tempos atuais; a segunda parte diz respeito especificamente a alguns microssistemas jurídicos que dispensam a culpa para a imputação civil dos danos no ordenamento jurídico brasileiro. A análise, sempre que possível, é feita de forma comparativa com outros ordenamentos jurídicos que influenciaram o legislador de 2002, ou apenas possuem regramento parecido, mesmo que não haja uma relação de influência na legislação brasileira. Tais análises comparadas são feitas, sempre que possível, com base em doutrinas estrangeiras que analisam os textos legais dos respectivos países, de forma a se evitar interpretação do texto legal estrangeiro fora do contexto cultural e social daquele país

Made available in DSpace on 2016-04-26T20:29:58Z (GMT). No. of bitstreams: 1 Beatriz Quintana Novaes.pdf: 536073 bytes, checksum: f4ff4d6b1c64cedae6cafed7a80709c8 (MD5) Previous issue date: 2009-10-29 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This paper aims to demonstrate that consumers no longer consumes option or the wishes of their whims, but rather to satisfy their most needs simple things, and thereby being at the mercy of the supplier market consumption, sometimes, even without options to choose from, hence its patent vulnerability. Thus, the intention is to demonstrate that before the patient up as a fundamental right, the consumer's right is human rights cross in all its dimensions, as innate to human beings, regardless of grant aid. Finally, we intend to show that, notwithstanding the consumer´s right be human rights, cutting across all its dimensions, must be weighted with the free initiative of the supplier, by the court proportionality, determined by the principle of reconciliation of relationship consumption / O presente trabalho pretende demonstrar que o consumidor não mais consome por opção ou nos anseios de seus caprichos, mas, sim, para satisfação de suas mais comezinhas necessidades; e, com isso, fica a mercê do fornecedor no mercado de consumo, muitas vezes, inclusive, sem opção de escolha, daí a sua patente vulnerabilidade. Com isso, a intenção é demonstrar que antes da positivação constituição como direito fundamental, o direito do consumidor é direito humano transversal em todas as suas dimensões, porquanto inato ao homem, independentemente de outorga estatal. Por fim, pretendemos mostrar que, não obstante o direito do consumidor ser direito humano, transversal em todas as suas dimensões, deve haver ponderação com a livre iniciativa do fornecedor, por juízo de proporcionalidade, determinado pelo princípio da compatibilização da relação de consumo

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-06-01T14:40:53Z No. of bitstreams: 1 dimensao_informacao.pdf: 1069134 bytes, checksum: 37abd7ec53fe58b83929bcc38af1e372 (MD5) / Made available in DSpace on 2015-06-01T14:40:53Z (GMT). No. of bitstreams: 1 dimensao_informacao.pdf: 1069134 bytes, checksum: 37abd7ec53fe58b83929bcc38af1e372 (MD5) Previous issue date: 2011-03-21 / CNPQ – Conselho Nacional de Desenvolvimento Científico e Tecnológico / A sociedade tem enfrentado, hodiernamente, um elevado nível de insegurança e complexidade, agravado principalmente pelo advento das altas tecnologias. Para além de seus benefícios, elas também exponenciam riscos que se revestem de características globais e indivisíveis. O trabalho proposto tem como objetivo geral analisar a dimensão que a informação assume no âmbito do direito ambiental e do direito do consumidor, a partir da comunicação do risco biotecnológico e nanotecnológico. Nesse passo, esses novos direitos encontram-se em um mesmo contexto histórico do homem, pois transcendem a individualidade, tratando da proteção, dos direitos e dos deveres difusos e coletivos. Considerando que os sujeitos de direitos mais vulneráveis aos perigos e consequências advindos da biotecnologia e nanotecnologia são o meio ambiente e o consumidor, o trabalho proposto pretende responder às seguintes perguntas: de que maneira o direito ambiental e o direito do consumidor gerenciam esses riscos e os comunicam à sociedade? Ainda, se o risco é algo que remete ao tempo futuro, de que forma o sistema jurídico pode, dentro desse contexto, operacionalizar-se, com efetividade, a partir da formação de vínculos com o futuro? Para responder a essas perguntas, utilizar-se-ão os aportes fornecidos pela Teoria dos Sistemas Sociais, por apresentarem um novo modelo epistemológico, mais apto a explicar as relações do sistema jurídico com a sociedade. Para um tratamento adequado do risco, analisar-se-ão as relações estabelecidas entre o Direito, a ciência e a tecnologia no seu gerenciamento, bem como a importância de se estabelecerem novas observações jurídicas. Constatou-se que esse processo se dá, principalmente, por mecanismos que privilegiam a produção da informação e a consequente comunicação dos riscos, com o objetivo de tutelar o meio ambiente e os consumidores. / The society has faced in our times a high level of uncertainty and complexity, especially aggravated by the advent of high technology. In addition to their benefits, they also magnify the risks that are of global features and indivisible. The proposed work aims analyzing the extent that information plays in the field of environmental law and consumer law, from the risk communication biotechnology and nanotechnology. In this step, these new rights are in the same historical context of man, for transcending the individuality, dealing with the protection, rights and obligations of diffuse and collective. Whereas the subjects of rights is more vulnerable to the dangers and consequences arising from biotechnology and nanotechnology, are the environment and the consumer, the proposed work aims to answer the following questions: how the environmental law and consumer law manage such risks and inform the society? Still, if the risk is something that refers to the future time, how the legal system can, within this context, operational effectiveness with the formation of links with the future? To answer these questions the present study uses the contribution provided by the Theory of Social Systems, by presenting a new epistemological model, able to explain the relations of the legal system and society. For an appropriate treatment of risk, it will analyze the relations between law, science and technology in its management, as well as the importance of establishing new legal observations. It has been that this process occurs mainly by mechanisms that favor the production of information and the consequent risk communication, aimed at protecting the environment and consumers.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-07-20T14:40:27Z No. of bitstreams: 1 Dirceu Baccin.pdf: 2171261 bytes, checksum: a40f5d6814fa1b064eb85b2e99dd578b (MD5) / Made available in DSpace on 2015-07-20T14:40:27Z (GMT). No. of bitstreams: 1 Dirceu Baccin.pdf: 2171261 bytes, checksum: a40f5d6814fa1b064eb85b2e99dd578b (MD5) Previous issue date: 2015-05-19 / Nenhuma / O presente estudo examina os impactos das normas de defesa do consumidor brasileiras, com base na Análise Econômica do Direito, perante as redes varejistas de eletrodomésticos, fornecedores e consumidores. O estudo visa aproximar o enfoque econômico com as políticas públicas e analisa a necessidade das constantes intervenções do Estado no direito consumidor brasileiro. A abordagem do trabalho teve um enfoque qualitativo de natureza exploratória, que dará suporte para uma pesquisa mais aprofundada do tema, para aproximar ainda mais a Análise Econômica do Direito com o Direito do Consumidor brasileiro. Os principais resultados da pesquisa indicam que as normas de defesa do consumidor brasileiras trouxeram como impactos econômicos o aumento das vendas, conseqüentes da regulamentação do mercado e da segurança jurídica vislumbrada, juntamente com o aumento de burocracia interna e dos custos das empresas, que em parte são repassados aos consumidores e aos fabricantes. / This study examines the impacts of Brazilian consumer protection standards, based on Economic Analysis of Law, before the home appliance retailers, suppliers and consumers. The study aims to bring economic approach to public policies and examines the need for constant government intervention in the Brazilian consumer law. The labor approach had a qualitative focus exploratory in nature, which will provide support for further research theme, to further approach the Economic Analysis of Law with the Law of the Brazilian consumer. The main results of the research indicate that the Brazilian consumer protection standards brought as economic impacts increased sales, consequent regulation of the market and the envisaged legal certainty and increased internal bureaucracy and business costs, which in part are passed on to consumers and manufacturers.

Économiquement et politiquement, la société occidentale est menée par deux ensembles que sont l’Union européenne et les États-Unis d’Amérique. D’un point de vue juridique, cette distinction répond à une autre qu’est celle entre les États de tradition romano-germanique et ceux de common law. Aujourd’hui, cette distinction s’estompe tant ces deux systèmes juridiques se confondent. Sur la forme d’abord, les droits de common law recourent de manière croissante aux droits statutaires, et inversement les droits continentaux laissent une place grandissante à la jurisprudence et notamment à celle de la Cour de Justice de l’Union européenne. Sur le fond ensuite, ces deux systèmes juridiques et leurs pendants économiques s’unifient autour d’une économie de marché qu’ils souhaitent protéger des comportements nuisibles aux consommateurs, aux concurrents, et donc in fine au marché lui-même. Or, cette protection nécessite, notamment, d’imposer une loyauté lors de l’emploi de pratiques commerciales par des professionnels vis-à-vis de consommateurs.C’est pourquoi, le 11 mai 2005, a été promulguée une directive relative aux pratiques commerciales déloyales des entreprises vis-à-vis des consommateurs qui harmonise de façon maximale la qualification de ces pratiques sans traiter de leur régime juridique. Dès lors, il semble nécessaire de comparer les systèmes européen et anglo-américain, notamment par la considération de la théorie des economic torts, afin d’étudier si ces derniers pourraient s’enrichir l’un de l’autre. Il sera ainsi démontré que si la qualification poursuit les mêmes raisonnements, la réaction face à de tels comportements est quant à elle plus nuancée. / Economically and politically, the Western society is led by two main sets which are the European Union and the United States of America. Juridically, this distinction matches with a more general one wich can be observed between traditional romano-germanic states and those submitted to the common law. Nowadays, this distinction tend towards disappearance because of the intermingling of these two legal systems. Indeed, regarding the form first, common law states resort more and more to statutory laws, and conversely, traditional romano-germanic laws leave a growing room for the case law, and especially, for the jurisprudence of the European Court of Justice. In substance then, because those two legal systems correspond to two economic systems unified around a market economy. They want to protect it against damaging behaviours for consumers, competitors, and in fine for the market itself But this protection require in particular to order fairness during the use of business-to-consumer commercial practices. That is why, the European Parliament and the Council, announced a directive concerning unfair business-to-consumer commercial practices in the internal market, which contains maximum harmonisation provisions about unfair commercial practices, but without provisions about their juridical regime. Then, it seems necessary to compare the European system with the American one, especialy with the consideration of the theory of the economic torts, in order to study if these two can enrich each other. So, it will be demonstrated that if the classification follows the same arguments on either side of the Atlantic, the responses to those behaviours is more contrasted.

A dissertação de Mestrado intitulada ´Relação Jurídica entre Agências de Turismo e Turistas-consumidores - Problemas e Conflitos em Porto Alegre/RS` aborda a relação jurídica existente entre agências de turismo (prestador de serviços turísticos) e turistas (consumidor). Este estudo inicia com uma síntese evolutiva da legislação turística. Nesse sentido, aborda aspectos marcantes da legislação turística brasileira ao longo dos tempos, dando maior ênfase àquelas que dispõem sobre agências de turismo, e também àquelas de relevância no regime jurídico atual. Em seguida, aborda a Relação Jurídica e Turismo, a partir de dois subitens. O primeiro refere-se às partes envolvidas nessa relação, ou seja, a agência de turismo e o turista. O segundo estuda a relação jurídica existente entre agências e turistas, a partir da caracterização da mesma e das conseqüências dessa relação, seja quanto aos aspectos gerais dos contratos, contratos eletrônicos ou, ainda, em deveres acessórios. Após este estudo teórico, parte-se para a pesquisa de campo, que foi realizada junto aos cartórios das varas cíveis e juizados especiais cíveis do Fórum Central de Porto Alegre. Esta análise permitiu fazer uma caracterização geral dos processos envolvendo agências de turismo, para em seguida assinalar as ações judiciais em andamento entre agências de turismo e turistas-consumidores. Por meio deste estudo foi possível analisar os problemas e conflitos existentes nesta relação, bem como propor medidas para a minimização destes conflitos. / Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-05-05T16:44:19Z No. of bitstreams: 1 Dissertacao Andrea Monlleo Martins da Silva.pdf: 232386 bytes, checksum: ac2e334377a0718f3e78e19fb9970711 (MD5) / Made available in DSpace on 2014-05-05T16:44:19Z (GMT). No. of bitstreams: 1 Dissertacao Andrea Monlleo Martins da Silva.pdf: 232386 bytes, checksum: ac2e334377a0718f3e78e19fb9970711 (MD5) / The work entitled ´Juridical Relation between Travel Agencies and Tourists-consumers - Problems and Conflicts in Porto Alegre/RS` concerns the juridical relations between travel agencies (provider of tourism services) and tourists (consumer). This study begins with an evolutionary synthesis of tourism-related laws, giving greater importance to those regarding travel agencies and to the ones applicable in the current legal system. Next, it examines the Juridical Relations and Tourism, in two sections. The first refers to the parties involved in this relation, that is, the travel agency and the tourist. The second studies the juridical relation between travel agencies and tourists, its characteristics and consequences, in general aspects of contracts, electronic contracts and accessory obligations. After this theoretical study, a field research was conducted in the Central Civil Court of Porto Alegre. This research allowed a general description of lawsuits including travel agencies as one of the parties, to then establish which disputes include travel agencies and tourists-consumers. With this study it was possible to analyze the existing problems in this relation and also to develop measures to minimize these conflicts.