La seconde moitié du XXème siècle a été marquée par l'avènement de la sociétéde consommation et, corrélativement, par l'apparition d'un droit nouveau dont l'objectif est de protéger les consommateurs : le droit de la consommation. Il se définit par sa finalité comme l'ensemble des règles dont l'objet est de protéger les intérêts des consommateurs et s'applique essentiellement dans les contrats de consommation. Aucun régime général de la sanction de la violation des dispositions consuméristes n'a été organisé par le législateur. Les sanctions prévues sont majoritairement des sanctions pénales, les sanctions civiles sont alors celles du droit commun des contrats.A partir du droit positif, l'étude cherche à construire un régime spécial de la sanction, commun à tous les contrats de consommation. L'étude est orientée vers la recherche de sanctions efficaces, qui permettent de renforcer l'effectivité de la règle de droit et la protection des consommateurs. Elle distingue nécessairement l' analyse de l'efficacité de la fonction réparatrice de la sanction, qui est conditionnée par la prise en compte de la situation de la victime du comportement sanctionné, et l'analyse de l'efficacité de la fonction dissuasive de la sanction qui est conditionnée par la prise en compte de la situation de l'auteur du comportement sanctionné. / The second half of the 20th century has been marked by the emergence ofconsumer society and correspondingly by the evolution of a new area of law: consumer law. This field of law can be defined as a body of rules aiming at protecting the interests of consumers and which is essentially applied in the context of consumer contracts. The legislator has not established a general system of sanctions for the violation of consumer law provisions. The sanctions are mostly criminal in nature, while the civil sanctions are those provided for by general contract law.On the basis of the existing rules this thesis aims to establish a specific system ofsanctions common to all consumer contracts. The thesis is governed by the search for adequate sanctions which would increase the effectiveness of the legal rules as well as the effectiveness of the protection of consumers. The effectiveness of the reparative function of the sanctions is analysed separately from the effectiveness of their deterrent function. This distinction is necessary, since the reparative function of sanctions is determined by the situation of the victim of the violation of the rules, whereas the deterrent function of sanctions takes into account the situation of the person responsible for the violation.

A dissertação de Mestrado intitulada ´Relação Jurídica entre Agências de Turismo e Turistas-consumidores - Problemas e Conflitos em Porto Alegre/RS` aborda a relação jurídica existente entre agências de turismo (prestador de serviços turísticos) e turistas (consumidor). Este estudo inicia com uma síntese evolutiva da legislação turística. Nesse sentido, aborda aspectos marcantes da legislação turística brasileira ao longo dos tempos, dando maior ênfase àquelas que dispõem sobre agências de turismo, e também àquelas de relevância no regime jurídico atual. Em seguida, aborda a Relação Jurídica e Turismo, a partir de dois subitens. O primeiro refere-se às partes envolvidas nessa relação, ou seja, a agência de turismo e o turista. O segundo estuda a relação jurídica existente entre agências e turistas, a partir da caracterização da mesma e das conseqüências dessa relação, seja quanto aos aspectos gerais dos contratos, contratos eletrônicos ou, ainda, em deveres acessórios. Após este estudo teórico, parte-se para a pesquisa de campo, que foi realizada junto aos cartórios das varas cíveis e juizados especiais cíveis do Fórum Central de Porto Alegre. Esta análise permitiu fazer uma caracterização geral dos processos envolvendo agências de turismo, para em seguida assinalar as ações judiciais em andamento entre agências de turismo e turistas-consumidores. Por meio deste estudo foi possível analisar os problemas e conflitos existentes nesta relação, bem como propor medidas para a minimização destes conflitos. / The work entitled ´Juridical Relation between Travel Agencies and Tourists-consumers - Problems and Conflicts in Porto Alegre/RS` concerns the juridical relations between travel agencies (provider of tourism services) and tourists (consumer). This study begins with an evolutionary synthesis of tourism-related laws, giving greater importance to those regarding travel agencies and to the ones applicable in the current legal system. Next, it examines the Juridical Relations and Tourism, in two sections. The first refers to the parties involved in this relation, that is, the travel agency and the tourist. The second studies the juridical relation between travel agencies and tourists, its characteristics and consequences, in general aspects of contracts, electronic contracts and accessory obligations. After this theoretical study, a field research was conducted in the Central Civil Court of Porto Alegre. This research allowed a general description of lawsuits including travel agencies as one of the parties, to then establish which disputes include travel agencies and tourists-consumers. With this study it was possible to analyze the existing problems in this relation and also to develop measures to minimize these conflicts.

Le consommateur d’immeuble est, ce qu’il est convenu d’appeler, un oxymore juridique. L’oxymore est une figure de rhétorique qui se définit comme le résultat d’une alliance de mots apparemment contradictoires. Derrière cette figure, apparaît l'illustration d'un jeu de relation entre le droit de la consommation et le droit immobilier. L’immeuble et le droit de la consommation entretiennent des relations fondées sur l'exclusion de l’un par l’autre. L’objet de cette étude se propose de préciser d’abord l’étendue et les modalités de cette exclusion. Il convient, ensuite, de s’attacher aux diverses causes qui sont à l’origine d’un tel rejet. L’immeuble présente une spécificité qui l’exclut de l’objet d’un rapport de consommation, et réciproquement, le rapport de consommation contient des particularités qui le différencient du contrat immobilier. Toutefois, une deuxième analyse permet de démontrer l’influence du droit de la consommation sur le statut de l’immeuble. D’une part, le logement est devenu, sous l’évolution de la société, un objet de consommation, induisant l’application d’un régime de consommation de logement spécifique. Le législateur a introduit, en matière immobilière, des dispositions d’inspiration consumériste, tout en les adaptant à la spécificité de l’immeuble. D’autre part, l'immeuble entre en contact avec le droit de la consommation. La transformation de l’immeuble en simple réserve d’argent et l’interdépendance des contrats de consommation et des contrats immobiliers apparaissent comme la confirmation de l’influence mutuelle entre le droit de la consommation et le droit immobilier. Toutefois, une telle confirmation est, sur certains aspects, nuancée. / The building consumer is, what is called, a legal oxymoron. The oxymoron is a figure of speech which is defined as the result of a combination of seemingly contradictory words. Behind this figure appears to illustrate a relationship game between consumer law and real estate law. The building and consumer law have relations based on the exclusion of one by the other. The purpose of this study is to first specify the scope and modalities of this exclusion. It is appropriate, then, to focus on the various causes that give rise to such a release. The building has a specificity that excludes the subject of a report of consumption, and vice versa, the consumer report contains features that differentiate the real estate contract. However, a second analysis can show the influence of consumer law on the status of the building. First, housing has become, in the evolution of society, an object of consumption, leading to the application of a specific housing consumption regime. The legislator introduced in real estate matters, the consumerist inspiration provisions, while adapting them to the specific nature of the building. Furthermore, the building is in contact with the consumer law. The transformation of the building in single cash reserve and interdependence of consumer contracts and real estate contracts appear as confirmation of the mutual influence between consumer law and real estate law. However, such confirmation is, in some respects, nuanced.

Les personnes morales sont couramment considérées comme des « êtres juridiques » incomplets par rapport aux personnes physiques et voués au seul exercice de leur activité. Pourtant la Cour de cassation a affirmé qu'elles pouvaient bénéficier de certaines protections du droit de la consommation par la qualification de non-professionnel. Cependant, la compréhension finaliste du critère d'application de cette qualification rend cette dernière inopérante à l'égard des personnes morales. Le passage d'une conception monolithique des personnes morales à une vision éclatée, couplé à une compréhension nouvelle du critère d'application permet l'émergence d'une personne morale non-professionnelle, éclairant le droit de la consommation ainsi que les droits de la personnalité des personnes morales. Les personnes morales peuvent ainsi être considérées comme des personnes juridiques différentes des personnes physiques mais néanmoins complètes / Legal persons are commonly regarded as incomplete "legal beings" in comparison with natural persons and as dedicated only to carry on their activity. Yet the French Court of Cassation said they could be protected by the non-professional qualification in French consumer law. However, the finalist understanding of the application criterion for this qualification makes it ineffective against these persons.The transition from a monolithic conception of legal persons to an exploded view, coupled with a new understanding of the application criterion allows the emergence of a non-professional legal person, clarifying consumer law and personality rights of artificial persons. Legal persons can thus be considered as legal entities different from individuals but complete however

Este trabajo de investigación explora la calidad en los servicios de atención al cliente en el Perú contemporáneo. Para ello, examina cómo son procesados los reclamos telefónicos a través del de Bussiness Process Outsoursing (BPO) que en español se traduce como “Externalización de Procesos de Negocios”. Este proyecto de investigación advierte de sus disfunciones y propone soluciones. También revisa la literatura más reciente en este tema dentro y fuera del Perú. / This research project studies the standards in the customers services in modern day Peru. To do so, it explores how the call centers manage claims and interact with customers. In Peru, Business Process Outsourcing provides these services. This projects highlights some of its problems and proposes solutions. This research projects also reviews the current legal literature on this matter in and outside Peru. / Trabajo de investigación

L’existence d’une multiplicité de figures juridiques de la concurrence pourrait conduire à un manque de cohérence et d’intelligibilité du régime européen de la concurrence. Ce dernier canalise d’ailleurs une partie des critiques relative au déclin du droit. Toutefois, l’étude de ses multiples traductions juridiques aboutit à un constat bien différent. Derrière un apparent désordre, l’approche européenne de la concurrence fait preuve d’une profonde cohérence. Dans chacune des figures juridiques de la concurrence, un même objectif officie au titre de standard. Il s’agit de la loyauté de la concurrence. Cette dernière intervient dans l’ensemble des régimes européens de la concurrence comme une notion autour de laquelle gravite un ensemble de solutions cohérentes par leur finalité et leur contenu. Cohérentes par leur finalité, tout d’abord, car les multiples traductions de l’ordre concurrentiel européen abordent la loyauté de la concurrence comme un moyen de protéger le bon fonctionnement du marché concurrentiel. Cohérentes par leur contenu, ensuite, car chacune des figures juridiques de la concurrence vise à assurer la loyauté de la concurrence en préservant l’égalité des chances entre les opérateurs économiques. De fait, le constat de la transversalité et de l’homogénéité de traitement de la loyauté de la concurrence révèle que l’objectif a, jusqu’alors, été largement sous-estimé. Cette mise à l’écart est regrettable car, en raison de sa neutralité axiologique, l’introduire dans les différents débats relatifs à l’approche européenne de la concurrence offre de véritables solutions en termes d’homogénéisation de la notion de concurrence et de meilleure intégration des figures juridiques de la concurrence. / The existence of various rules regarding competition could lead to a lack of coherence andintelligibility of the European system of competition. As a matter of fact, the latter channels a part of the criticisms relating to the decline of law. However, the study of its numerous legal translations results in a very different conclusion. Behind an apparent disorder, the European approach to competition shows profound coherence. In each legal aspects of competition, a common objective officiates as a standard. It is the fair competition. The latter intervenes in all European competition regulations as a notion around which revolve a set of solutions coherent by their finality and content.Coherent by their finality, firstly, because all the legal translations of the competitive order address fair competition as a way to protect competition and, more generally, public interest.Coherent by their content, secondly, because each legal aspects of competition ensures faircompetition by preserving the equality of opportunity between competitors.De facto, the observation of the transversality and homogeneity of the treatment of fair competition reveals that the objective has been, until now, widely underestimated. This sidelining is regrettable because, on the grounds of its axiological neutrality, introducing it into the different debates relating to the European approach to competition offers real solutions in terms of the homogenization of the notion of competition and better integration of the legal aspects of competition.

O objeto da tese de doutorado é a análise da relação entre a defesa da concorrência e a proteção do consumidor, duas políticas públicas que proporcionam benefícios mútuos e devem ser executadas de modo harmônico, havendo substrato normativo e teórico para incluir a preocupação com o bem-estar do consumidor como um dos objetivos da política de defesa da concorrência. No Brasil tal harmonização é uma imposição constitucional, já que a livre concorrência, a repressão ao abuso do poder econômico e a defesa do consumidor são princípios conformadores da ordem econômica. É defendida a utilização de um conceito unificado de consumidor, sendo adotada a teoria finalista, que o define como o destinatário final econômico do bem ou serviço. As duas políticas utilizam diferentes instrumentos e perspectivas na tutela do bem-estar do consumidor, o que fica claro na proteção do direito de escolha. O Código de Defesa do Consumidor oferece a isonomia como remédio para compensar a vulnerabilidade, estabelecendo regras destinadas à uma escolha consciente, sobretudo o direito à informação adequada e veraz. Já as normas de defesa da concorrência resguardam a liberdade preocupando-se em preservar a possibilidade de escolha entre mais de um fornecedor de produtos ou serviços. O exemplo mais contundente dá-se no controle de estruturas: a atuação das autoridades responsáveis pela análise dos atos de concentração é vinculada à preservação do excedente do consumidor e das condições imprescindíveis ao exercício do direito de escolha, sendo vedada a aprovação de fusões que prejudiquem o bemestar do consumidor. No âmbito repressivo a harmonização das duas políticas é intensificada com a colaboração entre as autoridades de defesa da concorrência e de proteção do consumidor para a fiscalização de condutas que configurem, ao mesmo tempo, infrações contra a ordem econômica e práticas abusivas, cuja dupla capitulação não acarreta bis in idem, pois são distintas as esferas jurídicas tuteladas, havendo assim diversidade de fundamentos. É salientada a importância das ações coletivas para reparação de danos causados aos consumidores por infrações contra a ordem econômica e defendida a adoção dos danos multiplicados e a manutenção da destinação dos valores arrecadados por multas a infrações contra a ordem econômica ao Fundo Federal de Direitos Difusos. / The thesis analyzes the relationship between the competition defense and the consumer protection, both public policies that offer mutual benefits and must be carried out in a harmonic way. So, there is a normative and theoretical substratum concerning the consumer welfare as one of the objectives of the antitrust policy. In Brazil such harmonization is imposed by the Constitution, since the free competition, the repression of the abuse of the economic power and the consumer protection are principles that pertain to the constitutional economic order. In this paper consumer is regarded as a unified concept, i.e., the economic final user of goods or services. Both policies use different instruments and perspectives for the protection of the consumer welfare, what is clear in the enforcement of the right of choice. The Consumer Defense Code refers to the isonomy as a remedy to make up for the vulnerability, establishing rules for a conscious choice, especially the right to the proper, true and accurate information. The antitrust rules are concerned with the freedom of choice and the possibilities of option from more than one supplier of products or services. The most outstanding example is related to the merger control: the antitrust authorities are required to guarantee a consumer surplus and the necessary conditions to exercise the right of choice, being totally banned the approval of mergers that may be harmful to the consumer welfare. The harmonization of both policies in the repression scope is intensified with the cooperation between antitrust and consumer protection authorities regarding to the law enforcement against practices that may represent infractions of the competition and of the consumer protection rules, as well. The thesis emphasizes the importance of class actions to repair consumer damages caused by antitrust law violations and defends the adoption of the multiplied damages and the maintenance of the allocation to the Diffuse Rights Federal Fund of amounts raised by fines collected by the Antitrust Authorities.

C’est à la faveur de l’émergence d’une économie de marché, puis récemment de la révolution technologique que le droit de la consommation a connu un développement considérable. Dès lors, la protection du consommateur s’est imposée comme le moyen de rééquilibrer les rapports inégalitaires entre le consommateur, considéré comme partie faible dans une relation contractuelle devenue complexe et le professionnel à qui le rapport de force est favorable. Dans un tel contexte, l’intérêt d’une étude de la protection du consommateur en droit libyen à la lumière du droit français se précise et peut se décliner sous deux axes : d’une part, il est stimulant scientifiquement de comprendre comment un Etat comme la Libye, dont l’ouverture au monde et le développement du secteur privé sont très récents, intègre la protection du consommateur dans son système juridique. D’autre part, le rapprochement avec le droit français présente une plus-value dans la mesure où il s’agit, à travers le droit de la consommation français plus développé, de mesurer le niveau de protection du consommateur en droit libyen. La pertinence de l’usage de l’approche comparative dans le cadre de cette recherche réside dans l’une des fonctions même du droit comparé, à savoir qu’il est un moyen de perfectionnement du droit positif national. Ici, l’hypothèse de départ était que le droit de la consommation en Libye est sous-développé par rapport au droit de la consommation en France. La méthode comparative a donc pour objectif d’aider à une amélioration de la protection du consommateur en droit libyen si éventuellement l’hypothèse de départ était confirmée. Dès lors, nous avons étudié, dans les deux ordres juridiques, la protection du consommateur de la période pré-contractuelle à la période d’après contrat en passant par le moment d’échange des volontés (conclusion proprement dite). Il ressort de cette recherche que le consommateur libyen est moins protégé que le consommateur français. Cela est dû, entre autres, à des facteurs sociopolitiques et économiques, en l’occurrence le faible développement du secteur privé et une faible culture de la justice qui ne permet pas de développer la jurisprudence à l’égard du droit de la consommation. Cette étude a aussi révélé que le législateur libyen est confronté à un nouveau défi, à savoir l’émergence des contrats à distance ; ce qui complexifie davantage la protection du consommateur. / Thanks to the emergence of a market economy and more recently of the technological revolution, consumer law has been significantly developed. Therefore, consumer protection was required as the means to rebalance the unequal relations between the consumer, regarded as the weaker party to the complex contractual relation, and the professional for whom the power balance is in favour.In this context, the interest of a study about consumer protection in Libyan law in the light of French law is clearer and can be approached from two angles : on the one hand, it is scientifically challenging to understand how a State like Libya, whose opening up to the world and the private sector development are very recent, integrates consumer protection into its legal system. On the second hand, comparing it with French law provides an added value, because the level of consumer protection in Libyan law has to be measured through French consumer law which is more developed. The comparative approach is relevant in this research as one of the functions of comparative law is to improve the national substantive law.Here, according to the starting hypothesis, consumer law in Libya is underdeveloped compared to French consumer law. So, the comparative approach aims to help improving consumer law in Libya if the starting hypothesis is confirmed. Therefore, we studied consumer protection from the precontractual period to the after contract period including the actual contract conclusion in both legal orders.This research shows that the Libyan consumer is less protected than the French consumer. This is due, amongst others, to socio-political and economic factors, in this case, the low development of the private sector and the low level of the culture of justice which does not enable to develop case-law regarding consumer law. This study has also proved that the Libyan legislator is facing a new challenge, that is, the emergence of distance contracts, which makes consumer protection even more complex.

Made available in DSpace on 2016-04-26T20:29:04Z (GMT). No. of bitstreams: 1 Fabiola Meira de Almeida Santos.pdf: 864245 bytes, checksum: f73c9c68ec473a97001d22bf4eadbcf9 (MD5) Previous issue date: 2009-05-13 / The purpose of this study is to investigate digital marketing and consumer protection. It seeks to scrutinize recent digital marketing techniques and respective consequences towards consumer relations. In order to address the issue, the study firstly draws the profile of consumer society and technological development verified in the last few years, which is necessary to understand the reasoning for alterations in consumers behavior and of the techniques adopted by suppliers to place its products and services in the market. Through the analysis of consumer market, the study then scrutinizes Brazilian Consumer Protection Code, a statutory Law full of principles, as a public order Law, specially the provisions of article 4 of Law No. 8078/90, that is, those pertaining to Brazilian policy of consumer relations, to the other principles that might be gathered from the Code and, within this context, the principles relating to advertisement, marketing and commercial practices. Another approach refers to marketing development, its main characteristics and brief considerations regarding the relation between advertisement and semiotics, through the study of marketing in the digital age and of current online advertisement techniques. This background allows the analysis of main issues deriving from digital marketing techniques, when they are undertook without observation to Consumer Protection Code, such as: creation of consumer databases, products customization and building up of consumer profiles by means of violating consumers privacy as a result of the nonstopping seek of sensitive information, besides unfair competition. The results of the research indicate that such practices should be deemed as deceptive commercial practices by virtue of the increasing unreasonable advantages demanded by suppliers of digital age, and presents suggestions and legislative bills that aim to avoid aggravation of consumers vulnerability and protect its privacy / O presente estudo traz como objeto de investigação o marketing digital e a proteção do consumidor e pretende abordar e analisar as recentes técnicas de marketing digital e as consequências para as relações de consumo. Para adentrar o tema, o trabalho traça, primeiramente, um perfil da sociedade de consumo e da evolução tecnológica surgida nos últimos anos, necessário para entender a razão da alteração de comportamento do consumidor e das técnicas de oferecimento de produtos e serviços. Com a análise do mercado de consumo passa-se a discorrer sobre o Código de Defesa do Consumidor, sua natureza de norma principiológica e cogente, por se tratar de norma ordem pública, especialmente os preceitos que regem as relações de consumo, desde os previstos no artigo 4º da Lei nº 8.078/90, ou seja, aqueles atinentes à política nacional das relações de consumo até os demais que podem ser extraídos do Código e, neste contexto, os princípios concernentes à publicidade, o marketing e as práticas comerciais. Outra abordagem alude à evolução do marketing, suas características principais e breves considerações sobre a relação dos anúncios publicitários com a semiótica, chegando ao estudo do marketing na era digital e das atuais técnicas de publicidade on-line. Com esse pano de fundo o estudo encontra subsídios para discorrer sobre os principais problemas que as técnicas de marketing digital, quando utilizadas sem o respeito ao Código de Defesa do Consumidor, acarretam para a sociedade, entre eles: a formação de banco de dados, a customização de produtos e formação de perfis por meio da violação da intimidade e da vida privada em razão da busca incessante de dados sensíveis e a concorrência desleal. O resultado da pesquisa aponta no sentido de que referidos atos configuram práticas comerciais abusivas em razão das crescentes vantagens manifestamente excessivas exigidas pelo fornecedor da era digital e apresenta algumas sugestões e projetos de lei que tentam impedir que a vulnerabilidade do consumidor reste por demais exacerbada e sua privacidade corrompida

O consumidor é o agente vulnerável na relação de consumo internacional. O processo de globalização se apresenta, para o consumidor, como uma globalização do consumo. A globalização do consumo se caracteriza pelo comércio e fornecimento internacional de produtos e serviços por empresários/fornecedores transnacionais/globais, utilizando marcas de renome mundial, acessíveis a todos os consumidores do planeta, e agrava a vulnerabilidade do consumidor no mercado. A proteção jurídica do consumidor internacional é uma necessidade que os sistemas jurídicos nacionais não se mostram aptos a prover adequadamente, assim como o Direito Internacional também não. A presente tese demonstra a deficiência da Ciência do Direito na proteção do consumidor no contexto da globalização; demonstra como o próprio comércio internacional é prejudicado ao não priorizar de maneira absoluta e efetiva a proteção do consumidor na OMC, bem como ao mostrar-se apático diante dos diferentes níveis de proteção proporcionada aos consumidores em cada diferente sistema jurídico nacional; demonstra, também, como a proteção do consumidor de maneira uniforme e global por um direito comum aos Estados é possível e será capaz de tornar mais eficiente economicamente o processo de globalização do consumo, ao encorajar a participação mais intensa do consumidor no mercado internacional; e propõe a construção de um novo ramo do Direito dedicado ao problema, o Direito Internacional do Consumidor (DIC), por meio da elaboração de uma Teoria do Direito Internacional do Consumidor. O Direito Internacional do Consumidor pretende ser um direito comum e universal de proteção ao consumidor, fundado em métodos, conceitos, institutos, normas e princípios jurídicos universais. O DIC dialogará com outros ramos do Direito Público e Privado, especialmente o Direito Internacional Econômico, o Direito Internacional do Comércio, o Direito Internacional Privado, o Direito Processual Civil Internacional, e o Direito do Consumidor. Pretende-se com isto atender ao ideal de promover o livre comércio internacional com respeito aos Direitos Humanos. / The consumer is the weak party in the cross-border consumer relation. The globalization process presents itself for the consumer as a globalization of consumers relations. The globalization of consumers relations is defined by international commerce and supply of products and services by transnational/global entrepreneurs/ suppliers, using global renowned brands names, available for all consumers of the planet, aggravating the consumers vulnerability in the market. The juridical international consumers protection is a necessity that has not been properly dealt with neither by the national legal systems nor by International Law. The present thesis shows the deficiency of Juridical Science to consumers protection in a globalization context; it shows how international commerce suffers harms when it does not prioritize the consumers protection in WTO, and when it has no reaction against different consumers protections levels by the distinct national legislation; it also shows, how consumers protection by a global and uniform law for all States is possible and can be more economically efficient for the process of globalization of consumers relations, because it encourages a intensive consumer participation in the international market; and proposes to build a new branch of law dedicated to the problem, the International Consumer Law (ICL), by a Theory of International Consumer Law. The International Consumer Law intends to be a general and universal law about consumers protection, based on universal methods, concepts, institutes, rules and principles. The ICL is going to dialogue with others branches of law, specially with International Economic Law, Global Trade Law, Private International Law (Conflict of Laws), Transnational Litigation Law, Consumer Protection Law and Products Liability Law. The intention of this thesis is to deal with the ideal of promoting free international trade taking into account respect for humans rights.