本研究計壹冊，分五章二十節，約五萬言。第一章緒論，說明近年來歐美企業對主要 資源－「人」的看法，引申出本研究的研究動機與研究架構；第二章文獻探討，對於 工作生活品質的相關理論基礎及歷史文獻作一評述，主要探討範圍有；工作生活品質 的定義、相關構面、以及影響工作生活品質的因素等；第三章研究設計，說明本研究 之設計、執行及分析過程。本研究以染整業為研究對象，抽取不同自動化程度高、中 、低之廠商予以比較分析。分析內容主要有：透過因素分析，萃取出衡量工作生活品 質的可行構面，再針對不同自動化程度之企業，比較其員工在工作生活品質各構面滿 足狀況之差異，以及其他相關變項之差異分析；第四章研究結果，將分析結果做一整 體說明，並解釋造成上述差異之可能原因。第六章結論及建議，綜合上述結果，提出 增進工作生活品質的可行做法及相關建議。

本論文計有一冊，約五萬字，並分為六章十八節，其旨在於建立一模式來求得自動販 賣通路之經濟規模。茲將內容提要分示如左： １•第一章 緒論：共分五節，第一節研究動機及目的，第二節研究範圍及對象，第 三節研究方法，第四節研究架構，第五章研究假定及限制。 ２•第二章 學理及文獻探討：共分五節，第一節通路通理，第二節經濟規模理論， 第三節排隊理論，第四節存貨理論，第五章相關實證研究。 ３•第三章 自動販賣業特性及發展概況：共分三節，第一節自動販賣業特性，第二 節國外發展概況，第三節國內發展概況。 ４•第四章 分析模型：共分二節，第一節分析模型之前提，第二節分析模型之建立 。 ５•第五章 實證分析：共分二節，第一節實證結果，第二節實證結果之分析。 ６•第六章 結論與建議。

本論文共計壹冊，全文約五萬字，分為五章十七節。第一章為導論，陳述研究動機、 目的、範圍及內容。第三章為文獻探討，陳述自動化定義，工作技能要項之構面、基 礎與次級工作技能之採討以及國外之相關實證研究。第三章為研究設計，陳述研究之 方法、架構、以及研究限制。第四章為研究結果陳述，詳細陳述本趼究之問卷分析以 及個案研究結果。第五章則為結論及建議事項。 本研穹主要為探討我國廠商之篡動化程度對於其所需之各類職務人員之工作技能要項 有何影響。故本研究將廠商依其自動化程度之高低分為兩群，其組織內之人員則分為 六類，採因素分析以及統計檢定方法以了解自動化程度對此六類人員工作技能要求之 差異性，此外為求獲得更為一般性之結論，並採個案訪問之方式，以了解一般產業之 看法及作為。

在任何一個工廠之中，排程活動皆居於生產管理的樞鈕位置，本研究擬就幾個基本和 擴充的單機排程模型（各具有不同的假設、目標、方法），作一番有系統的整理與探 討。 第一章導論。內容包含生產系統的排程問題、排程的功用、排程理論的歷史背景、文 獻探討、研究動機、目的、架構、範圍、方法等。 第二章單機生產排程模型。內容包含各類單機模型之前提、假設、問題定義、理論、 解法邏輯、程式流程、實例分析等。 第三章整排程子系統與生產系統之基本考慮。內容包含動態單機模型器、軟體工程系 統實施、介面問題等。 第四章模擬與其他模型之比較。內容包含模擬及其他模型之數據結果分析、比較評估 。 第五章結論。內容包含生產排程在管理上之意義、應用與展望（電腦輔助排程及工廠 自動化）等。

自動販賣機在先進國家中甚為普及，工業局亦將其列為策略性工業，本研究旨在探討 其作為行銷通路之功能效益、國內使用現況、使用績效、消費者評價及未來展望等， 期使對國內自動販賣事業有所裨益。研究對象為國內飲料廠商，樣本計十六家，資料 蒐集以人員問卷訪問方式進行；此外另輔以消費者問卷，以冀完備。 全文計分五章： 第一章 緒論 第二章 自動販賣機概述 第三章 自動販賣機之行銷通路功能分析 第四章 自動販賣機使用績效及相關環境分析 第五章 結論及建議

摘 要 電子銀行服務是指利用資訊科技取代人員作業，打破地理限制，提供全天候24小時不間斷的服務，讓客戶能擁有更多、更方便的服務管道。發展電子銀行能讓銀行得以降低營運成本，同時又能提高金融服務品質，故國內各家銀行紛紛推出電子銀行的服務策略。然而任何策略的成功與否，取決於是否廣為客戶所接受；因此，網路科技雖然改變了銀行的經營方式，但不論科技如何進展，依據客戶需求制訂業務發展方向仍是不變的準則。發展電子銀行服務必順落實顧客導客，所以規劃系統時，務必以客戶的需求為最終目標本。有鑑於此，本研究將針對電子銀行的經營現況進行探討，並以真正使用電子銀行的顧客為樣本採行實證研究，以了解使用電子銀行的客戶類型，期能區隔並篩選目標顧客，利於銀行進一步制定有效的經營策略，取得電子商務洪流中的競爭優勢。 / Abstract E-bank indicates the incessantly all-day service in which the personnel operation is replaced by information technology and the workplace is unrestricted. It provides the customers a more convenient channel of service. The development of e-bank can benefit the bank to lower the business cost and simultaneously to raise the quality of financial service. Consequently, every bank in Taiwan brings up the tactics of e-bank service. Nevertheless, the success of any strategy depends on whether the customers can accept it or not. In other words, although Internet technology transforms the operating style of bank, the unchangeable standard of business development is to meet clients’ demands. Since the development of e-bank needs to focus on customers, the ultimate goal of this service is to fulfill their requirements. Therefore, this thesis is the empirical study in which adopts people using e-bank virtually as the sample and aims to discuss the current development of e-bank. It functions to realize the categories of e-bank clients and thereby to distinguish and select the target customers, to help banks furthermore to set up effective business strategy, and to take a dominant position in the torrent of e-commerce.

隨著網際網路的蓬勃發展，資訊擷取(Information Extraction)已經成為一個非常重要的技術。資訊擷取的目標為從非結構化的文字資料中，為特定的主題整理出相關之結構化資訊，其所牽涉的問題，包括分析文件的內容，篩選、擷取出相關的文字及其對應的意義。到目前為止，大部份的資訊擷取系統都著重在英文文件上，對於中文文件資訊擷取技術的研究才正在如火如荼的展開，加上全世界至少超過1/5的人說中文，積極投入中文資訊擷取的研究就顯得非常重要。 中文的描述方式與英文有著很大的不同。在英文，詞跟詞之間有著明顯的『空白』，電腦可以很輕易的區隔輸入字串中每個詞。但是在中文，詞跟詞之間並沒有明顯的界限，一般的處理情形為利用詞典，將一個輸入字串中的文字，比對詞典內的詞來當做斷詞的依據，不過由於字組成詞的變化程度相當大，斷詞錯誤的情形仍很可能出現。因此，在本篇研究論文我們提出不做斷詞、不做詞性分析，而利用『型態辨識』的方法搭配『有限狀態自動機』的運作方式，來處理中文資訊擷取的問題。在實驗方面，我們以『總政府人事任免公報』當作測試資料，其精確度高達98%，而回收率也達到了97%。此外，我們也應用到其他不同的資料領域，對於建立跨領域之中文資訊擷取系統有了初步的研究進展，充分印證了本資訊擷取方法處理中文資訊擷取問題的可行性。 / With the explosion of World Wide Web, information extraction has become a major technical area. The goal of information extraction is to transform non-structured text into structured data of specific topic. It involves analyzing, filtering and extracting relevant parts of text and the corresponding meaning. Most information extraction research mainly focuses on English text. On the other hand, research on Chinese information extraction has not received as much attention. Considering the fact that one-fifth population in the world are Chinese-speaking people, Chinese information extraction technology will become increasingly important. Chinese language is different with English in many aspects. In English, words are separated with space such that computers can easily distinguish each word in the input string. In Chinese, there are no spaces between characters to segment them into meaningful words. A general solution is to match characters of the input string to the words in the dictionary to find proper word boundary. Yet, much flexibility and ambiguity exist in the combination of characters into words. Many errors may occur in word segmentation. . In this thesis, we propose an approach to Chinese information extraction based on pattern matching and finite state automata, without relying on word segmentation and part-of-speech tagging. The approach was evaluated with “government personnel directives in official gazettes” as test data, and it achieved performance measure of 98% precision and 97% recall. Moreover, the approach was extended to other data domains. The results have showed initial progress on the research of multiple- domain Chinese information extraction system.

由於資訊科技的發達，新聞媒體的電子化已成趨勢。而媒體電子化的項目裡，一套能有效提升編採流程效率的供稿系統，是目前具效益且亟待開發的應用。但目前對於供稿服務系統的研究大部分著重於電子報的部分，並且多數為特定媒體組織所客製化的。本研究主要目的在於希望能提出一套新聞供稿服務實驗平台，此平台要能適應不同的編採團隊組織且能滿足包含平面報紙稿件產製流程在內等不同媒體組織對於各項審稿流程之需求，同時也能針對不同發行平台提供適當的新聞媒材。我們將從權限管理、組織架構與新聞儲存格式等不同方面進行研究與探討，並以政大大學報與政大之聲的新聞編採流程為例，實際驗證系統的可行性。 / With the rapid development of Information Technology (IT), digitization of news media has become a trend. Among the items of digitized media, an effective news production system aiming at improving workflow efficiency of the production process is a valuable application with urgent needs. However, most news production systems developed today focus on on-line news web sites and usually are customized for specific organizations. In this paper, we have used the news production process of the University News at National Chengchi University as the target to design a generic and flexible news production automation system. This system not only needs to serve for the educational purpose but also need to provide the features required by the rigorous production process of printed news papers. We have applied the role-based access control mechanism to design a flexible authorization system. In addition, we have adopted news center as the organizational structure and designed a personalized news article management system to meet the requirement of organization flexibility for experimental testbed. We have done a preliminary evaluation of the system functions and appropriateness and found that the system can greatly improve the efficiency of various tasks in the news production process.

面對國際貿易環境全球化，國內企業經營發展策略與目標已經從本土拓展到全球。目前許多國際大型企業（例如HP、DELL）在勞動與土地成本較低廉之東南亞與大陸等地選擇供應商進行全球採購，或將生產基地移至當地，再將採購之產品銷往母國或行銷至全球市場。而扮演供應商的台灣企業將營運總部與設計等部門留在台灣，因此跨國生產所需的原物料、到成品配送之物流控管相當重要。 台灣為發展「全球運籌中心」近年來進出口原物料與成品改用航空貨運或快遞做全球物流配送愈來愈多，為增加廠商全球競爭力的提升，海關實施縮短通關時程之簡化制度稱之空運簡易報關制度，對全方位物流運輸服務業者UPS、DHL、FEDEX在快遞專區使用其通關作業更為簡便與無紙化，無疑對本土國際物流業者造成更大生存威脅與競爭壓力。台灣的國際物流業者規模小而且過多，在彼此激烈競爭下，顯少業者對服務功能的擴大、資訊化的服務、專業人才的培育做積極投資來提升服務品質。 國際物流業者面對企業需求不斷的增加，多數業者只是想辦法應付客戶現狀要求，少數業者能提供更多的物流服務。由於物流涵蓋業務與範圍廣大，以我國國際物流業者的體質來看，惟有物流業界的水平整合或垂直整合，加上資訊科技化，才能滿足趨勢需求，才能有競爭力。整合的解決方案為何，由誰來整合最有機會與條件，本論文將以國外物流產業發展方向及國內國際物流產業的分析，找出我國國際物流業者的未來發展，是否可以發展出我國的第四方物流為研究的課題。 目前國外國際物流的發展現況與趨勢，對我國國際物流的發展影響，以及我國製造產業大量外移中國大陸、高科技產業對供應鏈整合服務的需求，業者如何提出完整的物流服務架構，我國國際物流業者能否發展成為第四方物流，以此第四方物流共同服務兩岸三地市場。故本研究之目的要探討在國際貿易全球化的趨勢下，國際物流的發展方向為何，對我國物流產業的影響分析及探討我國第四方物流讀未來規劃。 / Taiwan enterprises have shifted their business strategy and goal from the domestic to the global market in order to adapt themselves to the globalization trend. Today, multinational corporations such as HP and DELL either set up their purchase center at South East Asia or/and China to locate their suppliers, or they move their manufacturing plant to those areas where labor cost and land cost are relatively cheaper. These MNCs later ship the products they purchase or produce in low cost areas to their headquarters or global marketplace. As for Taiwanese enterprises who play the role as the suppliers in this global value chain, since their headquarters and R&D centers are normally located in Taiwan while they need to ship the raw materials and finished goods to overseas, the logistics management becomes a critical issue. In aim to become the ‘global logistics center’, airfreight or courier express is used by the enterprises for global delivery in greater scale in the recent years. At the same time, Taiwan Customs has simplified the customs clearance procedures which they named it ‘Simplified Clearance for Express Consignment’ to shorten the cargo clearance time and facilitate the paperless customs clearance for courier express service providers like UPS, DHL and FEDEX. This beneficial act to the big courier express players creates stronger competition and threat to the local global logistics service providers who are the majority in the marketplace but with smaller company size. Even though under the severe competition, Taiwan local logistics service providers didn’t expand their service, nor enhance their management information system, nor cultivate professional staff to improve the service quality. Facing the unceasing requirements from the enterprises, global logistics service providers are merely struggling to fulfill the present needs of the customs, few of them can provide additional logistics services. Since the service and business scope of logistics industry is very wide; and given the constitution of Taiwanese global logistics service providers, the only solution to improve the competitiveness of Taiwan global logistics industry is to integrate the logistics industry both vertically and horizontally with the support of the information technology. This paper will discuss the integration solution and the best candidate to integrate the logistics industry. Based on the study of the development trend of the logistics industry in foreign countries and the local logistics industry analysis, this paper will discuss the future development of Taiwan global logistics service providers and explore the possibility of developing forth-party logistics in Taiwan. Observing the current status and the development trend of the foreign global logistics industry, as well as the strong needs to integrate the supply chain for local high-tech industry, this paper will present the architecture of the logistics service in aim to develop into forth-party logistics to serve the cross-strait market.

台灣半導體產業由於產業群聚效應促成產業的興盛，2005年台灣整體的半導體產業產值已達新台幣一兆一千億元以上，更創造科學園區十萬員工的產業族群，而由於整體半導體產業的基礎深厚，台灣半導體產業在全球半導體產業可說是具有舉足輕重的地位，有著從上而下完整的半導體產業供應鏈，相當具有產業發展的優勢。 電子設計自動化技術可說是IC產業的源頭，但是在EDA產業裡，（Electronic Design Automation 電子設計自動化; 以下簡稱EDA），只有少數全球性的EDA廠商將研發資源投注在台灣；國內半導體產業賴以設計晶片研發的EDA工具幾乎完全掌握在外商手裡，對台灣半導體產業的整體發展實屬不利。 本研究利用價值鏈理論，來分析半導體產業各業者之間的互動關係與重要的價值創新活動，並利用價值網理論發展出價值網的動態模型，藉由動態價值網中各個廠商間所提供的價值分析，來瞭解EDA產業與半導體產業間的互動行為與競合關係，並分析EDA技術創新對於半導體產業價值網的影響，同時本研究發現，晶圓代工公司正積極扮演在半導體產業價值網中價值整合者的角色。 本研究的貢獻在於經由分析EDA產業與技術，得知EDA技術對半導體產業價值網有顯著的影響，首先是對IC設計公司的創新研發能力、成本控制能力、進入市場時機、合作網路關係、保護智慧財產等關鍵因素的價值創新有顯著的正面影響。再者對晶圓製造公司的創新研發能力、創造市場價值、成本控制能力、進入市場時機、合作網路關係、提升顧客服務等關鍵因素的價值創新均有非常顯著的正面影響。由於本研究歸納出價值網的動態模型，後續研究者可以利用動態價值網的模型，來分析產業價值網的動態變化。 / The prosperity of Taiwan semiconductor industry is facilitated by the industry cluster effect. In 2005, the total Taiwan semiconductor industry’s value had amounted to above 1.1 trillion NTD and IC industry creates one hundred thousand jobs opportunity in Science Park. Built on a structure that emphasizes horizontal division and vertical integration, the IC industry has delivered an economic miracle to Taiwan. Because Taiwan semiconductor industry has a well organized infrastructure and a complete supply chain, it plays an very important role in worldwide semiconductor industry with superiority. We may say that EDA (Electronic Design Automation; hereafter refers as EDA) technology is the beginning of IC industry. But in EDA industry, only few global EDA companies deployed R&D resources in Taiwan. The EDA tools which Taiwan semiconductor companies rely on developing IC design are almost completely being grasped in foreign EDA companies. This situation is very disadvantageous to Taiwan IC industry. Therefore, Taiwan government proclaimed that developing EDA talents and products will be the first priority plan in "National SoC (System on Chip) Program". This Program hopes to integrate EDA software, and to provide an outstanding design environment for the use of global systems design firms. This research is focusing on three major question groups as following: 1. How is the interaction among semiconductor industry companies in Taiwan IC industry value chain? What are important value creation activities among enterprises in Taiwan IC industry? 2. What is the roadmap of EDA technology? How is the EDA industry developing? 3. What is the influence of EDA technology regarding to the semiconductor industry value net? What are the interactions and relations between EDA industry and Taiwan semiconductor industry? What is the impact of EDA technology to the value creations of Taiwan semiconductor industry dynamic value net? First, this research uses Value Chain Theory to analyze the interaction and value creation activities among Taiwan semiconductor industry companies. Secondly, this research develops a “Dynamic Value Net Model” from Value Net Theory then to analyze Taiwan semiconductor industry. Third, this research analyzes the affiliation between each players in Taiwan IC industry dynamic value net and the interaction and co-opetition relationship between EDA vendors and semiconductor companies. Moreover, this research analyzes the influence of EDA technology innovation regarding Taiwan IC industry value net. There are four major findings in this research as below: 1. EDA Play an Important Role in IC Industry This research points out that EDA technology plays a very important role in IC industry, as it shows in Figure A-1. EDA is a necessary technology for IC design and PCB industry. The EDA software industry is located the most upstream position in IC design industry and IC manufacturing industry value chain. Through EDA technology, we may reduce the IC design cycle time and raise IC manufacturing yield rate which can enhance IC industry competitive advantage. 2. The Co-opetition Relationship in Taiwan IC Industry Value Net This research analyzes the IC industry co-opertition relationship in Taiwan IC industry value net. This research figures out the existing complicate co-opertition relationship including “customer-supplier” relations, “complementor” relations, “competition” relations between each players in Taiwan IC industry value net. 3. Taiwan IC industry Dynamic Value Net Model Analysis This research analyzes the interactions among EDA vendors, IC design companies and Foundries in Taiwan semiconductor industry value net through dynamic value net model analysis. This research discovers that Foundries are acting as value integrators in Taiwan IC industry value net aggressively. There are four major value creation activities in the value net: (1) e-Service. (2) Provide “IC design reference flow”, including DFM (Design for Manufacturing) support. (3) Build EDA alliance to provide design support. (4) CyberShuttle. 4. Impact of EDA Technology to Taiwan IC Industry Value Net The contribution of this research is acknowledging that EDA technology has positive influence to semiconductor industry value net by analyzing EDA industry and technology. First, to the IC design companies, EDA technology has positive influence to R&D capability, cost control capability, active market entrance capability, cooperation network relationship and intellectual property protection. Furthermore, to Foundries, EDA technology has positive influence to R&D capability, market value creation, cost control capability, active market entrance capability, cooperation network relationship and customer service value. Because this research induces the dynamic value net model, the following researchers may use the model to analyze the dynamic change in any industry value net if applicable. This research suggests that Taiwan IC industry should establish an outstanding design environment and services for global systems design firms, especially EDA software. These measures enable Taiwan to maintain its semiconductor manufacturing lead and grow the crucial design and design service business.