在此知識經濟時代中，企業之價值活動不再止於有形資源，文化及知識層面之投入與維護才是真正影響企業運作、創造價值之關鍵因素。又文化對智慧資本、組織學習方式及能力間有著根本性的影響，且各構面需經由一定的配合，方能達成更高的企業績效。有鑑於此，本研究以國內企業為研究對象，並透過問卷調查法與統計分析法，探討不同組織文化下企業對智慧資本重視程度之差異，以及智慧資本與組織學習方式、組織學習能力及績效間之關係，發現之結果如下： 一、不同文化下之企業，對智慧資本的重視程度存在差異。 二、企業對智慧資本之重視程度確實會影響其所採行之組織學習方式。 三、組織學習方式有助於學習能力的培養與累積。 四、組織學習能力愈高則愈能提升組織績效。 / In a knowledge-based economy, the value creation activities of the companies were no longer limited to tangible resources. Instead, the input and maintenance of culture and knowledge have become the vital factors that influence business operation and value creation most. Culture fundamentally affects intellectual capital, organizational learning style, and learning capability. Moreover, every factor mentioned above has to be coordinated to make a company more profitable. Accordingly, this study employed questionnaire survey method involving domestic public enterprise subjects and statistics analysis to examine whether the degree to which intellectual capital component is being emphasized differs among various corporate cultures. Furthermore, this study investigated the relationship among intellectual capital, organizational learning style, learning capability, and performance. The results are as follows: 1. The degree to which intellectual capital component is being emphasized differs among various corporate cultures. 2. The degree to which intellectual capital component is being emphasized does influence the organizational learning styles companies adopted. 3. Organizational learning styles are helpful to develop and accumulate learning capability. 4. Stronger organizational learning capability can enhance organizational performance.

在日益競爭的國際金融環境下，為了提升台灣金融市場自由化及國際化，政府前後推動兩次金融改革，希望能藉由金融整併，使金融機構更具規模化、提高金融機構經營效率，希望藉此提升國內銀行的國際競爭力。利用併購雖然可以迅速取得市場上的規模優勢，但併購是否成功，關鍵在於企業雙方的經營理念、組織文化、人資結構等各方面的調合，因此企業進行併購要思考的面向非常多元。 以渣打銀行併購新竹商銀為例，從併購動機、組織文化融合、管理策略、再到渣打全球集團的組織變革，檢視外商銀行與本土銀行融合的歷程。輔以個案研究方式簡述作者十年間在併購銀行前後的工作歷程，再試著分析當時環境局勢下的銀行併購策略及作者接管分行的管理思維。經由本研究，提出以下之結論： 一、 併購下組織文化的移轉過程都會遭遇到不少的障礙與衝突，在確立企業目標後搭配組織策略運作及人力資源發展才能將衝突降至最低，促使購併後的組織文化順利融合，發揮原本預計的合併綜效。 二、 因應競爭激烈的金融環境及所處的台灣市場，值此時代下的金融從業人員，應隨時關注整體外部局勢，再思維自身的狀況，擬定明確的方向、善用策略矩陣及管理矩陣架構去思維並整合週邊資源，擬定具體的執行計劃以達成設定之目標。 / Under an increasingly competitive international financial environment, the Taiwanese Government has implemented twice financial reforms in order to enhance Taiwan's financial market liberalization and internationalization. The government hopes to enhance the international competitiveness of domestic banks through realizing the financial acquisition to help financial institutions scale up and improve its operational efficiency. Although it can gain the advantage of market scale through acquisition quickly, however, the key of succeeding in an acquisition relies on the consensus of managing philosophies, organizational cultures and human resource structure differences between acquiring and acquired firms. Therefore, companies need to think of pluralistic situations while making corporate acquisition decisions. Taking Standard Chartered Bank acquired Hsinchu International Bank as a case study, this paper reviews the integrating process of a foreign bank and a local bank from its merger motives, organizational cultures, management strategies and Standard Chartered Group's organizational change. The paper briefs the author’s 10 years of working experience in banking industry. It analyzes the acquisition strategy as well as the author’s managerial thinking after taking over a branch of Standard Chartered Bank in Taiwan. This study proposes the following conclusions: First, after the merger, there will be a lot of obstacles and conflicts during the transferring process of organizational culture. After make sure the enterprise target, Applying the organizational strategy and human resource development to minimize the conflicts and integrate cultures smoothly is the key factor to achieve the expected merger synergies. Second, in response to the intense competition under the financial environment nowadays, financial professionals should develop a clear goal by focusing on the overall external environment, knowing their own abilities, applying the Strategies and Management Matrix to architecture the thinking and to integrate their resources together. Then they can develop specific execution plans to achieve their goal.

在網路科技與技術科技日新月異的今天，消費者的需求隨著生活習慣的變化而不斷的在改變，企業必須進行服務創新才能在競爭激烈的市場與產業中佔有優勢。因此本文係以飯店業者為研究對象，以服務創新為主軸，針對可能會影響服務創新，或會因服務創新而受到影響的幾個研究構面進行探討，包括組織文化、服務品質與經營績效，分別探討個案公司在這些研究構面中有哪些作為，並分析構面間互相影響的關係。 本研究採用文獻分析法與個案分析法的方式撰寫，以深度訪談的方式進行個案公司的資料收集，並以過去學者提出的理論為基礎，將訪談收集來的資料對個案公司進行研究主題的分析。過程中採用的文獻理論，包括Wallach(1983)對組織文化的分類方式；Hertog(2000)提出的服務創新模型；Parasuraman, Zeithaml & Berry(1988)提出的服務品質五大衡量構面；Kaplan & Norton(1992)提出的平衡計分卡四大領域等。 研究結果發現，不同的組織文化類型會對公司的服務創新策略，甚至是經營策略造成影響，而成功的服務創新包含多個可能影響成敗的因子，包括新服務概念、新顧客介面、新服務傳遞系統與技術選項等；另外，許多企業在衡量經營績效時都認為非財務性的衡量指標比財務指標更重要，對企業經營整體的影響力更大；而經由對個案公司的訪談，本研究也發現，組織文化、服務創新、服務品質與經營績效等各構面間確實存在著互相影響的正向關係。

京都大学 / 0048 / 新制・論文博士 / 博士(社会健康医学) / 乙第13170号 / 論社医博第11号 / 新制||社医||10(附属図書館) / (主査)教授 今中 雄一, 教授 福原 俊一, 教授 福田 和彦 / 学位規則第4条第2項該当 / Doctor of Public Health / Kyoto University / DFAM

在知識經濟的時代裡，「知識管理」已成為學校組織管理與組織學習的核心議題，而「知識分享」更是其中重要的一環。因此，對教學場域中影響「教師」知識分享的相關因素之瞭解必有實務上的意義，尤其是屬於華人人情等特質相關因素的影響是本研究的探索旨趣。 從組織行為的角度去思考教師在學校的知識分享(分為資訊分享、行動示範、情境化知識分享、知識共構四個構面)，主要受到個人、人際、組織層面因素的影響。本研究從本土的人情概念出發，組織層面再加上對創新的關注，探討人情在個人層次(人情特質—忠恕取向、人情束縛、關係取向)、人際層次(情感與工具性關係)與組織層次(情感、關係、創新、法制)是如何地影響著國民中學教師彼此的知識分享意願與行為。 本研究對190位教師進行預試，進行對預試量表信效度檢驗並修正後，進行正式施測，正式施測時回收了583份有效問卷。以相關分析、多元迴歸分析、變異數分析、典型相關分析與結構方程模式分析，驗證本研究之假設並做延伸的探討。 本研究主要發現如下： 一、相對於知識分享的其他構面，教師們以行動示範同事進行知識分享的意願最低、實際行為也最少。 二、學校資訊設備與教師個人資訊能力對教師的資訊分享有正向影響；學校對課程時間與開放空間的彈性安排對教師之知識分享意願有提昇效果，亦促進了知識分享行為的實踐。 三、具忠恕特質、易受人情束縛的教師，其知識分享意願愈高，而展現出的實際知識分享行為也愈多，又尤以具高忠恕特質的教師最甚。 四、教師對與其情感親密的同事相較於僅屬工作關係而交往之同事會有較高的知識分享意願，也會有較多的知識分享行為。 五、若教師所在學校文化愈趨創新求變、情感支持、法制取向，則其知識分享的意願愈高、所展現出的知識分享行為愈多；關係取向文化則與知識分享意願、行為無顯著相關。又其中， 創新求變的學校文化對教師知識分享行為的實踐尤為重要。 六、教師愈具忠恕取向特質者，其所知覺到學校文化中的情感支持程度愈高；教師愈具關係取向特質，其所知覺到學校文化中「關係取向」程度愈高。 七、教師的知識分享意願愈高，則其所展現出的知識分享行為愈多。教師具有高知識分享意願時，若學校有「研究討論會」的安排，教師的知識分享行為愈多。 八、教師愈具忠恕特質，則其知識分享意願也高，進而產生較多的知識分享行為，知識分享意願是重要的中介變項。而若教師分享的對象愈屬情感性關係者，則其知識分享意願也高，進而產生較多的知識分享行為，知識分享意願亦是重要的中介變項。但若教師處於高創新求變的學校文化中，則教師不一定知覺其有知識分享意願，甚至在違反意願的情況下可能直接產生知識分享行為。 　　最後，本研究根據上述發現針對教育實務層面與未來研究提出具體建議以供參考。 / A Study of the Relationships among Teachers’ Renqing Traits of Teachers, Interpersonal Affection, Organizational Culture and Knowledge Sharing in Junior High School By Chien-Heng Yeh Abstract The main purposes of this study were to understand the status quo of knowledge sharing willingness and behaviors among junior high school teachers, as well as examine the relationships among the teachers’ Renqing(人情) traits, interpersonal affection, organizational culture and knowledge sharing. From literature review, knowledge sharing was divided into four aspects---information sharing, action modeling, situated knowledge sharing, and knowledge co-constructing. Renqing traits were also divided into three aspects as Zhongshu(忠恕), Renqing constrain(人情束縛), and Guanxi(關係). People with zhongshu trait mean they’re kind and empathic, those with renqing constrain trait are difficult saying “no” to others and apt to be constrained by renqing, while people with guanxi trait have the belief that interacting with others is to utilize their relationship as an instrument to acquire certain kind of resource. 　　Meanwhile, the interpersonal affection variable was composed of expressive ties(情感性關係) and instrumental ties(工具性關係). The former means both parties are intimate, as well as care about each other; the latter represents the two-person relationship is just on the job. Moreover, the organizational culture in this study contains the four dimensions--- innovative flexibility, affective support, guanxi(關係取向), and law-governed orientation. This study adopts the survey method by questionnaire. A pilot test was conducted with 190 teachers. Having examined the reliability and validity of the questionnaire and revised it, the modified one was then given to the subjects who the study is targeting at. In this study, the subjects were public junior high school teachers in Taiwan. Returned valid questionnaires were amount to 583 .The collected data were analyzed through product-moment correlation, multiple regression, one-way and two-way ANOVA, canonical correlation and structural equation modeling. The conclusions of this study were as follows： (1)teachers’ willingness and behavior frequency to participate in action modeling are the least, in comparison with other aspects of knowledge sharing. (2)The information technology(IT) equipment in school and personal IT ability have the positive influence on the information sharing willingness and behaviors of teachers; the flexible curriculum time and open space arranged in the campus have the effect to facilitate the knowledge sharing willingness and behaviors of teachers. (3)The teachers with more zhongshu, renqing constrain traits have higher willingness of knowledge sharing, and more behaviors than those with less zhongshu, renqing constrain trait, especially, the zhongshu trait. (4)Teachers have higher willingness of knowledge sharing with those are expressive ties, and more behaviors than those are instrumental ties with them. (5)The three dimensions of school culture--- innovative flexibility, affective support, and law-governed orientation had all significant positive related with the willingness and behaviors of teachers’ knowledge sharing,but guanxi orientation did not.Among them, the innovative flexibility of school culture is the most important. (6)The zhongshu trait of teachers and the degree of affective support culture in school have influence on and interplay with one another. Similarly, the guanxi trait and the degree of guanxi orientation culture in school do, too. (7)Their knowledge sharing willingness and behaviors have impact on and interplay with the other. Besides, teachers with high willingness really share knowledge with colleague when the seminar was actually held in school. (8)Teachers with high zhongshu trait have more knowledge sharing behaviors, via high willingness of them.That is,the willingness is the important mediate variable. Nevertheless,teachers have more sharing behaviors to those that are expressive ties with , via high willingness of them. That is,the willingness is the important mediate variable. But if teachers were in the school of high innovative culture, they directly participated in knowledge sharing activity, not via willingness, even violating their willingness. 　　Finally, some suggestions are proposed based the aforementioned conclusions for further studies and for the practice of education.

我國當前推動這套績效獎金及績效待遇制度為移植美公部門績效管理制度，以公開賽模式理論為基礎和運用目標管理法進行考核，圖引進風險性收入計劃來提振公務員士氣和行政效能與國家競爭力，以滿足人民需求。 本研究經深度訪談十位不同部會的現職薦任非主管人員，以瞭解本制度在公部門的實際運作情況及其衍生問題和影響，反映並尊重公部門內逾30﹪相關利害人的實質感受與權益。發現此制度確可強化定期目標追蹤與考評，促使公務員更重視計劃執行，然績效是主觀詮釋下的社會建構，其標準易受操縱，政府將風險轉嫁至公務員身上，致使彼等引發道德危機而產生逆選擇的嚴重競租行為，反將工作重心轉向主管身上的「目標錯置」現象，如此則增加主管濫權機會、加深政治干預、弱勢更形不利、員工績效與組織績效未能有效連結產出等現象。 顯然這種變革方向是具爭議的，未明瞭此項工程是高度政治性而非行政性或管理的問題，且未尊重相關利害人的正當權益和反應，輸方可能運用各種機制來反向引導變革。故本人認為可朝下列調整：創造強有力領導團隊，應實施每年撤換績效不彰主管，至少佔主管職位五分之一；慎防躁進，穩健改革較符合公部門的最大利益；應提出突破性具體改善策略來支持和驅使員工做事；績效改革應考慮系絡問題，如對阻力的確認、克服與排除，採用獎懲極端、模糊中間方式，衡量影響，而非產出等。 由以上分析可知本制度在公部門能否發揮績效管理功能的核心問題在於如何克服執行層面的「人性弱點」，要回歸道德價值的創造與實踐，「道德力」是一種競爭優勢，可帶來巨大經濟效益，應認真的將道德議題納入管理制度與流程中。

媒體面臨多元化、自由競爭的激烈挑戰，往往在ＭＢＡ參與經營（林添貴譯，2000）、市場導向的考量下（蘇鑰機，1997；McManus,1994），媒體會以廣告業績、發行量掛帥，而枉顧了新聞媒介的專業意理，以及媒介應有的社會責任，成為社會爭議的工具，也成為國家整體競爭力提升或沉淪的重要力量。 公開向社會大眾市場發行的各種視聽媒體，因為面臨市場慘烈的競爭壓力，對社會中堅份子普遍要求自律、社會責任的呼籲，回應似並不盡理想，公眾媒體的亂象於是更遭人詬病。 「企業雜誌」是企業文化的表徵，從「企業雜誌」是否可一窺企業在經營追求獲利之外，行有餘力，也會去關心周遭的環境與社會？並對周遭的環境保護、社會正義及人文理想等投入關懷，並盡一份心力？值得企業人及社會大眾重視，更值得傳播工作者關切。 從「企業雜誌」的內容、訴求及編排，是否也可反映出一些企業負責人的經營理念、組織文化與機構特徵？是否可以分析出企業對社會責任履行的標準？而「企業雜誌」有沒有一定的標準模式或典範？應可作為各家企業或傳播人士在投入「企業雜誌」編輯的參考。 本研究期盼經由《大同雜誌》月刊逾廿年的發展歷程，找出脈絡軌跡，找到可以為企業加分及社會加分雙贏的模式，並藉此一研究，喚起有關企業及傳播人士，對此一領域的重視。 / The media confronts intensive challenges from the open market. Under the partnership with MBAs (林添貴譯, 2000) and the consideration of market-driven (蘇鑰機, 1997; McManus,1994), the media puts the main focus on its publicity to increase sale and the circulation but neglects the professional ideology of news media and the social responsibility the media should have. The media has become the tool for controversies in the society and the primary influence on the overall competitiveness of a nation. Because of the intensive pressure of competition in the market, the mass media does not seem to be self-disciplined and socially responsible as the elites are supposed to be in the society. People are also disgusted of the chaos within the public media. Corporate magazines is the representation of the Corporate culture. Do the Corporate magazines show any sign that the business put in effort in caring about the surrounding environment and society besides pursuing benefits? Do they put in effort in environmental protection, social justice and cultural ideals? This is something on which the businessmen and the public should put emphasis and about which the media workers should concern. Do the content, pursuit and layout of the Corporate magazines reflect some of the executive ideals, organizational culture and corporal characteristics? Could we analyze the standard of a business toward performing social responsibility from them? Is there a certain standard format or paradigms for Corporate magazines? All of the above should be able to be a reference for individual business and media workers in editing Corporate magazines. From the twenty-year development of “Tatung monthly”, this study hopes to find the format that can improve both the business and the society. Moreover, this study hopes to bring this field to related business and media workers’ attention.

本研究旨在探討幼稚園教師組織文化知覺、創意人格對於其創意教學之影響及三者之關係。首先瞭解幼稚園教師組織文化知覺、創意人格與創意教學之現況；其次分析不同園所屬性與教師個人變項在三者之差異情形；第三，分析幼稚園教師組織文化知覺、創意人格與創意教學三者之相關性；最後，以多元迴歸及結構方程模式分析幼稚園教師組織文化知覺與創意人格對其創意教學之預測力，以及三者結構方程模式之適配情形。 本研究透過文獻探討以及問卷調查法來瞭解上述研究目的，利用「診斷組織文化測驗」、改編之「創造性人格量表（Creative Personality Scale）」以及自編之「教師創意教學量表」為研究工具。以台北市公、私立幼稚園教師為研究母群體，並藉由兩階段抽樣方式抽取107所園所，321位教師為主要研究對象。共發出321份問卷，整體回收率有效問卷為63%。問卷回收後，使用SPSS14.0統計軟體及AMOS5.0進行描述性統計、信度分析、初探性與驗證性因素分析、獨立樣本t考驗、單因子變異數分析、Tukey多重比較、皮爾森積差相關、多元迴歸以及結構方程模式來分析資料。本研究主要結論如下： 壹、幼稚園教師所知覺之組織文化類型為「階層型文化」，且教師整體而言具高度創意人格與創意教學，且以「積極靈巧」之特質最為明顯；且能省思自己的教學目標。 貳、教師年齡與年資差異存在於其創意人格及創意教學中，其中，教師年齡越長、越資深，越具有明確的教學目標，在教學方法與評量上也越具創意。學歷程度之差異則存在於其創意教學中，且顯示教育研究所畢業之教師創意教學程度高於一般大學畢業之幼稚園教師。 參、共識型組織文化與創意教學相關程度最高。然，共識型的組織文化雖有助於教師創意教學的產生，但不保證教師能有高度的教學創意。 肆、教師本身之創意人格與創意教學有高度相關，且比幼稚園組織文化更能預測其教學創意程度。 伍、「共識型文化」、「發展型文化」、「理性型文化」三種文化類型與教師創意人格及創意教學之結構方程模式適配度尚可接受。 最後，研究者根據上述研究結論針對幼稚園、幼稚園教師以及未來之研究提出建議，以期對未來學前階段之創造力教育有所助益。 / The main purposes of this study was to: (a) understand the current situation of the teachers’ awareness of organizational culture of kindergartens, creative personalities and creative teaching; (b) explore the data of the teachers’ awareness of organizational culture of kindergartens, creative personalities and creative teaching between different backgrounds and influencing factors; (c) analyze the relationship between these three variables; (d) explore the predictive power of the teachers’ awareness of organizational culture of kindergartens and creative personalities on the creative teaching;(e)use SEM (Structural Equation Modeling) to explore the goodness-of-fit of the model between the teachers’ awareness of organizational culture of kindergartens, creative personalities and creative teaching. To accomplish these purposes, the methods adopted were a comprehensive literature review and a questionnaire. Three scales were used to measure the following constructs: “Creative personality scale”, “Diagnosing Corporate Culture”, and “Creative Teaching Scale for Kindergarten Teachers”. A total of 215 teachers from 107 kindergartens (both public and private schools) participated in this survey in Taipei, and with an effective response rate of 63%. The questionnaire data were analyzed by descriptive statistics, Cronbach αcoefficient analysis, explorative factor analysis, confirmative factor analysis, T-test, one way ANOVA, Tukey posteriority comparison, Pearson’s correlation analysis, multiple regression analysis, and Structural Equation Modeling through the use of SPSS14.0 for windows and AMOS5.0.The major results were summarized as follows: 1. The teachers’ awareness of organizational culture of kindergartens is an Internal Process Model (a bureaucratic type). Teachers are smart with high scores on creative personality and high scores on creative teaching, especially in the aspect of teachers’ teaching goals. 2. Teachers with over 21 years of teaching experience are more creative on teaching than the beginning teachers with only 1 year of teaching experience. Furthermore, the young teachers have less creative personalities than the older teachers. Besides, the teachers with a master degree in education are more creative on teaching than teachers with a bachelor degree in other fields than education. 3. A human relations model may contribute to teachers’ creative teaching, but would not necessarily bring about teachers’ high creative teaching. 4. Teachers’ creative personality is more predictable than the organizational culture of kindergartens. 5. The goodness-of-fit of the models between the teachers’ awareness of organizational culture of kindergartens, creative personalities and creative teaching are acceptable, especially in the human relation model, open system model and rational goal model. Keywords: Kindergarten teachers, creative teaching, creative personality, the organizational culture of kindergartens, Structural Equation Modeling (SEM)

摘要 全球經濟自2008年產生從1929年經濟大蕭條以來，最嚴重的經濟危機－金融海嘯。造成全世界企業的倒閉，以及勞工的大量失業。當企業組織身處於動盪不安的環境時，往往就是考驗企業領導人的關鍵時期；因為領導者的卓越與否，左右著企業組織的生死存亡。因此，本研究以「領導才能」作為出發點，探討「組織文化」、「目標設定」、「自我、團隊、與組織效能感」、及「競爭力、績效」之間的關聯性，並將上述變項進行整合，建構一「組織效能感之競爭力模式」。發展此一模式，不僅可以作為後續相關研究之重要參考，同時亦可協助個人、團隊、與企業組織檢視其目前的現況，以作為提升與改善競爭力及整體績效的重要依據。 　　本研究透過嚴謹編製程序，進行問卷編製與資料收集，並進行專家會議、信效度與因素分析，以及各變項之間關聯性的探討。此外，本研究以國內的壽險業作為研究母群，調查對象為壽險業中的業務銷售員，並以立意抽樣方式回收共計232份有效樣本，經統計分析，本研究量表之內部一致性信度(.938~.977)，與效標關聯效度(與組織績效之r值介於.567~.775之間)等檢驗指標上，皆達顯著的效果。 　　最後，本研究假設之考驗及模式驗證之結果顯示：1.領導才能對於組織文化、組織競爭力及績效均具有正向的顯著影響；2.目標設定對於個人、團隊、與組織效能感皆具有正向的顯著影響；3.組織效能感確實對於組織競爭力及組織績效具有正向的顯著影響；4.本研究所建構之「組織效能感之競爭力模式」獲得支持。此外，研究者並針對研究結果及企業組織應如何面對「金融海嘯」，以及對未來學術研究與實務應用提出具體的建議。 關鍵詞：領導才能、組織文化、目標設定、效能感、競爭力、績效 / Abstract The gobal economics broke out the most serious economical crisis after the economical sluggish since 1929－financial meltdown in 2008. It makes the close of enterprises and increases the unemployed rate. When facing the turbulent environment, it is the best challenge for all leaders. Organizations can keep surviving or not, depends on leaders’ competencies. This study starts on 「leadership competency」, to discuss the relationship between 「organizational culure」、「goal-setting」、「self / collective / organizational efficacy」、「individual / team / organizational competitiveness」、「individual / team / organizational performance」. This study integrates the above-metioned variables and constructs a 「organizatioanl efficacy of competitiveness model」. The model can not only be the important reference but also assist individual、teams and organizations to examine their current situations to improve their competitiveness and the whole performance. The study uses questionnaire to measue and collect data. The insurance companies in Taiwan were taken as the population, and questionnaire is sent primarily to the insurance sellers. A toatal of 232 samples were collected using purposive sampling. Through the empirical analysis, it shows that the internal consistency reliabilty (.938~.977) and criterion-related validity (.567.~775) of all scales were significant. Finally, according to the results of correlation and Structural Equation Modeling analysis, it shows：1. leadership competency has significant and positive influence to organizational culure、organizational competitiveness and performance; 2. goal-setting has significant and positive influence to self-efficacy、collective efficacy and organizational efficacy; 3. organizational efficacy has significant and positive influence to organizational competitiveness and performance; 4.the constructed 「organizational efficacy of competitiveness」model was supported. Furthermore, evey hypotheses and constructed model in this study were supported. Finally, substantial suggestions were proposed for follow-up academic studies and practical applications, especially for financial meltdown. Keywords：leadership competency, organizational culture, goal-setting, efficacy,competitiveness, performance.

本研究之主要目的在於探討「人力資源政策制定」對「組織競爭力與績效」之影響，並依此發展人力資源政策內涵與運作過程之評量工具。在透過對領導才能、組織使命、人力資源政策、組織文化、與組織競爭力、績效等變項關係探討後，進而運用結構方程模式之統計方法，嘗詴發展「人力資源政策之競爭力模式」，以提供後續相關研究與實務應用之參考。 / 本研究透過嚴謹編製程序，針對研究變項編製相關量表，並進行專家會議與信效度及因素分析。此外，本研究採立意抽樣方式共蒐集136份樣本，經過統計分析後，結果顯示本研究所發展的「領導才能」、「組織使命」、「人力資源政策」與「組織文化」等量表的內部一致性信度皆在.90以上，且在效標關聯效度(與組織績效之r值介於.59-.71之間)檢驗上皆達顯著的效果。另外，本研究「人力資源政策量表」中的政策內涵部份，研究分析發現，此量表包含「執行型人力資源政策」及「策略型人力資源政策」兩個向度，其分量表之內部一致性信度分別為.96與.93，而在效標關聯效度(與組織績效之r值分別為.62與.60)檢驗上亦皆具有顯著效果。 / 最後，本研究之假設考驗及模式驗證之結果顯示：1.領導才能乃是透過組織使命影響人力資源之政策表現； 2.在人力資源政策部份，政策內涵對組織文化具有正向顯著的效果，但政策運作過程與組織文化僅有正向顯著相關，政策運作過程無法預測組織文化；3.策略型人力資源政策並未比執行型人力資源政策對組織文化具有更正向的顯著效果；4.執行型人力資源政策與策略型人力資源政策，透過對組織文化強度的影響，提升組織之競爭力與績效表現。研究者最後針對研究結果及修改後的「人力資源政策之競爭力模式」，與對未來的學術研究及實務應用提出具體的建議。