Made available in DSpace on 2016-06-02T19:52:02Z (GMT). No. of bitstreams: 1 5741.pdf: 3756867 bytes, checksum: d75ae6844f86f78217fb963284442b22 (MD5) Previous issue date: 2013-12-18 / This present work represents a case study conducted with different business units and corporate areas in a Brazilian branch of a multinational company (acknowledged by its innovative strength in multiple sectors: auto parts, consumer goods and industrial goods), aiming to understand what inhibits or enables a more venturesome innovative approach towards more disruptive products (understood as those genuinely new, designed after actual demands and unmet needs, avoiding limitations of technological paradigms and the erroneous inertial persecution of the same competitive attributes). For doing so, the following main objectives are established: 1. Understand how selected determinants (environment, human resources, financial resources, processes, culture and strategy) impact the product innovation portfolio composition in the units selected; 2. Therefore, identify ideas sources that are most frequently used and those considered most effective in each unit studied. As the background for this analysis, the literature review outlined starts discussing some concepts (disruptive innovation and value co-creation particularly) which exhort to the importance of a broader innovative orientation, dribbling an inertial conservative behavior that seems quite deleterious. After that, an approach on the main drivers that mold the innovation orientation is outlined (covering the lockin risks and opportunities brought by open innovation amidst the innovation strategy perspectives). Finally, the bottlenecks in the idea generation phase (which has been reported by some recent studies as the major cause for an alleged gap in disruptive innovations) are explored, some multidisciplinary contributions on innovation applied creativity (ideation concepts from cognitive and social sciences) are brought and the most effective and commonly used sources of ideas according to recent researches are covered. The analysis identifies three main innovation orientations in the studied areas (tech drivers with offensive strategies; need seekers with opportunist strategies; and market readers with more dependent strategies), what seems to be determined by deliberate corporate definitions molded by a more conservative and centralizing cultural and strategic approach of the company, dedicating limited innovation scope and resources for the branch. The idea sources follows this three main innovation orientations, also being close to those traditionally used internationally: technologically oriented areas with more innovative capabilities (offensive innovation strategy) tend to find more efficient and popular the technological prospection sources; dependent innovation approaches tend to rely on a more basic usage of voice of customer sources; and the opportunist orientation is the only approach more focused on open innovation methods (which generally have limited adoption). Besides and in general, internal and voice of customer sources tend to be disseminated and effectively used independently of the orientation. / O presente trabalho constitui um estudo de caso delineado em distintas unidades de negócios e áreas corporativas de filial brasileira de empresa multinacional (reconhecida por seu desempenho inovador em diversos mercados: autopeças, bens de consumo e bens industriais), buscando entender o que inibe ou viabiliza a busca por inovações mais disruptivas em produtos (concebidas como aquelas que buscam criar propostas genuinamente novas e vinculadas a reais demandas, às limitações dos paradigmas tecnológicos e ao aprisionamento na perseguição dos atributos competitivos estabelecidos). Pra tanto, são traçados dois objetivos principais: 1. Entender quão determinantes são algumas variáveis selecionadas (ambiente, recursos humanos, recursos financeiros, processos, cultura e estratégia) na orientação à composição do portfólio de inovação em produto das unidades estudadas; 2. Por conseguinte, identificar quais fontes de ideias são utilizadas com mais frequência e aquelas consideradas de maior efetividade em cada unidade estudada. Conformando uma base para essa análise, a revisão bibliográfica aqui delineada se inicia com uma abordagem sobre concepções (em especial a perspectiva da inovação disruptiva e da cocriação de valor) que exortam quanto à importância de se manter uma orientação à inovação atenta a mais amplas oportunidades, driblando um comportamento inercial que parece bastante deletério. Na sequencia, faz-se uma abordagem acerca de como a inovação é apreendida como estratégia nas empresas dentro de múltiplos determinantes, sendo também trabalhados os riscos de lockin e as oportunidades trazidas com a inovação aberta. Por fim, mostra-se que gargalos na etapa da geração de ideias vêm sendo apontados mais recentemente como a maior causa para esse lapso de inovação, sendo resgatadas contribuições multidisciplinares sobre a criatividade aplicada à inovação (conceitos de ideação desprendidos a partir de conceitos das ciências cognitivas e sociais e sendo trazidas as principais fontes de ideias atualmente empregadas) e apresentadas as fontes de ideias mais comumente utilizadas e aquelas consideradas mais populares segundo pesquisas recentes. Como resultado, a análise, à semelhança de estudos internacionais, identificou três principais orientações à inovação nas unidades estudadas (tech drivers com estratégias mais ofensivas; need seekers com estratégias mais oportunistas; e market readers com estratégias mais dependentes), o que parece estar determinado por definições deliberadas da corporação, moldadas por um embasamento estratégico e cultural mais tradicional e centralizador da empresa, sendo dedicados pela matriz poucos recursos e um limitado escopo à inovação à filial. As fontes de ideias empregadas, por sua vez, seguem essas três orientações principais, estando ainda bastante próximas daquelas mais tradicionalmente empregadas internacionalmente: a área com maior orientação e capacitação tecnológica (tech driver) apresentou uso mais eficaz e frequente de fontes de prospecção tecnológica; as áreas de orientação dependente à inovação (market readers) mostraram mais ampla adoção de fontes de clientes; a área com abordagem oportunista (need seeker) sobressaiu como a única a conferir certa ênfase na inovação aberta (o que tem comumente aplicação bastante limitada nas demais unidades). Ademais, as fontes de ideias internas, bem como aquelas de clientes são, em geral, disseminadas e efetivamente usadas independentemente da orientação.

金融科技是當前歐美先進國家之潮流趨勢，由於資訊科技的進步，現今金融業者面對外在競爭者不再只侷限於傳統金融業者，新創科技業者也加入角逐金融服務這塊大餅，破壞式創新正在我國加速發酵中。金融科技新興商業模式的興起，涉及各個不同面向與關鍵成功因素，這些面向與關鍵因素之間的相對權重，乃是相關產業與政府部門值得深入探討的課題。 本研究旨在探討台灣金融科技關鍵因素之權重分析，藉由相關文獻的蒐集與彙整，建立層級架構，主層級架構包含四個面向：政府面向指標、業者面向指標、顧客面向指標、以及技術安全指標，藉由此四項指標整合出各項次層級之影響因素，透過層級分析法進行研究分析，整理出各項影響因素的權重排序。 本研究透過市場調查，將問卷對象分為兩類，包括專家以及學生群組，經過問卷調查後發現，不論專家或是學生群組，皆認為「技術安全指標」是金融科技發展中最重要的關鍵指標。在整體問卷實證結果中，關鍵因素之權重排序依次為：「提升消費者信賴程度」(0.0864)、「法規的鬆綁與調整」(0.0563)、「使用者身份加密機制」(0.0523)、「勒索軟體之威脅」(0.0488)、以及「殭屍病毒之威脅」(0.0475)。 不同群組的問卷對象之調查結果顯示，專家群組認為「提升消費者信賴程度」(0.1112) 以及「擴增消費者體驗」(0.0586)為前二重要的影響因子；學生群組認為「提升消費者信賴程度」(0.0630)、以及「使用者身份加密機制」(0.0575)為前二重要的影響因子。專家以及學生群組皆認為「提升消費者信賴程度」為金融科技發展中相對重要的影響因子。 / Financial technology is the current trend of the advanced countries such as Europe and the United States. Due to the progress of information technology, the current financial industry that faces the external competitors are no longer confined to the traditional financial industry, the new technology industry also joined the financial services. Disruptive Innovation is accelerating fermentation. The rise of the emerging business model of financial technology involves various different aspects and key success factors. The relative weight between these and the key factors is the subject of the relevant industries and government departments that are worthy of further study. The purpose of this study is to explore the weight analysis of the key factors of Taiwan's financial science and technology, and to establish a hierarchical structure through the collection and compilation of related literature. The main level structure includes four aspects: government-oriented indicators, industry-oriented indicators, customer orientation, and technical safety Index. Through the four indicators of the integration of the sub-level of the influencing factors, and also through the hierarchical analysis of research and analysis, it is sorted out the impact of the weight of the factors. Through the market survey, the questionnaire will be divided into two categories, including experts and student groups. It is found that regardless of the expert or student groups, both of them think that "technical safety indicators" is the most important financial technology development Key indicators. In the whole questionnaire, the key factors are ranked as follows: "Enhancing the degree of consumer trust" (0.0864), "Relaxation and adjustment of regulations" (0.0563), "User identity encryption mechanism" (0.0523)," the threat of the software " (0.0488), and "the zombie virus threat " (0.0475). The results of the questionnaires of the different groups show that the group of experts considered " Enhancing the degree of consumer trust" (0.1112) and the "Expanded Consumer Experience" (0.0586) as the first two influencing factors; the student groups consider " Consumer trust" (0.0630), and the" user identity encryption mechanism" (0.0575) for the first two important factors. Experts and students consider that "Enhancing the degree of consumer trust" for the development of financial technology is a relatively important factor.

Sharing economy businesses have increasingly began to inhibit the competitive landscape of many different industries. Their growth can be primary connected to general digitalization developments. At its core, the sharing economy concept is built around efficiently using excess resources. In this thesis, it is argued that sharing economy businesses should be considered disruptive innovations, partly because they present incumbent firms with significant challenges. While the sharing economy business concept facilitates effective peer-to-peer exchange, and in the process provides new possibilities of employment, customer-centric innovation and market development, it can also be tied to a decreasing demand for goods and services offered by incumbents in the same marketplace. Examples of businesses built around the sharing economy concept include – but are not limited to – Airbnb, Vrbo, Uber, Lyft, Zilok, and Hygglo. Prior to the beginning of this research project, very little research regarding potential strategic countermeasures for incumbent firms to employ against sharing economy competitors had been conducted. As a result, this thesis serves the purpose of investigating the impact of sharing economy businesses from the perspective of incumbents and theorizing about potential responses. In order to facilitate this purpose, the hospitality industry was chosen as a representative of an industry that has experienced sharing economy business entrances and sharing economy business competition to a researchable extent. Through this thesis and its accompanying qualitative data collection process, several challenges that are presented to incumbents as a result of sharing economy business entrances were identified. Additionally, a focus was placed on evaluating both tried and prospective strategic measures, using existing theory and insights from the data collection to discover the key aspects needed for the development of potential responses to sharing economy businesses. A similar process was undertaken regarding business models, as the crucial and core elements of a perceived successful business model needed to be identified. The findings generated by the data collection process were then analyzed using a thematic analysis, centered on the themes of: Strategic Management in the Hospitality Industry; Current Trends in the Hospitality Sector; Fundamentals of a Successful Hotel Business; and Future Strategy Suggestions and Industry Prospects. After conducting the three identification and analyzation stages, the findings were discussed in the penultimate chapter of the thesis, where the findings’ relation to existing theory was explored. Following the discussion, the possibility to answer the main research question of this thesis appeared. After discussing our findings, our analysis, and the connection to existing theory, we were able to conclude that incumbent firms can successfully compete with sharing economy businesses. Specifically, they could ensure this through strategic changes and business model innovations built around efficiently exploiting the incumbents’ internal strengths and advantages that are currently not easily imitable by sharing economy businesses. As such, they should look to create, deliver, and communicate unique value to its customers, and suggestions on how this could be achieved by both incumbent hospitality managers and others are provided.

Digital implants have become a new frontier for body hackers, technology enthusiasts and disruptive innovation developers, who seek to service this technology for themselves and to new users. This thesis has explored conditions for future user adoption of human body augmentation with digital implants. The conditions explored were mainly self-beneficial health optimization through technology, self-quantification or convenience scenarios. Applying Diffusion Of Innovation theory, Value-based Acceptance Model and research through design methods were used. The process consisted of quantitative and qualitative data gathering and analysis, using interviews, surveys and iterative prototyping with evaluation. The results show mixed user attitude towards implant usage, mainly depending on users' need for added benefits, whether the user is a technology enthusiast actively using technology for self-beneficial gain or a casual everyday consumer of technology. Certain conditions could affect adoption of implants into mainstream usage, mainly data privacy, regulation, convenience, self-quantification or health management. In order for implants to succeed as a mainstream technology, there needs to be proper secure infrastructure, easy installation and coordinated services that offer individual benefits of health or convenience, with a high consumer confidence in supported services, installation / removal and devices. Several companies are working on offering such a service, in order to evaluate such a proposition, iterative prototypes were created to evaluate a health management scenario as a streamlined consumer service, using a service design blueprint and a related interactive smartphone application prototype.

The future is here. New digital, disruptive innovations are changing and affecting industries across society. And the emerging Quantum Computing (QC) industry is not an exception. Billions of dollars have been invested by actors such as governments, large enterprises like IBM and AWS, and by smaller to medium firms towards achieving a fully working QC-technology. Therefore, firms who are looking to adopt it must address the barriers that come with it. This thesis therefore explores what barriers, with the objective on key ones, that exist when firms are adopting QC-technology as a service into their business strategy. The geographical scope of this study is the European and North American industries. The applied method is qualitative and based on the methodology of grounded theory where six semi-structured interviews are carried out with key experts in the field . Furthermore, the analytical PESTLE-framework was used to systemically code and categorize the barriers found from the interviews to analyze the political, economic, social, technological, legal, and environmental factors connected to the research question. By using key experts from different parts of the industry and this framework, it resulted in a holistic view of the industry’s barriers. The findings of this study are that the QC-industry is still in its early era with 34 barriers of adoption identified and eight of them deemed to be the key ones because of their significance and frequency of mentions. The eight key barriers are QC-technology is costly, impatient investors, funding issues, lack of consistent revenue streams, lack of awareness from top management, insufficient ecosystem, lack of skilled labor and immature technology. The most important minor barriers of the other 26 include lack of standardization and benchmarks, lack of collaboration between certain geographical parties, misinformation from vendors and not using external advisors. Nonetheless, the QC-technology is on the up-rise and is projected to affect industries across the world. Firms in these industries must therefore learn to adopt to the dynamic changes that come with what the QC industry brings. Therefore again, it is the intention of this thesis to explore the key barriers and mitigation strategies to overcome them. / Framtiden är här. Nya digitala, disruptiva innovationer håller just nu på att förändra och påverka industrier över hela samhället. Den växande kvantdatorindustrin är inte ett undantagsfall. Flertalet miljarder dollar med målet att uppnå en fullt funktionell kvantdator har investerats av aktörer som stater, stora företag som IBM och AWS samt små till medelstora företag. Därför bör företag som kommer att påverkas av effekterna adressera barriärerna som finns. Den här uppsatsen undersöker därför vilka barriärer, med fokus på de essentiella, som existerar för företag när de ska adaptera kvantdatorteknologi som en service i deras affärsstrategi. Den geografiska omfattningen berör den nordamerikanska samt den europeiska marknaden. Metodiken som användes var ”Grounded theory”- metodologin där sex semi-strukturerade intervjuer utfördes med nyckelexperter i industrin. Fortsättningsvis så användes PESTLE-ramverket för att systematiskt koda samt kategorisera de identifierade barriärerna utifrån politiska-, ekonomiska-, sociala- , teknologiska-, legala- samt miljöaspekterna. Genom att ha erhållit data från nyckelexperter från olika delar av industrin samt använt ramverket så gav det en holistisk bild av industrins barriärer. Resultatet av studien är att kvantdatorindustrin är i ett tidigt skede med 34 barriärer identifierade och åtta av dem som anses vara de mest essentiella på grund av deras signifikans samt frekvens av omnämnanden. De åtta nyckelbarriärerna inkluderar att kvantdatorteknologin är dyr att investera i, otåliga finansiella investerare, finansieringsproblem, brist på konsistenta intäktsflöden, brist på medvetenhet av ledningen, bristfällande ekosystem, brist på kompetent personal och icke-mogen teknologi. De viktigaste mindre barriärerna utav de 26 inkluderar brist på standardisering samt riktmärken, brist på samarbete mellan vissa geografiska områden, felaktig information från industrin till köparna, samt att inte ta hjälp av externa rådgivare. Vidare, så är kvantdatorteknologin samt industrin i helhet i en uppgång och förväntat att förändra industrier över hela världen. Företagen i dessa industrier bör därför lära sig redan idag att adaptera sig till de dynamiska förändringarna som kvantdator industrin medför. Därför är syftet för det här examensarbetet att utforska nyckelbarriärerna och strategierna som i syfte för att överkomma dem.

Purpose - The purpose of this research is to explore disruptive innovation and to determine whether Christensen’s latest version (2015) of the disruptive innovation theory can explain the success of multisided platforms in the music industry. Thus, we analyze three cases studies based on the theory: Napster, Spotify and Apple Music. At the end, we present our results concerning Christensen’s theory’s capability to explain the recent success stories of digital multisided platforms. Research Question - “Does the theory of disruptive innovation explain the success of Multi-sided Platforms in the music industry?” Methodology - A comparative case study with three levels of success gives us a width that we think is necessary in order to draw conclusions. Spotify is considered to be a global market leader while Apple Music is highly successful and market leader in the US. Napster, however, is not considered successful due to the legal issues it has encountered. Secondary data is used on all cases, and an in-depth literature review of the theory which supports the theoretical framework that we use to compare the cases. Findings - This research explores Christensen’s theory that is widely misinterpreted and misapplied in the recent years. Christensen’s theory is heavily built upon a technology factor that drives disruptive innovation, however, this can not explain for instance Spotify’s success, which is according to the original theory is not disruptive. We argue that business model innovation is the driver of disruption in some cases where technology is merely an enabler for business to reach disruptive effects. We would like to propose a stronger categorization of disruption types, such as “technology driven disruption” or “business model driven disruption” in order to identify disruption with different roots. / Syfte - Syftet med denna forskning är att undersöka disruptiv (omstörtande) innovation och att avgöra om Christensens senaste version (2015) av den disruptiva (omstörtande) innovationsteorin kan förklara framgången med flersidiga plattformar inom musikbranschen. Således analyserar vi tre fallstudier baserade på teorin: Napster, Spotify och Apple Music. I slutet presenterar vi våra resultat avseende Christensens teoris förmåga att förklara de senaste framgångshistorierna för digitala flersidiga plattformar. Forskningsfråga - “Förklarar teorin om disruptiv innovation framgången med flersidiga plattformar i musikbranschen?” Metodik - En jämförande fallstudie med tre nivåer av framgång ger oss den bredd som vi tycker är nödvändig för att dra slutsatser. Spotify anses vara en global marknadsledare och Apple Music är mycket framgångsrikt samt marknadsledande i USA. Napster anses emellertid inte framgångsrikt på grund av de rättsliga problem som uppstått. Sekundär data används i alla exempel, samt en djupgående litteraturöversikt av teorin som stöder den teoretiska ramverk som vi använder för att jämföra fallen. Resultat - Denna undersökning utforskar Christensens teori som är brett misstolkad och felaktig tillämpad under de senaste åren. Christensens teori bygger starkt på en teknikfaktor som driver disruptiv innovation, men detta kan inte förklara exempelvis Spotifys framgång, vilken enligt den ursprungliga teorin inte är disruptiv. Vi argumenterar för att affärsmodellinnovation driver störningar i fall där tekniken bara är en katalysator för att verksamheten når disruptiva effekter. Vi skulle vilja föreslå en starkare kategorisering av disruptionstyper, till exempel “tekniskt driven disruption” eller “affärsmodelldisruption” för att identifiera disruptioner med olika rötter.

Bakgrund: Branschen för tunga kommersiella fordon har historiskt verkat i en relativt mogen kontext, där värdeerbjudandet kretsat kring inkrementella förbättringar av förbränningsmotorn. Ett ökat behov av hållbara transporter och nya framväxande teknologier gör nu inträde i branschen vilket skapar en disruptiv affärskontext som sätter sedan länge rådande affärsmodeller och strategier ur spel. För att som etablerad aktör i branschen förbli relevant krävs anpassning. Med begränsade resurser måste nya investeringar balanseras med behovet av att vårda den dagliga verksamheten. Genom att beakta centrala avvägningar kan övergången hanteras. Syfte: Denna studies syfte är att med ett explorativt förhållningssätt bidra till ökad förståelse för hur etablerade företag inom branschen för tunga kommersiella fordon hanterar en disruptiv affärskontext, genom att se till de centrala avvägningar som behöver göras för att klara av omställningen till ett disruptivt affärslandskap. Metod: Studien har antagit en kvalitativ forskningsstrategi med en fallstudiedesign. Den vetenskapliga inriktningen är realism och studien har en abduktiv forskningsansats. Datainsamling har skett genom 11 semistrukturerade intervjuer och dokumentstudier. Studiens analysmetod är tematisk analys. Slutsats: Branschen för tunga kommersiella fordon är i starten av disruptiv innovation vilket leder till en disruptiv affärskontext. Etablerade aktörer därinom behöver anpassa sig för att vidhålla dess relevans i branschen och långsiktigt överleva som företag. Vid denna anpassning finner studien att etablerade aktörer kan lära av gårdagen, planera för morgondagen och agera idag genom att se till de centrala avvägningarna: Driva eller drivas av efterfrågan, Resursallokering och portföljutformning, Modulariseringsstrategi, Företagets inblandning med externa parter, Rollen som OEM i det framtida transportekosystemet. Samtliga avvägningar påverkar etablerade aktörers förmåga att hantera en disruptiv affärskontext både positivt och negativt och måste beaktas av etablerade aktörer som anpassar sig till disruptiv innovation. / Background: The industry for heavy commercial vehicles has historically operated in a relatively mature context, where the value proposition has revolved around incremental improvements of the internal combustion engine. An increased need for sustainable transport and new emerging technology is now entering the industry, which creates a disruptive business context that puts longstanding business models and strategies out of play. In order for incumbents in the industry to remain adequate, adapting is required. With limited resources, new investments must be balanced with the need of nurturing the day-to-day operations. By taking key trade-offs into account the transition can be managed. Purpose: The purpose of this study is to contribute with an exploratory approach to a greater understanding of how established companies in the heavy commercial vehicle industry handle a disruptive business context, by looking at the key trade-offs that need to be considered to cope with the transition to a disruptive business landscape. Methodology: The study has been conducted with a qualitative research strategy and case study design. The research approach is realism, and the study has an abductive research approach. The gathering of empirical data has been conducted through 11 semi-structured interviews and document studies. The study has utilised a thematic analysis. Conclusion: The industry for heavy commercial vehicles is at the start of disruptive innovation, which leads to a disruptive business context. Incumbents need to adapt to maintain their relevance in the industry and survive as a company in the long term. With this adaptation, the study finds that incumbents can learn from yesterday, plan for tomorrow and act today by looking to the following key trade-offs: Drive or driven by demand, Resource allocation and portfolio design, Modularisation strategy, The company's involvement with external parties, The role as OEM in the future transport ecosystem. All trade-offs affect the ability of established players to handle a disruptive business context both positively and negatively and must be considered by incumbents who adapt to disruptive innovation.

As the gig economy is growing at a rapid pace and digitalization has spread throughout the management consulting industry, a notable disruption of this traditional industry has occurred. Digitalization in the management consulting industry has affected both how the management consultant does his/her job as well as how the connection between consultant and client and the relationship between colleagues constitutes. Digitalization also facilitates remote working, which has after the Covid-19 pandemic become a high priority. This in turn has enabled the growth of the gig economy and the increasing number of gig worker. Digital gig platforms acting as a meetingplace have increased in both numbers and popularity as well as digital service platforms providing digital tools with the help of SaaS or AI to deliver a more complex solution to the customer. The disruption of the management consulting industry has only begun and therefor it is a need to analyze the way this industry works today and discuss how the industry has adapted to digitalization. Therefor the purpose of this master thesis is to increase the knowledge of how the progress of digital business models affect the management consulting industry by answering the two research questions: “How has the management consulting industry within the area of organizational development been disrupted by the increasing amount of independent workers using gig platforms?” and “How has digitized Service platforms in the area of organizational development changed the traditional management consulting business model?”. This master thesis is conducted through a literature review and semi structured interviews. What can be concluded is that the management consulting industry has been disrupted by the digital platforms in a way that has put pressure on the larger traditional management consulting companies, more digital platforms are created and an increasing number of gig workers have resulted in collaborations between freelancers and traditional management consulting companies. It is also seen that traditional management consulting companies are adopting other business model alternatives that includes solutions based on AI or cloud solutions. / I och med att gigekonomin växer i en snabb takt och digitaliseringen har spridit sig genom hela managementkonsultindustrin har en tydlig påverkan skett på denna traditionella industri. Digitaliseringen i managementkonsultindustrin har påverkat både hur managementkonsulter utför sitt jobb och kopplingen mellan konsulten och klienten samt vad relationen mellan kollegor har för funktion. Digitalisering gynnar även distansarbete, som efter Covid-19 pandemin har fått en allt högre prioritet på arbetsplatser. Detta har i sin tur medfört en växande gigekonomi med ett ökat antal gigarbetare. Digitala gigplattformar som fungerar som mötesplatser har ökat både i antal och popularitet, likaså digitala serviceplattformar som tillhandahåller digitala verktyg som till exempel SaaS- och AI-lösningar för att kunna tillhandahålla en mer komplex lösning till kunden. Den påverkan som gigekonomi har haft på  managementkonsultindustrin är i början av utvecklingen, vilket skapar ett behov av att industrin och hur denna fungerar idag analyseras, samt diskutera hur industrin har anpassat sig till digitaliseringen. Därför är syftet med detta examensarbete att öka kunskapen kring hur utvecklingen av digitala affärsmodeller påverkat managementkonsultindustrin genom att svara på de två forskningsfrågorna: ”Hur har managementkonsultindustrin inom området organisationsutveckling blivit förändrad av det ökade antalet gigarbetare som använder sig av digitala plattformar” och ”Hur har digitala serviceplattformar inom området organisationsutveckling ändrat de traditionella managementkonsulternas affärsmodeller”. Detta examensarbete utfördes med hjälp av en litteraturstudie samt genom semistrukturerade intervjuer. Slutsatsen som kan dras från detta examensarbete är att managementkonsultindustrin har blivit påverkad av digitala plattformar och därmed har satt press på de större traditionella managementkonsultföretagen, fler digitala plattformar skapas och ett ökat antal av gigarbetare har resulterat i en ökning av samarbeten mellan frilansare och traditionella konsultföretag. Resultatet visar vidare att fler traditionella managementkonsultföretag anpassar sig till andra affärsmodellsalternativ som innefattar lösningar baserade på AI eller molntjänster.

2007年6月，華碩電腦發表Eee PC精簡式筆記型電腦，此創新產品俟後由臺灣資訊工業策進會市場情報中心（MIC）統稱為精簡型小筆電，簡稱小筆電，英文名稱則採用美商英代爾對於這款產品的統稱：Netbook。 Eee PC所設定的目標市場著眼於消費性市場，將產品定位於已開發國家使用者的第二臺電腦以及開發中國家使用者的第一臺電腦。產品上市後掀起銷售高潮，由於小筆電的加入，筆記型電腦在2008年第三季出貨量首度超越桌上型電腦，比先前2007年預估提早兩年，Eee PC因而被譽為臺灣電腦廠商價值創新的一大步。 本研究主要的探討問題有四：核心技術能耐發展策略對於產品創新的影響為何？ 品牌與ODM廠商在創新產品開發上的合作與分工為何？ 品牌廠商因應競爭者之破壞性創新的作法為何？ 核心技術能耐為基礎的產品創新在市場上所需具備的成功條件為何？ 在研究設計上以策略與組織、技術、市場三構面做為主要分析架構。策略與組織構面由領導者企圖心、核心競爭優勢、企業文化、組織架構、企業網絡定位等變項構成；技術構面上由產品研發經驗、內部知識傳遞、外部資源網絡、產品開發管理等變項構成；市場構面由品牌效益、顧客需求、產品行銷、產業合作網絡等變項組成用以探討對於破壞性創新產品構思及開發階段的影響。研究方法上採用「個案研究法」，以領導廠商華碩與宏碁為研究對象。在資料上透過企業訪談與次級資料蒐集的方式來了解個案公司在創新產品的發展過程，並結合核心競爭力、產業價值鏈、破壞性創新、新產品開發程序、吸收能耐與知識傳遞、技術面競爭策略等學理加以分析，本研究所獲得的研究發現如下： 一．建立核心競爭能耐的方向及重點決定了企業在產業價值鏈的位置與所從事的價值活動。 二．企業基於核心技術能耐發展策略而對產品創新方向做出技術領導者與技術追隨者的不同策略選擇。技術領導者著重產品的破壞性創新設計，技術追隨者著重於產品成熟技術的市場性。 三．品牌廠商與ODM的研發製造合作關係上，考量中心點在於顧客對企業的認知價值。品牌廠商並以平均分配（Allocation）與相互制衡（Leverage）為策略，取得各家資源之長為己用。 四．設計代工廠從OEM經營模式進入ODM經營模式，在逐步接手研發價值活動後，ODM設計製造廠開始投入自主研發，成為個人電腦產品技術提供者。但在缺乏通路品牌下，所創造的產品創新價值只能透過品牌廠技術採用將創新價值傳達至消費者。 五．企業發展破壞性創新產品時，原價值網絡上具產業主導地位的供應商透過關鍵技術的掌握，並經由品牌行銷掌握終端使用者，形成不易突破的慣性，對於廠商產品創新產生鉗制作用。 六．企業發展破壞性創新產品若無法取得市場客戶對產品的價值認同，則雖有技術成就，但難以成為產品的競爭優勢。 七．企業在發展破壞性創新產品過程中，若缺乏行銷業務部門參與，將可能造成產品上市後的市場資訊掌握失準。 八．破壞性創新產品所設定於原價值網絡的目標市場，往往因為高科技產業的不確定性因素，在實際執行時意外產生新應用，產品因而進入新價值網絡的新市場。 九．破壞性創新產品進入新市場時不確定因素多，廠商因需求不易掌握而經常發生嘗試錯誤的探索行為，但市場晚入者觀察先驅者經驗，往往能立即掌握正確資訊而迅速反應市場需求。 十．企業發展破壞性創新產品，若未造成有效技術差距，技術領導者與市場先驅者將不易維持首動者優勢。技術追隨者與市場晚入者藉由學習領導者經驗將有機會快速超越。 本研究最後並提出一些實務上建議，以做為產業界發展核心技術能耐策略與發展破壞性創新產品的參考。 / In June, 2007, Asus Computer announced her Eee PC in Computex Taipei, Taiwan International Computer Exhibition. The simplified notebook then named “Netbook” due to its lightweight design and focused internet application. Eee PC was aimed on consumer market of developed countries, targeted as “Secondary Computer” for existing computer users, as well as first computer to the user of the developing world, the name “Eee” derives from "the three Es", an abbreviation of its advertising slogan for the device: "Easy to learn, Easy to work, Easy to play". By third quarter of 2008, notebook shipped quantity including netbook, had exceeded desktop computer, two years advance from prior market research report’s estimation made before netbook product rollout in 2007. Eee PC was praised as stride-out of value innovation of Taiwan computer industry. Problem discoveries and definitions in this research are: first of all, what is the influence of core technology development strategy toward product innovation? Second, how brand owner works with ODM suppliers on innovative product development? Third, how brand owner reacts to disruptive innovation? Last, what are market successful factors of an innovative product which based on core technology competence? Analysis framework of this research consists of three aspects: strategy and organization, technology, marketing. As an exploratory study, research design is qualitative research and case study over certain firms: Asus and Acer, with 90% market shares of netbook in year 2008. For data gathering, primary data came from interviews to firms’ management team members, specifically R&D and PM Directors, secondary data studies came from varies sources: research reports, annual reports, and so on. To explore the influence of core technology competence toward product innovation in idea generation and product development stage, study of related theories in advance is necessary: core competence, value chain, disruptive innovation, new product development procedure, absorptive capability, knowledge transmission, and competitive strategy of technology. Discoveries of this research are: 1.Direction and focus of establishing core competence decides the firm’s position in value chain and the value activities firm engaged. 2.Core technology competence development strategy directs firm’s choice of technology leader or follower, leader focuses on innovative product design, follower focuses on mature technology’s market taking. 3.Customers perceive value is the key consideration that brand owners work with ODM suppliers. “Allocation and Leverage” are strategy that brand owners manage multiple ODM suppliers. 4.From OEM to ODM business model, ODM firms start to develop own independent research projects, this trend leads ODM to be technology supplier in foreseeable future. But, research results can only go through brand owners to consumer market. 5.Key technology suppliers of existing value network will obstruct disruptive innovation products through market’s inertia. 6.Technology based innovative products can’t have competitive advantage in the market without customer’s perceive value. 7.Sales marketing team’s participation is important for disruptive innovation during product development stage. 8.Unexpected new value network will emerge due to uncertainty of high-tech industry, new application out of target market leads to new value network which is different from existing one. 9.Pioneer frequently tries and error for disruptive innovation product due to uncertainty of market, late entrant learned from pioneer’s experience, and react to market demand efficiently. 10.Innovative product without technology gap, firm can’t maintain first mover advantage too long, technology follower have chance to transcend in short period. Conclusions of this research are summarized from above discoveries, and suggestions to industry firms made by this research can be reference to firms’ development strategy of core technology competence as well as product development of disruptive innovation.

近年來，創造力教育受到越來越多守門人的關注，包括企業界領袖、學者專家、政策制定者和教育工作者。另外在學術界和教育界，也有 越來越多的人接受「創造力是可以教」的觀念。因此，追求文化和社會適當的教育創新模式來實施創造力教育是非常重要的。 接觸藝術、學習藝術是培養創造力的重要途徑， 但在正式教育體制很難提供機會平等的平台時，相關的教育守門人就必須創造機會解決此一問題。Christensen、Horn與Johnson （2008、2011）也認為傳統的教育創新只是進行永續性的創新，所以他們進而提出破壞性創新的教育模式，以彌補傳統創新教育模式之不足。 本研究的目的是在探討兩個台灣表演藝術教育破壞性創新的個案：紙風車319鄉村兒童藝術工程和台北景文高中之優人神鼓表演藝術班。本研究的研究方法包括文獻分析，深度訪談和觀察。研究結果發現紙風車319鄉村兒童藝術工程的破壞性教育模式提供更多的機會讓偏遠的兒童可以接觸藝術，對他們產生正面的影響。優人神鼓表演藝術班的教育創新模式讓具有藝術興趣和才能的學生開啟創新的學習管道，一方面發展他們的藝術才情，另一方面也可以在正式教育中表現良好。 / In recent years, creativity in education has received increased attention from gatekeepers - the business leaders, scholars, policy-makers, and educators – around the world. There is also growing acceptance in the academic and educational worlds that “creativity can be taught.” Thus it is now crucial to pursue culturally and socially appropriate models for implementing creativity education. Encountering and studying the arts is an important approach to developing creativity. However, when traditional formal education systems are unable to provide an equal platform for encountering the arts, relevant gatekeepers must come up with new solutions. Christensen, Johnson, & Horn (2008; 2011) write that traditionally, educational innovation has relied on sustaining innovation, which they hold is insufficient for new educational demands today. They propose instead a model of disruptive innovation for education, which has greater potential impact on the education system, to help close the gap between educational ideals and practice. Leadbeater and Wong (2010) further categorize innovations in either formal or informal educational settings. This study examines two cases of disruptive innovation in performing arts education from Taiwan: Paper Windmill Theatre’s First Mile, Kid’s Smile 319 Townships Art Project program and the U-Theatre Performing Arts Class at Taipei Jingwen High School. The research methods employed include document analysis, in-depth interviews, and observations. The research findings conclude that the 319 Project's disruptive innovation model for informal education provided children in remote locations with opportunities to encounter the arts, making a positive impact on their lives. The disruptive innovation model for formal education used by the U-Theatre Performing Arts Class gave students with interests and potential in performing arts a channel for their abilities, both helping them develop their artistic interests and talents and enter university.