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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
151

Gestion et place du CROUS dans le logement étudiant / Social housing for students in france : a dilemma between equity and efficiency

Ducray, François 19 December 2013 (has links)
Promulguée en 2001, la LOLF assigne aux CROUS l'objectif d'améliorer les conditions de vie et de travail des étudiants sous la contrainte d'une optimisation des coûts. En s'intéressant à l'évolution du parc CROUS et à sa gestion, la première partie de la thèse essaie de concilier la question du bâti (rénovation, réhabilitation, reconstruction des cités universitaires/normes des nouvelles constructions) et celle du financement (partage aide à la pierre/allocation logement, durée de prêt, taux d'intérêt, ….).La seconde partie met en parallèle le logement et d'autres aspects de la politique publique en faveur des étudiants. L'incidence du logement sur l'égalité des opportunités scolaires et la difficulté de trouver un logement locatif nous interpellent sur l'étendue des solutions alternatives. L'étude de leurs freins nous conduit à une péréquation de l'offre CROUS. A côté de la difficulté à trouver un logement et des attentes étudiantes, le gain de pouvoir d’achat des résidents du CROUS est à rapprocher des aides sociales aux étudiants. Une comparaison entre une allocation universelle d'études et un ajustement à la marge du système des bourses conclut la thèse. / Since 2001, LOLF reinforced New Public Management in French public sector. Now, social housing for students (CROUS) must combine social goals with a cost-effective approach.First of all, we study building and try to explain the upkeep’s cost heterogeneity. We deduce strategies about restoration and constructing. Then, an optimal structure of finance between housing vouchers and housing public funds is defined.In the second part, this thesis deals with housing policies and students living. Firstly, we introduce two topics:-How housing can affect college choice?-Are co-rent, subsidies to promote lower rents or boarding school good alternatives? Why?Secondly, econometric tests examine search difficulties on housing market. We induce public investment and territorial equalization of CROUS housing. A comparison between progressive grants for students and universal basic income closes the work.
152

Strategic management and shaping cultural transformation processes at German Universities – Transfer and implementation of a cohesion approach of culture / Strategisches Management und die Gestaltung kultureller Transformationsprozesse an deutschen Universitäten – Übertragung und Anwendungsmöglichkeiten eines kohäsionsorientierten Kulturansatzes

Krzywinski, Nora 20 April 2017 (has links) (PDF)
University culture is seen as University culture is seen as one of the main obstacles to the successful implementation of the process of strategic university management. Although existing organisational approaches of changing processes give theoretical insight, they fail to consider the cultural perspective and how change can be implemented successfully. This article focuses on cultural approach and therefore introduces a cohesive cultural model to the Higher Education (HE) context. It will be shown how this paradigm can be used in strategic management processes at universities and how it can support them. It therefore offers an approach that is applicable to the practice of university management. / Universitätskultur kann als eines der Haupthindernisse für die Implementierung von strategischem Management an Universitäten angesehen werden. Vorhandene Ansätze der Organisationsforschung betrachten zwar Veränderungsprozesse, diskutieren die Rolle der Organisationskultur jedoch nur am Rande und fragen nicht nach dem Wie der Umsetzung einer solchen organisationalen Veränderung. Dieser Artikel betrachtet strategisches Management an Universitäten aus einer kulturtheoretischen Perspektive und überträgt das kohäsionsorientierte Organisationsmodell auf den Hochschulkontext. Es wird gezeigt, wie dieses Modell strategische Prozesse unterstützen kann, so dass es einen praktischen Nutzen für das Hochschulmanagement bietet.
153

Att tala eller tiga? : Om kritik och dess konsekvenser för lärare inom skolans organisation

Svahn, Maria January 2017 (has links)
In the light of overall democratic and normative values for Swedish education, including freedom of expression, the aim of this study was to examine how teachers’ critical comments on a school organization at upper secondary level (post-16 education) can be received and possible implications for teachers who express such criticism and for the school organization. The questions focused on criticism in relation to the core values of education and freedom of expression, in a policy context of marketization of the Swedish school system. The study was conducted as a qualitative case study; empirical data were collected from depth interviews with five teachers in two different municipalities in different parts of the country. The theoretical framework regarding criticism as a Phenom is based on the model of the whistle-blowing process by Miceli & Near (1992) and Hedin et. al. (2008). The informants’ statements are interpreted from two normative ethical theories: a deontological and a teleological perspective. Possibilities and limitations for criticism are looked upon in relation to the economic management ideology of New Public Management. The study identifies a critic process which is linked to the ideology and the school governance; in particular, in relation to the school and the school's Educational Marketization adjustment. It also shows on retaliation for the teachers - in this case study, among others, negative salary developments, redeployment but also shutdowns and buyouts. The interviewed teachers often had high confidence and high status within the school but the whistle-blowing process changed their position as self-confidence and hollowed working drive. Critical implications regarding the school's organization remained unchanged in four of five cases. The study notes, finally, that in today's school there seem to be two parallel discourses; one of speaking up and another of silence. Furthermore, the study indicates that the two discourses shape different kinds of loyalty structures in a kind of reward and punishment system. / Den här studiens övergripande syfte var att mot bakgrund av gymnasieskolans generella normativa värden undersöka hur lärares kritiska synpunkter på en skolorganisation kan mottas och eventuella konsekvenser för lärare som framför sådan kritik och för skolorganisationen. Frågeställningarna fokuserarkritikiförhållandetillskolansvärdegrundochyttrandefriheti kontextenavettmarknadsutsatt skolsystem. Studien genomfördes som en kvalitativ fallstudie; empirisk data insamlades i djupintervjuer med fem lärare i två olika kommuner i olika delar av landet. Det teoretiska ramverk vad gäller kritik som fenomen utgår ifrån modellen kritikerprocessen (Miceli &Near 1992; Hedin et. al. 2008); därtill tolkas informanternas utsagor utifrån två normativa etiska teorier: ett deontologiskt och ett teleologiskt perspektiv. Möjligheter och begränsningar för kritik kopplas därutöver till den ekonomiska förvaltningsideologin New Public Management. Resultaten i undersökningen identifierar en kritikerprocess som vidare kan kopplas till ideologi och skolans styrning; framför allt i relation till skolans kommunalisering och skolans marknadsanpassning. Resultaten visar även på repressalier för de kritiska lärarna - i denna fallstudie bl.a. negativ löneutveckling, omplaceringar men också avstängning och utköp. De intervjuade lärarna hade ofta ett högt förtroendekapital och hög status inom skolan men i och med repressalieprocessen förändrades deras position samtidigt som både självförtroendet och arbetslusten urholkades. Kritikens konsekvenser vad gäller skolans organisation föreföll i fyra av fem fall oförändrad. Studien konstaterar avslutningsvis att det i dagens skola, inom ramen för de normativa värdena om demokrati och yttrandefrihet, förefaller finnas två parallella diskurser, den ena talandets – och den andra tigandets diskurs. Studien tyder vidare på att de två diskurserna formar olika slags lojalitetsstrukturer i ett slags belönings- och bestraffnings-system.
154

Competitividade nos contextos urbano e do new public governance: um estudo em organizações e entidades do esporte em municípios / Competitiveness in urban and new public governance contexts: a study in organizations and sport entities in municipalities

Shintani, Cristina Emy 15 December 2014 (has links)
Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-07-15T18:01:07Z No. of bitstreams: 1 Cristina Emy Shintani.pdf: 2852077 bytes, checksum: e360c8e46b50bcdc69ba75cf460bd2db (MD5) / Made available in DSpace on 2015-07-15T18:01:07Z (GMT). No. of bitstreams: 1 Cristina Emy Shintani.pdf: 2852077 bytes, checksum: e360c8e46b50bcdc69ba75cf460bd2db (MD5) Previous issue date: 2014-12-15 / Environmental changes influence the activities of various organizations since the advent of labour specialization. Since then competitiveness studies multiply in different literature areas as economy, management, sport and public administration to solve the survival problem and success of organizations involved in different sectors and contexts. This scenario projects into the daily actions and quality of life of different city residents and so is possible to observe the importance of sport to the physiological and social wellness of the individuals and cities, due the power to generate business opportunities in local, regional and international levels. Considering the governmental duty to guarantee necessary infrastructure and service for the cities competitiveness, and the importance of the local public administration and governance to do so, this work tries to identify how the competitiveness elements observed in the context of the new public governance approach in the local sport context may contribute for the sport activity in the municipality. With this goal in mind, an exploratory descriptive research of the competitiveness phenomenon will be held, by the use of a qualitative multiple case analysis involving different interest groups with sport activity in São Bernardo do Campo and São Caetano do Sul cities, located in São Paulo’s metropolitan area. This work aims to contribute to the local sport activities and to achieve elements for the development of the sport management in Brazil. / As mudanças ambientais exercem influência nas atividades de organizações diversas desde o advento da especialização do trabalho. Desde então os estudos da competitividade proliferam na literatura de diferentes áreas, como na economia, na administração, no esporte e na gestão pública para a solução do problema da sobrevivência e sucesso de organizações de áreas de atuação e contextos diversos. Essa situação estende-se ao cotidiano e à qualidade de vida de residentes das cidades, e nesse sentido, observa-se a importância do esporte para o bem estar físico e social do indivíduo e do cotidiano das cidades em geral, pelo seu poder de gerar oportunidades econômicas em nível local, regional e internacional. Considerando-se o papel do Estado em garantir a infraestrutura e a prestação de serviços necessária para a competitividade das cidades e a consequente importância das ações da gestão pública em municípios, este trabalho procura identificar como os elementos de competitividade concebidos nos contextos urbano e do New Public Governance no âmbito do esporte em nível local, podem contribuir para as ações realizadas nas atividades esportivas dos municípios. Para isso, foi realizada uma pesquisa exploratória e descritiva do fenômeno da competitividade, com a utilização de um método qualitativo de análise por meio de um estudo de casos comparativo entre os grupos de interesse com atividade no esporte nos municípios de São Bernardo do Campo e São Caetano do Sul, localizados na região metropolitana de São Paulo. Espera-se, com esse trabalho, contribuir para as ações realizadas na atividade do esporte em municípios, e a observação de elementos que possam contribuir para o desenvolvimento da gestão do esporte no Brasil.
155

New Public Management och sjuksköterskans vardagliga praktik : En studie om hur New Public Management påverkar sjuksköterskans profession och yrkesidentitet i den vardagliga praktiken

Bergquist, Evelina, Söderkvist, Lovisa January 2020 (has links)
Bakgrund: Under 1980-talet uppdagades en problematik kring att den offentliga sjukvårdens verksamhetsstyrning var för kostsam och där förtroendet för professionella yrkesgrupper gavs för stort utrymme. Detta resulterade i en ny verksamhetsstyrning i form av New Public Management som bidrog till ökad kontroll inom den offentliga sjukvården där målstyrning och ekonomisk granskning fick större utrymme. Innan New Public Management byggde kontroll- och arbetsregimer på ett förtroende men genom den nya verksamhetsstyrningen förändrades kontrollregimerna i syfte att styra och kontrollera de professionella.  Syfte: Studiens syfte är att få en djupare förståelse för hur offentligt anställda sjuksköterskor upplever att en verksamhetsstyrning byggd på New Public Management påverkar deras profession och yrkesidentitet i den vardagliga praktiken.  Metod: Studiens tillvägagångssätt har varit en kvalitativ fallstudie. Det empiriska materialet har inhämtats genom fem semistrukturerade intervjuer med sjuksköterskor inom den offentliga sjukvården på Gotland. Slutsatser: Studien visar att införandet av en verksamhetsstyrning byggd på New Public Management förändrat kontrollregimen genom olika kontrollsystem vilket har medfört en förändring i sjuksköterskornas arbetsregim. Vi kan se att kontrollregimer påverkar och organiserar arbetsregimerna och därmed sätter ramarna och villkoren för sjuksköterskornas profession och yrkesidentitet i det vardagliga arbetet. / Background: During the 1980s a problem was discovered that the public healthcare operations management was too costly and where the trust for the professionals was given too much space. This resulted in a new form of governance in the form of New Public Management, which contributed to increased control in the public healthcare where goal management and financial auditing were given more space. Before New Public Management control and work regimes were based on trust, but through the new operations management, the control regimes were changed in order to regulate and control the professionals. Purpose: The purpose of the study is to gain a deeper understanding of how public sector nurses experience that operations management based on New Public Management affects their profession and professional identity in everyday practice. Methodology: The study's approach has been a qualitative case study. The empirical material has been obtained through five semi-structured interviews with nurses in public healthcare in Gotland. Conclusions: The study shows that the introduction of an operations management based on New Public Management changed the control regime through different control systems, which has changed the nurses work regime. The study's result shows that control regimes influence and organize the work regimes, thereby setting the framework and conditions for the nurses profession and professional identity in everyday work.
156

New Public Management i Svenska Förskolar : En kvalitativ studie om den organisatoriska strukturens påverkan inom kommunala- och fristående förskolor

Singh, Emily, Lotokova, Julia January 2020 (has links)
The public sector is today based on the reform, New Public Management, which was created to increase quality. The reform has forced the possibility of measurability in the public occupation. Measurability has also created marketing competition, which has also resulted in the emergence of privatization in the public sector. This market competition has resulted in a change in the professional role of preschool teachers that has become more market oriented. The operations work is aimed at a customer satisfaction oriented purpose. The purpose of this study was to investigate whether New Public Management hasaffected the employment situation in both municipal and independent preschool activities. The study was conducted with the help of semi-structured interviews. The conclusion of this study is that deprofessionalization in the profession has not been experienced, one experiences a commonality indecision-making about goals. The administrative part is of great importance for the activities and the children; however, the staff is affected by lack of time to be able to complete the administration. In addition to this, a lack of staff is a negativity for achieving a good working environment for bothchildren and staff. The study also shows a desire for a more suitable balance between resources andwork activities. / Den offentliga sektorn finner sig idag inom reformen, New Public Management, som skapats för att öka kvalitet. Reformen har framtvingat mätbarhet hos de offentliga verksamheterna. Mätbarheten har vidareskapat en marknadskonkurrens, vilket också resulterat i uppkomsten utav privatisering inom de offentliga verksamheterna. Denna marknadskonkurrens har omvandlat förskolelärarnas yrkesroll till ett allt mer marknadsfokuserat yrke. Där ändamålet för verksamheterna styrs av kundnöjdhet. Syftet med denna studie var att undersöka huruvida New Public Management har påverkat arbetssituationen i både kommunala- och fristående förskoleverksamheter. Studien har genomförts med hjälp utav semistrukturerade intervjuer. Slutsatsen av denna studie är att en deprofessionalitet i yrket inte har upplevts, man upplever en gemensamhet i beslutsfattning om mål. Den administrativa delen anses varaav stor vikt för verksamheterna och barnen, däremot påverkas personalen av tidsbrist för att kunna fullfölja administrationen. Utöver detta utgör brist på personal en negativitet för att uppnå en bra arbetsmiljö för både barn och personal. I studien framgår vidare en önskan om en mer lämplig balans mellan resurser och arbetssysslor.
157

Strategic management and shaping cultural transformation processes at German Universities – Transfer and implementation of a cohesion approach of culture

Krzywinski, Nora 02 June 2016 (has links)
Universitätskultur kann als eines der Haupthindernisse für die Implementierung von strategischem Management an Universitäten angesehen werden. Vorhandene Ansätze der Organisationsforschung betrachten zwar Veränderungsprozesse, diskutieren die Rolle der Organisationskultur jedoch nur am Rande und fragen nicht nach dem Wie der Umsetzung einer solchen organisationalen Veränderung. Dieser Artikel betrachtet strategisches Management an Universitäten aus einer kulturtheoretischen Perspektive und überträgt das kohäsionsorientierte Organisationsmodell auf den Hochschulkontext. Es wird gezeigt, wie dieses Modell strategische Prozesse unterstützen kann, so dass es einen praktischen Nutzen für das Hochschulmanagement bietet. / University culture is seen as one of the main obstacles to the successful implementation of the process of strategic university management. Although existing organisational approaches of changing processes give theoretical insight, they fail to consider the cultural perspective and how change can be implemented successfully. This article focuses on a cultural approach and therefore introduces a cohesive cultural model to the Higher Education (HE) context. It will be shown how this paradigm can be used in strategic management processes at universities and how it can support them. It therefore offers an approach that is applicable to the practice of university management.
158

Enhetschefens yrkesroll inom äldreomsorgen : En kvalitativ intervjustudie om enhetchefers yrkesroll inom äldreomsorgen i förhållande till New Public Management / The professional role of unit managers in elderly care : A qualitative interview study of unit managers' professional role in elderly care in relation to New Public Management

Wallin van Doesburg, Hugo, Houman, Li January 2021 (has links)
Background: In Swedish elderly care, New Public Management (NPM) can be identified in several different ways, for instance it has entailed changed control principles with an increased element of various standardized instruments. Another important feature is that political governance has become increasingly decentralized. The unit managers within elderly care are the professional group that to a large extent has the responsibility to implement various changes. For unit managers, this means a complex professional role with a responsibility for the staff and their work environment, the budget and the realization of the organization's overall goals in practice. Hence the unit managers' professional role often entails conflicts of loyalty between competing interest on different levels in the organization. Purpose: The purpose of the study is to investigate how the unit manager's work processes and professional role in a medium-sized municipality can be understood in relation to NPM. Methods: The study was conducted through individual interviews with eight unit managers in elderly care. Respondents were recruited through e-mail, all respondents worked in the same medium-sized municipality. The interviews were conducted using an interview guide. We used a qualitative empirically driven thematic analysis method to categorize our data. In our analysis we implored a deductive approach, using several concepts from a critical perspective in relation to NPM. Results: Unit managers' professional role in elderly care in the chosen municipality is largely characterized by budget, administrative work and a lot of time is devoted to evaluating different key figures. Thus, the way in which the professional role of unit managers and elderly care in general is organized, managed, and evaluated in the municipality we studied can be understood as a form of NPM. The position of unit managers is an intermediate position between the organization, staff, caregivers, and relatives. Unit managers are faced with many demands from management, from caregivers and from relatives. The biggest challenge both in the present and in the future is the recruitment of educated and experienced staff.
159

Att se det omätbara : En vetenskaplig essä om omsorg och hur den visar sig i förskolan och i förskolepedagogers praktiska yrkeskunnande / Seeking the immeasurable : - A scientific essay on care and how it takes shape in preschool and in preschool teachers practical knowledge

Martinez Giannini, Jessica January 2021 (has links)
This scientific essay deals with the concept of care and how care takes shape in preschool and in preschool teachers' practical professional knowledge. Through a phenomenological perspective and in relation to Hanna Arendt's discourse on collective responsibility, the study approaches the concept of care in preschool but also the significance of the phenomenon itself. The study consists of four stories, all of which are taken from my own activities and an ethnological field study conducted at two different preschools, where participatory observation and interviewing have been used as a method. The focus of the observations has been to study the practical knowledge of preschool educators and to see how care takes place. By studying, reflecting, and critically examining preschool educators and my own practical professional knowledge, I aim to get closer to the many forms of care. Which is important to be able to make it visible and reflect on the many meanings of care. The study also examines the relationship of care to learning and how these can form a whole in preschool. New public management is described in the study as something that has characterized the Swedish welfare sector since the late 1990s. Results, goal fulfillment, efficiency indications are some of the factors that characterize a successful business in an NPM-influenced business. When this is contrasted with the preschool's activities where the ability to empathize and the importance of showing consideration for others is what instead characterizes a safe and successful activity, it affects the preschool. The results of the study are discussed in relation to the philosophies of Nel Noddings. Where the approach becomes central to how care emerges in this study. The result of the study shows that care is something that is constantly and daily going on in preschool, but that the time, knowledge, or power to put it into words sometimes doesn`t exist. Which sometimes leads to that the important practical knowledge about care, doesn`t take equivalent place in preschool. Which unfortunately has major consequences for daily practice where care risks becoming a concept that does not keep up with developments in preschool. Giving care to children in preschool appears in the study as a relational phenomenon. Care as a phenomenon is created when we educators listen to what the children express and try to reach them where they are. When the care action is answered by the child, the relationship between educator and child is strengthened. This process requires an awareness, mind presence and knowledge from the educator’s perspective. / Denna vetenskapliga essä behandlar begreppet omsorg och hur omsorg gestaltar sig i förskolan och i förskolepedagogers praktiska yrkeskunnande. Genom ett fenomenologiskt perspektiv och i relation till Hanna Arendts diskurs om kollektivt ansvar, närmar sig studien begreppet omsorg i förskolan men även fenomenets betydelse i sig själv. Studien består av fyra berättelser som alla är hämtade från min egen verksamhet och en etnologisk fältstudie utförd på två olika förskolor, där deltagande observation och intervju använts som metod. Fokus för observationerna har varit att studera förskolepedagogers praktiska kunnande och för att se hur omsorg tar plats. Genom att i studien, synliggöra, reflektera och kritiskt undersöka förskolepedagogers och mitt eget praktiska yrkeskunnande, kommer jag närmare omsorgens många skepnader. Vilket är viktigt för att kunna synliggöra den samt reflektera om omsorgens många innebörder. I studien undersöks även omsorgens relation till lärande och hur dessa kan bilda en helhet i förskolan. New public management beskrivs i studien som något som kommit att prägla den svenska välfärdssektorn sedan sent 90-tal. Resultat, måluppfyllelse, effektivitet och kvalitetsindikationer är några av de faktorer som i en NPM- präglad verksamhet kännetecknar en lyckad verksamhet. Men när detta sätts i kontrast mot förskolans verksamhet där förmågan till inkännande, empati och vikten av att visa hänsyn till andra är det som i stället kännetecknar en trygg och lyckad verksamhet, påverkar det förskolan som helhet.  Studiens empiriska material diskuteras utifrån Noddings syn på omsorgsetik. Där förhållningsättet blir centralt för hur omsorg framträder i denna studie. Resultatet av studien visar att omsorg är något som ständigt och dagligen pågår i förskolan, men att tiden, kunskapen eller makten för att klä den i ord ibland inte existerar, vilket gör att den viktiga praktiska kunskapen kring omsorg, en slags tyst kunskap inte ges utrymme i förskolan. Vilket tyvärr får stora konsekvenser för den dagliga praktiken där omsorg riskerar att bli ett begrepp som inte hänger med i utvecklingen. Att ge omsorg till barn i förskolan framstår i studien som en relationell företeelse. Omsorg som fenomen blir till när vi pedagoger lyssnar till det barnen uttrycker och försöker nå dem där de är. När omsorgshandlingen besvaras av barnet stärks relationen mellan pedagog och barn. Denna process kräver en medvetenhet, sinnesnärvaro och kunskap från pedagogens sida.
160

Reformeringen av Arbetsförmedlingen : En kvalitativ studie om marknadisering av offentlig verksamhet / The reform of the Swedish Public Employment Service : A qualitative study about marketisation of a government controlled business

Tomasson, Hannes January 2020 (has links)
Marketisation reforms has for a long time been a recurring and debated phenomena, which has recently blossomed by the reform proposal of the Swedish Public Employment Service presented in the so-called “January-agreement”. The aim of this qualitative study is therefor to examine the reform proposal of the Swedish Public Employment Service presented in the “January-agreement” and relate this to marketisation. This will in this study be done by theory consuming of first George Sörensen theory about the impact of globalization on the welfare state, to give a broad view of the cause of marketisation. Then Patrik Halls definition of marketisation within NPM, to explain the meaning and effects of marketisation. And finally, Bo Rothsteins description of the market-equal model, to examine how the creation of legitimacy can be seen as a motive for the reform. The conclusions show that marketisation can describe the reform proposal presented in the January-agreement, which can be seen as a creation of public constructed market with a distinct client focus. Further, the market-equal model shows how the low public confidence for the Swedish Public Employment Service can be seen as a strong motive for some type of marketisation in other to create an increased legitimacy. / Marknadisering har länge varit ett återkommande debatterat ämne, som nyligen blommat upp genom reformförslaget av Arbetsförmedlingen i det så kallade Januariavtalet. Målet med denna kvalitativa studie är därför att förklara och analysera reformförslaget i Januariavtalet och relatera det till marknadisering. Det görs i uppsatsen genom en teorikonsumering av först George Sörensens teori om globaliseringens påverkan på välfärdsstaten, som används för att ge en bredare syn av orsaken till marknadisering. Sedan kommer Patrik Halls definition av marknadisering inom NPM användas för att förklara innebörden och effekterna av marknadisering. Till sist används Bo Rothsteins förklaring av den marknadslika modellen, för att förkalkar hur reformförslaget kan motiveras utifrån en legitimitetsaspekt. Uppsatsens huvudsakliga slutsatser är att marknadisering kan förklara reformförslaget i Januariavtalet, som kan ses som ett skapande av en offentlig marknad med tydligt kundfokus. Utifrån den marknadslika modellen kan Arbetsförmedlingens låga förtroende ses som ett strakt motiv för någon form av marknadisering för att skapa legitimitet.

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