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Development and validation of an integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of Web-based applications in the context of a University web portalSsemugabi, Samuel 01 1900 (has links)
Text in English / Developments in Internet technology and pervasive computing over the past two and half decades have resulted in a variety of Web-based applications (WBAs) that provide products and services to online users or customers. The Internet is used not only to transfer information via the web but is increasingly used to provide electronic services including business transactions, information-delivery and social networking, as well as e-government, e-health and e-learning. For such organisations, e-service quality, usability and user experience are considered to be critical determinants of their products’ or services’ success. Many studies to model these three concepts separately have been undertaken as part of broader studies of software quality or service quality modelling. However, to the current researcher’s knowledge, none of the studies have focussed on proposing an evaluation model that integrates and combines the three of them. This research is an effort to fill that gap.
The primary purpose of this mixed-methods research was to develop a conceptual integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of WBAs and then contextualise it to evaluation of a University web portal (UWP). This was undertaken using an exploratory sequential research design. During a qualitative phase, an extensive extensive systematic literature review of 264 relevant sources relating to dimensions of e-service quality, usability and user experience, was undertaken to derive an integrated conceptual e-service quality, usability and user experience (e-SQUUX) Model for evaluating WBAs. The model was then empirically refined through a sequential series of validations, thus developing various versions of the e-SQUUX Model. First, it was content validated by a set of four expert reviewers. Second, during the quantitative phase, in the context of a University web portal, a questionnaire survey was conducted that included a comprehensive pilot study with 29 partipants, prior to the main survey. The main survey data from 174 particiapants was used to determine a validated model, using Exploratory factor analysis (EFA), followed by producing a structural model, using partial least square – structural equation modelling (PLS-SEM). This version consisted of the components of the final e-SQUUX Model. Consequently, the research enriches the body of knowledge on IS and HCI by providing the e-SQUUX Model as an evaluation tool. For designers, developers and managers of UWPs, the model serves as a customisable set of evaluation criteria and also provides specific recommendations for design.
In line with the Exploratory sequential design of mixed methods research, the findings of the qualitative work in this research influenced the subsequent quantitative study, since the potential Likert-scale questionnaire items were derived from the definitions and meanings of the components that emanated from the qualitative phase of the study. Consequently, this research is an exemplar for developing an integrated evaluation model for specific facets or domains, and of its application in a particular context, in this case, a University web portal.
Keywords: e-service quality, usability, user experience, evaluation model, integrated model, exploratory factor analysis, partial least square – structural equation modelling (PLS-SEM), mixed methods research, Exploratory sequential design, quantitative study, qualitative study, validation, Web-based applications, University web portal / Information System / Ph D. (Information Systems)
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Systèmes d’accountability basés sur la performance : types, logiques instrumentales et effets sur l’efficacité et l’équité scolaires des systèmes éducatifs d’Europe et du Canada. Une étude comparative à partir des données PISA 2012Voisin, Annelise 11 1900 (has links)
No description available.
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Creating community through communication: The case of East Desert Unified School DistrictShader, Michelle Elizabeth 01 January 2004 (has links)
East Desert Unified School District (EDUSD) serves many immigrant, migrant, and first generation students. The objective of this thesis is to identify the community processes and channels used that it serves. Organizationally, the interractions between the district and its communities will be studied from a systems perspective. Intercultural communication theories and organizational communication theories provide lenses for examining the communication processes occuring between the communbity and organization within the district, the parents resource service center alone with children and Family Services are grant supported and provide outreach services to community members.
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Using popular culture to teach the community college business curriculum: A comparative studyPassero, Thomas 19 September 2011 (has links)
No description available.
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Development of an Online L2 Japanese Vocabulary Learning Tool and Quantitative and Qualitative Examination of its EffectivenessAyaka Matsuo (10326039) 15 April 2024 (has links)
<p dir="ltr">Vocabulary is a crucial element in second language learning. However, researchers in vocabulary acquisition express concerns about students’ successful acquisition of vocabulary (e.g., no significant gain after one semester of instruction (Clark & Ishida, 2005)) and the limited classroom instruction dedicated to vocabulary. In an effort to address these issues, the present study developed an online vocabulary learning system intended for use as homework, incorporating relevant theories, hypotheses, and empirical findings from existing literature and investigated its effectiveness employing a mixed-methods design.</p><p dir="ltr">For the quantitative component, students’ vocabulary gains were measured across three aspects of vocabulary knowledge (breadth/size, depth, and speed of access). A three-week experiment was conducted with students enrolled in the third-semester Japanese language course at a US Midwest institution. The final dataset included 54 students’ data. The experimental group (<i>n</i> = 28) utilized the new system to learn target words, while the control group (<i>n</i> = 26) used the current system employed in the course. The current system is also operated online and includes two types of exercises (i.e., listen-and-repeat and flashcards). ANCOVAs were employed to identify any significant differences between the groups, controlling for their pretest scores. Additionally, regression analyses were conducted to explore the relationship between the time the experimental group students spent learning new words using the new system and their outcomes, while also controlling for their pretest scores.</p><p dir="ltr">For the qualitative component, eight students from the same participant pool as the quantitative component participated in one-hour focus group discussions, conducted separately for the experimental and control groups.</p><p dir="ltr">The quantitative analysis revealed no significant differences between the groups; however, it was found that the time spent by the experimental group learning new words using the system significantly predicted two aspects of vocabulary knowledge. The qualitative data offered insights into potential explanations for the lack of significant differences between the groups, including the influence of students’ motivation on the experiment and the perceived difficulty level of the vocabulary exercises implemented in the new system. Based on the results of the present study, numerous suggestions are made for future development projects of similar systems and research.</p>
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A Novel Approach to Youth Crime Prevention: Mindfulness Meditation Classes in South African Townships / A Novel Approach to Youth Crime Prevention : Mindfulness Meditation Classes in South African TownshipsKneip, Katharina January 2020 (has links)
Children growing up in poor areas with high crime rates are shown to easily get involved in violent actions and criminal gangs. In South Africa, despite considerable efforts to reduce youth delinquency, youth crime rates are still disturbingly high – specifically, in the townships of the Cape Flats. This paper points out an important aspect previously unaddressed by most youth crime prevention: the subconscious roots of youth crime. What if we could develop youth crime prevention programs that manage to impact the subconscious behavioral patterns of youth in high crime areas? This paper proposes a promising and cost-effective approach that has great potential to affect multipe causes of crime: mindfulness meditation. Built upon newest findings in Neuroscience, this paper suggests that mindfulness meditation classes are associated with a reduction in aggressive behavior, a risk factor for youth crime, and an increase in self-efficacy, a protective factor. The impact of mindfulness classes at a high school in Khayelitsha, a poor and violent-stricken township of Cape Town, is analyzed. Self-reported aggression and self-efficacy are measured via a psychometric survey questionnaire created from two well-tested and validated scales. Regression analyses of 384 survey answers provided mixed results. Whilst novice meditators were not associated with higher self-efficacy and lower aggression, long-term meditators performed better in several dimensions of self-efficacy and aggression, yet no significant relationship was found. Further research specifically needs to investigate the moderating effect of age (a proxy for psychological development) on meditation. This study aims to bridge the gap between the outdated paradigms of youth crime prevention and ancient wisdom via ground-breaking new evidence from the field of Neuroscience. This study furthermore hopes to point policy makers toward developing new, integrative and sustainable approaches to youth crime prevention – approaches that give back agency to our youth. / <p>Anders Westholm har inget med betygssättningen att göra annat än i rent formellt hänseende (examinator). Det är han som rapporterar in och skriver under men i sak är det seminarieledaren som har beslutet i sin hand. Statsvetenskapliga institutet har som princip att skilja på handledning och examination vilket innebär att handledaren inte får vara seminarieledare. Seminarieledare och personen som satt betygget var i det här fallet Sven Oskarsson: Sven.Oskarsson@statsvet.uu.se</p>
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