In Swedish schools, students have a statutory right to support if the need arises. According to The Education Act, the workflow with support measures can briefly be described as: if needs are noticed, then support measures in the form of additional adjustments must be made. If the additional adjustments are insufficient, the investigation of the needs for special support must be initiated, which may result in the establishment of an action program, that regularly must be followed up and evaluated. Between an external and an internal boundary that is between the Education Act and the school culture a so called Scope for Action (frirum) can be found, according to Berg (2003). Schools’ actor-preparedness (aktörsberedskap), that is prerequisites, affect how the Education Act according to the workflow with support measures is interpreted and put into practice. The purpose of this study is therefore to identify and examine the Scope for Action when it comes to workflow regarding support measures. To do this the perspectives of SENCOs (Special Educational Needs Coordinator) in Upper Secondary Schools will be collected through interviews. Berg’s (2003) Scope for Action Model (frirumsmodell) will be applied and used as a tool for interpretation and explanation of these interviews. Additionally, in the search for and interpretation of ‘frirummet’ Wall’s (2018) study of the Education Act from an administrative law perspective is used. The inquiries are therefore what the workflow in terms of support measures looks like from a special educator’s perspective, what characteristics and consequences of ‘frirummet’ that can be identified and what characterizes the actor-preparedness. The results point to a number of ways of utilizing the scope for Action, for example when it comes to acknowledge and identify needs, define and use of concepts, documentation practice and workflow according to support measures. In the structures and routines described by the SENCOs, expressions of Berg's (2003) actor-preparedness can be discerned to varying degrees. At the same time as the SENCOs' descriptions in many ways point to an aspiration for interprofessional collaboration and collective autonomy, there are also clear traces of specialization and individual autonomy. The question is whether the variation is due to possible ambiguity with associated interpretive space in the Education Act or to the schools actor-preparedness where resources could be a part. The results however show that how The Education Act is set to practice varies not only depending on how detailed the law is but also depending on local interpretations, conditions and decisions. The question of legal certainty therefore arises.

Experiences of bureaucracy in courts have been a bit controversial in previous research. There are contradictions about how bureaucratised the courts are in Sweden and what the consequences are. On the other hand, is bureaucracy claimed to run the risk of unethical proposals being made and the official to prevent it, but on the other hand that the courts are not bureaucratic but rather superfluous. Another study is for bureaucracy where it is considered that unclear regulations makes the work difficult. The study is intended to investigate further what it looks like in the district Court of Sweden, in order to provide a perspective on how the officials themselves experience it, in order to increase the understanding of what the organizational form should be. Since there are contradictions, it is interesting to investigate it.

D’après les données démographiques mondiales, la population est vieillissante et la complexité des problèmes de santé et la demande en soins de gériatrie ne cessent d’augmenter. Au Québec, on estime que 3 % des personnes âgées en perte d’autonomie vivent en centres d’hébergement de soins de longue durée (CHSLD). Les problèmes de santé complexes des résidents en soins de longue durée sont connus et en progression. En effet, 66 % des personnes hébergées sont atteintes de comorbidité, donc d’au moins trois problèmes de santé chronique. Il est donc urgent d’adapter les soins et les services offerts aux besoins spécifiques des résidents pour assurer une prestation de soins de qualité et sécuritaire. En 2018, le ministère de la Santé et des Services sociaux (MSSS) et l’Ordre des infirmières et infirmiers du Québec (OIIQ) ont émis des recommandations aux CHSLD pour l’optimisation de la pratique des infirmières. Or, pour répondre aux besoins spécifiques des résidents en CHSLD, les infirmières doivent être en mesure de déployer pleinement leur étendue de pratique. Les études disponibles dans la littérature scientifique sur ce sujet, ont jusqu’à maintenant surtout exploré l’étendue de la pratique des infirmières en milieu hospitalier plutôt qu’en CHSLD. Les résultats de ces études révèlent que l’infirmière n’applique que partiellement les connaissances issues de sa formation et de son expérience, et ce, dans divers milieux de soins. À notre connaissance, aucune étude n’a mesuré la pratique des infirmières en CHSLD. La présente étude a donc pour objectif de décrire l’étendue de la pratique des infirmières œuvrant en CHSLD, à l’aide du questionnaire de l’étendue de la pratique (QÉPI), et d’analyser s’il existe une association avec le niveau de formation, soit collégial ou universitaire. Pour réaliser cette étude un devis corrélationnel descriptif a été retenu. Des infirmières (n = 93) d’un centre intégré de santé et de services sociaux (CISSS) du Québec ont participé à une enquête sous forme de questionnaire en ligne. Les résultats exposent une étendue effective de la pratique des infirmières œuvrant au CISSS de 4,58/6 (ÉT = 0,74), donc supérieure à celle d’autres études conduites avec le QÉPI au Québec. L’analyse des résultats n’a pas permis de conclure à une corrélation entre le niveau de formation collégial ou universitaire et l’étendue effective des infirmières œuvrant en CHSLD. Cette étude est la première à avoir décrit et analysé l’étendue effective de la pratique des infirmières à l’aide du QÉPI en CHSLD. D’autres études seront donc nécessaires pour en savoir davantage sur l’étendue de la pratique dans ce milieu. / According to world demographics, the population is aging and the complexity of health problems and the demand for geriatric care will continue to increase. In Quebec, it is estimated that 3% of elderly people with loss of autonomy are living in long-term care centres (CHSLDs). The complex health problems of long-term care residents are well known and are on the rise. In fact, 66% of the people housed are suffering from comorbidity, i.e., they have at least three chronic health problems. There is therefore an urgent need to adapt the care and services offered for the specific needs of residents in order to ensure safe and quality care. In 2018, the Ministry of Health and Social Services of Québec (MSSS) and the Order of Nurses of Quebec (OIIQ) issued recommendations to CHSLDs for the optimization of nursing practice. However, to meet the specific needs of CHSLD residents, nurses must be able to exercise their full scope of practice. To date, the studies available in the scientific literature on this subject have mainly explored the scope of nursing practice in hospitals rather than in CHSLDs. The results of these studies show that nurses only partially apply the knowledge gained from their education and experience in various care settings. To our knowledge, no study has measured the practice of nurses in CHSLDs. The purpose of this study is therefore to describe the scope of practice of nurses working in CHSLDs, using the scope of practice questionnaire (QÉPI), and to analyze whether there is an association with their level of education, either collegial or university. A descriptive correlational design was used for this study. Nurses (n = 93) from an integrated health and social services center (CISSS) in Quebec participated in the survey in the form of an online questionnaire. The results show an effective scope of practice of nurses working at the CISSS of 4,58/6 (SD = 0,74), which is greater than the results of other studies conducted with the QÉPI in hospital settings in Quebec. Analysis of the results did not allow us to conclude that there was a correlation between the level of collegial or university education and the effective scope of practice of nurses working in CHSLDs. This study is the first to have described and analyzed the effective scope of nursing practice in this setting using the QÉPI. Further studies will therefore be necessary in order to learn more about the scope of practice in a long term care environment.

Résumé : L’Ordre des infirmières et infirmiers du Québec (OIIQ) a créé en 2011 une spécialisation pour les infirmières en PCI qui doivent maintenant suivre une formation de 2e cycle pour l’obtention de leur titre d’infirmière clinicienne spécialisée en PCI. Au sein de cette formation figure un cours de microbiologie et infectiologie (MI) qui vise à parfaire les connaissances et l’expertise en la matière. Jusqu’à présent, aucune étude n’avait été réalisée pour évaluer l’influence de ce cours sur le savoir infirmier des infirmières en PCI. Cette étude vise à décrire l’évolution du savoir infirmier des infirmières en PCI qui participent au cours de MI du programme de 2e cycle en PCI. Un devis qualitatif descriptif a été utilisé au cours de cette étude pour décrire l’évolution du savoir infirmier. Le modèle de réflexion structurée (MRS) de Johns (1995) a servi à l’élaboration d’entrevues semi-dirigées individuelles avant et après le cours de MI, afin de permettre l’identification du savoir infirmier selon un processus déductif. La méthode de codification de Miles et Huberman (2003) a ensuite favorisé un processus semi-inductif. Une analyse horizontale a finalement permis de repérer les récurrences ou les changements dans le savoir infirmier entre les entrevues de chaque participante ainsi qu’entre les participantes elles-mêmes. Des manifestations des dimensions du savoir infirmier telles que définies par Johns et influencées par Carper (1978) sont décrites, ainsi que l’évolution du savoir infirmier suite à la participation au cours de MI. Les thèmes qui ont découlé des entrevues sont : le développement d’un vocabulaire favorisant la communication dans l’équipe, la capacité d’aller au-delà des protocoles, une meilleure confiance en leurs capacités et l’élargissement d’une vision éthique qui comprend tous les acteurs de la communauté. Les retombées de l’étude se retrouvent au plan de la formation par la mise en valeur de la perspective infirmière dans le cours de MI et par l’évolution du savoir infirmier après avoir suivi ce cours. Sur le plan de la recherche, cette étude présente une nouvelle approche, pour de futures recherches, permettant d’évaluer la contribution d’un cours universitaire. / Abstract : As the Ordre des infirmières et infirmiers du Québec (OIIQ) has created in 2011 a specialty, making it possible for nurses to develop their expertise in infection prevention and control (IPC). In order to become an IPC clinical nurse specialist, nurses must fulfil a graduate program, which includes a course in microbiology and infectious diseases (MID), among others. Until now, there has been no study evaluating the influence of this training or course on patterns of knowing in nursing for IPC nurses. The goal of this study was to determine the evolution of the patterns of knowing in nursing for IPC nurses who have completed an MID course as part of a graduate program in IPC. A qualitative descriptive evaluation made it possible to determine the evolution of the patterns of knowing. Johns’ model (1995) for structured reflection (MSR) which was used in semi-structured, individual interviews before and after an MID course, helped identify patterns of knowing through a deductive process. Furthermore, Miles and Huberman’s (2003) codification method ensured a semi-inductive process. A horizontal analysis allowed for the detection of recurrence or change in patterns of knowing between each participant’s interviews, as well as between participants. The illustration of the scope of the patterns of knowing in nursing, as defined by Johns and influenced by Carper (1978), as well as the evolution of the patterns of knowing after completing an MID course, were described. The topics that surfaced during the interviews were: the development of a vocabulary fostering team communication, the capacity to go beyond protocols, a greater confidence in their abilities, and the expansion of an ethical view that includes all stakeholders in the community. The benefits of the study are at the level of training and research. Training is represented by the development of nursing perspective in the MID courses and the development of nursing knowledge after completing a course in MID. Finally, towards the research, this has put forward a new approach to assess the contribution of a university course.

2001年9月4日HP（惠普電腦）的執行長Carly Fiorina宣佈將以250億美元價格收購Compaq（康柏電腦），這樁購併案不但金額上是電腦業過去最大的一筆交易的兩倍，而且也是惠普公司六十三年歷史中最重要的一樁買賣。HP和Compaq合併後，將成為全世界第二大及名符其實的「日不落」電腦公司。合併後，這兩家公司過去四季以來的營收總合為874億美元，僅次於IBM。 本研究係以惠普台灣分公司ESG（企業系統事業群）中，其中一項產品「工業標準伺服器」事業部為個案的研究。探討惠普及康柏兩家公司合併前後，此產品事業部的公司組織及營運策略。藉由探討策略的三構面：(1)營運範疇(2)核心資源(3)關係網路，以及運用策略九說中「四競技場」的分析架構：(1)價值與效率的競技場(2)結構與能耐的競技場(3)體系與實力的競技場(4)同形與異質的競技場。了解合併前後三家公司在經營此事業的不同處，並對關連性問題提出建議。 期望本研究三點主要研究目的，對於同質性企業合併時，可以提供有意義參考的價值： 一．從策略三構面：(1)營運範疇(2)核心資源(3)關係網路，剖析合併前 後三個案公司。 二．從四個競技場：(1)價值與效率的競技場(2)結構與能耐的競技場(3)體系與實力的競技場(4)同形與異質的競技場的分析，了解合併前後三個案公司的競爭優勢。 三．惠普台灣分公司在工業標準伺服器事業，合併後的營運績效是否達到合併綜效的目標。 藉由本研究的結論，對於想進行同質性企業購併的企業經營者，可以找到更有意義的啟發。乃至於利用更短的學習曲線，創造合併後的獲利契機。 / The Graduate Institute of Business Administration National ChengChi University The Study of organization and business strategies of Industry Standard Server in Hewlett Packard Taiwan before and after the merger of Hewlett Packard and Compaq Computer On September 4th, 2001, Carly Fiorina, CEO of Hewlett Packard announced the merger of Hewlett Packard and Compaq Computer at USD25 billion dollars. This amount was in fact twice as much as the biggest merger that had ever happened in IT industry, and moreover, it is the most important decision that has been made in HP’s 63-year history. After the merger, Hewlett Packard has become the worldwide number two computer company, an empire where the sun never sets. The annual revenue of new Hewlett Packard totals 87.4 billion dollars, only second to IBM. This research is to pick the product “Industry Standard Server” that belongs to the business unit of Enterprise Solution Group in Hewlett Packard Taiwan to do the case study. The theories I will be using are: 1) the three dimensions of business strategy: a) business scope; b) core resources; and c) relationship network and 2) the four competitive strategies: a) value and effectiveness; b) position and strength; c) group and core competence; d) industry and differentiation Through the change of the organization and its business strategy before and after the merger, I will come up how the three companies – Hewlett Packard, Compaq and the New Hewlett Packard have their own business strategies and will also provide suggestions to related questions. By the end of this research, I hope some points can be made and provided to companies that are planning to have their horizontal integration. I will do so by observing and analyzing from the following three aspects: 1) To analyze the three companies by the three dimensions of business strategy 2) To analyze competition advantages of the three companies, before and after the merger. 3) To analyze how Industry Standard Server Business Unit in Hewlett Packard Taiwan achieves Synergy through the merger of the two companies Finally, the intention of this research is to help and to provide advise to those companies that are planning to have their horizontal integration, and hopefully through this research, a shorten learning curve will benefit them and through such integration, synergy will be seen.

Šio darbo tikslas yra sukurti procesų vertinimo apimtį, naudotiną mažoms programinę įrangą kuriančioms organizacijoms, turinčioms tikslą pradėti procesų gerinimo programą. Darbo metu buvo įvertinti 25 Lietuvos programinę įrangą kuriančių organizacijų naudojamų procesų gebėjimai. Atsižvelgiant į gautus rezultatus buvo sudaryta procesų vertinimo apimtis, kurioje yra pateikiami 8 procesai. Siūloma vertinimo apimtis buvo sudaryta atsižvelgus į tirtų organizacijų naudojamus procesus, procesų gebėjimus, tobulinimo poreikius bei programinės įrangos kokybę, kaip pagrindinį procesų tobulinimo programos tikslą. / The purpose of this paper is to create a process assessment scope to be used assessing software processes in small software enterprises, with the emphasis on process improvement. During the course of writing the paper assessment of 25 Lithuanian software developing and/or supporting organization has been performed. Considering the results of the assessments a proposed process assessment scope containing 8 processes has been created. Proposed scope has been created considering the use of processes, process capabilities, and perceived process improvement goals in the assessed organizations, while maintaining that the core purpose of the process improvement program is the quality of the software.

Le déploiement optimal de l’étendue de la pratique infirmière, qui traduit la mise en œuvre du rôle professionnel, est essentiel à l’accessibilité, à la continuité, à la qualité ainsi qu’à la sécurité des soins, dont ceux dispensés aux enfants et à leur famille. Or, il semble que les infirmières éprouvent certaines difficultés à déployer pleinement leur étendue de pratique, ce qui pourrait également compromettre la satisfaction professionnelle, un enjeu majeur pour la rétention du personnel dans les organisations de soins de santé. Le but de cette étude est de mesurer l’étendue effective de la pratique d’infirmières en pédiatrie, ses déterminants et son influence sur la satisfaction professionnelle. Le cadre de référence, un modèle original développé dans cette thèse, prend appui sur la théorie des caractéristiques de l’emploi (Hackman & Oldham, 1974), le modèle tension-autonomie (Karasek, 1985), la théorie du rôle (Biddle, 1979) et les travaux de D’Amour et al. (2012) portant sur l’étendue de la pratique infirmière. Afin d’atteindre le but de cette étude, le modèle développé met en relation les caractéristiques du travail et les caractéristiques individuelles d’influence potentielle sur le déploiement de l’étendue de la pratique infirmière. Il présuppose également un lien entre l’étendue de la pratique infirmière et la satisfaction professionnelle. Un devis corrélationnel descriptif a été retenu pour cette étude. Une enquête par questionnaire auprès d’infirmières de cinq secteurs d’activités d’un centre hospitalier pédiatrique universitaire du Québec a été réalisée (N=301). Les associations entre les variables ont été examinées en utilisant des analyses bivariées, multivariées et un modèle d’équations structurelles. Les analyses effectuées révèlent une bonne concordance du modèle développé (ratio x²/dl= 1,68; RMSEA = ,049; CFI = ,985). Au total, le modèle explique 32,5 % de la variance de l’étendue de la pratique infirmière et 11,3% de la variance de la satisfaction professionnelle. Les résultats font état d’un déploiement non-optimal de l’étendue de la pratique infirmière (3,21/6; É.T.= ,707). Les variables significativement associées au déploiement de l’étendue de la pratique infirmière sont: la latitude décisionnelle (β = ,319; p <0,01), la surcharge de rôle (β = ,201; p <0,05), l’ambiguïté de rôle (β = ,297; p <0,05), le besoin de croissance individuelle de l’infirmière (β = ,151; p <0,05) et le niveau de formation (β = ,128; p <0,05). Il est également démontré que l’étendue de la pratique infirmière est associée positivement à la satisfaction professionnelle (β = ,118; p <0,01). Une description plus détaillée des résultats de l’étendue de la pratique infirmière en fonction du niveau de formation et du poste occupé met en lumière que les infirmières bachelières ont une étendue de pratique significativement plus élevée (3,35; É.T =,746) que les infirmières collégiales (3,12; É.T =,669). L’occupation d’un poste de clinicienne est aussi associée à une plus grande étendue de pratique infirmière. Précisément, les infirmières qui occupent un poste d’infirmière obtiennent un score de 3,13/6 (É.T =,664) alors que le score des infirmières qui occupent un poste de clinicienne s’élève à 3,48/6 (É.T =,798). Cette étude innove en présentant un modèle de référence qui a le potentiel de générer des connaissances importantes en sciences infirmières en lien avec le déploiement optimal de l’étendue de pratique infirmière. Prenant appui sur ce modèle novateur, les résultats révèlent les caractéristiques du travail sur lesquelles il y a urgence d’agir afin d’accroître le déploiement de l’étendue de la pratique infirmière et par le fait même la satisfaction professionnelle. / Optimal deployment of the scope of nursing practice, through which nurses’ professional role is expressed, is essential for ensuring accessibility, continuity, quality, and safety of care, including those provided to children and their families. Even so, it seems that nurses encounter certain difficulties when it comes to fully deploying their scope of practice. The impossibility of carrying out care activities that form part of the scope of nursing practice can also compromise job satisfaction, a major issue for healthcare organizations in terms of staff retention. The aim of this study is to measure the actual scope of nursing practice in pediatrics, its determinants, and its influence on professional satisfaction. The reference framework, an original model developed in this thesis, is based on job characteristics theory (Hackman & Oldham, 1974), the job demand-control model (Karasek, 1985), role theory (Biddle, 1979) and the work of D’Amour et al. (2012) on scope of nursing practice. To achieve the study objectives, the model developed here examines the relationships between job characteristics and individual characteristics that can potentially influence the deployment of scope of nursing practice. The model also proposes a link between scope of nursing practice and professional satisfaction, a distinct dimension of job satisfaction. A descriptive correlational design was used for this study. A survey was carried out using a self-administered questionnaire completed by nurses in five activity sectors of a pediatric university hospital (N = 301). Variability in both actual scope of nursing practice and professional satisfaction was explained using sequential multivariate regressions assuming an additive and moderating effect for individual characteristics. The potential mediating effect of scope of nursing practice between job characteristics and professional satisfaction was verified using structural equations modelling. The analyses reveal good fit for the model developed (x²/df ratio index = 1.68, RMSEA = .049, CFI = .985). Altogether, the model explains 32.5% of the variance for actual scope of practice and 11.3% of the variance for professional satisfaction. The results show non-optimal deployment of the scope of nursing practice (3.21/6; SD = .707). The analyses demonstrated the significant influence on actual scope of nursing practice of certain variables of the model: decision latitude (β = .319; p <0.01), role overload (β = .201; p <0.05), role ambiguity (β = .297; p <0.05), nurse growth need (β = .151; p <0.05) and education level (β = .128; p <0.05). They also showed that actual scope of nursing practice exerts a positive influence on professional satisfaction (β = .118; p <0.01). A more detailed examination of nurses’ actual scope of practice in relation to education level and position occupied showed the scope of practice for baccalaureate-educated nurses to be significantly higher than that of nurses with college diplomas, with scores of 3.35 (SD = .746) and 3.12 (SD = .669) respectively. Occupying a nurse clinician position also had a positive influence on actual scope of nursing practice. Specifically, the mean score for staff nurses was 3.13/6 (SD = .664), while that for nurse clinicians was higher, at 3.48/6 (SD = .798). The results of this study break new ground by presenting a model with the potential to generate important knowledge in nursing related to the optimal deployment of nurses’ scope of practice. Based on this innovative model, the results highlight job characteristics that require urgent action in order to broaden the deployment of nurses’ scope of practice and thereby to increase professional satisfaction.

A convenção de arbitragem pode possuir uma abrangência subjetiva maior do que aquela que aparentemente lhe é conferida pelo contrato no qual está inserida. Podem ser partes sujeitos que a ela não aderiram expressamente, o que não contraria a autonomia da vontade, pois o fato de não terem consentido por escrito não impede que o tenham feito de maneira tácita. Dessa forma, é possível que não signatários sejam partes da convenção de arbitragem. A prática arbitral identificou algumas situações que frequentemente colocam os julgadores diante da missão de determinar se há consentimento por parte de não signatários: a existência de um grupo de sociedades ou de um grupo de contratos; a incorporação por referência; a estipulação em favor de terceiro; a existência de representação; a transferência de um contrato por meio de cessão ou sucessão e a subrogação; e o desvio da personalidade jurídica, que pode levar à sua desconsideração. Além disso, os tribunais norte-americanos se utilizam da teoria chamada estoppel, de acordo com a qual um sujeito, sob determinadas circunstâncias, fica impedido de negar a aplicabilidade da cláusula compromissória. Os limites subjetivos da convenção de arbitragem são objeto de estudo no meio arbitral há bastante tempo, mas não faz muitos anos que a questão começou a ser debatida no Brasil. A análise da Lei de Arbitragem brasileira demonstra que muitas das lições aprendidas no cenário internacional podem ser aproveitadas no país. / The arbitration agreement may have a larger subjective scope than the one that is actually conferred to it by the agreement in which it operates. Individuals who have not adhered expressly to the arbitration agreement may be subject to it, and such situation does not imply that referred arbitration agreement is against their free will, since the fact that they have not consented in writing does not mean that they have not done so tacitly. Thus, it is possible that non-signatories are parties to the arbitration agreement. The arbitral practice identified several situations in which judges and arbitrators often have to determine whether there is a consent by non-signatories: the existence of a group of companies or a group of contracts; incorporation by reference; the stipulation in favor of third party; the existence of representation; the transfer of an agreement by assignment or succession and subrogation; and the abuse of legal personality, which can lead to the piercing of the corporate veil. Moreover, U.S. courts make use of a theory called estoppel, according to which an individual, under certain circumstances, is estopped from denying the enforceability of the arbitration clause. The limits of the arbitration agreement have been object of study in the arbitration scene for a long period of time, but only recently the question began to be discussed in Brazil. Analysis of the Brazilian Arbitration Law demonstrates that many of the lessons learned in the international arena may be applicable in Brazil.

Os Procedimentos de Manifestação de Interesse (PMI) e Propostas Não Solicitadas (PNS) são mecanismos para a viabilização de projetos de Parcerias Público-Privadas (PPP/PFIs). Contudo, a ausência de critérios claros para avaliação e priorização de parceiros, de forma transparente e técnica, leva à seleção adversa de propostas, contribuindo para o insucesso dos projetos. O principal instrumento utilizado na avaliação PPP/PFIs é uma análise quantitativa baseada no Value For Money (VfM). O propósito deste trabalho foi investigar os problemas relacionados com os processos de avaliação das propostas dos PMI submetidas aos órgãos demandantes dos serviços. Iniciou-se com a análise do Fatores Críticos para o Sucesso (FCSs) das PPP/PFIs, dos PMI e PNS, identificadas na literatura. Os Fatores Críticos foram apresentados a um conjunto de 78 especialistas que responderam também sobre a processo de análise das propostas. No questionário os autores foram confrontados também com as propriedades da visão. O resultado indica que a análise com o VfM seria incompleta e insuficiente para capturar a complexidade do escopo destes projetos. A pesquisa possibilitou ainda organizar os fatores críticos em 7 dimensões a serem consideradas na avaliação destes projetos. Essas dimensões podem ser utilizadas para a criação de instrumentos de avaliação e um exemplo foi proposto, um indicador nomeado de índice \"T\", avaliado por um grupo de 12 especialistas em projetos de PPP/PFIs. A pesquisa contribui, portanto, para apoiar a criação de instrumentos de avaliação de PPP/PFIs que considerem uma análise mais ampla, considerando aspectos qualitativos e quantitativos. / Unsolicited Proposals (UNPs) are one of the main mechanisms for verifying the feasibility of Public-Private Partnerships (PPP/PFIs/PFIs) projects. However, the lack of clear criteria to evaluate and to prioritize the partner, in a transparent and technical way, has led to adverse selection of proposals increasing the level of failure of these projects. The main instrument used in the PPP/PFIs evaluation is a quantitative analysis based on Value for Money. The purpose of this research was to investigate the problems related with the processes of evaluation of the Unsolicited Proposals (UNPs) that are submitted to the respective government offices. The study compiles the analysis of Critical Success Factors (CSFs) for Public-Private Partnerships (PPP/PFI) and the Unsolicited Proposals (UNPs), identified in the literature, and synthetized by the evaluation of a group of 78 specialists, resulting in the organization of 7 (seven) dimensions to be considered in the evaluation of these projects. This study also demonstrated that, according to these experts, the analysis with VfM would be incomplete and insufficient to capture the complexity of the scope of these projects. As an alternative a set of 7 (seven) indicators where created related to each dimension and a general index that synthetize the performance in the dimensions, considering qualitative and quantitative aspects. The index was labeled as \"T\" index and evaluated by a group of 12 (twelve) experts on PPP/PFI projects. The results from the analyses indicate that the index allows a linear comparative analysis between the proposals received by the public entity requesting the Public- Private Partnership (PPP/PFI) services. The model of indicators decreases the subjectivity of the choices made by public managers, resulting in greater transparency for the process of proposal qualification and security to the market.

The category of Registered Counsellors was created to provide psychological service at primary level to previously disadvantaged communities, yet there is lack of public and professional knowledge concerning this category. This study aimed at finding reasons why people choose to become registered counsellors and what their relevance and future is in South Africa. Social constructionism is the epistemological framework for this qualitative investigation. Three registered counsellors aged between 27 and 31 were chosen for this study using a combination of purposive and snowball sample technique. Rich data were collected through open ended interviews. This approach was chosen as the most relevant because it helped in giving a voice to the three ‘registered counsellors’ which in turn helped in getting a holistic understanding of the participants’ point of view. Thematic analysis technique was used to identify key themes. The main themes identified in comparative analysis were the following: the need to help, feeling of fulfillment, working in a multidisciplinary team, registered counsellors as first point of entry, experiencing barriers in terms of lack of recognition, confusion between registered counsellors and other healthcare professionals; and the role of HPCSA. The results showed that the participants became registered counsellors because of the need to help others. The results also showed that registered counsellors are relevant in South Africa because their services are needed for the well-being of society. There is a future for registered counsellors in South Africa to close the gap in terms of mental health workforce shortage. / Psychology / M.A. (Psychology)